Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Feb 05, 2023
I took a long time to complete the house. Also sub contractors didn't clean up after work.
Hardeeville, on Feb 06, 2023
1st want to state [name removed] my warranty mgr. has been a great person to work with and demonstrates concern every time I have an issue. As well as demonstrating politeness and svc. Also, in coordinating with me and warranty work. He deserves a 20. and, my answers should not have a impact on his work ethic. He's been doing his best to clean up [name removed]'s poorly chosen contractors construction.
Hardeeville, on Feb 06, 2023
We are fortunate that very little warranty work was needed. Of the work that was done, the company replacing the sinks was probably the best (although it was inefficient to also have to coordinate with a plumber - this is really one job); the worst - by far - we’re the flooring people. Interior logic was atrocious.
Hardeeville, on Feb 04, 2023
[name removed] has been great, taking care of every little concern, down to helping us learn how to program the garage door and clean the condensation line in the HVAC. Highly recommend!
Hardeeville, SC, on Feb 04, 2023
Purchase was fine quality of workmanship is another story and still going on
Hardeeville, on Jan 27, 2023
Very much liked working with [name removed], [name removed] in the design center, [name removed], and [name removed]!! They are all very professional and outstanding people!!
Hardeeville, SC, on Feb 02, 2023
Our agent ([name removed]) and both superintendents ([name removed] and [name removed]) were very responsive to us. [name removed] looked out for us in finding the perfect lot, and [name removed] was up front about progress and potential hold-ups once our build started. [name removed] (who was there for the majority of the build) was just awesome, keeping us updated, and often addressing issues himself when we had something we noticed needing fix/addressed.
Hardeeville, on Feb 03, 2023
Our master care very responsive to few concerns. [name removed], our superintendent was very good at getting things done and keeping us in touch. [name removed] cabinets were very disappointing regarding warranty work.
Hardeeville, on Jan 26, 2023
Some repairs of what should have been done during the build takes an inordinate amount after closing. Some of them componts are high quality but others like the windows aren't
Hardeeville, on Jan 30, 2023
DISLIKE: Service Companies and techs seem rushed and overwhelmed by sheer volume. LIKE: Once on site, most techs try to resolve problems.
Hardeeville, SC, on Jan 30, 2023
[name removed] was our sales agent and she was awesome. Once our home started to be built, we were handed over to [name removed]. We cannot say enough about [name removed]. Very friendly, communicated well with us, and just kept us in the loop throughout the entire process.
Hardeeville, on Jan 25, 2023
[name removed] was the guy who pulled it all together for us. He was diligent and determined to make sure that everything was ultimately addressed. Thank goodness for [name removed].
Hardeeville, on Jan 30, 2023
I can’t get anyone to complete anything! My punch list items from closing are still not done and I’m at mid year. Very frustrating. But the community is wonderful!
Hardeeville, SC, on Jan 30, 2023
I like [name removed], my salesman, he was very responsive and good with phase-wide updates. My builder, [name removed], was lacking in communication for a while but we got beyond that. I wish more items would have been corrected between walk thru and closing…or even after closing to now.
Hardeeville, on Jan 08, 2023
Very slow progress during build, some poor workmanship and unprofessional work
Hardeeville, SC, on Jan 30, 2023
Absolutely nothing. It was a very pleasant and enjoyable experience for us. It was so much fun watching the building process of our beautiful home.
Hardeeville, on Jan 04, 2023
Some of the tile finish work was not good (one tile on the main bathroom floor has been addressed, the main bathroom shower walls are not good with many uneven tiles).
Hardeeville, on Jan 28, 2023
Great follow up and timely adjustments coordinated by [name removed]!
Hardeeville, SC, on Jan 30, 2023
Very lengthy time frame (18 months) from contract to closing due to infrastructure work on the phase early on. This is understandable. We were about 9 1/2 months from slab to closing. Our Construction Superintendent was not great about updates. We had to ask quite a bit of the time. We had water damage in the kitchen which was pointed out to our Super by us and our building inspector months before it was looked into. The remediation work was done very quickly and efficiently to make sure we closed, largely due to the work of [name removed] and [name removed]. The punch list issues have been handled by [name removed] as well, and we could not be happier with his responsiveness and follow up. Over all, although the experience was lengthy with more unknowns than known, we are happy with the final product so far.
Hardeeville, on Dec 16, 2022
My wife and I have been very happy with our experience of building a home here in [name removed] Margaritaville - [name removed] [name removed]. We love our floor plan and the lot location that we selected. The amenities and activities available to us here are great. However, with the above being said, there have been issues with several of your vendors/sub-contractors in getting items owed to us delivered and/or completed, and other items repaired. Our Minto Master Care representative, [name removed], has been great and works very hard to get items completed, but we realize that the issue has been with your suppliers, such as [name removed] Supply. Other issues have been items found to be poorly or wrongly installed originally, and [name removed] works hard for us to get them corrected. I feel that with [name removed]'s efforts to fix issues and his continued work on our behalf, that we will continue to feel that we are happy with our experience with Minto Communities.
Hardeeville, SC, on Jan 28, 2023
The quality of workmanship is not acceptable. Training, apprenticeship program needed
Hardeeville, on Dec 13, 2022
The design process was often confusing and convoluted. The root cause of this confusing was the conflicting and incomplete information we received during that initial phase. Once the build was completed and we started working with our Master care person, things improved GREATLY and honestly, pulled the whole house together. We are very grateful for our master care prep.
Hardeeville, on Jan 21, 2023
The person who is my warranty contact is [name removed]. He is excellent and always answers my calls promptly. He follows through on every work that is done
Hardeeville, SC, on Jan 28, 2023
My builder, [name removed] was very informative!
Hardeeville, on Dec 13, 2022
During the build, owner expectations were not managed or communicated effectively. [name removed]'t blame covid, we have discovered after the build the same situation. The warranty rep, [name removed], communicates effectively. Owner expectations of quality processes are not. [name removed] has a systemic problem with communicating what the owner can expect. For instance, post build, we are on our 5th rework of the shower glass and knee wall construction. The superintendent and the trades are not coordinating and cross checking.
Hardeeville, SC, on Jan 23, 2023
We loved and appreciated the continuous support from [name removed] at the sales center. Whether had questions regarding options and upgrades or needed information for our mortgage, he was always there for us. Secondly, we truly appreciated the thoroughness of our weekly updates from [name removed] [name removed]. [name removed] was always honest and up front with progress reports through texts and pictures. Since closing and moving in, [name removed] is always available for questions and/or issues.
Hardeeville, on Dec 11, 2022
What we really appreciated is the meticulous attention from [name removed] representative. He is extremely organized and we believe, really cares about the customer/homeowner. We wish we had him as our Superintendent, who is no longer with [name removed] for obvious reasons. Our evaluation scores completely relate to [name removed]'s hard work and care with the house issues we had and continue to have. Nothing major, mind you, so that made it even more enjoyable. Please let [name removed] know about our thoughts in a team meeting, as we always do in person.
Hardeeville, on Jan 19, 2023
I have liked the fast response and thorough follow-through of every service request made of my rep, [name removed].
Hardeeville, on Dec 10, 2022
[name removed] has been spectacular to work with as our Mastercare Representative! He is very attentive and so pleasant to work with. He has been very honest about what we should expect as we go through the process. [name removed] in the sales center was also amazing. These two individuals made any negative parts of our experience much better. [name removed], our building supervisor, who I know is no longer with [name removed], had horrible communication skills which we feel was something that was very crucial at that stage of our home build. Especially since we were out of state during our build.
Hardeeville, on Jan 17, 2023
We are very happy with [name removed]. He is very professional and great with follow up.
Hardeeville, SC, on Jan 22, 2023
I didn’t like the way [name removed] from sales treated me over the phone when I called back when he said to, regarding answers to our build status.
Hardeeville, on Dec 09, 2022
Lack of paint quality upsets me. It's been 11 months, and I'm still dealing with glue on my floors. I've asked several times to get [name removed] out to do it. They said they came but when the time people were here doing repairs, they said there was no way they were here
Hardeeville, on Jan 17, 2023
We have nothing but good things to say about the warranty service/customer care.
Hardeeville, SC, on Jan 21, 2023
I had some issues with my home but both my building supervisor and my Master Care supervisor are addressing these issues in a timely matter and hope to have all completed within no more than 3 months. I would expect this from any new build.
Hardeeville, on Dec 07, 2022
The people that I have dealt with during my build are phenomenal
Hardeeville, SC, on Jan 17, 2023
Was told many times that we could count on closing 6-9 months from date of slab pour, it was actually about 10 months. Other than that, the process itself went smoothly.
Hardeeville, on Jan 17, 2023
I like that I can call Masrercare for any problems and [name removed] always follows up to make sure things get done. My only big problem was/is hot water heater was not installed correctly thus resulting in no hot water several times, problem is still being repaired and garage door broken x2 but repaired now
Hardeeville, on Jan 18, 2022
It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die
Hardeeville, SC, on Jan 11, 2023
I liked the excellent detailed service that was provided to me by the [name removed] staff from my sales agent [name removed], design coordinator [name removed], building superintendent [name removed], the closing with [name removed] paralegal [name removed], and the welcoming committee [name removed] and [name removed]. Great people who made this dream come to fruition. Thank you! What I didnt like was the delay on the build due to staff issues, supply chain and goverment agency delay. 17 months from signing to closing.
Hardeeville, on Jan 16, 2023
We like the communication and commitment of our supervisor, [name removed], to complete the construction issues that were identified. We dislike the communication and follow up calls by some of the subcontractors to complete tasks. Interior Logic is very poor at calling back after we left voice mail messages requesting an update on projects.
Hardeeville, on Jan 15, 2022
We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.
Hardeeville, SC, on Jan 09, 2023
We thought our sales person, [name removed], was amazing. We also had a great working relationship with our building supervisor. As far as dislikes, we were unhappy with the timeframe to get into the house, as well as the decisions by [name removed], as to which houses were delivered in which order and which got supplies and which didn’t. Instead of finishing certain things on our house, we waited for materials to finish a job that were given to others, like windows. Every night, doors and windows were left open and lights were left on. We purchased a more expensive lot due to having a preserve alongside us, as well as a lagoon. Only to find, set the lagoon is unable to retain water, and to preserve mostly died. We are very unhappy with this lagoon situation, and it is a continuing issue that needs to be resolved. We believe the structure is sound, but the finish work left a lot to be desired. It is very obvious there is a quality control layer within the organization missing.
Hardeeville, on Jan 14, 2023
Overall experience has been outstanding. Some of the workmanship from the techs has been less than satisfactory but corrected upon request.
Hardeeville, on Jan 08, 2022
Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked
Hardeeville, SC, on Jan 09, 2023
Our agent led [name removed] led us to our salesman [name removed]. He explained everything and worked perfectly with us. Our design consultant [name removed] offered great advice we got everything we wanted and she helped us stay below our budget. Our builder [name removed] exceeded all our expectations. He kept us up to date each week with pictures answered every question. He made us feel as though we were his only customer. He is definitely an asset to [name removed]. He takes his job seriously. He explained from the first time we met until the final walk through everything. He was concern about issues we saw and has made sure to best of his ability that our home once we arrive will be taken care of. This young man is driven and a go getter. We thank God everyday for the ease of this build.
Hardeeville, on Jan 12, 2023
They corrected my problems in an efficient manner.
Hardeeville, on Jan 09, 2023
My Minto Master Care representative [name removed] has been a big help in correcting some minor building flaws. [name removed] listens intently and actually cares about my concerns.
Hardeeville, SC, on Jan 09, 2023
Once we decided to buy in LMHH. The excitement grew with each passing day. I would have liked to have been informed that there was going to be 2 additional payments, besides the original down-payment. I further wish the A and B selections were in a downloadable spreadsheet format. We spent hours (that we can never get back) making our own spreadsheets. It would be great to check a box next to each line item and get a total at the bottom. Each line item could have a note, further explaining each item and could have a picture to help us understand each item. The A and B selections are daunting and this would make it easier on the buyer. And it would eliminate the guessing game of how much each A and B selections will cost. Also in this spreadsheet, when you select a grouping it would Grey out the individual items in other places in the spread sheet, that are included in the package or grouping. We found that in our spreadsheet we had duplicate cost that were included in groups and packages. Of course pricing could easily be changed, prior to sharing the soreadsheet.
Hardeeville, SC, on Jan 08, 2023
Seems like we were not initially put on the Phase 5 list when originally requested. When following up with [name removed], he seemed surprised we were asking about a status. We were offered 1 lot only, which we took. Supervisor quality ranged from excellent ([name removed] and [name removed] ) to non existent (Dio). [name removed] was very responsive to requests. House looks great, still need some things repaired after we move in in February. HOA completely dropped the ball, they were not ready for us at settlement, we did not get a New Home celebration, and we still had to go down to their office to get accounts on the LMHH website. Overall, we are happy, the few minor glitches were dealt with, and we are looking forward to being part of the LMHH [name removed] [name removed] community.
Hardeeville, on Jan 04, 2022
Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.
Hardeeville, on Dec 24, 2022
The home was not delivered as promised. Too many items were not completed. Although we could have not accepted it just before closing….. we already had a walkthrough and first closing that [name removed] called 1-2 days prior to each visit to say they were not ready. We opted to accept the hike and deal with it over the next few months.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Feb 05, 2023
I took a long time to complete the house. Also sub contractors didn't clean up after work.
Hardeeville, SC, on Feb 04, 2023
Purchase was fine quality of workmanship is another story and still going on
Hardeeville, SC, on Feb 02, 2023
Our agent ([name removed]) and both superintendents ([name removed] and [name removed]) were very responsive to us. [name removed] looked out for us in finding the perfect lot, and [name removed] was up front about progress and potential hold-ups once our build started. [name removed] (who was there for the majority of the build) was just awesome, keeping us updated, and often addressing issues himself when we had something we noticed needing fix/addressed.
Hardeeville, SC, on Jan 30, 2023
[name removed] was our sales agent and she was awesome. Once our home started to be built, we were handed over to [name removed]. We cannot say enough about [name removed]. Very friendly, communicated well with us, and just kept us in the loop throughout the entire process.
Hardeeville, SC, on Jan 30, 2023
I like [name removed], my salesman, he was very responsive and good with phase-wide updates. My builder, [name removed], was lacking in communication for a while but we got beyond that. I wish more items would have been corrected between walk thru and closing…or even after closing to now.
Hardeeville, SC, on Jan 30, 2023
Absolutely nothing. It was a very pleasant and enjoyable experience for us. It was so much fun watching the building process of our beautiful home.
Hardeeville, SC, on Jan 30, 2023
Very lengthy time frame (18 months) from contract to closing due to infrastructure work on the phase early on. This is understandable. We were about 9 1/2 months from slab to closing. Our Construction Superintendent was not great about updates. We had to ask quite a bit of the time. We had water damage in the kitchen which was pointed out to our Super by us and our building inspector months before it was looked into. The remediation work was done very quickly and efficiently to make sure we closed, largely due to the work of [name removed] and [name removed]. The punch list issues have been handled by [name removed] as well, and we could not be happier with his responsiveness and follow up. Over all, although the experience was lengthy with more unknowns than known, we are happy with the final product so far.
Hardeeville, SC, on Jan 28, 2023
The quality of workmanship is not acceptable. Training, apprenticeship program needed
Hardeeville, SC, on Jan 28, 2023
My builder, [name removed] was very informative!
Hardeeville, SC, on Jan 23, 2023
We loved and appreciated the continuous support from [name removed] at the sales center. Whether had questions regarding options and upgrades or needed information for our mortgage, he was always there for us. Secondly, we truly appreciated the thoroughness of our weekly updates from [name removed] [name removed]. [name removed] was always honest and up front with progress reports through texts and pictures. Since closing and moving in, [name removed] is always available for questions and/or issues.
Hardeeville, SC, on Jan 22, 2023
I didn’t like the way [name removed] from sales treated me over the phone when I called back when he said to, regarding answers to our build status.
Hardeeville, SC, on Jan 21, 2023
I had some issues with my home but both my building supervisor and my Master Care supervisor are addressing these issues in a timely matter and hope to have all completed within no more than 3 months. I would expect this from any new build.
Hardeeville, SC, on Jan 17, 2023
Was told many times that we could count on closing 6-9 months from date of slab pour, it was actually about 10 months. Other than that, the process itself went smoothly.
Hardeeville, SC, on Jan 11, 2023
I liked the excellent detailed service that was provided to me by the [name removed] staff from my sales agent [name removed], design coordinator [name removed], building superintendent [name removed], the closing with [name removed] paralegal [name removed], and the welcoming committee [name removed] and [name removed]. Great people who made this dream come to fruition. Thank you! What I didnt like was the delay on the build due to staff issues, supply chain and goverment agency delay. 17 months from signing to closing.
Hardeeville, SC, on Jan 09, 2023
We thought our sales person, [name removed], was amazing. We also had a great working relationship with our building supervisor. As far as dislikes, we were unhappy with the timeframe to get into the house, as well as the decisions by [name removed], as to which houses were delivered in which order and which got supplies and which didn’t. Instead of finishing certain things on our house, we waited for materials to finish a job that were given to others, like windows. Every night, doors and windows were left open and lights were left on. We purchased a more expensive lot due to having a preserve alongside us, as well as a lagoon. Only to find, set the lagoon is unable to retain water, and to preserve mostly died. We are very unhappy with this lagoon situation, and it is a continuing issue that needs to be resolved. We believe the structure is sound, but the finish work left a lot to be desired. It is very obvious there is a quality control layer within the organization missing.
Hardeeville, SC, on Jan 09, 2023
Our agent led [name removed] led us to our salesman [name removed]. He explained everything and worked perfectly with us. Our design consultant [name removed] offered great advice we got everything we wanted and she helped us stay below our budget. Our builder [name removed] exceeded all our expectations. He kept us up to date each week with pictures answered every question. He made us feel as though we were his only customer. He is definitely an asset to [name removed]. He takes his job seriously. He explained from the first time we met until the final walk through everything. He was concern about issues we saw and has made sure to best of his ability that our home once we arrive will be taken care of. This young man is driven and a go getter. We thank God everyday for the ease of this build.
Hardeeville, SC, on Jan 09, 2023
Once we decided to buy in LMHH. The excitement grew with each passing day. I would have liked to have been informed that there was going to be 2 additional payments, besides the original down-payment. I further wish the A and B selections were in a downloadable spreadsheet format. We spent hours (that we can never get back) making our own spreadsheets. It would be great to check a box next to each line item and get a total at the bottom. Each line item could have a note, further explaining each item and could have a picture to help us understand each item. The A and B selections are daunting and this would make it easier on the buyer. And it would eliminate the guessing game of how much each A and B selections will cost. Also in this spreadsheet, when you select a grouping it would Grey out the individual items in other places in the spread sheet, that are included in the package or grouping. We found that in our spreadsheet we had duplicate cost that were included in groups and packages. Of course pricing could easily be changed, prior to sharing the soreadsheet.
Hardeeville, SC, on Jan 08, 2023
Seems like we were not initially put on the Phase 5 list when originally requested. When following up with [name removed], he seemed surprised we were asking about a status. We were offered 1 lot only, which we took. Supervisor quality ranged from excellent ([name removed] and [name removed] ) to non existent (Dio). [name removed] was very responsive to requests. House looks great, still need some things repaired after we move in in February. HOA completely dropped the ball, they were not ready for us at settlement, we did not get a New Home celebration, and we still had to go down to their office to get accounts on the LMHH website. Overall, we are happy, the few minor glitches were dealt with, and we are looking forward to being part of the LMHH [name removed] [name removed] community.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Feb 06, 2023
We are fortunate that very little warranty work was needed. Of the work that was done, the company replacing the sinks was probably the best (although it was inefficient to also have to coordinate with a plumber - this is really one job); the worst - by far - we’re the flooring people. Interior logic was atrocious.
Hardeeville, on Feb 04, 2023
[name removed] has been great, taking care of every little concern, down to helping us learn how to program the garage door and clean the condensation line in the HVAC. Highly recommend!
Hardeeville, on Feb 03, 2023
Our master care very responsive to few concerns. [name removed], our superintendent was very good at getting things done and keeping us in touch. [name removed] cabinets were very disappointing regarding warranty work.
Hardeeville, on Jan 30, 2023
DISLIKE: Service Companies and techs seem rushed and overwhelmed by sheer volume. LIKE: Once on site, most techs try to resolve problems.
Hardeeville, on Jan 30, 2023
I can’t get anyone to complete anything! My punch list items from closing are still not done and I’m at mid year. Very frustrating. But the community is wonderful!
Hardeeville, on Jan 28, 2023
Great follow up and timely adjustments coordinated by [name removed]!
Hardeeville, on Jan 21, 2023
The person who is my warranty contact is [name removed]. He is excellent and always answers my calls promptly. He follows through on every work that is done
Hardeeville, on Jan 19, 2023
I have liked the fast response and thorough follow-through of every service request made of my rep, [name removed].
Hardeeville, on Jan 17, 2023
We are very happy with [name removed]. He is very professional and great with follow up.
Hardeeville, on Jan 17, 2023
We have nothing but good things to say about the warranty service/customer care.
Hardeeville, on Jan 17, 2023
I like that I can call Masrercare for any problems and [name removed] always follows up to make sure things get done. My only big problem was/is hot water heater was not installed correctly thus resulting in no hot water several times, problem is still being repaired and garage door broken x2 but repaired now
Hardeeville, on Jan 16, 2023
We like the communication and commitment of our supervisor, [name removed], to complete the construction issues that were identified. We dislike the communication and follow up calls by some of the subcontractors to complete tasks. Interior Logic is very poor at calling back after we left voice mail messages requesting an update on projects.
Hardeeville, on Jan 14, 2023
Overall experience has been outstanding. Some of the workmanship from the techs has been less than satisfactory but corrected upon request.
Hardeeville, on Jan 12, 2023
They corrected my problems in an efficient manner.
Hardeeville, on Jan 09, 2023
My Minto Master Care representative [name removed] has been a big help in correcting some minor building flaws. [name removed] listens intently and actually cares about my concerns.
Hardeeville, on Dec 24, 2022
The home was not delivered as promised. Too many items were not completed. Although we could have not accepted it just before closing….. we already had a walkthrough and first closing that [name removed] called 1-2 days prior to each visit to say they were not ready. We opted to accept the hike and deal with it over the next few months.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Feb 06, 2023
1st want to state [name removed] my warranty mgr. has been a great person to work with and demonstrates concern every time I have an issue. As well as demonstrating politeness and svc. Also, in coordinating with me and warranty work. He deserves a 20. and, my answers should not have a impact on his work ethic. He's been doing his best to clean up [name removed]'s poorly chosen contractors construction.
Hardeeville, on Jan 27, 2023
Very much liked working with [name removed], [name removed] in the design center, [name removed], and [name removed]!! They are all very professional and outstanding people!!
Hardeeville, on Jan 26, 2023
Some repairs of what should have been done during the build takes an inordinate amount after closing. Some of them componts are high quality but others like the windows aren't
Hardeeville, on Jan 25, 2023
[name removed] was the guy who pulled it all together for us. He was diligent and determined to make sure that everything was ultimately addressed. Thank goodness for [name removed].
Hardeeville, on Jan 08, 2023
Very slow progress during build, some poor workmanship and unprofessional work
Hardeeville, on Jan 04, 2023
Some of the tile finish work was not good (one tile on the main bathroom floor has been addressed, the main bathroom shower walls are not good with many uneven tiles).
Hardeeville, on Dec 16, 2022
My wife and I have been very happy with our experience of building a home here in [name removed] Margaritaville - [name removed] [name removed]. We love our floor plan and the lot location that we selected. The amenities and activities available to us here are great. However, with the above being said, there have been issues with several of your vendors/sub-contractors in getting items owed to us delivered and/or completed, and other items repaired. Our Minto Master Care representative, [name removed], has been great and works very hard to get items completed, but we realize that the issue has been with your suppliers, such as [name removed] Supply. Other issues have been items found to be poorly or wrongly installed originally, and [name removed] works hard for us to get them corrected. I feel that with [name removed]'s efforts to fix issues and his continued work on our behalf, that we will continue to feel that we are happy with our experience with Minto Communities.
Hardeeville, on Dec 13, 2022
The design process was often confusing and convoluted. The root cause of this confusing was the conflicting and incomplete information we received during that initial phase. Once the build was completed and we started working with our Master care person, things improved GREATLY and honestly, pulled the whole house together. We are very grateful for our master care prep.
Hardeeville, on Dec 13, 2022
During the build, owner expectations were not managed or communicated effectively. [name removed]'t blame covid, we have discovered after the build the same situation. The warranty rep, [name removed], communicates effectively. Owner expectations of quality processes are not. [name removed] has a systemic problem with communicating what the owner can expect. For instance, post build, we are on our 5th rework of the shower glass and knee wall construction. The superintendent and the trades are not coordinating and cross checking.
Hardeeville, on Dec 11, 2022
What we really appreciated is the meticulous attention from [name removed] representative. He is extremely organized and we believe, really cares about the customer/homeowner. We wish we had him as our Superintendent, who is no longer with [name removed] for obvious reasons. Our evaluation scores completely relate to [name removed]'s hard work and care with the house issues we had and continue to have. Nothing major, mind you, so that made it even more enjoyable. Please let [name removed] know about our thoughts in a team meeting, as we always do in person.
Hardeeville, on Dec 10, 2022
[name removed] has been spectacular to work with as our Mastercare Representative! He is very attentive and so pleasant to work with. He has been very honest about what we should expect as we go through the process. [name removed] in the sales center was also amazing. These two individuals made any negative parts of our experience much better. [name removed], our building supervisor, who I know is no longer with [name removed], had horrible communication skills which we feel was something that was very crucial at that stage of our home build. Especially since we were out of state during our build.
Hardeeville, on Dec 09, 2022
Lack of paint quality upsets me. It's been 11 months, and I'm still dealing with glue on my floors. I've asked several times to get [name removed] out to do it. They said they came but when the time people were here doing repairs, they said there was no way they were here
Hardeeville, on Dec 07, 2022
The people that I have dealt with during my build are phenomenal
Hardeeville, on Jan 18, 2022
It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die
Hardeeville, on Jan 15, 2022
We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.
Hardeeville, on Jan 08, 2022
Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked
Hardeeville, on Jan 04, 2022
Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.