Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

436 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.6

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jul 03, 2020

plenty to discuss with corporate personal

1.9
Verified Homeowner
Hardeeville, on Jun 30, 2020

The responsiveness and follow up from both [name removed] and [name removed] has been outstanding. Highly recommend to all my friends and family that they considering a [name removed] community in their future.

4.7
Verified Homeowner
Hardeeville, on Jun 27, 2020

Warranty items have been taken care of in a timely manner

5.0
Verified Homeowner
Hardeeville, SC, on Jun 26, 2020

moving during the covid, it was a easy process

4.9
Verified Homeowner
Hardeeville, SC, on Jun 24, 2020

The final Walkthrough

4.3
Verified Homeowner
Hardeeville, SC, on Jun 22, 2020

Our interaction with [name removed] our Superintendent was excellent.

5.0
Verified Homeowner
Hardeeville, on Jun 21, 2020

I have be fortunate to have a very good relationship with the builder superintendents from the time I closed and almost a year after. They were very supportive in addressing any of my issues or concerns.

4.9
Verified Homeowner
Hardeeville, on Jun 21, 2020

I like that there are three time periods during the first year to review the condition of the home.

5.0
Verified Homeowner
Hardeeville, on Jun 20, 2020

Always accommodate in a timely manner. Very nice folks to work with

4.7
Verified Homeowner
Hardeeville, on Jun 20, 2020

Responsiveness is good.

4.5
Verified Homeowner
Hardeeville, on Jun 20, 2020

Caring and Attentive

5.0
Verified Homeowner
Hardeeville, on Jun 19, 2020

Timeliness

4.9
Verified Homeowner
Hardeeville, SC, on Jun 18, 2020

The service and community

5.0
Verified Homeowner
Hardeeville, on Jun 17, 2020

Have pretty much taken care of issues

4.7
Verified Homeowner
Hardeeville, on Jun 14, 2020

Issues are being addressed

4.4
Verified Homeowner
Hardeeville, on Jun 13, 2020

We had no major issues with our house whatsoever

4.6
Verified Homeowner
Hardeeville, on Jun 13, 2020

[name removed] is great. He has been attentive to everything we have brought to his attention. So far we have only had relatively minor issues and all have been addressed. Great communications. Thank you.

5.0
Verified Homeowner
Hardeeville, on Jun 12, 2020

I like the style, different elevations, and colors of the homes and the size of the lots. The sales and design staff friendly, helpful, and accommodating. The "bones" of the homes seem to be well constructed. The community entry, sales, and amenity centers are beautifully designed and maintained. The Paradise Pool is especially impressive and most importantly accessible only to adults.

4.4
Verified Homeowner
Hardeeville, on Jun 11, 2020

Follow up service

4.3
Verified Homeowner
Hardeeville, on Jun 11, 2020

I may take several attempts and may take some time, but eventually they resolve our issues.

4.5
Verified Homeowner
Hardeeville, SC, on Jun 10, 2020

The communication was excellent; we always knew what the next step or phase to be completed was to begin and end.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2020

Superintendent [name removed]- Precise, thorough, professional, excellant communicator, follow up without delay, i good listener, did not promise beyond company guidelines, an absolute asset to your company!

5.0
Verified Homeowner
Hardeeville, on Jun 08, 2020

The warranty

4.3
Verified Homeowner
Hardeeville, SC, on Jun 08, 2020

updates and working as a team

4.9
Verified Homeowner
Hardeeville, on Jun 07, 2020

Everything has been done in a timely manner.

5.0
Verified Homeowner
Hardeeville, on Jun 07, 2020

Mastercare rep.

4.2
Verified Homeowner
Hardeeville, on Jun 07, 2020

The follow up attention [name removed] has shown to make sure I’m satisfied

4.5
Verified Homeowner
Hardeeville, on Jun 05, 2020

So far I can not respond because the items that need taken care of have not yet been able to betaken care of.

2.5
Verified Homeowner
Hardeeville, on Jun 03, 2020

Everything is taken care of immediately.

5.0
Verified Homeowner
Hardeeville, on Jun 02, 2020

Responsive to needs, friendly service.

4.7
Verified Homeowner
Hardeeville, on May 31, 2020

Quick service with needed repairs. Workers all friendly and great to work with.

4.9
Verified Homeowner
Hardeeville, SC, on May 30, 2020

Our building Supervisor [name removed] was excellent. He kept us aware of the entire build experience. He updated us with photos and progress weekly. [name removed] has a great system of reacting to construction issues. They expedited our satisfaction in a timely manner Even during this pandemic. We’re extremely satisfied.

5.0
Verified Homeowner
Hardeeville, on May 29, 2020

All involved have been courteous and professional. It is refreshing to deal with people like that.

4.7
Verified Homeowner
Hardeeville, on May 29, 2020

Follow up

4.0
Verified Homeowner
Hardeeville, on May 29, 2020

When I needed something looked at and corrected it was done quickly

4.9
Verified Homeowner
Hardeeville, SC, on May 29, 2020

First, my salesperson, [name removed], was outstanding. He listened to what I was looking for and guided me to the right option rather than trying to sell me what was available. [name removed] was my builder and he was superb. He kept me informed, sent pictures of progress, and was always instantly responsive to my questions.

5.0
Verified Homeowner
Hardeeville, SC, on May 29, 2020

Weekly updates via email

5.0
Verified Homeowner
Hardeeville, on May 29, 2020

Just plain living here. The insulation is very good, the response form our master care person [name removed] is fantastic! Repairs get done in a timely manner.

4.9
Verified Homeowner
Hardeeville, SC, on May 28, 2020

Sales [name removed] [name removed] and [name removed] construction superintendent very helpful, knowledgeable and went above and beyond during the whole purchasing/move-in process. [name removed] construction superintendent

4.7
Verified Homeowner
Hardeeville, on May 28, 2020

The neighbors, and activity center

2.5
Verified Homeowner
Hardeeville, on May 28, 2020

I like that we have someone to call thats close and we have a up to two years to look at any defects.

3.3
Verified Homeowner
Hardeeville, SC, on May 28, 2020

Weekly updates and pictures

5.0
Verified Homeowner
Hardeeville, SC, on May 28, 2020

Met or exceeded all expectations

5.0
Verified Homeowner
Hardeeville, on May 26, 2020

The master service has been very attentive and have responded quickly to my concerns.

5.0
Verified Homeowner
Hardeeville, SC, on May 25, 2020

[name removed] our salesman was very professional, knowledgeable and always just a phone call away to answer All our questions. Our builder [name removed] was also very professional, knowledgeable and he kept us up on the progress of our home build. We also had a Great experience working with [name removed] she is extremely knowledgeable when it comes to design.

5.0
Verified Homeowner
Hardeeville, on May 23, 2020

[name removed] much to like about empty promises, rules issued by out of state groups with little or no input from homeowners

2.5
Verified Homeowner
Hardeeville, SC, on May 23, 2020

Our Sales Representative, Dominick Hayes was awesome and very attentive to our inquiries and questions.

5.0
Verified Homeowner
Hardeeville, on May 21, 2020

The amenities and the staff that maintain them have been outstanding. Staff are well trained friendly and go out of their way to make your experience fun and enjoyable. The quality of the food at the restaurant and the head chef is amazing. And we appreciate [name removed] keeping the prices reasonable. The menu selections, specials and special events have been superb. [name removed] the food and beverage manager and Chef [name removed] are top notch. We also really like our Master Care representative, [name removed]. He is responsive, informative, knowledgeable and a great problem solver. His help with and management of any issues with our home have made this our best ever experience buying and building a new home.

4.8
Verified Homeowner
Hardeeville, SC, on May 19, 2020

The quality of the people I dealt with from [name removed] in Sales to [name removed] the builder. Attentive and addressed concerns in a timely manner.

5.0
Verified Homeowner
Hardeeville, on May 13, 2020

Open communication, quick response to issues and questions.Efficient and knowledgeable employees.

4.9
Verified Homeowner
Hardeeville, SC, on May 12, 2020

The staff was very pleasant and accommodating.

4.7
Verified Homeowner
Hardeeville, SC, on May 10, 2020

I closed on line

5.0
Verified Homeowner
Hardeeville, SC, on May 06, 2020

The fact that the whole experience was stress free!

4.9
Verified Homeowner
Hardeeville, on Apr 30, 2020

The quality of the house and excellent sales team and building superbisor.

4.9
Verified Homeowner
Hardeeville, on Apr 24, 2020

The quality of the work and the professionalism of the staff

4.5
Verified Homeowner
Hardeeville, on Apr 18, 2020

The overall experience has been great from our initial sales contact through the building process.

4.4
Verified Homeowner
Hardeeville, on Apr 18, 2020

Master Care agent [name removed]

4.6
Verified Homeowner
Hardeeville, on Apr 10, 2020

The feel of relaxation driving into the community.

3.7
Verified Homeowner
Hardeeville, on Apr 06, 2020

Integrity

4.2
Verified Homeowner
Hardeeville, SC, on Apr 06, 2020

Everything was well organized in steps, it made the best use of my time.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jun 26, 2020

moving during the covid, it was a easy process

4.9
Verified Homeowner
Hardeeville, SC, on Jun 24, 2020

The final Walkthrough

4.3
Verified Homeowner
Hardeeville, SC, on Jun 22, 2020

Our interaction with [name removed] our Superintendent was excellent.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 18, 2020

The service and community

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2020

The communication was excellent; we always knew what the next step or phase to be completed was to begin and end.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2020

Superintendent [name removed]- Precise, thorough, professional, excellant communicator, follow up without delay, i good listener, did not promise beyond company guidelines, an absolute asset to your company!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 08, 2020

updates and working as a team

4.9
Verified Homeowner
Hardeeville, SC, on May 30, 2020

Our building Supervisor [name removed] was excellent. He kept us aware of the entire build experience. He updated us with photos and progress weekly. [name removed] has a great system of reacting to construction issues. They expedited our satisfaction in a timely manner Even during this pandemic. We’re extremely satisfied.

5.0
Verified Homeowner
Hardeeville, SC, on May 29, 2020

First, my salesperson, [name removed], was outstanding. He listened to what I was looking for and guided me to the right option rather than trying to sell me what was available. [name removed] was my builder and he was superb. He kept me informed, sent pictures of progress, and was always instantly responsive to my questions.

5.0
Verified Homeowner
Hardeeville, SC, on May 29, 2020

Weekly updates via email

5.0
Verified Homeowner
Hardeeville, SC, on May 28, 2020

Sales [name removed] [name removed] and [name removed] construction superintendent very helpful, knowledgeable and went above and beyond during the whole purchasing/move-in process. [name removed] construction superintendent

4.7
Verified Homeowner
Hardeeville, SC, on May 28, 2020

Weekly updates and pictures

5.0
Verified Homeowner
Hardeeville, SC, on May 28, 2020

Met or exceeded all expectations

5.0
Verified Homeowner
Hardeeville, SC, on May 25, 2020

[name removed] our salesman was very professional, knowledgeable and always just a phone call away to answer All our questions. Our builder [name removed] was also very professional, knowledgeable and he kept us up on the progress of our home build. We also had a Great experience working with [name removed] she is extremely knowledgeable when it comes to design.

5.0
Verified Homeowner
Hardeeville, SC, on May 23, 2020

Our Sales Representative, Dominick Hayes was awesome and very attentive to our inquiries and questions.

5.0
Verified Homeowner
Hardeeville, SC, on May 19, 2020

The quality of the people I dealt with from [name removed] in Sales to [name removed] the builder. Attentive and addressed concerns in a timely manner.

5.0
Verified Homeowner
Hardeeville, SC, on May 12, 2020

The staff was very pleasant and accommodating.

4.7
Verified Homeowner
Hardeeville, SC, on May 10, 2020

I closed on line

5.0
Verified Homeowner
Hardeeville, SC, on May 06, 2020

The fact that the whole experience was stress free!

4.9
Verified Homeowner
Hardeeville, SC, on Apr 06, 2020

Everything was well organized in steps, it made the best use of my time.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jun 30, 2020

The responsiveness and follow up from both [name removed] and [name removed] has been outstanding. Highly recommend to all my friends and family that they considering a [name removed] community in their future.

4.7
Verified Homeowner
Hardeeville, on Jun 27, 2020

Warranty items have been taken care of in a timely manner

5.0
Verified Homeowner
Hardeeville, on Jun 21, 2020

I like that there are three time periods during the first year to review the condition of the home.

5.0
Verified Homeowner
Hardeeville, on Jun 20, 2020

Always accommodate in a timely manner. Very nice folks to work with

4.7
Verified Homeowner
Hardeeville, on Jun 20, 2020

Responsiveness is good.

4.5
Verified Homeowner
Hardeeville, on Jun 20, 2020

Caring and Attentive

5.0
Verified Homeowner
Hardeeville, on Jun 19, 2020

Timeliness

4.9
Verified Homeowner
Hardeeville, on Jun 17, 2020

Have pretty much taken care of issues

4.7
Verified Homeowner
Hardeeville, on Jun 14, 2020

Issues are being addressed

4.4
Verified Homeowner
Hardeeville, on Jun 13, 2020

[name removed] is great. He has been attentive to everything we have brought to his attention. So far we have only had relatively minor issues and all have been addressed. Great communications. Thank you.

5.0
Verified Homeowner
Hardeeville, on Jun 11, 2020

I may take several attempts and may take some time, but eventually they resolve our issues.

4.5
Verified Homeowner
Hardeeville, on Jun 07, 2020

Everything has been done in a timely manner.

5.0
Verified Homeowner
Hardeeville, on Jun 07, 2020

Mastercare rep.

4.2
Verified Homeowner
Hardeeville, on Jun 07, 2020

The follow up attention [name removed] has shown to make sure I’m satisfied

4.5
Verified Homeowner
Hardeeville, on Jun 05, 2020

So far I can not respond because the items that need taken care of have not yet been able to betaken care of.

2.5
Verified Homeowner
Hardeeville, on Jun 03, 2020

Everything is taken care of immediately.

5.0
Verified Homeowner
Hardeeville, on May 31, 2020

Quick service with needed repairs. Workers all friendly and great to work with.

4.9
Verified Homeowner
Hardeeville, on May 29, 2020

When I needed something looked at and corrected it was done quickly

4.9
Verified Homeowner
Hardeeville, on May 28, 2020

I like that we have someone to call thats close and we have a up to two years to look at any defects.

3.3
Verified Homeowner
Hardeeville, on May 26, 2020

The master service has been very attentive and have responded quickly to my concerns.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jul 03, 2020

plenty to discuss with corporate personal

1.9
Verified Homeowner
Hardeeville, on Jun 21, 2020

I have be fortunate to have a very good relationship with the builder superintendents from the time I closed and almost a year after. They were very supportive in addressing any of my issues or concerns.

4.9
Verified Homeowner
Hardeeville, on Jun 13, 2020

We had no major issues with our house whatsoever

4.6
Verified Homeowner
Hardeeville, on Jun 12, 2020

I like the style, different elevations, and colors of the homes and the size of the lots. The sales and design staff friendly, helpful, and accommodating. The "bones" of the homes seem to be well constructed. The community entry, sales, and amenity centers are beautifully designed and maintained. The Paradise Pool is especially impressive and most importantly accessible only to adults.

4.4
Verified Homeowner
Hardeeville, on Jun 11, 2020

Follow up service

4.3
Verified Homeowner
Hardeeville, on Jun 08, 2020

The warranty

4.3
Verified Homeowner
Hardeeville, on Jun 02, 2020

Responsive to needs, friendly service.

4.7
Verified Homeowner
Hardeeville, on May 29, 2020

All involved have been courteous and professional. It is refreshing to deal with people like that.

4.7
Verified Homeowner
Hardeeville, on May 29, 2020

Follow up

4.0
Verified Homeowner
Hardeeville, on May 29, 2020

Just plain living here. The insulation is very good, the response form our master care person [name removed] is fantastic! Repairs get done in a timely manner.

4.9
Verified Homeowner
Hardeeville, on May 28, 2020

The neighbors, and activity center

2.5
Verified Homeowner
Hardeeville, on May 23, 2020

[name removed] much to like about empty promises, rules issued by out of state groups with little or no input from homeowners

2.5
Verified Homeowner
Hardeeville, on May 21, 2020

The amenities and the staff that maintain them have been outstanding. Staff are well trained friendly and go out of their way to make your experience fun and enjoyable. The quality of the food at the restaurant and the head chef is amazing. And we appreciate [name removed] keeping the prices reasonable. The menu selections, specials and special events have been superb. [name removed] the food and beverage manager and Chef [name removed] are top notch. We also really like our Master Care representative, [name removed]. He is responsive, informative, knowledgeable and a great problem solver. His help with and management of any issues with our home have made this our best ever experience buying and building a new home.

4.8
Verified Homeowner
Hardeeville, on May 13, 2020

Open communication, quick response to issues and questions.Efficient and knowledgeable employees.

4.9
Verified Homeowner
Hardeeville, on Apr 30, 2020

The quality of the house and excellent sales team and building superbisor.

4.9
Verified Homeowner
Hardeeville, on Apr 24, 2020

The quality of the work and the professionalism of the staff

4.5
Verified Homeowner
Hardeeville, on Apr 18, 2020

The overall experience has been great from our initial sales contact through the building process.

4.4
Verified Homeowner
Hardeeville, on Apr 18, 2020

Master Care agent [name removed]

4.6
Verified Homeowner
Hardeeville, on Apr 10, 2020

The feel of relaxation driving into the community.

3.7
Verified Homeowner
Hardeeville, on Apr 06, 2020

Integrity

4.2
Verified Homeowner