Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

145 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.6

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Hardeeville, on Oct 19, 2019

the level of communication was excellent

5.0
Verified Homeowner
Hardeeville, on Oct 12, 2019

The exceptional attention to detail for the build quality and finish. I suggest adding a 20 to the evaluation so that [removed] can get a fair number rating.

5.0
Verified Homeowner
Hardeeville, on Oct 11, 2019

[removed], our builder, made the whole process run smoothly and efficiently. We received weekly updates and he was very responsive to our questions and concerns. He was extremely professional, yet friendly and easy to talk to. We felt confident knowing he was taking care of things.

5.0
Verified Homeowner
Hardeeville, on Oct 05, 2019

It starts with [removed] being extremely professional and good about returning calls promptly, getting the right people to resolve issues and following up to make sure work was completed. [removed] is equally professional and has always returned texts or calls within minutes. [removed] has gone above and beyond to see that all issues have been resolved. This is one of few times with any company we are delighted to say that you do provide customer care because we feel that we are truly cared about!!!

5.0
Verified Homeowner
Hardeeville, on Sep 30, 2019

The personal attention of my superintendent

4.9
Verified Homeowner
Hardeeville, on Sep 29, 2019

[removed] has been incredible to work with in taking care of issues that have arisen. He schedules repairs / service immediately and follows up to make sure the vendor has scheduled the appointment as well as completed the work.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2019

Friendliness, "make you feel appreciated"

4.8
Verified Homeowner
Hardeeville, on Sep 28, 2019

Working with [removed].

4.0
Verified Homeowner
Hardeeville, on Sep 28, 2019

prompt courteous service

4.5
Verified Homeowner
Hardeeville, on Sep 27, 2019

the people

5.0
Verified Homeowner
Hardeeville, on Sep 25, 2019

Aftercare rep. [removed] has been very easy to deal with.

5.0
Verified Homeowner
Hardeeville, on Sep 23, 2019

There has been a lot of personal attention. If I needed something, there is always someone that is willing to help.

5.0
Verified Homeowner
Hardeeville, on Sep 23, 2019

Great communication with [removed] and [removed] throughout the process. This was extremely helpful as we live so far away. Can't say enough about the friendliness and consideration from everyone we dealt with.

5.0
Verified Homeowner
Hardeeville, on Sep 19, 2019

From start to finish we felt well taken care of and confident that any and all of our concerns would be addressed. There will always be issues that arise during construction, but what makes a good builder is how well they are addressed. At this, [removed] has excelled. [removed], our Master Care rep has done a phenomenal job at completing all the issues and punch list items neglected by the building supervisor. He has been a pleasure to work with and we look forward to a cotinnued relationship with him.

4.5
Verified Homeowner
Hardeeville, on Sep 18, 2019

[removed] is what I like for customer care. He bends over backwards to insure that what ever the problem is that it gets solved. He always does a follow up and checks to make sure that the problem was fixed. He is friendly and always talks to you when you run into him. He shows real concern about how you are doing and life in general.

5.0
Verified Homeowner
Hardeeville, on Sep 14, 2019

Everyone was so helpful, from [removed] to [removed], to [removed]. [removed] when [removed] was out one day. And a big thank you to the ladies at the front desk. Can't count how many times they were there for me. With coffee,water or just an ear to listen. I have built over 20 houses in my life and this was hands down the easiest and most enjoyable. [removed] for putting together a fantastic team.

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2019

Immediately responds and so wonderful to work with!!! Thank you

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2019

Kept us informed along the way. Very responsive to questions concerns.

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2019

[removed] was always just a text away and ALWAYS happy to help. He was amazing!

4.8
Verified Homeowner
Hardeeville, on Sep 12, 2019

We were able and allow to stop by see the actual progress on our home. And at times meet with the Builder.

4.9
Verified Homeowner
Hardeeville, on Sep 12, 2019

I was always treated like a priority and all of my questions/texts were answered in an extremely prompt and efficient manner. I never felt like I was "bothering" my agent and he ([removed]) always took very good care of me and was diligent in making sure I was satisfied and all of my questions were taken seriously. I would highly recommend him as an agent.

5.0
Verified Homeowner
Hardeeville, on Sep 10, 2019

[removed] has done an outstanding job getting this house to where it should have been when it was delivered. He has done the best he can with the poor quality of contractors Minto used. I have two outstanding issues that I have addressed even prior to closing on this home. The first is the terrible quality of concrete that was used in the sidewalks and driveway. The concrete is crumbling and chipping in places and has deep pock marks and holes as well as gouges in the concrete that occurred likely before the concrete dried. The second issue is my back lawn sod was sloppily installed and is very unlevel and is difficult to walk on. When asked I have no problem sharing these concerns with people I meet, but hope that they can be resolved to my satisfaction.

5.0
Verified Homeowner
Hardeeville, on Sep 08, 2019

My salesperson [removed] was great from the start to finish. [removed] did a great job on design and [removed] was very helpful with the A choices.

4.0
Verified Homeowner
Hardeeville, on Sep 05, 2019

I purchased a spec home, so I was able to move in without any wait.

4.7
Verified Homeowner
Hardeeville, on Sep 03, 2019

[removed] listens to our needs.

5.0
Verified Homeowner
Hardeeville, on Sep 03, 2019

The Sales [removed] of [removed], [removed], and [removed] were great to work with. [removed] is a great asset for your company. He is very helpful and responsive.

4.2
Verified Homeowner
Hardeeville, on Aug 29, 2019

Service on most all items have been fast and correct , others have required a call back and some unanswered .

4.4
Verified Homeowner
Hardeeville, on Aug 29, 2019

Being kept up to date and seeing the progress weekly without being there.

5.0
Verified Homeowner
Hardeeville, on Aug 24, 2019

P

5.0
Verified Homeowner
Hardeeville, on Aug 22, 2019

The friendliness of Minto employees makes you feel like you’re part of a family .

4.4
Verified Homeowner
Hardeeville, on Aug 20, 2019

Straight talking sales agent. The design center and designer made it easy.

5.0
Verified Homeowner
Hardeeville, on Aug 09, 2019

Quick response on any issue; onsite help as I am not local.

5.0
Verified Homeowner
Hardeeville, on Aug 09, 2019

24 hr. security was promised, not delivered.

4.3
Verified Homeowner
Hardeeville, on Aug 07, 2019

[removed] is amazing. Always a quick response and he makes us feel like he's a friend and we're his only customer.

5.0
Verified Homeowner
Hardeeville, on Jul 31, 2019

[removed] has done a great job handling our issues.

5.0
Verified Homeowner
Hardeeville, on Jul 27, 2019

The prompt respond when a problem comes up and the immediate respond to fix the issue.

5.0
Verified Homeowner
Hardeeville, on Jul 15, 2019

Prompt. Good Listener. Understands work orders and warranty process. Familiar with building process.

5.0
Verified Homeowner
Hardeeville, on Jul 11, 2019

Very responsive and listen well to concerns.

5.0
Verified Homeowner
Hardeeville, on Jul 07, 2019

customer care is great. warranty service very efficient.

4.7
Verified Homeowner
Hardeeville, on Jul 05, 2019

[removed] has promptly tackled our MasterCare action items since being assigned our LMHH villa 598 Summertime Place in February 2019. Most issues were resolved within a couple of days, sometimes sooner. A longer remedy time frame was understandably placed on an exterior touch-up due to ongoing construction next door. [removed] interacts well with homeowners, arriving on time for appointments and always with a pleasant disposition. He keeps homeowners informed through test messages, saving time for all concerned. Minto clearly hired the right [removed] for the job.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Hardeeville, on Oct 19, 2019

the level of communication was excellent

5.0
Verified Homeowner
Hardeeville, on Oct 12, 2019

The exceptional attention to detail for the build quality and finish. I suggest adding a 20 to the evaluation so that [removed] can get a fair number rating.

5.0
Verified Homeowner
Hardeeville, on Oct 11, 2019

[removed], our builder, made the whole process run smoothly and efficiently. We received weekly updates and he was very responsive to our questions and concerns. He was extremely professional, yet friendly and easy to talk to. We felt confident knowing he was taking care of things.

5.0
Verified Homeowner
Hardeeville, on Sep 30, 2019

The personal attention of my superintendent

4.9
Verified Homeowner
Hardeeville, on Sep 28, 2019

Friendliness, "make you feel appreciated"

4.8
Verified Homeowner
Hardeeville, on Sep 28, 2019

Working with [removed].

4.0
Verified Homeowner
Hardeeville, on Sep 23, 2019

Great communication with [removed] and [removed] throughout the process. This was extremely helpful as we live so far away. Can't say enough about the friendliness and consideration from everyone we dealt with.

5.0
Verified Homeowner
Hardeeville, on Sep 19, 2019

From start to finish we felt well taken care of and confident that any and all of our concerns would be addressed. There will always be issues that arise during construction, but what makes a good builder is how well they are addressed. At this, [removed] has excelled. [removed], our Master Care rep has done a phenomenal job at completing all the issues and punch list items neglected by the building supervisor. He has been a pleasure to work with and we look forward to a cotinnued relationship with him.

4.5
Verified Homeowner
Hardeeville, on Sep 14, 2019

Everyone was so helpful, from [removed] to [removed], to [removed]. [removed] when [removed] was out one day. And a big thank you to the ladies at the front desk. Can't count how many times they were there for me. With coffee,water or just an ear to listen. I have built over 20 houses in my life and this was hands down the easiest and most enjoyable. [removed] for putting together a fantastic team.

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2019

Kept us informed along the way. Very responsive to questions concerns.

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2019

[removed] was always just a text away and ALWAYS happy to help. He was amazing!

4.8
Verified Homeowner
Hardeeville, on Sep 12, 2019

We were able and allow to stop by see the actual progress on our home. And at times meet with the Builder.

4.9
Verified Homeowner
Hardeeville, on Sep 12, 2019

I was always treated like a priority and all of my questions/texts were answered in an extremely prompt and efficient manner. I never felt like I was "bothering" my agent and he ([removed]) always took very good care of me and was diligent in making sure I was satisfied and all of my questions were taken seriously. I would highly recommend him as an agent.

5.0
Verified Homeowner
Hardeeville, on Sep 08, 2019

My salesperson [removed] was great from the start to finish. [removed] did a great job on design and [removed] was very helpful with the A choices.

4.0
Verified Homeowner
Hardeeville, on Sep 05, 2019

I purchased a spec home, so I was able to move in without any wait.

4.7
Verified Homeowner
Hardeeville, on Sep 03, 2019

The Sales [removed] of [removed], [removed], and [removed] were great to work with. [removed] is a great asset for your company. He is very helpful and responsive.

4.2
Verified Homeowner
Hardeeville, on Aug 29, 2019

Being kept up to date and seeing the progress weekly without being there.

5.0
Verified Homeowner
Hardeeville, on Aug 24, 2019

P

5.0
Verified Homeowner
Hardeeville, on Aug 22, 2019

The friendliness of Minto employees makes you feel like you’re part of a family .

4.4
Verified Homeowner
Hardeeville, on Aug 20, 2019

Straight talking sales agent. The design center and designer made it easy.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Hardeeville, on Oct 05, 2019

It starts with [removed] being extremely professional and good about returning calls promptly, getting the right people to resolve issues and following up to make sure work was completed. [removed] is equally professional and has always returned texts or calls within minutes. [removed] has gone above and beyond to see that all issues have been resolved. This is one of few times with any company we are delighted to say that you do provide customer care because we feel that we are truly cared about!!!

5.0
Verified Homeowner
Hardeeville, on Sep 29, 2019

[removed] has been incredible to work with in taking care of issues that have arisen. He schedules repairs / service immediately and follows up to make sure the vendor has scheduled the appointment as well as completed the work.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2019

prompt courteous service

4.5
Verified Homeowner
Hardeeville, on Sep 27, 2019

the people

5.0
Verified Homeowner
Hardeeville, on Sep 25, 2019

Aftercare rep. [removed] has been very easy to deal with.

5.0
Verified Homeowner
Hardeeville, on Sep 23, 2019

There has been a lot of personal attention. If I needed something, there is always someone that is willing to help.

5.0
Verified Homeowner
Hardeeville, on Sep 18, 2019

[removed] is what I like for customer care. He bends over backwards to insure that what ever the problem is that it gets solved. He always does a follow up and checks to make sure that the problem was fixed. He is friendly and always talks to you when you run into him. He shows real concern about how you are doing and life in general.

5.0
Verified Homeowner
Hardeeville, on Sep 13, 2019

Immediately responds and so wonderful to work with!!! Thank you

5.0
Verified Homeowner
Hardeeville, on Sep 10, 2019

[removed] has done an outstanding job getting this house to where it should have been when it was delivered. He has done the best he can with the poor quality of contractors Minto used. I have two outstanding issues that I have addressed even prior to closing on this home. The first is the terrible quality of concrete that was used in the sidewalks and driveway. The concrete is crumbling and chipping in places and has deep pock marks and holes as well as gouges in the concrete that occurred likely before the concrete dried. The second issue is my back lawn sod was sloppily installed and is very unlevel and is difficult to walk on. When asked I have no problem sharing these concerns with people I meet, but hope that they can be resolved to my satisfaction.

5.0
Verified Homeowner
Hardeeville, on Sep 03, 2019

[removed] listens to our needs.

5.0
Verified Homeowner
Hardeeville, on Aug 29, 2019

Service on most all items have been fast and correct , others have required a call back and some unanswered .

4.4
Verified Homeowner
Hardeeville, on Aug 09, 2019

Quick response on any issue; onsite help as I am not local.

5.0
Verified Homeowner
Hardeeville, on Aug 09, 2019

24 hr. security was promised, not delivered.

4.3
Verified Homeowner
Hardeeville, on Aug 07, 2019

[removed] is amazing. Always a quick response and he makes us feel like he's a friend and we're his only customer.

5.0
Verified Homeowner
Hardeeville, on Jul 31, 2019

[removed] has done a great job handling our issues.

5.0
Verified Homeowner
Hardeeville, on Jul 27, 2019

The prompt respond when a problem comes up and the immediate respond to fix the issue.

5.0
Verified Homeowner
Hardeeville, on Jul 15, 2019

Prompt. Good Listener. Understands work orders and warranty process. Familiar with building process.

5.0
Verified Homeowner
Hardeeville, on Jul 11, 2019

Very responsive and listen well to concerns.

5.0
Verified Homeowner
Hardeeville, on Jul 07, 2019

customer care is great. warranty service very efficient.

4.7
Verified Homeowner
Hardeeville, on Jul 05, 2019

[removed] has promptly tackled our MasterCare action items since being assigned our LMHH villa 598 Summertime Place in February 2019. Most issues were resolved within a couple of days, sometimes sooner. A longer remedy time frame was understandably placed on an exterior touch-up due to ongoing construction next door. [removed] interacts well with homeowners, arriving on time for appointments and always with a pleasant disposition. He keeps homeowners informed through test messages, saving time for all concerned. Minto clearly hired the right [removed] for the job.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

There are no homeowner comments for this time period yet