Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on May 01, 2021
I am extremely unimpressed/disappointed with the Management here at [name removed] as to how the residents are taken care. If you have a problem, they ignore and never respond to your emails. I find certain members of the staff under Management do the same thing via emails or whenever you leave phone messages. The only two people who have helped me over the year where [name removed] and [name removed] whenever I would call or send emails. I really appreciate their help. I have correspondence I sent over to [name removed] beginning of year and never received a response or call. I called [name removed] last June about a drainage problem in front of my villa and nothing ever got done. I have correspondence I sent over to the HOA - [name removed] regarding my landscaping issues where nothing got done. My landscaping looks horrible and has since I moved in. [name removed] over at Master Care never returned phone calls. I guess this is the culture of Minto Management. Do not respond or take care of the customer....I have correspondence I sent to [name removed] and [name removed] regarding my landscaping and my landscaping has not improved. I am finally after all of these months getting things done. I was very disappointed at the look of my place whenever I moved in the end of September 2020 still looks the same. [name removed] has my money so who cares what needs to get done.
Hardeeville, on May 10, 2021
Well we submitted a work order on November 24th for our master shower leaking all over the bathroom floor.we are just shy of 6 months and we are still not able to shower in our master bedroom to say the least this is very inconvenient. We are beyond frustrated and usi is not handling it well. The guy [name removed] they hired is not a asset to the company. I would like someone from [name removed] to contact me as 6 months is way too long to fix a problem. My contact info is [name removed] 828-234-9956.
Hardeeville, SC, on May 12, 2021
[name removed] did a very good job of keeping me informed about the progress of my home as it was being built he also was very good familiarizing me with the different aspects of homeownership
Hardeeville, on Apr 29, 2021
Liked willingness to “make things right. ” All of those we have interacted with through [name removed] have been friendly and a pleasure to work with.
Hardeeville, on May 02, 2021
2 year length & very responsive when we have had a issue
Hardeeville, SC, on May 07, 2021
[name removed] was very thorough in explaining the process, pricing and options available.
Hardeeville, on Mar 31, 2021
i have enjoyed this first year with [name removed]. My builder, [name removed], has made the experience beyond anything I expected. Having him help me and advocate for me when things needed repair was enormously helpful. He problem solved creatively, always making sure I was satisfied. He intervened when the trades did not meet expectations. It is hard to say how very valuable having [name removed] for the first two years is. You should market this stronger as I have not had similar experiences anywhere. To me it shows a confidence in your product and quality that you extend the relationship 2 years past purchase. I am so pleased, that I am buying my second [name removed] home. Thanks [name removed] and [name removed]!!!
Hardeeville, on Apr 28, 2021
Takes some follow up to get things done but overall good experience.
Hardeeville, SC, on May 07, 2021
[name removed] knowing an estimated closing date was troublesome. I was told that it would probably be March to May. Probably expect late April to early may as a best estimate. When I was told the closing would be in February, I was not prepared for this. Especially when the salesman said he said he told me that February would be the estimated closing date. I had 3 other people in the meeting that were witnesses that this is not what was said. I closed late March and that was fine.
Hardeeville, on Mar 30, 2021
We appreciated the timely response to issues we had in our home. [name removed] works tirelessly to make everything right for us.
Hardeeville, on Apr 27, 2021
Everything we asked of customer care has been finished in a timely manner. [name removed] is a true professional
Hardeeville, on Mar 30, 2021
Dislike- Management or lack thereof; Apparent staff shortage; HOA compliance-management selectively enforces rules...AKA # planters vs # guests; # Unregisteted residents and guests; Stay and Play abuse; Overwhelming number of under 55 residents.
Hardeeville, on Apr 25, 2021
We’ve only been here 2 weeks but so far the couple of concerns we’ve had have been addressed promptly.
Hardeeville, SC, on Apr 29, 2021
[name removed], [name removed], and [name removed] were all very good to work with....made the purchase much easier. My only complaint is that we came to [name removed] without a realestate agenent and truely believe that there should have been some compensation in the form of a discount offered since you did not have to pay an agent or agency commission on the sale.
Hardeeville, on Apr 24, 2021
[name removed] reps and contractors have been quick to respond to any issues. We have had a few issues with workmanship on finishes, such as crown molding and baseboards, doors, and siding. We had issues with our windows and although these were fixed, the windows are subpar. We have also been disappointed in the concrete work on our driveway.
Hardeeville, SC, on Apr 28, 2021
[name removed] and [name removed] were terrific to partner with from sales to build mgmt.
Hardeeville, on Mar 23, 2021
We appreciated the professionalism, speed of repairs quality of construction.
Hardeeville, on Apr 23, 2021
I only had minor issues and the warranty and customer services have been outstanding.
Hardeeville, SC, on Apr 26, 2021
I felt that the experience was very positive. Everyone was friendly and informative. I got all of my questions answered quickly
Hardeeville, on Mar 23, 2021
The house had a few minor issues and a couple of issues that needed more involvement from the contractors. Overall quality is good. Our Mastercare rep, [name removed], has been excellent in getting repairs for us.
Hardeeville, on Apr 19, 2021
You have to stay on them to get it taken care of.
Hardeeville, SC, on Apr 25, 2021
Frequent updates and timely responses to our questions
Hardeeville, on Mar 16, 2021
Personal service was a [name removed] plus. The only area for improvement is the quality of the sub soil for the lawn, I.e. there is no topsoil for the lawn to grow.
Hardeeville, on Apr 09, 2021
The [name removed] team is great although we still are waiting on some of the repairs and follow up
Hardeeville, SC, on Apr 25, 2021
Communication with the builder was excellent.
Hardeeville, on Apr 07, 2021
All items on our list [name removed] has been sure to properly take care of
Hardeeville, on Mar 12, 2021
Any issue has been quickly dealt with through our Mastercare [name removed] [name removed]. [name removed] has done a great job for us!
Hardeeville, SC, on Apr 21, 2021
Loved the office staff, [name removed], [name removed], and [name removed]. Everyone was kind , thoughtful, & always worked very hard to do what needed to be done!!! This has been one of the best experiences I have ever had!!! Thanks to all!!!!
Hardeeville, on Mar 03, 2021
My Master Care rep, [name removed] and his undivided attention.
Hardeeville, on Apr 01, 2021
That I've had very little need to use it, and it's been taken care of when I did.
Hardeeville, SC, on Apr 17, 2021
Inaccurate information from sales rep but head of sales [name removed] was able to correct and assist. Construction Supv assigned initially, [name removed], not only missing in action since first video walk through, completely unprofessional degrading and made excuses for all sloppy work inside the home. Due to [name removed]'s inabilities to do his job, I requested not to work with him and was assign [name removed] in Mastercare. [name removed] from day 1 has been able to start the process of fixing all the issues that were not addressed or overlooked by [name removed]. [name removed]'s communication and knowledge of how to get things done and done correctly are second to none. [name removed]'s been professional, accessible and great to work with. [name removed] needs more people like [name removed] on the team.
Hardeeville, SC, on Apr 17, 2021
Very pleased with the professional staff and workmanship. Would have wanted more time to think about options was rushed in timeframe.
Hardeeville, on Feb 20, 2021
Overall it's great, there were several issues that are ongoing but are being worked on, it just the number of times we have had repairmen to the house.
Hardeeville, SC, on Apr 16, 2021
Length of time to build, understand due to Covid-19.
Hardeeville, on Feb 16, 2021
Our Mastercare representative has been very helpful in getting issues resolved in a timely manner. He has been very thorough during all inspections as well as scheduling the sub-contractors and providing updates when needed.
Hardeeville, on Mar 24, 2021
[name removed] is very receptive to all we have asked for. The reason I do not rate it higher is because many of the issues, should have not have happened in the first place.
Hardeeville, SC, on Apr 13, 2021
[name removed] is a Great Builder But A Better Person.He was a pleasure to deal with..Courteous & Attentive Beyond Belief ,I can’t Possibly Express express how lucky I was when he became my builder..[name removed] is Lucky to have [name removed] As An Employee....Sincerely...[name removed]
Hardeeville, on Feb 10, 2021
[name removed]’s follow up on New Owner inspections and items to repair have been very good. Our contact [name removed] @ LMHH has been very easy to work with and extremely thorough. All good thus far!
Hardeeville, on Mar 24, 2021
Having trouble getting the tile guy back in. But everyone else has been very good with fixing things Tile guy has not showed up. Cabinet is separating in front. Molding needs to be chaulked.
Hardeeville, SC, on Apr 07, 2021
Like: I was fairly sure of what I wanted so the sale was easy! [name removed] was great to work with and responsive to any questions that I had. I selected a lot that was a Custom Build, and I did appreciate [name removed]'s help in finding the correct examples of "B" options for me and also her assistance in gaining approval for the options I did want to add.
Hardeeville, on Feb 07, 2021
[name removed] representatives stay true to their word both spoken and written. We feel strongly that [name removed] takes pride in their products and listens to the consumer and it shows in their end product. We feel very fortunate to be part of this incredible community, outstanding home and a company that has integrity and honestly.
Hardeeville, on Mar 18, 2021
Liked: quick, professional response by [name removed], Superintendant, MasterCare. Disliked: nothing
Hardeeville, SC, on Apr 07, 2021
We were completely happy with the whole process, from when we signed pre-covid through the process of the build. We were informed of everything. Best Builder award goes to [name removed]! Thank you for making our retirement dreams come true.
Hardeeville, on Mar 16, 2021
[name removed] and my super, [name removed], have been super responsive and also shown good follow up
Hardeeville, SC, on Apr 05, 2021
I was always informed of what was going with the construction....just loved my updates and the pictures I received on a weekly basis. Told me what was going to happen with construction the following week. Everyone was very nice.
Hardeeville, on Feb 02, 2021
While ultimately [name removed] ensures all issues noted by the customer during the initial year of occupancy are resolved to their satisfaction, it would be optimal if a higher level of diligence was exercised at time of home completion and closing. It is often difficult to identify all construction defects during a somewhat rushed pre-close walk-thru the result being a protracted period of time with contractors having to perform rework after moving in to the new home. All that said, I want to recognize [name removed] for his extremely high level of professionalism. [name removed] has followed through on all his commitments, is always easy to contact, and quite simply has been a pleasure to work with over this period. Any homeowner to whom [name removed] is assigned as their Superintendent is in very good hands!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on May 12, 2021
[name removed] did a very good job of keeping me informed about the progress of my home as it was being built he also was very good familiarizing me with the different aspects of homeownership
Hardeeville, SC, on May 07, 2021
[name removed] was very thorough in explaining the process, pricing and options available.
Hardeeville, SC, on May 07, 2021
[name removed] knowing an estimated closing date was troublesome. I was told that it would probably be March to May. Probably expect late April to early may as a best estimate. When I was told the closing would be in February, I was not prepared for this. Especially when the salesman said he said he told me that February would be the estimated closing date. I had 3 other people in the meeting that were witnesses that this is not what was said. I closed late March and that was fine.
Hardeeville, SC, on Apr 29, 2021
[name removed], [name removed], and [name removed] were all very good to work with....made the purchase much easier. My only complaint is that we came to [name removed] without a realestate agenent and truely believe that there should have been some compensation in the form of a discount offered since you did not have to pay an agent or agency commission on the sale.
Hardeeville, SC, on Apr 28, 2021
[name removed] and [name removed] were terrific to partner with from sales to build mgmt.
Hardeeville, SC, on Apr 26, 2021
I felt that the experience was very positive. Everyone was friendly and informative. I got all of my questions answered quickly
Hardeeville, SC, on Apr 25, 2021
Frequent updates and timely responses to our questions
Hardeeville, SC, on Apr 25, 2021
Communication with the builder was excellent.
Hardeeville, SC, on Apr 21, 2021
Loved the office staff, [name removed], [name removed], and [name removed]. Everyone was kind , thoughtful, & always worked very hard to do what needed to be done!!! This has been one of the best experiences I have ever had!!! Thanks to all!!!!
Hardeeville, SC, on Apr 17, 2021
Inaccurate information from sales rep but head of sales [name removed] was able to correct and assist. Construction Supv assigned initially, [name removed], not only missing in action since first video walk through, completely unprofessional degrading and made excuses for all sloppy work inside the home. Due to [name removed]'s inabilities to do his job, I requested not to work with him and was assign [name removed] in Mastercare. [name removed] from day 1 has been able to start the process of fixing all the issues that were not addressed or overlooked by [name removed]. [name removed]'s communication and knowledge of how to get things done and done correctly are second to none. [name removed]'s been professional, accessible and great to work with. [name removed] needs more people like [name removed] on the team.
Hardeeville, SC, on Apr 17, 2021
Very pleased with the professional staff and workmanship. Would have wanted more time to think about options was rushed in timeframe.
Hardeeville, SC, on Apr 16, 2021
Length of time to build, understand due to Covid-19.
Hardeeville, SC, on Apr 13, 2021
[name removed] is a Great Builder But A Better Person.He was a pleasure to deal with..Courteous & Attentive Beyond Belief ,I can’t Possibly Express express how lucky I was when he became my builder..[name removed] is Lucky to have [name removed] As An Employee....Sincerely...[name removed]
Hardeeville, SC, on Apr 07, 2021
Like: I was fairly sure of what I wanted so the sale was easy! [name removed] was great to work with and responsive to any questions that I had. I selected a lot that was a Custom Build, and I did appreciate [name removed]'s help in finding the correct examples of "B" options for me and also her assistance in gaining approval for the options I did want to add.
Hardeeville, SC, on Apr 07, 2021
We were completely happy with the whole process, from when we signed pre-covid through the process of the build. We were informed of everything. Best Builder award goes to [name removed]! Thank you for making our retirement dreams come true.
Hardeeville, SC, on Apr 05, 2021
I was always informed of what was going with the construction....just loved my updates and the pictures I received on a weekly basis. Told me what was going to happen with construction the following week. Everyone was very nice.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on May 10, 2021
Well we submitted a work order on November 24th for our master shower leaking all over the bathroom floor.we are just shy of 6 months and we are still not able to shower in our master bedroom to say the least this is very inconvenient. We are beyond frustrated and usi is not handling it well. The guy [name removed] they hired is not a asset to the company. I would like someone from [name removed] to contact me as 6 months is way too long to fix a problem. My contact info is [name removed] 828-234-9956.
Hardeeville, on May 02, 2021
2 year length & very responsive when we have had a issue
Hardeeville, on Apr 28, 2021
Takes some follow up to get things done but overall good experience.
Hardeeville, on Apr 27, 2021
Everything we asked of customer care has been finished in a timely manner. [name removed] is a true professional
Hardeeville, on Apr 25, 2021
We’ve only been here 2 weeks but so far the couple of concerns we’ve had have been addressed promptly.
Hardeeville, on Apr 24, 2021
[name removed] reps and contractors have been quick to respond to any issues. We have had a few issues with workmanship on finishes, such as crown molding and baseboards, doors, and siding. We had issues with our windows and although these were fixed, the windows are subpar. We have also been disappointed in the concrete work on our driveway.
Hardeeville, on Apr 23, 2021
I only had minor issues and the warranty and customer services have been outstanding.
Hardeeville, on Apr 19, 2021
You have to stay on them to get it taken care of.
Hardeeville, on Apr 09, 2021
The [name removed] team is great although we still are waiting on some of the repairs and follow up
Hardeeville, on Apr 07, 2021
All items on our list [name removed] has been sure to properly take care of
Hardeeville, on Apr 01, 2021
That I've had very little need to use it, and it's been taken care of when I did.
Hardeeville, on Mar 24, 2021
[name removed] is very receptive to all we have asked for. The reason I do not rate it higher is because many of the issues, should have not have happened in the first place.
Hardeeville, on Mar 24, 2021
Having trouble getting the tile guy back in. But everyone else has been very good with fixing things Tile guy has not showed up. Cabinet is separating in front. Molding needs to be chaulked.
Hardeeville, on Mar 18, 2021
Liked: quick, professional response by [name removed], Superintendant, MasterCare. Disliked: nothing
Hardeeville, on Mar 16, 2021
[name removed] and my super, [name removed], have been super responsive and also shown good follow up
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on May 01, 2021
I am extremely unimpressed/disappointed with the Management here at [name removed] as to how the residents are taken care. If you have a problem, they ignore and never respond to your emails. I find certain members of the staff under Management do the same thing via emails or whenever you leave phone messages. The only two people who have helped me over the year where [name removed] and [name removed] whenever I would call or send emails. I really appreciate their help. I have correspondence I sent over to [name removed] beginning of year and never received a response or call. I called [name removed] last June about a drainage problem in front of my villa and nothing ever got done. I have correspondence I sent over to the HOA - [name removed] regarding my landscaping issues where nothing got done. My landscaping looks horrible and has since I moved in. [name removed] over at Master Care never returned phone calls. I guess this is the culture of Minto Management. Do not respond or take care of the customer....I have correspondence I sent to [name removed] and [name removed] regarding my landscaping and my landscaping has not improved. I am finally after all of these months getting things done. I was very disappointed at the look of my place whenever I moved in the end of September 2020 still looks the same. [name removed] has my money so who cares what needs to get done.
Hardeeville, on Apr 29, 2021
Liked willingness to “make things right. ” All of those we have interacted with through [name removed] have been friendly and a pleasure to work with.
Hardeeville, on Mar 31, 2021
i have enjoyed this first year with [name removed]. My builder, [name removed], has made the experience beyond anything I expected. Having him help me and advocate for me when things needed repair was enormously helpful. He problem solved creatively, always making sure I was satisfied. He intervened when the trades did not meet expectations. It is hard to say how very valuable having [name removed] for the first two years is. You should market this stronger as I have not had similar experiences anywhere. To me it shows a confidence in your product and quality that you extend the relationship 2 years past purchase. I am so pleased, that I am buying my second [name removed] home. Thanks [name removed] and [name removed]!!!
Hardeeville, on Mar 30, 2021
We appreciated the timely response to issues we had in our home. [name removed] works tirelessly to make everything right for us.
Hardeeville, on Mar 30, 2021
Dislike- Management or lack thereof; Apparent staff shortage; HOA compliance-management selectively enforces rules...AKA # planters vs # guests; # Unregisteted residents and guests; Stay and Play abuse; Overwhelming number of under 55 residents.
Hardeeville, on Mar 23, 2021
We appreciated the professionalism, speed of repairs quality of construction.
Hardeeville, on Mar 23, 2021
The house had a few minor issues and a couple of issues that needed more involvement from the contractors. Overall quality is good. Our Mastercare rep, [name removed], has been excellent in getting repairs for us.
Hardeeville, on Mar 16, 2021
Personal service was a [name removed] plus. The only area for improvement is the quality of the sub soil for the lawn, I.e. there is no topsoil for the lawn to grow.
Hardeeville, on Mar 12, 2021
Any issue has been quickly dealt with through our Mastercare [name removed] [name removed]. [name removed] has done a great job for us!
Hardeeville, on Mar 03, 2021
My Master Care rep, [name removed] and his undivided attention.
Hardeeville, on Feb 20, 2021
Overall it's great, there were several issues that are ongoing but are being worked on, it just the number of times we have had repairmen to the house.
Hardeeville, on Feb 16, 2021
Our Mastercare representative has been very helpful in getting issues resolved in a timely manner. He has been very thorough during all inspections as well as scheduling the sub-contractors and providing updates when needed.
Hardeeville, on Feb 10, 2021
[name removed]’s follow up on New Owner inspections and items to repair have been very good. Our contact [name removed] @ LMHH has been very easy to work with and extremely thorough. All good thus far!
Hardeeville, on Feb 07, 2021
[name removed] representatives stay true to their word both spoken and written. We feel strongly that [name removed] takes pride in their products and listens to the consumer and it shows in their end product. We feel very fortunate to be part of this incredible community, outstanding home and a company that has integrity and honestly.
Hardeeville, on Feb 02, 2021
While ultimately [name removed] ensures all issues noted by the customer during the initial year of occupancy are resolved to their satisfaction, it would be optimal if a higher level of diligence was exercised at time of home completion and closing. It is often difficult to identify all construction defects during a somewhat rushed pre-close walk-thru the result being a protracted period of time with contractors having to perform rework after moving in to the new home. All that said, I want to recognize [name removed] for his extremely high level of professionalism. [name removed] has followed through on all his commitments, is always easy to contact, and quite simply has been a pleasure to work with over this period. Any homeowner to whom [name removed] is assigned as their Superintendent is in very good hands!