Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Hardeeville, on Oct 12, 2019
The exceptional attention to detail for the build quality and finish. I suggest adding a 20 to the evaluation so that [removed] can get a fair number rating.
Hardeeville, on Oct 11, 2019
[removed], our builder, made the whole process run smoothly and efficiently. We received weekly updates and he was very responsive to our questions and concerns. He was extremely professional, yet friendly and easy to talk to. We felt confident knowing he was taking care of things.
Hardeeville, on Oct 05, 2019
It starts with [removed] being extremely professional and good about returning calls promptly, getting the right people to resolve issues and following up to make sure work was completed. [removed] is equally professional and has always returned texts or calls within minutes. [removed] has gone above and beyond to see that all issues have been resolved. This is one of few times with any company we are delighted to say that you do provide customer care because we feel that we are truly cared about!!!
Hardeeville, on Sep 29, 2019
[removed] has been incredible to work with in taking care of issues that have arisen. He schedules repairs / service immediately and follows up to make sure the vendor has scheduled the appointment as well as completed the work.
Hardeeville, on Sep 25, 2019
Aftercare rep. [removed] has been very easy to deal with.
Hardeeville, on Sep 23, 2019
There has been a lot of personal attention. If I needed something, there is always someone that is willing to help.
Hardeeville, on Sep 23, 2019
Great communication with [removed] and [removed] throughout the process. This was extremely helpful as we live so far away. Can't say enough about the friendliness and consideration from everyone we dealt with.
Hardeeville, on Sep 19, 2019
From start to finish we felt well taken care of and confident that any and all of our concerns would be addressed. There will always be issues that arise during construction, but what makes a good builder is how well they are addressed. At this, [removed] has excelled. [removed], our Master Care rep has done a phenomenal job at completing all the issues and punch list items neglected by the building supervisor. He has been a pleasure to work with and we look forward to a cotinnued relationship with him.
Hardeeville, on Sep 18, 2019
[removed] is what I like for customer care. He bends over backwards to insure that what ever the problem is that it gets solved. He always does a follow up and checks to make sure that the problem was fixed. He is friendly and always talks to you when you run into him. He shows real concern about how you are doing and life in general.
Hardeeville, on Sep 14, 2019
Everyone was so helpful, from [removed] to [removed], to [removed]. [removed] when [removed] was out one day. And a big thank you to the ladies at the front desk. Can't count how many times they were there for me. With coffee,water or just an ear to listen. I have built over 20 houses in my life and this was hands down the easiest and most enjoyable. [removed] for putting together a fantastic team.
Hardeeville, on Sep 13, 2019
Immediately responds and so wonderful to work with!!! Thank you
Hardeeville, on Sep 13, 2019
Kept us informed along the way. Very responsive to questions concerns.
Hardeeville, on Sep 13, 2019
[removed] was always just a text away and ALWAYS happy to help. He was amazing!
Hardeeville, on Sep 12, 2019
We were able and allow to stop by see the actual progress on our home. And at times meet with the Builder.
Hardeeville, on Sep 12, 2019
I was always treated like a priority and all of my questions/texts were answered in an extremely prompt and efficient manner. I never felt like I was "bothering" my agent and he ([removed]) always took very good care of me and was diligent in making sure I was satisfied and all of my questions were taken seriously. I would highly recommend him as an agent.
Hardeeville, on Sep 10, 2019
[removed] has done an outstanding job getting this house to where it should have been when it was delivered. He has done the best he can with the poor quality of contractors Minto used. I have two outstanding issues that I have addressed even prior to closing on this home. The first is the terrible quality of concrete that was used in the sidewalks and driveway. The concrete is crumbling and chipping in places and has deep pock marks and holes as well as gouges in the concrete that occurred likely before the concrete dried. The second issue is my back lawn sod was sloppily installed and is very unlevel and is difficult to walk on. When asked I have no problem sharing these concerns with people I meet, but hope that they can be resolved to my satisfaction.
Hardeeville, on Sep 08, 2019
My salesperson [removed] was great from the start to finish. [removed] did a great job on design and [removed] was very helpful with the A choices.
Hardeeville, on Sep 05, 2019
I purchased a spec home, so I was able to move in without any wait.
Hardeeville, on Sep 03, 2019
The Sales [removed] of [removed], [removed], and [removed] were great to work with. [removed] is a great asset for your company. He is very helpful and responsive.
Hardeeville, on Aug 29, 2019
Service on most all items have been fast and correct , others have required a call back and some unanswered .
Hardeeville, on Aug 29, 2019
Being kept up to date and seeing the progress weekly without being there.
Hardeeville, on Aug 22, 2019
The friendliness of Minto employees makes you feel like you’re part of a family .
Hardeeville, on Aug 20, 2019
Straight talking sales agent. The design center and designer made it easy.
Hardeeville, on Aug 09, 2019
Quick response on any issue; onsite help as I am not local.
Hardeeville, on Aug 07, 2019
[removed] is amazing. Always a quick response and he makes us feel like he's a friend and we're his only customer.
Hardeeville, on Jul 31, 2019
[removed] has done a great job handling our issues.
Hardeeville, on Jul 27, 2019
The prompt respond when a problem comes up and the immediate respond to fix the issue.
Hardeeville, on Jul 15, 2019
Prompt. Good Listener. Understands work orders and warranty process. Familiar with building process.
Hardeeville, on Jul 07, 2019
customer care is great. warranty service very efficient.
Hardeeville, on Jul 05, 2019
[removed] has promptly tackled our MasterCare action items since being assigned our LMHH villa 598 Summertime Place in February 2019. Most issues were resolved within a couple of days, sometimes sooner. A longer remedy time frame was understandably placed on an exterior touch-up due to ongoing construction next door. [removed] interacts well with homeowners, arriving on time for appointments and always with a pleasant disposition. He keeps homeowners informed through test messages, saving time for all concerned. Minto clearly hired the right [removed] for the job.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Hardeeville, on Oct 12, 2019
The exceptional attention to detail for the build quality and finish. I suggest adding a 20 to the evaluation so that [removed] can get a fair number rating.
Hardeeville, on Oct 11, 2019
[removed], our builder, made the whole process run smoothly and efficiently. We received weekly updates and he was very responsive to our questions and concerns. He was extremely professional, yet friendly and easy to talk to. We felt confident knowing he was taking care of things.
Hardeeville, on Sep 23, 2019
Great communication with [removed] and [removed] throughout the process. This was extremely helpful as we live so far away. Can't say enough about the friendliness and consideration from everyone we dealt with.
Hardeeville, on Sep 19, 2019
From start to finish we felt well taken care of and confident that any and all of our concerns would be addressed. There will always be issues that arise during construction, but what makes a good builder is how well they are addressed. At this, [removed] has excelled. [removed], our Master Care rep has done a phenomenal job at completing all the issues and punch list items neglected by the building supervisor. He has been a pleasure to work with and we look forward to a cotinnued relationship with him.
Hardeeville, on Sep 14, 2019
Everyone was so helpful, from [removed] to [removed], to [removed]. [removed] when [removed] was out one day. And a big thank you to the ladies at the front desk. Can't count how many times they were there for me. With coffee,water or just an ear to listen. I have built over 20 houses in my life and this was hands down the easiest and most enjoyable. [removed] for putting together a fantastic team.
Hardeeville, on Sep 13, 2019
Kept us informed along the way. Very responsive to questions concerns.
Hardeeville, on Sep 13, 2019
[removed] was always just a text away and ALWAYS happy to help. He was amazing!
Hardeeville, on Sep 12, 2019
We were able and allow to stop by see the actual progress on our home. And at times meet with the Builder.
Hardeeville, on Sep 12, 2019
I was always treated like a priority and all of my questions/texts were answered in an extremely prompt and efficient manner. I never felt like I was "bothering" my agent and he ([removed]) always took very good care of me and was diligent in making sure I was satisfied and all of my questions were taken seriously. I would highly recommend him as an agent.
Hardeeville, on Sep 08, 2019
My salesperson [removed] was great from the start to finish. [removed] did a great job on design and [removed] was very helpful with the A choices.
Hardeeville, on Sep 05, 2019
I purchased a spec home, so I was able to move in without any wait.
Hardeeville, on Sep 03, 2019
The Sales [removed] of [removed], [removed], and [removed] were great to work with. [removed] is a great asset for your company. He is very helpful and responsive.
Hardeeville, on Aug 29, 2019
Being kept up to date and seeing the progress weekly without being there.
Hardeeville, on Aug 22, 2019
The friendliness of Minto employees makes you feel like you’re part of a family .
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Hardeeville, on Oct 05, 2019
It starts with [removed] being extremely professional and good about returning calls promptly, getting the right people to resolve issues and following up to make sure work was completed. [removed] is equally professional and has always returned texts or calls within minutes. [removed] has gone above and beyond to see that all issues have been resolved. This is one of few times with any company we are delighted to say that you do provide customer care because we feel that we are truly cared about!!!
Hardeeville, on Sep 29, 2019
[removed] has been incredible to work with in taking care of issues that have arisen. He schedules repairs / service immediately and follows up to make sure the vendor has scheduled the appointment as well as completed the work.
Hardeeville, on Sep 25, 2019
Aftercare rep. [removed] has been very easy to deal with.
Hardeeville, on Sep 23, 2019
There has been a lot of personal attention. If I needed something, there is always someone that is willing to help.
Hardeeville, on Sep 18, 2019
[removed] is what I like for customer care. He bends over backwards to insure that what ever the problem is that it gets solved. He always does a follow up and checks to make sure that the problem was fixed. He is friendly and always talks to you when you run into him. He shows real concern about how you are doing and life in general.
Hardeeville, on Sep 13, 2019
Immediately responds and so wonderful to work with!!! Thank you
Hardeeville, on Sep 10, 2019
[removed] has done an outstanding job getting this house to where it should have been when it was delivered. He has done the best he can with the poor quality of contractors Minto used. I have two outstanding issues that I have addressed even prior to closing on this home. The first is the terrible quality of concrete that was used in the sidewalks and driveway. The concrete is crumbling and chipping in places and has deep pock marks and holes as well as gouges in the concrete that occurred likely before the concrete dried. The second issue is my back lawn sod was sloppily installed and is very unlevel and is difficult to walk on. When asked I have no problem sharing these concerns with people I meet, but hope that they can be resolved to my satisfaction.
Hardeeville, on Aug 29, 2019
Service on most all items have been fast and correct , others have required a call back and some unanswered .
Hardeeville, on Aug 09, 2019
Quick response on any issue; onsite help as I am not local.
Hardeeville, on Aug 07, 2019
[removed] is amazing. Always a quick response and he makes us feel like he's a friend and we're his only customer.
Hardeeville, on Jul 31, 2019
[removed] has done a great job handling our issues.
Hardeeville, on Jul 27, 2019
The prompt respond when a problem comes up and the immediate respond to fix the issue.
Hardeeville, on Jul 15, 2019
Prompt. Good Listener. Understands work orders and warranty process. Familiar with building process.
Hardeeville, on Jul 07, 2019
customer care is great. warranty service very efficient.
Hardeeville, on Jul 05, 2019
[removed] has promptly tackled our MasterCare action items since being assigned our LMHH villa 598 Summertime Place in February 2019. Most issues were resolved within a couple of days, sometimes sooner. A longer remedy time frame was understandably placed on an exterior touch-up due to ongoing construction next door. [removed] interacts well with homeowners, arriving on time for appointments and always with a pleasant disposition. He keeps homeowners informed through test messages, saving time for all concerned. Minto clearly hired the right [removed] for the job.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
There are no homeowner comments for this time period yet