Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

312 Homeowner Reviews Completed Oct 2018 - Apr 2020

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.6

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Mar 30, 2020

We like making new friends.

4.5
Verified Homeowner
Hardeeville, on Mar 30, 2020

We found that [name removed] (Sales) and [name removed] ([name removed]) went above and beyond to ensure that we were completely satisfied with our purchase. This was a BIG move for us. Retirement and relocation. They promptly responded and answered questions, oftentimes, on their days off. Never pushy. They gave us space to make decisions, while guiding us through the building process. They offered suggestions and recommendations based on their experience. Besides email, we made several trips from Maryland to meet with [name removed] and [name removed]. More importantly, they followed-up and made themselves available to answer questions throughout the process.

4.9
Verified Homeowner
Hardeeville, on Mar 28, 2020

They address any problem I have right away.

5.0
Verified Homeowner
Hardeeville, on Mar 28, 2020

Prompt response

5.0
Verified Homeowner
Hardeeville, on Mar 26, 2020

Making new friends who want to have fun!

5.0
Verified Homeowner
Hardeeville, on Mar 25, 2020

Anything that needed to be done has been completed in time with excellent workmanship

4.9
Verified Homeowner
Hardeeville, on Mar 24, 2020

Honesty and transparency

5.0
Verified Homeowner
Hardeeville, on Mar 23, 2020

I have been disappointed with it to date it is a fight to get things that I feel should be taken care of. J am having an issue with the flooring and I feel that [name removed] should be contacting the sub and manufacturers rep on our behalf.

4.0
Verified Homeowner
Hardeeville, on Mar 21, 2020

very prompt and thorough

5.0
Verified Homeowner
Hardeeville, on Mar 21, 2020

I have a great master care representative ([name removed]). He is ensuring my needs are met and since I don’t currently live in my home full time yet he is assisting me with getting things done.

4.9
Verified Homeowner
Hardeeville, on Mar 20, 2020

They respond and get the work done ASAP.

5.0
Verified Homeowner
Hardeeville, on Mar 20, 2020

the friendliness of the staff

4.2
Verified Homeowner
Hardeeville, on Mar 20, 2020

Everybody was very friendly and excited as we were, I loved all the updates every week which made it a lot fun building and looking forward to the next week to see the progress.

5.0
Verified Homeowner
Hardeeville, on Mar 18, 2020

The genuine care and respect received from everyone I came in contact with from the Sales Office to the Construction [name removed]. In addition, the Preferred Lender ([name removed] [name removed]) and closing law firm ([name removed]) made the purchase experience easy and very pleasant.

5.0
Verified Homeowner
Hardeeville, on Mar 18, 2020

My builder [name removed] was the best, kept me informed every step of the way, when we met in person went over all aspects of the building process.

4.8
Verified Homeowner
Hardeeville, on Mar 13, 2020

From prior experience we knew there would be items that would need to be addressed after closing. We have been delighted with the prompt courteous response time that includes the initial call, scheduling and work completion. We can't say enough about [name removed]'s pleasant attitude and willingness to listen to our "house" stories to [name removed], who has always been available to text, call and or stop by to ensure that items were resolved/eliminated. Their job is not to get calls about all the things that go right so our hats are off to their patience and ability to offer their continued support.

4.7
Verified Homeowner
Hardeeville, on Mar 12, 2020

Fast resolution to problems.

4.5
Verified Homeowner
Hardeeville, on Mar 11, 2020

Checking out the model homes

3.9
Verified Homeowner
Hardeeville, on Mar 10, 2020

Our rep, [name removed] went above and beyond what needed to be done and did it in the timeline he promised.

5.0
Verified Homeowner
Hardeeville, on Mar 10, 2020

Amenities

4.7
Verified Homeowner
Hardeeville, on Mar 09, 2020

The weekly updates from [name removed]! Also his quick response to any concerns we had through the build. [name removed] was also great and very honest whenever we needed clarification.

4.7
Verified Homeowner
Hardeeville, on Mar 03, 2020

The [name removed] employees are responsive and care about the community being built.

5.0
Verified Homeowner
Hardeeville, on Mar 02, 2020

Working with [name removed] our head contractor and [name removed] our Minto Realtor. Both were very easy to contact with any questions(immediate phone call or text), pictures of each stage of our home with updates and weekly expectations. Very professional but more importantly treated us like family!!

5.0
Verified Homeowner
Hardeeville, on Mar 01, 2020

[name removed] is very responsive as is [name removed] at MasterCare

4.7
Verified Homeowner
Hardeeville, on Feb 26, 2020

The prompt attention provided by [name removed] to our concerns.

4.9
Verified Homeowner
Hardeeville, on Feb 26, 2020

[name removed] always ready to help. Very responsive

5.0
Verified Homeowner
Hardeeville, on Feb 25, 2020

Courtesy of entire [name removed] team.

5.0
Verified Homeowner
Hardeeville, on Feb 25, 2020

if any issue came up it was handled immediately

4.7
Verified Homeowner
Hardeeville, on Feb 23, 2020

They take care of the problems we have had

5.0
Verified Homeowner
Hardeeville, on Feb 22, 2020

Working with [name removed] and [name removed] on making our option selections. Working with [name removed] on the progress of our home.

4.9
Verified Homeowner
Hardeeville, on Feb 21, 2020

All of your subcontractors were professional and courteous with the exception of the fireplace installer.

4.7
Verified Homeowner
Hardeeville, on Feb 20, 2020

[name removed] is a 11+ He has been the only one that has followed through and not told me everything is fine when I had some significant issues. He has worked with me every step of the way! Give him a raise!!!

5.0
Verified Homeowner
Hardeeville, on Feb 18, 2020

It was seamless from [name removed] and the contract thru [name removed] [name removed] updating us weekly. Very well done.

5.0
Verified Homeowner
Hardeeville, on Feb 16, 2020

[name removed] has done an outstanding job fixing all of the deficiencies with our home. He is very dedicated to excellence and ensures that repairs are completed timely and in good order.

4.7
Verified Homeowner
Hardeeville, on Feb 14, 2020

Very responsive

4.7
Verified Homeowner
Hardeeville, on Feb 13, 2020

Entire process was very easy.

4.9
Verified Homeowner
Hardeeville, on Feb 08, 2020

People! [name removed] has been wonderful taking care of since Closing. [name removed] was also great during the Construction phase.

5.0
Verified Homeowner
Hardeeville, on Feb 06, 2020

The home we purchased was move in ready, so we do not go through the entire process

5.0
Verified Homeowner
Hardeeville, on Jan 28, 2020

the Staff of [name removed] are active within the community

3.6
Verified Homeowner
Hardeeville, on Jan 28, 2020

Ease of purchasing with no sales pressure. Quality of work and in timely manner.

4.6
Verified Homeowner
Hardeeville, on Jan 25, 2020

I was impressed throughout the entire home building and purchasing process with the attention to detail, follow up and care every member of the [name removed] team showed us. This has continued well beyond our close date with warranty support and clear concise communications. Thank you, [name removed] & [name removed]

5.0
Verified Homeowner
Hardeeville, on Jan 25, 2020

The no pressure approach and the helpfulness of everyone involved with the sales staff to the building staff.

4.9
Verified Homeowner
Hardeeville, on Jan 23, 2020

The consistent support and communications from [name removed], my Building Supervisor, were/are always complete, professional and supportive. [name removed]’s patient demeanor and thoughtful approach are excellent. He is a wonderful ambassador for [name removed].

4.9
Verified Homeowner
Hardeeville, on Jan 22, 2020

Everyone was so friendly and gracious. [name removed], [name removed] and [name removed] were all terrific. Then after I got here [name removed], [name removed], [name removed] with the closing firm were so accomodating.

5.0
Verified Homeowner
Hardeeville, on Jan 21, 2020

The contacts of the Facebook [name removed]

4.6
Verified Homeowner
Hardeeville, on Jan 21, 2020

Response time for needs

4.9
Verified Homeowner
Hardeeville, on Jan 20, 2020

They follow through on issues that need to be addressed.

5.0
Verified Homeowner
Hardeeville, on Jan 19, 2020

Great service

4.9
Verified Homeowner
Hardeeville, on Jan 18, 2020

Friendliness and integrity of all staff and [name removed]. They always take time to listen. Quality of the the home and community.

5.0
Verified Homeowner
Hardeeville, on Jan 15, 2020

I have been very fortunate to have a great team of builder superintendents during my transition into my new home!

4.9
Verified Homeowner
Hardeeville, on Jan 14, 2020

Friendly, prompt and very courteous service of [name removed] who has overseen every issue we have dealt with.

3.8
Verified Homeowner
Hardeeville, on Jan 13, 2020

Is great response from Master care and all the vendors

4.5
Verified Homeowner
Hardeeville, on Jan 04, 2020

The attention to detail even on the small things such as the time Mr. [name removed] was here for the 6 month check. I mentioned I needed to get inside my door lock to get my security code and he took it apart to get me the code on the spot. A little bit goes a long ways, Thanks

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2020

Due to the incompetence of my builder, [name removed], (who was subsequently fired), there were far too many necessary corrections and repairs that needed to be done (3 type-written pages). Thankfully [name removed] took over and stayed on top of things until everything was addressed. Therefore I would say what I liked best was the willingness and desire to make things right in a timely manner.

4.7
Verified Homeowner
Hardeeville, on Jan 03, 2020

The accessibility to our customer service rep and his willingness to get back to me in a timely manner.

4.1
Verified Homeowner
Hardeeville, on Jan 01, 2020

They do as promised quickly

5.0
Verified Homeowner
Hardeeville, on Dec 03, 2019

MasterCare's 2-year follow-up. MC Superintendent [name removed] has been so easy to work with in 2019. He has seen that all reported issues were addressed promptly by skilled repairmen. He answered all our questions regarding warranties. He encouraged us to contact him as needed in 2020.

4.7
Verified Homeowner
Hardeeville, on Nov 30, 2019

Scheduled activities by [name removed].

4.7
Verified Homeowner
Hardeeville, on Nov 22, 2019

Living in a Minto Community is a great experience. There is so much to do and more yet to come. The quality of the homes are very good and working with my Minto [name removed] ([name removed]) has made my transition to a new home a very pleasurable experience.

4.8
Verified Homeowner
Hardeeville, on Nov 16, 2019

The personal service provided by [name removed].

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Mar 30, 2020

We found that [name removed] (Sales) and [name removed] ([name removed]) went above and beyond to ensure that we were completely satisfied with our purchase. This was a BIG move for us. Retirement and relocation. They promptly responded and answered questions, oftentimes, on their days off. Never pushy. They gave us space to make decisions, while guiding us through the building process. They offered suggestions and recommendations based on their experience. Besides email, we made several trips from Maryland to meet with [name removed] and [name removed]. More importantly, they followed-up and made themselves available to answer questions throughout the process.

4.9
Verified Homeowner
Hardeeville, on Mar 24, 2020

Honesty and transparency

5.0
Verified Homeowner
Hardeeville, on Mar 20, 2020

the friendliness of the staff

4.2
Verified Homeowner
Hardeeville, on Mar 20, 2020

Everybody was very friendly and excited as we were, I loved all the updates every week which made it a lot fun building and looking forward to the next week to see the progress.

5.0
Verified Homeowner
Hardeeville, on Mar 18, 2020

The genuine care and respect received from everyone I came in contact with from the Sales Office to the Construction [name removed]. In addition, the Preferred Lender ([name removed] [name removed]) and closing law firm ([name removed]) made the purchase experience easy and very pleasant.

5.0
Verified Homeowner
Hardeeville, on Mar 18, 2020

My builder [name removed] was the best, kept me informed every step of the way, when we met in person went over all aspects of the building process.

4.8
Verified Homeowner
Hardeeville, on Mar 11, 2020

Checking out the model homes

3.9
Verified Homeowner
Hardeeville, on Mar 09, 2020

The weekly updates from [name removed]! Also his quick response to any concerns we had through the build. [name removed] was also great and very honest whenever we needed clarification.

4.7
Verified Homeowner
Hardeeville, on Mar 02, 2020

Working with [name removed] our head contractor and [name removed] our Minto Realtor. Both were very easy to contact with any questions(immediate phone call or text), pictures of each stage of our home with updates and weekly expectations. Very professional but more importantly treated us like family!!

5.0
Verified Homeowner
Hardeeville, on Feb 25, 2020

Courtesy of entire [name removed] team.

5.0
Verified Homeowner
Hardeeville, on Feb 22, 2020

Working with [name removed] and [name removed] on making our option selections. Working with [name removed] on the progress of our home.

4.9
Verified Homeowner
Hardeeville, on Feb 18, 2020

It was seamless from [name removed] and the contract thru [name removed] [name removed] updating us weekly. Very well done.

5.0
Verified Homeowner
Hardeeville, on Feb 13, 2020

Entire process was very easy.

4.9
Verified Homeowner
Hardeeville, on Feb 06, 2020

The home we purchased was move in ready, so we do not go through the entire process

5.0
Verified Homeowner
Hardeeville, on Jan 25, 2020

I was impressed throughout the entire home building and purchasing process with the attention to detail, follow up and care every member of the [name removed] team showed us. This has continued well beyond our close date with warranty support and clear concise communications. Thank you, [name removed] & [name removed]

5.0
Verified Homeowner
Hardeeville, on Jan 25, 2020

The no pressure approach and the helpfulness of everyone involved with the sales staff to the building staff.

4.9
Verified Homeowner
Hardeeville, on Jan 23, 2020

The consistent support and communications from [name removed], my Building Supervisor, were/are always complete, professional and supportive. [name removed]’s patient demeanor and thoughtful approach are excellent. He is a wonderful ambassador for [name removed].

4.9
Verified Homeowner
Hardeeville, on Jan 22, 2020

Everyone was so friendly and gracious. [name removed], [name removed] and [name removed] were all terrific. Then after I got here [name removed], [name removed], [name removed] with the closing firm were so accomodating.

5.0
Verified Homeowner
Hardeeville, on Jan 21, 2020

The contacts of the Facebook [name removed]

4.6
Verified Homeowner
Hardeeville, on Jan 19, 2020

Great service

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Mar 28, 2020

They address any problem I have right away.

5.0
Verified Homeowner
Hardeeville, on Mar 28, 2020

Prompt response

5.0
Verified Homeowner
Hardeeville, on Mar 23, 2020

I have been disappointed with it to date it is a fight to get things that I feel should be taken care of. J am having an issue with the flooring and I feel that [name removed] should be contacting the sub and manufacturers rep on our behalf.

4.0
Verified Homeowner
Hardeeville, on Mar 21, 2020

very prompt and thorough

5.0
Verified Homeowner
Hardeeville, on Mar 21, 2020

I have a great master care representative ([name removed]). He is ensuring my needs are met and since I don’t currently live in my home full time yet he is assisting me with getting things done.

4.9
Verified Homeowner
Hardeeville, on Mar 20, 2020

They respond and get the work done ASAP.

5.0
Verified Homeowner
Hardeeville, on Mar 12, 2020

Fast resolution to problems.

4.5
Verified Homeowner
Hardeeville, on Mar 10, 2020

Our rep, [name removed] went above and beyond what needed to be done and did it in the timeline he promised.

5.0
Verified Homeowner
Hardeeville, on Mar 01, 2020

[name removed] is very responsive as is [name removed] at MasterCare

4.7
Verified Homeowner
Hardeeville, on Feb 26, 2020

[name removed] always ready to help. Very responsive

5.0
Verified Homeowner
Hardeeville, on Feb 23, 2020

They take care of the problems we have had

5.0
Verified Homeowner
Hardeeville, on Feb 21, 2020

All of your subcontractors were professional and courteous with the exception of the fireplace installer.

4.7
Verified Homeowner
Hardeeville, on Feb 20, 2020

[name removed] is a 11+ He has been the only one that has followed through and not told me everything is fine when I had some significant issues. He has worked with me every step of the way! Give him a raise!!!

5.0
Verified Homeowner
Hardeeville, on Jan 20, 2020

They follow through on issues that need to be addressed.

5.0
Verified Homeowner
Hardeeville, on Jan 15, 2020

I have been very fortunate to have a great team of builder superintendents during my transition into my new home!

4.9
Verified Homeowner
Hardeeville, on Jan 13, 2020

Is great response from Master care and all the vendors

4.5
Verified Homeowner
Hardeeville, on Jan 04, 2020

The attention to detail even on the small things such as the time Mr. [name removed] was here for the 6 month check. I mentioned I needed to get inside my door lock to get my security code and he took it apart to get me the code on the spot. A little bit goes a long ways, Thanks

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2020

Due to the incompetence of my builder, [name removed], (who was subsequently fired), there were far too many necessary corrections and repairs that needed to be done (3 type-written pages). Thankfully [name removed] took over and stayed on top of things until everything was addressed. Therefore I would say what I liked best was the willingness and desire to make things right in a timely manner.

4.7
Verified Homeowner
Hardeeville, on Jan 03, 2020

The accessibility to our customer service rep and his willingness to get back to me in a timely manner.

4.1
Verified Homeowner
Hardeeville, on Jan 01, 2020

They do as promised quickly

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Mar 30, 2020

We like making new friends.

4.5
Verified Homeowner
Hardeeville, on Mar 26, 2020

Making new friends who want to have fun!

5.0
Verified Homeowner
Hardeeville, on Mar 25, 2020

Anything that needed to be done has been completed in time with excellent workmanship

4.9
Verified Homeowner
Hardeeville, on Mar 13, 2020

From prior experience we knew there would be items that would need to be addressed after closing. We have been delighted with the prompt courteous response time that includes the initial call, scheduling and work completion. We can't say enough about [name removed]'s pleasant attitude and willingness to listen to our "house" stories to [name removed], who has always been available to text, call and or stop by to ensure that items were resolved/eliminated. Their job is not to get calls about all the things that go right so our hats are off to their patience and ability to offer their continued support.

4.7
Verified Homeowner
Hardeeville, on Mar 10, 2020

Amenities

4.7
Verified Homeowner
Hardeeville, on Mar 03, 2020

The [name removed] employees are responsive and care about the community being built.

5.0
Verified Homeowner
Hardeeville, on Feb 26, 2020

The prompt attention provided by [name removed] to our concerns.

4.9
Verified Homeowner
Hardeeville, on Feb 25, 2020

if any issue came up it was handled immediately

4.7
Verified Homeowner
Hardeeville, on Feb 16, 2020

[name removed] has done an outstanding job fixing all of the deficiencies with our home. He is very dedicated to excellence and ensures that repairs are completed timely and in good order.

4.7
Verified Homeowner
Hardeeville, on Feb 14, 2020

Very responsive

4.7
Verified Homeowner
Hardeeville, on Feb 08, 2020

People! [name removed] has been wonderful taking care of since Closing. [name removed] was also great during the Construction phase.

5.0
Verified Homeowner
Hardeeville, on Jan 28, 2020

the Staff of [name removed] are active within the community

3.6
Verified Homeowner
Hardeeville, on Jan 28, 2020

Ease of purchasing with no sales pressure. Quality of work and in timely manner.

4.6
Verified Homeowner
Hardeeville, on Jan 21, 2020

Response time for needs

4.9
Verified Homeowner
Hardeeville, on Jan 18, 2020

Friendliness and integrity of all staff and [name removed]. They always take time to listen. Quality of the the home and community.

5.0
Verified Homeowner
Hardeeville, on Jan 14, 2020

Friendly, prompt and very courteous service of [name removed] who has overseen every issue we have dealt with.

3.8
Verified Homeowner
Hardeeville, on Dec 03, 2019

MasterCare's 2-year follow-up. MC Superintendent [name removed] has been so easy to work with in 2019. He has seen that all reported issues were addressed promptly by skilled repairmen. He answered all our questions regarding warranties. He encouraged us to contact him as needed in 2020.

4.7
Verified Homeowner
Hardeeville, on Nov 30, 2019

Scheduled activities by [name removed].

4.7
Verified Homeowner
Hardeeville, on Nov 22, 2019

Living in a Minto Community is a great experience. There is so much to do and more yet to come. The quality of the homes are very good and working with my Minto [name removed] ([name removed]) has made my transition to a new home a very pleasurable experience.

4.8
Verified Homeowner
Hardeeville, on Nov 16, 2019

The personal service provided by [name removed].

5.0
Verified Homeowner