Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Sep 16, 2020
There always been a timely response to our concerns.
Hardeeville, on Sep 15, 2020
Our [name removed] rep. [name removed] is on top of any problems that come about and takes care of them in a timely fashion, However the problems we have had were due to careless errors by the builder.
Hardeeville, on Sep 10, 2020
Overall, the customer care has been good, and the service provided by the contractors has been good. However, with us transitioning between NJ and [name removed] Margaritaville [name removed] [name removed], it has been stressful In getting the Move In items taken care of. There have been numerous contractor delays and unfinished work, which has been a pain. No complaints with our rep [name removed], who has tried to be accommodating with everything, but being that we’re not at our home on full time basis as yet, we’re getting some pressure and now being contacted regarding the 6-month follow up, when we haven’t yet completed the Move In punch list items. Otherwise, we’re very happy with the construction of the home and the materials used.
Hardeeville, on Sep 09, 2020
I am pleased that items of concern have and are being addressed.
Hardeeville, on Sep 04, 2020
I've liked that the few issues I have reported are resolved in a timely manner, and always to my satisfaction. I can trust that remaining issues will be similarly handled.
Hardeeville, on Aug 28, 2020
Despite Covid everything is getting fixed but very unhappy with greenery services
Hardeeville, on Aug 22, 2020
Used the warranty at the beginning of move in and had not had to use it since. At the time everything was handled quickly and resolved.
Hardeeville, on Aug 14, 2020
The warranty service/customer care has been satisfactory to the extent that all issues I have brought to their attention have generally been promptly acted upon and resolved. In particular, my Master Care Superintendent, [name removed], has been exceptional to work with and he has gone out of his way to ensure my issues have been mitigated in a professional and timely manner despite what I am certain have been very challenging circumstances with the various sub-contractors.
Hardeeville, on Aug 06, 2020
[name removed] was incredibly Professional and helpful. It was an extremely enjoyable experience. Thankyou
Hardeeville, on Aug 01, 2020
It appears that a lot of the initial work done in the home was done quickly and not to a standard of a home with the price tag I purchased it for, our home was not even cleaned prior to closing still having grit/paint/plaster and tape glue on the flooring. I would have preferred attention to detail while the job is being done rather than have to have companies come back and repair/rebuild/replace materials that should have been identified and completed properly and to the standard I was expecting. That said, what a BLESSING it is for [name removed] to have [name removed] here in Margaritaville as our MasterCare Superintendent! He has worked hard to get these projects completed and goes out of his way to check on us and the projects. [name removed]'s professionalism, caring personality and attention to detail as well as customer satisfaction should be the [name removed] and Margaritaville standard for all operations. I know with deadlines and personalities things get missed and misinterpreted, [name removed] always communicates all aspects of the work order completely and works hard to keep open communication going before, during and after a work order. Personally stopping by several times to update us and check on the progress. [name removed] receives a 10 out of 10 on all levels.
Hardeeville, on Jul 25, 2020
I like that they follow through on all issues quickly and efficientyly.
Hardeeville, on Jul 23, 2020
The follow up and great service from [name removed]
Hardeeville, on Jul 20, 2020
[name removed] and [name removed] are very responsive to my concerns. So far, everything is good.
Hardeeville, on Jul 09, 2020
I’m just in the process now after 6 months since closing -
Hardeeville, on Jun 30, 2020
The responsiveness and follow up from both [name removed] and [name removed] has been outstanding. Highly recommend to all my friends and family that they considering a [name removed] community in their future.
Hardeeville, on Jun 27, 2020
Warranty items have been taken care of in a timely manner
Hardeeville, on Jun 21, 2020
I have be fortunate to have a very good relationship with the builder superintendents from the time I closed and almost a year after. They were very supportive in addressing any of my issues or concerns.
Hardeeville, on Jun 13, 2020
We had no major issues with our house whatsoever
Hardeeville, on Jun 12, 2020
I like the style, different elevations, and colors of the homes and the size of the lots. The sales and design staff friendly, helpful, and accommodating. The "bones" of the homes seem to be well constructed. The community entry, sales, and amenity centers are beautifully designed and maintained. The Paradise Pool is especially impressive and most importantly accessible only to adults.
Hardeeville, on May 29, 2020
All involved have been courteous and professional. It is refreshing to deal with people like that.
Hardeeville, on May 29, 2020
Just plain living here. The insulation is very good, the response form our master care person [name removed] is fantastic! Repairs get done in a timely manner.
Hardeeville, on May 23, 2020
[name removed] much to like about empty promises, rules issued by out of state groups with little or no input from homeowners
Hardeeville, on May 21, 2020
The amenities and the staff that maintain them have been outstanding. Staff are well trained friendly and go out of their way to make your experience fun and enjoyable. The quality of the food at the restaurant and the head chef is amazing. And we appreciate [name removed] keeping the prices reasonable. The menu selections, specials and special events have been superb. [name removed] the food and beverage manager and Chef [name removed] are top notch. We also really like our Master Care representative, [name removed]. He is responsive, informative, knowledgeable and a great problem solver. His help with and management of any issues with our home have made this our best ever experience buying and building a new home.
Hardeeville, on May 13, 2020
Open communication, quick response to issues and questions.Efficient and knowledgeable employees.
Hardeeville, on Apr 30, 2020
The quality of the house and excellent sales team and building superbisor.
Hardeeville, on Apr 24, 2020
The quality of the work and the professionalism of the staff
Hardeeville, on Apr 18, 2020
The overall experience has been great from our initial sales contact through the building process.
Hardeeville, on Apr 10, 2020
The feel of relaxation driving into the community.
Hardeeville, on Apr 05, 2020
The whole experience has been great! My warranty rep [name removed] has been amazing!
Hardeeville, SC, on Apr 02, 2019
Have not moved in yet. [removed] the person setting up contractors to repair items is by far the most caring and follow-up person you could want. I feel like he is a friend of mine. He should be a trainer for your company.
Hardeeville, SC, on Mar 21, 2019
The personnel and their genuine support throughout the entire process; especially [removed]. We felt like we were the only people building a house!
Hardeeville, SC, on Mar 20, 2019
That most people we worked with said "Do not hesitate to reach out to me with any concerns...."
Hardeeville, SC, on Mar 05, 2019
We did not enjoy the process involved with the preferred lender. We did however consider the level of service received from sales and the builder outstanding.
Hardeeville, SC, on Mar 05, 2019
The weekly updates from [removed] with pictures were fantastic! As I don't live in the area, it was a great way to see progress!
Hardeeville, SC, on Feb 27, 2019
Friendly, good communication with all team members. I could tell they met weekly and were all on board with our home and personal life thought out the process. They truly wanted this to be a pleasurable experience.
Hardeeville, SC, on Feb 14, 2019
Everyone involve were very helpful. They were always easy to contact and help with anything
Hardeeville, SC, on Feb 03, 2019
The happy Minto people! We are from NJ. We moved to [removed] City [removed] [removed] 3 years ago. I was a realtor and mortgage loan officer in NJ for 38 years. Building this hole with Minto was not my first rodeo but it was the best! Building a home is always a challenge. It’s not that there were no issues, with new construction there always are. Every issue brought up was addressed IMMEDIATELY. They worked along with us. Never against us or tried to downgrade our concerns, as our experience with other builder has been. [removed] was wonderful. Always accommodating which could not have been easy for him since we were living 3 miles down the road through the entire process. I have 2 girlfriends who are realtors in NJ that are definitely buying here. They know me and were extremely impressed by my praise because I can be a real pain! Long story short, my husband, who is a pharmacist, said “this is his all time favorite house”. Which says a lot because we have owned first and second homes over 40 yr
Hardeeville, SC, on Jan 31, 2019
[removed] was always helpful making necessary corrections.
Hardeeville, SC, on Jan 29, 2019
Our best experience was working with [removed]. He was readily available to us throughout the building process. He answered all our questions or replied to us in a timely matter.
Hardeeville, SC, on Jan 28, 2019
I was from out-of-state and not able to be here for the building progress. My builder kept me informed every week of the building process with either a phone call and/or text and pictures. My realtor also helped be my eyes in my absence.
Hardeeville, SC, on Jan 27, 2019
Everything went smoothly. [removed] was my first contact, and he was available to me from start to finish. [removed] guided me through the designing process. [removed], my contractor, kept me informed throughout the whole process with pictures,conversations, and answers to any questions and concerns I may have.
Hardeeville, SC, on Jan 23, 2019
Building Supervisor [removed] explained the process to us and kept us updated weekly. He met with us on several occasions to witness the progress.
Hardeeville, SC, on Jan 23, 2019
kept me informed of home construction. was responsive to my questions on my home. good working relationship.
Hardeeville, SC, on Jan 14, 2019
[removed] our salesperson, he was on top of any questions we had, if he did not know he would go find out, then if there was not a answer right away he would follow up for us.
Hardeeville, SC, on Jan 14, 2019
The sales professional, [removed] and the builder, [removed].
Hardeeville, SC, on Dec 19, 2018
Our builder superintendent ([removed]) was responsive to our many questions...and has performed above and beyond our expectations!
Hardeeville, SC, on Dec 16, 2018
We were initially told,by the salesperson our home would be ready to close on Oct 22, 2018. After meeting with [removed], he stated his paperwork showed the window to finish was Nov 22 to Dec 22, 2018. We had already sold our home and put our belongings in storage in the middle of Sep. He stated he would do his best to have it ready before that. After the week of no work due to the hurricane evacuation we thought there was little chance we would be able to move-in in Nov. [removed] was able to have our home ready for closing on Nov 13, 2018. Great job, [removed]!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Apr 02, 2019
Have not moved in yet. [removed] the person setting up contractors to repair items is by far the most caring and follow-up person you could want. I feel like he is a friend of mine. He should be a trainer for your company.
Hardeeville, SC, on Mar 21, 2019
The personnel and their genuine support throughout the entire process; especially [removed]. We felt like we were the only people building a house!
Hardeeville, SC, on Mar 20, 2019
That most people we worked with said "Do not hesitate to reach out to me with any concerns...."
Hardeeville, SC, on Mar 05, 2019
We did not enjoy the process involved with the preferred lender. We did however consider the level of service received from sales and the builder outstanding.
Hardeeville, SC, on Mar 05, 2019
The weekly updates from [removed] with pictures were fantastic! As I don't live in the area, it was a great way to see progress!
Hardeeville, SC, on Feb 27, 2019
Friendly, good communication with all team members. I could tell they met weekly and were all on board with our home and personal life thought out the process. They truly wanted this to be a pleasurable experience.
Hardeeville, SC, on Feb 14, 2019
Everyone involve were very helpful. They were always easy to contact and help with anything
Hardeeville, SC, on Feb 03, 2019
The happy Minto people! We are from NJ. We moved to [removed] City [removed] [removed] 3 years ago. I was a realtor and mortgage loan officer in NJ for 38 years. Building this hole with Minto was not my first rodeo but it was the best! Building a home is always a challenge. It’s not that there were no issues, with new construction there always are. Every issue brought up was addressed IMMEDIATELY. They worked along with us. Never against us or tried to downgrade our concerns, as our experience with other builder has been. [removed] was wonderful. Always accommodating which could not have been easy for him since we were living 3 miles down the road through the entire process. I have 2 girlfriends who are realtors in NJ that are definitely buying here. They know me and were extremely impressed by my praise because I can be a real pain! Long story short, my husband, who is a pharmacist, said “this is his all time favorite house”. Which says a lot because we have owned first and second homes over 40 yr
Hardeeville, SC, on Jan 31, 2019
[removed] was always helpful making necessary corrections.
Hardeeville, SC, on Jan 29, 2019
Our best experience was working with [removed]. He was readily available to us throughout the building process. He answered all our questions or replied to us in a timely matter.
Hardeeville, SC, on Jan 28, 2019
I was from out-of-state and not able to be here for the building progress. My builder kept me informed every week of the building process with either a phone call and/or text and pictures. My realtor also helped be my eyes in my absence.
Hardeeville, SC, on Jan 27, 2019
Everything went smoothly. [removed] was my first contact, and he was available to me from start to finish. [removed] guided me through the designing process. [removed], my contractor, kept me informed throughout the whole process with pictures,conversations, and answers to any questions and concerns I may have.
Hardeeville, SC, on Jan 23, 2019
Building Supervisor [removed] explained the process to us and kept us updated weekly. He met with us on several occasions to witness the progress.
Hardeeville, SC, on Jan 23, 2019
kept me informed of home construction. was responsive to my questions on my home. good working relationship.
Hardeeville, SC, on Jan 14, 2019
[removed] our salesperson, he was on top of any questions we had, if he did not know he would go find out, then if there was not a answer right away he would follow up for us.
Hardeeville, SC, on Jan 14, 2019
The sales professional, [removed] and the builder, [removed].
Hardeeville, SC, on Dec 19, 2018
Our builder superintendent ([removed]) was responsive to our many questions...and has performed above and beyond our expectations!
Hardeeville, SC, on Dec 16, 2018
We were initially told,by the salesperson our home would be ready to close on Oct 22, 2018. After meeting with [removed], he stated his paperwork showed the window to finish was Nov 22 to Dec 22, 2018. We had already sold our home and put our belongings in storage in the middle of Sep. He stated he would do his best to have it ready before that. After the week of no work due to the hurricane evacuation we thought there was little chance we would be able to move-in in Nov. [removed] was able to have our home ready for closing on Nov 13, 2018. Great job, [removed]!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Sep 16, 2020
There always been a timely response to our concerns.
Hardeeville, on Sep 15, 2020
Our [name removed] rep. [name removed] is on top of any problems that come about and takes care of them in a timely fashion, However the problems we have had were due to careless errors by the builder.
Hardeeville, on Sep 10, 2020
Overall, the customer care has been good, and the service provided by the contractors has been good. However, with us transitioning between NJ and [name removed] Margaritaville [name removed] [name removed], it has been stressful In getting the Move In items taken care of. There have been numerous contractor delays and unfinished work, which has been a pain. No complaints with our rep [name removed], who has tried to be accommodating with everything, but being that we’re not at our home on full time basis as yet, we’re getting some pressure and now being contacted regarding the 6-month follow up, when we haven’t yet completed the Move In punch list items. Otherwise, we’re very happy with the construction of the home and the materials used.
Hardeeville, on Sep 09, 2020
I am pleased that items of concern have and are being addressed.
Hardeeville, on Sep 04, 2020
I've liked that the few issues I have reported are resolved in a timely manner, and always to my satisfaction. I can trust that remaining issues will be similarly handled.
Hardeeville, on Aug 28, 2020
Despite Covid everything is getting fixed but very unhappy with greenery services
Hardeeville, on Aug 22, 2020
Used the warranty at the beginning of move in and had not had to use it since. At the time everything was handled quickly and resolved.
Hardeeville, on Aug 14, 2020
The warranty service/customer care has been satisfactory to the extent that all issues I have brought to their attention have generally been promptly acted upon and resolved. In particular, my Master Care Superintendent, [name removed], has been exceptional to work with and he has gone out of his way to ensure my issues have been mitigated in a professional and timely manner despite what I am certain have been very challenging circumstances with the various sub-contractors.
Hardeeville, on Aug 06, 2020
[name removed] was incredibly Professional and helpful. It was an extremely enjoyable experience. Thankyou
Hardeeville, on Aug 01, 2020
It appears that a lot of the initial work done in the home was done quickly and not to a standard of a home with the price tag I purchased it for, our home was not even cleaned prior to closing still having grit/paint/plaster and tape glue on the flooring. I would have preferred attention to detail while the job is being done rather than have to have companies come back and repair/rebuild/replace materials that should have been identified and completed properly and to the standard I was expecting. That said, what a BLESSING it is for [name removed] to have [name removed] here in Margaritaville as our MasterCare Superintendent! He has worked hard to get these projects completed and goes out of his way to check on us and the projects. [name removed]'s professionalism, caring personality and attention to detail as well as customer satisfaction should be the [name removed] and Margaritaville standard for all operations. I know with deadlines and personalities things get missed and misinterpreted, [name removed] always communicates all aspects of the work order completely and works hard to keep open communication going before, during and after a work order. Personally stopping by several times to update us and check on the progress. [name removed] receives a 10 out of 10 on all levels.
Hardeeville, on Jul 25, 2020
I like that they follow through on all issues quickly and efficientyly.
Hardeeville, on Jul 23, 2020
The follow up and great service from [name removed]
Hardeeville, on Jul 20, 2020
[name removed] and [name removed] are very responsive to my concerns. So far, everything is good.
Hardeeville, on Jul 09, 2020
I’m just in the process now after 6 months since closing -
Hardeeville, on Jun 30, 2020
The responsiveness and follow up from both [name removed] and [name removed] has been outstanding. Highly recommend to all my friends and family that they considering a [name removed] community in their future.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jun 21, 2020
I have be fortunate to have a very good relationship with the builder superintendents from the time I closed and almost a year after. They were very supportive in addressing any of my issues or concerns.
Hardeeville, on Jun 13, 2020
We had no major issues with our house whatsoever
Hardeeville, on Jun 12, 2020
I like the style, different elevations, and colors of the homes and the size of the lots. The sales and design staff friendly, helpful, and accommodating. The "bones" of the homes seem to be well constructed. The community entry, sales, and amenity centers are beautifully designed and maintained. The Paradise Pool is especially impressive and most importantly accessible only to adults.
Hardeeville, on May 29, 2020
All involved have been courteous and professional. It is refreshing to deal with people like that.
Hardeeville, on May 29, 2020
Just plain living here. The insulation is very good, the response form our master care person [name removed] is fantastic! Repairs get done in a timely manner.
Hardeeville, on May 23, 2020
[name removed] much to like about empty promises, rules issued by out of state groups with little or no input from homeowners
Hardeeville, on May 21, 2020
The amenities and the staff that maintain them have been outstanding. Staff are well trained friendly and go out of their way to make your experience fun and enjoyable. The quality of the food at the restaurant and the head chef is amazing. And we appreciate [name removed] keeping the prices reasonable. The menu selections, specials and special events have been superb. [name removed] the food and beverage manager and Chef [name removed] are top notch. We also really like our Master Care representative, [name removed]. He is responsive, informative, knowledgeable and a great problem solver. His help with and management of any issues with our home have made this our best ever experience buying and building a new home.
Hardeeville, on May 13, 2020
Open communication, quick response to issues and questions.Efficient and knowledgeable employees.
Hardeeville, on Apr 30, 2020
The quality of the house and excellent sales team and building superbisor.
Hardeeville, on Apr 24, 2020
The quality of the work and the professionalism of the staff
Hardeeville, on Apr 18, 2020
The overall experience has been great from our initial sales contact through the building process.
Hardeeville, on Apr 10, 2020
The feel of relaxation driving into the community.