Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Oct 12, 2021
Respondence from the [name removed] construction group was great. The only unsatisfied issue was the landscaping operations.
Hardeeville, on Oct 13, 2021
People are great, but getting rather tired of hearing that COVID is effecting the repair delays. Maybe you should of made sure that the folks doing the work in the beginning had the talents/skills for the job.
Hardeeville, SC, on Oct 12, 2021
I really enjoyed getting the updates during construction and the pictures ..We got pictures nearly every week..[name removed] was great!!!
Hardeeville, on Oct 01, 2021
The responsiveness to the call. And urgency to repair or replace.
Hardeeville, on Oct 07, 2021
My only complaint is that we had a private home inspection done prior to our yearend. I was disappointed that they found as many issues as they did. Perhaps they weren't major infractions per [name removed]'s standards but we felt like some could have effected the overall integrity and possibly the safety of our home.
Hardeeville, SC, on Oct 07, 2021
Pretty much a positive experience throughout. From signing and picking my lot, I appreciated being given a preliminary run through on my A choices, which I was able to consider at home before making my final selections. [name removed] spent time going through each selection, making me feel confident that I was making an informed choice. Similarly, my B selections were made after I had spent some time on my own pursuing the choices at the design center, making my appointment less overwhelming and again I felt happy with the process. The How We Build meeting was also full of pertinent information which helped me understand the building process and learn about my the bones of my home. I was able to visit the site regularly throughout the construction and was kept informed about the progress and delays (Pandemic related). This was very important to me as I had by then, sold my home and was living in temporary accommodation. After my closing date and final walk through had been scheduled, an oversight was discovered. The power company had not installed the conduit from the street to the Villa and this halted the final stages of completion. There was confusion as to who and when this was going to be taken care of which delayed other vendors from completing the final finishing touches. This was disappointing and frustrating. When days passed by and I was not confident that the house would be ready for my new closing date, I did contact my salesman, [name removed], who along with the director of sales, liaised with all the relevant departments to ensure that all would be well. I was given daily updates and did a final walk thru on my closing day. My signing was a very happy event. [name removed] and [name removed] delivered, as promised. There were a few items to be addressed, that did not preclude my moving in and all have since been scheduled and/or re visited at my two week walk thru. The monthly newsletter and video updates that [name removed] sent were well received and was exciting to see the neighborhood coming together. Apart from the last couple of weeks I feel the whole process was enjoyable and well paced.
Hardeeville, on Sep 30, 2021
The warranty service and customer service are overextended they do the best that they possibly can under the circumstances involving labor shortages. We have requested a new floor to be installed new to the current malfunction of our existing flooring they are doing that is the warranty people the best that they can but nobody else is assisting them in this endeavor it’s very dissatisfying
Hardeeville, SC, on Oct 05, 2021
Sales did a great job…. [name removed]. Once handed over to Superintendent [name removed], I was kept in the loop and fully abreast of the construction process. Timelines were maintained with an adequate flow of information.
Hardeeville, on Oct 07, 2021
There is an odor only when the windows are open that no one seems willing to investigate.
Hardeeville, SC, on Oct 05, 2021
Our building supervisor [name removed] was great
Hardeeville, on Oct 06, 2021
Love the concept, amenities and most of all the people I've met.
Hardeeville, on Sep 28, 2021
All warranty items have been taken care of in a timely manner
Hardeeville, on Sep 30, 2021
From start to finish those we worked with have bent over backwards to make us happy. Most recently [name removed] has been excellent. He is efficient and very pleasant to work with. He makes sure everything is done correctly and in a timely manner.
Hardeeville, SC, on Oct 05, 2021
Kept informed with pictures through the entire process. [name removed] always replied to our questions in a timely response.
Hardeeville, on Sep 29, 2021
Jase is our Master Care representative. He responds quickly to inquiries and gets problems solved as soon as he can. In all cases, repair delays have been caused by the sub contractors work load, supply chain issues or worker shortages due to COVID.
Hardeeville, SC, on Oct 05, 2021
Only issue is that due to scheduling, we only had a very limited amount of time to discuss/decide our group B selections (a little over 2 hours). [name removed] indicated that they typically try to avoid this type of scheduling. This caused some undue stress to quickly finalize our B selections.
Hardeeville, SC, on Oct 01, 2021
I received weekly updates - emails, phone calls, photos and/or videos - on the progress of my home. I understood at all times where we were in the build process. I can't say enough good about the professionalism and expertise of my builder, [name removed].
Hardeeville, on Sep 26, 2021
I liked that [name removed] promised a build schedule and stuck to it. I also like the overall design and quality of the home. In order to meet the build schedule [name removed] cut some corners that sacrificed some of the build quality. For example, some of our windows have been incorrectly installed. We are waiting on the new windows (months) and the installation. We are also living in a construction zone which is noisy, messy, and sometimes dangerous. A construction entrance that avoids traffic in the neighborhoods would help. There are also nails and other sharp objects in the streets of our neighborhood that need to be continually "policed" by construction crews. At this point, nobody seems to take direct responsibility for cleanup.
Hardeeville, on Sep 27, 2021
The only thing I am waiting on that my lanai concrete nears repaired. It was noted on my final walk thru before I closed! It shattered right outside the sliding door and it looks horrible. [name removed] put it on the repair order and it has not been repaired. [name removed] is aware also
Hardeeville, SC, on Sep 22, 2021
I think the staff at [name removed] is fabulous! I especially want to thank [name removed], [name removed] and [name removed]. I love my house.
Hardeeville, on Sep 24, 2021
I have some minor issues that still need addressed, but overall satisfied so far
Hardeeville, SC, on Sep 16, 2021
Extremely satisfied [name removed] was absolutely amazing we were very impressed with his diligence prior to and after the move and we couldn’t be happier.
Hardeeville, on Sep 23, 2021
[name removed] was awesome!!! He listened and was very concerned about any and every concern that I had!!! Very thorough and very courteous!!! He explained every question that I had and showed me everything that I needed to know. Kudos to [name removed]!!!
Hardeeville, SC, on Sep 14, 2021
House was dirty, with trash laying around, beer cans in the attic and many unfinished or poorly finished work from paint flaws to doors that didn't work. The list is too long to repeat but if would like to discuss further, please feel free to reach out. Little to no follow up on our unfortunate closing experience.
Hardeeville, on Sep 21, 2021
Overall our experience with Minto Corporation was and is very good, both responsive and respectful Going forward [name removed] corporations needs to make sure construction is executed by specification and code. Recently, we had a third-party inspection done on our home, and items that did not meet code were identified, which is very concerning for us due to safety issues.
Hardeeville, on Sep 21, 2021
everything has been taken care of in a timely fashion
Hardeeville, on Sep 18, 2021
On going problem with a faulty stove for six months still waiting
Hardeeville, on Sep 21, 2021
Overall construction quality was not 100% satisfactory. And my building supervisor did not oversee and address issues in a satisfactory way. In fact, having used an independent, licensed home inspection company to inspect the house before closing and now at my 1-year review, there are items (electrical, pertaining to the electric box, as well as venting in the attic, as well as some other items) which my building supervisor indicated were completed but weren't. These are items that I couldn't immediately see without an inspector or licensed professional so I was unaware that these items were not properly corrected as indicated by [name removed] employees. In addition, there is irrigation issues that I have submitted work orders for but this has not been address or corrected. And Prior to closing there were issues with the concrete poured for the back lanai which was poorly fixed. My building supervisor indicated that the repair that was performed was recommended by the concrete vendor. This was to pour additional concrete over top of concrete that had issues. There was an understanding to try that approach as a first step to avoid having to remove the concrete and repour the lanai. Since then, I understand a new concrete company is being used in the construction process because of poor concrete martials by the company that worked on my house. This needs to be addressed and corrected still.
Hardeeville, SC, on Sep 06, 2021
Weekly updates from the superintendent with pictures of progress. [name removed], our sales rep, was always available to answer questions throughout the build process.
Hardeeville, on Sep 13, 2021
All of our warranty issues have been addressed thoroughly and in a timely fashion.
Hardeeville, on Sep 15, 2021
Even though our Master Care rep, [name removed], seems to be pushing for us, we haven't heard a peep from the vendors who are supposed to be fixing the items in our Warranty Request from mid-Aug.
Hardeeville, on Sep 09, 2021
Follow through with completing year end warranty items has been excellent
Hardeeville, on Sep 10, 2021
Fast service excellent response.[name removed] is great
Hardeeville, SC, on Sep 03, 2021
Easy closing and great communication from [name removed] staff.
Hardeeville, SC, on Sep 02, 2021
[name removed] was wonderful! He kept us informed regarding the progress on our home. He followed up immediately with us when we had a question. Excellent!
Hardeeville, on Sep 02, 2021
Our current FS Superintendent, [name removed], has been awesome to work with. He follows through quickly and appears to understand our concerns. From that perspective, we have no complaints.
Hardeeville, on Sep 06, 2021
[name removed] was professional and at first I thought paid close attention to detail. Watching the house being built and the final product was not what we signed up for. The construction trades did not respect each other and therefore, there was quite a bit of rework and after 1 year we are still finding things that need fixing. Its a long haul to call because something is not right, schedule someone to come look at it, schedule a repair then hope and pray its fixed correctly. Many things in my house were wrong (1) bathroom faucet not lined up, after fixed, pipe leaked. The whole repair took like a month. (2) Sheet rock job poor at best, paint looked terrible, my husband re painted whole house (3) our kitchen counter top was never anchored to the cabinets. And the list goes on and on.
Hardeeville, SC, on Aug 30, 2021
The worst part was having to wait the extra thee months to move in. Now that we are in we couldn't be happier. [name removed] was very helpful throughout the building and move in process .He always kept us informed concerning problems from rain to material problems. Iv'e done enough building in my better years to know the problems he was facing and did our best to stay cool ,calm and collected. We couldn't have ask for a better construction supervisor. Thank you [name removed].
Hardeeville, on Aug 31, 2021
I found the follow up to be excellent and the staff to be extremely friendly and easy to work with. As a realtor I have settled others in [name removed] Margaritaville Hardeeville and have encouraged others to consider it.
Hardeeville, on Aug 27, 2021
Dislike the slow work orders and the lack of support to the community
Hardeeville, SC, on Aug 28, 2021
We LOVED our entire experience! Our builder, sales staff, all workers. We are extremely overjoyed with our entire experience
Hardeeville, on Aug 30, 2021
Our relationship with [name removed] (sales) and [name removed] (building) was exceptional.
Hardeeville, SC, on Aug 24, 2021
I am still waiting for the repairs to be completed but, the care that I was given was amazing
Hardeeville, on Aug 25, 2021
[name removed] has taken care of the warranty issues promptly. He has been very professional and given me outstanding customer service. [name removed] always answers my emails quickly. I couldn't ask for better service.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Oct 12, 2021
I really enjoyed getting the updates during construction and the pictures ..We got pictures nearly every week..[name removed] was great!!!
Hardeeville, SC, on Oct 07, 2021
Pretty much a positive experience throughout. From signing and picking my lot, I appreciated being given a preliminary run through on my A choices, which I was able to consider at home before making my final selections. [name removed] spent time going through each selection, making me feel confident that I was making an informed choice. Similarly, my B selections were made after I had spent some time on my own pursuing the choices at the design center, making my appointment less overwhelming and again I felt happy with the process. The How We Build meeting was also full of pertinent information which helped me understand the building process and learn about my the bones of my home. I was able to visit the site regularly throughout the construction and was kept informed about the progress and delays (Pandemic related). This was very important to me as I had by then, sold my home and was living in temporary accommodation. After my closing date and final walk through had been scheduled, an oversight was discovered. The power company had not installed the conduit from the street to the Villa and this halted the final stages of completion. There was confusion as to who and when this was going to be taken care of which delayed other vendors from completing the final finishing touches. This was disappointing and frustrating. When days passed by and I was not confident that the house would be ready for my new closing date, I did contact my salesman, [name removed], who along with the director of sales, liaised with all the relevant departments to ensure that all would be well. I was given daily updates and did a final walk thru on my closing day. My signing was a very happy event. [name removed] and [name removed] delivered, as promised. There were a few items to be addressed, that did not preclude my moving in and all have since been scheduled and/or re visited at my two week walk thru. The monthly newsletter and video updates that [name removed] sent were well received and was exciting to see the neighborhood coming together. Apart from the last couple of weeks I feel the whole process was enjoyable and well paced.
Hardeeville, SC, on Oct 05, 2021
Sales did a great job…. [name removed]. Once handed over to Superintendent [name removed], I was kept in the loop and fully abreast of the construction process. Timelines were maintained with an adequate flow of information.
Hardeeville, SC, on Oct 05, 2021
Our building supervisor [name removed] was great
Hardeeville, SC, on Oct 05, 2021
Kept informed with pictures through the entire process. [name removed] always replied to our questions in a timely response.
Hardeeville, SC, on Oct 05, 2021
Only issue is that due to scheduling, we only had a very limited amount of time to discuss/decide our group B selections (a little over 2 hours). [name removed] indicated that they typically try to avoid this type of scheduling. This caused some undue stress to quickly finalize our B selections.
Hardeeville, SC, on Oct 01, 2021
I received weekly updates - emails, phone calls, photos and/or videos - on the progress of my home. I understood at all times where we were in the build process. I can't say enough good about the professionalism and expertise of my builder, [name removed].
Hardeeville, SC, on Sep 22, 2021
I think the staff at [name removed] is fabulous! I especially want to thank [name removed], [name removed] and [name removed]. I love my house.
Hardeeville, SC, on Sep 16, 2021
Extremely satisfied [name removed] was absolutely amazing we were very impressed with his diligence prior to and after the move and we couldn’t be happier.
Hardeeville, SC, on Sep 14, 2021
House was dirty, with trash laying around, beer cans in the attic and many unfinished or poorly finished work from paint flaws to doors that didn't work. The list is too long to repeat but if would like to discuss further, please feel free to reach out. Little to no follow up on our unfortunate closing experience.
Hardeeville, SC, on Sep 06, 2021
Weekly updates from the superintendent with pictures of progress. [name removed], our sales rep, was always available to answer questions throughout the build process.
Hardeeville, SC, on Sep 03, 2021
Easy closing and great communication from [name removed] staff.
Hardeeville, SC, on Sep 02, 2021
[name removed] was wonderful! He kept us informed regarding the progress on our home. He followed up immediately with us when we had a question. Excellent!
Hardeeville, SC, on Aug 30, 2021
The worst part was having to wait the extra thee months to move in. Now that we are in we couldn't be happier. [name removed] was very helpful throughout the building and move in process .He always kept us informed concerning problems from rain to material problems. Iv'e done enough building in my better years to know the problems he was facing and did our best to stay cool ,calm and collected. We couldn't have ask for a better construction supervisor. Thank you [name removed].
Hardeeville, SC, on Aug 28, 2021
We LOVED our entire experience! Our builder, sales staff, all workers. We are extremely overjoyed with our entire experience
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Oct 13, 2021
People are great, but getting rather tired of hearing that COVID is effecting the repair delays. Maybe you should of made sure that the folks doing the work in the beginning had the talents/skills for the job.
Hardeeville, on Oct 01, 2021
The responsiveness to the call. And urgency to repair or replace.
Hardeeville, on Sep 30, 2021
The warranty service and customer service are overextended they do the best that they possibly can under the circumstances involving labor shortages. We have requested a new floor to be installed new to the current malfunction of our existing flooring they are doing that is the warranty people the best that they can but nobody else is assisting them in this endeavor it’s very dissatisfying
Hardeeville, on Sep 28, 2021
All warranty items have been taken care of in a timely manner
Hardeeville, on Sep 27, 2021
The only thing I am waiting on that my lanai concrete nears repaired. It was noted on my final walk thru before I closed! It shattered right outside the sliding door and it looks horrible. [name removed] put it on the repair order and it has not been repaired. [name removed] is aware also
Hardeeville, on Sep 24, 2021
I have some minor issues that still need addressed, but overall satisfied so far
Hardeeville, on Sep 23, 2021
[name removed] was awesome!!! He listened and was very concerned about any and every concern that I had!!! Very thorough and very courteous!!! He explained every question that I had and showed me everything that I needed to know. Kudos to [name removed]!!!
Hardeeville, on Sep 21, 2021
everything has been taken care of in a timely fashion
Hardeeville, on Sep 18, 2021
On going problem with a faulty stove for six months still waiting
Hardeeville, on Sep 13, 2021
All of our warranty issues have been addressed thoroughly and in a timely fashion.
Hardeeville, on Sep 10, 2021
Fast service excellent response.[name removed] is great
Hardeeville, on Sep 02, 2021
Our current FS Superintendent, [name removed], has been awesome to work with. He follows through quickly and appears to understand our concerns. From that perspective, we have no complaints.
Hardeeville, on Aug 27, 2021
Dislike the slow work orders and the lack of support to the community
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Oct 12, 2021
Respondence from the [name removed] construction group was great. The only unsatisfied issue was the landscaping operations.
Hardeeville, on Oct 07, 2021
My only complaint is that we had a private home inspection done prior to our yearend. I was disappointed that they found as many issues as they did. Perhaps they weren't major infractions per [name removed]'s standards but we felt like some could have effected the overall integrity and possibly the safety of our home.
Hardeeville, on Oct 07, 2021
There is an odor only when the windows are open that no one seems willing to investigate.
Hardeeville, on Oct 06, 2021
Love the concept, amenities and most of all the people I've met.
Hardeeville, on Sep 30, 2021
From start to finish those we worked with have bent over backwards to make us happy. Most recently [name removed] has been excellent. He is efficient and very pleasant to work with. He makes sure everything is done correctly and in a timely manner.
Hardeeville, on Sep 29, 2021
Jase is our Master Care representative. He responds quickly to inquiries and gets problems solved as soon as he can. In all cases, repair delays have been caused by the sub contractors work load, supply chain issues or worker shortages due to COVID.
Hardeeville, on Sep 26, 2021
I liked that [name removed] promised a build schedule and stuck to it. I also like the overall design and quality of the home. In order to meet the build schedule [name removed] cut some corners that sacrificed some of the build quality. For example, some of our windows have been incorrectly installed. We are waiting on the new windows (months) and the installation. We are also living in a construction zone which is noisy, messy, and sometimes dangerous. A construction entrance that avoids traffic in the neighborhoods would help. There are also nails and other sharp objects in the streets of our neighborhood that need to be continually "policed" by construction crews. At this point, nobody seems to take direct responsibility for cleanup.
Hardeeville, on Sep 21, 2021
Overall our experience with Minto Corporation was and is very good, both responsive and respectful Going forward [name removed] corporations needs to make sure construction is executed by specification and code. Recently, we had a third-party inspection done on our home, and items that did not meet code were identified, which is very concerning for us due to safety issues.
Hardeeville, on Sep 21, 2021
Overall construction quality was not 100% satisfactory. And my building supervisor did not oversee and address issues in a satisfactory way. In fact, having used an independent, licensed home inspection company to inspect the house before closing and now at my 1-year review, there are items (electrical, pertaining to the electric box, as well as venting in the attic, as well as some other items) which my building supervisor indicated were completed but weren't. These are items that I couldn't immediately see without an inspector or licensed professional so I was unaware that these items were not properly corrected as indicated by [name removed] employees. In addition, there is irrigation issues that I have submitted work orders for but this has not been address or corrected. And Prior to closing there were issues with the concrete poured for the back lanai which was poorly fixed. My building supervisor indicated that the repair that was performed was recommended by the concrete vendor. This was to pour additional concrete over top of concrete that had issues. There was an understanding to try that approach as a first step to avoid having to remove the concrete and repour the lanai. Since then, I understand a new concrete company is being used in the construction process because of poor concrete martials by the company that worked on my house. This needs to be addressed and corrected still.
Hardeeville, on Sep 15, 2021
Even though our Master Care rep, [name removed], seems to be pushing for us, we haven't heard a peep from the vendors who are supposed to be fixing the items in our Warranty Request from mid-Aug.
Hardeeville, on Sep 09, 2021
Follow through with completing year end warranty items has been excellent
Hardeeville, on Sep 06, 2021
[name removed] was professional and at first I thought paid close attention to detail. Watching the house being built and the final product was not what we signed up for. The construction trades did not respect each other and therefore, there was quite a bit of rework and after 1 year we are still finding things that need fixing. Its a long haul to call because something is not right, schedule someone to come look at it, schedule a repair then hope and pray its fixed correctly. Many things in my house were wrong (1) bathroom faucet not lined up, after fixed, pipe leaked. The whole repair took like a month. (2) Sheet rock job poor at best, paint looked terrible, my husband re painted whole house (3) our kitchen counter top was never anchored to the cabinets. And the list goes on and on.
Hardeeville, on Aug 31, 2021
I found the follow up to be excellent and the staff to be extremely friendly and easy to work with. As a realtor I have settled others in [name removed] Margaritaville Hardeeville and have encouraged others to consider it.
Hardeeville, on Aug 30, 2021
Our relationship with [name removed] (sales) and [name removed] (building) was exceptional.