Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

241 Homeowner Reviews Completed Jul 2018 - Jan 20

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.6

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jan 20, 2020

They follow through on issues that need to be addressed.

5.0
Verified Homeowner
Hardeeville, on Jan 19, 2020

Great service

4.9
Verified Homeowner
Hardeeville, on Jan 18, 2020

Friendliness and integrity of all staff and [name removed]. They always take time to listen. Quality of the the home and community.

5.0
Verified Homeowner
Hardeeville, on Jan 15, 2020

I have been very fortunate to have a great team of builder superintendents during my transition into my new home!

4.9
Verified Homeowner
Hardeeville, on Jan 14, 2020

[name removed] and [name removed] were good to work with.

4.9
Verified Homeowner
Hardeeville, on Jan 14, 2020

Friendly, prompt and very courteous service of [name removed] who has overseen every issue we have dealt with.

3.8
Verified Homeowner
Hardeeville, on Jan 13, 2020

Is great response from Master care and all the vendors

4.5
Verified Homeowner
Hardeeville, on Jan 11, 2020

Communication with our project supervisor was good. Appreciated getting pictures along the way

5.0
Verified Homeowner
Hardeeville, on Jan 11, 2020

The sales and design staff truly represented the [name removed] Margaritaville lifestyle. We felt a sense of community throughout the process.

4.9
Verified Homeowner
Hardeeville, on Jan 06, 2020

[name removed] was very helpful and honestly the best we’ve ever worked with. [name removed] was wonderful, and helped us design a very pleasing interior. [name removed] was very informative and worked through every thing that concerned us and delivered a high quality build. This was a tremendous team effort, we would recommend for anyone.

5.0
Verified Homeowner
Hardeeville, on Jan 06, 2020

Friendliness and knowledge of the Minto Staff from Sales, [name removed], Supervision and all the supporting Staff in the office. We were informed every week on the progress of our home.

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2020

The attention to detail even on the small things such as the time Mr. [name removed] was here for the 6 month check. I mentioned I needed to get inside my door lock to get my security code and he took it apart to get me the code on the spot. A little bit goes a long ways, Thanks

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2020

Due to the incompetence of my builder, [name removed], (who was subsequently fired), there were far too many necessary corrections and repairs that needed to be done (3 type-written pages). Thankfully [name removed] took over and stayed on top of things until everything was addressed. Therefore I would say what I liked best was the willingness and desire to make things right in a timely manner.

4.7
Verified Homeowner
Hardeeville, on Jan 04, 2020

We loved how each person involved took the time to listen to us and help us make our decisions. We felt like they really cared about us moving here and being happy with it. We were kept informed constantly and all questions or concerns were immediately responded to.

5.0
Verified Homeowner
Hardeeville, on Jan 03, 2020

Working with our builder [name removed]

4.7
Verified Homeowner
Hardeeville, on Jan 03, 2020

The accessibility to our customer service rep and his willingness to get back to me in a timely manner.

4.1
Verified Homeowner
Hardeeville, on Jan 03, 2020

The model homes were easily accessible during our indecision time

3.3
Verified Homeowner
Hardeeville, on Jan 01, 2020

They do as promised quickly

5.0
Verified Homeowner
Hardeeville, on Dec 31, 2019

Scheduling and follow up.

5.0
Verified Homeowner
Hardeeville, on Dec 29, 2019

Two-year warranty is a nice peace of mind; nice to have a specific person assigned to us and [name removed] is great and responsive!

5.0
Verified Homeowner
Hardeeville, on Dec 29, 2019

Response time and professionalism.

4.8
Verified Homeowner
Hardeeville, on Dec 29, 2019

Any issues we have had are addressed immediately or at our convenience. Our concerns have been answered promptly by our assigned Minto Maintenance Coordinator, [name removed], who has even provided us with assistance along the way to understand our new homes workings.

5.0
Verified Homeowner
Hardeeville, on Dec 28, 2019

[name removed] is very receptive and follows through on the many problems this house has had

3.0
Verified Homeowner
Hardeeville, on Dec 27, 2019

The follow-up and concern of those responsible for my house.

5.0
Verified Homeowner
Hardeeville, on Dec 26, 2019

The people. . .starting with [name removed], [name removed], [name removed] and [name removed]. ESPECIALLY [name removed]. He is outstanding!! We can't say enough about him. All of those listed above has made this an extremely easy and painless experience. [name removed] is new to us after [name removed] left but [name removed] is also extremely responsive. He's on top of things. All around. . .very positive.

4.8
Verified Homeowner
Hardeeville, on Dec 23, 2019

[name removed] has been great to work with. He always tries to make sure I'm happy with my home whenever possible

2.9
Verified Homeowner
Hardeeville, on Dec 20, 2019

Every stage of the process was completed in the most customer oriented manner we could have ever have expected.

5.0
Verified Homeowner
Hardeeville, on Dec 19, 2019

[name removed] our sales person, was VERY responsive to any questions, needs or concerns we may have had....both during the sales process and after closing. He been a pleasure to work with and is clearly focused on taking care of his clients. Our construction process experience was equally well managed by our Superintendent [name removed]. [name removed] was also very responsive to any construction or contractor issues and quickly resolved the few that arose. He worked diligently to stay ahead of the schedule and we know worked hard to get us moved into our home earlier than planned. [name removed] has also been a pleasure to work with both during and after construction. We are very happy with customer service we continue to receive from both [name removed] and [name removed], even after moving in! Also, we would like to personally thank [name removed], [name removed] and [name removed] for helping to quickly resolve our ARB approval issue for construction of our pool, post closing. A Big Thank You to the entire [name removed] team for building us a beautiful Breeze Home! [name removed] & [name removed] 465 Margaritaville Avenue South

4.9
Verified Homeowner
Hardeeville, on Dec 15, 2019

To start, our sales professional [name removed] was professional and very knowledgeable [name removed] - [name removed] [name removed] absolutely knocked it out of the park with her expertise and knowledge. The best part was our builder- [name removed]. He held our hand, knew every inch of the build. He kept us updated and informed with meetings, emails and pictures. We never stressed about this build because of [name removed]

4.8
Verified Homeowner
Hardeeville, on Dec 14, 2019

[name removed] has been wonderful.Very responsive to our concerns.He has addressed all of our issues.

5.0
Verified Homeowner
Hardeeville, on Dec 14, 2019

We appreciated the honest straight forward approach. The builder representatives were knowledgeable and attentive. Their help and eagerness to please was very refreshing!

4.9
Verified Homeowner
Hardeeville, on Dec 13, 2019

[name removed] keeping us updated.

5.0
Verified Homeowner
Hardeeville, on Dec 11, 2019

[name removed] has been very responsive and professional

5.0
Verified Homeowner
Hardeeville, on Dec 10, 2019

[name removed]

3.5
Verified Homeowner
Hardeeville, on Dec 08, 2019

Quick response

4.2
Verified Homeowner
Hardeeville, on Dec 05, 2019

We enjoy the comprehensive nature and thoroughness of the warranty service/customer service experience. Our representative, [name removed], is extremely communicative and sincere in his desire to ensure our concerns.

5.0
Verified Homeowner
Hardeeville, on Dec 03, 2019

MasterCare's 2-year follow-up. MC Superintendent [name removed] has been so easy to work with in 2019. He has seen that all reported issues were addressed promptly by skilled repairmen. He answered all our questions regarding warranties. He encouraged us to contact him as needed in 2020.

4.7
Verified Homeowner
Hardeeville, on Dec 03, 2019

They have been quick to respond to request.

5.0
Verified Homeowner
Hardeeville, on Dec 02, 2019

[name removed] is what I like best about the customer care experience. He has made the process stress free and has assured that all issues were investigated and corrected in a timely manner. [name removed] always responds quickly to our calls and texts. Sometimes within minutes. We also like how knowledgeable [name removed] is about all aspects of our new home. We always trust [name removed].

5.0
Verified Homeowner
Hardeeville, on Dec 02, 2019

The building process and experience was second to none. We live in upstate NY and despite the distance we were kept in the loop of the progress of our home at all times. We never worried that we were not there through the building process.

5.0
Verified Homeowner
Hardeeville, on Dec 01, 2019

Any of our questions or concerns that we had were addressed and answered immediately. In addition, there was always follow-up to make sure we were taken care of.

5.0
Verified Homeowner
Hardeeville, on Nov 30, 2019

Scheduled activities by [name removed].

4.7
Verified Homeowner
Hardeeville, on Nov 30, 2019

professional, organized and systematic. overall a great experience fro start to finish and ongoing.

5.0
Verified Homeowner
Hardeeville, on Nov 28, 2019

That I did not have major issues. Everyone was very welcoming. The staff at the sales office could not be nicer. Still waiting for my Margaritaville blender. LOL! I know I will get it.

4.9
Verified Homeowner
Hardeeville, on Nov 22, 2019

Living in a Minto Community is a great experience. There is so much to do and more yet to come. The quality of the homes are very good and working with my Minto [name removed] ([name removed]) has made my transition to a new home a very pleasurable experience.

4.8
Verified Homeowner
Hardeeville, on Nov 16, 2019

The personal service provided by [name removed].

5.0
Verified Homeowner
Hardeeville, on Nov 13, 2019

Rapid response to any of my concerns, with only 1 exception, which I will comment on later

4.4
Verified Homeowner
Hardeeville, on Nov 10, 2019

[name removed] is delivering for the most part what was expected, nothing has been up and above other than our sales rep [name removed] who was outstanding.

3.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jan 19, 2020

Great service

4.9
Verified Homeowner
Hardeeville, on Jan 14, 2020

[name removed] and [name removed] were good to work with.

4.9
Verified Homeowner
Hardeeville, on Jan 11, 2020

Communication with our project supervisor was good. Appreciated getting pictures along the way

5.0
Verified Homeowner
Hardeeville, on Jan 11, 2020

The sales and design staff truly represented the [name removed] Margaritaville lifestyle. We felt a sense of community throughout the process.

4.9
Verified Homeowner
Hardeeville, on Jan 06, 2020

[name removed] was very helpful and honestly the best we’ve ever worked with. [name removed] was wonderful, and helped us design a very pleasing interior. [name removed] was very informative and worked through every thing that concerned us and delivered a high quality build. This was a tremendous team effort, we would recommend for anyone.

5.0
Verified Homeowner
Hardeeville, on Jan 06, 2020

Friendliness and knowledge of the Minto Staff from Sales, [name removed], Supervision and all the supporting Staff in the office. We were informed every week on the progress of our home.

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2020

We loved how each person involved took the time to listen to us and help us make our decisions. We felt like they really cared about us moving here and being happy with it. We were kept informed constantly and all questions or concerns were immediately responded to.

5.0
Verified Homeowner
Hardeeville, on Jan 03, 2020

Working with our builder [name removed]

4.7
Verified Homeowner
Hardeeville, on Jan 03, 2020

The model homes were easily accessible during our indecision time

3.3
Verified Homeowner
Hardeeville, on Dec 27, 2019

The follow-up and concern of those responsible for my house.

5.0
Verified Homeowner
Hardeeville, on Dec 26, 2019

The people. . .starting with [name removed], [name removed], [name removed] and [name removed]. ESPECIALLY [name removed]. He is outstanding!! We can't say enough about him. All of those listed above has made this an extremely easy and painless experience. [name removed] is new to us after [name removed] left but [name removed] is also extremely responsive. He's on top of things. All around. . .very positive.

4.8
Verified Homeowner
Hardeeville, on Dec 20, 2019

Every stage of the process was completed in the most customer oriented manner we could have ever have expected.

5.0
Verified Homeowner
Hardeeville, on Dec 19, 2019

[name removed] our sales person, was VERY responsive to any questions, needs or concerns we may have had....both during the sales process and after closing. He been a pleasure to work with and is clearly focused on taking care of his clients. Our construction process experience was equally well managed by our Superintendent [name removed]. [name removed] was also very responsive to any construction or contractor issues and quickly resolved the few that arose. He worked diligently to stay ahead of the schedule and we know worked hard to get us moved into our home earlier than planned. [name removed] has also been a pleasure to work with both during and after construction. We are very happy with customer service we continue to receive from both [name removed] and [name removed], even after moving in! Also, we would like to personally thank [name removed], [name removed] and [name removed] for helping to quickly resolve our ARB approval issue for construction of our pool, post closing. A Big Thank You to the entire [name removed] team for building us a beautiful Breeze Home! [name removed] & [name removed] 465 Margaritaville Avenue South

4.9
Verified Homeowner
Hardeeville, on Dec 15, 2019

To start, our sales professional [name removed] was professional and very knowledgeable [name removed] - [name removed] [name removed] absolutely knocked it out of the park with her expertise and knowledge. The best part was our builder- [name removed]. He held our hand, knew every inch of the build. He kept us updated and informed with meetings, emails and pictures. We never stressed about this build because of [name removed]

4.8
Verified Homeowner
Hardeeville, on Dec 14, 2019

We appreciated the honest straight forward approach. The builder representatives were knowledgeable and attentive. Their help and eagerness to please was very refreshing!

4.9
Verified Homeowner
Hardeeville, on Dec 13, 2019

[name removed] keeping us updated.

5.0
Verified Homeowner
Hardeeville, on Dec 10, 2019

[name removed]

3.5
Verified Homeowner
Hardeeville, on Dec 02, 2019

The building process and experience was second to none. We live in upstate NY and despite the distance we were kept in the loop of the progress of our home at all times. We never worried that we were not there through the building process.

5.0
Verified Homeowner
Hardeeville, on Nov 30, 2019

professional, organized and systematic. overall a great experience fro start to finish and ongoing.

5.0
Verified Homeowner
Hardeeville, on Nov 28, 2019

That I did not have major issues. Everyone was very welcoming. The staff at the sales office could not be nicer. Still waiting for my Margaritaville blender. LOL! I know I will get it.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jan 20, 2020

They follow through on issues that need to be addressed.

5.0
Verified Homeowner
Hardeeville, on Jan 15, 2020

I have been very fortunate to have a great team of builder superintendents during my transition into my new home!

4.9
Verified Homeowner
Hardeeville, on Jan 13, 2020

Is great response from Master care and all the vendors

4.5
Verified Homeowner
Hardeeville, on Jan 04, 2020

The attention to detail even on the small things such as the time Mr. [name removed] was here for the 6 month check. I mentioned I needed to get inside my door lock to get my security code and he took it apart to get me the code on the spot. A little bit goes a long ways, Thanks

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2020

Due to the incompetence of my builder, [name removed], (who was subsequently fired), there were far too many necessary corrections and repairs that needed to be done (3 type-written pages). Thankfully [name removed] took over and stayed on top of things until everything was addressed. Therefore I would say what I liked best was the willingness and desire to make things right in a timely manner.

4.7
Verified Homeowner
Hardeeville, on Jan 03, 2020

The accessibility to our customer service rep and his willingness to get back to me in a timely manner.

4.1
Verified Homeowner
Hardeeville, on Jan 01, 2020

They do as promised quickly

5.0
Verified Homeowner
Hardeeville, on Dec 31, 2019

Scheduling and follow up.

5.0
Verified Homeowner
Hardeeville, on Dec 29, 2019

Two-year warranty is a nice peace of mind; nice to have a specific person assigned to us and [name removed] is great and responsive!

5.0
Verified Homeowner
Hardeeville, on Dec 29, 2019

Response time and professionalism.

4.8
Verified Homeowner
Hardeeville, on Dec 29, 2019

Any issues we have had are addressed immediately or at our convenience. Our concerns have been answered promptly by our assigned Minto Maintenance Coordinator, [name removed], who has even provided us with assistance along the way to understand our new homes workings.

5.0
Verified Homeowner
Hardeeville, on Dec 28, 2019

[name removed] is very receptive and follows through on the many problems this house has had

3.0
Verified Homeowner
Hardeeville, on Dec 23, 2019

[name removed] has been great to work with. He always tries to make sure I'm happy with my home whenever possible

2.9
Verified Homeowner
Hardeeville, on Dec 14, 2019

[name removed] has been wonderful.Very responsive to our concerns.He has addressed all of our issues.

5.0
Verified Homeowner
Hardeeville, on Dec 11, 2019

[name removed] has been very responsive and professional

5.0
Verified Homeowner
Hardeeville, on Dec 08, 2019

Quick response

4.2
Verified Homeowner
Hardeeville, on Dec 05, 2019

We enjoy the comprehensive nature and thoroughness of the warranty service/customer service experience. Our representative, [name removed], is extremely communicative and sincere in his desire to ensure our concerns.

5.0
Verified Homeowner
Hardeeville, on Dec 03, 2019

They have been quick to respond to request.

5.0
Verified Homeowner
Hardeeville, on Dec 02, 2019

[name removed] is what I like best about the customer care experience. He has made the process stress free and has assured that all issues were investigated and corrected in a timely manner. [name removed] always responds quickly to our calls and texts. Sometimes within minutes. We also like how knowledgeable [name removed] is about all aspects of our new home. We always trust [name removed].

5.0
Verified Homeowner
Hardeeville, on Dec 01, 2019

Any of our questions or concerns that we had were addressed and answered immediately. In addition, there was always follow-up to make sure we were taken care of.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jan 18, 2020

Friendliness and integrity of all staff and [name removed]. They always take time to listen. Quality of the the home and community.

5.0
Verified Homeowner
Hardeeville, on Jan 14, 2020

Friendly, prompt and very courteous service of [name removed] who has overseen every issue we have dealt with.

3.8
Verified Homeowner
Hardeeville, on Dec 03, 2019

MasterCare's 2-year follow-up. MC Superintendent [name removed] has been so easy to work with in 2019. He has seen that all reported issues were addressed promptly by skilled repairmen. He answered all our questions regarding warranties. He encouraged us to contact him as needed in 2020.

4.7
Verified Homeowner
Hardeeville, on Nov 30, 2019

Scheduled activities by [name removed].

4.7
Verified Homeowner
Hardeeville, on Nov 22, 2019

Living in a Minto Community is a great experience. There is so much to do and more yet to come. The quality of the homes are very good and working with my Minto [name removed] ([name removed]) has made my transition to a new home a very pleasurable experience.

4.8
Verified Homeowner
Hardeeville, on Nov 16, 2019

The personal service provided by [name removed].

5.0
Verified Homeowner
Hardeeville, on Nov 13, 2019

Rapid response to any of my concerns, with only 1 exception, which I will comment on later

4.4
Verified Homeowner
Hardeeville, on Nov 10, 2019

[name removed] is delivering for the most part what was expected, nothing has been up and above other than our sales rep [name removed] who was outstanding.

3.4
Verified Homeowner