Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jan 18, 2022
It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die
Hardeeville, on Jan 18, 2022
All of my warranty services have been handled promptly
Hardeeville, SC, on Jan 22, 2022
Just had issues with my mortgage…my credit union
Hardeeville, on Jan 15, 2022
We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.
Hardeeville, SC, on Jan 21, 2022
Just loved our salesperson [name removed] who kept us informed and in the loop during the entire contract process and through picking out our A's and B's. Then as the build process began we had some issues with communication with our initial building supervisor [name removed]. [name removed] so patient and understanding when listening to my concerns and didn't hesitate to put us in touch with the right chain of command. Our new building supervisor, [name removed] could not have been better. He was professional and kept us in the loop on everything. I felt very sorry for him having to deal with vendor and material constraints during the process. It was totally out of his control. But he continued to stay on top of everything and delivered us a beautiful house. Even if it was a much longer build process than we were originally told due to the effects Covid had on labor and materials. This was not foreseen nor in anyones control. Toward the end of the process things got a little dicey because our locked in interest rate was set to expire and our closing got moved due to a delay in getting a shower door but in the end it worked out fine. We only missed it by one day. Thanks to Dow Drury stepping in and helping! He was such a professional and nice gentleman. I cannot say enough nice things about him and [name removed]. Overall we were very satisfied and we love our new home and this community!
Hardeeville, on Jan 08, 2022
Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked
Hardeeville, on Jan 17, 2022
I have been in my home since July and still waiting for the original issues to be repaired that were problems before I moved in.
Hardeeville, SC, on Jan 19, 2022
[name removed], Sales and [name removed] (forget last name), Interior Decorator made the purchase very easy and non-threatening. Both were a wealth of information and extraordinarily pleasant in their demeanor.
Hardeeville, on Jan 12, 2022
The warranty customer service rep [name removed] has been excellent in responding, however getting repairs done in a timely fashion is another thing. Several items have taken a very long time to address. I don't feel this is his fault. I feel more like [name removed] is to busy and can't find enough quality workers.
Hardeeville, SC, on Jan 19, 2022
The lack of expected completion dates and meaningful; updates from the builder caused huge problems for me. Finding alternate housing was difficult and expensive. YOU DID NOT PROVIDE UPDATES ON EXPECTED DELIVERY DATE!!! THAT XXXXX ED!!!! YOU NEED TO FIX THAT...I can help here if you need a consultant. But it made the entire experience BAD! POOR JOB!
Hardeeville, on Jan 12, 2022
We've always received answers to our questions, but, have had to wait for some solutions (which is understandable considering supply shortages and high demand for services).
Hardeeville, SC, on Jan 18, 2022
We truly disliked the process of the option A & B selections. These were done way too soon in the build process and we were pushed through it. We really felt pressured and not listened to by the interior designer ([name removed]). We strongly like our building supervisor ([name removed]) who built us a quality home and kept us informed.
Hardeeville, on Jan 04, 2022
Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.
Hardeeville, SC, on Jan 18, 2022
We were originally told our closing would be between June and September, then between August and October. As October neared we still hadn’t been given a closing date. Finally by mid October we were finally told about a garage door shortage. We were staying in an Airbnb, and because we weren’t given enough time, we had to move out of the Airbnb because the owner had tenants coming in in November. We were given our closing date of December 2, by the end of October. Luckily we found a hotel that was pet friendly. The kicker was we found out about the garage door shortage, not from [name removed], but from an appliance salesman not affiliated with [name removed].
Hardeeville, on Jan 04, 2022
Our house was built pretty close to perfect and then [name removed] is standing behind our few minor issues
Hardeeville, SC, on Jan 15, 2022
The purchase process was good (cash buyer). The design center experience was great. Builder updates were sporadic though I expect this was due to the amount of homes under his supervision.
Hardeeville, on Jan 06, 2022
Our building manager promised our punchlist would be completed by our move in date. It has not, he is no longer with [name removed] and now after 7 months these items still remain unworked. We're disappointed by the lack of communication and just want the home we purchased completed in a timely manager.
Hardeeville, SC, on Jan 14, 2022
The only thing that was tough was where to dispose of move in trash. [name removed] should have a move in dumpster, maybe at a secured location, possibly a cardboard recycle dumpster.
Hardeeville, on Dec 23, 2021
[name removed] Margaritaville is a great place to live. Our trouble with [name removed] is the quality of the build. The crews try to make it look as good as they can but underneath you'll find sloppy work. Square / straight walls and good finishings are lacking. I feel our cottage was built by rookie / not yet tradesmen and it shows. We have a few issues that are being addressed by [name removed] after a year that should never have been an issue (could have been done correctly when constructed). Over all we love where we live and love our cottage but this constuction just doesn't compare to the quality of our home back in Michigan. Still, we're happy here.
Hardeeville, on Dec 31, 2021
[name removed] is the best! Always responsive and does exactly what he says he'll do and then follows up to make sure it's done.
Hardeeville, SC, on Jan 11, 2022
Every wall and surface is damaged or sloppily constructed. I feel our construction superintendent lied to us during the process and now that we’ve closed we can’t get anything fixed or replaced.
Hardeeville, on Dec 21, 2021
Quality of house is excellent and has met all expectations. Extremely satisfied. Based on our recommendation additional family members have purchased a home.
Hardeeville, on Dec 28, 2021
Took too long to complete the basic building process.
Hardeeville, SC, on Jan 10, 2022
To many things not fixed in the house after the October walk thru. Nothing was done in over a month. Very disappointed. When I mentioned what it looked like installer did builders response was more of an attack on me for saying what I thought had been done. With the exception of [name removed] this whole experience has been disappointing. I'm at the point of having the front Lanai repoured Instead of the fix I agreed on.
Hardeeville, on Dec 18, 2021
We have been very happy with our [name removed] home, their standards especially after closing. [name removed] with MasterCare recognizes the standards and has been such a pleasure to work with.
Hardeeville, on Dec 27, 2021
Excellent.. they come out after 6 months and fix anything that isn’t right!
Hardeeville, SC, on Jan 05, 2022
Felt we weren't being kept up to date about what was happening with the build....Covid was used too many times as an excuse.
Hardeeville, SC, on Jan 04, 2022
Total lack of communication from our build supervisor [name removed]. What few texts or emails received from him during our build were cryptic at best. The quality of the workmanship from framing to finish coats of drywall mud are unforgivable. Including doors installed on angles, initial lanai slider framing incorrect size (took 4 months to fix after we informed [name removed] of the mistake every week in writing) to lack of grout on all tile in our home, etc. I did like the fact that when contacted [name removed] moved our concerns up to his supervisor. However, discussions and confrontations with [name removed] regarding the lack of workmanship or care of our home became heated. We are very disappointed with the quality of our home as well as the lack of concern your staff has shown us for rectification of our issues. We have had two appointments set up with [name removed] to introduce our Mastercare specialist that have not taken place. The first appoint on Dec 10 we waited for [name removed] to arrive at 1pm, by 1:15 I had to call the office only to find he was out sick for the day and no one informed us. The second scheduled date was canceled the morning of. I have also been unsuccessful in getting access to the HOA portion of the LMHH website. I will not be recommending to any of my family or friends to purchase a [name removed] home.
Hardeeville, on Dec 13, 2021
i had to pay to get a report to show structural and electrical problems that should never have occurred … also several cracks on the lanai since the minimum has to be poured …
Hardeeville, on Dec 20, 2021
It has been challenging getting things fixed. We still have outstanding items to get done and we closed over 6 months ago.
Hardeeville, SC, on Jan 03, 2022
I appreciated the updates we received from our building superintendent. I did not like the fact that some of the vendors did not always want to fix things in my home that needed to be fixed and are still awaiting repairs.
Hardeeville, on Dec 13, 2021
We closed almost one year ago, and we are STILL waiting for work orders from pre-closing to be completed. In good conscience, we could NOT recommend [name removed] to any family or friends.
Hardeeville, on Dec 19, 2021
The general attitude of EVERYONE that has serviced our home has been genuine CAREING. We have enjoyed laughter and fellowship from all. Now a days, the general rule of customer care is customer NO care. [name removed] so with [name removed].
Hardeeville, SC, on Dec 31, 2021
Everything went as planned. I recommended [name removed] to my friends and they both have placed deposits in HH Margaritaville.
Hardeeville, on Dec 10, 2021
[name removed] corporate failed to respond to a certified letter we send…..the broker of record called to say he is the problem solver….we were not wanting to speak with a “buffer”
Hardeeville, on Dec 18, 2021
[name removed] has been wonderful. Customer care is a 10. The low score is for the quality of my home. I feel there was a lot of areas that quality was forsaken for speed.
Hardeeville, SC, on Dec 30, 2021
Our sales agent, [name removed], was extremely professional and personable throughout the process. He helped us find the perfect homesite, stay within our budget on selections and checked in with us through the whole process. We couldn't have been assigned a better builder. [name removed] oversaw the construction of our home as if he was building his own. We had very few items on our punch list as we moved in. He updated us weekly with photos and information as to where we were in the process and what would be happening next. These two gentlemen made the construction of our new home a very positive experience.
Hardeeville, on Dec 10, 2021
Like the number and variety of social events each month. Like the amenities. Very unhappy with the daily music played very loud at the bandshell. We can hear the music each day on our lanai. Have complained multiple times about this but it is still happening.
Hardeeville, on Nov 25, 2021
I like [name removed]’s response to issues….. have been receptive to any problems that popped up and have fixed them in a timely fashion
Hardeeville, on Dec 13, 2021
Both [name removed] and [name removed] have been responsive whenever I had an issue that needed follow up on. All of my initial punchlist items have been taken care of, but there are now a couple of additional items that I showed [name removed] during my 6 month walkthrough last week. The painting contractor has already contacted me to set up the appointment to get that taken care of. I'm sure the other items will get resolved as well.
Hardeeville, SC, on Dec 29, 2021
My opinion is I think the builders are overwhelmed with too many builds at the same time and should have an assistant to help with communications . Many items on the punch list but I know they will all be taken care of
Hardeeville, on Nov 25, 2021
We have and had a very good experience with [name removed]'s building process and [name removed]'s after the close/servicing process. Both [name removed](Sales), [name removed](Construction Superintendent) and [name removed] (After the build) were outstanding.
Hardeeville, on Dec 12, 2021
I have had several homes built for our family over my lifetime & Never have I had such Quality service. Our Senior MasterCare Construction Superintendent ([name removed]) was attentive to all our needs & concerns. We feel blessed that we had & still have such an amazing person taking care of us & hope you realize the top quality you have with him. Thank you more than we could ever express. [name removed] & [name removed]
Hardeeville, SC, on Dec 17, 2021
[name removed] and [name removed] were extraordinarily helpfull and informative throughout the process
Hardeeville, on Dec 12, 2021
[name removed] how do you been easy to reach, and taken care of all our concerns.
Hardeeville, SC, on Dec 13, 2021
Delays , upgrade do a hot water heater and it was not working because it wasn’t hooked up properly. Hot water heater was moved next to my front door when the plans I signed a legal document it was relocated.
Hardeeville, on Nov 13, 2021
Our building supervisor [name removed] was great!!!!
Hardeeville, on Dec 12, 2021
Comfortable knowing we can call if anything is needed. Wish we could have it entire time!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Jan 22, 2022
Just had issues with my mortgage…my credit union
Hardeeville, SC, on Jan 21, 2022
Just loved our salesperson [name removed] who kept us informed and in the loop during the entire contract process and through picking out our A's and B's. Then as the build process began we had some issues with communication with our initial building supervisor [name removed]. [name removed] so patient and understanding when listening to my concerns and didn't hesitate to put us in touch with the right chain of command. Our new building supervisor, [name removed] could not have been better. He was professional and kept us in the loop on everything. I felt very sorry for him having to deal with vendor and material constraints during the process. It was totally out of his control. But he continued to stay on top of everything and delivered us a beautiful house. Even if it was a much longer build process than we were originally told due to the effects Covid had on labor and materials. This was not foreseen nor in anyones control. Toward the end of the process things got a little dicey because our locked in interest rate was set to expire and our closing got moved due to a delay in getting a shower door but in the end it worked out fine. We only missed it by one day. Thanks to Dow Drury stepping in and helping! He was such a professional and nice gentleman. I cannot say enough nice things about him and [name removed]. Overall we were very satisfied and we love our new home and this community!
Hardeeville, SC, on Jan 19, 2022
[name removed], Sales and [name removed] (forget last name), Interior Decorator made the purchase very easy and non-threatening. Both were a wealth of information and extraordinarily pleasant in their demeanor.
Hardeeville, SC, on Jan 19, 2022
The lack of expected completion dates and meaningful; updates from the builder caused huge problems for me. Finding alternate housing was difficult and expensive. YOU DID NOT PROVIDE UPDATES ON EXPECTED DELIVERY DATE!!! THAT XXXXX ED!!!! YOU NEED TO FIX THAT...I can help here if you need a consultant. But it made the entire experience BAD! POOR JOB!
Hardeeville, SC, on Jan 18, 2022
We truly disliked the process of the option A & B selections. These were done way too soon in the build process and we were pushed through it. We really felt pressured and not listened to by the interior designer ([name removed]). We strongly like our building supervisor ([name removed]) who built us a quality home and kept us informed.
Hardeeville, SC, on Jan 18, 2022
We were originally told our closing would be between June and September, then between August and October. As October neared we still hadn’t been given a closing date. Finally by mid October we were finally told about a garage door shortage. We were staying in an Airbnb, and because we weren’t given enough time, we had to move out of the Airbnb because the owner had tenants coming in in November. We were given our closing date of December 2, by the end of October. Luckily we found a hotel that was pet friendly. The kicker was we found out about the garage door shortage, not from [name removed], but from an appliance salesman not affiliated with [name removed].
Hardeeville, SC, on Jan 15, 2022
The purchase process was good (cash buyer). The design center experience was great. Builder updates were sporadic though I expect this was due to the amount of homes under his supervision.
Hardeeville, SC, on Jan 14, 2022
The only thing that was tough was where to dispose of move in trash. [name removed] should have a move in dumpster, maybe at a secured location, possibly a cardboard recycle dumpster.
Hardeeville, SC, on Jan 11, 2022
Every wall and surface is damaged or sloppily constructed. I feel our construction superintendent lied to us during the process and now that we’ve closed we can’t get anything fixed or replaced.
Hardeeville, SC, on Jan 10, 2022
To many things not fixed in the house after the October walk thru. Nothing was done in over a month. Very disappointed. When I mentioned what it looked like installer did builders response was more of an attack on me for saying what I thought had been done. With the exception of [name removed] this whole experience has been disappointing. I'm at the point of having the front Lanai repoured Instead of the fix I agreed on.
Hardeeville, SC, on Jan 05, 2022
Felt we weren't being kept up to date about what was happening with the build....Covid was used too many times as an excuse.
Hardeeville, SC, on Jan 04, 2022
Total lack of communication from our build supervisor [name removed]. What few texts or emails received from him during our build were cryptic at best. The quality of the workmanship from framing to finish coats of drywall mud are unforgivable. Including doors installed on angles, initial lanai slider framing incorrect size (took 4 months to fix after we informed [name removed] of the mistake every week in writing) to lack of grout on all tile in our home, etc. I did like the fact that when contacted [name removed] moved our concerns up to his supervisor. However, discussions and confrontations with [name removed] regarding the lack of workmanship or care of our home became heated. We are very disappointed with the quality of our home as well as the lack of concern your staff has shown us for rectification of our issues. We have had two appointments set up with [name removed] to introduce our Mastercare specialist that have not taken place. The first appoint on Dec 10 we waited for [name removed] to arrive at 1pm, by 1:15 I had to call the office only to find he was out sick for the day and no one informed us. The second scheduled date was canceled the morning of. I have also been unsuccessful in getting access to the HOA portion of the LMHH website. I will not be recommending to any of my family or friends to purchase a [name removed] home.
Hardeeville, SC, on Jan 03, 2022
I appreciated the updates we received from our building superintendent. I did not like the fact that some of the vendors did not always want to fix things in my home that needed to be fixed and are still awaiting repairs.
Hardeeville, SC, on Dec 31, 2021
Everything went as planned. I recommended [name removed] to my friends and they both have placed deposits in HH Margaritaville.
Hardeeville, SC, on Dec 30, 2021
Our sales agent, [name removed], was extremely professional and personable throughout the process. He helped us find the perfect homesite, stay within our budget on selections and checked in with us through the whole process. We couldn't have been assigned a better builder. [name removed] oversaw the construction of our home as if he was building his own. We had very few items on our punch list as we moved in. He updated us weekly with photos and information as to where we were in the process and what would be happening next. These two gentlemen made the construction of our new home a very positive experience.
Hardeeville, SC, on Dec 29, 2021
My opinion is I think the builders are overwhelmed with too many builds at the same time and should have an assistant to help with communications . Many items on the punch list but I know they will all be taken care of
Hardeeville, SC, on Dec 17, 2021
[name removed] and [name removed] were extraordinarily helpfull and informative throughout the process
Hardeeville, SC, on Dec 13, 2021
Delays , upgrade do a hot water heater and it was not working because it wasn’t hooked up properly. Hot water heater was moved next to my front door when the plans I signed a legal document it was relocated.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jan 18, 2022
All of my warranty services have been handled promptly
Hardeeville, on Jan 17, 2022
I have been in my home since July and still waiting for the original issues to be repaired that were problems before I moved in.
Hardeeville, on Jan 12, 2022
The warranty customer service rep [name removed] has been excellent in responding, however getting repairs done in a timely fashion is another thing. Several items have taken a very long time to address. I don't feel this is his fault. I feel more like [name removed] is to busy and can't find enough quality workers.
Hardeeville, on Jan 12, 2022
We've always received answers to our questions, but, have had to wait for some solutions (which is understandable considering supply shortages and high demand for services).
Hardeeville, on Jan 06, 2022
Our building manager promised our punchlist would be completed by our move in date. It has not, he is no longer with [name removed] and now after 7 months these items still remain unworked. We're disappointed by the lack of communication and just want the home we purchased completed in a timely manager.
Hardeeville, on Dec 31, 2021
[name removed] is the best! Always responsive and does exactly what he says he'll do and then follows up to make sure it's done.
Hardeeville, on Dec 28, 2021
Took too long to complete the basic building process.
Hardeeville, on Dec 27, 2021
Excellent.. they come out after 6 months and fix anything that isn’t right!
Hardeeville, on Dec 20, 2021
It has been challenging getting things fixed. We still have outstanding items to get done and we closed over 6 months ago.
Hardeeville, on Dec 19, 2021
The general attitude of EVERYONE that has serviced our home has been genuine CAREING. We have enjoyed laughter and fellowship from all. Now a days, the general rule of customer care is customer NO care. [name removed] so with [name removed].
Hardeeville, on Dec 18, 2021
[name removed] has been wonderful. Customer care is a 10. The low score is for the quality of my home. I feel there was a lot of areas that quality was forsaken for speed.
Hardeeville, on Dec 13, 2021
Both [name removed] and [name removed] have been responsive whenever I had an issue that needed follow up on. All of my initial punchlist items have been taken care of, but there are now a couple of additional items that I showed [name removed] during my 6 month walkthrough last week. The painting contractor has already contacted me to set up the appointment to get that taken care of. I'm sure the other items will get resolved as well.
Hardeeville, on Dec 12, 2021
I have had several homes built for our family over my lifetime & Never have I had such Quality service. Our Senior MasterCare Construction Superintendent ([name removed]) was attentive to all our needs & concerns. We feel blessed that we had & still have such an amazing person taking care of us & hope you realize the top quality you have with him. Thank you more than we could ever express. [name removed] & [name removed]
Hardeeville, on Dec 12, 2021
[name removed] how do you been easy to reach, and taken care of all our concerns.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Jan 18, 2022
It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die
Hardeeville, on Jan 15, 2022
We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.
Hardeeville, on Jan 08, 2022
Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked
Hardeeville, on Jan 04, 2022
Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.
Hardeeville, on Jan 04, 2022
Our house was built pretty close to perfect and then [name removed] is standing behind our few minor issues
Hardeeville, on Dec 23, 2021
[name removed] Margaritaville is a great place to live. Our trouble with [name removed] is the quality of the build. The crews try to make it look as good as they can but underneath you'll find sloppy work. Square / straight walls and good finishings are lacking. I feel our cottage was built by rookie / not yet tradesmen and it shows. We have a few issues that are being addressed by [name removed] after a year that should never have been an issue (could have been done correctly when constructed). Over all we love where we live and love our cottage but this constuction just doesn't compare to the quality of our home back in Michigan. Still, we're happy here.
Hardeeville, on Dec 21, 2021
Quality of house is excellent and has met all expectations. Extremely satisfied. Based on our recommendation additional family members have purchased a home.
Hardeeville, on Dec 18, 2021
We have been very happy with our [name removed] home, their standards especially after closing. [name removed] with MasterCare recognizes the standards and has been such a pleasure to work with.
Hardeeville, on Dec 13, 2021
i had to pay to get a report to show structural and electrical problems that should never have occurred … also several cracks on the lanai since the minimum has to be poured …
Hardeeville, on Dec 13, 2021
We closed almost one year ago, and we are STILL waiting for work orders from pre-closing to be completed. In good conscience, we could NOT recommend [name removed] to any family or friends.
Hardeeville, on Dec 10, 2021
[name removed] corporate failed to respond to a certified letter we send…..the broker of record called to say he is the problem solver….we were not wanting to speak with a “buffer”
Hardeeville, on Dec 10, 2021
Like the number and variety of social events each month. Like the amenities. Very unhappy with the daily music played very loud at the bandshell. We can hear the music each day on our lanai. Have complained multiple times about this but it is still happening.
Hardeeville, on Nov 25, 2021
I like [name removed]’s response to issues….. have been receptive to any problems that popped up and have fixed them in a timely fashion
Hardeeville, on Nov 25, 2021
We have and had a very good experience with [name removed]'s building process and [name removed]'s after the close/servicing process. Both [name removed](Sales), [name removed](Construction Superintendent) and [name removed] (After the build) were outstanding.