Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

667 Homeowner Reviews Completed Aug 2019 - Feb 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.8

Lender Experience

4.4

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 23, 2021

Nice and courteous people.

4.5
Verified Homeowner
Hardeeville, on Feb 20, 2021

Overall it's great, there were several issues that are ongoing but are being worked on, it just the number of times we have had repairmen to the house.

5.0
Verified Homeowner
Hardeeville, on Feb 16, 2021

Our Mastercare representative has been very helpful in getting issues resolved in a timely manner. He has been very thorough during all inspections as well as scheduling the sub-contractors and providing updates when needed.

5.0
Verified Homeowner
Hardeeville, on Feb 10, 2021

[name removed]’s follow up on New Owner inspections and items to repair have been very good. Our contact [name removed] @ LMHH has been very easy to work with and extremely thorough. All good thus far!

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2021

[name removed] representatives stay true to their word both spoken and written. We feel strongly that [name removed] takes pride in their products and listens to the consumer and it shows in their end product. We feel very fortunate to be part of this incredible community, outstanding home and a company that has integrity and honestly.

4.7
Verified Homeowner
Hardeeville, on Feb 05, 2021

MY EXPERIENCE WAS GREAT

5.0
Verified Homeowner
Hardeeville, on Feb 02, 2021

While ultimately [name removed] ensures all issues noted by the customer during the initial year of occupancy are resolved to their satisfaction, it would be optimal if a higher level of diligence was exercised at time of home completion and closing. It is often difficult to identify all construction defects during a somewhat rushed pre-close walk-thru the result being a protracted period of time with contractors having to perform rework after moving in to the new home. All that said, I want to recognize [name removed] for his extremely high level of professionalism. [name removed] has followed through on all his commitments, is always easy to contact, and quite simply has been a pleasure to work with over this period. Any homeowner to whom [name removed] is assigned as their Superintendent is in very good hands!

4.7
Verified Homeowner
Hardeeville, on Jan 29, 2021

We really like the support we got from the sales staff ([name removed]), builder ([name removed]), and new owner support ([name removed]). Did not like the flies at the Bar & Chill (hope that is worked out by this summer)

5.0
Verified Homeowner
Hardeeville, on Jan 23, 2021

many many issues. follow up is terrible. rarely did anyone check to see if repair was done. Onus is on homeowner to hound for repair dates and follow up on items not repaired correctly

2.0
Verified Homeowner
Hardeeville, on Jan 17, 2021

Delighted with All

5.0
Verified Homeowner
Hardeeville, on Jan 12, 2021

I have been very lucky with having very little issues with our house itself. The only problem we have is the landscaping, our plants have been replaced three times now and they are dead again.

4.8
Verified Homeowner
Hardeeville, on Jan 10, 2021

It is my opinion that the time lines imposed on the contractors causes them to cut corners and not do quality work the first time.

4.9
Verified Homeowner
Hardeeville, on Jan 08, 2021

Overall a very good experience and we love our home and love living here.

5.0
Verified Homeowner
Hardeeville, on Jan 07, 2021

Minor repairs but handled quickly by warranty service

4.7
Verified Homeowner
Hardeeville, on Dec 19, 2020

Everything we were told seems to be accurate. No major issues. Whenever we reached out to [name removed] his response time was great.

4.9
Verified Homeowner
Hardeeville, on Dec 04, 2020

[name removed] following their own HOA policies and putting residents at risk for a profit.

4.3
Verified Homeowner
Hardeeville, on Dec 02, 2020

[name removed] is a top notch company that cares about its product and its customers. I do regret that there is not a contractors’ entrance. My concern is that the amenities, specifically the pools and fitness facilities, will not be able to accommodate 3131 homes.

4.8
Verified Homeowner
Hardeeville, on Dec 02, 2020

[name removed] has not questioned taking care of the numerous issues that we have had- mostly expected small things, but also a couple larger issues caused by subcontractors. [name removed] has made it clear that they want us to be happy with our home.

4.6
Verified Homeowner
Hardeeville, on Nov 24, 2020

Timely, clear & concise communications combined with responsiveness whenever I have reached out to [name removed] and now [name removed]. [name removed]

5.0
Verified Homeowner
Hardeeville, on Nov 21, 2020

I don't feel like I use the amenities- due to the Covid-19 pandemic. The folks are not being strict about the masks and social distancing.

4.7
Verified Homeowner
Hardeeville, on Sep 13, 2020

they have all been nice and helpful

4.5
Verified Homeowner
Hardeeville, on Sep 10, 2020

Overall, the customer care has been good, and the service provided by the contractors has been good. However, with us transitioning between NJ and [name removed] Margaritaville [name removed] [name removed], it has been stressful In getting the Move In items taken care of. There have been numerous contractor delays and unfinished work, which has been a pain. No complaints with our rep [name removed], who has tried to be accommodating with everything, but being that we’re not at our home on full time basis as yet, we’re getting some pressure and now being contacted regarding the 6-month follow up, when we haven’t yet completed the Move In punch list items. Otherwise, we’re very happy with the construction of the home and the materials used.

4.0
Verified Homeowner
Hardeeville, on Sep 09, 2020

I am pleased that items of concern have and are being addressed.

5.0
Verified Homeowner
Hardeeville, on Sep 05, 2020

Just takes too long to rectify issues.

5.0
Verified Homeowner
Hardeeville, on Sep 04, 2020

I've liked that the few issues I have reported are resolved in a timely manner, and always to my satisfaction. I can trust that remaining issues will be similarly handled.

5.0
Verified Homeowner
Hardeeville, on Aug 28, 2020

Despite Covid everything is getting fixed but very unhappy with greenery services

4.9
Verified Homeowner
Hardeeville, on Aug 22, 2020

Very responsive and professional

5.0
Verified Homeowner
Hardeeville, on Aug 22, 2020

Used the warranty at the beginning of move in and had not had to use it since. At the time everything was handled quickly and resolved.

4.9
Verified Homeowner
Hardeeville, on Aug 14, 2020

The warranty service/customer care has been satisfactory to the extent that all issues I have brought to their attention have generally been promptly acted upon and resolved. In particular, my Master Care Superintendent, [name removed], has been exceptional to work with and he has gone out of his way to ensure my issues have been mitigated in a professional and timely manner despite what I am certain have been very challenging circumstances with the various sub-contractors.

4.1
Verified Homeowner
Hardeeville, on Aug 06, 2020

[name removed] was incredibly Professional and helpful. It was an extremely enjoyable experience. Thankyou

5.0
Verified Homeowner
Hardeeville, on Aug 01, 2020

It appears that a lot of the initial work done in the home was done quickly and not to a standard of a home with the price tag I purchased it for, our home was not even cleaned prior to closing still having grit/paint/plaster and tape glue on the flooring. I would have preferred attention to detail while the job is being done rather than have to have companies come back and repair/rebuild/replace materials that should have been identified and completed properly and to the standard I was expecting. That said, what a BLESSING it is for [name removed] to have [name removed] here in Margaritaville as our MasterCare Superintendent! He has worked hard to get these projects completed and goes out of his way to check on us and the projects. [name removed]'s professionalism, caring personality and attention to detail as well as customer satisfaction should be the [name removed] and Margaritaville standard for all operations. I know with deadlines and personalities things get missed and misinterpreted, [name removed] always communicates all aspects of the work order completely and works hard to keep open communication going before, during and after a work order. Personally stopping by several times to update us and check on the progress. [name removed] receives a 10 out of 10 on all levels.

5.0
Verified Homeowner
Hardeeville, on Jul 25, 2020

I like that they follow through on all issues quickly and efficientyly.

5.0
Verified Homeowner
Hardeeville, on Jul 23, 2020

The follow up and great service from [name removed]

5.0
Verified Homeowner
Hardeeville, on Jul 20, 2020

[name removed] and [name removed] are very responsive to my concerns. So far, everything is good.

5.0
Verified Homeowner
Hardeeville, on Jul 09, 2020

I’m just in the process now after 6 months since closing -

2.2
Verified Homeowner
Hardeeville, on Jul 04, 2020

Great so far

4.0
Verified Homeowner
Hardeeville, on Jun 30, 2020

The responsiveness and follow up from both [name removed] and [name removed] has been outstanding. Highly recommend to all my friends and family that they considering a [name removed] community in their future.

4.7
Verified Homeowner
Hardeeville, on Jun 27, 2020

Warranty items have been taken care of in a timely manner

5.0
Verified Homeowner
Hardeeville, on Jun 21, 2020

I like that there are three time periods during the first year to review the condition of the home.

5.0
Verified Homeowner
Hardeeville, on Jun 07, 2020

Mastercare rep.

4.2
Verified Homeowner
Hardeeville, SC, on Apr 02, 2019

Have not moved in yet. [removed] the person setting up contractors to repair items is by far the most caring and follow-up person you could want. I feel like he is a friend of mine. He should be a trainer for your company.

4.7
Verified Homeowner
Hardeeville, SC, on Mar 21, 2019

The personnel and their genuine support throughout the entire process; especially [removed]. We felt like we were the only people building a house!

5.0
Verified Homeowner
Hardeeville, SC, on Mar 20, 2019

That most people we worked with said "Do not hesitate to reach out to me with any concerns...."

4.9
Verified Homeowner
Hardeeville, SC, on Mar 05, 2019

We did not enjoy the process involved with the preferred lender. We did however consider the level of service received from sales and the builder outstanding.

4.5
Verified Homeowner
Hardeeville, SC, on Mar 05, 2019

The weekly updates from [removed] with pictures were fantastic! As I don't live in the area, it was a great way to see progress!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 27, 2019

Friendly, good communication with all team members. I could tell they met weekly and were all on board with our home and personal life thought out the process. They truly wanted this to be a pleasurable experience.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 26, 2019

The size and amenities provided.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 14, 2019

Everyone involve were very helpful. They were always easy to contact and help with anything

5.0
Verified Homeowner
Hardeeville, SC, on Feb 03, 2019

The happy Minto people! We are from NJ. We moved to [removed] City [removed] [removed] 3 years ago. I was a realtor and mortgage loan officer in NJ for 38 years. Building this hole with Minto was not my first rodeo but it was the best! Building a home is always a challenge. It’s not that there were no issues, with new construction there always are. Every issue brought up was addressed IMMEDIATELY. They worked along with us. Never against us or tried to downgrade our concerns, as our experience with other builder has been. [removed] was wonderful. Always accommodating which could not have been easy for him since we were living 3 miles down the road through the entire process. I have 2 girlfriends who are realtors in NJ that are definitely buying here. They know me and were extremely impressed by my praise because I can be a real pain! Long story short, my husband, who is a pharmacist, said “this is his all time favorite house”. Which says a lot because we have owned first and second homes over 40 yr

5.0
Verified Homeowner
Hardeeville, SC, on Jan 31, 2019

[removed] was always helpful making necessary corrections.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 29, 2019

Our best experience was working with [removed]. He was readily available to us throughout the building process. He answered all our questions or replied to us in a timely matter.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 28, 2019

I was from out-of-state and not able to be here for the building progress. My builder kept me informed every week of the building process with either a phone call and/or text and pictures. My realtor also helped be my eyes in my absence.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 27, 2019

Everything went smoothly. [removed] was my first contact, and he was available to me from start to finish. [removed] guided me through the designing process. [removed], my contractor, kept me informed throughout the whole process with pictures,conversations, and answers to any questions and concerns I may have.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 23, 2019

Building Supervisor [removed] explained the process to us and kept us updated weekly. He met with us on several occasions to witness the progress.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 23, 2019

kept me informed of home construction. was responsive to my questions on my home. good working relationship.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 15, 2019

Everyone was very helpful & upbeat

4.9
Verified Homeowner
Hardeeville, SC, on Jan 14, 2019

[removed] our salesperson, he was on top of any questions we had, if he did not know he would go find out, then if there was not a answer right away he would follow up for us.

4.7
Verified Homeowner
Hardeeville, SC, on Jan 14, 2019

The sales professional, [removed] and the builder, [removed].

4.9
Verified Homeowner
Hardeeville, SC, on Dec 19, 2018

Our builder superintendent ([removed]) was responsive to our many questions...and has performed above and beyond our expectations!

5.0
Verified Homeowner
Hardeeville, SC, on Dec 16, 2018

We were initially told,by the salesperson our home would be ready to close on Oct 22, 2018. After meeting with [removed], he stated his paperwork showed the window to finish was Nov 22 to Dec 22, 2018. We had already sold our home and put our belongings in storage in the middle of Sep. He stated he would do his best to have it ready before that. After the week of no work due to the hurricane evacuation we thought there was little chance we would be able to move-in in Nov. [removed] was able to have our home ready for closing on Nov 13, 2018. Great job, [removed]!

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Apr 02, 2019

Have not moved in yet. [removed] the person setting up contractors to repair items is by far the most caring and follow-up person you could want. I feel like he is a friend of mine. He should be a trainer for your company.

4.7
Verified Homeowner
Hardeeville, SC, on Mar 21, 2019

The personnel and their genuine support throughout the entire process; especially [removed]. We felt like we were the only people building a house!

5.0
Verified Homeowner
Hardeeville, SC, on Mar 20, 2019

That most people we worked with said "Do not hesitate to reach out to me with any concerns...."

4.9
Verified Homeowner
Hardeeville, SC, on Mar 05, 2019

We did not enjoy the process involved with the preferred lender. We did however consider the level of service received from sales and the builder outstanding.

4.5
Verified Homeowner
Hardeeville, SC, on Mar 05, 2019

The weekly updates from [removed] with pictures were fantastic! As I don't live in the area, it was a great way to see progress!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 27, 2019

Friendly, good communication with all team members. I could tell they met weekly and were all on board with our home and personal life thought out the process. They truly wanted this to be a pleasurable experience.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 26, 2019

The size and amenities provided.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 14, 2019

Everyone involve were very helpful. They were always easy to contact and help with anything

5.0
Verified Homeowner
Hardeeville, SC, on Feb 03, 2019

The happy Minto people! We are from NJ. We moved to [removed] City [removed] [removed] 3 years ago. I was a realtor and mortgage loan officer in NJ for 38 years. Building this hole with Minto was not my first rodeo but it was the best! Building a home is always a challenge. It’s not that there were no issues, with new construction there always are. Every issue brought up was addressed IMMEDIATELY. They worked along with us. Never against us or tried to downgrade our concerns, as our experience with other builder has been. [removed] was wonderful. Always accommodating which could not have been easy for him since we were living 3 miles down the road through the entire process. I have 2 girlfriends who are realtors in NJ that are definitely buying here. They know me and were extremely impressed by my praise because I can be a real pain! Long story short, my husband, who is a pharmacist, said “this is his all time favorite house”. Which says a lot because we have owned first and second homes over 40 yr

5.0
Verified Homeowner
Hardeeville, SC, on Jan 31, 2019

[removed] was always helpful making necessary corrections.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 29, 2019

Our best experience was working with [removed]. He was readily available to us throughout the building process. He answered all our questions or replied to us in a timely matter.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 28, 2019

I was from out-of-state and not able to be here for the building progress. My builder kept me informed every week of the building process with either a phone call and/or text and pictures. My realtor also helped be my eyes in my absence.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 27, 2019

Everything went smoothly. [removed] was my first contact, and he was available to me from start to finish. [removed] guided me through the designing process. [removed], my contractor, kept me informed throughout the whole process with pictures,conversations, and answers to any questions and concerns I may have.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 23, 2019

Building Supervisor [removed] explained the process to us and kept us updated weekly. He met with us on several occasions to witness the progress.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 23, 2019

kept me informed of home construction. was responsive to my questions on my home. good working relationship.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 15, 2019

Everyone was very helpful & upbeat

4.9
Verified Homeowner
Hardeeville, SC, on Jan 14, 2019

[removed] our salesperson, he was on top of any questions we had, if he did not know he would go find out, then if there was not a answer right away he would follow up for us.

4.7
Verified Homeowner
Hardeeville, SC, on Jan 14, 2019

The sales professional, [removed] and the builder, [removed].

4.9
Verified Homeowner
Hardeeville, SC, on Dec 19, 2018

Our builder superintendent ([removed]) was responsive to our many questions...and has performed above and beyond our expectations!

5.0
Verified Homeowner
Hardeeville, SC, on Dec 16, 2018

We were initially told,by the salesperson our home would be ready to close on Oct 22, 2018. After meeting with [removed], he stated his paperwork showed the window to finish was Nov 22 to Dec 22, 2018. We had already sold our home and put our belongings in storage in the middle of Sep. He stated he would do his best to have it ready before that. After the week of no work due to the hurricane evacuation we thought there was little chance we would be able to move-in in Nov. [removed] was able to have our home ready for closing on Nov 13, 2018. Great job, [removed]!

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Sep 13, 2020

they have all been nice and helpful

4.5
Verified Homeowner
Hardeeville, on Sep 10, 2020

Overall, the customer care has been good, and the service provided by the contractors has been good. However, with us transitioning between NJ and [name removed] Margaritaville [name removed] [name removed], it has been stressful In getting the Move In items taken care of. There have been numerous contractor delays and unfinished work, which has been a pain. No complaints with our rep [name removed], who has tried to be accommodating with everything, but being that we’re not at our home on full time basis as yet, we’re getting some pressure and now being contacted regarding the 6-month follow up, when we haven’t yet completed the Move In punch list items. Otherwise, we’re very happy with the construction of the home and the materials used.

4.0
Verified Homeowner
Hardeeville, on Sep 09, 2020

I am pleased that items of concern have and are being addressed.

5.0
Verified Homeowner
Hardeeville, on Sep 05, 2020

Just takes too long to rectify issues.

5.0
Verified Homeowner
Hardeeville, on Sep 04, 2020

I've liked that the few issues I have reported are resolved in a timely manner, and always to my satisfaction. I can trust that remaining issues will be similarly handled.

5.0
Verified Homeowner
Hardeeville, on Aug 28, 2020

Despite Covid everything is getting fixed but very unhappy with greenery services

4.9
Verified Homeowner
Hardeeville, on Aug 22, 2020

Very responsive and professional

5.0
Verified Homeowner
Hardeeville, on Aug 22, 2020

Used the warranty at the beginning of move in and had not had to use it since. At the time everything was handled quickly and resolved.

4.9
Verified Homeowner
Hardeeville, on Aug 14, 2020

The warranty service/customer care has been satisfactory to the extent that all issues I have brought to their attention have generally been promptly acted upon and resolved. In particular, my Master Care Superintendent, [name removed], has been exceptional to work with and he has gone out of his way to ensure my issues have been mitigated in a professional and timely manner despite what I am certain have been very challenging circumstances with the various sub-contractors.

4.1
Verified Homeowner
Hardeeville, on Aug 06, 2020

[name removed] was incredibly Professional and helpful. It was an extremely enjoyable experience. Thankyou

5.0
Verified Homeowner
Hardeeville, on Aug 01, 2020

It appears that a lot of the initial work done in the home was done quickly and not to a standard of a home with the price tag I purchased it for, our home was not even cleaned prior to closing still having grit/paint/plaster and tape glue on the flooring. I would have preferred attention to detail while the job is being done rather than have to have companies come back and repair/rebuild/replace materials that should have been identified and completed properly and to the standard I was expecting. That said, what a BLESSING it is for [name removed] to have [name removed] here in Margaritaville as our MasterCare Superintendent! He has worked hard to get these projects completed and goes out of his way to check on us and the projects. [name removed]'s professionalism, caring personality and attention to detail as well as customer satisfaction should be the [name removed] and Margaritaville standard for all operations. I know with deadlines and personalities things get missed and misinterpreted, [name removed] always communicates all aspects of the work order completely and works hard to keep open communication going before, during and after a work order. Personally stopping by several times to update us and check on the progress. [name removed] receives a 10 out of 10 on all levels.

5.0
Verified Homeowner
Hardeeville, on Jul 25, 2020

I like that they follow through on all issues quickly and efficientyly.

5.0
Verified Homeowner
Hardeeville, on Jul 23, 2020

The follow up and great service from [name removed]

5.0
Verified Homeowner
Hardeeville, on Jul 20, 2020

[name removed] and [name removed] are very responsive to my concerns. So far, everything is good.

5.0
Verified Homeowner
Hardeeville, on Jul 09, 2020

I’m just in the process now after 6 months since closing -

2.2
Verified Homeowner
Hardeeville, on Jul 04, 2020

Great so far

4.0
Verified Homeowner
Hardeeville, on Jun 30, 2020

The responsiveness and follow up from both [name removed] and [name removed] has been outstanding. Highly recommend to all my friends and family that they considering a [name removed] community in their future.

4.7
Verified Homeowner
Hardeeville, on Jun 27, 2020

Warranty items have been taken care of in a timely manner

5.0
Verified Homeowner
Hardeeville, on Jun 21, 2020

I like that there are three time periods during the first year to review the condition of the home.

5.0
Verified Homeowner
Hardeeville, on Jun 07, 2020

Mastercare rep.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 23, 2021

Nice and courteous people.

4.5
Verified Homeowner
Hardeeville, on Feb 20, 2021

Overall it's great, there were several issues that are ongoing but are being worked on, it just the number of times we have had repairmen to the house.

5.0
Verified Homeowner
Hardeeville, on Feb 16, 2021

Our Mastercare representative has been very helpful in getting issues resolved in a timely manner. He has been very thorough during all inspections as well as scheduling the sub-contractors and providing updates when needed.

5.0
Verified Homeowner
Hardeeville, on Feb 10, 2021

[name removed]’s follow up on New Owner inspections and items to repair have been very good. Our contact [name removed] @ LMHH has been very easy to work with and extremely thorough. All good thus far!

5.0
Verified Homeowner
Hardeeville, on Feb 07, 2021

[name removed] representatives stay true to their word both spoken and written. We feel strongly that [name removed] takes pride in their products and listens to the consumer and it shows in their end product. We feel very fortunate to be part of this incredible community, outstanding home and a company that has integrity and honestly.

4.7
Verified Homeowner
Hardeeville, on Feb 05, 2021

MY EXPERIENCE WAS GREAT

5.0
Verified Homeowner
Hardeeville, on Feb 02, 2021

While ultimately [name removed] ensures all issues noted by the customer during the initial year of occupancy are resolved to their satisfaction, it would be optimal if a higher level of diligence was exercised at time of home completion and closing. It is often difficult to identify all construction defects during a somewhat rushed pre-close walk-thru the result being a protracted period of time with contractors having to perform rework after moving in to the new home. All that said, I want to recognize [name removed] for his extremely high level of professionalism. [name removed] has followed through on all his commitments, is always easy to contact, and quite simply has been a pleasure to work with over this period. Any homeowner to whom [name removed] is assigned as their Superintendent is in very good hands!

4.7
Verified Homeowner
Hardeeville, on Jan 29, 2021

We really like the support we got from the sales staff ([name removed]), builder ([name removed]), and new owner support ([name removed]). Did not like the flies at the Bar & Chill (hope that is worked out by this summer)

5.0
Verified Homeowner
Hardeeville, on Jan 23, 2021

many many issues. follow up is terrible. rarely did anyone check to see if repair was done. Onus is on homeowner to hound for repair dates and follow up on items not repaired correctly

2.0
Verified Homeowner
Hardeeville, on Jan 17, 2021

Delighted with All

5.0
Verified Homeowner
Hardeeville, on Jan 12, 2021

I have been very lucky with having very little issues with our house itself. The only problem we have is the landscaping, our plants have been replaced three times now and they are dead again.

4.8
Verified Homeowner
Hardeeville, on Jan 10, 2021

It is my opinion that the time lines imposed on the contractors causes them to cut corners and not do quality work the first time.

4.9
Verified Homeowner
Hardeeville, on Jan 08, 2021

Overall a very good experience and we love our home and love living here.

5.0
Verified Homeowner
Hardeeville, on Jan 07, 2021

Minor repairs but handled quickly by warranty service

4.7
Verified Homeowner
Hardeeville, on Dec 19, 2020

Everything we were told seems to be accurate. No major issues. Whenever we reached out to [name removed] his response time was great.

4.9
Verified Homeowner
Hardeeville, on Dec 04, 2020

[name removed] following their own HOA policies and putting residents at risk for a profit.

4.3
Verified Homeowner
Hardeeville, on Dec 02, 2020

[name removed] is a top notch company that cares about its product and its customers. I do regret that there is not a contractors’ entrance. My concern is that the amenities, specifically the pools and fitness facilities, will not be able to accommodate 3131 homes.

4.8
Verified Homeowner
Hardeeville, on Dec 02, 2020

[name removed] has not questioned taking care of the numerous issues that we have had- mostly expected small things, but also a couple larger issues caused by subcontractors. [name removed] has made it clear that they want us to be happy with our home.

4.6
Verified Homeowner
Hardeeville, on Nov 24, 2020

Timely, clear & concise communications combined with responsiveness whenever I have reached out to [name removed] and now [name removed]. [name removed]

5.0
Verified Homeowner
Hardeeville, on Nov 21, 2020

I don't feel like I use the amenities- due to the Covid-19 pandemic. The folks are not being strict about the masks and social distancing.

4.7
Verified Homeowner