Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

1,037 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Lender Experience

4.5

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jan 18, 2022

It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die

3.7
Verified Homeowner
Hardeeville, SC, on Sep 26, 2022

This is the second home I purchased at LMHH. Had this been the first, I would have not have purchased the second. The construction superintendent [name removed] became less responsive as the build progressed, often completely ignoring text messages. He refused to meet us to walk through the home as it was being built - he always had an excuse. When we arranged to have our sales rep ([name removed] employee) meet us to walk the build he interfered and got that canceled. He called us 30 minutes before closing to say his daughter had a flat tire and he wouldn't be able to attend (one of the [name removed] employees at the Sales Center commented that his daughter has a lot of flat tires). Definitely not a good relationship. I would say about the house that I feel it is structurally sound. Where [name removed] falls down is on fit and finish - definitely not up to my standards when I do finish carpentry.

3.5
Verified Homeowner
Hardeeville, on Sep 27, 2022

We have been waiting for things to get fixed that were on the task list developed before closing. Totally unacceptable. Some things were noted two months before closing. Takes forever and multiple visits. We have floor issues and they have not ever even came to look at it yet.

2.0
Verified Homeowner
Hardeeville, on Jan 15, 2022

We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.

4.8
Verified Homeowner
Hardeeville, SC, on Sep 22, 2022

NA

5.0
Verified Homeowner
Hardeeville, on Sep 24, 2022

[name removed] is easy to contact and always returns phone calls, texts and emails. [name removed] always follows-up on questions or issues.

3.3
Verified Homeowner
Hardeeville, on Jan 08, 2022

Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked

5.0
Verified Homeowner
Hardeeville, SC, on Sep 21, 2022

the staff at LMHH starting with [name removed] in sales, [name removed] as our building supervisor, [name removed] helping us out with "B" list choices, and [name removed] at Master Care could not have been more helpful. All get a "10" rating. They answered any and all of our questions in a timely and professional manner and made the effort to stay on top of things. We experienced some minor issues with the home itself, there was some shoddy workmanship, ei sheetrock openings for the switch plates that were too large, same for the openings in the lanai for the ceiling fans, spider web cracks in the cement on the lanai and extension, poor placement of switches in the bedrooms, all of which, in my opinion, should not have been there at all, but are being attended to by [name removed] at Master Care. We are finding a bit of what seems to be an unnecessary delay by the HOA people for my desired installation of a privacy shade in the lanai, it is not in anyone's way regarding the pond view, is an appropriate color (medium brown that matches the lanai framing), yet has not been approved after an almost two week wait after we filed a request to install. All of these are rather minor issues, and I am confident that they will be resolved to our satisfaction. I would, and already have, recommended [name removed] as place to buy a home to several of my friends in New Jersey, and am hoping that they follow my lead.

4.8
Verified Homeowner
Hardeeville, on Sep 24, 2022

There are rust stains in my 2nd bathroom. The tub was filled with filthy water for months. The people who built the house were pigs, they put metal bolts in the filthy water. My tub is totally stained, the original construction manager tried to get them out with no success. I want this fixed, I have been t.ld it is cosmetic and not their problem.

2.2
Verified Homeowner
Hardeeville, on Jan 08, 2022

Great experience

5.0
Verified Homeowner
Hardeeville, SC, on Sep 20, 2022

The A process was not adequately explained. Especially the outlet designations inside and outside the home.

4.8
Verified Homeowner
Hardeeville, on Sep 21, 2022

Our Mastercare supervisor [name removed] is terrific. The subcontractors, however, have been slow to respond and do quality work. [name removed] follows up with us consistently, and he always gets our issues taken care of. It is very frustrating that we do not have responsive sub contractors.

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2022

The reps over promise and under deliver.

2.0
Verified Homeowner
Hardeeville, on Sep 20, 2022

I liked the fact that [name removed] stands up for thier work, however, they could be more timely in correcting home issues post construction.

4.0
Verified Homeowner
Hardeeville, SC, on Sep 20, 2022

First superintendent disappeared. We had to contact Sales to get anywhere. Production should stay on top of manufacturing. Should not need to distract Sales. Of course completion was much later than expected

3.2
Verified Homeowner
Hardeeville, on Jan 04, 2022

Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.

4.7
Verified Homeowner
Hardeeville, SC, on Sep 17, 2022

The process seemed to be well planned and communicated by people who cared.

4.9
Verified Homeowner
Hardeeville, on Sep 19, 2022

Time frame for responses on warranty issues is terrible. Master Care reps are wonderful and entirely caring. However, they are not the ones doing the repairs. Some repair reps have yet to complete some repair issues. I’m still waiting for a piece to be replaced on my stove since March. Our lanai concrete patio had to be redone due to water retention then the6 never came back after applying salt. It’s messy still.

3.8
Verified Homeowner
Hardeeville, on Jan 04, 2022

Our house was built pretty close to perfect and then [name removed] is standing behind our few minor issues

4.8
Verified Homeowner
Hardeeville, on Sep 17, 2022

We've been able to get repairs done without frustration. Te vendors involved have been very nice to work with and have done a nice job. Master care help has been wonderful, [name removed] has been a great help.

4.9
Verified Homeowner
Hardeeville, SC, on Sep 17, 2022

Our salesman, [name removed], has always been very responsive to all inquiries we have had. He called immediately when a lot that met our requirements became available. He was also very knowledgeable about the process and options. The best part of our experience has been dealing with our Construction Superintendent, [name removed]. From the initial ‘meet the builder’ meeting, through construction, and even after closing he has been open, knowledgeable, and conscientious. He has been an excellent communicator - he provided us with an opportunity to meet with him weekly, he called us with unexpected mid-week news (like the cabinets are in), and he has LISTENED to our questions, concerns and requests. In every case has has done his best to accommodate us and exceed our expectations.

5.0
Verified Homeowner
Hardeeville, on Dec 26, 2021

Subcontractor quality of work and neatness.

4.2
Verified Homeowner
Hardeeville, SC, on Sep 16, 2022

We love our house, but we were disappointed certain corrections were not finished by the time we moved in. The man-made wood flooring had several (40) knicks and dents all around that were not replaced before we moved our furniture in. There was plenty of time to have had this done.

4.5
Verified Homeowner
Hardeeville, on Sep 17, 2022

The time it takes to fix anything is really quite long and frustrating.

4.4
Verified Homeowner
Hardeeville, on Dec 23, 2021

[name removed] Margaritaville is a great place to live. Our trouble with [name removed] is the quality of the build. The crews try to make it look as good as they can but underneath you'll find sloppy work. Square / straight walls and good finishings are lacking. I feel our cottage was built by rookie / not yet tradesmen and it shows. We have a few issues that are being addressed by [name removed] after a year that should never have been an issue (could have been done correctly when constructed). Over all we love where we live and love our cottage but this constuction just doesn't compare to the quality of our home back in Michigan. Still, we're happy here.

4.3
Verified Homeowner
Hardeeville, SC, on Sep 14, 2022

I really appreciated [name removed], he always answered questions, was professional and supportive of time frames and concerns. I was happy, [name removed] and I helped come up with the number 1 parade of homes. Love my home! I love the place, its so wonderful every 55 and up should be so LUCKY!!! :)

5.0
Verified Homeowner
Hardeeville, on Sep 16, 2022

Our Master Care [name removed] is great! Unfortunately, he has to follow up several times to get the work completed properly. There are times when the vendors begin a job, but don't return for several weeks. Some things are completed, but not correctly.

3.5
Verified Homeowner
Hardeeville, on Dec 21, 2021

Quality of house is excellent and has met all expectations. Extremely satisfied. Based on our recommendation additional family members have purchased a home.

5.0
Verified Homeowner
Hardeeville, on Sep 07, 2022

[name removed] keeps me in the loop. He takes the needed work, gets the trades to schedule the repairs and follows up w/ me to make sure the work is done. We are very pleased w/ [name removed]'s work.

4.5
Verified Homeowner
Hardeeville, SC, on Sep 14, 2022

Our Sales representative ([name removed]) and our building superintendent ([name removed]) were very easy to work with and answered all our questions in a timely fashion.

4.9
Verified Homeowner
Hardeeville, on Dec 18, 2021

We have been very happy with our [name removed] home, their standards especially after closing. [name removed] with MasterCare recognizes the standards and has been such a pleasure to work with.

4.9
Verified Homeowner
Hardeeville, on Sep 06, 2022

[name removed] awesome. Seems that warranty repair skills better than quality of original builders

3.8
Verified Homeowner
Hardeeville, SC, on Sep 10, 2022

Our construction manager [name removed] was great..Weekly updates during construction...we closed remotely, moved in a month later...we have a few items that need to be repaired..once completed we can give our final review..

4.8
Verified Homeowner
Hardeeville, on Dec 13, 2021

Request submitted and not getting done.

4.5
Verified Homeowner
Hardeeville, on Sep 02, 2022

The service people were on time and did excellent work

5.0
Verified Homeowner
Hardeeville, SC, on Sep 09, 2022

it went really well did everything vertaully and it turned out very well

5.0
Verified Homeowner
Hardeeville, on Dec 13, 2021

i had to pay to get a report to show structural and electrical problems that should never have occurred … also several cracks on the lanai since the minimum has to be poured …

4.3
Verified Homeowner
Hardeeville, on Sep 02, 2022

Our CC [name removed] [name removed] was prompt, courteous, professional and got things Done!

5.0
Verified Homeowner
Hardeeville, SC, on Sep 07, 2022

Constant updates and communication from my construction lead, [name removed]. Living 8 hours away I was eager for all information along the building process. [name removed] never disappointed and responded to questions promptly.

4.9
Verified Homeowner
Hardeeville, on Dec 13, 2021

We closed almost one year ago, and we are STILL waiting for work orders from pre-closing to be completed. In good conscience, we could NOT recommend [name removed] to any family or friends.

2.9
Verified Homeowner
Hardeeville, on Aug 31, 2022

Very attentive, responsible with good follow up

5.0
Verified Homeowner
Hardeeville, SC, on Sep 06, 2022

I had no problems with the build..Wish there was not the long wait time to get in. But totally worth the wait.

5.0
Verified Homeowner
Hardeeville, on Dec 10, 2021

[name removed] corporate failed to respond to a certified letter we send…..the broker of record called to say he is the problem solver….we were not wanting to speak with a “buffer”

4.7
Verified Homeowner
Hardeeville, on Aug 26, 2022

[name removed] listened to all of our concerns and agreed to correct all of them and most importantly followed through until we were completely satisfied. Our Home is Beautiful! Thank you!

4.6
Verified Homeowner
Hardeeville, SC, on Aug 30, 2022

very friendly..

4.6
Verified Homeowner
Hardeeville, on Dec 10, 2021

Like the number and variety of social events each month. Like the amenities. Very unhappy with the daily music played very loud at the bandshell. We can hear the music each day on our lanai. Have complained multiple times about this but it is still happening.

4.0
Verified Homeowner
Hardeeville, SC, on Aug 22, 2022

I felt the time to finish was a bit too long.

5.0
Verified Homeowner
Hardeeville, on Aug 26, 2022

Liked. [name removed] is always very helpful in everything I ask him. Terrific person

5.0
Verified Homeowner
Hardeeville, on Nov 25, 2021

I like [name removed]’s response to issues….. have been receptive to any problems that popped up and have fixed them in a timely fashion

5.0
Verified Homeowner
Hardeeville, SC, on Aug 20, 2022

The superintendent assigned to my job February 2021 ([name removed]) quit the company May 31, 2022, the duration of my build. So the above rating applies to [name removed] who was my superintendent during the final one month. [name removed] was communicative to a degree however with information that was “overly optimistic” rather than accurate. As a result I sold my home locally based on completion date given to me by [name removed] which resulted in over $2200 in rent that I had to pay.

5.0
Verified Homeowner
Hardeeville, on Aug 25, 2022

Only one issue with getting our kitchen tilt out fixed. [name removed] the PM or Master Care PM fault but slow response from the vendor.

4.9
Verified Homeowner
Hardeeville, on Nov 25, 2021

We have and had a very good experience with [name removed]'s building process and [name removed]'s after the close/servicing process. Both [name removed](Sales), [name removed](Construction Superintendent) and [name removed] (After the build) were outstanding.

4.8
Verified Homeowner
Hardeeville, SC, on Aug 20, 2022

Closing date pushed because of COVID and supply issues. All personnel that we interacted with starting with [name removed] were very professional, knowledgeable, with excellent follow-up, attention to detail, and, well, let me put it this way, "on-top-of-their-game." Especially with this large of a project. [name removed] stays in touch with us from our first meeting and still checks in to see how things are going with our "punch list." [name removed], our contractor coordinator has been terrific to work with. May [name removed] continue to hire and train the right people and flourish!

5.0
Verified Homeowner
Hardeeville, on Aug 24, 2022

Everyone is very friendly and willing to help. There are still a few items that need to be addressed.

4.2
Verified Homeowner
Hardeeville, on Nov 18, 2021

items still not fixed from closing date 2020

2.4
Verified Homeowner
Hardeeville, on Aug 08, 2022

Would have liked to have more input and make even slight modifications to the build

2.5
Verified Homeowner
Hardeeville, SC, on Aug 19, 2022

We were extremely satisfied with the sales department and especially our salesperson [name removed]! He was there for us throughout the entire build. This was important to us since we did a lot remotely because we lived in CT until closing. Our construction supervisor [name removed] who is no longer with [name removed] was not a good communicator at all. He left unannounced the day after we closed and did not finish all the items promised at walkthrough. [name removed] stepped in and switched us to [name removed] who has been terrific in answering calls and text and getting vendors on the job to complete our list of unfinished items.

4.0
Verified Homeowner
Hardeeville, on Nov 13, 2021

Our building supervisor [name removed] was great!!!!

5.0
Verified Homeowner
Hardeeville, on Aug 08, 2022

The necessary items have been taken care of in a timely manner and to my satisfaction!

5.0
Verified Homeowner
Hardeeville, SC, on Aug 18, 2022

We had a super experience with our sales representative, [name removed]. [name removed] was very helpful guiding us through the contracting process and kept us informed of key milestones in the process that saved us money and made the experience stress-free. We were very happy with [name removed], our designer, and she even took us to a home that had in place the options we wanted to allow us to see exactly how our selections would look. [name removed], our building superintendent, built a quality home for us. Communication was not a strong suit for him though. We were not offered a pre-drywall inspection and missing conduit and plumbing in our slab cost us several (7) weeks of construction delay. These flaws, while fixed, should have been caught before the pouring of the slab. Ultimately, even with the supply chain delays we’re even further behind. Our build closed 3 months beyond the end of our contracted window and cost us several thousand dollars in temporary living expenses.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Sep 26, 2022

This is the second home I purchased at LMHH. Had this been the first, I would have not have purchased the second. The construction superintendent [name removed] became less responsive as the build progressed, often completely ignoring text messages. He refused to meet us to walk through the home as it was being built - he always had an excuse. When we arranged to have our sales rep ([name removed] employee) meet us to walk the build he interfered and got that canceled. He called us 30 minutes before closing to say his daughter had a flat tire and he wouldn't be able to attend (one of the [name removed] employees at the Sales Center commented that his daughter has a lot of flat tires). Definitely not a good relationship. I would say about the house that I feel it is structurally sound. Where [name removed] falls down is on fit and finish - definitely not up to my standards when I do finish carpentry.

3.5
Verified Homeowner
Hardeeville, SC, on Sep 22, 2022

NA

5.0
Verified Homeowner
Hardeeville, SC, on Sep 21, 2022

the staff at LMHH starting with [name removed] in sales, [name removed] as our building supervisor, [name removed] helping us out with "B" list choices, and [name removed] at Master Care could not have been more helpful. All get a "10" rating. They answered any and all of our questions in a timely and professional manner and made the effort to stay on top of things. We experienced some minor issues with the home itself, there was some shoddy workmanship, ei sheetrock openings for the switch plates that were too large, same for the openings in the lanai for the ceiling fans, spider web cracks in the cement on the lanai and extension, poor placement of switches in the bedrooms, all of which, in my opinion, should not have been there at all, but are being attended to by [name removed] at Master Care. We are finding a bit of what seems to be an unnecessary delay by the HOA people for my desired installation of a privacy shade in the lanai, it is not in anyone's way regarding the pond view, is an appropriate color (medium brown that matches the lanai framing), yet has not been approved after an almost two week wait after we filed a request to install. All of these are rather minor issues, and I am confident that they will be resolved to our satisfaction. I would, and already have, recommended [name removed] as place to buy a home to several of my friends in New Jersey, and am hoping that they follow my lead.

4.8
Verified Homeowner
Hardeeville, SC, on Sep 20, 2022

The A process was not adequately explained. Especially the outlet designations inside and outside the home.

4.8
Verified Homeowner
Hardeeville, SC, on Sep 20, 2022

First superintendent disappeared. We had to contact Sales to get anywhere. Production should stay on top of manufacturing. Should not need to distract Sales. Of course completion was much later than expected

3.2
Verified Homeowner
Hardeeville, SC, on Sep 17, 2022

The process seemed to be well planned and communicated by people who cared.

4.9
Verified Homeowner
Hardeeville, SC, on Sep 17, 2022

Our salesman, [name removed], has always been very responsive to all inquiries we have had. He called immediately when a lot that met our requirements became available. He was also very knowledgeable about the process and options. The best part of our experience has been dealing with our Construction Superintendent, [name removed]. From the initial ‘meet the builder’ meeting, through construction, and even after closing he has been open, knowledgeable, and conscientious. He has been an excellent communicator - he provided us with an opportunity to meet with him weekly, he called us with unexpected mid-week news (like the cabinets are in), and he has LISTENED to our questions, concerns and requests. In every case has has done his best to accommodate us and exceed our expectations.

5.0
Verified Homeowner
Hardeeville, SC, on Sep 16, 2022

We love our house, but we were disappointed certain corrections were not finished by the time we moved in. The man-made wood flooring had several (40) knicks and dents all around that were not replaced before we moved our furniture in. There was plenty of time to have had this done.

4.5
Verified Homeowner
Hardeeville, SC, on Sep 14, 2022

I really appreciated [name removed], he always answered questions, was professional and supportive of time frames and concerns. I was happy, [name removed] and I helped come up with the number 1 parade of homes. Love my home! I love the place, its so wonderful every 55 and up should be so LUCKY!!! :)

5.0
Verified Homeowner
Hardeeville, SC, on Sep 14, 2022

Our Sales representative ([name removed]) and our building superintendent ([name removed]) were very easy to work with and answered all our questions in a timely fashion.

4.9
Verified Homeowner
Hardeeville, SC, on Sep 10, 2022

Our construction manager [name removed] was great..Weekly updates during construction...we closed remotely, moved in a month later...we have a few items that need to be repaired..once completed we can give our final review..

4.8
Verified Homeowner
Hardeeville, SC, on Sep 09, 2022

it went really well did everything vertaully and it turned out very well

5.0
Verified Homeowner
Hardeeville, SC, on Sep 07, 2022

Constant updates and communication from my construction lead, [name removed]. Living 8 hours away I was eager for all information along the building process. [name removed] never disappointed and responded to questions promptly.

4.9
Verified Homeowner
Hardeeville, SC, on Sep 06, 2022

I had no problems with the build..Wish there was not the long wait time to get in. But totally worth the wait.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 30, 2022

very friendly..

4.6
Verified Homeowner
Hardeeville, SC, on Aug 22, 2022

I felt the time to finish was a bit too long.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 20, 2022

The superintendent assigned to my job February 2021 ([name removed]) quit the company May 31, 2022, the duration of my build. So the above rating applies to [name removed] who was my superintendent during the final one month. [name removed] was communicative to a degree however with information that was “overly optimistic” rather than accurate. As a result I sold my home locally based on completion date given to me by [name removed] which resulted in over $2200 in rent that I had to pay.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 20, 2022

Closing date pushed because of COVID and supply issues. All personnel that we interacted with starting with [name removed] were very professional, knowledgeable, with excellent follow-up, attention to detail, and, well, let me put it this way, "on-top-of-their-game." Especially with this large of a project. [name removed] stays in touch with us from our first meeting and still checks in to see how things are going with our "punch list." [name removed], our contractor coordinator has been terrific to work with. May [name removed] continue to hire and train the right people and flourish!

5.0
Verified Homeowner
Hardeeville, SC, on Aug 19, 2022

We were extremely satisfied with the sales department and especially our salesperson [name removed]! He was there for us throughout the entire build. This was important to us since we did a lot remotely because we lived in CT until closing. Our construction supervisor [name removed] who is no longer with [name removed] was not a good communicator at all. He left unannounced the day after we closed and did not finish all the items promised at walkthrough. [name removed] stepped in and switched us to [name removed] who has been terrific in answering calls and text and getting vendors on the job to complete our list of unfinished items.

4.0
Verified Homeowner
Hardeeville, SC, on Aug 18, 2022

We had a super experience with our sales representative, [name removed]. [name removed] was very helpful guiding us through the contracting process and kept us informed of key milestones in the process that saved us money and made the experience stress-free. We were very happy with [name removed], our designer, and she even took us to a home that had in place the options we wanted to allow us to see exactly how our selections would look. [name removed], our building superintendent, built a quality home for us. Communication was not a strong suit for him though. We were not offered a pre-drywall inspection and missing conduit and plumbing in our slab cost us several (7) weeks of construction delay. These flaws, while fixed, should have been caught before the pouring of the slab. Ultimately, even with the supply chain delays we’re even further behind. Our build closed 3 months beyond the end of our contracted window and cost us several thousand dollars in temporary living expenses.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Sep 27, 2022

We have been waiting for things to get fixed that were on the task list developed before closing. Totally unacceptable. Some things were noted two months before closing. Takes forever and multiple visits. We have floor issues and they have not ever even came to look at it yet.

2.0
Verified Homeowner
Hardeeville, on Sep 24, 2022

[name removed] is easy to contact and always returns phone calls, texts and emails. [name removed] always follows-up on questions or issues.

3.3
Verified Homeowner
Hardeeville, on Sep 24, 2022

There are rust stains in my 2nd bathroom. The tub was filled with filthy water for months. The people who built the house were pigs, they put metal bolts in the filthy water. My tub is totally stained, the original construction manager tried to get them out with no success. I want this fixed, I have been t.ld it is cosmetic and not their problem.

2.2
Verified Homeowner
Hardeeville, on Sep 21, 2022

Our Mastercare supervisor [name removed] is terrific. The subcontractors, however, have been slow to respond and do quality work. [name removed] follows up with us consistently, and he always gets our issues taken care of. It is very frustrating that we do not have responsive sub contractors.

5.0
Verified Homeowner
Hardeeville, on Sep 20, 2022

I liked the fact that [name removed] stands up for thier work, however, they could be more timely in correcting home issues post construction.

4.0
Verified Homeowner
Hardeeville, on Sep 19, 2022

Time frame for responses on warranty issues is terrible. Master Care reps are wonderful and entirely caring. However, they are not the ones doing the repairs. Some repair reps have yet to complete some repair issues. I’m still waiting for a piece to be replaced on my stove since March. Our lanai concrete patio had to be redone due to water retention then the6 never came back after applying salt. It’s messy still.

3.8
Verified Homeowner
Hardeeville, on Sep 17, 2022

We've been able to get repairs done without frustration. Te vendors involved have been very nice to work with and have done a nice job. Master care help has been wonderful, [name removed] has been a great help.

4.9
Verified Homeowner
Hardeeville, on Sep 17, 2022

The time it takes to fix anything is really quite long and frustrating.

4.4
Verified Homeowner
Hardeeville, on Sep 16, 2022

Our Master Care [name removed] is great! Unfortunately, he has to follow up several times to get the work completed properly. There are times when the vendors begin a job, but don't return for several weeks. Some things are completed, but not correctly.

3.5
Verified Homeowner
Hardeeville, on Sep 07, 2022

[name removed] keeps me in the loop. He takes the needed work, gets the trades to schedule the repairs and follows up w/ me to make sure the work is done. We are very pleased w/ [name removed]'s work.

4.5
Verified Homeowner
Hardeeville, on Sep 06, 2022

[name removed] awesome. Seems that warranty repair skills better than quality of original builders

3.8
Verified Homeowner
Hardeeville, on Sep 02, 2022

The service people were on time and did excellent work

5.0
Verified Homeowner
Hardeeville, on Sep 02, 2022

Our CC [name removed] [name removed] was prompt, courteous, professional and got things Done!

5.0
Verified Homeowner
Hardeeville, on Aug 31, 2022

Very attentive, responsible with good follow up

5.0
Verified Homeowner
Hardeeville, on Aug 26, 2022

[name removed] listened to all of our concerns and agreed to correct all of them and most importantly followed through until we were completely satisfied. Our Home is Beautiful! Thank you!

4.6
Verified Homeowner
Hardeeville, on Aug 26, 2022

Liked. [name removed] is always very helpful in everything I ask him. Terrific person

5.0
Verified Homeowner
Hardeeville, on Aug 25, 2022

Only one issue with getting our kitchen tilt out fixed. [name removed] the PM or Master Care PM fault but slow response from the vendor.

4.9
Verified Homeowner
Hardeeville, on Aug 24, 2022

Everyone is very friendly and willing to help. There are still a few items that need to be addressed.

4.2
Verified Homeowner
Hardeeville, on Aug 08, 2022

Would have liked to have more input and make even slight modifications to the build

2.5
Verified Homeowner
Hardeeville, on Aug 08, 2022

The necessary items have been taken care of in a timely manner and to my satisfaction!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Jan 18, 2022

It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die

3.7
Verified Homeowner
Hardeeville, on Jan 15, 2022

We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.

4.8
Verified Homeowner
Hardeeville, on Jan 08, 2022

Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked

5.0
Verified Homeowner
Hardeeville, on Jan 08, 2022

Great experience

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2022

The reps over promise and under deliver.

2.0
Verified Homeowner
Hardeeville, on Jan 04, 2022

Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.

4.7
Verified Homeowner
Hardeeville, on Jan 04, 2022

Our house was built pretty close to perfect and then [name removed] is standing behind our few minor issues

4.8
Verified Homeowner
Hardeeville, on Dec 26, 2021

Subcontractor quality of work and neatness.

4.2
Verified Homeowner
Hardeeville, on Dec 23, 2021

[name removed] Margaritaville is a great place to live. Our trouble with [name removed] is the quality of the build. The crews try to make it look as good as they can but underneath you'll find sloppy work. Square / straight walls and good finishings are lacking. I feel our cottage was built by rookie / not yet tradesmen and it shows. We have a few issues that are being addressed by [name removed] after a year that should never have been an issue (could have been done correctly when constructed). Over all we love where we live and love our cottage but this constuction just doesn't compare to the quality of our home back in Michigan. Still, we're happy here.

4.3
Verified Homeowner
Hardeeville, on Dec 21, 2021

Quality of house is excellent and has met all expectations. Extremely satisfied. Based on our recommendation additional family members have purchased a home.

5.0
Verified Homeowner
Hardeeville, on Dec 18, 2021

We have been very happy with our [name removed] home, their standards especially after closing. [name removed] with MasterCare recognizes the standards and has been such a pleasure to work with.

4.9
Verified Homeowner
Hardeeville, on Dec 13, 2021

Request submitted and not getting done.

4.5
Verified Homeowner
Hardeeville, on Dec 13, 2021

i had to pay to get a report to show structural and electrical problems that should never have occurred … also several cracks on the lanai since the minimum has to be poured …

4.3
Verified Homeowner
Hardeeville, on Dec 13, 2021

We closed almost one year ago, and we are STILL waiting for work orders from pre-closing to be completed. In good conscience, we could NOT recommend [name removed] to any family or friends.

2.9
Verified Homeowner
Hardeeville, on Dec 10, 2021

[name removed] corporate failed to respond to a certified letter we send…..the broker of record called to say he is the problem solver….we were not wanting to speak with a “buffer”

4.7
Verified Homeowner
Hardeeville, on Dec 10, 2021

Like the number and variety of social events each month. Like the amenities. Very unhappy with the daily music played very loud at the bandshell. We can hear the music each day on our lanai. Have complained multiple times about this but it is still happening.

4.0
Verified Homeowner
Hardeeville, on Nov 25, 2021

I like [name removed]’s response to issues….. have been receptive to any problems that popped up and have fixed them in a timely fashion

5.0
Verified Homeowner
Hardeeville, on Nov 25, 2021

We have and had a very good experience with [name removed]'s building process and [name removed]'s after the close/servicing process. Both [name removed](Sales), [name removed](Construction Superintendent) and [name removed] (After the build) were outstanding.

4.8
Verified Homeowner
Hardeeville, on Nov 18, 2021

items still not fixed from closing date 2020

2.4
Verified Homeowner
Hardeeville, on Nov 13, 2021

Our building supervisor [name removed] was great!!!!

5.0
Verified Homeowner