Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Nov 24, 2020
Timely, clear & concise communications combined with responsiveness whenever I have reached out to [name removed] and now [name removed]. [name removed]
Hardeeville, on Nov 24, 2020
[name removed] was very pleasant, listened, made notes, and offered helpful suggestions for maintenance and future plans
Hardeeville, on Nov 23, 2020
My experience has been nothing short of exceptional. It has been the most positive and pleasant of any previous home purchase. My Salesperson and Sales Manager team ([name removed] and [name removed]) were always professional and truly cared about providing a superior product. [name removed] my construction superintendent was present at all times with any question I had during construction. All three gentlemen take pride in everything they do, they care about the customer, and it shows in the finished product. And, my Minto Home Care representative [name removed] has been an absolute delight. Response is immediate, and his follow up and follow through skills are exemplary. In addition, the many companies involved in building the home are also excellent representatives for the builder as well. Its always exciting to buy a new home but sometimes things transpire after closing that can change your initial good impression to something less positive. My first impression has remained unchanged and consistently positive throughout my first year of home ownership. Thank you for everything you do. You are a very special team.
Hardeeville, on Nov 22, 2020
Liked expeditious responses and communications. Made us feel as though we were high priority.
Hardeeville, on Nov 21, 2020
I don't feel like I use the amenities- due to the Covid-19 pandemic. The folks are not being strict about the masks and social distancing.
Hardeeville, on Nov 19, 2020
Being a realist I understand there is nothing perfect in the construction of a home. Still having work to be done to fix items that need to be corrected, I will give you this grade because I have complete trust in my warranty representative - [name removed]. I trust that he will have the necessary work corrected.
Hardeeville, on Nov 19, 2020
Quality is very good. Responded to our requests on a timely basis.
Hardeeville, on Nov 19, 2020
[name removed]’s responses to our concerns have been extremely rapid and professional.
Hardeeville, on Nov 12, 2020
Appreciated the quick response and follow up by all the different services
Hardeeville, on Nov 11, 2020
The teams overall commitment to making my home purchase a great experience and one that I was proud to have made
Hardeeville, on Nov 07, 2020
We’ve built four homes in our lifetime, and this was the best experience ever. From the moment we walked in the sales center we’ve been treated with highly professional people throughout the [name removed] experience. It’s a wonderful community, excellent customer service and a quality home. We look forward to many years enjoying what [name removed] has built here.
Hardeeville, on Nov 07, 2020
It has been a pleasure from beginning to end. My builder, [name removed] was great, along with [name removed], and [name removed], my Mastercare person in charge of repairs.
Hardeeville, on Nov 05, 2020
I do not like to deal with [name removed] this is the only negative I tell people about. my home,community, amentites have exceeded my expectations. [name removed] does an excellent job taking care of residents
Hardeeville, on Nov 04, 2020
have liked the people we met at first were nice and friendly....but disliked being passed on after the sale....finished product quality seems to be lacking.....too many things to wait and fix after move in
Hardeeville, on Nov 03, 2020
I like the quick response I received with my concerns They were very professional and knowledgeable
Hardeeville, on Oct 30, 2020
The people we worked with made the building very easy. Especially enjoyed working with [name removed] and [name removed].
Hardeeville, on Oct 29, 2020
My customer care person, [name removed] has been very responsive and thorough with his assistance. The number of requests that I have had to make has been irritating and time consuming but [name removed] handles them promptly. The trades have presented some challenges, but [name removed] always takes responsibility to get things right and ensures that I am satisfied and cared for.
Hardeeville, on Oct 28, 2020
Everyone I dealt with through the whole buying and construction process was knowledgeable and helpful.
Hardeeville, on Oct 28, 2020
Prompt respose, always on time for appointment, removes shoes, wears mask, petsonable, professional, excelllant communication and follow up.
Hardeeville, on Oct 24, 2020
What few issues we had we handled in a timely and professional manner.
Hardeeville, on Oct 23, 2020
Although we have had a long issue with our island countertop our Mastercase rep, [name removed] has always been very helpful, keeping on top of the vendors and the issues.
Hardeeville, on Oct 18, 2020
Houses are attractive, lack of attention to details. Community layout with one way in and one way out makes for many problems, homes are closer together than the models displayed.
Hardeeville, on Oct 17, 2020
I could not be happier. [name removed] has been wonderful to work with. He was very responsive and made sure I had the minor things done all completed for me in a timely manner. He is so friendly and professional.
Hardeeville, on Oct 16, 2020
We liked the attention we got from our sales rep [name removed]. We also liked dealing with our builder [name removed] and our Mastercare rep [name removed]. We would have liked to have known more options that were available to us prior to building that we found out from neighbors after the fact.
Hardeeville, on Oct 16, 2020
Attentiveness of [name removed] to make things right
Hardeeville, on Oct 13, 2020
[name removed] has been fantastic and I have given him 10s. We are not pleased with [name removed] USA with respect to the landscaping in the common area in back of our home. Please see comment on page 2. It is extremely frustrating that we have to keep requesting that the eyesore in our back yard be repaired and continually maintained.
Hardeeville, on Oct 09, 2020
We are extremely satisfied with [name removed]’s superior service. He has always been available to assist us with any issues. He has been a pleasure to work with.
Hardeeville, on Sep 26, 2020
One dislike is that it appears that any changes/suggestions given to local [name removed] staff has to be run past corporate. They appear to have very little local decision making ability.
Hardeeville, on Sep 23, 2020
Very timely and professional. Notify you when they are on there way or if there is going to be a delay
Hardeeville, on Jun 07, 2020
The follow up attention [name removed] has shown to make sure I’m satisfied
Hardeeville, on Jun 05, 2020
So far I can not respond because the items that need taken care of have not yet been able to betaken care of.
Hardeeville, SC, on Apr 02, 2019
Have not moved in yet. [removed] the person setting up contractors to repair items is by far the most caring and follow-up person you could want. I feel like he is a friend of mine. He should be a trainer for your company.
Hardeeville, SC, on Mar 21, 2019
The personnel and their genuine support throughout the entire process; especially [removed]. We felt like we were the only people building a house!
Hardeeville, SC, on Mar 20, 2019
That most people we worked with said "Do not hesitate to reach out to me with any concerns...."
Hardeeville, SC, on Mar 05, 2019
We did not enjoy the process involved with the preferred lender. We did however consider the level of service received from sales and the builder outstanding.
Hardeeville, SC, on Mar 05, 2019
The weekly updates from [removed] with pictures were fantastic! As I don't live in the area, it was a great way to see progress!
Hardeeville, SC, on Feb 27, 2019
Friendly, good communication with all team members. I could tell they met weekly and were all on board with our home and personal life thought out the process. They truly wanted this to be a pleasurable experience.
Hardeeville, SC, on Feb 14, 2019
Everyone involve were very helpful. They were always easy to contact and help with anything
Hardeeville, SC, on Feb 03, 2019
The happy Minto people! We are from NJ. We moved to [removed] City [removed] [removed] 3 years ago. I was a realtor and mortgage loan officer in NJ for 38 years. Building this hole with Minto was not my first rodeo but it was the best! Building a home is always a challenge. It’s not that there were no issues, with new construction there always are. Every issue brought up was addressed IMMEDIATELY. They worked along with us. Never against us or tried to downgrade our concerns, as our experience with other builder has been. [removed] was wonderful. Always accommodating which could not have been easy for him since we were living 3 miles down the road through the entire process. I have 2 girlfriends who are realtors in NJ that are definitely buying here. They know me and were extremely impressed by my praise because I can be a real pain! Long story short, my husband, who is a pharmacist, said “this is his all time favorite house”. Which says a lot because we have owned first and second homes over 40 yr
Hardeeville, SC, on Jan 31, 2019
[removed] was always helpful making necessary corrections.
Hardeeville, SC, on Jan 29, 2019
Our best experience was working with [removed]. He was readily available to us throughout the building process. He answered all our questions or replied to us in a timely matter.
Hardeeville, SC, on Jan 28, 2019
I was from out-of-state and not able to be here for the building progress. My builder kept me informed every week of the building process with either a phone call and/or text and pictures. My realtor also helped be my eyes in my absence.
Hardeeville, SC, on Jan 27, 2019
Everything went smoothly. [removed] was my first contact, and he was available to me from start to finish. [removed] guided me through the designing process. [removed], my contractor, kept me informed throughout the whole process with pictures,conversations, and answers to any questions and concerns I may have.
Hardeeville, SC, on Jan 23, 2019
Building Supervisor [removed] explained the process to us and kept us updated weekly. He met with us on several occasions to witness the progress.
Hardeeville, SC, on Jan 23, 2019
kept me informed of home construction. was responsive to my questions on my home. good working relationship.
Hardeeville, SC, on Jan 14, 2019
[removed] our salesperson, he was on top of any questions we had, if he did not know he would go find out, then if there was not a answer right away he would follow up for us.
Hardeeville, SC, on Jan 14, 2019
The sales professional, [removed] and the builder, [removed].
Hardeeville, SC, on Dec 19, 2018
Our builder superintendent ([removed]) was responsive to our many questions...and has performed above and beyond our expectations!
Hardeeville, SC, on Dec 16, 2018
We were initially told,by the salesperson our home would be ready to close on Oct 22, 2018. After meeting with [removed], he stated his paperwork showed the window to finish was Nov 22 to Dec 22, 2018. We had already sold our home and put our belongings in storage in the middle of Sep. He stated he would do his best to have it ready before that. After the week of no work due to the hurricane evacuation we thought there was little chance we would be able to move-in in Nov. [removed] was able to have our home ready for closing on Nov 13, 2018. Great job, [removed]!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, SC, on Apr 02, 2019
Have not moved in yet. [removed] the person setting up contractors to repair items is by far the most caring and follow-up person you could want. I feel like he is a friend of mine. He should be a trainer for your company.
Hardeeville, SC, on Mar 21, 2019
The personnel and their genuine support throughout the entire process; especially [removed]. We felt like we were the only people building a house!
Hardeeville, SC, on Mar 20, 2019
That most people we worked with said "Do not hesitate to reach out to me with any concerns...."
Hardeeville, SC, on Mar 05, 2019
We did not enjoy the process involved with the preferred lender. We did however consider the level of service received from sales and the builder outstanding.
Hardeeville, SC, on Mar 05, 2019
The weekly updates from [removed] with pictures were fantastic! As I don't live in the area, it was a great way to see progress!
Hardeeville, SC, on Feb 27, 2019
Friendly, good communication with all team members. I could tell they met weekly and were all on board with our home and personal life thought out the process. They truly wanted this to be a pleasurable experience.
Hardeeville, SC, on Feb 14, 2019
Everyone involve were very helpful. They were always easy to contact and help with anything
Hardeeville, SC, on Feb 03, 2019
The happy Minto people! We are from NJ. We moved to [removed] City [removed] [removed] 3 years ago. I was a realtor and mortgage loan officer in NJ for 38 years. Building this hole with Minto was not my first rodeo but it was the best! Building a home is always a challenge. It’s not that there were no issues, with new construction there always are. Every issue brought up was addressed IMMEDIATELY. They worked along with us. Never against us or tried to downgrade our concerns, as our experience with other builder has been. [removed] was wonderful. Always accommodating which could not have been easy for him since we were living 3 miles down the road through the entire process. I have 2 girlfriends who are realtors in NJ that are definitely buying here. They know me and were extremely impressed by my praise because I can be a real pain! Long story short, my husband, who is a pharmacist, said “this is his all time favorite house”. Which says a lot because we have owned first and second homes over 40 yr
Hardeeville, SC, on Jan 31, 2019
[removed] was always helpful making necessary corrections.
Hardeeville, SC, on Jan 29, 2019
Our best experience was working with [removed]. He was readily available to us throughout the building process. He answered all our questions or replied to us in a timely matter.
Hardeeville, SC, on Jan 28, 2019
I was from out-of-state and not able to be here for the building progress. My builder kept me informed every week of the building process with either a phone call and/or text and pictures. My realtor also helped be my eyes in my absence.
Hardeeville, SC, on Jan 27, 2019
Everything went smoothly. [removed] was my first contact, and he was available to me from start to finish. [removed] guided me through the designing process. [removed], my contractor, kept me informed throughout the whole process with pictures,conversations, and answers to any questions and concerns I may have.
Hardeeville, SC, on Jan 23, 2019
Building Supervisor [removed] explained the process to us and kept us updated weekly. He met with us on several occasions to witness the progress.
Hardeeville, SC, on Jan 23, 2019
kept me informed of home construction. was responsive to my questions on my home. good working relationship.
Hardeeville, SC, on Jan 14, 2019
[removed] our salesperson, he was on top of any questions we had, if he did not know he would go find out, then if there was not a answer right away he would follow up for us.
Hardeeville, SC, on Jan 14, 2019
The sales professional, [removed] and the builder, [removed].
Hardeeville, SC, on Dec 19, 2018
Our builder superintendent ([removed]) was responsive to our many questions...and has performed above and beyond our expectations!
Hardeeville, SC, on Dec 16, 2018
We were initially told,by the salesperson our home would be ready to close on Oct 22, 2018. After meeting with [removed], he stated his paperwork showed the window to finish was Nov 22 to Dec 22, 2018. We had already sold our home and put our belongings in storage in the middle of Sep. He stated he would do his best to have it ready before that. After the week of no work due to the hurricane evacuation we thought there was little chance we would be able to move-in in Nov. [removed] was able to have our home ready for closing on Nov 13, 2018. Great job, [removed]!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Nov 22, 2020
Liked expeditious responses and communications. Made us feel as though we were high priority.
Hardeeville, on Nov 19, 2020
[name removed]’s responses to our concerns have been extremely rapid and professional.
Hardeeville, on Nov 12, 2020
Appreciated the quick response and follow up by all the different services
Hardeeville, on Nov 03, 2020
I like the quick response I received with my concerns They were very professional and knowledgeable
Hardeeville, on Oct 29, 2020
My customer care person, [name removed] has been very responsive and thorough with his assistance. The number of requests that I have had to make has been irritating and time consuming but [name removed] handles them promptly. The trades have presented some challenges, but [name removed] always takes responsibility to get things right and ensures that I am satisfied and cared for.
Hardeeville, on Oct 28, 2020
Prompt respose, always on time for appointment, removes shoes, wears mask, petsonable, professional, excelllant communication and follow up.
Hardeeville, on Oct 24, 2020
What few issues we had we handled in a timely and professional manner.
Hardeeville, on Oct 23, 2020
Although we have had a long issue with our island countertop our Mastercase rep, [name removed] has always been very helpful, keeping on top of the vendors and the issues.
Hardeeville, on Oct 16, 2020
Attentiveness of [name removed] to make things right
Hardeeville, on Oct 13, 2020
[name removed] has been fantastic and I have given him 10s. We are not pleased with [name removed] USA with respect to the landscaping in the common area in back of our home. Please see comment on page 2. It is extremely frustrating that we have to keep requesting that the eyesore in our back yard be repaired and continually maintained.
Hardeeville, on Oct 09, 2020
We are extremely satisfied with [name removed]’s superior service. He has always been available to assist us with any issues. He has been a pleasure to work with.
Hardeeville, on Sep 23, 2020
Very timely and professional. Notify you when they are on there way or if there is going to be a delay
Hardeeville, on Jun 07, 2020
The follow up attention [name removed] has shown to make sure I’m satisfied
Hardeeville, on Jun 05, 2020
So far I can not respond because the items that need taken care of have not yet been able to betaken care of.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Hardeeville, on Nov 24, 2020
Timely, clear & concise communications combined with responsiveness whenever I have reached out to [name removed] and now [name removed]. [name removed]
Hardeeville, on Nov 24, 2020
[name removed] was very pleasant, listened, made notes, and offered helpful suggestions for maintenance and future plans
Hardeeville, on Nov 23, 2020
My experience has been nothing short of exceptional. It has been the most positive and pleasant of any previous home purchase. My Salesperson and Sales Manager team ([name removed] and [name removed]) were always professional and truly cared about providing a superior product. [name removed] my construction superintendent was present at all times with any question I had during construction. All three gentlemen take pride in everything they do, they care about the customer, and it shows in the finished product. And, my Minto Home Care representative [name removed] has been an absolute delight. Response is immediate, and his follow up and follow through skills are exemplary. In addition, the many companies involved in building the home are also excellent representatives for the builder as well. Its always exciting to buy a new home but sometimes things transpire after closing that can change your initial good impression to something less positive. My first impression has remained unchanged and consistently positive throughout my first year of home ownership. Thank you for everything you do. You are a very special team.
Hardeeville, on Nov 21, 2020
I don't feel like I use the amenities- due to the Covid-19 pandemic. The folks are not being strict about the masks and social distancing.
Hardeeville, on Nov 19, 2020
Being a realist I understand there is nothing perfect in the construction of a home. Still having work to be done to fix items that need to be corrected, I will give you this grade because I have complete trust in my warranty representative - [name removed]. I trust that he will have the necessary work corrected.
Hardeeville, on Nov 19, 2020
Quality is very good. Responded to our requests on a timely basis.
Hardeeville, on Nov 11, 2020
The teams overall commitment to making my home purchase a great experience and one that I was proud to have made
Hardeeville, on Nov 07, 2020
We’ve built four homes in our lifetime, and this was the best experience ever. From the moment we walked in the sales center we’ve been treated with highly professional people throughout the [name removed] experience. It’s a wonderful community, excellent customer service and a quality home. We look forward to many years enjoying what [name removed] has built here.
Hardeeville, on Nov 07, 2020
It has been a pleasure from beginning to end. My builder, [name removed] was great, along with [name removed], and [name removed], my Mastercare person in charge of repairs.
Hardeeville, on Nov 05, 2020
I do not like to deal with [name removed] this is the only negative I tell people about. my home,community, amentites have exceeded my expectations. [name removed] does an excellent job taking care of residents
Hardeeville, on Nov 04, 2020
have liked the people we met at first were nice and friendly....but disliked being passed on after the sale....finished product quality seems to be lacking.....too many things to wait and fix after move in
Hardeeville, on Oct 30, 2020
The people we worked with made the building very easy. Especially enjoyed working with [name removed] and [name removed].
Hardeeville, on Oct 28, 2020
Everyone I dealt with through the whole buying and construction process was knowledgeable and helpful.
Hardeeville, on Oct 18, 2020
Houses are attractive, lack of attention to details. Community layout with one way in and one way out makes for many problems, homes are closer together than the models displayed.
Hardeeville, on Oct 17, 2020
I could not be happier. [name removed] has been wonderful to work with. He was very responsive and made sure I had the minor things done all completed for me in a timely manner. He is so friendly and professional.
Hardeeville, on Oct 16, 2020
We liked the attention we got from our sales rep [name removed]. We also liked dealing with our builder [name removed] and our Mastercare rep [name removed]. We would have liked to have known more options that were available to us prior to building that we found out from neighbors after the fact.
Hardeeville, on Sep 26, 2020
One dislike is that it appears that any changes/suggestions given to local [name removed] staff has to be run past corporate. They appear to have very little local decision making ability.