Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

193 Homeowner Reviews Completed Jun 2018 - Dec 19

Overall Satisfaction

4.8
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

4.9

Home Personalization Experience

4.9

Lender Experience

4.7

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Hardeeville, on Dec 08, 2019

Quick response

4.2
Verified Homeowner
Hardeeville, on Dec 05, 2019

We enjoy the comprehensive nature and thoroughness of the warranty service/customer service experience. Our representative, [name removed], is extremely communicative and sincere in his desire to ensure our concerns.

5.0
Verified Homeowner
Hardeeville, on Dec 03, 2019

MasterCare's 2-year follow-up. MC Superintendent [name removed] has been so easy to work with in 2019. He has seen that all reported issues were addressed promptly by skilled repairmen. He answered all our questions regarding warranties. He encouraged us to contact him as needed in 2020.

4.7
Verified Homeowner
Hardeeville, on Dec 03, 2019

They have been quick to respond to request.

5.0
Verified Homeowner
Hardeeville, on Dec 02, 2019

[name removed] is what I like best about the customer care experience. He has made the process stress free and has assured that all issues were investigated and corrected in a timely manner. [name removed] always responds quickly to our calls and texts. Sometimes within minutes. We also like how knowledgeable [name removed] is about all aspects of our new home. We always trust [name removed].

5.0
Verified Homeowner
Hardeeville, on Dec 02, 2019

The building process and experience was second to none. We live in upstate NY and despite the distance we were kept in the loop of the progress of our home at all times. We never worried that we were not there through the building process.

5.0
Verified Homeowner
Hardeeville, on Dec 01, 2019

Any of our questions or concerns that we had were addressed and answered immediately. In addition, there was always follow-up to make sure we were taken care of.

5.0
Verified Homeowner
Hardeeville, on Nov 30, 2019

Scheduled activities by [name removed].

4.7
Verified Homeowner
Hardeeville, on Nov 30, 2019

My Master Care representative [name removed] has been outstanding. He has responded almost immediately to my issues and questions. He is an invaluable asset to the [name removed] organization.

5.0
Verified Homeowner
Hardeeville, on Nov 30, 2019

professional, organized and systematic. overall a great experience fro start to finish and ongoing.

5.0
Verified Homeowner
Hardeeville, on Nov 28, 2019

That I did not have major issues. Everyone was very welcoming. The staff at the sales office could not be nicer. Still waiting for my Margaritaville blender. LOL! I know I will get it.

4.9
Verified Homeowner
Hardeeville, on Nov 26, 2019

The personal relationships developed with everyone during the process.

5.0
Verified Homeowner
Hardeeville, on Nov 26, 2019

Worked with [name removed] who was very informative and friendly through orientation of the complex to finding an existing spec home. I felt the whole process of going to contract and closing was very efficient and quick. Looking to spending a lot of time in our second home in South [name removed].

5.0
Verified Homeowner
Hardeeville, on Nov 26, 2019

The fact that [name removed] uses standard checklists and processes to keep us informed of the progress. They always knew where we were at in the process and what the next steps would be.

4.7
Verified Homeowner
Hardeeville, on Nov 22, 2019

I will say this once to explain many of my answers. I bought a spec home that was completed prior to purchase. I had no input in what went into the villa but what I saw was to my satisfaction.

4.7
Verified Homeowner
Hardeeville, on Nov 22, 2019

Living in a Minto Community is a great experience. There is so much to do and more yet to come. The quality of the homes are very good and working with my Minto [name removed] ([name removed]) has made my transition to a new home a very pleasurable experience.

4.8
Verified Homeowner
Hardeeville, on Nov 17, 2019

The support by [name removed]

4.9
Verified Homeowner
Hardeeville, on Nov 16, 2019

The personal service provided by [name removed].

5.0
Verified Homeowner
Hardeeville, on Nov 15, 2019

How efficient [name removed] is. Any problems have been handled immediately and he always makes sure the problem has been solved.

5.0
Verified Homeowner
Hardeeville, on Nov 14, 2019

We live out of state and received great communications from our builder [name removed] and [name removed] our Sales [name removed]

5.0
Verified Homeowner
Hardeeville, on Nov 13, 2019

Rapid response to any of my concerns, with only 1 exception, which I will comment on later

4.4
Verified Homeowner
Hardeeville, on Nov 13, 2019

[name removed], [name removed], [name removed] and [name removed] were very positive, efficient and capable in their positions. Really enjoyed working with all of them.

4.9
Verified Homeowner
Hardeeville, on Nov 10, 2019

It's been flawless

5.0
Verified Homeowner
Hardeeville, on Nov 10, 2019

[name removed] is delivering for the most part what was expected, nothing has been up and above other than our sales rep [name removed] who was outstanding.

3.4
Verified Homeowner
Hardeeville, on Nov 08, 2019

They have worked to fix our issues in a timely manner.

4.7
Verified Homeowner
Hardeeville, on Nov 06, 2019

We liked the personal attention we received through out the whole process. Any questions we had were responded to very quickly and answered to our complete satisfaction .

5.0
Verified Homeowner
Hardeeville, on Nov 05, 2019

The timetable stated for completion.

5.0
Verified Homeowner
Hardeeville, on Nov 02, 2019

The 2 year warranty

5.0
Verified Homeowner
Hardeeville, on Nov 02, 2019

I was able to do all things for the purchase online since I am still working & living in [removed]. The mortgage company and law firm were awesome to work with and made everything so easy. Since I was unable to be there for closing the law firm assisted me very well.

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2019

My rep [removed] has been the best part of the experience, always a smile, a true consumer advocate.

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2019

The prompt, courteous manner that all issues and concerns have been addressed!

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2019

Quick response to fixing any problem we have had.

5.0
Verified Homeowner
Hardeeville, on Oct 29, 2019

[removed] has been a pleasure to work with.

5.0
Verified Homeowner
Hardeeville, on Oct 28, 2019

Closing was quick.

4.9
Verified Homeowner
Hardeeville, on Oct 28, 2019

The way [removed] always follows up on things for us.

5.0
Verified Homeowner
Hardeeville, on Oct 24, 2019

The process almost immediately went off the rails with the departure of our site superintendent and our sales representative. [removed] picked up the ball and made us feel confident in the project and did a good job on our behalf.

4.2
Verified Homeowner
Hardeeville, on Oct 19, 2019

the level of communication was excellent

5.0
Verified Homeowner
Hardeeville, on Oct 12, 2019

The exceptional attention to detail for the build quality and finish. I suggest adding a 20 to the evaluation so that [removed] can get a fair number rating.

5.0
Verified Homeowner
Hardeeville, on Oct 11, 2019

[removed], our builder, made the whole process run smoothly and efficiently. We received weekly updates and he was very responsive to our questions and concerns. He was extremely professional, yet friendly and easy to talk to. We felt confident knowing he was taking care of things.

5.0
Verified Homeowner
Hardeeville, on Oct 05, 2019

It starts with [removed] being extremely professional and good about returning calls promptly, getting the right people to resolve issues and following up to make sure work was completed. [removed] is equally professional and has always returned texts or calls within minutes. [removed] has gone above and beyond to see that all issues have been resolved. This is one of few times with any company we are delighted to say that you do provide customer care because we feel that we are truly cared about!!!

5.0
Verified Homeowner
Hardeeville, on Sep 30, 2019

The personal attention of my superintendent

4.9
Verified Homeowner
Hardeeville, on Sep 29, 2019

[removed] has been incredible to work with in taking care of issues that have arisen. He schedules repairs / service immediately and follows up to make sure the vendor has scheduled the appointment as well as completed the work.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2019

Friendliness, "make you feel appreciated"

4.8
Verified Homeowner
Hardeeville, on Sep 28, 2019

Working with [removed].

4.0
Verified Homeowner
Hardeeville, on Sep 28, 2019

prompt courteous service

4.5
Verified Homeowner
Hardeeville, on Sep 25, 2019

Aftercare rep. [removed] has been very easy to deal with.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Hardeeville, on Dec 02, 2019

The building process and experience was second to none. We live in upstate NY and despite the distance we were kept in the loop of the progress of our home at all times. We never worried that we were not there through the building process.

5.0
Verified Homeowner
Hardeeville, on Nov 30, 2019

professional, organized and systematic. overall a great experience fro start to finish and ongoing.

5.0
Verified Homeowner
Hardeeville, on Nov 28, 2019

That I did not have major issues. Everyone was very welcoming. The staff at the sales office could not be nicer. Still waiting for my Margaritaville blender. LOL! I know I will get it.

4.9
Verified Homeowner
Hardeeville, on Nov 26, 2019

The personal relationships developed with everyone during the process.

5.0
Verified Homeowner
Hardeeville, on Nov 26, 2019

Worked with [name removed] who was very informative and friendly through orientation of the complex to finding an existing spec home. I felt the whole process of going to contract and closing was very efficient and quick. Looking to spending a lot of time in our second home in South [name removed].

5.0
Verified Homeowner
Hardeeville, on Nov 26, 2019

The fact that [name removed] uses standard checklists and processes to keep us informed of the progress. They always knew where we were at in the process and what the next steps would be.

4.7
Verified Homeowner
Hardeeville, on Nov 22, 2019

I will say this once to explain many of my answers. I bought a spec home that was completed prior to purchase. I had no input in what went into the villa but what I saw was to my satisfaction.

4.7
Verified Homeowner
Hardeeville, on Nov 14, 2019

We live out of state and received great communications from our builder [name removed] and [name removed] our Sales [name removed]

5.0
Verified Homeowner
Hardeeville, on Nov 13, 2019

[name removed], [name removed], [name removed] and [name removed] were very positive, efficient and capable in their positions. Really enjoyed working with all of them.

4.9
Verified Homeowner
Hardeeville, on Nov 06, 2019

We liked the personal attention we received through out the whole process. Any questions we had were responded to very quickly and answered to our complete satisfaction .

5.0
Verified Homeowner
Hardeeville, on Nov 05, 2019

The timetable stated for completion.

5.0
Verified Homeowner
Hardeeville, on Nov 02, 2019

I was able to do all things for the purchase online since I am still working & living in [removed]. The mortgage company and law firm were awesome to work with and made everything so easy. Since I was unable to be there for closing the law firm assisted me very well.

5.0
Verified Homeowner
Hardeeville, on Oct 28, 2019

Closing was quick.

4.9
Verified Homeowner
Hardeeville, on Oct 24, 2019

The process almost immediately went off the rails with the departure of our site superintendent and our sales representative. [removed] picked up the ball and made us feel confident in the project and did a good job on our behalf.

4.2
Verified Homeowner
Hardeeville, on Oct 19, 2019

the level of communication was excellent

5.0
Verified Homeowner
Hardeeville, on Oct 12, 2019

The exceptional attention to detail for the build quality and finish. I suggest adding a 20 to the evaluation so that [removed] can get a fair number rating.

5.0
Verified Homeowner
Hardeeville, on Oct 11, 2019

[removed], our builder, made the whole process run smoothly and efficiently. We received weekly updates and he was very responsive to our questions and concerns. He was extremely professional, yet friendly and easy to talk to. We felt confident knowing he was taking care of things.

5.0
Verified Homeowner
Hardeeville, on Sep 30, 2019

The personal attention of my superintendent

4.9
Verified Homeowner
Hardeeville, on Sep 28, 2019

Friendliness, "make you feel appreciated"

4.8
Verified Homeowner
Hardeeville, on Sep 28, 2019

Working with [removed].

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Hardeeville, on Dec 08, 2019

Quick response

4.2
Verified Homeowner
Hardeeville, on Dec 05, 2019

We enjoy the comprehensive nature and thoroughness of the warranty service/customer service experience. Our representative, [name removed], is extremely communicative and sincere in his desire to ensure our concerns.

5.0
Verified Homeowner
Hardeeville, on Dec 03, 2019

They have been quick to respond to request.

5.0
Verified Homeowner
Hardeeville, on Dec 02, 2019

[name removed] is what I like best about the customer care experience. He has made the process stress free and has assured that all issues were investigated and corrected in a timely manner. [name removed] always responds quickly to our calls and texts. Sometimes within minutes. We also like how knowledgeable [name removed] is about all aspects of our new home. We always trust [name removed].

5.0
Verified Homeowner
Hardeeville, on Dec 01, 2019

Any of our questions or concerns that we had were addressed and answered immediately. In addition, there was always follow-up to make sure we were taken care of.

5.0
Verified Homeowner
Hardeeville, on Nov 30, 2019

My Master Care representative [name removed] has been outstanding. He has responded almost immediately to my issues and questions. He is an invaluable asset to the [name removed] organization.

5.0
Verified Homeowner
Hardeeville, on Nov 17, 2019

The support by [name removed]

4.9
Verified Homeowner
Hardeeville, on Nov 15, 2019

How efficient [name removed] is. Any problems have been handled immediately and he always makes sure the problem has been solved.

5.0
Verified Homeowner
Hardeeville, on Nov 10, 2019

It's been flawless

5.0
Verified Homeowner
Hardeeville, on Nov 08, 2019

They have worked to fix our issues in a timely manner.

4.7
Verified Homeowner
Hardeeville, on Nov 02, 2019

The 2 year warranty

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2019

My rep [removed] has been the best part of the experience, always a smile, a true consumer advocate.

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2019

The prompt, courteous manner that all issues and concerns have been addressed!

5.0
Verified Homeowner
Hardeeville, on Oct 30, 2019

Quick response to fixing any problem we have had.

5.0
Verified Homeowner
Hardeeville, on Oct 29, 2019

[removed] has been a pleasure to work with.

5.0
Verified Homeowner
Hardeeville, on Oct 28, 2019

The way [removed] always follows up on things for us.

5.0
Verified Homeowner
Hardeeville, on Oct 05, 2019

It starts with [removed] being extremely professional and good about returning calls promptly, getting the right people to resolve issues and following up to make sure work was completed. [removed] is equally professional and has always returned texts or calls within minutes. [removed] has gone above and beyond to see that all issues have been resolved. This is one of few times with any company we are delighted to say that you do provide customer care because we feel that we are truly cared about!!!

5.0
Verified Homeowner
Hardeeville, on Sep 29, 2019

[removed] has been incredible to work with in taking care of issues that have arisen. He schedules repairs / service immediately and follows up to make sure the vendor has scheduled the appointment as well as completed the work.

5.0
Verified Homeowner
Hardeeville, on Sep 28, 2019

prompt courteous service

4.5
Verified Homeowner
Hardeeville, on Sep 25, 2019

Aftercare rep. [removed] has been very easy to deal with.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Hardeeville, on Dec 03, 2019

MasterCare's 2-year follow-up. MC Superintendent [name removed] has been so easy to work with in 2019. He has seen that all reported issues were addressed promptly by skilled repairmen. He answered all our questions regarding warranties. He encouraged us to contact him as needed in 2020.

4.7
Verified Homeowner
Hardeeville, on Nov 30, 2019

Scheduled activities by [name removed].

4.7
Verified Homeowner
Hardeeville, on Nov 22, 2019

Living in a Minto Community is a great experience. There is so much to do and more yet to come. The quality of the homes are very good and working with my Minto [name removed] ([name removed]) has made my transition to a new home a very pleasurable experience.

4.8
Verified Homeowner
Hardeeville, on Nov 16, 2019

The personal service provided by [name removed].

5.0
Verified Homeowner
Hardeeville, on Nov 13, 2019

Rapid response to any of my concerns, with only 1 exception, which I will comment on later

4.4
Verified Homeowner
Hardeeville, on Nov 10, 2019

[name removed] is delivering for the most part what was expected, nothing has been up and above other than our sales rep [name removed] who was outstanding.

3.4
Verified Homeowner