Top Homebuilder Ratings & Reviews

Minto Communities - USA

Latitude - Hilton Head

1,074 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.1

Installation & Workmanship

4.5

Community Profile

Minto Communities - USA logo

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible.  Read on to learn more about our journey over the past 60+ years.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Feb 05, 2023

I took a long time to complete the house. Also sub contractors didn't clean up after work.

5.0
Verified Homeowner
Hardeeville, on Feb 06, 2023

1st want to state [name removed] my warranty mgr. has been a great person to work with and demonstrates concern every time I have an issue. As well as demonstrating politeness and svc. Also, in coordinating with me and warranty work. He deserves a 20. and, my answers should not have a impact on his work ethic. He's been doing his best to clean up [name removed]'s poorly chosen contractors construction.

3.9
Verified Homeowner
Hardeeville, on Feb 06, 2023

We are fortunate that very little warranty work was needed. Of the work that was done, the company replacing the sinks was probably the best (although it was inefficient to also have to coordinate with a plumber - this is really one job); the worst - by far - we’re the flooring people. Interior logic was atrocious.

4.0
Verified Homeowner
Hardeeville, on Feb 04, 2023

all good!

4.9
Verified Homeowner
Hardeeville, on Feb 04, 2023

[name removed] has been great, taking care of every little concern, down to helping us learn how to program the garage door and clean the condensation line in the HVAC. Highly recommend!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 04, 2023

Purchase was fine quality of workmanship is another story and still going on

3.5
Verified Homeowner
Hardeeville, on Jan 27, 2023

Very much liked working with [name removed], [name removed] in the design center, [name removed], and [name removed]!! They are all very professional and outstanding people!!

5.0
Verified Homeowner
Hardeeville, SC, on Feb 02, 2023

Our agent ([name removed]) and both superintendents ([name removed] and [name removed]) were very responsive to us. [name removed] looked out for us in finding the perfect lot, and [name removed] was up front about progress and potential hold-ups once our build started. [name removed] (who was there for the majority of the build) was just awesome, keeping us updated, and often addressing issues himself when we had something we noticed needing fix/addressed.

4.8
Verified Homeowner
Hardeeville, on Feb 03, 2023

Our master care very responsive to few concerns. [name removed], our superintendent was very good at getting things done and keeping us in touch. [name removed] cabinets were very disappointing regarding warranty work.

5.0
Verified Homeowner
Hardeeville, on Jan 26, 2023

Some repairs of what should have been done during the build takes an inordinate amount after closing. Some of them componts are high quality but others like the windows aren't

4.2
Verified Homeowner
Hardeeville, on Jan 30, 2023

DISLIKE: Service Companies and techs seem rushed and overwhelmed by sheer volume. LIKE: Once on site, most techs try to resolve problems.

4.6
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

[name removed] was our sales agent and she was awesome. Once our home started to be built, we were handed over to [name removed]. We cannot say enough about [name removed]. Very friendly, communicated well with us, and just kept us in the loop throughout the entire process.

5.0
Verified Homeowner
Hardeeville, on Jan 25, 2023

[name removed] was the guy who pulled it all together for us. He was diligent and determined to make sure that everything was ultimately addressed. Thank goodness for [name removed].

5.0
Verified Homeowner
Hardeeville, on Jan 30, 2023

I can’t get anyone to complete anything! My punch list items from closing are still not done and I’m at mid year. Very frustrating. But the community is wonderful!

1.9
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

I like [name removed], my salesman, he was very responsive and good with phase-wide updates. My builder, [name removed], was lacking in communication for a while but we got beyond that. I wish more items would have been corrected between walk thru and closing…or even after closing to now.

4.8
Verified Homeowner
Hardeeville, on Jan 08, 2023

Very slow progress during build, some poor workmanship and unprofessional work

4.6
Verified Homeowner
Hardeeville, on Jan 30, 2023

Very responsive, we are satisfied

5.0
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

Absolutely nothing. It was a very pleasant and enjoyable experience for us. It was so much fun watching the building process of our beautiful home.

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2023

Some of the tile finish work was not good (one tile on the main bathroom floor has been addressed, the main bathroom shower walls are not good with many uneven tiles).

4.3
Verified Homeowner
Hardeeville, on Jan 28, 2023

Great follow up and timely adjustments coordinated by [name removed]!

5.0
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

Very lengthy time frame (18 months) from contract to closing due to infrastructure work on the phase early on. This is understandable. We were about 9 1/2 months from slab to closing. Our Construction Superintendent was not great about updates. We had to ask quite a bit of the time. We had water damage in the kitchen which was pointed out to our Super by us and our building inspector months before it was looked into. The remediation work was done very quickly and efficiently to make sure we closed, largely due to the work of [name removed] and [name removed]. The punch list issues have been handled by [name removed] as well, and we could not be happier with his responsiveness and follow up. Over all, although the experience was lengthy with more unknowns than known, we are happy with the final product so far.

4.6
Verified Homeowner
Hardeeville, on Dec 16, 2022

My wife and I have been very happy with our experience of building a home here in [name removed] Margaritaville - [name removed] [name removed]. We love our floor plan and the lot location that we selected. The amenities and activities available to us here are great. However, with the above being said, there have been issues with several of your vendors/sub-contractors in getting items owed to us delivered and/or completed, and other items repaired. Our Minto Master Care representative, [name removed], has been great and works very hard to get items completed, but we realize that the issue has been with your suppliers, such as [name removed] Supply. Other issues have been items found to be poorly or wrongly installed originally, and [name removed] works hard for us to get them corrected. I feel that with [name removed]'s efforts to fix issues and his continued work on our behalf, that we will continue to feel that we are happy with our experience with Minto Communities.

4.9
Verified Homeowner
Hardeeville, on Jan 23, 2023

It took longer than expected to get it done.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 28, 2023

The quality of workmanship is not acceptable. Training, apprenticeship program needed

5.0
Verified Homeowner
Hardeeville, on Dec 13, 2022

The design process was often confusing and convoluted. The root cause of this confusing was the conflicting and incomplete information we received during that initial phase. Once the build was completed and we started working with our Master care person, things improved GREATLY and honestly, pulled the whole house together. We are very grateful for our master care prep.

4.6
Verified Homeowner
Hardeeville, on Jan 21, 2023

The person who is my warranty contact is [name removed]. He is excellent and always answers my calls promptly. He follows through on every work that is done

5.0
Verified Homeowner
Hardeeville, SC, on Jan 28, 2023

My builder, [name removed] was very informative!

5.0
Verified Homeowner
Hardeeville, on Dec 13, 2022

During the build, owner expectations were not managed or communicated effectively. [name removed]'t blame covid, we have discovered after the build the same situation. The warranty rep, [name removed], communicates effectively. Owner expectations of quality processes are not. [name removed] has a systemic problem with communicating what the owner can expect. For instance, post build, we are on our 5th rework of the shower glass and knee wall construction. The superintendent and the trades are not coordinating and cross checking.

4.5
Verified Homeowner
Hardeeville, on Jan 21, 2023

Long wait to get repairs done

3.7
Verified Homeowner
Hardeeville, SC, on Jan 23, 2023

We loved and appreciated the continuous support from [name removed] at the sales center. Whether had questions regarding options and upgrades or needed information for our mortgage, he was always there for us. Secondly, we truly appreciated the thoroughness of our weekly updates from [name removed] [name removed]. [name removed] was always honest and up front with progress reports through texts and pictures. Since closing and moving in, [name removed] is always available for questions and/or issues.

4.6
Verified Homeowner
Hardeeville, on Dec 11, 2022

What we really appreciated is the meticulous attention from [name removed] representative. He is extremely organized and we believe, really cares about the customer/homeowner. We wish we had him as our Superintendent, who is no longer with [name removed] for obvious reasons. Our evaluation scores completely relate to [name removed]'s hard work and care with the house issues we had and continue to have. Nothing major, mind you, so that made it even more enjoyable. Please let [name removed] know about our thoughts in a team meeting, as we always do in person.

4.6
Verified Homeowner
Hardeeville, on Jan 19, 2023

I have liked the fast response and thorough follow-through of every service request made of my rep, [name removed].

5.0
Verified Homeowner
Hardeeville, SC, on Jan 23, 2023

The process was very simple

5.0
Verified Homeowner
Hardeeville, on Dec 10, 2022

[name removed] has been spectacular to work with as our Mastercare Representative! He is very attentive and so pleasant to work with. He has been very honest about what we should expect as we go through the process. [name removed] in the sales center was also amazing. These two individuals made any negative parts of our experience much better. [name removed], our building supervisor, who I know is no longer with [name removed], had horrible communication skills which we feel was something that was very crucial at that stage of our home build. Especially since we were out of state during our build.

4.8
Verified Homeowner
Hardeeville, on Jan 17, 2023

We are very happy with [name removed]. He is very professional and great with follow up.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 22, 2023

I didn’t like the way [name removed] from sales treated me over the phone when I called back when he said to, regarding answers to our build status.

5.0
Verified Homeowner
Hardeeville, on Dec 09, 2022

Lack of paint quality upsets me. It's been 11 months, and I'm still dealing with glue on my floors. I've asked several times to get [name removed] out to do it. They said they came but when the time people were here doing repairs, they said there was no way they were here

4.3
Verified Homeowner
Hardeeville, on Jan 17, 2023

We have nothing but good things to say about the warranty service/customer care.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 21, 2023

I had some issues with my home but both my building supervisor and my Master Care supervisor are addressing these issues in a timely matter and hope to have all completed within no more than 3 months. I would expect this from any new build.

4.9
Verified Homeowner
Hardeeville, on Dec 07, 2022

The people that I have dealt with during my build are phenomenal

4.6
Verified Homeowner
Hardeeville, SC, on Jan 17, 2023

Was told many times that we could count on closing 6-9 months from date of slab pour, it was actually about 10 months. Other than that, the process itself went smoothly.

4.8
Verified Homeowner
Hardeeville, on Jan 17, 2023

I like that I can call Masrercare for any problems and [name removed] always follows up to make sure things get done. My only big problem was/is hot water heater was not installed correctly thus resulting in no hot water several times, problem is still being repaired and garage door broken x2 but repaired now

5.0
Verified Homeowner
Hardeeville, on Jan 18, 2022

It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die

3.7
Verified Homeowner
Hardeeville, SC, on Jan 11, 2023

I liked the excellent detailed service that was provided to me by the [name removed] staff from my sales agent [name removed], design coordinator [name removed], building superintendent [name removed], the closing with [name removed] paralegal [name removed], and the welcoming committee [name removed] and [name removed]. Great people who made this dream come to fruition. Thank you! What I didnt like was the delay on the build due to staff issues, supply chain and goverment agency delay. 17 months from signing to closing.

4.9
Verified Homeowner
Hardeeville, on Jan 16, 2023

We like the communication and commitment of our supervisor, [name removed], to complete the construction issues that were identified. We dislike the communication and follow up calls by some of the subcontractors to complete tasks. Interior Logic is very poor at calling back after we left voice mail messages requesting an update on projects.

3.9
Verified Homeowner
Hardeeville, on Jan 15, 2022

We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.

4.8
Verified Homeowner
Hardeeville, SC, on Jan 09, 2023

We thought our sales person, [name removed], was amazing. We also had a great working relationship with our building supervisor. As far as dislikes, we were unhappy with the timeframe to get into the house, as well as the decisions by [name removed], as to which houses were delivered in which order and which got supplies and which didn’t. Instead of finishing certain things on our house, we waited for materials to finish a job that were given to others, like windows. Every night, doors and windows were left open and lights were left on. We purchased a more expensive lot due to having a preserve alongside us, as well as a lagoon. Only to find, set the lagoon is unable to retain water, and to preserve mostly died. We are very unhappy with this lagoon situation, and it is a continuing issue that needs to be resolved. We believe the structure is sound, but the finish work left a lot to be desired. It is very obvious there is a quality control layer within the organization missing.

4.5
Verified Homeowner
Hardeeville, on Jan 14, 2023

Overall experience has been outstanding. Some of the workmanship from the techs has been less than satisfactory but corrected upon request.

4.7
Verified Homeowner
Hardeeville, on Jan 08, 2022

Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked

5.0
Verified Homeowner
Hardeeville, SC, on Jan 09, 2023

Our agent led [name removed] led us to our salesman [name removed]. He explained everything and worked perfectly with us. Our design consultant [name removed] offered great advice we got everything we wanted and she helped us stay below our budget. Our builder [name removed] exceeded all our expectations. He kept us up to date each week with pictures answered every question. He made us feel as though we were his only customer. He is definitely an asset to [name removed]. He takes his job seriously. He explained from the first time we met until the final walk through everything. He was concern about issues we saw and has made sure to best of his ability that our home once we arrive will be taken care of. This young man is driven and a go getter. We thank God everyday for the ease of this build.

5.0
Verified Homeowner
Hardeeville, on Jan 12, 2023

They corrected my problems in an efficient manner.

5.0
Verified Homeowner
Hardeeville, on Jan 08, 2022

Great experience

5.0
Verified Homeowner
Hardeeville, on Jan 09, 2023

My Minto Master Care representative [name removed] has been a big help in correcting some minor building flaws. [name removed] listens intently and actually cares about my concerns.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 09, 2023

Once we decided to buy in LMHH. The excitement grew with each passing day. I would have liked to have been informed that there was going to be 2 additional payments, besides the original down-payment. I further wish the A and B selections were in a downloadable spreadsheet format. We spent hours (that we can never get back) making our own spreadsheets. It would be great to check a box next to each line item and get a total at the bottom. Each line item could have a note, further explaining each item and could have a picture to help us understand each item. The A and B selections are daunting and this would make it easier on the buyer. And it would eliminate the guessing game of how much each A and B selections will cost. Also in this spreadsheet, when you select a grouping it would Grey out the individual items in other places in the spread sheet, that are included in the package or grouping. We found that in our spreadsheet we had duplicate cost that were included in groups and packages. Of course pricing could easily be changed, prior to sharing the soreadsheet.

4.9
Verified Homeowner
Hardeeville, on Jan 04, 2022

The reps over promise and under deliver.

2.0
Verified Homeowner
Hardeeville, on Jan 06, 2023

[name removed] much!!!

1.2
Verified Homeowner
Hardeeville, SC, on Jan 08, 2023

Seems like we were not initially put on the Phase 5 list when originally requested. When following up with [name removed], he seemed surprised we were asking about a status. We were offered 1 lot only, which we took. Supervisor quality ranged from excellent ([name removed] and [name removed] ) to non existent (Dio). [name removed] was very responsive to requests. House looks great, still need some things repaired after we move in in February. HOA completely dropped the ball, they were not ready for us at settlement, we did not get a New Home celebration, and we still had to go down to their office to get accounts on the LMHH website. Overall, we are happy, the few minor glitches were dealt with, and we are looking forward to being part of the LMHH [name removed] [name removed] community.

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2022

Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.

4.7
Verified Homeowner
Hardeeville, on Dec 24, 2022

The home was not delivered as promised. Too many items were not completed. Although we could have not accepted it just before closing….. we already had a walkthrough and first closing that [name removed] called 1-2 days prior to each visit to say they were not ready. We opted to accept the hike and deal with it over the next few months.

3.5
Verified Homeowner
Hardeeville, SC, on Jan 07, 2023

The communication between us and [name removed]. Whenever we had questions or concerns our building supervisor was right on top of it. Also, our sales representative was helpful through out the process.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Feb 05, 2023

I took a long time to complete the house. Also sub contractors didn't clean up after work.

5.0
Verified Homeowner
Hardeeville, SC, on Feb 04, 2023

Purchase was fine quality of workmanship is another story and still going on

3.5
Verified Homeowner
Hardeeville, SC, on Feb 02, 2023

Our agent ([name removed]) and both superintendents ([name removed] and [name removed]) were very responsive to us. [name removed] looked out for us in finding the perfect lot, and [name removed] was up front about progress and potential hold-ups once our build started. [name removed] (who was there for the majority of the build) was just awesome, keeping us updated, and often addressing issues himself when we had something we noticed needing fix/addressed.

4.8
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

[name removed] was our sales agent and she was awesome. Once our home started to be built, we were handed over to [name removed]. We cannot say enough about [name removed]. Very friendly, communicated well with us, and just kept us in the loop throughout the entire process.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

I like [name removed], my salesman, he was very responsive and good with phase-wide updates. My builder, [name removed], was lacking in communication for a while but we got beyond that. I wish more items would have been corrected between walk thru and closing…or even after closing to now.

4.8
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

Absolutely nothing. It was a very pleasant and enjoyable experience for us. It was so much fun watching the building process of our beautiful home.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 30, 2023

Very lengthy time frame (18 months) from contract to closing due to infrastructure work on the phase early on. This is understandable. We were about 9 1/2 months from slab to closing. Our Construction Superintendent was not great about updates. We had to ask quite a bit of the time. We had water damage in the kitchen which was pointed out to our Super by us and our building inspector months before it was looked into. The remediation work was done very quickly and efficiently to make sure we closed, largely due to the work of [name removed] and [name removed]. The punch list issues have been handled by [name removed] as well, and we could not be happier with his responsiveness and follow up. Over all, although the experience was lengthy with more unknowns than known, we are happy with the final product so far.

4.6
Verified Homeowner
Hardeeville, SC, on Jan 28, 2023

The quality of workmanship is not acceptable. Training, apprenticeship program needed

5.0
Verified Homeowner
Hardeeville, SC, on Jan 28, 2023

My builder, [name removed] was very informative!

5.0
Verified Homeowner
Hardeeville, SC, on Jan 23, 2023

We loved and appreciated the continuous support from [name removed] at the sales center. Whether had questions regarding options and upgrades or needed information for our mortgage, he was always there for us. Secondly, we truly appreciated the thoroughness of our weekly updates from [name removed] [name removed]. [name removed] was always honest and up front with progress reports through texts and pictures. Since closing and moving in, [name removed] is always available for questions and/or issues.

4.6
Verified Homeowner
Hardeeville, SC, on Jan 23, 2023

The process was very simple

5.0
Verified Homeowner
Hardeeville, SC, on Jan 22, 2023

I didn’t like the way [name removed] from sales treated me over the phone when I called back when he said to, regarding answers to our build status.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 21, 2023

I had some issues with my home but both my building supervisor and my Master Care supervisor are addressing these issues in a timely matter and hope to have all completed within no more than 3 months. I would expect this from any new build.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 17, 2023

Was told many times that we could count on closing 6-9 months from date of slab pour, it was actually about 10 months. Other than that, the process itself went smoothly.

4.8
Verified Homeowner
Hardeeville, SC, on Jan 11, 2023

I liked the excellent detailed service that was provided to me by the [name removed] staff from my sales agent [name removed], design coordinator [name removed], building superintendent [name removed], the closing with [name removed] paralegal [name removed], and the welcoming committee [name removed] and [name removed]. Great people who made this dream come to fruition. Thank you! What I didnt like was the delay on the build due to staff issues, supply chain and goverment agency delay. 17 months from signing to closing.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 09, 2023

We thought our sales person, [name removed], was amazing. We also had a great working relationship with our building supervisor. As far as dislikes, we were unhappy with the timeframe to get into the house, as well as the decisions by [name removed], as to which houses were delivered in which order and which got supplies and which didn’t. Instead of finishing certain things on our house, we waited for materials to finish a job that were given to others, like windows. Every night, doors and windows were left open and lights were left on. We purchased a more expensive lot due to having a preserve alongside us, as well as a lagoon. Only to find, set the lagoon is unable to retain water, and to preserve mostly died. We are very unhappy with this lagoon situation, and it is a continuing issue that needs to be resolved. We believe the structure is sound, but the finish work left a lot to be desired. It is very obvious there is a quality control layer within the organization missing.

4.5
Verified Homeowner
Hardeeville, SC, on Jan 09, 2023

Our agent led [name removed] led us to our salesman [name removed]. He explained everything and worked perfectly with us. Our design consultant [name removed] offered great advice we got everything we wanted and she helped us stay below our budget. Our builder [name removed] exceeded all our expectations. He kept us up to date each week with pictures answered every question. He made us feel as though we were his only customer. He is definitely an asset to [name removed]. He takes his job seriously. He explained from the first time we met until the final walk through everything. He was concern about issues we saw and has made sure to best of his ability that our home once we arrive will be taken care of. This young man is driven and a go getter. We thank God everyday for the ease of this build.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 09, 2023

Once we decided to buy in LMHH. The excitement grew with each passing day. I would have liked to have been informed that there was going to be 2 additional payments, besides the original down-payment. I further wish the A and B selections were in a downloadable spreadsheet format. We spent hours (that we can never get back) making our own spreadsheets. It would be great to check a box next to each line item and get a total at the bottom. Each line item could have a note, further explaining each item and could have a picture to help us understand each item. The A and B selections are daunting and this would make it easier on the buyer. And it would eliminate the guessing game of how much each A and B selections will cost. Also in this spreadsheet, when you select a grouping it would Grey out the individual items in other places in the spread sheet, that are included in the package or grouping. We found that in our spreadsheet we had duplicate cost that were included in groups and packages. Of course pricing could easily be changed, prior to sharing the soreadsheet.

4.9
Verified Homeowner
Hardeeville, SC, on Jan 08, 2023

Seems like we were not initially put on the Phase 5 list when originally requested. When following up with [name removed], he seemed surprised we were asking about a status. We were offered 1 lot only, which we took. Supervisor quality ranged from excellent ([name removed] and [name removed] ) to non existent (Dio). [name removed] was very responsive to requests. House looks great, still need some things repaired after we move in in February. HOA completely dropped the ball, they were not ready for us at settlement, we did not get a New Home celebration, and we still had to go down to their office to get accounts on the LMHH website. Overall, we are happy, the few minor glitches were dealt with, and we are looking forward to being part of the LMHH [name removed] [name removed] community.

5.0
Verified Homeowner
Hardeeville, SC, on Jan 07, 2023

The communication between us and [name removed]. Whenever we had questions or concerns our building supervisor was right on top of it. Also, our sales representative was helpful through out the process.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 06, 2023

We are fortunate that very little warranty work was needed. Of the work that was done, the company replacing the sinks was probably the best (although it was inefficient to also have to coordinate with a plumber - this is really one job); the worst - by far - we’re the flooring people. Interior logic was atrocious.

4.0
Verified Homeowner
Hardeeville, on Feb 04, 2023

[name removed] has been great, taking care of every little concern, down to helping us learn how to program the garage door and clean the condensation line in the HVAC. Highly recommend!

5.0
Verified Homeowner
Hardeeville, on Feb 03, 2023

Our master care very responsive to few concerns. [name removed], our superintendent was very good at getting things done and keeping us in touch. [name removed] cabinets were very disappointing regarding warranty work.

5.0
Verified Homeowner
Hardeeville, on Jan 30, 2023

DISLIKE: Service Companies and techs seem rushed and overwhelmed by sheer volume. LIKE: Once on site, most techs try to resolve problems.

4.6
Verified Homeowner
Hardeeville, on Jan 30, 2023

I can’t get anyone to complete anything! My punch list items from closing are still not done and I’m at mid year. Very frustrating. But the community is wonderful!

1.9
Verified Homeowner
Hardeeville, on Jan 30, 2023

Very responsive, we are satisfied

5.0
Verified Homeowner
Hardeeville, on Jan 28, 2023

Great follow up and timely adjustments coordinated by [name removed]!

5.0
Verified Homeowner
Hardeeville, on Jan 23, 2023

It took longer than expected to get it done.

5.0
Verified Homeowner
Hardeeville, on Jan 21, 2023

The person who is my warranty contact is [name removed]. He is excellent and always answers my calls promptly. He follows through on every work that is done

5.0
Verified Homeowner
Hardeeville, on Jan 21, 2023

Long wait to get repairs done

3.7
Verified Homeowner
Hardeeville, on Jan 19, 2023

I have liked the fast response and thorough follow-through of every service request made of my rep, [name removed].

5.0
Verified Homeowner
Hardeeville, on Jan 17, 2023

We are very happy with [name removed]. He is very professional and great with follow up.

5.0
Verified Homeowner
Hardeeville, on Jan 17, 2023

We have nothing but good things to say about the warranty service/customer care.

5.0
Verified Homeowner
Hardeeville, on Jan 17, 2023

I like that I can call Masrercare for any problems and [name removed] always follows up to make sure things get done. My only big problem was/is hot water heater was not installed correctly thus resulting in no hot water several times, problem is still being repaired and garage door broken x2 but repaired now

5.0
Verified Homeowner
Hardeeville, on Jan 16, 2023

We like the communication and commitment of our supervisor, [name removed], to complete the construction issues that were identified. We dislike the communication and follow up calls by some of the subcontractors to complete tasks. Interior Logic is very poor at calling back after we left voice mail messages requesting an update on projects.

3.9
Verified Homeowner
Hardeeville, on Jan 14, 2023

Overall experience has been outstanding. Some of the workmanship from the techs has been less than satisfactory but corrected upon request.

4.7
Verified Homeowner
Hardeeville, on Jan 12, 2023

They corrected my problems in an efficient manner.

5.0
Verified Homeowner
Hardeeville, on Jan 09, 2023

My Minto Master Care representative [name removed] has been a big help in correcting some minor building flaws. [name removed] listens intently and actually cares about my concerns.

5.0
Verified Homeowner
Hardeeville, on Jan 06, 2023

[name removed] much!!!

1.2
Verified Homeowner
Hardeeville, on Dec 24, 2022

The home was not delivered as promised. Too many items were not completed. Although we could have not accepted it just before closing….. we already had a walkthrough and first closing that [name removed] called 1-2 days prior to each visit to say they were not ready. We opted to accept the hike and deal with it over the next few months.

3.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, on Feb 06, 2023

1st want to state [name removed] my warranty mgr. has been a great person to work with and demonstrates concern every time I have an issue. As well as demonstrating politeness and svc. Also, in coordinating with me and warranty work. He deserves a 20. and, my answers should not have a impact on his work ethic. He's been doing his best to clean up [name removed]'s poorly chosen contractors construction.

3.9
Verified Homeowner
Hardeeville, on Feb 04, 2023

all good!

4.9
Verified Homeowner
Hardeeville, on Jan 27, 2023

Very much liked working with [name removed], [name removed] in the design center, [name removed], and [name removed]!! They are all very professional and outstanding people!!

5.0
Verified Homeowner
Hardeeville, on Jan 26, 2023

Some repairs of what should have been done during the build takes an inordinate amount after closing. Some of them componts are high quality but others like the windows aren't

4.2
Verified Homeowner
Hardeeville, on Jan 25, 2023

[name removed] was the guy who pulled it all together for us. He was diligent and determined to make sure that everything was ultimately addressed. Thank goodness for [name removed].

5.0
Verified Homeowner
Hardeeville, on Jan 08, 2023

Very slow progress during build, some poor workmanship and unprofessional work

4.6
Verified Homeowner
Hardeeville, on Jan 04, 2023

Some of the tile finish work was not good (one tile on the main bathroom floor has been addressed, the main bathroom shower walls are not good with many uneven tiles).

4.3
Verified Homeowner
Hardeeville, on Dec 16, 2022

My wife and I have been very happy with our experience of building a home here in [name removed] Margaritaville - [name removed] [name removed]. We love our floor plan and the lot location that we selected. The amenities and activities available to us here are great. However, with the above being said, there have been issues with several of your vendors/sub-contractors in getting items owed to us delivered and/or completed, and other items repaired. Our Minto Master Care representative, [name removed], has been great and works very hard to get items completed, but we realize that the issue has been with your suppliers, such as [name removed] Supply. Other issues have been items found to be poorly or wrongly installed originally, and [name removed] works hard for us to get them corrected. I feel that with [name removed]'s efforts to fix issues and his continued work on our behalf, that we will continue to feel that we are happy with our experience with Minto Communities.

4.9
Verified Homeowner
Hardeeville, on Dec 13, 2022

The design process was often confusing and convoluted. The root cause of this confusing was the conflicting and incomplete information we received during that initial phase. Once the build was completed and we started working with our Master care person, things improved GREATLY and honestly, pulled the whole house together. We are very grateful for our master care prep.

4.6
Verified Homeowner
Hardeeville, on Dec 13, 2022

During the build, owner expectations were not managed or communicated effectively. [name removed]'t blame covid, we have discovered after the build the same situation. The warranty rep, [name removed], communicates effectively. Owner expectations of quality processes are not. [name removed] has a systemic problem with communicating what the owner can expect. For instance, post build, we are on our 5th rework of the shower glass and knee wall construction. The superintendent and the trades are not coordinating and cross checking.

4.5
Verified Homeowner
Hardeeville, on Dec 11, 2022

What we really appreciated is the meticulous attention from [name removed] representative. He is extremely organized and we believe, really cares about the customer/homeowner. We wish we had him as our Superintendent, who is no longer with [name removed] for obvious reasons. Our evaluation scores completely relate to [name removed]'s hard work and care with the house issues we had and continue to have. Nothing major, mind you, so that made it even more enjoyable. Please let [name removed] know about our thoughts in a team meeting, as we always do in person.

4.6
Verified Homeowner
Hardeeville, on Dec 10, 2022

[name removed] has been spectacular to work with as our Mastercare Representative! He is very attentive and so pleasant to work with. He has been very honest about what we should expect as we go through the process. [name removed] in the sales center was also amazing. These two individuals made any negative parts of our experience much better. [name removed], our building supervisor, who I know is no longer with [name removed], had horrible communication skills which we feel was something that was very crucial at that stage of our home build. Especially since we were out of state during our build.

4.8
Verified Homeowner
Hardeeville, on Dec 09, 2022

Lack of paint quality upsets me. It's been 11 months, and I'm still dealing with glue on my floors. I've asked several times to get [name removed] out to do it. They said they came but when the time people were here doing repairs, they said there was no way they were here

4.3
Verified Homeowner
Hardeeville, on Dec 07, 2022

The people that I have dealt with during my build are phenomenal

4.6
Verified Homeowner
Hardeeville, on Jan 18, 2022

It's just hard to get the work and repairs done in a timely fashion. Especially the greenery. They removed my plants and put them in storage 8 months ago and never brought them back. I contact them all the time and don't get a reply for weeks. I was going to have some landscaping done by them, but haven't heard back. My drainage had not been replaced and my existing plants may die

3.7
Verified Homeowner
Hardeeville, on Jan 15, 2022

We have not had any major problems with our home and [name removed] has been wonderful getting the minor repairs done. We live our home.

4.8
Verified Homeowner
Hardeeville, on Jan 08, 2022

Everyone we have worked with have been professional, friendly, and listen and respond to anything we have asked

5.0
Verified Homeowner
Hardeeville, on Jan 08, 2022

Great experience

5.0
Verified Homeowner
Hardeeville, on Jan 04, 2022

The reps over promise and under deliver.

2.0
Verified Homeowner
Hardeeville, on Jan 04, 2022

Been trying to get a landscape water problem resolved for almost a year, but lots of promises ,but no resolution. . Because of water problem we have a [name removed] in the house on the side where the water issue is. Might even have a mold issue from it.

4.7
Verified Homeowner