Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, FL, on Aug 09, 2020
Everything was so well planned and thought through. We felt perfectly manged and we'll informed. The few very minor issues were resolved lightning fast. After buying and selling many homes, this was the smoothest transaction ever. Thank you so much.
Daytona Beach, on Aug 09, 2020
MasterCare communication was excellent experience for us
Daytona Beach, FL, on Aug 09, 2020
From the beginning with [name removed] to the end with [name removed] without forgetting [name removed] the designer, we are very please with everything they did for us.
Daytona Beach, on Aug 08, 2020
[name removed], our Mastercare Representative, was professional, caring, responsive and an absolute pleasure to deal with. He is, by far, the best that [name removed] has to offer.
Daytona Beach, FL, on Aug 07, 2020
all went very well with [name removed] and [name removed] thank YOU
Daytona Beach, FL, on Aug 07, 2020
[name removed] were very professional and helpful. [name removed] the builder was outstanding. He answered all questions that I had and told me I could contact him with any concerns that I might have.
Daytona Beach, FL, on Aug 07, 2020
My experience from meeting my salesman, purchasing a villa, communication throughout was perfect and the best builder ever!
Daytona Beach, on Aug 06, 2020
We had a section of soffit come loose from the front of our home. Upon inspecting it, we found it was not installed properly. We contacted Master Care and they came out and reinstalled it. We have found other minor problems that we are still waiting to be repaired.
Daytona Beach, FL, on Aug 06, 2020
Loved the purchase experience from meeting [name removed] to working with our fabulous builder [name removed].
Daytona Beach, FL, on Aug 04, 2020
My only complaint is the washer leaked the first time I used it and the dryer is not working - it sets for 45 min but within 10min it says it's done. Otherwise my builder [name removed] was incredible answering all of my questions and explained things well on the walk through - the quality of the home is very good. I haven't moved in yet but have stayed there a couple of times - I'm very happy with the house! The contract experience went very smooth. All things were explained to me clearly. They were very patient with all of my questions. They made the whole experience fun. One problem that I had was with the design center. I felt rushed to finish picking out my things that if I had not reminded her we would have forgotten to order appliances and then in the afternoon we noticed that we had not picked out the lighting so I had to rush picking them out. Overall it was a positive experience.
Daytona Beach, FL, on Aug 03, 2020
Liked the updates and photos weekly. I wasn't able to be there so that was awesome. I also thought everyone was and is so nice. No matter what I needed, someone is there and can help..
Daytona Beach, FL, on Aug 03, 2020
First of all, my builder [name removed] was great to work with. I have two disappointing issues that provide [name removed] with an opportunity to do better, and have a more satisfied customer. First, During the Group A selection process I paid for extra rain gutters. “Exterior gutters at sides and rear of house.“ There are NO gutters across the rear of the house! During common [name removed] summer rain storms, there is a waterfall of water (I have video) that pours down where two different roof lines meet and form a valley. This washes away all of the mulch below and also causes flooding water to back up into my lanai. This should be unacceptable and I find it very disappointing. First, the group A selection is misleading. Secondly no one who understands rainfall and what happens below the roof should build a home without gutters at the junction of two different angle roofs where the water is funneled & comes pouring down line a waterfall in one spot. Please either rewrite your group selections, or better yet, offer completed gutters that truly offer protection from these downpours and the mess that it makes. This should have been figured out in phase 1. I am in phase 3. Very disappointing. The second issue is the poor quality of the standard paint used in the interior of the home. Any slight touch of hands or anything else causes permanent marking. This low quality quality paint can’t be wiped clean. This is especially evident during the move-in process. At least leave the homeowner a quart of paint for touch-up. Overall, everything else has so far been very good. That said,?[name removed] should be ashamed of themselves with the rear gutters and should rectify this issue as a basic good building principle. I. My business this type of omission would have been corrected early on. Call me and I’ll show it to someone. Thank you for your consideration of this feedback. Sincerely, [name removed] 516-526-3674
Daytona Beach, FL, on Aug 02, 2020
[name removed] and [name removed] were always cheerful, awesome, professional, friendly and always there to help and make you the feeling you can trust them. Both were wonderful to work with. Honestly I can’t say enough good things about them. [name removed] is lucky to have them as part of their staff. I can honestly say I don’t think you could find better employees then both of them. [name removed] who did my Option A was also professional, friendly and very helpful in the short time I worked with her. Just about all the staff that I met were friendly, professional and helpful. Unfortunately, I can’t say the same about [name removed], as she was rude at times, not always helpful, Her impatience made us feel she was doing us a favor. I am sorry to say was not very professional and made mistakes on my B Options that I missed and was disappointing as we saw her note changes but were not recorded. We spent a lot of time explaining and showing her pics of paint colors, the soap and garbage disposal button being on left and right side of kitchen faucet as in other models, instead both were placed on same side. Our interaction with [name removed] very surprising based on the rest of your staff. I would suggest that she take some customer service classes, as even if she was having a bad day it should not reflect back to her customers as these are major purchases. A nice touch was the bow on the door and gifts given after you closed on your home.
Daytona Beach, FL, on Aug 01, 2020
Everything was fine and I am very happy with my new home.
Daytona Beach, FL, on Aug 01, 2020
Everyone we dealt with his been responsive and helpful. [name removed] made the initial purchase a delight, [name removed] was quite helpful during “B” selections and [name removed] was amazing throughout the building process.
Daytona Beach, on Jul 31, 2020
I really like your MasterCare service. [name removed] is so helpful besides being knowledgeable about houses and resources.
Daytona Beach, on Jul 31, 2020
Like the quality. Love having Mastercare for two years.
Daytona Beach, on Jul 29, 2020
We are happy with the sales staff and quality of the homes and facilities. Understanding its a new community [name removed] has been responsive to our needs.
Daytona Beach, on Jul 29, 2020
The upgrades on my home were very expensive in price but lack the quality they should have. Also the management in my community consistently changes and e-mauls and phone calls are not returned.
Daytona Beach, FL, on Jul 27, 2020
The staff was very knowledgeable and friendly. They answered any questions that we had and were always available and prompt With information.
Daytona Beach, FL, on Jul 27, 2020
I was very satisfied with Mintos. They followed thru with everything they promised in a timely manner. Frequent updates via email or text. Calls were always returned.
Daytona Beach, FL, on Jul 26, 2020
Covid regulations did not help anything, but that is just one of those things. There isn't one go to person during the entire process. You go from a sales person to interior sales person, etc. Eventually there are so many people involved that you do not know who is in charge of the sale. It's not until you are in contact with your builder, in my case [name removed], that there is one person that can get answers for you.
Daytona Beach, FL, on Jul 26, 2020
Everyone was professional and kept us informed.
Daytona Beach, on Jul 24, 2020
Liked the building process very much, but having problems with my side yard that can’t seemed to be rectified! Most every other problem has been fixed right away by [name removed]. [name removed] has been great!
Daytona Beach, on Jul 24, 2020
Still waiting for someone to address our air conditioning pad not level.
Daytona Beach, FL, on Jul 24, 2020
Loved [name removed] in the sales office. She was very knowledgeable and incredibly helpful. [name removed] is an asset to minto. He is on top of everything and really looks out for the details to make his homebuyers happy.
Daytona Beach, FL, on Jul 23, 2020
Loved our experience with [name removed]. ALWAYS returned called and handled any concerns we asked about. We trusted him! [name removed] (sales) The BEST! [name removed] (design) Wonderful input! We feel like we got the best of the best! COVID made the experience more difficult. We were not able to meet about certain items in person.
Daytona Beach, FL, on Jul 22, 2020
Ease of communication with our builder, [name removed] and his commitment to our complete satisfaction
Daytona Beach, FL, on Jul 19, 2020
Very informative process. upgrade options and the friendly employees
Daytona Beach, on Jul 17, 2020
Very Impressed with the entire process and every person we dealt with. We are very happy with our new home. My main concern with the home is we are having flooding and and landcaping issues. A work order has been submitted but we would love a follow up
Daytona Beach, on Jul 17, 2020
Purchase and building process was good. House is built well. [name removed] has taken good care of us for warranty work. We love the friendliness of the community.
Daytona Beach, on Jul 15, 2020
I love the house & it’s design. Although the homes are close they are designed like you have privacy. I dislike the fact that it takes forever to get approval to do work, like plant a tree, from the board. I also dislike that the community has done nothing to make our lake more attractive, like some trees around it. We as homeowners would love to do this project ourselves, with approval but are not allowed to do anything on the property that is not ours. We live in [name removed] & would like for it to look like [name removed] in the back of our homes.
Daytona Beach, on Jul 13, 2020
Have been dissatisfied with response to my HOA problems with my landscaping which should be a part of overall satisfaction. Home in itself has been good but ARB regarding issues not satisfactory. But overall minus those issues, good experience.
Daytona Beach, on Jul 07, 2020
So far, everything is good and MasterCare if responsive if there is a problem.
Daytona Beach, on Jul 06, 2020
The Liaisons with the Home Owner have been terrific. [name removed] during construction and [name removed] after move in have been beyond helpful. They answer phone quickly, and always strive to solve the problem.
Daytona Beach, on Jul 06, 2020
how well my home is built and great service from master care
Daytona Beach, on Jul 02, 2020
We like the way there has been consistent follow up on problems as they are identified. Looking forward to our six month review.
Daytona Beach, on Jul 02, 2020
So far, follow up has been prompt when needed.
Daytona Beach, on Jul 01, 2020
Too many items needed to be remedied or repaired after moving in: however [name removed] has been great to work with so far.
Daytona Beach, on Jul 01, 2020
The staff, especially our MasterCare rep [name removed] take great care of us
Daytona Beach, on Jun 30, 2020
That we actually have a program like this. It's comforting to know that our house has someone still looking out for it.
Daytona Beach, on Jun 28, 2020
Like most neighbors. pool, and gym. Some members think they are the only homeowners here. Too many rules and enforcing them is impossible. The master care people are awesome. [name removed] is the best! He deserves a raise. The greenery landscapers do a much better job in keeping(commons) entrance area pristine. [name removed] so much for homes. Sod was replaced and have problem with centipeds
Daytona Beach, on Jun 27, 2020
[name removed] is tops at his job representing [name removed]. Our only complaint Is the lawn and the money and labor we have spent trying to get green grass.
Daytona Beach, on Jun 23, 2020
Timely ness, friendliness and willing to make it right.
Daytona Beach, on Jun 20, 2020
The friendliness and helpful way in which we were treated. [name removed] was always on top of any issues we had and made it a much nicer experience than in other homes I have purchased. Thanks [name removed]!!
Daytona Beach, on Jun 20, 2020
It’s nice to have a designated person for service.
Daytona Beach, on Jun 19, 2020
Fast care when a problem has been told to [name removed]
Daytona Beach, on Jun 19, 2020
We are so amazed at how responsive [name removed] has been to our needs. He is attentive, responsive and highly professional at all times. He will always speak whenever he travels around the neighborhood, no matter how busy he is, even if we do not have an issue to discuss. He treats us like family.
Daytona Beach, on Jun 15, 2020
All my requests for repairs have been attended to
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, FL, on Aug 09, 2020
Everything was so well planned and thought through. We felt perfectly manged and we'll informed. The few very minor issues were resolved lightning fast. After buying and selling many homes, this was the smoothest transaction ever. Thank you so much.
Daytona Beach, FL, on Aug 09, 2020
From the beginning with [name removed] to the end with [name removed] without forgetting [name removed] the designer, we are very please with everything they did for us.
Daytona Beach, FL, on Aug 07, 2020
all went very well with [name removed] and [name removed] thank YOU
Daytona Beach, FL, on Aug 07, 2020
[name removed] were very professional and helpful. [name removed] the builder was outstanding. He answered all questions that I had and told me I could contact him with any concerns that I might have.
Daytona Beach, FL, on Aug 07, 2020
My experience from meeting my salesman, purchasing a villa, communication throughout was perfect and the best builder ever!
Daytona Beach, FL, on Aug 06, 2020
Loved the purchase experience from meeting [name removed] to working with our fabulous builder [name removed].
Daytona Beach, FL, on Aug 04, 2020
My only complaint is the washer leaked the first time I used it and the dryer is not working - it sets for 45 min but within 10min it says it's done. Otherwise my builder [name removed] was incredible answering all of my questions and explained things well on the walk through - the quality of the home is very good. I haven't moved in yet but have stayed there a couple of times - I'm very happy with the house! The contract experience went very smooth. All things were explained to me clearly. They were very patient with all of my questions. They made the whole experience fun. One problem that I had was with the design center. I felt rushed to finish picking out my things that if I had not reminded her we would have forgotten to order appliances and then in the afternoon we noticed that we had not picked out the lighting so I had to rush picking them out. Overall it was a positive experience.
Daytona Beach, FL, on Aug 03, 2020
Liked the updates and photos weekly. I wasn't able to be there so that was awesome. I also thought everyone was and is so nice. No matter what I needed, someone is there and can help..
Daytona Beach, FL, on Aug 03, 2020
First of all, my builder [name removed] was great to work with. I have two disappointing issues that provide [name removed] with an opportunity to do better, and have a more satisfied customer. First, During the Group A selection process I paid for extra rain gutters. “Exterior gutters at sides and rear of house.“ There are NO gutters across the rear of the house! During common [name removed] summer rain storms, there is a waterfall of water (I have video) that pours down where two different roof lines meet and form a valley. This washes away all of the mulch below and also causes flooding water to back up into my lanai. This should be unacceptable and I find it very disappointing. First, the group A selection is misleading. Secondly no one who understands rainfall and what happens below the roof should build a home without gutters at the junction of two different angle roofs where the water is funneled & comes pouring down line a waterfall in one spot. Please either rewrite your group selections, or better yet, offer completed gutters that truly offer protection from these downpours and the mess that it makes. This should have been figured out in phase 1. I am in phase 3. Very disappointing. The second issue is the poor quality of the standard paint used in the interior of the home. Any slight touch of hands or anything else causes permanent marking. This low quality quality paint can’t be wiped clean. This is especially evident during the move-in process. At least leave the homeowner a quart of paint for touch-up. Overall, everything else has so far been very good. That said,?[name removed] should be ashamed of themselves with the rear gutters and should rectify this issue as a basic good building principle. I. My business this type of omission would have been corrected early on. Call me and I’ll show it to someone. Thank you for your consideration of this feedback. Sincerely, [name removed] 516-526-3674
Daytona Beach, FL, on Aug 02, 2020
[name removed] and [name removed] were always cheerful, awesome, professional, friendly and always there to help and make you the feeling you can trust them. Both were wonderful to work with. Honestly I can’t say enough good things about them. [name removed] is lucky to have them as part of their staff. I can honestly say I don’t think you could find better employees then both of them. [name removed] who did my Option A was also professional, friendly and very helpful in the short time I worked with her. Just about all the staff that I met were friendly, professional and helpful. Unfortunately, I can’t say the same about [name removed], as she was rude at times, not always helpful, Her impatience made us feel she was doing us a favor. I am sorry to say was not very professional and made mistakes on my B Options that I missed and was disappointing as we saw her note changes but were not recorded. We spent a lot of time explaining and showing her pics of paint colors, the soap and garbage disposal button being on left and right side of kitchen faucet as in other models, instead both were placed on same side. Our interaction with [name removed] very surprising based on the rest of your staff. I would suggest that she take some customer service classes, as even if she was having a bad day it should not reflect back to her customers as these are major purchases. A nice touch was the bow on the door and gifts given after you closed on your home.
Daytona Beach, FL, on Aug 01, 2020
Everything was fine and I am very happy with my new home.
Daytona Beach, FL, on Aug 01, 2020
Everyone we dealt with his been responsive and helpful. [name removed] made the initial purchase a delight, [name removed] was quite helpful during “B” selections and [name removed] was amazing throughout the building process.
Daytona Beach, FL, on Jul 27, 2020
The staff was very knowledgeable and friendly. They answered any questions that we had and were always available and prompt With information.
Daytona Beach, FL, on Jul 27, 2020
I was very satisfied with Mintos. They followed thru with everything they promised in a timely manner. Frequent updates via email or text. Calls were always returned.
Daytona Beach, FL, on Jul 26, 2020
Covid regulations did not help anything, but that is just one of those things. There isn't one go to person during the entire process. You go from a sales person to interior sales person, etc. Eventually there are so many people involved that you do not know who is in charge of the sale. It's not until you are in contact with your builder, in my case [name removed], that there is one person that can get answers for you.
Daytona Beach, FL, on Jul 26, 2020
Everyone was professional and kept us informed.
Daytona Beach, FL, on Jul 24, 2020
Loved [name removed] in the sales office. She was very knowledgeable and incredibly helpful. [name removed] is an asset to minto. He is on top of everything and really looks out for the details to make his homebuyers happy.
Daytona Beach, FL, on Jul 23, 2020
Loved our experience with [name removed]. ALWAYS returned called and handled any concerns we asked about. We trusted him! [name removed] (sales) The BEST! [name removed] (design) Wonderful input! We feel like we got the best of the best! COVID made the experience more difficult. We were not able to meet about certain items in person.
Daytona Beach, FL, on Jul 22, 2020
Ease of communication with our builder, [name removed] and his commitment to our complete satisfaction
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Aug 06, 2020
We had a section of soffit come loose from the front of our home. Upon inspecting it, we found it was not installed properly. We contacted Master Care and they came out and reinstalled it. We have found other minor problems that we are still waiting to be repaired.
Daytona Beach, on Jul 24, 2020
Still waiting for someone to address our air conditioning pad not level.
Daytona Beach, on Jul 02, 2020
We like the way there has been consistent follow up on problems as they are identified. Looking forward to our six month review.
Daytona Beach, on Jul 02, 2020
So far, follow up has been prompt when needed.
Daytona Beach, on Jun 30, 2020
That we actually have a program like this. It's comforting to know that our house has someone still looking out for it.
Daytona Beach, on Jun 27, 2020
[name removed] is tops at his job representing [name removed]. Our only complaint Is the lawn and the money and labor we have spent trying to get green grass.
Daytona Beach, on Jun 23, 2020
Timely ness, friendliness and willing to make it right.
Daytona Beach, on Jun 20, 2020
The friendliness and helpful way in which we were treated. [name removed] was always on top of any issues we had and made it a much nicer experience than in other homes I have purchased. Thanks [name removed]!!
Daytona Beach, on Jun 20, 2020
It’s nice to have a designated person for service.
Daytona Beach, on Jun 19, 2020
Fast care when a problem has been told to [name removed]
Daytona Beach, on Jun 19, 2020
We are so amazed at how responsive [name removed] has been to our needs. He is attentive, responsive and highly professional at all times. He will always speak whenever he travels around the neighborhood, no matter how busy he is, even if we do not have an issue to discuss. He treats us like family.
Daytona Beach, on Jun 15, 2020
All my requests for repairs have been attended to
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Aug 09, 2020
MasterCare communication was excellent experience for us
Daytona Beach, on Aug 08, 2020
[name removed], our Mastercare Representative, was professional, caring, responsive and an absolute pleasure to deal with. He is, by far, the best that [name removed] has to offer.
Daytona Beach, on Jul 31, 2020
I really like your MasterCare service. [name removed] is so helpful besides being knowledgeable about houses and resources.
Daytona Beach, on Jul 31, 2020
Like the quality. Love having Mastercare for two years.
Daytona Beach, on Jul 29, 2020
We are happy with the sales staff and quality of the homes and facilities. Understanding its a new community [name removed] has been responsive to our needs.
Daytona Beach, on Jul 29, 2020
The upgrades on my home were very expensive in price but lack the quality they should have. Also the management in my community consistently changes and e-mauls and phone calls are not returned.
Daytona Beach, on Jul 24, 2020
Liked the building process very much, but having problems with my side yard that can’t seemed to be rectified! Most every other problem has been fixed right away by [name removed]. [name removed] has been great!
Daytona Beach, on Jul 17, 2020
Very Impressed with the entire process and every person we dealt with. We are very happy with our new home. My main concern with the home is we are having flooding and and landcaping issues. A work order has been submitted but we would love a follow up
Daytona Beach, on Jul 17, 2020
Purchase and building process was good. House is built well. [name removed] has taken good care of us for warranty work. We love the friendliness of the community.
Daytona Beach, on Jul 15, 2020
I love the house & it’s design. Although the homes are close they are designed like you have privacy. I dislike the fact that it takes forever to get approval to do work, like plant a tree, from the board. I also dislike that the community has done nothing to make our lake more attractive, like some trees around it. We as homeowners would love to do this project ourselves, with approval but are not allowed to do anything on the property that is not ours. We live in [name removed] & would like for it to look like [name removed] in the back of our homes.
Daytona Beach, on Jul 13, 2020
Have been dissatisfied with response to my HOA problems with my landscaping which should be a part of overall satisfaction. Home in itself has been good but ARB regarding issues not satisfactory. But overall minus those issues, good experience.
Daytona Beach, on Jul 07, 2020
So far, everything is good and MasterCare if responsive if there is a problem.
Daytona Beach, on Jul 06, 2020
The Liaisons with the Home Owner have been terrific. [name removed] during construction and [name removed] after move in have been beyond helpful. They answer phone quickly, and always strive to solve the problem.
Daytona Beach, on Jul 06, 2020
how well my home is built and great service from master care
Daytona Beach, on Jul 01, 2020
Too many items needed to be remedied or repaired after moving in: however [name removed] has been great to work with so far.
Daytona Beach, on Jul 01, 2020
The staff, especially our MasterCare rep [name removed] take great care of us
Daytona Beach, on Jun 28, 2020
Like most neighbors. pool, and gym. Some members think they are the only homeowners here. Too many rules and enforcing them is impossible. The master care people are awesome. [name removed] is the best! He deserves a raise. The greenery landscapers do a much better job in keeping(commons) entrance area pristine. [name removed] so much for homes. Sod was replaced and have problem with centipeds