Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Sep 16, 2021
I have several outstanding workorders for issues that have not been taken care of yet.
Daytona Beach, on Sep 18, 2021
Lies, difficulty in getting anything done in a timely manner
Daytona Beach, FL, on Sep 20, 2021
We received timely information and updates, and the [name removed] team was very responsive and answered all our questions.
Daytona Beach, on Sep 16, 2021
I question the overall quality of construction when homes are built so rapidly. But we are very happy here and thankful we got in when we did.
Daytona Beach, on Sep 17, 2021
I am still waiting for some ticket items to be fixed since the move in inspection
Daytona Beach, FL, on Sep 19, 2021
I felt someone was with me to answer questions or concerns throughout the process. I loved getting weekly updates with photos included from my builder, [name removed].
Daytona Beach, on Sep 10, 2021
The home is great!! The lawn/lawncare has been an issue for awhile now. I know they are short staffed but some of the issues are not due to that. I have a second work order in and am waiting to hear from the Greenery.
Daytona Beach, on Sep 13, 2021
The few things that I turned in were handled quickly.
Daytona Beach, on Sep 10, 2021
Our Mastercare [name removed], [name removed], has been absolutely wonderful to work with. He is very responsive and very helpful addressing any issues we have had.
Daytona Beach, on Sep 13, 2021
Everything about the service and care has been great!!! My builder [name removed] & my MasterCare guy [name removed] have been SUPER!!! They respond quickly and are very helpful.
Daytona Beach, on Sep 09, 2021
We're very happy and satisfied with our home, however, we are very dissatisfied with the lifestyle activities. There are no clubs to speak of and those that try and get organized are put on hold for months on end. There's not much to do here except for street parties and drinking is encouraged alot by the Bar and Chill. I like an occasional drink but this community pushes the partying and drinking continually. The other 55 plus communities offer a lot more activity-wise than was promised here. There's only music with an occasional band on weekends and people are retired here. Aside from pickleball and having to pay for classes at the fitness center, there's not much to do. Again, no clubs are organized for residents to join daily. The Villages and [name removed] has so much more to offer with hundreds/thousands of clubs and infrastructure.
Daytona Beach, on Sep 12, 2021
I love my master care [name removed] quick responses and repairs!!
Daytona Beach, on Sep 08, 2021
Concerned about the growth and proposed road thru Compass [name removed] to phase 8. And a proposed rout for construction traffic up Compass [name removed] doesn't make any sense! With land continuing to be purchased, will [name removed] still cap at 4000 homes?
Daytona Beach, on Sep 12, 2021
the 2 year warranty gives us time to evaluate the home since we are not living there full time.
Daytona Beach, on Sep 07, 2021
[name removed], our builder, was awesome! We feel like he is a friend. We are also very happy with [name removed] and feel it was the right decision to have our pool included in our home building.
Daytona Beach, FL, on Sep 16, 2021
the efficient way I was walked thru the progress of selecting and buying the house.
Daytona Beach, on Sep 03, 2021
The quality of [name removed]'s home construction is great. [name removed] currently runs the HOA and, therefore, [name removed] currently oversees the landscaping. The landscaping of existing homes, such as weed pulling, mulch covering, and dead palm tree replacement is lacking while the landscaping of new homes progresses flawlessly without delay. Since [name removed] is currently our HOA, [name removed] should provide more focus and priority on the landscaping of the existing homes.
Daytona Beach, FL, on Sep 15, 2021
We liked everything. Our builder [name removed] kept us up to date on everything. We love our new home.
Daytona Beach, on Sep 02, 2021
While I like Minto Communities, sometimes I feel they are more into quantity instead of quality. While they are good at fixing issues one they are discovered it would be nice if it was done right from the get go.
Daytona Beach, on Sep 08, 2021
We very happy with the warranty service we have received so far. It is a comfort to know that service is only a phone call away. I have confidence that [name removed] will provide service that is fair and timely.
Daytona Beach, on Sep 01, 2021
Love the amenities, concerned it’s getting crowded especially with family members. Disappointed with the “mow and go” tactic of the Greenery.
Daytona Beach, on Sep 07, 2021
Customer care has been great so far. We like that there is a warranty for 2 years.
Daytona Beach, FL, on Sep 12, 2021
When we we’re closing it would have been nice if [name removed] would have allowed us to store a few things in the garage a couple days before we closed so we could return the trailer earlier
Daytona Beach, on Sep 01, 2021
[name removed] was always there for me. I am still waiting for items to be fixed.
Daytona Beach, on Sep 06, 2021
Focusing on this aspect of living in a Minto Community, the initial settling in period was way too stressful with a major issue being ignored and pushed forward too long, making my move in a living ongoing nightmare: specifically, poor grading, negative towards house in some spots, covered up with copious amounts of mulch and a very delayed response, addressing it with regrading, finally after what felt like a battle to get an expert to evaluate and then approval of regrading. Extremely surprised at the mess around my house that I moved into, the hasty addition of French drains, sloppily installed after first rain, the next week, and then the long hard weeks ahead to rove that gutters and french drains still did not fix the problem. There is way too much concrete around the cottages and very poorly draining ground at that. I don't understand why a person buying a new home would be subjected to the endless putting off of something that should have been done properly to begin with. Stressful to point of PTSD surfacing, wanting to move, not wanting to be here, heading toward clinical depression, etc. The experience will forever be etched in my brain and is THE STORY I tell everyone I encounter who asks me about moving in this community. So you create your own impressions in the bigger world by handing owners a mess. Just recently, 6 months after moving in, receiving a fix for water in garage, despite sending endless photos and request to mastercare. If "Life is a song," [name removed], moving into a house here is a dirge, like a funeral dirge. Say goodbye to joy, happiness, satisfaction, etc. for the duration. And a lingering WTF attitude is going on here. I have way bigger issues with [name removed] than this house, regarding the poor design construction of the FINS UP Fitness center, where they cannot get the humidity below the '80s, a dangerous level to work out in, a harmful level for equipment and building safety, and a ridiculous mess, since it is usually more humid inside than outside. My issues have not gone away.
Daytona Beach, FL, on Sep 11, 2021
Getting the minor problems with the home after closing has been difficult
Daytona Beach, on Aug 31, 2021
Our only issues has been the landscaping. Our weeds are three feet fall, especially in our back garden. I have put in a service request to get this fixed. Other than that, we love our house.
Daytona Beach, on Sep 05, 2021
Love [name removed] with Master Care and our superintendent [name removed],
Daytona Beach, on Sep 04, 2021
Have been experiencing far too many issues with a brand new a/c unit. This is extremely concerning
Daytona Beach, FL, on Sep 04, 2021
Everything went very smoothly. Everyone was very responsive to our questions and concerns when we had them.
Daytona Beach, on Aug 26, 2021
We love how well built our house is. The [name removed] employees — sales, design, construction, and Mastercare — have been awesome.
Daytona Beach, on Sep 03, 2021
I do not like the product the electrical company has installed in my home. The breakers are too sensitive and keep kicking off. They say that these are the breakers that [name removed] wanted in these homes and there is nothing that can be done about it.
Daytona Beach, on Aug 25, 2021
The only thing I would say I didn’t like was that there was no way to get “exactly” what I wanted in the construction process. I wasn’t looking for a custom home but it seemed like there were a few areas where “big” exceptions could have allowed for a better experience. I.e.) foundation/lanai options, gutters, and doors.
Daytona Beach, FL, on Sep 02, 2021
The whole process was smooth and our superintendent, [name removed], could not have been any better at keeping us informed. Also very personable and professional. The only thing that was a bit confusing was choosing some of the options. But when helped by someone it was clarified.
Daytona Beach, on Sep 03, 2021
The warranty service has been excellent. With the very few issues we have had, they were resolved quickly and completely.
Daytona Beach, on Aug 22, 2021
Good experience - except for the HVAC system. Need to get on floor to put the filter in. [name removed] good for older folks. The system does not cool the house evenly. The paint in garage floor not good.
Daytona Beach, FL, on Sep 01, 2021
we were very happy the way [name removed] took care of are new home and i will let people no about him
Daytona Beach, on Sep 03, 2021
Great customer car and warranty service. In both cases, response is fast and courteous.
Daytona Beach, on Aug 21, 2021
POSITIVE: 1. Our Master Care representative ([name removed]) is a SUPERSTAR... He has helped with every issue that has popped up this past year in a very professional way, keeping us updated on job status and always with a great smile. He has become a good friend... NEGATIVE : 1. Our experience selecting the "Bs" with [name removed] was both good and bad. She did a good job getting through the selection process, but provided bad information regarding our flooring selection. Specifically, we wanted tile flooring with no grout lines. She told us that based on our level 5 selection we could expect no greater than a 1/16" grout line, which was acceptable. We ended up with grout lines ranging from 3/8" to 1/4" through the house. A blatant lie or just not very knowledgeable of what your tile installers could do. Other tile installers in the area assured me that the 1/16" thin grout line was possible. For our $19,000 flooring upgrade, my wife and I expected to get what we were told at the design center. **HUGE FAIL** 2. Sometimes we find it challenging to enjoy our $28,000.00 pond view lot from our backyard due to the Cottage garages, motorcycles, Jeeps and cars that park near the pond disrupt our view. Headlights are often left on shining into homes on Compass [name removed] Dr. [name removed] quite the "Living in Paradise" we had in mind. Many homeowners on Compass [name removed] Dr have complained about this issue and certainly would like to get it corrected... Please have your landscape team add a few palm trees and screen shubry to the top of the ponds at each Cottage driveway. This would go a long way passify many homeowners on Compass [name removed] Dr., and avoid another "HUGE FAIL"
Daytona Beach, FL, on Aug 31, 2021
We liked the team that assisted with this build. They walked us through every step with patience and professionalism
Daytona Beach, on Sep 03, 2021
[name removed] has been excellent to work with
Daytona Beach, on Aug 20, 2021
Everything that was promised seems to be delivered. I'm still not sure about the outside lights/panic system. I still have a primary redisdence outside the state so I can not comment on the duribility of the [name removed] home, it looks about the same every time I'm there.
Daytona Beach, on Aug 27, 2021
[name removed]'s people respond to any issues I had
Daytona Beach, on Aug 18, 2021
HOA is a complete joke! you need to get out into the community and talk to the home owners!
Daytona Beach, on Aug 26, 2021
We love our master care rep [name removed]. She is extremely responsive and always follows up
Daytona Beach, FL, on Aug 28, 2021
I liked the ability to buy and then pick out my group A items by phone. I was living in Connecticut when I decided to buy a bamboo cottage [site unseen]. I choose a real estate agent from the internet and she was able to put me in direct contact with [name removed]. The process was organized and very easy to complete from Connecticut.
Daytona Beach, on Aug 16, 2021
Rushing the building process so workers can't complete jobs to customer satisfaction. Which results in major call backs. Call backs take so much time for everyone involved.
Daytona Beach, on Aug 21, 2021
Excellent program! Love the fact that [name removed]'s 2-year service covers almost everything in our home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, FL, on Sep 20, 2021
We received timely information and updates, and the [name removed] team was very responsive and answered all our questions.
Daytona Beach, FL, on Sep 19, 2021
I felt someone was with me to answer questions or concerns throughout the process. I loved getting weekly updates with photos included from my builder, [name removed].
Daytona Beach, FL, on Sep 16, 2021
the efficient way I was walked thru the progress of selecting and buying the house.
Daytona Beach, FL, on Sep 15, 2021
We liked everything. Our builder [name removed] kept us up to date on everything. We love our new home.
Daytona Beach, FL, on Sep 12, 2021
When we we’re closing it would have been nice if [name removed] would have allowed us to store a few things in the garage a couple days before we closed so we could return the trailer earlier
Daytona Beach, FL, on Sep 11, 2021
Getting the minor problems with the home after closing has been difficult
Daytona Beach, FL, on Sep 04, 2021
Everything went very smoothly. Everyone was very responsive to our questions and concerns when we had them.
Daytona Beach, FL, on Sep 02, 2021
The whole process was smooth and our superintendent, [name removed], could not have been any better at keeping us informed. Also very personable and professional. The only thing that was a bit confusing was choosing some of the options. But when helped by someone it was clarified.
Daytona Beach, FL, on Sep 01, 2021
we were very happy the way [name removed] took care of are new home and i will let people no about him
Daytona Beach, FL, on Aug 31, 2021
We liked the team that assisted with this build. They walked us through every step with patience and professionalism
Daytona Beach, FL, on Aug 28, 2021
I liked the ability to buy and then pick out my group A items by phone. I was living in Connecticut when I decided to buy a bamboo cottage [site unseen]. I choose a real estate agent from the internet and she was able to put me in direct contact with [name removed]. The process was organized and very easy to complete from Connecticut.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Sep 18, 2021
Lies, difficulty in getting anything done in a timely manner
Daytona Beach, on Sep 17, 2021
I am still waiting for some ticket items to be fixed since the move in inspection
Daytona Beach, on Sep 13, 2021
The few things that I turned in were handled quickly.
Daytona Beach, on Sep 13, 2021
Everything about the service and care has been great!!! My builder [name removed] & my MasterCare guy [name removed] have been SUPER!!! They respond quickly and are very helpful.
Daytona Beach, on Sep 12, 2021
I love my master care [name removed] quick responses and repairs!!
Daytona Beach, on Sep 12, 2021
the 2 year warranty gives us time to evaluate the home since we are not living there full time.
Daytona Beach, on Sep 08, 2021
We very happy with the warranty service we have received so far. It is a comfort to know that service is only a phone call away. I have confidence that [name removed] will provide service that is fair and timely.
Daytona Beach, on Sep 07, 2021
Customer care has been great so far. We like that there is a warranty for 2 years.
Daytona Beach, on Sep 06, 2021
Focusing on this aspect of living in a Minto Community, the initial settling in period was way too stressful with a major issue being ignored and pushed forward too long, making my move in a living ongoing nightmare: specifically, poor grading, negative towards house in some spots, covered up with copious amounts of mulch and a very delayed response, addressing it with regrading, finally after what felt like a battle to get an expert to evaluate and then approval of regrading. Extremely surprised at the mess around my house that I moved into, the hasty addition of French drains, sloppily installed after first rain, the next week, and then the long hard weeks ahead to rove that gutters and french drains still did not fix the problem. There is way too much concrete around the cottages and very poorly draining ground at that. I don't understand why a person buying a new home would be subjected to the endless putting off of something that should have been done properly to begin with. Stressful to point of PTSD surfacing, wanting to move, not wanting to be here, heading toward clinical depression, etc. The experience will forever be etched in my brain and is THE STORY I tell everyone I encounter who asks me about moving in this community. So you create your own impressions in the bigger world by handing owners a mess. Just recently, 6 months after moving in, receiving a fix for water in garage, despite sending endless photos and request to mastercare. If "Life is a song," [name removed], moving into a house here is a dirge, like a funeral dirge. Say goodbye to joy, happiness, satisfaction, etc. for the duration. And a lingering WTF attitude is going on here. I have way bigger issues with [name removed] than this house, regarding the poor design construction of the FINS UP Fitness center, where they cannot get the humidity below the '80s, a dangerous level to work out in, a harmful level for equipment and building safety, and a ridiculous mess, since it is usually more humid inside than outside. My issues have not gone away.
Daytona Beach, on Sep 05, 2021
Love [name removed] with Master Care and our superintendent [name removed],
Daytona Beach, on Sep 04, 2021
Have been experiencing far too many issues with a brand new a/c unit. This is extremely concerning
Daytona Beach, on Sep 03, 2021
I do not like the product the electrical company has installed in my home. The breakers are too sensitive and keep kicking off. They say that these are the breakers that [name removed] wanted in these homes and there is nothing that can be done about it.
Daytona Beach, on Sep 03, 2021
The warranty service has been excellent. With the very few issues we have had, they were resolved quickly and completely.
Daytona Beach, on Sep 03, 2021
Great customer car and warranty service. In both cases, response is fast and courteous.
Daytona Beach, on Sep 03, 2021
[name removed] has been excellent to work with
Daytona Beach, on Aug 27, 2021
[name removed]'s people respond to any issues I had
Daytona Beach, on Aug 26, 2021
We love our master care rep [name removed]. She is extremely responsive and always follows up
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Sep 16, 2021
I have several outstanding workorders for issues that have not been taken care of yet.
Daytona Beach, on Sep 16, 2021
I question the overall quality of construction when homes are built so rapidly. But we are very happy here and thankful we got in when we did.
Daytona Beach, on Sep 10, 2021
The home is great!! The lawn/lawncare has been an issue for awhile now. I know they are short staffed but some of the issues are not due to that. I have a second work order in and am waiting to hear from the Greenery.
Daytona Beach, on Sep 10, 2021
Our Mastercare [name removed], [name removed], has been absolutely wonderful to work with. He is very responsive and very helpful addressing any issues we have had.
Daytona Beach, on Sep 09, 2021
We're very happy and satisfied with our home, however, we are very dissatisfied with the lifestyle activities. There are no clubs to speak of and those that try and get organized are put on hold for months on end. There's not much to do here except for street parties and drinking is encouraged alot by the Bar and Chill. I like an occasional drink but this community pushes the partying and drinking continually. The other 55 plus communities offer a lot more activity-wise than was promised here. There's only music with an occasional band on weekends and people are retired here. Aside from pickleball and having to pay for classes at the fitness center, there's not much to do. Again, no clubs are organized for residents to join daily. The Villages and [name removed] has so much more to offer with hundreds/thousands of clubs and infrastructure.
Daytona Beach, on Sep 08, 2021
Concerned about the growth and proposed road thru Compass [name removed] to phase 8. And a proposed rout for construction traffic up Compass [name removed] doesn't make any sense! With land continuing to be purchased, will [name removed] still cap at 4000 homes?
Daytona Beach, on Sep 07, 2021
[name removed], our builder, was awesome! We feel like he is a friend. We are also very happy with [name removed] and feel it was the right decision to have our pool included in our home building.
Daytona Beach, on Sep 03, 2021
The quality of [name removed]'s home construction is great. [name removed] currently runs the HOA and, therefore, [name removed] currently oversees the landscaping. The landscaping of existing homes, such as weed pulling, mulch covering, and dead palm tree replacement is lacking while the landscaping of new homes progresses flawlessly without delay. Since [name removed] is currently our HOA, [name removed] should provide more focus and priority on the landscaping of the existing homes.
Daytona Beach, on Sep 02, 2021
While I like Minto Communities, sometimes I feel they are more into quantity instead of quality. While they are good at fixing issues one they are discovered it would be nice if it was done right from the get go.
Daytona Beach, on Sep 01, 2021
Love the amenities, concerned it’s getting crowded especially with family members. Disappointed with the “mow and go” tactic of the Greenery.
Daytona Beach, on Sep 01, 2021
[name removed] was always there for me. I am still waiting for items to be fixed.
Daytona Beach, on Aug 31, 2021
Our only issues has been the landscaping. Our weeds are three feet fall, especially in our back garden. I have put in a service request to get this fixed. Other than that, we love our house.
Daytona Beach, on Aug 26, 2021
We love how well built our house is. The [name removed] employees — sales, design, construction, and Mastercare — have been awesome.
Daytona Beach, on Aug 25, 2021
The only thing I would say I didn’t like was that there was no way to get “exactly” what I wanted in the construction process. I wasn’t looking for a custom home but it seemed like there were a few areas where “big” exceptions could have allowed for a better experience. I.e.) foundation/lanai options, gutters, and doors.
Daytona Beach, on Aug 22, 2021
Good experience - except for the HVAC system. Need to get on floor to put the filter in. [name removed] good for older folks. The system does not cool the house evenly. The paint in garage floor not good.
Daytona Beach, on Aug 21, 2021
POSITIVE: 1. Our Master Care representative ([name removed]) is a SUPERSTAR... He has helped with every issue that has popped up this past year in a very professional way, keeping us updated on job status and always with a great smile. He has become a good friend... NEGATIVE : 1. Our experience selecting the "Bs" with [name removed] was both good and bad. She did a good job getting through the selection process, but provided bad information regarding our flooring selection. Specifically, we wanted tile flooring with no grout lines. She told us that based on our level 5 selection we could expect no greater than a 1/16" grout line, which was acceptable. We ended up with grout lines ranging from 3/8" to 1/4" through the house. A blatant lie or just not very knowledgeable of what your tile installers could do. Other tile installers in the area assured me that the 1/16" thin grout line was possible. For our $19,000 flooring upgrade, my wife and I expected to get what we were told at the design center. **HUGE FAIL** 2. Sometimes we find it challenging to enjoy our $28,000.00 pond view lot from our backyard due to the Cottage garages, motorcycles, Jeeps and cars that park near the pond disrupt our view. Headlights are often left on shining into homes on Compass [name removed] Dr. [name removed] quite the "Living in Paradise" we had in mind. Many homeowners on Compass [name removed] Dr have complained about this issue and certainly would like to get it corrected... Please have your landscape team add a few palm trees and screen shubry to the top of the ponds at each Cottage driveway. This would go a long way passify many homeowners on Compass [name removed] Dr., and avoid another "HUGE FAIL"
Daytona Beach, on Aug 20, 2021
Everything that was promised seems to be delivered. I'm still not sure about the outside lights/panic system. I still have a primary redisdence outside the state so I can not comment on the duribility of the [name removed] home, it looks about the same every time I'm there.
Daytona Beach, on Aug 18, 2021
HOA is a complete joke! you need to get out into the community and talk to the home owners!