Overall Satisfaction
Community Profile
Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Oct 19, 2020
the only problem i have is rust coming thru the pavers. Jesses is dong the best to fix the prolem
Daytona Beach, on Oct 18, 2020
we only lived in the house for 1 month before we returned to our home in Maine. we are not satisfied with the condition of our tile floors. Very little protection was used during construction and we have many chipped tiles and the grout was scraped down to remove the dirt. very poor
Daytona Beach, on Oct 13, 2020
Do take care of most issues in a timely manner. Have had an issue with contractors that are coming to fix something though not setting up a time and have often caught me at an inconvenient time
Daytona Beach, on Oct 13, 2020
Landscape committee needs to be more realistic and responsive in meeting homeowners needs..For Example: Dead plants or scrubs need to be replaced before they are black or brown..diseased or dying landscape specimens detract from our vibrant community and should be a top priority for replacement
Daytona Beach, on Oct 12, 2020
So far the warranty experience has been great.
Daytona Beach, on Oct 09, 2020
Have had no issues with my new home in the first year.
Daytona Beach, on Oct 09, 2020
Customer service actually XXXXX s you can put all the smiles and happiness in an old buddies stuff upfront but if you don’t perform you’re wasting your time and mine
Daytona Beach, on Oct 05, 2020
(1) [name removed], from MasterCare, does a great job at listening to us. However, he doesn't have the power to actually get things done....and that's not his fault. E.g., we reported an issue with the floor tile grout being different colors. We had to wait forever, for someone to even come out and look at it. Then, we waited for them to come out and do the repair. Then, we pointed out that the problem was never fixed...after they worked on it, for three days, during the week of 7/27. We reported it to [name removed] again, at our 6-Month review, in August. He has no idea, when they would be back out to correct it. We pointed out the mismatch of grout colors, during our walkthru...back in early February....it is now October and it hasn't been repaired...eight months. In another case, [name removed] tried to get a french drain installed, between our villa and the one next door, needed for flooding issues. He was overridden, on that decision. He tries to help us, but his hands are tied.
Daytona Beach, on Oct 02, 2020
HOA approvals, need a little work. Mine seems to have missed two approval meetings. Its not critical, but could be a bit better. Also maybe add them to the HOA portal.
Daytona Beach, on Oct 02, 2020
Love it, they are always attentive to my needs.
Daytona Beach, on Oct 01, 2020
The builder and Master Care rep. were always ready to solve any problems promptly. The builder builds a top quality product.
Daytona Beach, on Oct 01, 2020
The warranty service/customer care experience was superb!! I would rate it higher than a 10 if I could
Daytona Beach, on Sep 29, 2020
had a problem with 2nd tub and home services wouldn't fix due to covid even though I was not living at the house at the time - - long story!!! short - I managed to work around them and in process of getting ifxed
Daytona Beach, on Sep 29, 2020
[name removed] has been outstanding in helping us get things corrected and fixed. She’s been very thorough going through our home with us identifying some things needing attention that we’d not even noticed. Her communication with us has been outstanding and she typically responds almost immediately when we have questions. She also alerts us that we have a contractor coming and immediately follows up once they’ve been here to ensure they did what they were supposed to.
Daytona Beach, on Sep 28, 2020
Honestly, the service has been incredible. [name removed], our mastercare person has initiated contact in a timely manner and our builder, [name removed] lead a tight build. We've had very few issues and none that were of major impact. I've bought new several times before and never experienced such great service. The home quality has been outstanding. We love it!
Daytona Beach, on Sep 28, 2020
Warrant service/Mastercare service has been awesome
Daytona Beach, on Sep 26, 2020
I really liked my experience with my builder, Mastercare rep, and the sales agent,
Daytona Beach, on Sep 21, 2020
We’ve had a few delays because of COVID and things have not gone exactly on schedule but so far we feel things are proceeding satisfactory
Daytona Beach, on Sep 16, 2020
Overall the experience was excellent. The only issue that could of been handled better was the landscaping. We had dead plants within the first month and still to this day have shrubs that are either dead or pulled out by the deer. We were also looking at rocks and dirt in the mulched area for the first eleven months. We don’t complain but [name removed] should pay a little more attention to the presentation of the outside of the houses and not just the entrance to the development.
Daytona Beach, on Sep 14, 2020
Customer care has been good. The real problem has been I bought a premium lot on the preserve. Knowing it was a overflow drain there. But they cleared half of the preserve leaving no vegetation. After a lot pressure they put in one by one bottle brush plants on property to help camouflage. Still unsatisfactory. Also drainage problem that’s a on going problem. Everyone trying on going since March. To soon for warranty.
Daytona Beach, on Sep 12, 2020
Our rep has been great! The scheduling piece w the office is a challenge sometimes - huge windows... if you need something fixed but have a 4 hour window- it’s annoying
Daytona Beach, on Sep 09, 2020
[name removed] happy that the quartz countertop for my master bath has been discontinued. There’s a crack in the backsplash there and so far no way to replace it. There should be a way to deal with fixing or replacing discontinued products.
Daytona Beach, on Sep 04, 2020
The fit and finish of the windows and screens could be better. There were a number of paint issues that have mostly been resolved. Seals in garage could be better.
Daytona Beach, on Sep 03, 2020
Professional attitude, friendliness of Sales and inside staff. Follow-up by [name removed] techs that follow uo and respond to our concerns. The activities area a match for most of the owners and neighbors. Fins Up!
Daytona Beach, on Sep 01, 2020
Love the follow up after care . It's great to have someone to count on as things settle in with the house
Daytona Beach, on Aug 31, 2020
I enjoyed the entire experience from beginning to end.
Daytona Beach, on Aug 29, 2020
[name removed] is the best! He is responsive to any and all questions/concerns I express to him. If he dose not know the answer to my question, Which is rare, he gets back to me with the answer the same day. He is polite and professional at all times.We feel blessed to have him as our Master Care representative. We we’re not as lucky with our builder.
Daytona Beach, on Aug 29, 2020
The fact that after we changed our mind and wanted to make a change in our B's - long before they even started on the house we were told we couldn't. Although, after we talked to [name removed] about it, he was able to make sure we got the upgrade we requested ... Thank You Sy!!
Daytona Beach, on Aug 27, 2020
[name removed] is wonderful to work with. I cannot tell you how wonderful it is to have him as our representative for Master Care.
Daytona Beach, FL, on Jul 12, 2018
My builder [removed] always made me feel as if my home was the only one he was building at the time. Always very responsive and reliable
Daytona Beach, FL, on Jul 12, 2018
friendly, helpful staff and a good product
Daytona Beach, FL, on Jul 09, 2018
I felt like I was treated like a queen. Everyone that I dealt with was excellent. Especially my builder [removed] and [removed]. I would highly recommend Minto.
Daytona Beach, FL, on Jul 09, 2018
I loved that my builder, [removed], sent me pictures. That made it so much more exciting.
Daytona Beach, FL, on Jul 01, 2018
[removed] sent me pictures of my home weekly to document the progress. He was my partner on the project along wit [removed] who was always helpful and answered all my questions promptly.
Daytona Beach, FL, on Jun 23, 2018
Everything! This is my first experience in purchasing anew home and other than the sticker shock of B meeting offerings it has been a positive experience.
Daytona Beach, FL, on Jun 17, 2018
Everyone involved from the moment I walked into the welcome center to today. The attention to detail is amazing. No call goes unanswered which is so valuable. My experience has been the best. Thank you
Daytona Beach, FL, on Jun 08, 2018
My superintendent- [removed] is a great guy. Friendly, competent, and conscientious.
Daytona Beach, FL, on May 23, 2018
The pictures and updates sent from our builder were great. He kept us up on the progress.
Daytona Beach, FL, on May 08, 2018
Customer Service and assistance answering questions. staff was always available to help.
Daytona Beach, FL, on Apr 29, 2018
[removed] worried that any issue was not addressed and resolved. [removed] was outstanding. And he and [removed] continue to provide outstanding customer service on the few issues that are being resolved as work continues in a brand new community.
Daytona Beach, FL, on Apr 20, 2018
It was amazing to me that [removed] would take the time and energy to send me photos and updates of my Villas progress. I never asked, nor expected this level of Customer Service. I have lived here for one month now. [removed], [removed], [removed], Dallas have been available and have addressed my concerns immediately! The landscaping and design is blowing my mind! I feel very secure and safe. [removed] been most helpful to our neighborhood. He is out and circulating Amongst us, on a daily basis. [removed] is a “problem solver” And gets results in a most efficient Manner. We all appreciate him. Thank you. [removed]
Daytona, FL, on Apr 18, 2018
Everyone was really helpful, & seemed genially happy to work with us. I really appreciated my overall experience from start to finish. Everyone was great to work with.
Daytona, FL, on Apr 16, 2018
[removed], my builder contact, ALWAYS kept in contact with me. He sent me pictures as my home progressed. He is wonderful!
Daytona, FL, on Apr 15, 2018
[removed] was readily available throughout the entire process and addressed issues as they arose. His professionalism and attention to detail made building from another city smooth and painless. Although the yard drainage issues continue to be a problem that Minto is working to solve, everything else is excellent.
Daytona, FL, on Apr 13, 2018
[removed] was very prompt at responding to my calls & kept me up on the building progress.
Daytona, FL, on Apr 11, 2018
We were very impressed with [removed], our construction supervisor. He gave us the feeling that his only job was to keep us informed with the building process, and to send photos of each step of the construction.
Daytona, FL, on Apr 10, 2018
Why I am giving a six (6) on overall quality is because the cut-off date of this survey has not allowed sufficient time for building issues to be resolved. I am confident that if more time was alloted the evaluation would be a 10 but until issues are completed to satisfaction this will have to be my answer. It is not [removed]'s lack of response, his has been excellent. It is the higher and outside agencies not communicating well with one another which is causing delays pertaining to some major issues with my property and within the community.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, FL, on Jul 12, 2018
My builder [removed] always made me feel as if my home was the only one he was building at the time. Always very responsive and reliable
Daytona Beach, FL, on Jul 12, 2018
friendly, helpful staff and a good product
Daytona Beach, FL, on Jul 09, 2018
I felt like I was treated like a queen. Everyone that I dealt with was excellent. Especially my builder [removed] and [removed]. I would highly recommend Minto.
Daytona Beach, FL, on Jul 09, 2018
I loved that my builder, [removed], sent me pictures. That made it so much more exciting.
Daytona Beach, FL, on Jul 01, 2018
[removed] sent me pictures of my home weekly to document the progress. He was my partner on the project along wit [removed] who was always helpful and answered all my questions promptly.
Daytona Beach, FL, on Jun 23, 2018
Everything! This is my first experience in purchasing anew home and other than the sticker shock of B meeting offerings it has been a positive experience.
Daytona Beach, FL, on Jun 17, 2018
Everyone involved from the moment I walked into the welcome center to today. The attention to detail is amazing. No call goes unanswered which is so valuable. My experience has been the best. Thank you
Daytona Beach, FL, on Jun 08, 2018
My superintendent- [removed] is a great guy. Friendly, competent, and conscientious.
Daytona Beach, FL, on May 23, 2018
The pictures and updates sent from our builder were great. He kept us up on the progress.
Daytona Beach, FL, on May 08, 2018
Customer Service and assistance answering questions. staff was always available to help.
Daytona Beach, FL, on Apr 29, 2018
[removed] worried that any issue was not addressed and resolved. [removed] was outstanding. And he and [removed] continue to provide outstanding customer service on the few issues that are being resolved as work continues in a brand new community.
Daytona Beach, FL, on Apr 20, 2018
It was amazing to me that [removed] would take the time and energy to send me photos and updates of my Villas progress. I never asked, nor expected this level of Customer Service. I have lived here for one month now. [removed], [removed], [removed], Dallas have been available and have addressed my concerns immediately! The landscaping and design is blowing my mind! I feel very secure and safe. [removed] been most helpful to our neighborhood. He is out and circulating Amongst us, on a daily basis. [removed] is a “problem solver” And gets results in a most efficient Manner. We all appreciate him. Thank you. [removed]
Daytona, FL, on Apr 18, 2018
Everyone was really helpful, & seemed genially happy to work with us. I really appreciated my overall experience from start to finish. Everyone was great to work with.
Daytona, FL, on Apr 16, 2018
[removed], my builder contact, ALWAYS kept in contact with me. He sent me pictures as my home progressed. He is wonderful!
Daytona, FL, on Apr 15, 2018
[removed] was readily available throughout the entire process and addressed issues as they arose. His professionalism and attention to detail made building from another city smooth and painless. Although the yard drainage issues continue to be a problem that Minto is working to solve, everything else is excellent.
Daytona, FL, on Apr 13, 2018
[removed] was very prompt at responding to my calls & kept me up on the building progress.
Daytona, FL, on Apr 11, 2018
We were very impressed with [removed], our construction supervisor. He gave us the feeling that his only job was to keep us informed with the building process, and to send photos of each step of the construction.
Daytona, FL, on Apr 10, 2018
Why I am giving a six (6) on overall quality is because the cut-off date of this survey has not allowed sufficient time for building issues to be resolved. I am confident that if more time was alloted the evaluation would be a 10 but until issues are completed to satisfaction this will have to be my answer. It is not [removed]'s lack of response, his has been excellent. It is the higher and outside agencies not communicating well with one another which is causing delays pertaining to some major issues with my property and within the community.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Oct 19, 2020
the only problem i have is rust coming thru the pavers. Jesses is dong the best to fix the prolem
Daytona Beach, on Oct 18, 2020
we only lived in the house for 1 month before we returned to our home in Maine. we are not satisfied with the condition of our tile floors. Very little protection was used during construction and we have many chipped tiles and the grout was scraped down to remove the dirt. very poor
Daytona Beach, on Oct 12, 2020
So far the warranty experience has been great.
Daytona Beach, on Oct 09, 2020
Customer service actually XXXXX s you can put all the smiles and happiness in an old buddies stuff upfront but if you don’t perform you’re wasting your time and mine
Daytona Beach, on Oct 05, 2020
(1) [name removed], from MasterCare, does a great job at listening to us. However, he doesn't have the power to actually get things done....and that's not his fault. E.g., we reported an issue with the floor tile grout being different colors. We had to wait forever, for someone to even come out and look at it. Then, we waited for them to come out and do the repair. Then, we pointed out that the problem was never fixed...after they worked on it, for three days, during the week of 7/27. We reported it to [name removed] again, at our 6-Month review, in August. He has no idea, when they would be back out to correct it. We pointed out the mismatch of grout colors, during our walkthru...back in early February....it is now October and it hasn't been repaired...eight months. In another case, [name removed] tried to get a french drain installed, between our villa and the one next door, needed for flooding issues. He was overridden, on that decision. He tries to help us, but his hands are tied.
Daytona Beach, on Oct 02, 2020
HOA approvals, need a little work. Mine seems to have missed two approval meetings. Its not critical, but could be a bit better. Also maybe add them to the HOA portal.
Daytona Beach, on Oct 02, 2020
Love it, they are always attentive to my needs.
Daytona Beach, on Oct 01, 2020
The warranty service/customer care experience was superb!! I would rate it higher than a 10 if I could
Daytona Beach, on Sep 29, 2020
had a problem with 2nd tub and home services wouldn't fix due to covid even though I was not living at the house at the time - - long story!!! short - I managed to work around them and in process of getting ifxed
Daytona Beach, on Sep 29, 2020
[name removed] has been outstanding in helping us get things corrected and fixed. She’s been very thorough going through our home with us identifying some things needing attention that we’d not even noticed. Her communication with us has been outstanding and she typically responds almost immediately when we have questions. She also alerts us that we have a contractor coming and immediately follows up once they’ve been here to ensure they did what they were supposed to.
Daytona Beach, on Sep 28, 2020
Honestly, the service has been incredible. [name removed], our mastercare person has initiated contact in a timely manner and our builder, [name removed] lead a tight build. We've had very few issues and none that were of major impact. I've bought new several times before and never experienced such great service. The home quality has been outstanding. We love it!
Daytona Beach, on Sep 28, 2020
Warrant service/Mastercare service has been awesome
Daytona Beach, on Sep 26, 2020
I really liked my experience with my builder, Mastercare rep, and the sales agent,
Daytona Beach, on Sep 21, 2020
We’ve had a few delays because of COVID and things have not gone exactly on schedule but so far we feel things are proceeding satisfactory
Daytona Beach, on Sep 14, 2020
Customer care has been good. The real problem has been I bought a premium lot on the preserve. Knowing it was a overflow drain there. But they cleared half of the preserve leaving no vegetation. After a lot pressure they put in one by one bottle brush plants on property to help camouflage. Still unsatisfactory. Also drainage problem that’s a on going problem. Everyone trying on going since March. To soon for warranty.
Daytona Beach, on Sep 12, 2020
Our rep has been great! The scheduling piece w the office is a challenge sometimes - huge windows... if you need something fixed but have a 4 hour window- it’s annoying
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Daytona Beach, on Oct 13, 2020
Do take care of most issues in a timely manner. Have had an issue with contractors that are coming to fix something though not setting up a time and have often caught me at an inconvenient time
Daytona Beach, on Oct 13, 2020
Landscape committee needs to be more realistic and responsive in meeting homeowners needs..For Example: Dead plants or scrubs need to be replaced before they are black or brown..diseased or dying landscape specimens detract from our vibrant community and should be a top priority for replacement
Daytona Beach, on Oct 09, 2020
Have had no issues with my new home in the first year.
Daytona Beach, on Oct 01, 2020
The builder and Master Care rep. were always ready to solve any problems promptly. The builder builds a top quality product.
Daytona Beach, on Sep 16, 2020
Overall the experience was excellent. The only issue that could of been handled better was the landscaping. We had dead plants within the first month and still to this day have shrubs that are either dead or pulled out by the deer. We were also looking at rocks and dirt in the mulched area for the first eleven months. We don’t complain but [name removed] should pay a little more attention to the presentation of the outside of the houses and not just the entrance to the development.
Daytona Beach, on Sep 09, 2020
[name removed] happy that the quartz countertop for my master bath has been discontinued. There’s a crack in the backsplash there and so far no way to replace it. There should be a way to deal with fixing or replacing discontinued products.
Daytona Beach, on Sep 04, 2020
The fit and finish of the windows and screens could be better. There were a number of paint issues that have mostly been resolved. Seals in garage could be better.
Daytona Beach, on Sep 03, 2020
Professional attitude, friendliness of Sales and inside staff. Follow-up by [name removed] techs that follow uo and respond to our concerns. The activities area a match for most of the owners and neighbors. Fins Up!
Daytona Beach, on Sep 01, 2020
Love the follow up after care . It's great to have someone to count on as things settle in with the house
Daytona Beach, on Aug 31, 2020
I enjoyed the entire experience from beginning to end.
Daytona Beach, on Aug 29, 2020
[name removed] is the best! He is responsive to any and all questions/concerns I express to him. If he dose not know the answer to my question, Which is rare, he gets back to me with the answer the same day. He is polite and professional at all times.We feel blessed to have him as our Master Care representative. We we’re not as lucky with our builder.
Daytona Beach, on Aug 29, 2020
The fact that after we changed our mind and wanted to make a change in our B's - long before they even started on the house we were told we couldn't. Although, after we talked to [name removed] about it, he was able to make sure we got the upgrade we requested ... Thank You Sy!!
Daytona Beach, on Aug 27, 2020
[name removed] is wonderful to work with. I cannot tell you how wonderful it is to have him as our representative for Master Care.