Top Homebuilder Ratings & Reviews

New Home Co.

Rivercrest

51 Homeowner Reviews Completed May 2024 - Jul 2025

New Home Co. << Washington

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.4

Purchase Experience

4.3

Home Personalization Experience

5.0

Construction Experience

4.7

Customer Care Experience

4.7

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

North Bend, on Feb 27, 2025

I loved working with [name removed]! It is so nice to know if you have issues, [name removed] and [name removed] take the time to explain things and make suggestions

4.2
Verified Homeowner
North Bend, WA, on Apr 21, 2025

The communication was great from start to finish! I appreciate everything that was done to make my move in as painless as possible.

5.0
Verified Homeowner
North Bend, on Jul 22, 2025

not applicable

4.5
Verified Homeowner
North Bend, WA, on Oct 14, 2024

The entire experience was great! I appreciate the professionalism of the entire Rivercrest team from contract to keys.

4.8
Verified Homeowner
North Bend, on Jun 24, 2025

After I moved in some areas of the gypcrete flooring has become uneven and sunken. This has caused my LVP to give in many areas as well as lift up at the ends. In one area it is so uneven that I can set a lip gloss case down and it will roll downhill for 8 feet. It is so bad you feel like walking up or down a hill when crossing it and people can even see it at a distance. The builder is trying to tell me this is all within tolerance and simply because it is a "floating floor". The float is not a float, it is giving because there isn't anything underneath it to support it. The installer clearly messed up and now the integrity of the floor is at risk over time. First they told me tolerance by the manufacture standards is 1/4" per every 10ft, but their standards are 3/8" per 7 ft and made it sound like their standard is tighter than the manufacture as if I don't understand that 3/8" is LARGER than 1/4". Additionally, the way they measure is measuring "levelness" of LVP bridging across what is essentially dips underneath the LVP. So they're only measuring the plane of the LVP. But my foot feels the deep dips in the gypcrete. After they had the LVP installer out, now the standard has suddenly changed to 3/8" per 3 ft and magically everything is in tolerance. I've requested the installer name and number and the gypcrete manufacturer contact information to obtain "manufacturer tolerances" that they seem to quote and get nothing but a run around. And magically, the builder has no idea how to contact the installer. Although, I'm willing to bet if they wanted to sue them they'd have their number. Overall, I'm furious. They happy to fix minor cosmetic issues, but anything more complicated with long lasting impact I'm getting nothing but a runaround. I plan to tell everyone that I know to never buy from New [name removed] Co.

1.1
Verified Homeowner
North Bend, WA, on Aug 10, 2024

some work needed that hasnt been done. too many spiders to count

4.8
Verified Homeowner
North Bend, on Jun 21, 2025

Interaction with the building staff was professional and they seemed generally interested in solving problems or answering questions. Interaction with the selling agent was terrible, always on the defensive, unable to answer questions in a positive manner, unwilling to assist with anything but the basics.

2.6
Verified Homeowner
North Bend, WA, on Jul 10, 2024

Darcy Walker was the best. So responsive. I asked a lot of questions at first and she seemed pleased to answer all of them and spend as much time as needed

5.0
Verified Homeowner
North Bend, on Jun 16, 2025

My new home is of very high quality, and well planned and constructed. It is just beautiful! And all the New [name removed] staff I’ve worked with have been professional, warm and helpful every step of the way.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

North Bend, WA, on Apr 21, 2025

The communication was great from start to finish! I appreciate everything that was done to make my move in as painless as possible.

5.0
Verified Homeowner
North Bend, WA, on Oct 14, 2024

The entire experience was great! I appreciate the professionalism of the entire Rivercrest team from contract to keys.

4.8
Verified Homeowner
North Bend, WA, on Aug 10, 2024

some work needed that hasnt been done. too many spiders to count

4.8
Verified Homeowner
North Bend, WA, on Jul 10, 2024

Darcy Walker was the best. So responsive. I asked a lot of questions at first and she seemed pleased to answer all of them and spend as much time as needed

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

North Bend, on Jul 22, 2025

not applicable

4.5
Verified Homeowner
North Bend, on Jun 24, 2025

After I moved in some areas of the gypcrete flooring has become uneven and sunken. This has caused my LVP to give in many areas as well as lift up at the ends. In one area it is so uneven that I can set a lip gloss case down and it will roll downhill for 8 feet. It is so bad you feel like walking up or down a hill when crossing it and people can even see it at a distance. The builder is trying to tell me this is all within tolerance and simply because it is a "floating floor". The float is not a float, it is giving because there isn't anything underneath it to support it. The installer clearly messed up and now the integrity of the floor is at risk over time. First they told me tolerance by the manufacture standards is 1/4" per every 10ft, but their standards are 3/8" per 7 ft and made it sound like their standard is tighter than the manufacture as if I don't understand that 3/8" is LARGER than 1/4". Additionally, the way they measure is measuring "levelness" of LVP bridging across what is essentially dips underneath the LVP. So they're only measuring the plane of the LVP. But my foot feels the deep dips in the gypcrete. After they had the LVP installer out, now the standard has suddenly changed to 3/8" per 3 ft and magically everything is in tolerance. I've requested the installer name and number and the gypcrete manufacturer contact information to obtain "manufacturer tolerances" that they seem to quote and get nothing but a run around. And magically, the builder has no idea how to contact the installer. Although, I'm willing to bet if they wanted to sue them they'd have their number. Overall, I'm furious. They happy to fix minor cosmetic issues, but anything more complicated with long lasting impact I'm getting nothing but a runaround. I plan to tell everyone that I know to never buy from New [name removed] Co.

1.1
Verified Homeowner
North Bend, on Jun 21, 2025

Interaction with the building staff was professional and they seemed generally interested in solving problems or answering questions. Interaction with the selling agent was terrible, always on the defensive, unable to answer questions in a positive manner, unwilling to assist with anything but the basics.

2.6
Verified Homeowner
North Bend, on Jun 16, 2025

My new home is of very high quality, and well planned and constructed. It is just beautiful! And all the New [name removed] staff I’ve worked with have been professional, warm and helpful every step of the way.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

North Bend, on Feb 27, 2025

I loved working with [name removed]! It is so nice to know if you have issues, [name removed] and [name removed] take the time to explain things and make suggestions

4.2
Verified Homeowner