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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Helena, AL, on Sep 05, 2025
We enjoyed the whole experience from design selections to closing ! It was a goal of ours to live in a Newcastle Home !
Helena, on Oct 09, 2025
Very friendly and helpful as a first time house buyer.
Helena, on Oct 19, 2025
Was supposed to paint front porch, did one coat and never came back. Driveway has cracks due to poor quality.
Helena, AL, on Aug 26, 2025
We find the quality of the home very good but were disappointed with certain aspects of the contract negotiation process.
Helena, on Oct 07, 2025
It’s been a pleasant experience from the word go. Even through the stresses of selling/buying, everyone from ground up was very patient and helpful with us through every process. We would definitely recommend.
Helena, on May 09, 2025
I enjoyed the entire process. My biggest issue is my retaining wall. It was a challenge to get new castle to install it now it is starting to separate. Not sure if it was built in the most stable way and that is my biggest issue
Helena, AL, on May 28, 2025
That my builder was always concerned that the home was being built properly and that I was satisfied with the home.
Helena, on Jul 07, 2025
Purchasing process was smooth and our main contact Debbie Clarke was really helpful and supportive during the entire process.
Helena, AL, on Apr 18, 2025
Newcastle did a great job in communicating with us throughout the build process. Our build was contingent on the sale of our old house, so we appreciated it when they were able to give us plenty of notice that our home would be finished ahead of schedule. They were open to our requests during the build and the final walk through and overall were very easy and pleasant to work with.
Helena, on Jul 03, 2025
Jesse and Brian were both wonderful. They deserve a raise with how good they’re doing.
Helena, AL, on Jan 21, 2025
It's been nothing but a great experience. Holly, Debbi, Rod and Jesse are now family??
Helena, on Apr 11, 2025
Everyone was super friendly and knowledgeable and communication throughout the home buying process was fantastic.
Helena, on May 21, 2025
Love our home. Have loved getting to know Rod, Debbi, Jesse and Bryan. Have recommended Barimore to people who have bought !
Helena, AL, on Jan 08, 2025
At the walk thru we were told some items would be taken care of and they were not.
Helena, on Apr 10, 2025
I didn’t like the very beginning which i have said in another review. Since then our floors have had issues and still are an issue they came and only fixed some pieces and messed up baseboards and the floor is still messed up.
Helena, on Oct 05, 2023
mostly the people involved have been very helpful and pleasant. As stated before, I just think they should have replaced dead bushes.
Helena, AL, on Aug 18, 2024
FBC failed to stay in contact. Felt I had to reach out more than I should have. [name removed] and [name removed] were great to deal with. No complaints on that side of things
Helena, on Oct 17, 2024
There are still issues that need addressing but they are being handled.
Helena, on Sep 05, 2023
Any issues have been addressed effectively and efficiently.
Helena, AL, on Aug 14, 2024
[name removed] is the absolute best. He’s very helpful and personable. [name removed] is very lucky to have him and he should train all the supers to be as on the ball as he is
Helena, on May 16, 2023
Don’t like getting approval on the plants you can use. Some people do whatever they want.
Helena, AL, on Aug 05, 2024
It was very easy - everyone was super nice and was there for us.
Helena, on May 03, 2023
my shrubs in the front yard were killed by a freeze less than 2 weeks after I moved in and they were not covered in warranty and Newcastle refused to replace them. That is terrible customer service. When the grass in subdivision was first mowed, they mowed everything but my small segment around sidewalk and said they were not responsible for that. I did not have a clear idea what was my responsibility but it would not have killed the to mow it.Poor customer service. Also I find the HOA very restrictive and very slow to respond. My grass was in terrible condition this spring. The soil level is awful. Some of the finishing touches with cabinets , paint and molding in the house are not good quality. The building sites are not picked up and trash overflows in bins.
Helena, on Aug 18, 2021
Drainage continues to be an issue. No call back from warranty dept on this issue.
Helena, AL, on Jul 08, 2024
Once you are in contract there can be no changes unless you want to be charged $500. Per change. So we obviously disliked that. We didn’t like that some of the other homes were allowed to have things that we weren’t- extra concrete for parking, outside lights, and also gutters that are different colors than the trim. These are just the examples we specifically asked about. Lastly, them not sodding all the way to our lines regardless of hill was a huge dislike. We really liked the communication from the agents and our builder!
Helena, AL, on Jun 23, 2024
Easy process, great communication throughout the process
Helena, on Mar 17, 2020
Newcastle has been extremely responsive to my concerns regarding repairs during my year of warranty. I report concerns and they respond promptly via email and show up and make needed minor repairs. Wonderful!
Helena, AL, on Mar 15, 2023
Builder, superintendent, and agents all stayed on top of everything. Design studio was a breeze and made choosing designs for our home fun! Deadlines were met and we love the friendships we have made.
Helena, AL, on Jul 10, 2020
i love the thoroughness of orientation to the features of the house.
Helena, AL, on Jun 08, 2020
The care and attention to detail that went into the build was superb.
Helena, AL, on May 01, 2020
Before COVID 19 quarantine, we were able to view 4 homes in the neighborhood despite the fact I was still interviewing for my job and not having our own agent at that point. Judy Baker sent me pictures of this actual home because we were out of state at the time. Still no agent at this time. I still haven’t officially gotten the job at this time. We found a different home which we ultimately decided against because it didn’t appraise well. We loved our house (this house) better- but this is a larger home than what we truly need. When we decided to turn down the other house, we took it as a sign and knew we should have gone with this- our first choice- to begin with. The neighborhood is nice. Neighbors are nice. I feel safe here. When we moved in, the knob in the mailbox was missing. Funny enough, my Nextdoor neighbor mentioned having a similar experience. I contacted Judy Baker and the home warranty office. Brian took care of it immediately. Overall I’m satisfied.
Helena, AL, on Apr 07, 2020
The walkthroughs were very informative and helpful
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Helena, AL, on Sep 05, 2025
We enjoyed the whole experience from design selections to closing ! It was a goal of ours to live in a Newcastle Home !
Helena, AL, on Aug 26, 2025
We find the quality of the home very good but were disappointed with certain aspects of the contract negotiation process.
Helena, AL, on May 28, 2025
That my builder was always concerned that the home was being built properly and that I was satisfied with the home.
Helena, AL, on Apr 18, 2025
Newcastle did a great job in communicating with us throughout the build process. Our build was contingent on the sale of our old house, so we appreciated it when they were able to give us plenty of notice that our home would be finished ahead of schedule. They were open to our requests during the build and the final walk through and overall were very easy and pleasant to work with.
Helena, AL, on Jan 21, 2025
It's been nothing but a great experience. Holly, Debbi, Rod and Jesse are now family??
Helena, AL, on Jan 08, 2025
At the walk thru we were told some items would be taken care of and they were not.
Helena, AL, on Aug 18, 2024
FBC failed to stay in contact. Felt I had to reach out more than I should have. [name removed] and [name removed] were great to deal with. No complaints on that side of things
Helena, AL, on Aug 14, 2024
[name removed] is the absolute best. He’s very helpful and personable. [name removed] is very lucky to have him and he should train all the supers to be as on the ball as he is
Helena, AL, on Aug 05, 2024
It was very easy - everyone was super nice and was there for us.
Helena, AL, on Jul 08, 2024
Once you are in contract there can be no changes unless you want to be charged $500. Per change. So we obviously disliked that. We didn’t like that some of the other homes were allowed to have things that we weren’t- extra concrete for parking, outside lights, and also gutters that are different colors than the trim. These are just the examples we specifically asked about. Lastly, them not sodding all the way to our lines regardless of hill was a huge dislike. We really liked the communication from the agents and our builder!
Helena, AL, on Jun 23, 2024
Easy process, great communication throughout the process
Helena, AL, on Mar 15, 2023
Builder, superintendent, and agents all stayed on top of everything. Design studio was a breeze and made choosing designs for our home fun! Deadlines were met and we love the friendships we have made.
Helena, AL, on Jul 10, 2020
i love the thoroughness of orientation to the features of the house.
Helena, AL, on Jun 08, 2020
The care and attention to detail that went into the build was superb.
Helena, AL, on May 01, 2020
Before COVID 19 quarantine, we were able to view 4 homes in the neighborhood despite the fact I was still interviewing for my job and not having our own agent at that point. Judy Baker sent me pictures of this actual home because we were out of state at the time. Still no agent at this time. I still haven’t officially gotten the job at this time. We found a different home which we ultimately decided against because it didn’t appraise well. We loved our house (this house) better- but this is a larger home than what we truly need. When we decided to turn down the other house, we took it as a sign and knew we should have gone with this- our first choice- to begin with. The neighborhood is nice. Neighbors are nice. I feel safe here. When we moved in, the knob in the mailbox was missing. Funny enough, my Nextdoor neighbor mentioned having a similar experience. I contacted Judy Baker and the home warranty office. Brian took care of it immediately. Overall I’m satisfied.
Helena, AL, on Apr 07, 2020
The walkthroughs were very informative and helpful
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Helena, on Oct 19, 2025
Was supposed to paint front porch, did one coat and never came back. Driveway has cracks due to poor quality.
Helena, on Oct 07, 2025
It’s been a pleasant experience from the word go. Even through the stresses of selling/buying, everyone from ground up was very patient and helpful with us through every process. We would definitely recommend.
Helena, on Jul 07, 2025
Purchasing process was smooth and our main contact Debbie Clarke was really helpful and supportive during the entire process.
Helena, on Jul 03, 2025
Jesse and Brian were both wonderful. They deserve a raise with how good they’re doing.
Helena, on May 21, 2025
Love our home. Have loved getting to know Rod, Debbi, Jesse and Bryan. Have recommended Barimore to people who have bought !
Helena, on Oct 17, 2024
There are still issues that need addressing but they are being handled.
Helena, on May 16, 2023
Don’t like getting approval on the plants you can use. Some people do whatever they want.
Helena, on May 03, 2023
my shrubs in the front yard were killed by a freeze less than 2 weeks after I moved in and they were not covered in warranty and Newcastle refused to replace them. That is terrible customer service. When the grass in subdivision was first mowed, they mowed everything but my small segment around sidewalk and said they were not responsible for that. I did not have a clear idea what was my responsibility but it would not have killed the to mow it.Poor customer service. Also I find the HOA very restrictive and very slow to respond. My grass was in terrible condition this spring. The soil level is awful. Some of the finishing touches with cabinets , paint and molding in the house are not good quality. The building sites are not picked up and trash overflows in bins.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Helena, on Oct 09, 2025
Very friendly and helpful as a first time house buyer.
Helena, on May 09, 2025
I enjoyed the entire process. My biggest issue is my retaining wall. It was a challenge to get new castle to install it now it is starting to separate. Not sure if it was built in the most stable way and that is my biggest issue
Helena, on Apr 11, 2025
Everyone was super friendly and knowledgeable and communication throughout the home buying process was fantastic.
Helena, on Apr 10, 2025
I didn’t like the very beginning which i have said in another review. Since then our floors have had issues and still are an issue they came and only fixed some pieces and messed up baseboards and the floor is still messed up.
Helena, on Oct 05, 2023
mostly the people involved have been very helpful and pleasant. As stated before, I just think they should have replaced dead bushes.
Helena, on Sep 05, 2023
Any issues have been addressed effectively and efficiently.
Helena, on Aug 18, 2021
Drainage continues to be an issue. No call back from warranty dept on this issue.