Homebuilder Ratings & Reviews

Newcastle Homes Reviews

291 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Birmingham, AL, on Feb 13, 2025

Decision period for use of seller credit was very short

4.4
Verified Homeowner
Birmingham, AL, on Jan 30, 2025

I have emailed issue that haven't been addressed.

3.5
Verified Homeowner
Springville, AL, on Jan 29, 2025

I thought the quality of the homes were great and exactly what we were looking for as first time home buyers. We love our community in Swee XXXXX er.

4.3
Verified Homeowner
Pell City, AL, on Jan 23, 2025

Overall, we've had a great experience, first with the real estate agents [name removed] and [name removed], and later with the builder [name removed] and Operations Manager [name removed]. Designer of the homes, who doubles as warranty representative has been pleasurable to work with, and we are extremely impressed with her talent designing our home.

5.0
Verified Homeowner
Springville, AL, on Jan 22, 2025

Most areas went above and beyond.

4.9
Verified Homeowner
Helena, AL, on Jan 21, 2025

It's been nothing but a great experience. [name removed], [name removed], [name removed] and [name removed] are now family??

5.0
Verified Homeowner
Springville, AL, on Jan 20, 2025

[name removed] has been just awesome he has gone above and beyond to help me with the issues that have arisen

4.0
Verified Homeowner
Pell City, AL, on Jan 19, 2025

The frame around garage was addressed before purchase. Still not corrected. . MOSTLY THE STANDING WATER ISSUE IN OUR BACK AND SIDE YARD THAT WAS ADDRESSED BEFORE PURCHASE. STILL.NOT FIXED. FLOORS ARE NOW STAINED IN A BRAND NEW NOT EVEN MONTH OLD. FENCE GAP NOT FIXED AS PROMISED. WHEN SENT TO OFFICE GIRL TOLD ME AS A COURTESY SHE WOULD SEND SOMEONE OUT. STILL NOT FIXED. SO WRONG TO DO HARDWORKING PEOPLE THIS WAY. I AM OLDER AND CARING FOR SICK SICK HUSBAND SO THIS IS SO UPSETTING. I LIKE THE HOUSE SO FAR BUT NOT HOW WE HAVE BEEN DONE TO HAVE TO FEEL LIKE I GOT TO FIGHT TO GET IT RESOLVED.

2.1
Verified Homeowner
Birmingham, AL, on Jan 14, 2025

The agent, [name removed] was fantastic! The time commitments were met. Our requests were addressed and dealt with. The experience was easy and streamlined!

4.7
Verified Homeowner
Springville, AL, on Jan 12, 2025

The warranty claims process is frustrating to deal with due to lack of responses we’ve received over the course of our residency.

1.5
Verified Homeowner
Springville, AL, on Jan 10, 2025

It was a pleasure working with [name removed]. He was very professional and addressed all my needs.

5.0
Verified Homeowner
Helena, AL, on Jan 08, 2025

At the walk thru we were told some items would be taken care of and they were not.

3.2
Verified Homeowner
Springville, AL, on Jan 06, 2025

Our road was meant to be paved, but now they are giving us the run around about paving it. Also there was meant to be a ditch behind our home, but they seemed to have abandoned that as well. Additionally, there were several cosmetic issues that were meant to be addressed when we moved in that weren’t .

3.5
Verified Homeowner
Birmingham, AL, on Jan 05, 2025

[Translated from VI] They did not build the house well. There were many unsatisfactory places, requests before closing date were not resolved.

3.9
Verified Homeowner
Helena, AL, on Jan 02, 2025

Promptness of helping with a problem

5.0
Verified Homeowner
Birmingham, AL, on Dec 29, 2024

The realtor and builder were friendly and assessable throughout the build.

5.0
Verified Homeowner
Birmingham, AL, on Dec 27, 2024

Warranty was quick to respond and fix when there are issues. No issues or things to dislike so far

4.9
Verified Homeowner
Pell City, AL, on Dec 17, 2024

The air conditioning system cannot handle too hot of days. Upstairs gets up to 80 degrees on extremely hot days even when the AC thermostat is set to 70. Ac company came and looked at the system and said it was working fine. Recommend using stronger AC units for larger homes

2.4
Verified Homeowner
Birmingham, AL, on Dec 15, 2024

Fun and easy process. Lots of options for customization

5.0
Verified Homeowner
Birmingham, AL, on Dec 12, 2024

Newcastle is not truly repairing anything. They are just putting bandaids on warranty items.

2.2
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.