Homebuilder Ratings & Reviews

Newcastle Homes Reviews

299 Homeowner Reviews Completed Nov 2024 - May 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Tuscaloosa, AL, on May 02, 2026

There is an awful smell coming from my bathroom that disrupts my sleep and is causing headaches and difficulties breathing.

3.1
Verified Homeowner
Birmingham, AL, on May 01, 2026

I like the attentiveness, to request made related to Warranty issues

4.6
Verified Homeowner
Tuscaloosa, AL, on May 01, 2026

Super easy to work with

5.0
Verified Homeowner
Meridianville, AL, on Apr 28, 2026

It really felt unorganized- never knew when people would be at the model home. Builder was always running late.

4.7
Verified Homeowner
Helena, AL, on Apr 27, 2026

Home Warranty is a disaster. I neer know who to call about anything because I hear, That is not my responsibility anymore. We closed and they walked away. Everyone.

1.9
Verified Homeowner
Meridianville, AL, on Apr 22, 2026

There were issues getting NewCastle to deposit my earnest check. I felt there were too many layers of communication. The construction manager was very helpful on the walk throughs. ([name removed])

4.6
Verified Homeowner
Birmingham, AL, on Apr 13, 2026

I only had very little call backs on small things to repair and they were out on that same day or the next morning! Now that’s customer service!

5.0
Verified Homeowner
Tuscaloosa, AL, on Apr 13, 2026

I really love the house. We were able to do some upgrades and Newcastle worked with opus on a few things to help us with future upgrades we will be doing ourselves. There have been a few minor details that were overlooked. A severely cracked bathroom tile but it was repaired! There was exterior dark green paint all over an a window frame but I was able to remove it with a soapy sponge and patience. Our builder is attentive in listening and getting someone out to fix other small problems as they arise. But overall we feel the house is solid and well done and lives up to the Newcastle standards!

4.9
Verified Homeowner
Birmingham, AL, on Apr 03, 2026

I have enjoyed my new home, the neighborhood , and especially the attention I receive from Newcastle builders and team.

4.7
Verified Homeowner
Birmingham, AL, on Mar 30, 2026

Quick response to warranty related repairs.

5.0
Verified Homeowner
Leeds, AL, on Mar 27, 2026

Moving in

5.0
Verified Homeowner
Pell City, AL, on Mar 24, 2026

I really like my home, the only problem I have is with my backyard. It has flooded when it rains ever since I have lived here. I wish it could be fixed, but I guess at this point it will be up to me.

4.0
Verified Homeowner
Columbiana, AL, on Mar 19, 2026

What I liked about the home purchasing experience was the professionalism of all the Newcastle staff making sure every aspect of the home closing was taken care of.

5.0
Verified Homeowner
Helena, AL, on Mar 03, 2026

Issues on a new build that were obvious.. The admin and home owner policy committee is funny they boss everyone around but follow Own rules

3.9
Verified Homeowner
Pell City, AL, on Feb 09, 2026

The people you worked with were really nice. They made it easy to go through the loan and everything.

5.0
Verified Homeowner
Leeds, AL, on Feb 05, 2026

Dislike-Design flaws -had to buy a special refrigerator to be able to open the door. Master bath should have had a walk in shower and double vanities.For the price we paid, this should have been standard. Like-warranty issues have been handled in a timely manner.

4.4
Verified Homeowner
Tuscaloosa, AL, on Jan 30, 2026

We love the home buying experience we got to see the house multiple times we looked at other houses on our street but we fell in love with ours the moment we pulled into the neighborhood!

5.0
Verified Homeowner
Tuscaloosa, AL, on Jan 18, 2026

I was thinking about the water flowing in my backyard

3.7
Verified Homeowner
Meridianville, AL, on Jan 18, 2026

I have no dislikes. As a first time homeowner, from start to finish, the process was smooth and communication was excellent. During the blue tape, I felt assured that all issues were going to be resolved as the NewCastle team took it seriously and wanted everything to be perfect.

5.0
Verified Homeowner
Helena, AL, on Jan 14, 2026

The personal attention in resolving all things.

5.0
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.