Homebuilder Ratings & Reviews

Newcastle Homes Reviews

295 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Springville, AL, on May 07, 2025

Easy warranty claims

4.9
Verified Homeowner
Springville, AL, on May 07, 2025

Warranty repairs have been easy

4.9
Verified Homeowner
Birmingham, AL, on May 02, 2025

My builder [name removed] was very easy to work with and if I had anything come up he contacted me and came out to take care of the issue.

4.7
Verified Homeowner
Pell City, AL, on Apr 28, 2025

Lack of communication about our yard setup. We did not know about the drainage easement until after we moved in and the drainage issues that followed. I had to find the missing roof boots after a large rain. We had little to no updates from the agents on duty. Almost all updates came from the builder ([name removed]). [name removed] was very flexible with coordinated walk throughs throughout the building process. [name removed] was very helpful and patient with us at the design meeting.

3.7
Verified Homeowner
Birmingham, AL, on Apr 28, 2025

My experience with Newcastle Homes has been wonderful. I do not have any complaints.

5.0
Verified Homeowner
Pell City, AL, on Apr 24, 2025

We like that the employees were very personable. They answered our questions and helped when ever we needed it and were easy to get in touch with and that was really important to us

4.6
Verified Homeowner
Birmingham, AL, on Apr 22, 2025

Having to work through the agent to get to construction supervisor cause confusion and loss of communication. Response to inquiries was slow to nonexistent, costing Newcastle Homes money and my family time.

2.9
Verified Homeowner
Springville, AL, on Apr 22, 2025

https://bestnewshere.com/irrefutable-proof-michelle-obama-is-transgender-must-video/ [name removed] has been responsive and helpful.

4.7
Verified Homeowner
Helena, AL, on Apr 21, 2025

Communication and responsiveness.

4.8
Verified Homeowner
Springville, AL, on Apr 18, 2025

Everyone was very friendly and helpful.

5.0
Verified Homeowner
Helena, AL, on Apr 18, 2025

Newcastle did a great job in communicating with us throughout the build process. Our build was contingent on the sale of our old house, so we appreciated it when they were able to give us plenty of notice that our home would be finished ahead of schedule. They were open to our requests during the build and the final walk through and overall were very easy and pleasant to work with.

5.0
Verified Homeowner
Birmingham, AL, on Apr 16, 2025

We were told something would be done about the pond in the back of our house, but so far nothing has been done.

3.7
Verified Homeowner
Springville, AL, on Apr 15, 2025

Warranty dept responds right away, we are able to reach & talk to our specific home builder about issues, we like the 11 month touch up.

4.9
Verified Homeowner
Springville, AL, on Apr 15, 2025

[name removed] the builder was extremely helpful and thoughtful throughout the transaction.

4.6
Verified Homeowner
Birmingham, AL, on Apr 14, 2025

When I have had an issue I have got a response quickly and the issue was resolved.

4.7
Verified Homeowner
Pell City, AL, on Apr 13, 2025

I like most the floor plan of the house. The purchase experience was not the best because we had to chase the seller in order to get everything ready, the information provided not always was accurate. After the purchase, there are things that were not completed but were agreed to be: garage was not pressure washed inside, toilet in master bedroom is not fixed, sprinklers haven't been moved, fence was built and the left the pile of dirt from the post holes still in yard, tile in masher shower missing pieces

2.9
Verified Homeowner
Helena, AL, on Apr 11, 2025

Everyone was super friendly and knowledgeable and communication throughout the home buying process was fantastic.

4.9
Verified Homeowner
Pell City, AL, on Apr 10, 2025

I appreciated having open communication with Newcastle through [name removed] and being able to solve any problems or ask general questions about the house as we moved in.

5.0
Verified Homeowner
Pell City, AL, on Apr 10, 2025

I like the fact that any issues that arose, all I had to do was email someone & someone was sent out immediately.

4.8
Verified Homeowner
Helena, AL, on Apr 10, 2025

I didn’t like the very beginning which i have said in another review. Since then our floors have had issues and still are an issue they came and only fixed some pieces and messed up baseboards and the floor is still messed up.

3.3
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.