Homebuilder Ratings & Reviews

Newcastle Homes Reviews

281 Homeowner Reviews Completed Apr 2023 - Oct 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Birmingham, AL, on Oct 01, 2024

No complaints

4.6
Verified Homeowner
Birmingham, AL, on Sep 28, 2024

[name removed] was wonderful and very helpful. She is very responsive and helped me decide on this lot and floorplan. She was patient and a wonderful representative of NewCastle. My design meeting was more difficult and stressful than it had to be because [name removed]'s first words to me were "I'm going to run this meeting. Not you". in the end, I feel very vindicated because two of your other clients (Mr. and Mrs. [name removed], and [name removed]) both wanted to copy my house exactly. In fact, Mrs. [name removed] has made most of the exact same design decisions I did. Both family loved my exterior and interior colors, but I was made to feel "less than" by [name removed]. There were also several hiccups because I elected some design options that the build team wasn't comfortable with. Closing in space for an additional pantry caused issues with the beams because the team wasn't all on the same page. As an experienced certified Project Manager, I feel like I managed as much of the build as [name removed] did, though I was careful never to direct his teams directly. By the time move-in day came, we were all stressed and "over it".

3.8
Verified Homeowner
Birmingham, AL, on Sep 27, 2024

Very easy process, builder has been great to work with and fix any issues we’ve had

4.9
Verified Homeowner
Springville, AL, on Sep 27, 2024

[name removed], the superintendent was amazing to work with.

5.0
Verified Homeowner
Pell City, AL, on Sep 22, 2024

I love my home. I would like to have some items addressed before we closed on the home. I am pleased with the purchase and the community I have built my beautiful home in. Thank you Newcastle Homes for all the great support and help throughout this journey!

4.9
Verified Homeowner
Pelham, AL, on Sep 21, 2024

So far so good. When we had an issue, it has been fixed promptly.

3.8
Verified Homeowner
Springville, AL, on Sep 19, 2024

I really have nothing negative To say. The whole process was pretty smooth from beginning to end. Everyone was very friendly and helpful. Everything was laid out and transparent. They answered all of our questions and took care of any concerns we had. We would have liked to have been able to customize the guitar a little more, but other than that no complaints.

4.7
Verified Homeowner
Birmingham, AL, on Sep 19, 2024

The process was seamless from start to finish. One of the easiest purchase processes I've been through.

4.6
Verified Homeowner
Springville, AL, on Sep 05, 2024

We liked the honestly that was brought upfront when picking a home and the designs. We did not like the fact that there were weeks we had to ask for updates and multiple times we drove by, workers were working on other homes on the street that were framed after ours when our home wasnt being worked on. There were also things we were told that was contradictory and never taken care of until the day of the final walk thru.

3.6
Verified Homeowner
Pelham, AL, on Aug 31, 2024

Newcastle has been responsive to issues we’ve had that need addressing, so we are satisfied in that regard. But some things, like chips in countertops or walls that aren’t quite square aren’t worth addressing.

4.0
Verified Homeowner
Helena, AL, on Aug 18, 2024

FBC failed to stay in contact. Felt I had to reach out more than I should have. [name removed] and [name removed] were great to deal with. No complaints on that side of things

4.8
Verified Homeowner
Helena, AL, on Aug 14, 2024

[name removed] is the absolute best. He’s very helpful and personable. [name removed] is very lucky to have him and he should train all the supers to be as on the ball as he is

5.0
Verified Homeowner
Birmingham, AL, on Aug 14, 2024

Closer inspection after move in reveals alot of blemishes on some areas of wall and ceiling. Can still see some of the lines where wall panels are attached to each other. Drywall person/contractor did not seem to have good attention to detail. The rest of the process from contract to move-in was great.

4.8
Verified Homeowner
Springville, AL, on Aug 14, 2024

[name removed] (sales) and [name removed] (home builder) were great to work with. Answered all my questions and made the process simple.

4.9
Verified Homeowner
Pelham, AL, on Aug 14, 2024

Newcastle Homes has been very responsive and quick to remedy issues. We haven't had any issues and are pleased with the service/customer experience at this point.

5.0
Verified Homeowner
Pell City, AL, on Aug 12, 2024

Lovely home. [name removed] could be a bit better as grass is grown up in the front of neighbor hood, lots of cars parked on street and can't get through sometimes, some residents do not keep their yard up which I am afraid will affect our home value down the line. Newcastle is great, though and we love our home.

4.2
Verified Homeowner
Helena, AL, on Aug 05, 2024

It was very easy - everyone was super nice and was there for us.

5.0
Verified Homeowner
Springville, AL, on Aug 05, 2024

It was a very smooth process, [name removed] was very thorough with the walk through and helping show me how to work everything. Nothing negative to note.

5.0
Verified Homeowner
Birmingham, AL, on Aug 02, 2024

[name removed] and [name removed] were responsive to any questions we had. They made the process seamless!

5.0
Verified Homeowner
Birmingham, AL, on Aug 01, 2024

The responsiveness to all issues reported to Newcastle has been great. Each Newcastle team member has been friendly, extremely knowledgeable and very professional in every encounter. The only dislike I had was with a portion of my slopped yard (beyond the sodded area) that was left rocky and ungraded. It would have been more useable if it has been at least evened out. Also, pendent lights should have been included over the island same as in the other homes. I asked about it but was told that the kitchen is wired for them but none were installed. Other than those 2 items, our experience with Newcastle Homes has been great.

4.7
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.