Homebuilder Ratings & Reviews

Newcastle Homes Reviews

291 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Pelham, AL, on Nov 16, 2024

WATER VALVES IN BATHROOM SHOWER ARE INSTALLED IN REVERSE, MAGNETIC SEAL ON FRONT DOOR IS NOT FULLY IN CONTACT WITH DOOR.BEDROOM WINDOW WAS FOUND WITH CHIP IN GLASS, CONCRETE IN DRIVEWAY CRACKED STRAIGHT ACROSS.WATER PRESSURE NOT GOOD IN HOUSE AT ALL,PROBLEM AT BEGINNING AND NEVER REALLY FIXED EXAMPLE DON'T TRY TO SHOWER AND RUN WASHING MACHINE AT SAME TIME.

4.7
Verified Homeowner
Birmingham, AL, on Nov 15, 2024

I have reached out about a couple of things and I have been contacted by the builder to take care of the things I reached out about. He has taken care of them in a timely manner and also was respectful of my schedule. I appreciate [name removed] making sure things are taken care of for me. I love my new home!

5.0
Verified Homeowner
Birmingham, AL, on Oct 30, 2024

The water feature in the common area needs work.

4.2
Verified Homeowner
Birmingham, AL, on Oct 29, 2024

Overall response has been good

5.0
Verified Homeowner
Birmingham, AL, on Oct 23, 2024

Easy to finish closure and financial was not complicated.problems was resolved quickly by builder.

5.0
Verified Homeowner
Helena, AL, on Oct 17, 2024

There are still issues that need addressing but they are being handled.

4.3
Verified Homeowner
Birmingham, AL, on Oct 17, 2024

We really had no issues. Everyone at Newcastle has been great to work with so far.

4.5
Verified Homeowner
Pelham, AL, on Oct 16, 2024

Everyone was very personable and timely with assistance. Great overall experience.

5.0
Verified Homeowner
Springville, AL, on Oct 15, 2024

I was pleased with the way Newcastle worked with me to close on this home while I was in the process of moving. I am concerned about the quality of repairs done after moving in.

4.4
Verified Homeowner
Springville, AL, on Oct 11, 2024

Liked: [name removed] was a great agent, quality of build. Disliked: driveway was not like the other houses, but we were able to work out a compromise.

5.0
Verified Homeowner
Birmingham, AL, on Oct 09, 2024

I liked the fact that our home looks so beautiful inside and out. I dislike all of the issues we’ve experienced with it.

4.1
Verified Homeowner
Pell City, AL, on Oct 09, 2024

My home was built in a timely manner, Builder was outstanding! There are a few things I'm still waiting on.. for example 1) my back yard sprinklers "2" are outside my property lines so when I built my fence on the property line they water the back side of my fence. 2) I'm missing my interior door stoppers on all doors but a few. 3) my attic access door upstairs was installed incorrectly so the string has pulled threw the paneling and looks terrible. 4) a few side panels outside need to be replaced due to damage caused by painters nailing boards to the side of my house to make scaffoldings, hole drilled for gas line then moved to a different location, dent on front porch from something. Other than that... Everything has been great!

4.9
Verified Homeowner
Birmingham, AL, on Oct 01, 2024

No complaints

4.6
Verified Homeowner
Birmingham, AL, on Sep 28, 2024

[name removed] was wonderful and very helpful. She is very responsive and helped me decide on this lot and floorplan. She was patient and a wonderful representative of NewCastle. My design meeting was more difficult and stressful than it had to be because [name removed]'s first words to me were "I'm going to run this meeting. Not you". in the end, I feel very vindicated because two of your other clients (Mr. and Mrs. [name removed], and [name removed]) both wanted to copy my house exactly. In fact, Mrs. [name removed] has made most of the exact same design decisions I did. Both family loved my exterior and interior colors, but I was made to feel "less than" by [name removed]. There were also several hiccups because I elected some design options that the build team wasn't comfortable with. Closing in space for an additional pantry caused issues with the beams because the team wasn't all on the same page. As an experienced certified Project Manager, I feel like I managed as much of the build as [name removed] did, though I was careful never to direct his teams directly. By the time move-in day came, we were all stressed and "over it".

3.8
Verified Homeowner
Birmingham, AL, on Sep 27, 2024

Very easy process, builder has been great to work with and fix any issues we’ve had

4.9
Verified Homeowner
Springville, AL, on Sep 27, 2024

[name removed], the superintendent was amazing to work with.

5.0
Verified Homeowner
Pell City, AL, on Sep 22, 2024

I love my home. I would like to have some items addressed before we closed on the home. I am pleased with the purchase and the community I have built my beautiful home in. Thank you Newcastle Homes for all the great support and help throughout this journey!

4.9
Verified Homeowner
Pelham, AL, on Sep 21, 2024

So far so good. When we had an issue, it has been fixed promptly.

3.8
Verified Homeowner
Springville, AL, on Sep 19, 2024

I really have nothing negative To say. The whole process was pretty smooth from beginning to end. Everyone was very friendly and helpful. Everything was laid out and transparent. They answered all of our questions and took care of any concerns we had. We would have liked to have been able to customize the guitar a little more, but other than that no complaints.

4.7
Verified Homeowner
Birmingham, AL, on Sep 19, 2024

The process was seamless from start to finish. One of the easiest purchase processes I've been through.

4.6
Verified Homeowner

Builder Profile

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.