Homebuilder Ratings & Reviews

Newcastle Homes Reviews

360 Homeowner Reviews Completed Jan 2020 - Feb 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Helena, AL, on Feb 23, 2021

The process was extremely easy. The builder fixed most if not all of our concerns during our walk-thru. After 30 days of living in our house we noticed a few issues which was to be expected. The Builder and the warranty department worked to resolve all of our issues once again.

4.8
Verified Homeowner
Helena, AL, on Feb 22, 2021

We loved the hands on experience with the contractor and design team

4.6
Verified Homeowner
Helena, AL, on Feb 21, 2021

My dislike was out of Newcastle's control.

4.9
Verified Homeowner
Pelham, AL, on Feb 20, 2021

Service calls should be more timely.

3.3
Verified Homeowner
Pelham, AL, on Feb 19, 2021

I've like the response times of getting issues taken care of, they communicate quickly and create a plan to conquer the task

5.0
Verified Homeowner
Pelham, AL, on Feb 17, 2021

Customer care has been great. Need a light over kitchen sink, three of door stops snapped off within 60 days in house.

5.0
Verified Homeowner
Springville, AL, on Feb 16, 2021

I like every thing about the purchase process. [name removed] was extremely helpful and professional. The only thing that I think that would have be better was that the touchup where not completed. There was a kitchen drawer that need to be repaired and other items that still and blue tape on them that where not completed.

4.8
Verified Homeowner
Pelham, AL, on Feb 13, 2021

[name removed] was great to work with. [name removed] was and is always tremendous when I need him or have questions.

4.5
Verified Homeowner
Helena, AL, on Feb 12, 2021

Rushed through our walk through could have found some of the things that needed work before we moved in such as the crack in our tub that they only patched and didn't fully replace the tub or warranty the patch will most likely have to replace the tub in 5 years or less were told. Very frustrating. Just now having issues with our master shower they caulked it improperly so it doesn't drain the way it should (water stays in the weeping holes not drying out all the way and growing mold and mildew in the door and under the shower door) so now we will have to redo all the caulking around the shower door.

3.3
Verified Homeowner
Birmingham, AL, on Feb 10, 2021

Our dishwasher started leaking after 2months. Having to go through Samsung was and still is a nightmare. They came out 3 times to “try” and fix it and not much effort was taken. We are now in the process of getting a refund. After about 4 weeks we still do not have a refund. This is because All South does not do the exchange program that Samsung offers. So we bought a brand new appliance from All South in the hopes that one day we will get our money back because I refuse to go months without a dishwasher in a brand new house. This is unacceptable!!! Samsung has given us the run around. [name removed] I just purchased a brand new home and then had to go out a replace a brand new dishwasher. In my opinion this should not be my problem!! If I bought a new dishwasher in September when we closed on the house then I should not have to buy another one again.

3.2
Verified Homeowner
Alabaster, AL, on Jan 26, 2021

As told, whenever there was an issue it was easy to call and schedule someone to fix it. Issues are rare however!

5.0
Verified Homeowner
Helena, AL, on Jan 22, 2021

Overall, the building experience was somewhat pleasant, and we enjoyed watching the house come to life. To be honest there were just only a few situations that we wish would have went better. A few things that we did not like during this experience were the timing for some of the meetings for the inspections and closings. My wife is a teacher, and it was difficult for her to attend a lot of the meetings. One was the walk thru where we were supposed to confirm wiring locations and etc. Since my wife could not physically be there, I did a video conference call to try and explain things as we walked thru the framing. During this meeting, when my realtor and I arrived we found the surround system wiring was already done and that we could not change it. I said that was supposed to be confirmed during this meeting and was told since it was already done it could not be changed and I would have to pay if I wanted it move. Also, during this meeting we discussed placement of the ethernet cables. As I mentioned my wife was trying to gauge the layout of the room via a video call and there was one room where she was not sure about the placement of the cables based on what she could see. We left the location as it was on the print for the time being and I brought my wife back the next morning and showed her all the locations including the one she was not sure about. Once she was able to physically walk thru and see the wiring, we determined it would need to be moved. Since we had just did the walk thru the day before, we reached out to see if the location could have moved before the wiring started. It was several days before we received a response to the original request and follow up requests. When we did receive the response, I believe it was the day after the wiring was done and was told there was nothing that could be done. The next situation involves the Ethernet cable installation. Instead of the Ethernet connections, there were telephone jacks installed. Also, with Ethernet cables they should terminate inside the house, while these were running to the outside of the house. The last situation we noticed after moving in was the appearance and finish of the bottom of the various door frames and some moldings. The bottom of the door frames appears as if they were ripped with jagged edges instead of clean cuts that would be expected with a new home. As I mentioned in the beginning, we truly enjoyed seeing the house come to life during the build process. Even with the issues mentioned above, we would recommend to family and friends to build with [name removed] Castle. (just will give them a checklist of things to look for ??) My mother in law is even considering one of the new construction homes on our street.

4.7
Verified Homeowner
Birmingham, AL, on Jan 22, 2021

The only suggestion would be to have a list of the purchased upgrades to look at for the final walk-through. Other than that, it was great!

4.7
Verified Homeowner
Helena, AL, on Jan 21, 2021

From contract through move-in was great. Three days after moving I started to have electrical problems. I only have lights on one side of my home. I have file a warranty claim and it is yet to be repaired. I have a new home without lights. This is awful.

4.8
Verified Homeowner
Birmingham, AL, on Jan 21, 2021

Both of these are terrible. The lack of willingness to fix something that was obviously caused by the builder is appalling. [name removed] the communication to fix the minuscule things y’all will actually cover is laughable.

1.5
Verified Homeowner
Helena, AL, on Jan 19, 2021

[name removed] has always responded very quickly to my inquiries about issues with the house.

4.5
Verified Homeowner
Birmingham, AL, on Jan 18, 2021

I like the community as for the reason I chose to build here, but my dislike is very long so I will attempt to be brief My issue started from the design center to the final stage of closing, I felt my home was rushed and must thrown together. I had alot of issues with my plans that I now have to live with, [name removed] have issues that have not been completed and I closed on this home a month ago tomorrow 1/18/21. * Fireplace was not as I I wanted it * Hit and miss with the paint * Patio door does not close/lock * Driveway has machine marks throughout

3.8
Verified Homeowner
Alabaster, AL, on Jan 15, 2021

[Translated from ES] They are professional and are quick to respond to issues.

4.8
Verified Homeowner
Helena, AL, on Jan 14, 2021

We had gone through the homebuilding process once before, but got in on the design phase. Since this was a spec home, we got in on the house too late to make many changes, but the most critical adjustment to the house (natural gas stove) was accommodated and was very appreciated! I was very impressed with the communication from Newcastle, especially [name removed], sending regular updates and asking questions along the way. She made us feel secure and reduced a lot of our stress. Especially when we had to change mortgage lenders late in the process. She guided us every step of the way and helped make sure we secured this amazing home. In terms of dislikes... I got nothing. Newcastle was awesome, and I already encouraged a coworker in the market for a home to put a deposit down on a home in another neighborhood. She did, and her and her husband are moving into theirs sometime early-Spring.

4.9
Verified Homeowner
Birmingham, AL, on Jan 10, 2021

New Castle wants to make sure that the homeowner is 100% satisfied so the warranty was a great addition to our buying experience. Both [name removed] and [name removed] stood by us during our pre and post build experience. We enjoy our new home and community.

5.0
Verified Homeowner

Builder Profile

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At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.