Homebuilder Ratings & Reviews

Newcastle Homes Reviews

318 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Leeds, AL, on Jul 15, 2025

It was amazing experience in every aspect!

5.0
Verified Homeowner
Birmingham, AL, on Jul 08, 2025

It was completed when I hey said it would be

4.4
Verified Homeowner
Birmingham, AL, on Jul 08, 2025

The opportunity to make a contingent offer, and for Newcastle to protect that offer by not accepting additional offers was a huge peace of mind for us. [name removed] and [name removed] have both been super helpful.

4.9
Verified Homeowner
Helena, AL, on Jul 07, 2025

Purchasing process was smooth and our main contact [name removed] was really helpful and supportive during the entire process.

4.8
Verified Homeowner
Birmingham, AL, on Jul 05, 2025

[name removed] was very easy to work with. Took his time, made notes, and helped me navigate the workings of the home.

4.5
Verified Homeowner
Helena, AL, on Jul 03, 2025

[name removed] and [name removed] were both wonderful. They deserve a raise with how good they’re doing.

5.0
Verified Homeowner
Pell City, AL, on Jun 29, 2025

The line of communication was not always open/available with the identified agent for New Castle. Calls were made and at times there was no answer. She may need a little help....

4.9
Verified Homeowner
Pell City, AL, on Jun 19, 2025

I love my home. There were a few issues that came up, but the builder resolved most of them. I didn’t like how I felt like Newcastle tried to bully us into moving into the home before everything was completed. I communicated this with the realtor Mrs. [name removed], in return she said “[name removed] said he will put the house back on the market”. I’m sure Mr. [name removed] would not have moved in a house that didn’t have everything finished himself, so why should he expect us to do it? We asked if we could have brick on the front of our home and were told we couldn’t do it, but here comes more valleys in the neighborhood with brick and a balcony. Also, there was already an existing valley that had brick. The backyard could use more sod. The inside of the home has some imperfections. The plumbers put purple glue on our windowsill that remains and is not able to be removed. I asked if it this could be removed before we move in. The faucet in the bathroom to our tub leaks and needs to be replaced.

1.9
Verified Homeowner
Meridianville, AL, on Jun 15, 2025

Everyone I’ve talked with here has been very friendly. I love the area and the roundabout separating the street from any main road.

5.0
Verified Homeowner
Pell City, AL, on Jun 13, 2025

As far as my purchase of the home and closing and move in was fine. I’m having trouble with water standing in my backyard after it rains and I can’t get anyone to address it.

4.2
Verified Homeowner
Pell City, AL, on Jun 12, 2025

They said we could have a certain light fixture we wanted then called a month later and said it wasn’t available. We liked the weekly call from [name removed] and [name removed]. The design center was excellent and the lady there was very knowledgeable and helpful.

4.5
Verified Homeowner
Springville, AL, on Jun 12, 2025

[name removed] was amazing to work with.

4.9
Verified Homeowner
Birmingham, AL, on Jun 12, 2025

The patience and care that the staff showed throughout the buying process.

4.1
Verified Homeowner
Springville, AL, on Jun 12, 2025

When problems arose and we notified Newcastle, it took a lot for them to help, and even then it was a band aid on the solution.

2.7
Verified Homeowner
Pell City, AL, on Jun 04, 2025

Quality of execution of my home construction and surrounding area(s) around my home.

4.5
Verified Homeowner
Birmingham, AL, on Jun 03, 2025

The only complaint I have is that the soil is mainly rock and gravel.

5.0
Verified Homeowner
Pell City, AL, on Jun 02, 2025

Overall smooth process

4.8
Verified Homeowner
Pell City, AL, on Jun 01, 2025

[name removed] and [name removed] were both great and helped when any issues came up.

5.0
Verified Homeowner
Helena, AL, on May 28, 2025

That my builder was always concerned that the home was being built properly and that I was satisfied with the home.

5.0
Verified Homeowner
Helena, AL, on May 21, 2025

Love our home. Have loved getting to know [name removed], [name removed], [name removed] and [name removed]. Have recommended [name removed] to people who have bought !

5.0
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.