Homebuilder Ratings & Reviews

Newcastle Homes Reviews

312 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Helena, AL, on May 28, 2025

That my builder was always concerned that the home was being built properly and that I was satisfied with the home.

5.0
Verified Homeowner
Helena, AL, on May 21, 2025

Love our home. Have loved getting to know [name removed], [name removed], [name removed] and [name removed]. Have recommended [name removed] to people who have bought !

5.0
Verified Homeowner
Birmingham, AL, on May 18, 2025

There are several items we want addressed that have not been addressed.

2.8
Verified Homeowner
Pell City, AL, on May 17, 2025

[name removed] was great. Helped with every issue that we had and would check in afterward to make sure everything was completed. He made the experience a great one.

4.5
Verified Homeowner
Springville, AL, on May 16, 2025

The staff is helpful and friendly. So far all of my issues have been taken care of in a timely manner.

4.7
Verified Homeowner
Birmingham, AL, on May 15, 2025

There has been some good response to small issues. Whilst larger issues were just not addressed, like the drainage- even though the builder came and assessed the yard and where the drainage was insufficient (water flowing over and damaging the fence)

4.5
Verified Homeowner
Springville, AL, on May 13, 2025

Good layout

5.0
Verified Homeowner
Birmingham, AL, on May 12, 2025

Newcastle homes is a fraud and a joke. I regret our decision to have ever entered into the predatory contract with Newcastle that we entered into

0.5
Verified Homeowner
Birmingham, AL, on May 12, 2025

We were ineligible to change the Pre-selected paint selection for the home. The quality is not the best and easily scuffs/stains. In hind site, Wife wished we paid a bit extra to change color or quality to eggshell or satin finish so walls are more resistant to stains.

4.3
Verified Homeowner
Birmingham, AL, on May 10, 2025

From very beginning I loved the neighborhood. Drove through many times. Working toward the contract might have gone more smoothly with the Newcastle on site agent but all worked out fine. Working with the Newcastle builder from the beginning phase, walk through, and after move has been GREAT!! The attention he gave to every detail, every blue tape, every little thing was super! After move in, came back to check if I had any issues. The builder has given so much to this move and making sure everything in the house was working properly.

4.7
Verified Homeowner
Helena, AL, on May 09, 2025

I enjoyed the entire process. My biggest issue is my retaining wall. It was a challenge to get new castle to install it now it is starting to separate. Not sure if it was built in the most stable way and that is my biggest issue

4.4
Verified Homeowner
Springville, AL, on May 07, 2025

Easy warranty claims

4.9
Verified Homeowner
Springville, AL, on May 07, 2025

Warranty repairs have been easy

4.9
Verified Homeowner
Birmingham, AL, on May 02, 2025

My builder [name removed] was very easy to work with and if I had anything come up he contacted me and came out to take care of the issue.

4.7
Verified Homeowner
Pell City, AL, on Apr 28, 2025

Lack of communication about our yard setup. We did not know about the drainage easement until after we moved in and the drainage issues that followed. I had to find the missing roof boots after a large rain. We had little to no updates from the agents on duty. Almost all updates came from the builder ([name removed]). [name removed] was very flexible with coordinated walk throughs throughout the building process. [name removed] was very helpful and patient with us at the design meeting.

3.7
Verified Homeowner
Birmingham, AL, on Apr 28, 2025

My experience with Newcastle Homes has been wonderful. I do not have any complaints.

5.0
Verified Homeowner
Pell City, AL, on Apr 24, 2025

We like that the employees were very personable. They answered our questions and helped when ever we needed it and were easy to get in touch with and that was really important to us

4.6
Verified Homeowner
Birmingham, AL, on Apr 22, 2025

Having to work through the agent to get to construction supervisor cause confusion and loss of communication. Response to inquiries was slow to nonexistent, costing Newcastle Homes money and my family time.

2.9
Verified Homeowner
Springville, AL, on Apr 22, 2025

https://bestnewshere.com/irrefutable-proof-michelle-obama-is-transgender-must-video/ [name removed] has been responsive and helpful.

4.7
Verified Homeowner
Helena, AL, on Apr 21, 2025

Communication and responsiveness.

4.8
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.