Homebuilder Ratings & Reviews

Newcastle Homes Reviews

328 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Helena, AL, on Dec 24, 2025

Everything we so smoothly from or design selections to closing. We are so happy with our experience with Newcastle homes !!

5.0
Verified Homeowner
Helena, AL, on Dec 24, 2025

Best experience! [name removed], [name removed] [name removed], [name removed] and [name removed] have bent over backwards to make sure we are happy and living our best lives!

4.9
Verified Homeowner
Pell City, AL, on Dec 22, 2025

LIKE: different house designs to choose from and friendly staff members. DISLIKE: Not committed to complete listed necessary repairs.

4.1
Verified Homeowner
Birmingham, AL, on Dec 21, 2025

The builder's agent was very rude and not easy to work with. I dreaded having to contact her about anything. I felt rushed throughout the whole process. I wish I had left my earnest money and not closed on the home. Not all the issues with the home were fixed prior to closing. he blemishes in the home that were identified on the first walkthrough were either not fixed or they looked worse after they were "fixed." Some issues looked better before they were "fixed" so I just didn't say anything on the final walkthrough. I cleaned up 5 beer bottles in the backyard after closing and the air filter was so dirty that I'm almost certain it was the original one from when the house was built 2 years ago. I have already had to send emails to the warranty line. I wish I had backed out of this home purchase and will not recommend a NewCastle home to anyone.

2.0
Verified Homeowner
Birmingham, AL, on Dec 19, 2025

My experience during the 1 year warranty was very positive. The builder who attended to our queries, [name removed], was excellent. I'm certain he played the biggest impact to the way I feel about Newcastle Homes. The negative side is not related to my home, but the community. Residents struggled to get Newcastle to honor commitments about the pond and we have a substantial HOA fee for very little amenities (As compared to Newcastle communities within our region) - Personally, I believe there should be more transparency with the HOA funds.

4.4
Verified Homeowner
Pell City, AL, on Dec 18, 2025

Over and over calls emails regarding water issues. Attempted to stop standing water but was not fixed. I had to spend own money to put stones/pavers down just to be able to walk. Mud stayed In our home for months. Fastest thing I seen supervisor do was bring a piece of paper to me to sign that stated if they replaced sid that would be it. Just a big scam on your warranty. Wear you out until you fix it yourself then it voids their watmrranty.

2.7
Verified Homeowner
Birmingham, AL, on Dec 12, 2025

It was easy peasy! No problems at all!

5.0
Verified Homeowner
Birmingham, AL, on Dec 12, 2025

Quality of the home is very good, from what we can tell. Communications with [name removed] and others has been good for the most part. I'm still waiting on a response for several warranty related topics that need to be resolved. And of course, extremely unhappy with the current situation in the neighborhood relative to the fiber. Seems to be alot of uncertainty about who's in charge, and who allowed it to happen in the way it has happened.

3.6
Verified Homeowner
Pell City, AL, on Dec 11, 2025

Great experience with New Castle! The HOA could use some work.

5.0
Verified Homeowner
Helena, AL, on Dec 10, 2025

Experience was great. No dislikes

3.8
Verified Homeowner
Meridianville, AL, on Nov 10, 2025

The prompt response received about any issues that we may have.

5.0
Verified Homeowner
Meridianville, AL, on Nov 06, 2025

I thoroughly enjoyed my purchase experience. The gentleman that did the walkthrough with me as well the blue tape walkthrough was extremely kind and courteous. I’m pleased with knowing how honest he was and with any minor issue after the fact he was quick to respond and fix the issue.

4.3
Verified Homeowner
Pell City, AL, on Oct 31, 2025

No real dislikes. The designated agent could be better.

4.8
Verified Homeowner
Birmingham, AL, on Oct 24, 2025

[Translated from VI] Quite satisfactory

3.7
Verified Homeowner
Helena, AL, on Oct 19, 2025

Was supposed to paint front porch, did one coat and never came back. Driveway has cracks due to poor quality.

2.8
Verified Homeowner
Pell City, AL, on Oct 18, 2025

I haven’t had anyone come over and fix my gutters yet

5.0
Verified Homeowner
Birmingham, AL, on Oct 13, 2025

I don’t think the finishes around the house are the best standard. A lot of the work seems rushed to get onto the next one. The grass is put on top of brick/concrete causing the yard to struggle to grow in.

4.3
Verified Homeowner
Pell City, AL, on Oct 12, 2025

The home itself is beautiful. The hill was supposed to be cut down before I moved in and never happened. Within 2 days of living in the house, I had water draining issues. Issue got resolved but response from new castle was a little concerning as if it was my fault. Overall I am pleased with the house.

4.0
Verified Homeowner
Helena, AL, on Oct 09, 2025

Very friendly and helpful as a first time house buyer.

4.9
Verified Homeowner
Springville, AL, on Oct 08, 2025

[name removed] was very helpful. The house was very clean when I moved in. The real estate taxes weren't paid when I arrived and that was a hassle to resolve. I was told screens came with the house and they didn't. The septic system wasn't working properly but was resolved quickly.

3.9
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.