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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Birmingham, AL, on Mar 18, 2021
The people were great to work with!!! After we moved in a lot of minor details noticed, like missed spots painting, chips in floors, erosion in back yard, large cracks in cement.
Birmingham, on May 12, 2021
I’ve been told that [name removed] would come and begin the warranty repair/replacement about a month ago and never showed up. I have a list of repairs needed which was communicated via email with New Castle.
Birmingham, on Apr 07, 2021
We enjoyed working with [name removed] and the young lady that helped us choose finishes over in Pelham. [name removed] was outstanding. Finally, [name removed] (can’t recall his last name) was very gracious and attentive to questions and requests. The whole experience was much better than we expected it would be.
Birmingham, on Apr 21, 2021
We absolutely love our home and the entire building experience. It was fantastic from start to finish. The only complaint we have are the drainage issues on the sides of the house. Water pools and stays stagnant a good bit for days after a rain or sprinkler system running, making it a hotbed for mosquitoes as well as a mud pit. Currently there just isn't anywhere for the water to drain based on there not being a grade. I've brought this up a few times but continue to be told that it's fine and that I shouldn't worry. I've heard of 3 other homeowners have the same complaint so it doesn't feel like it's just us. It's something we're trying not to be difficult about as we've loved working with Newcastle but this seems to be something that Newcastle has had a lot of pushback on. We totally understand this requires some additional work so we're trying to be empathetic.
Birmingham, AL, on Jan 22, 2021
The only suggestion would be to have a list of the purchased upgrades to look at for the final walk-through. Other than that, it was great!
Birmingham, on Mar 24, 2021
I like that everything has been laid out from the beginning and there have been no grey areas. Everything was black and white throughout the entire process and everyone has been great to work with. Everyone has been quick to respond to any concerns we have and have gone above and beyond to meet our expectations.
Birmingham, on Apr 20, 2021
I like the excellent customer service and immediate resolution.
Birmingham, on Dec 05, 2020
Great warranty service! Generally well built. But, very poor fitting rear door.
Birmingham, AL, on Jan 18, 2021
I like the community as for the reason I chose to build here, but my dislike is very long so I will attempt to be brief My issue started from the design center to the final stage of closing, I felt my home was rushed and must thrown together. I had alot of issues with my plans that I now have to live with, [name removed] have issues that have not been completed and I closed on this home a month ago tomorrow 1/18/21. * Fireplace was not as I I wanted it * Hit and miss with the paint * Patio door does not close/lock * Driveway has machine marks throughout
Birmingham, on Apr 04, 2021
We have been here almost 6 months, [name removed] came over and handled several things. [name removed] now we have some cabinet issues that need attention BUT we know this has been a “crazy year” for every industry so when this can be addressed we would love to have them fixed.
Birmingham, on Dec 05, 2020
Concerning the sale/move in process everything was great. Had some difficulty recently getting warranty issues taken care of.
Birmingham, AL, on Dec 24, 2020
My purchase experience was stressful and I was disappointed in the service provided by Newcastle. Personally, I checked on the building of my home weekly . The first error was the wrong brick was installed. It had to be removed and replaced. Also, I made it known and advised early on to the contractor and Newcastle realtor that the tiles I saw (still in boxes) placed in the home for each bathroom, kitchen and fire place were not what I selected. A week later, the incorrect tiles were installed in every room. It took 2-3 weeks for the tiles to be removed, to order the correct tile and to replace it. This caused my closing date to be pushed back. On the day of my closing, the gas was not turned on so my closing was pushed back a few hours. My personal home inspector found several issues that had to be resolved a week before closing to include insulation in the attic, soffits and could not check for gas or hot water at the time so he had to return a second time (the day of the closing). My purchase experience was very stressful and to add, at the closing, there was no representative from Newcastle [name removed] present nor did one reached out during the process to apologize or acknowledge the inconveniences throughout my experience. Also, I am making a long list of items to be touched up within the next year, to include a closet door that will not close. Very disappointing.
Birmingham, on Apr 02, 2021
[name removed] has communicated with us often during the process. Workmen we’re efficient and repairs were made correctly.
Birmingham, on Aug 11, 2020
A lot to like, very little not to like. Almost all the people I dealt with were highly professional, good listeners and really great assets to the Newcastle organization. I don't like that fact that my lot was not graded to drain properly by the builder and I have to pay someone to fix it.
Birmingham, AL, on Dec 19, 2020
[name removed] was so patient and professional. He answered all of my questions and put me at ease.
Birmingham, AL, on Dec 12, 2020
Our experience was incredible and pretty seamless. I had heard horror stories with builders so I kind of expected some speed bumps. Didn’t really experience any of that. The super intendants [name removed] and [name removed] are incredible. They still check up on us. I’m so impressed that I wouldn’t even bat an eye at inviting them into our home for dinner. Great group.
Birmingham, on Feb 10, 2021
Our dishwasher started leaking after 2months. Having to go through Samsung was and still is a nightmare. They came out 3 times to “try” and fix it and not much effort was taken. We are now in the process of getting a refund. After about 4 weeks we still do not have a refund. This is because All South does not do the exchange program that Samsung offers. So we bought a brand new appliance from All South in the hopes that one day we will get our money back because I refuse to go months without a dishwasher in a brand new house. This is unacceptable!!! Samsung has given us the run around. [name removed] I just purchased a brand new home and then had to go out a replace a brand new dishwasher. In my opinion this should not be my problem!! If I bought a new dishwasher in September when we closed on the house then I should not have to buy another one again.
Birmingham, on Aug 01, 2020
Houses are very good quality, great after care and services
Birmingham, AL, on Dec 08, 2020
Your staff have been great to deal with. Follow up is not always consistent. Would have liked a little more flexibility with the home instead of “No, can’t do that.” There are some items in my home that are not designed correctly, basically I’ve lived in a lot of homes....and theses issues would be inexpensive and easy to correct during build process. Would be able to give you specific input if you so desire.
Birmingham, on Jan 21, 2021
Both of these are terrible. The lack of willingness to fix something that was obviously caused by the builder is appalling. [name removed] the communication to fix the minuscule things y’all will actually cover is laughable.
Birmingham, AL, on Oct 30, 2020
We were not kept up on communication on the different building stages. When we brought an issue to their attention, they said it was an unfinished product. It was as though the subs were just building and no one was managing the process. Also, on several occasions subs were drinking alcohol at the job site.
Birmingham, on Jan 10, 2021
New Castle wants to make sure that the homeowner is 100% satisfied so the warranty was a great addition to our buying experience. Both [name removed] and [name removed] stood by us during our pre and post build experience. We enjoy our new home and community.
Birmingham, on Jan 24, 2020
The neighborhood has lots of children which has been a plus for my son and me. We have thoroughly enjoyed the neighborhood pool and the opportunity to meet other neighbors. We love the community and the convenience it is to my work, my son’s daycare and shopping.
Birmingham, AL, on Oct 30, 2020
I liked the scheduled time was great The decision process for the design were perfect not too much information. I liked the fact that alot of standards gor new castle eere upgrades for harris and doyle.
Birmingham, AL, on Oct 12, 2020
Everything went well except everything on the punch list was not addressed.
Birmingham, AL, on Oct 12, 2020
We really disappointed with our design appointment and before closing we showed lot of incomplete things and those are not completed as they commited.
Birmingham, on Oct 30, 2020
Horrible didn’t come fix the window just sent a new one with missing part. Asked again and the still didn’t get any where had to watch a YouTube video to remove parts from the old one and do it my self. Put in drainage issues in year and got no where had to have outside company put in a French drain. The didn’t clean out the drain ditch in the back and I had to do it myself because HOA told me it’s my property I have to maintain it and it wasn’t in a reasonable state when I closed.
Birmingham, AL, on Sep 12, 2020
Like: Addressed concerns quickly; flexibility to offer a contract contingent on sale of prior home Dislikes: Have to make design decisions too quickly and not able to contemplate decisions (suggestion: give buyer all choices ahead to look at prior to design appt. and give buyer a short time , say 48 hours, to change decisions after design appt with no fee); mistakes made in building that were not in accordance with Plan/specs (most we had to point out) ; contractors allowed to trash the lot and home- personably observed leftover food and trash, beer cans, and workers with coolers of beer in their vehicles. Contractors did not clean up at end of day. Also, contractors messed each other’s work up- something would be installed and it would get damaged by someone else. We were asked to do a first walk through before material things were complete (ex: kitchen backsplash grout , MBA floor missing tiles) and the house was dirty.
Birmingham, on Oct 22, 2020
I always get a quick response from [name removed] whenever I submit a warranty claim. She is really good to respond and set up the appointment times. The frustrating part is we prepare for the days and times and the workers do not show up during those times.
Birmingham, AL, on Aug 24, 2020
The agent, [name removed], was very helpful and supportive through the entire process. [name removed] has been very prompt to resolve any identified issues.
Birmingham, on Oct 15, 2020
I have liked it because they have been very responsive to any need I had (and there have not been but a few times I needed to call).
Birmingham, AL, on Jun 30, 2020
I liked the entire process of building. Everything was laid out and clearly explained from start to finish. Everyone was very professional and knowledgeable about their jobs.
Birmingham, AL, on Jun 28, 2020
Property was not to my standards. Trash left in storm drain in the backyard and not covered during walk through. grading of land is below average standard have standing water and soft muddy soil in area.
Birmingham, AL, on Jun 16, 2020
Very good response to questions we had. Also, help in choosing finishes was greatly appreciated
Birmingham, on Aug 23, 2020
I have to request same issue two or three times to fix it.
Birmingham, AL, on May 29, 2020
How approachable the superintendent and all of his co-workers were with any issues or questions.
Birmingham, AL, on May 09, 2020
the walk through and know all the stuff in the house
Birmingham, on Jun 26, 2020
I have had a few issues that involved contacting about warranty. They were able to take care of the issues
Birmingham, AL, on Apr 17, 2020
Holding our house until we sold our former home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Birmingham, AL, on Mar 18, 2021
The people were great to work with!!! After we moved in a lot of minor details noticed, like missed spots painting, chips in floors, erosion in back yard, large cracks in cement.
Birmingham, AL, on Jan 22, 2021
The only suggestion would be to have a list of the purchased upgrades to look at for the final walk-through. Other than that, it was great!
Birmingham, AL, on Jan 18, 2021
I like the community as for the reason I chose to build here, but my dislike is very long so I will attempt to be brief My issue started from the design center to the final stage of closing, I felt my home was rushed and must thrown together. I had alot of issues with my plans that I now have to live with, [name removed] have issues that have not been completed and I closed on this home a month ago tomorrow 1/18/21. * Fireplace was not as I I wanted it * Hit and miss with the paint * Patio door does not close/lock * Driveway has machine marks throughout
Birmingham, AL, on Dec 24, 2020
My purchase experience was stressful and I was disappointed in the service provided by Newcastle. Personally, I checked on the building of my home weekly . The first error was the wrong brick was installed. It had to be removed and replaced. Also, I made it known and advised early on to the contractor and Newcastle realtor that the tiles I saw (still in boxes) placed in the home for each bathroom, kitchen and fire place were not what I selected. A week later, the incorrect tiles were installed in every room. It took 2-3 weeks for the tiles to be removed, to order the correct tile and to replace it. This caused my closing date to be pushed back. On the day of my closing, the gas was not turned on so my closing was pushed back a few hours. My personal home inspector found several issues that had to be resolved a week before closing to include insulation in the attic, soffits and could not check for gas or hot water at the time so he had to return a second time (the day of the closing). My purchase experience was very stressful and to add, at the closing, there was no representative from Newcastle [name removed] present nor did one reached out during the process to apologize or acknowledge the inconveniences throughout my experience. Also, I am making a long list of items to be touched up within the next year, to include a closet door that will not close. Very disappointing.
Birmingham, AL, on Dec 19, 2020
[name removed] was so patient and professional. He answered all of my questions and put me at ease.
Birmingham, AL, on Dec 12, 2020
Our experience was incredible and pretty seamless. I had heard horror stories with builders so I kind of expected some speed bumps. Didn’t really experience any of that. The super intendants [name removed] and [name removed] are incredible. They still check up on us. I’m so impressed that I wouldn’t even bat an eye at inviting them into our home for dinner. Great group.
Birmingham, AL, on Dec 08, 2020
Your staff have been great to deal with. Follow up is not always consistent. Would have liked a little more flexibility with the home instead of “No, can’t do that.” There are some items in my home that are not designed correctly, basically I’ve lived in a lot of homes....and theses issues would be inexpensive and easy to correct during build process. Would be able to give you specific input if you so desire.
Birmingham, AL, on Oct 30, 2020
We were not kept up on communication on the different building stages. When we brought an issue to their attention, they said it was an unfinished product. It was as though the subs were just building and no one was managing the process. Also, on several occasions subs were drinking alcohol at the job site.
Birmingham, AL, on Oct 30, 2020
I liked the scheduled time was great The decision process for the design were perfect not too much information. I liked the fact that alot of standards gor new castle eere upgrades for harris and doyle.
Birmingham, AL, on Oct 12, 2020
Everything went well except everything on the punch list was not addressed.
Birmingham, AL, on Oct 12, 2020
We really disappointed with our design appointment and before closing we showed lot of incomplete things and those are not completed as they commited.
Birmingham, AL, on Sep 12, 2020
Like: Addressed concerns quickly; flexibility to offer a contract contingent on sale of prior home Dislikes: Have to make design decisions too quickly and not able to contemplate decisions (suggestion: give buyer all choices ahead to look at prior to design appt. and give buyer a short time , say 48 hours, to change decisions after design appt with no fee); mistakes made in building that were not in accordance with Plan/specs (most we had to point out) ; contractors allowed to trash the lot and home- personably observed leftover food and trash, beer cans, and workers with coolers of beer in their vehicles. Contractors did not clean up at end of day. Also, contractors messed each other’s work up- something would be installed and it would get damaged by someone else. We were asked to do a first walk through before material things were complete (ex: kitchen backsplash grout , MBA floor missing tiles) and the house was dirty.
Birmingham, AL, on Aug 24, 2020
The agent, [name removed], was very helpful and supportive through the entire process. [name removed] has been very prompt to resolve any identified issues.
Birmingham, AL, on Jun 30, 2020
I liked the entire process of building. Everything was laid out and clearly explained from start to finish. Everyone was very professional and knowledgeable about their jobs.
Birmingham, AL, on Jun 28, 2020
Property was not to my standards. Trash left in storm drain in the backyard and not covered during walk through. grading of land is below average standard have standing water and soft muddy soil in area.
Birmingham, AL, on Jun 16, 2020
Very good response to questions we had. Also, help in choosing finishes was greatly appreciated
Birmingham, AL, on May 29, 2020
How approachable the superintendent and all of his co-workers were with any issues or questions.
Birmingham, AL, on May 09, 2020
the walk through and know all the stuff in the house
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Birmingham, on May 12, 2021
I’ve been told that [name removed] would come and begin the warranty repair/replacement about a month ago and never showed up. I have a list of repairs needed which was communicated via email with New Castle.
Birmingham, on Apr 21, 2021
We absolutely love our home and the entire building experience. It was fantastic from start to finish. The only complaint we have are the drainage issues on the sides of the house. Water pools and stays stagnant a good bit for days after a rain or sprinkler system running, making it a hotbed for mosquitoes as well as a mud pit. Currently there just isn't anywhere for the water to drain based on there not being a grade. I've brought this up a few times but continue to be told that it's fine and that I shouldn't worry. I've heard of 3 other homeowners have the same complaint so it doesn't feel like it's just us. It's something we're trying not to be difficult about as we've loved working with Newcastle but this seems to be something that Newcastle has had a lot of pushback on. We totally understand this requires some additional work so we're trying to be empathetic.
Birmingham, on Apr 20, 2021
I like the excellent customer service and immediate resolution.
Birmingham, on Apr 04, 2021
We have been here almost 6 months, [name removed] came over and handled several things. [name removed] now we have some cabinet issues that need attention BUT we know this has been a “crazy year” for every industry so when this can be addressed we would love to have them fixed.
Birmingham, on Apr 02, 2021
[name removed] has communicated with us often during the process. Workmen we’re efficient and repairs were made correctly.
Birmingham, on Feb 10, 2021
Our dishwasher started leaking after 2months. Having to go through Samsung was and still is a nightmare. They came out 3 times to “try” and fix it and not much effort was taken. We are now in the process of getting a refund. After about 4 weeks we still do not have a refund. This is because All South does not do the exchange program that Samsung offers. So we bought a brand new appliance from All South in the hopes that one day we will get our money back because I refuse to go months without a dishwasher in a brand new house. This is unacceptable!!! Samsung has given us the run around. [name removed] I just purchased a brand new home and then had to go out a replace a brand new dishwasher. In my opinion this should not be my problem!! If I bought a new dishwasher in September when we closed on the house then I should not have to buy another one again.
Birmingham, on Jan 21, 2021
Both of these are terrible. The lack of willingness to fix something that was obviously caused by the builder is appalling. [name removed] the communication to fix the minuscule things y’all will actually cover is laughable.
Birmingham, on Jan 10, 2021
New Castle wants to make sure that the homeowner is 100% satisfied so the warranty was a great addition to our buying experience. Both [name removed] and [name removed] stood by us during our pre and post build experience. We enjoy our new home and community.
Birmingham, on Oct 30, 2020
Horrible didn’t come fix the window just sent a new one with missing part. Asked again and the still didn’t get any where had to watch a YouTube video to remove parts from the old one and do it my self. Put in drainage issues in year and got no where had to have outside company put in a French drain. The didn’t clean out the drain ditch in the back and I had to do it myself because HOA told me it’s my property I have to maintain it and it wasn’t in a reasonable state when I closed.
Birmingham, on Oct 22, 2020
I always get a quick response from [name removed] whenever I submit a warranty claim. She is really good to respond and set up the appointment times. The frustrating part is we prepare for the days and times and the workers do not show up during those times.
Birmingham, on Oct 15, 2020
I have liked it because they have been very responsive to any need I had (and there have not been but a few times I needed to call).
Birmingham, on Aug 23, 2020
I have to request same issue two or three times to fix it.
Birmingham, on Jun 26, 2020
I have had a few issues that involved contacting about warranty. They were able to take care of the issues
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Birmingham, on Apr 07, 2021
We enjoyed working with [name removed] and the young lady that helped us choose finishes over in Pelham. [name removed] was outstanding. Finally, [name removed] (can’t recall his last name) was very gracious and attentive to questions and requests. The whole experience was much better than we expected it would be.
Birmingham, on Mar 24, 2021
I like that everything has been laid out from the beginning and there have been no grey areas. Everything was black and white throughout the entire process and everyone has been great to work with. Everyone has been quick to respond to any concerns we have and have gone above and beyond to meet our expectations.
Birmingham, on Dec 05, 2020
Great warranty service! Generally well built. But, very poor fitting rear door.
Birmingham, on Dec 05, 2020
Concerning the sale/move in process everything was great. Had some difficulty recently getting warranty issues taken care of.
Birmingham, on Aug 11, 2020
A lot to like, very little not to like. Almost all the people I dealt with were highly professional, good listeners and really great assets to the Newcastle organization. I don't like that fact that my lot was not graded to drain properly by the builder and I have to pay someone to fix it.
Birmingham, on Aug 01, 2020
Houses are very good quality, great after care and services
Birmingham, on Jan 24, 2020
The neighborhood has lots of children which has been a plus for my son and me. We have thoroughly enjoyed the neighborhood pool and the opportunity to meet other neighbors. We love the community and the convenience it is to my work, my son’s daycare and shopping.