Top Homebuilder Ratings & Reviews

Newcastle Homes

Griffin Park

37 Homeowner Reviews Completed Jan 2020 - Sep 2020

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.2

Lender Experience

4.8

Construction Experience

4.0

Customer Care Experience

4.5

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile

Newcastle Homes logo
At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Birmingham, on Sep 22, 2020

Quick communication - kind service.

5.0
Verified Homeowner
Birmingham, AL, on Sep 12, 2020

Like: Addressed concerns quickly; flexibility to offer a contract contingent on sale of prior home Dislikes: Have to make design decisions too quickly and not able to contemplate decisions (suggestion: give buyer all choices ahead to look at prior to design appt. and give buyer a short time , say 48 hours, to change decisions after design appt with no fee); mistakes made in building that were not in accordance with Plan/specs (most we had to point out) ; contractors allowed to trash the lot and home- personably observed leftover food and trash, beer cans, and workers with coolers of beer in their vehicles. Contractors did not clean up at end of day. Also, contractors messed each other’s work up- something would be installed and it would get damaged by someone else. We were asked to do a first walk through before material things were complete (ex: kitchen backsplash grout , MBA floor missing tiles) and the house was dirty.

4.3
Verified Homeowner
Birmingham, on Sep 02, 2020

Ok.

3.9
Verified Homeowner
Birmingham, AL, on Aug 24, 2020

The agent, [name removed], was very helpful and supportive through the entire process. [name removed] has been very prompt to resolve any identified issues.

4.4
Verified Homeowner
Birmingham, on Aug 23, 2020

I have to request same issue two or three times to fix it.

4.3
Verified Homeowner
Birmingham, on Aug 11, 2020

A lot to like, very little not to like. Almost all the people I dealt with were highly professional, good listeners and really great assets to the Newcastle organization. I don't like that fact that my lot was not graded to drain properly by the builder and I have to pay someone to fix it.

4.0
Verified Homeowner
Birmingham, on Aug 11, 2020

Satisfied

4.3
Verified Homeowner
Birmingham, on Aug 01, 2020

Houses are very good quality, great after care and services

4.4
Verified Homeowner
Birmingham, on Jul 06, 2020

Warranty service has been awesome

5.0
Verified Homeowner
Birmingham, AL, on Jun 30, 2020

I liked the entire process of building. Everything was laid out and clearly explained from start to finish. Everyone was very professional and knowledgeable about their jobs.

4.5
Verified Homeowner
Birmingham, AL, on Jun 28, 2020

Property was not to my standards. Trash left in storm drain in the backyard and not covered during walk through. grading of land is below average standard have standing water and soft muddy soil in area.

1.8
Verified Homeowner
Birmingham, on Jun 26, 2020

I have had a few issues that involved contacting about warranty. They were able to take care of the issues

5.0
Verified Homeowner
Birmingham, AL, on Jun 16, 2020

Very good response to questions we had. Also, help in choosing finishes was greatly appreciated

4.9
Verified Homeowner
Birmingham, on Jun 12, 2020

The CV19 I believe interfered with completing some tasks. [name removed] has been especially helpful.

4.4
Verified Homeowner
Birmingham, AL, on May 29, 2020

How approachable the superintendent and all of his co-workers were with any issues or questions.

4.8
Verified Homeowner
Birmingham, on May 19, 2020

Any issues that have come up in this first year are handled very quickly.

4.9
Verified Homeowner
Birmingham, AL, on May 09, 2020

the walk through and know all the stuff in the house

4.0
Verified Homeowner
Birmingham, AL, on Apr 17, 2020

Holding our house until we sold our former home.

4.2
Verified Homeowner
Birmingham, on Mar 22, 2020

Easy, great customer service.

4.0
Verified Homeowner
Birmingham, AL, on Jan 29, 2020

I was well informed about my home purchase and the agent on site was very forthcoming. [name removed] was move in ready with a few minor fix ups. Small stuff are coming up with need for repairs but I'm quit sure Newcastle will help take care of them.

4.5
Verified Homeowner
Birmingham, on Jan 24, 2020

The neighborhood has lots of children which has been a plus for my son and me. We have thoroughly enjoyed the neighborhood pool and the opportunity to meet other neighbors. We love the community and the convenience it is to my work, my son’s daycare and shopping.

3.5
Verified Homeowner
Birmingham, AL, on Jan 20, 2020

[name removed] was our sales rep, and she contacted us regularly with both verbal & picture updates as the house was being instructed. She made herself available at all times for any questions or concerns we might have. Then, nearing the end of the process, as other NewCastle employees came into the picture, we were equally impressed with their courtesy and willingness to do whatever was witching their power to make the experience a pleasure.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Birmingham, AL, on Sep 12, 2020

Like: Addressed concerns quickly; flexibility to offer a contract contingent on sale of prior home Dislikes: Have to make design decisions too quickly and not able to contemplate decisions (suggestion: give buyer all choices ahead to look at prior to design appt. and give buyer a short time , say 48 hours, to change decisions after design appt with no fee); mistakes made in building that were not in accordance with Plan/specs (most we had to point out) ; contractors allowed to trash the lot and home- personably observed leftover food and trash, beer cans, and workers with coolers of beer in their vehicles. Contractors did not clean up at end of day. Also, contractors messed each other’s work up- something would be installed and it would get damaged by someone else. We were asked to do a first walk through before material things were complete (ex: kitchen backsplash grout , MBA floor missing tiles) and the house was dirty.

4.3
Verified Homeowner
Birmingham, AL, on Aug 24, 2020

The agent, [name removed], was very helpful and supportive through the entire process. [name removed] has been very prompt to resolve any identified issues.

4.4
Verified Homeowner
Birmingham, AL, on Jun 30, 2020

I liked the entire process of building. Everything was laid out and clearly explained from start to finish. Everyone was very professional and knowledgeable about their jobs.

4.5
Verified Homeowner
Birmingham, AL, on Jun 28, 2020

Property was not to my standards. Trash left in storm drain in the backyard and not covered during walk through. grading of land is below average standard have standing water and soft muddy soil in area.

1.8
Verified Homeowner
Birmingham, AL, on Jun 16, 2020

Very good response to questions we had. Also, help in choosing finishes was greatly appreciated

4.9
Verified Homeowner
Birmingham, AL, on May 29, 2020

How approachable the superintendent and all of his co-workers were with any issues or questions.

4.8
Verified Homeowner
Birmingham, AL, on May 09, 2020

the walk through and know all the stuff in the house

4.0
Verified Homeowner
Birmingham, AL, on Apr 17, 2020

Holding our house until we sold our former home.

4.2
Verified Homeowner
Birmingham, AL, on Jan 29, 2020

I was well informed about my home purchase and the agent on site was very forthcoming. [name removed] was move in ready with a few minor fix ups. Small stuff are coming up with need for repairs but I'm quit sure Newcastle will help take care of them.

4.5
Verified Homeowner
Birmingham, AL, on Jan 20, 2020

[name removed] was our sales rep, and she contacted us regularly with both verbal & picture updates as the house was being instructed. She made herself available at all times for any questions or concerns we might have. Then, nearing the end of the process, as other NewCastle employees came into the picture, we were equally impressed with their courtesy and willingness to do whatever was witching their power to make the experience a pleasure.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Birmingham, on Sep 22, 2020

Quick communication - kind service.

5.0
Verified Homeowner
Birmingham, on Sep 02, 2020

Ok.

3.9
Verified Homeowner
Birmingham, on Aug 23, 2020

I have to request same issue two or three times to fix it.

4.3
Verified Homeowner
Birmingham, on Jul 06, 2020

Warranty service has been awesome

5.0
Verified Homeowner
Birmingham, on Jun 26, 2020

I have had a few issues that involved contacting about warranty. They were able to take care of the issues

5.0
Verified Homeowner
Birmingham, on Jun 12, 2020

The CV19 I believe interfered with completing some tasks. [name removed] has been especially helpful.

4.4
Verified Homeowner
Birmingham, on May 19, 2020

Any issues that have come up in this first year are handled very quickly.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Birmingham, on Aug 11, 2020

A lot to like, very little not to like. Almost all the people I dealt with were highly professional, good listeners and really great assets to the Newcastle organization. I don't like that fact that my lot was not graded to drain properly by the builder and I have to pay someone to fix it.

4.0
Verified Homeowner
Birmingham, on Aug 11, 2020

Satisfied

4.3
Verified Homeowner
Birmingham, on Aug 01, 2020

Houses are very good quality, great after care and services

4.4
Verified Homeowner
Birmingham, on Mar 22, 2020

Easy, great customer service.

4.0
Verified Homeowner
Birmingham, on Jan 24, 2020

The neighborhood has lots of children which has been a plus for my son and me. We have thoroughly enjoyed the neighborhood pool and the opportunity to meet other neighbors. We love the community and the convenience it is to my work, my son’s daycare and shopping.

3.5
Verified Homeowner