Top Homebuilder Ratings & Reviews

Newcastle Homes

Cheshire

15 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

Community Profile

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mccalla, AL, on Dec 14, 2020

Newcastle was so incredibly patient with us as we struggled with our lender getting things done. Every email was answered promptly and it felt like we were dealing with friends.

4.7
Verified Homeowner
Mccalla, on Jul 07, 2021

The company services they have chosen to serve in need of any home issues!!

4.6
Verified Homeowner
Mccalla, on Oct 21, 2021

I never had someone to come out and check out a spot on the back side of my home. Other than that the initial request for someone to take a look at my shower and air vent was done in a timely manner and I greatly appreciate that.

4.6
Verified Homeowner
Mccalla, AL, on Dec 01, 2020

Dislikes a) I really didn't like how there were huge gaps behind the kitchen counter top found at the time of inspection and instead of fixing the unevenness they added a lot of caulk on it. Gap b/w the countertop and the wall was almost an inch wide b) I didn't like the fact that there are no gutter installed in the back of the house. c) There is only one lock installed on the back door and that too is not a dead bolt. Clearly safety isn't a consideration d) The width of the hallway towards living room opening is 32.5 and towards the kitchen it is barely 31". This caused a lot of issues while bringing in a standard size refrigerator. Because of the tight width, it had to be dragged slowly and that caused a tear in the vinyl floor of the kitchen. Later I found out this is a common occurrence with other houses where the refrigerator was installed later. e) The living room & guest bedroom has double windows and the width is not consistent. It differs by 1/2 inch (70.5" wide & 71") so I had to buy two separate sizes of blinds

3.7
Verified Homeowner
Mccalla, on Jun 14, 2021

No response

1.8
Verified Homeowner
Mccalla, on Aug 26, 2021

Other than some initial issues in the first couple of month. I have been generally satisfied with the house. I am glad I made the purchase .

3.7
Verified Homeowner
Mccalla, AL, on Oct 31, 2020

I had really decent experience. Over all no complaints. I did not like the fact that my paperwork wasn't correct and had to be redone twice. I like my home and look forward to continue to settle in .

4.4
Verified Homeowner
Mccalla, on May 20, 2021

Its been okay I am still waiting on 2 things to be looked at other than that the other things were completed in a timely manner

4.5
Verified Homeowner
Mccalla, on Aug 17, 2021

So far everything has been well! Communication could be a little better sometimes but other than that things are great!

4.9
Verified Homeowner
Mc Calla, AL, on Oct 12, 2020

Everything went smoothly from contract to move in. I did not like how I noticed once I was moved in the workers that were building behind me was using my outside power outlet and water.

4.5
Verified Homeowner
Mccalla, on Mar 10, 2021

Great experience. Quick response when called or emailed

5.0
Verified Homeowner
Mc Calla, on May 25, 2021

Nothing at this time.

4.4
Verified Homeowner
Mc Calla, AL, on Sep 24, 2020

I loved everything.

5.0
Verified Homeowner
Mc Calla, on Dec 01, 2020

Defects were found in my floor after our final walk and we’re outside the warranty.After proving they were not visible during the walk Newcastle reached out and fixed our floor within the week.

4.4
Verified Homeowner
Mccalla, on Apr 12, 2021

My problem has been the quality of the materials used. There are tings that I will need to replace such as the toilet stools and possibly the bathtub. Overall, the quality is not there.

4.0
Verified Homeowner
Mccalla, on May 02, 2020

I have liked the quick response to emails.

4.7
Verified Homeowner
Mc Calla, AL, on Aug 01, 2020

The process was great. It just took to long for the build to be finished because it kept raining. That was the only negative, but that couldn't be helped!

4.9
Verified Homeowner
Mccalla, on Mar 09, 2021

I love my experience with Newcastle Homes, it is beautiful and the neighborhood is great. I have a couple of issues with cracks over the doors of my closet and washroom, which I have just reported to the warranty department and standing water in the driveway. Once that is fixed everything is at 100%.

4.3
Verified Homeowner
Mccalla, AL, on Jun 08, 2020

Within less than 45 days after finding my home on the internet, I was moving in.

4.9
Verified Homeowner
Mccalla, on Sep 02, 2020

I purchased the home after it had been completed. I have had a lot of success reaching the warranty dept, when issues have come up.

4.2
Verified Homeowner
Mccalla, AL, on Apr 27, 2020

I like how smoothly things went. The seller was very friendly and knowledgeable and was willing to work with us.

4.9
Verified Homeowner
Mccalla, on Aug 07, 2020

Love the design of my townhome. I dislike the need for many repairs after moving into the home.

4.7
Verified Homeowner
Mccalla, on Aug 01, 2020

The start with [name removed] Castle was definitely not the one I wanted or expected when buying my first home within the first few days not only did the shower cause issues but the brand new microwave stopped working. [name removed] after having to basically live out of the living room for over a month the wife and I weren't happy with how certain things happened but since then we have started enjoying our first home and really settle in and enjoy our place.

4.4
Verified Homeowner
Mccalla, on Jun 11, 2020

Customer service. Very good!

4.4
Verified Homeowner
Mccalla, on Jan 22, 2020

It fits my needs for now

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mccalla, AL, on Dec 14, 2020

Newcastle was so incredibly patient with us as we struggled with our lender getting things done. Every email was answered promptly and it felt like we were dealing with friends.

4.7
Verified Homeowner
Mccalla, AL, on Dec 01, 2020

Dislikes a) I really didn't like how there were huge gaps behind the kitchen counter top found at the time of inspection and instead of fixing the unevenness they added a lot of caulk on it. Gap b/w the countertop and the wall was almost an inch wide b) I didn't like the fact that there are no gutter installed in the back of the house. c) There is only one lock installed on the back door and that too is not a dead bolt. Clearly safety isn't a consideration d) The width of the hallway towards living room opening is 32.5 and towards the kitchen it is barely 31". This caused a lot of issues while bringing in a standard size refrigerator. Because of the tight width, it had to be dragged slowly and that caused a tear in the vinyl floor of the kitchen. Later I found out this is a common occurrence with other houses where the refrigerator was installed later. e) The living room & guest bedroom has double windows and the width is not consistent. It differs by 1/2 inch (70.5" wide & 71") so I had to buy two separate sizes of blinds

3.7
Verified Homeowner
Mccalla, AL, on Oct 31, 2020

I had really decent experience. Over all no complaints. I did not like the fact that my paperwork wasn't correct and had to be redone twice. I like my home and look forward to continue to settle in .

4.4
Verified Homeowner
Mc Calla, AL, on Oct 12, 2020

Everything went smoothly from contract to move in. I did not like how I noticed once I was moved in the workers that were building behind me was using my outside power outlet and water.

4.5
Verified Homeowner
Mc Calla, AL, on Sep 24, 2020

I loved everything.

5.0
Verified Homeowner
Mc Calla, AL, on Aug 01, 2020

The process was great. It just took to long for the build to be finished because it kept raining. That was the only negative, but that couldn't be helped!

4.9
Verified Homeowner
Mccalla, AL, on Jun 08, 2020

Within less than 45 days after finding my home on the internet, I was moving in.

4.9
Verified Homeowner
Mccalla, AL, on Apr 27, 2020

I like how smoothly things went. The seller was very friendly and knowledgeable and was willing to work with us.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mccalla, on Jul 07, 2021

The company services they have chosen to serve in need of any home issues!!

4.6
Verified Homeowner
Mccalla, on Jun 14, 2021

No response

1.8
Verified Homeowner
Mccalla, on May 20, 2021

Its been okay I am still waiting on 2 things to be looked at other than that the other things were completed in a timely manner

4.5
Verified Homeowner
Mccalla, on Mar 10, 2021

Great experience. Quick response when called or emailed

5.0
Verified Homeowner
Mc Calla, on Dec 01, 2020

Defects were found in my floor after our final walk and we’re outside the warranty.After proving they were not visible during the walk Newcastle reached out and fixed our floor within the week.

4.4
Verified Homeowner
Mccalla, on May 02, 2020

I have liked the quick response to emails.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mccalla, on Oct 21, 2021

I never had someone to come out and check out a spot on the back side of my home. Other than that the initial request for someone to take a look at my shower and air vent was done in a timely manner and I greatly appreciate that.

4.6
Verified Homeowner
Mccalla, on Aug 26, 2021

Other than some initial issues in the first couple of month. I have been generally satisfied with the house. I am glad I made the purchase .

3.7
Verified Homeowner
Mccalla, on Aug 17, 2021

So far everything has been well! Communication could be a little better sometimes but other than that things are great!

4.9
Verified Homeowner
Mc Calla, on May 25, 2021

Nothing at this time.

4.4
Verified Homeowner
Mccalla, on Apr 12, 2021

My problem has been the quality of the materials used. There are tings that I will need to replace such as the toilet stools and possibly the bathtub. Overall, the quality is not there.

4.0
Verified Homeowner
Mccalla, on Mar 09, 2021

I love my experience with Newcastle Homes, it is beautiful and the neighborhood is great. I have a couple of issues with cracks over the doors of my closet and washroom, which I have just reported to the warranty department and standing water in the driveway. Once that is fixed everything is at 100%.

4.3
Verified Homeowner
Mccalla, on Sep 02, 2020

I purchased the home after it had been completed. I have had a lot of success reaching the warranty dept, when issues have come up.

4.2
Verified Homeowner
Mccalla, on Aug 07, 2020

Love the design of my townhome. I dislike the need for many repairs after moving into the home.

4.7
Verified Homeowner
Mccalla, on Aug 01, 2020

The start with [name removed] Castle was definitely not the one I wanted or expected when buying my first home within the first few days not only did the shower cause issues but the brand new microwave stopped working. [name removed] after having to basically live out of the living room for over a month the wife and I weren't happy with how certain things happened but since then we have started enjoying our first home and really settle in and enjoy our place.

4.4
Verified Homeowner
Mccalla, on Jun 11, 2020

Customer service. Very good!

4.4
Verified Homeowner
Mccalla, on Jan 22, 2020

It fits my needs for now

4.2
Verified Homeowner