Top Homebuilder Ratings & Reviews

Newcastle Homes

McKesie

8 Homeowner Reviews Completed May 2022 - Nov 2022

Overall Satisfaction

3.2
Customers' overall satisfaction
1.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.0

Home Personalization Experience

4.5

Construction Experience

2.3

Customer Care Experience

3.1

Home Readiness

1.9

Installation & Workmanship

3.0

Community Profile

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Riverside, AL, on Jul 06, 2022

It was a horrible experience. The workers were smoking in my house nothing was supposed to be done in the house was done like they said they were going to do before closing and they said they repainted and they didn't. I just think this company lies This was my first home and the experience was horrible.

2.8
Verified Homeowner
Riverside, on Oct 16, 2022

We have sent several emails for warranty claims and have received no response. We have also expressed minor complaints to the builders and have been told they would have someone come look at our home, but no one showed up. We had an issue with our septic tank alarm going off and I called the newcastle office and did get a response and someone from the septic company came out and told me that the sensor in the septic tank needed to be replaced and he would come back and replace it in a few days. That has been 3 months ago and it still has not been replaced. We love our home but it seems to be really hard to get in touch with people to follow through and fix things.

1.6
Verified Homeowner
Riverside, AL, on Jun 09, 2022

Guys, the things I am seeing with the roof are not something a new home should be experiencing. We should have not closed on this home until all repairs were completed. If there was someone in charge of ensuring that the construction was completed who was let go then extra due diligence should have been taken in order to ensure a quality experience for the client. My experience has been awful. I don't think that one person can correct the wrong of many. I smell mildew in my home, not acceptable.

2.0
Verified Homeowner
Riverside, on Sep 20, 2022

Does not always respond or respond in a timely manner

4.1
Verified Homeowner
Riverside, AL, on May 29, 2022

Contract was made, and work was done adequately soon after to finish the house it self. We purchased the home over 1 month ago and we are still having landscaping issues specifically water retention and sod not taking root. One area of our back yard has been redone 3 times to which now it appears suitable work done by the new company but another area is still an issue with very poor communication between us and the warranty / builder.

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Riverside, AL, on Jul 06, 2022

It was a horrible experience. The workers were smoking in my house nothing was supposed to be done in the house was done like they said they were going to do before closing and they said they repainted and they didn't. I just think this company lies This was my first home and the experience was horrible.

2.8
Verified Homeowner
Riverside, AL, on Jun 09, 2022

Guys, the things I am seeing with the roof are not something a new home should be experiencing. We should have not closed on this home until all repairs were completed. If there was someone in charge of ensuring that the construction was completed who was let go then extra due diligence should have been taken in order to ensure a quality experience for the client. My experience has been awful. I don't think that one person can correct the wrong of many. I smell mildew in my home, not acceptable.

2.0
Verified Homeowner
Riverside, AL, on May 29, 2022

Contract was made, and work was done adequately soon after to finish the house it self. We purchased the home over 1 month ago and we are still having landscaping issues specifically water retention and sod not taking root. One area of our back yard has been redone 3 times to which now it appears suitable work done by the new company but another area is still an issue with very poor communication between us and the warranty / builder.

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Riverside, on Oct 16, 2022

We have sent several emails for warranty claims and have received no response. We have also expressed minor complaints to the builders and have been told they would have someone come look at our home, but no one showed up. We had an issue with our septic tank alarm going off and I called the newcastle office and did get a response and someone from the septic company came out and told me that the sensor in the septic tank needed to be replaced and he would come back and replace it in a few days. That has been 3 months ago and it still has not been replaced. We love our home but it seems to be really hard to get in touch with people to follow through and fix things.

1.6
Verified Homeowner
Riverside, on Sep 20, 2022

Does not always respond or respond in a timely manner

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet