Top Homebuilder Ratings & Reviews

Newcastle Homes

Old Cahaba

31 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.8

Home Personalization Experience

4.8

Lender Experience

5.0

Construction Experience

4.4

Customer Care Experience

4.8

Home Readiness

4.3

Installation & Workmanship

4.3

Community Profile

Newcastle Homes logo
At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Helena, on May 26, 2020

Anything we have had trouble with has been fixed promptly!

5.0
Verified Homeowner
Helena, on May 24, 2020

Newcastle created a community that's friendly, safe, easy to get around and looks beautiful. After the sale, they fix any minor details quickly. Everything works as expected.

4.6
Verified Homeowner
Helena, on May 24, 2020

Give you a safer feeling when buying a home

5.0
Verified Homeowner
Helena, on May 17, 2020

Very responsive when I need something done to the house. My one year is coming up and I will be putting my list together for some touch ups and minor corrections but I expect they will do a good job and continue my good experience choosing a Newcastle home.

4.8
Verified Homeowner
Helena, on May 09, 2020

Large house in a great community

3.6
Verified Homeowner
Helena, on May 07, 2020

Meeting with the people. Satisfactory completion of punch list requests.

4.9
Verified Homeowner
Helena, on Apr 24, 2020

It went really smoothly. The house was move in ready. I just had to sell to get moved in.

4.9
Verified Homeowner
Helena, on Apr 20, 2020

I liked the walkthroughs and follow up on tasks that needed to be done. I felt like the builders were very forthcoming and willing to deliver the best possible home.

4.9
Verified Homeowner
Helena, on Apr 13, 2020

Flexibility in closing dates

4.8
Verified Homeowner
Helena, on Apr 04, 2020

The customer service through the entire process to include buying, moving in and the warranty process.

4.7
Verified Homeowner
Helena, on Apr 03, 2020

The New [name removed] Sales Agents were very helpful and kept us informed throughout the process even if there was nothing to report on the progress of the home.

4.0
Verified Homeowner
Helena, on Mar 30, 2020

Service

4.3
Verified Homeowner
Helena, on Mar 27, 2020

We have received prompt responses on the few issues that we have encountered.

5.0
Verified Homeowner
Helena, on Mar 27, 2020

The prompt response to my warranty emails.

4.4
Verified Homeowner
Helena, on Mar 22, 2020

Speed at which we were able to move in.

3.7
Verified Homeowner
Helena, on Mar 22, 2020

It's very easy to make a calm but there should be an option where you can add files. That way you can send pictures when you make the claim

4.3
Verified Homeowner
Helena, on Mar 19, 2020

That I can find [name removed] to fix things since he lives in my neighborhood

3.4
Verified Homeowner
Helena, on Mar 10, 2020

The ease of buying our home. Contingent on sailing our old home, New Castle did not pressure us about the sale of our old home. Also the agents were very helpful with all of our questions, but the best part was our “training” session on our home. We felt so comfortable moving in because we knew how to operate everything in the house.

4.9
Verified Homeowner
Helena, on Jan 29, 2020

[name removed], [name removed], and [name removed] were great to deal with. Anytime I had questions or concerns they were answered or taken care of promptly.

5.0
Verified Homeowner
Helena, on Jan 23, 2020

Quick response time. The new home orientation was superb. He took time to go through virtually every aspect down to alliance details.

4.7
Verified Homeowner
Helena, on Jan 20, 2020

[name removed] was fantastic to work with. She was kind and thorough throughout the process. She answered all of our questions and was a great help selling our home as well.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, on May 09, 2020

Large house in a great community

3.6
Verified Homeowner
Helena, on May 07, 2020

Meeting with the people. Satisfactory completion of punch list requests.

4.9
Verified Homeowner
Helena, on Apr 24, 2020

It went really smoothly. The house was move in ready. I just had to sell to get moved in.

4.9
Verified Homeowner
Helena, on Apr 20, 2020

I liked the walkthroughs and follow up on tasks that needed to be done. I felt like the builders were very forthcoming and willing to deliver the best possible home.

4.9
Verified Homeowner
Helena, on Apr 13, 2020

Flexibility in closing dates

4.8
Verified Homeowner
Helena, on Mar 22, 2020

Speed at which we were able to move in.

3.7
Verified Homeowner
Helena, on Mar 10, 2020

The ease of buying our home. Contingent on sailing our old home, New Castle did not pressure us about the sale of our old home. Also the agents were very helpful with all of our questions, but the best part was our “training” session on our home. We felt so comfortable moving in because we knew how to operate everything in the house.

4.9
Verified Homeowner
Helena, on Jan 29, 2020

[name removed], [name removed], and [name removed] were great to deal with. Anytime I had questions or concerns they were answered or taken care of promptly.

5.0
Verified Homeowner
Helena, on Jan 23, 2020

Quick response time. The new home orientation was superb. He took time to go through virtually every aspect down to alliance details.

4.7
Verified Homeowner
Helena, on Jan 20, 2020

[name removed] was fantastic to work with. She was kind and thorough throughout the process. She answered all of our questions and was a great help selling our home as well.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, on May 26, 2020

Anything we have had trouble with has been fixed promptly!

5.0
Verified Homeowner
Helena, on May 24, 2020

Give you a safer feeling when buying a home

5.0
Verified Homeowner
Helena, on Mar 27, 2020

We have received prompt responses on the few issues that we have encountered.

5.0
Verified Homeowner
Helena, on Mar 22, 2020

It's very easy to make a calm but there should be an option where you can add files. That way you can send pictures when you make the claim

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, on May 24, 2020

Newcastle created a community that's friendly, safe, easy to get around and looks beautiful. After the sale, they fix any minor details quickly. Everything works as expected.

4.6
Verified Homeowner
Helena, on May 17, 2020

Very responsive when I need something done to the house. My one year is coming up and I will be putting my list together for some touch ups and minor corrections but I expect they will do a good job and continue my good experience choosing a Newcastle home.

4.8
Verified Homeowner
Helena, on Apr 04, 2020

The customer service through the entire process to include buying, moving in and the warranty process.

4.7
Verified Homeowner
Helena, on Apr 03, 2020

The New [name removed] Sales Agents were very helpful and kept us informed throughout the process even if there was nothing to report on the progress of the home.

4.0
Verified Homeowner
Helena, on Mar 30, 2020

Service

4.3
Verified Homeowner
Helena, on Mar 27, 2020

The prompt response to my warranty emails.

4.4
Verified Homeowner
Helena, on Mar 19, 2020

That I can find [name removed] to fix things since he lives in my neighborhood

3.4
Verified Homeowner