Top Homebuilder Ratings & Reviews

Newcastle Homes

Old Cahaba

120 Homeowner Reviews Completed Dec 2020 - Jun 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.5

Lender Experience

4.8

Construction Experience

4.4

Customer Care Experience

4.8

Home Readiness

4.3

Installation & Workmanship

4.4

Community Profile

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Helena, AL, on Apr 15, 2022

I was told no more than 8 to 9 months and it ended up being over a year to completion.

4.7
Verified Homeowner
Helena, on Jun 01, 2022

[name removed] did a good job.

4.5
Verified Homeowner
Helena, on Jun 19, 2022

It was a great process and the home is beautiful. The only issue we had was some delays due to supply chain issues that caused us to have to wait longer than expected to get into our home and created some scheduling problems for us.

4.3
Verified Homeowner
Helena, AL, on Dec 30, 2021

I was supposed to close September 11, sold my house in Florida then was unable to close. Had to put my things in storage and live with a friend (thank goodness) until the house was finished.

4.8
Verified Homeowner
Helena, on May 02, 2022

I would like to know what some of the electric switches go to and label the turn off valves in the laundry room.

5.0
Verified Homeowner
Helena, on May 18, 2022

There was no quality put in to things like cutting base boards and crown molding to the correct length. The paint finish is inconsistent and throughout the house. The floor is not level upstairs. The stairs are crooked. The land grading is horrible.....etc

3.3
Verified Homeowner
Bessemer, AL, on Dec 21, 2021

Being able to see the progress from start to finish and if I ever had any questions or concerns they were immediately answered.

4.9
Verified Homeowner
Helena, on Apr 15, 2022

Big thanks to [name removed] he is always support and help us with quality and excellent service

5.0
Verified Homeowner
Helena, on May 01, 2022

Over all, they were very polite and helpful.

4.5
Verified Homeowner
Helena, AL, on Dec 09, 2021

Very good communication and follow up

4.7
Verified Homeowner
Helena, on Mar 29, 2022

I have enjoyed my experience with Newcastle. The only thing I would recommend is in dealing with the home warranty. I would love to be talk to someone and set up a definitive time when issues come up. But [name removed] has been very helpful in helping me out.

4.9
Verified Homeowner
Helena, on Apr 03, 2022

prompt acknowledgment of claim and convenient scheduling

4.7
Verified Homeowner
Helena, AL, on Nov 19, 2021

The process was fairly easy and the house was ready before the anticipated date. When we got close to the move-in date, it appeared that the inspection and closing process slowed and was VERY frustrating. We were almost homeless because NC wanted to move our date further than promised.

4.0
Verified Homeowner
Helena, on Mar 16, 2022

I have not used the warranty but [name removed] Castle has been very responsive to minor problems I had shortly after moving in.

5.0
Verified Homeowner
Helena, on Mar 21, 2022

Great people to work with! This is our 3rd Newcastle house and [name removed] has made it a great experience!

5.0
Verified Homeowner
Helena, AL, on Oct 23, 2021

I am pleased with the purchase experience overall.

4.7
Verified Homeowner
Helena, on Feb 19, 2022

Committed and very timely… great work!

4.9
Verified Homeowner
Helena, on Mar 13, 2022

The Newcastle team made everything easy!

4.5
Verified Homeowner
Helena, AL, on Oct 22, 2021

I would have liked more communication through out the process. In the beginning we were told we would get weekly updates but this did not happen. In the process we were approached with a unique situation within our adoption process but put us on a strict timeline line with the home to be completed. The last week was extremely hard lining up our final walk through and inspection. We had to reschedule the inspection 3 times. The last time the counter tops were removed after we had signed off and approved of them in the walk through. Communication of this would have been liked. We did appreciate [name removed]'s efforts in the contracting phase. She worked very hard to finalize our contract within our time window.

4.6
Verified Homeowner
Helena, on Nov 29, 2021

There were a lot of things that we noticed after moving in. Even though we had a final walk through the house size made it difficult to notice everything.

3.9
Verified Homeowner
Helena, on Dec 29, 2021

I have been waiting for a couple of months now for someone to come look at the work that still needs done on my house. Things were more prompt when I first moved in and had an issue but it has taken a long time to address my recent concerns.

4.4
Verified Homeowner
Helena, AL, on Oct 19, 2021

Dislike: $3,500 lot fee was advertised after being originally listed as $0. This happened after someone dropped off this lot, and just before we reserved it. Dislike: Black stainless steel appliances were not available although being listed as such on the design website. Dislike: House (understandably) was rushed to completion before our closing date. We still had areas that were dirty when we moved in, and several things needing repair. I'm currently working on getting the higher-priority stuff fixed with the Warranty Dept. Like: Friendly and professional Sales Staff. [name removed] and [name removed] were great through the several months we waited for house construction. This included the 3 aggravating months waiting on windows. Lol. Like: Financing through the preferred lender ended up being better than our expectations. [name removed] and the others at FBC were amazing and saved us money. Like: Overall design of home. We love the house and the neighborhood. We appreciate the teamworking to overcome other delays to keep our closing date on schedule. This included the floor upgrade.

4.6
Verified Homeowner
Helena, on Nov 19, 2021

Part of my dissatisfaction comes from various areas in my home, that showed poor quality and a lack of paying attention to details. Also, my dissatisfaction comes from the reluctance to correctly repair the items vs. just covering them up. The areas of concern are various wood/molding that have been improperly cut that shows jagged edges or inconsistent spacing/gaps. The edges either appear to be broken off or a dull blade was used that did not properly cut. There are several areas in the house where there is excessive plaster, or something was not removed from the various base boards or trim. Other areas, that we have found issues with that my wife still may have pictures of are as follows: I found snack bags stuffed behind one of the toilets that were left during the build process. On the snack bag you can clearly see dried paint, so it is evident it was there prior to the final painting of the bathroom. In the yard, we have found several issues as well. We have standing water issues after it rains which is still present 3-4 days after it has rained. Other areas in the yard, we discovered that almost ALL the plants and shrubs were not properly buried and just were sat in the holes with out being filled in. We literally were able to lift them out of the holes. We saw this when we removed the straw and replaced it with mulch. Also, during this project, we saw how there were various forms of trash buried in the flower beds. The trash ranged from pop cans, energy drink cans, fast food bags and beer bottles. The most alarming was the amount of beer bottles we found in the yard. One day in the back yard, my son was running and suddenly tripped. When I went to the area where he tripped, I saw a piece of metal about 4 inches or so sticking out of the grass. I felt relieved when my son or one of the other kids did not fall onto the metal and get seriously hurt. I proceeded to pull the metal out of the ground and soon discovered that 4-inch piece of metal was about 4 – 5 feet in length. The person who applied the sod laid it directly on top of the long piece of metal. This is a prime example of the lack of paying attention to detail and wanting to produce a quality result. I still have the piece of metal in my back yard, there is no way the person who applied the sod can say they did not see it laying there. I am truly scared to find out what else is buried in my yard. These issues have hindered a huge part of the joyful experience that comes with buying a new home.

4.2
Verified Homeowner
Helena, on Dec 02, 2021

I like the response time.

4.0
Verified Homeowner
Helena, on Oct 05, 2021

It has been great! [name removed] has been very on top of anything we have asked him!

5.0
Verified Homeowner
Helena, AL, on Oct 12, 2021

I liked the friendly customer service feel from realtors, inspection and contractor. I did not like the lack of detail in some of the Finish carpentry.

3.9
Verified Homeowner
Helena, on Nov 16, 2021

Still working to get refrigerator replaced. Samsung is involved but so is Newcastle since I bought the refrigerator through them on my contract. Jury is still out on how Newcastle handles it.

3.8
Verified Homeowner
Helena, on Sep 24, 2021

Love the response time with "critical" items. The "non-important" items seem to be forgotten about.

4.7
Verified Homeowner
Helena, AL, on Oct 07, 2021

it was my first time building a new home so i don’t have much to compare it with, but overall i really love the house and the only complaints about the construction process are unavoidable issues related to covid 19.

4.0
Verified Homeowner
Helena, on Oct 13, 2021

I do appreciate that everything we have reported to Warranty for repair has been taken care of in a reasonable timeframe. Still, however, the sales experience with [name removed] at the very beginning meant a lot to me. She was excellent, and has continued to be a great resource for us with the company well after closing.

4.9
Verified Homeowner
Helena, on Aug 05, 2021

Dishwasher has been serviced 6 times and still not replaced. Our AC units drip so much condensation that our backyard is ALWAYS wet and muddy right outside the back door.

3.1
Verified Homeowner
Helena, AL, on Sep 07, 2021

Slow to take care of issues from final walk thru!! Then allowed confusion on what was left to take care of when it was all noted at the final walk thru!!

4.7
Verified Homeowner
Helena, on Sep 21, 2021

I loved every experience.

4.7
Verified Homeowner
Helena, on Jun 01, 2021

It has been excellent

4.3
Verified Homeowner
Helena, AL, on Aug 24, 2021

Hated the delays and re-schedule but given current conditions/constraints, it's understandable

4.8
Verified Homeowner
Helena, on Sep 20, 2021

Love the house still have issues that’s been addressed but not finished

4.4
Verified Homeowner
Helena, on May 11, 2021

Well, recently there was a sudden change in who handles the home warranty claims. Prior to this, I was discouraged with the amount of time it took for responses and timely attention to things that needed correction and/or repair. However, since the new person, Diamond, has taken over it's been MUCH improved. Diamond is on top of things and responsive so that I at least know where things stand and regular updates. She mentioned she is training someone to take over that role, but if they're even half as efficient as Diamond then it'll be in good hands.

3.2
Verified Homeowner
Helena, on Jun 23, 2021

Overall a good house. The small things like paint and trim were overlooked. I could see having to repaint the entire interior of the house in the first 3 years

3.6
Verified Homeowner
Helena, AL, on Aug 03, 2021

One of the sales agents made us feel we bothered her when asking for updates. She even went as far as to state it in an email to our agent. I also didn't like the fact that your purchasing department couldn't override automation to accommodate a first come first serve rule. Overall we didn't feel valued as paying customer.

3.9
Verified Homeowner
Helena, on May 10, 2021

Warranty service has been extremely reliable with a great response time.

4.8
Verified Homeowner
Helena, on May 27, 2021

Some not all, of the craftsmanship was not meeting expectations. However, when I reported an issue [name removed] Castle rose to the occasion and corrected the issue.

4.0
Verified Homeowner
Helena, AL, on Jun 29, 2021

All the the paint touch ups were not done, and when touch ups were being done, the workers left dirt on the carpets.

4.4
Verified Homeowner
Helena, on Apr 19, 2021

The warranty service has been less than stellar. The person that was supposed to come fix our shower door and back door lives 5 houses down from me, and can’t seem to find the time in his schedule to do his job.

2.2
Verified Homeowner
Helena, on May 25, 2021

I didn't like how so much work had to be re-done during the build. Broken windows, lights missing, damaged floors and doors. I also didn't like how they didn't put grass to the back of the property and yet the sprinkler system was behind the grass line in the dirt. I also do not appreciate that I paid $6000 for a lot premium to have nobody behind me and it be unoccupied easement property to have my new neighbor be able to put up a cattle fence behind my ornamental aluminum fence that I now get to look at. A lot of things I was told about the property were not backed up by the builders. We closed late, things were not perfect and I paid a lot of money for the workmanship I received.

2.9
Verified Homeowner
Helena, AL, on Jun 20, 2021

The entire Newcastle team made the process a great experience!

4.6
Verified Homeowner
Helena, on Apr 12, 2021

Overall it’s been a good experience.

4.8
Verified Homeowner
Helena, on May 20, 2021

The home we bought was already built. There are some things that could have been done better in the home. Some things just appear to have been done too quickly and in haste which led to it looking shabby in spots. We also had a warranty claim that took several months to fix, they just wouldnt show up or only did part of what needed to be done at a time until resolved. It hasnt been a nightmare, but not the best either.

3.4
Verified Homeowner
Helena, AL, on May 30, 2021

Everything went as planned only had a water leak but they are working to fix it! Very satisfied!

5.0
Verified Homeowner
Helena, on Feb 12, 2021

Rushed through our walk through could have found some of the things that needed work before we moved in such as the crack in our tub that they only patched and didn't fully replace the tub or warranty the patch will most likely have to replace the tub in 5 years or less were told. Very frustrating. Just now having issues with our master shower they caulked it improperly so it doesn't drain the way it should (water stays in the weeping holes not drying out all the way and growing mold and mildew in the door and under the shower door) so now we will have to redo all the caulking around the shower door.

3.3
Verified Homeowner
Helena, on Apr 12, 2021

They are prompt and address the problem

4.7
Verified Homeowner
Helena, AL, on May 05, 2021

The HOA is extremely slow with responses. We submitted a request for a fence and the HOA took several weeks to get back to us and approve it. We are getting a pool now and the HOA is once again not responding to our request. They are terrible.

4.5
Verified Homeowner
Helena, on Jan 19, 2021

[name removed] has always responded very quickly to my inquiries about issues with the house.

4.5
Verified Homeowner
Helena, AL, on Feb 23, 2021

The process was extremely easy. The builder fixed most if not all of our concerns during our walk-thru. After 30 days of living in our house we noticed a few issues which was to be expected. The Builder and the warranty department worked to resolve all of our issues once again.

4.8
Verified Homeowner
Helena, on Mar 26, 2021

The best is I really haven’t had any!

5.0
Verified Homeowner
Helena, on Nov 13, 2020

Everyone is friendly and accommodating.

4.9
Verified Homeowner
Helena, on Jan 09, 2021

Overall, pretty good.

5.0
Verified Homeowner
Helena, AL, on Feb 22, 2021

We loved the hands on experience with the contractor and design team

4.6
Verified Homeowner
Helena, on Nov 04, 2020

[name removed] impressed with my floor color. It’s not what I would have chosen. It shows everything. There are a few areas that don’t feel like they are clued down good not sure how long it will last. I feel the garage doors are very cheap. I have had several issues with it and it still doesn’t sounds really smooth. I am assuming it can’t get quieter.

3.9
Verified Homeowner
Helena, on Dec 24, 2020

If I have filed a claimed, New Castle reacted and took care of what ever they we ask to do. I have been very pleased.

4.7
Verified Homeowner
Helena, AL, on Feb 21, 2021

My dislike was out of Newcastle's control.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, AL, on Apr 15, 2022

I was told no more than 8 to 9 months and it ended up being over a year to completion.

4.7
Verified Homeowner
Helena, AL, on Dec 30, 2021

I was supposed to close September 11, sold my house in Florida then was unable to close. Had to put my things in storage and live with a friend (thank goodness) until the house was finished.

4.8
Verified Homeowner
Bessemer, AL, on Dec 21, 2021

Being able to see the progress from start to finish and if I ever had any questions or concerns they were immediately answered.

4.9
Verified Homeowner
Helena, AL, on Dec 09, 2021

Very good communication and follow up

4.7
Verified Homeowner
Helena, AL, on Nov 19, 2021

The process was fairly easy and the house was ready before the anticipated date. When we got close to the move-in date, it appeared that the inspection and closing process slowed and was VERY frustrating. We were almost homeless because NC wanted to move our date further than promised.

4.0
Verified Homeowner
Helena, AL, on Oct 23, 2021

I am pleased with the purchase experience overall.

4.7
Verified Homeowner
Helena, AL, on Oct 22, 2021

I would have liked more communication through out the process. In the beginning we were told we would get weekly updates but this did not happen. In the process we were approached with a unique situation within our adoption process but put us on a strict timeline line with the home to be completed. The last week was extremely hard lining up our final walk through and inspection. We had to reschedule the inspection 3 times. The last time the counter tops were removed after we had signed off and approved of them in the walk through. Communication of this would have been liked. We did appreciate [name removed]'s efforts in the contracting phase. She worked very hard to finalize our contract within our time window.

4.6
Verified Homeowner
Helena, AL, on Oct 19, 2021

Dislike: $3,500 lot fee was advertised after being originally listed as $0. This happened after someone dropped off this lot, and just before we reserved it. Dislike: Black stainless steel appliances were not available although being listed as such on the design website. Dislike: House (understandably) was rushed to completion before our closing date. We still had areas that were dirty when we moved in, and several things needing repair. I'm currently working on getting the higher-priority stuff fixed with the Warranty Dept. Like: Friendly and professional Sales Staff. [name removed] and [name removed] were great through the several months we waited for house construction. This included the 3 aggravating months waiting on windows. Lol. Like: Financing through the preferred lender ended up being better than our expectations. [name removed] and the others at FBC were amazing and saved us money. Like: Overall design of home. We love the house and the neighborhood. We appreciate the teamworking to overcome other delays to keep our closing date on schedule. This included the floor upgrade.

4.6
Verified Homeowner
Helena, AL, on Oct 12, 2021

I liked the friendly customer service feel from realtors, inspection and contractor. I did not like the lack of detail in some of the Finish carpentry.

3.9
Verified Homeowner
Helena, AL, on Oct 07, 2021

it was my first time building a new home so i don’t have much to compare it with, but overall i really love the house and the only complaints about the construction process are unavoidable issues related to covid 19.

4.0
Verified Homeowner
Helena, AL, on Sep 07, 2021

Slow to take care of issues from final walk thru!! Then allowed confusion on what was left to take care of when it was all noted at the final walk thru!!

4.7
Verified Homeowner
Helena, AL, on Aug 24, 2021

Hated the delays and re-schedule but given current conditions/constraints, it's understandable

4.8
Verified Homeowner
Helena, AL, on Aug 03, 2021

One of the sales agents made us feel we bothered her when asking for updates. She even went as far as to state it in an email to our agent. I also didn't like the fact that your purchasing department couldn't override automation to accommodate a first come first serve rule. Overall we didn't feel valued as paying customer.

3.9
Verified Homeowner
Helena, AL, on Jun 29, 2021

All the the paint touch ups were not done, and when touch ups were being done, the workers left dirt on the carpets.

4.4
Verified Homeowner
Helena, AL, on Jun 20, 2021

The entire Newcastle team made the process a great experience!

4.6
Verified Homeowner
Helena, AL, on May 30, 2021

Everything went as planned only had a water leak but they are working to fix it! Very satisfied!

5.0
Verified Homeowner
Helena, AL, on May 05, 2021

The HOA is extremely slow with responses. We submitted a request for a fence and the HOA took several weeks to get back to us and approve it. We are getting a pool now and the HOA is once again not responding to our request. They are terrible.

4.5
Verified Homeowner
Helena, AL, on Feb 23, 2021

The process was extremely easy. The builder fixed most if not all of our concerns during our walk-thru. After 30 days of living in our house we noticed a few issues which was to be expected. The Builder and the warranty department worked to resolve all of our issues once again.

4.8
Verified Homeowner
Helena, AL, on Feb 22, 2021

We loved the hands on experience with the contractor and design team

4.6
Verified Homeowner
Helena, AL, on Feb 21, 2021

My dislike was out of Newcastle's control.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, on Jun 01, 2022

[name removed] did a good job.

4.5
Verified Homeowner
Helena, on May 02, 2022

I would like to know what some of the electric switches go to and label the turn off valves in the laundry room.

5.0
Verified Homeowner
Helena, on Apr 15, 2022

Big thanks to [name removed] he is always support and help us with quality and excellent service

5.0
Verified Homeowner
Helena, on Apr 03, 2022

prompt acknowledgment of claim and convenient scheduling

4.7
Verified Homeowner
Helena, on Mar 16, 2022

I have not used the warranty but [name removed] Castle has been very responsive to minor problems I had shortly after moving in.

5.0
Verified Homeowner
Helena, on Feb 19, 2022

Committed and very timely… great work!

4.9
Verified Homeowner
Helena, on Dec 29, 2021

I have been waiting for a couple of months now for someone to come look at the work that still needs done on my house. Things were more prompt when I first moved in and had an issue but it has taken a long time to address my recent concerns.

4.4
Verified Homeowner
Helena, on Dec 02, 2021

I like the response time.

4.0
Verified Homeowner
Helena, on Oct 05, 2021

It has been great! [name removed] has been very on top of anything we have asked him!

5.0
Verified Homeowner
Helena, on Sep 24, 2021

Love the response time with "critical" items. The "non-important" items seem to be forgotten about.

4.7
Verified Homeowner
Helena, on Aug 05, 2021

Dishwasher has been serviced 6 times and still not replaced. Our AC units drip so much condensation that our backyard is ALWAYS wet and muddy right outside the back door.

3.1
Verified Homeowner
Helena, on Jun 01, 2021

It has been excellent

4.3
Verified Homeowner
Helena, on May 11, 2021

Well, recently there was a sudden change in who handles the home warranty claims. Prior to this, I was discouraged with the amount of time it took for responses and timely attention to things that needed correction and/or repair. However, since the new person, Diamond, has taken over it's been MUCH improved. Diamond is on top of things and responsive so that I at least know where things stand and regular updates. She mentioned she is training someone to take over that role, but if they're even half as efficient as Diamond then it'll be in good hands.

3.2
Verified Homeowner
Helena, on May 10, 2021

Warranty service has been extremely reliable with a great response time.

4.8
Verified Homeowner
Helena, on Apr 19, 2021

The warranty service has been less than stellar. The person that was supposed to come fix our shower door and back door lives 5 houses down from me, and can’t seem to find the time in his schedule to do his job.

2.2
Verified Homeowner
Helena, on Apr 12, 2021

Overall it’s been a good experience.

4.8
Verified Homeowner
Helena, on Apr 12, 2021

They are prompt and address the problem

4.7
Verified Homeowner
Helena, on Mar 26, 2021

The best is I really haven’t had any!

5.0
Verified Homeowner
Helena, on Jan 09, 2021

Overall, pretty good.

5.0
Verified Homeowner
Helena, on Dec 24, 2020

If I have filed a claimed, New Castle reacted and took care of what ever they we ask to do. I have been very pleased.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, on Jun 19, 2022

It was a great process and the home is beautiful. The only issue we had was some delays due to supply chain issues that caused us to have to wait longer than expected to get into our home and created some scheduling problems for us.

4.3
Verified Homeowner
Helena, on May 18, 2022

There was no quality put in to things like cutting base boards and crown molding to the correct length. The paint finish is inconsistent and throughout the house. The floor is not level upstairs. The stairs are crooked. The land grading is horrible.....etc

3.3
Verified Homeowner
Helena, on May 01, 2022

Over all, they were very polite and helpful.

4.5
Verified Homeowner
Helena, on Mar 29, 2022

I have enjoyed my experience with Newcastle. The only thing I would recommend is in dealing with the home warranty. I would love to be talk to someone and set up a definitive time when issues come up. But [name removed] has been very helpful in helping me out.

4.9
Verified Homeowner
Helena, on Mar 21, 2022

Great people to work with! This is our 3rd Newcastle house and [name removed] has made it a great experience!

5.0
Verified Homeowner
Helena, on Mar 13, 2022

The Newcastle team made everything easy!

4.5
Verified Homeowner
Helena, on Nov 29, 2021

There were a lot of things that we noticed after moving in. Even though we had a final walk through the house size made it difficult to notice everything.

3.9
Verified Homeowner
Helena, on Nov 19, 2021

Part of my dissatisfaction comes from various areas in my home, that showed poor quality and a lack of paying attention to details. Also, my dissatisfaction comes from the reluctance to correctly repair the items vs. just covering them up. The areas of concern are various wood/molding that have been improperly cut that shows jagged edges or inconsistent spacing/gaps. The edges either appear to be broken off or a dull blade was used that did not properly cut. There are several areas in the house where there is excessive plaster, or something was not removed from the various base boards or trim. Other areas, that we have found issues with that my wife still may have pictures of are as follows: I found snack bags stuffed behind one of the toilets that were left during the build process. On the snack bag you can clearly see dried paint, so it is evident it was there prior to the final painting of the bathroom. In the yard, we have found several issues as well. We have standing water issues after it rains which is still present 3-4 days after it has rained. Other areas in the yard, we discovered that almost ALL the plants and shrubs were not properly buried and just were sat in the holes with out being filled in. We literally were able to lift them out of the holes. We saw this when we removed the straw and replaced it with mulch. Also, during this project, we saw how there were various forms of trash buried in the flower beds. The trash ranged from pop cans, energy drink cans, fast food bags and beer bottles. The most alarming was the amount of beer bottles we found in the yard. One day in the back yard, my son was running and suddenly tripped. When I went to the area where he tripped, I saw a piece of metal about 4 inches or so sticking out of the grass. I felt relieved when my son or one of the other kids did not fall onto the metal and get seriously hurt. I proceeded to pull the metal out of the ground and soon discovered that 4-inch piece of metal was about 4 – 5 feet in length. The person who applied the sod laid it directly on top of the long piece of metal. This is a prime example of the lack of paying attention to detail and wanting to produce a quality result. I still have the piece of metal in my back yard, there is no way the person who applied the sod can say they did not see it laying there. I am truly scared to find out what else is buried in my yard. These issues have hindered a huge part of the joyful experience that comes with buying a new home.

4.2
Verified Homeowner
Helena, on Nov 16, 2021

Still working to get refrigerator replaced. Samsung is involved but so is Newcastle since I bought the refrigerator through them on my contract. Jury is still out on how Newcastle handles it.

3.8
Verified Homeowner
Helena, on Oct 13, 2021

I do appreciate that everything we have reported to Warranty for repair has been taken care of in a reasonable timeframe. Still, however, the sales experience with [name removed] at the very beginning meant a lot to me. She was excellent, and has continued to be a great resource for us with the company well after closing.

4.9
Verified Homeowner
Helena, on Sep 21, 2021

I loved every experience.

4.7
Verified Homeowner
Helena, on Sep 20, 2021

Love the house still have issues that’s been addressed but not finished

4.4
Verified Homeowner
Helena, on Jun 23, 2021

Overall a good house. The small things like paint and trim were overlooked. I could see having to repaint the entire interior of the house in the first 3 years

3.6
Verified Homeowner
Helena, on May 27, 2021

Some not all, of the craftsmanship was not meeting expectations. However, when I reported an issue [name removed] Castle rose to the occasion and corrected the issue.

4.0
Verified Homeowner
Helena, on May 25, 2021

I didn't like how so much work had to be re-done during the build. Broken windows, lights missing, damaged floors and doors. I also didn't like how they didn't put grass to the back of the property and yet the sprinkler system was behind the grass line in the dirt. I also do not appreciate that I paid $6000 for a lot premium to have nobody behind me and it be unoccupied easement property to have my new neighbor be able to put up a cattle fence behind my ornamental aluminum fence that I now get to look at. A lot of things I was told about the property were not backed up by the builders. We closed late, things were not perfect and I paid a lot of money for the workmanship I received.

2.9
Verified Homeowner
Helena, on May 20, 2021

The home we bought was already built. There are some things that could have been done better in the home. Some things just appear to have been done too quickly and in haste which led to it looking shabby in spots. We also had a warranty claim that took several months to fix, they just wouldnt show up or only did part of what needed to be done at a time until resolved. It hasnt been a nightmare, but not the best either.

3.4
Verified Homeowner
Helena, on Feb 12, 2021

Rushed through our walk through could have found some of the things that needed work before we moved in such as the crack in our tub that they only patched and didn't fully replace the tub or warranty the patch will most likely have to replace the tub in 5 years or less were told. Very frustrating. Just now having issues with our master shower they caulked it improperly so it doesn't drain the way it should (water stays in the weeping holes not drying out all the way and growing mold and mildew in the door and under the shower door) so now we will have to redo all the caulking around the shower door.

3.3
Verified Homeowner
Helena, on Jan 19, 2021

[name removed] has always responded very quickly to my inquiries about issues with the house.

4.5
Verified Homeowner
Helena, on Nov 13, 2020

Everyone is friendly and accommodating.

4.9
Verified Homeowner
Helena, on Nov 04, 2020

[name removed] impressed with my floor color. It’s not what I would have chosen. It shows everything. There are a few areas that don’t feel like they are clued down good not sure how long it will last. I feel the garage doors are very cheap. I have had several issues with it and it still doesn’t sounds really smooth. I am assuming it can’t get quieter.

3.9
Verified Homeowner