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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Pelham, on Dec 20, 2023
Incredibly average. Having built a completely custom home and having bought similar new construction homes in the past I am neither impressed or unimpressed with Newcastle.
Pelham, AL, on Jan 29, 2024
Nothing I can really say I disliked it was a little rough because I had to do everything from another state with my daughter actually at the house by phone showing the house to me.[name removed] the builder was great and took care of all we asked and answered all our questions.agents took care of all paper work and worked with us on dates because we could not be down there ourselves due to my wife being handicapped from diabetes complications. All in all they were very helpful.
Pelham, on Jun 11, 2024
Builder, and subcontractors have been very responsive and easy to contact when needed
Pelham, on Sep 29, 2023
Loved the personal attention and knowing they would answer any concern or question.
Pelham, AL, on Jan 26, 2024
The entire process was smooth. Great communication and the people involved were all very pleasant.
Pelham, on May 22, 2024
No warranty issues yet and customer service has been good
Pelham, on Aug 31, 2023
Likes: home is beautiful, builders are usually easy to reach Dislikes: lack of upgrade options and felt misled about structural upgrades, lot is too small, landscaping was awful and have issues with how property lines were determined and how the home was positioned, driveway was not large enough and it’s impossible to turn into garage from driveway
Pelham, AL, on Dec 15, 2023
We wish we had brought our own realtor into the deal. We did not feel the realtor that represented both the builder and us truly represented us. She wasn’t even at closing. In fact, there were no familiar faces at closing, which was off-putting. We were impressed with the overall timeline, though we have seen quite a few evidences of projects being completed in haste or without much care. (Feel free to contact me about these problems we have not reported to home warranty.) We loved [name removed], our builder. He communicated with us directly while the house was being built, and he has continued to show care even after move-in.
Pelham, on May 23, 2023
Sprinklers not working as well as still waiting on our upgrade order to come in on main bathroom
Pelham, AL, on Oct 30, 2023
Several corners cut. A number of things wrong. Basic craftsmanship is adequate. On the plus side, [name removed], the G.C. is absolutely awesome! Very kind and helpful even facing numerous deadlines. I have tried not to bother him lately with my issues. I understand I need to submit them in writing.
Pelham, on Jul 23, 2022
1. Quality of the house is really bad 2. The way you handed over the house is pathetic. There is a 40 lbs of construction waste in the basement I took care of. It was not cleaned at all. Garage was also really bad. Heater gas connection was not given and after repeated compliants for 2 months you guys fixed it. Weather proof was not done well. I see a lot of bugs in the basement and living area. Also huge fluctuation of temperature in the bedrooms and living area. Garage is flooded with rain water. Landscaping of the backyard is not done well and every small rain makes a small pond around there. 3. Warranty issues are not being taken care well. I have to follow-up for several time before we get to a a closure. 4. I just got an email saying my warranty is completed even thought it is only 10 months.
Pelham, AL, on Aug 30, 2023
I like the house plan, quality but there were few issues that needed to be addressed soon after I moved in which I didn’t like
Pelham, on Aug 02, 2021
Pleased with the quality and what I got for my money!
Pelham, AL, on Dec 29, 2022
I was thoroughly impressed with the whole process with Newcastle. Everyone I met or interacted with was friendly, knowledgeable and professional.
Pelham, on Mar 01, 2024
Taking too long to get things fixed. Some of the items are not going to be fixed. Still have a number of things pending.
Pelham, on Jun 02, 2021
[name removed] is well built and when issues arise the response time is very quick.
Pelham, AL, on Nov 30, 2022
I felt like I was rushed during design and there were things that weren’t offered to me that I found out about later.
Pelham, on Apr 30, 2021
Purchasing my home went smoothly. [name removed] was amazing and made sure all was complete and done. Some of the subcontractors who came back after I moved in to fix some items did not follow back through to make sure all was going well.
Pelham, AL, on Nov 08, 2022
I have had nothing but issues since moving in. Things like painting certain areas were not done after the first and second walk through. [name removed] driveway needed to be repoured. It was not originally we had to ask again. Where the garage connects to the porch was not sealed well and had to be sealed. Garage door had to be fixed. Front door paint was chipping from day one it looks like they just put one coat of paint. They touched it up but still chipping Two warped cabinets had to be replaced in the kitchen. My air conditioner keeps dying on me they have only sent someone out once to look at it. Workers ruined the quartz on my island by putting their fast food cups on it and water stains firmed that cannot be fixed They refuse to replace the quartz on my island or even discount the cost My guest shower has a leak. I called when I found standing water on the floor [name removed] came the next day and looked at it and said there was no leak. By the next week I had water damage in the bathroom the hallways from the laundry room to the front entrance I’ve had dehumidifiers fans and an air scrubber running for five days straight. [name removed] hardwoods baseboards sheet rock etc needto be replaced. I have had chipped tile in my master bath [name removed] front of the dishwasher had to be replaced bc it had three dents in it [name removed] grout in my master shower is missing in some areas and one of my tiles has a blue mark on it- not art if the marble pattern. It has been one nightmare after another. I am very disappointed in how the quartz issue was handled. Even the quartz guy said he would see the workers leave their cups for days on my counter. I am also upset about the AC unit At least they have now gotten on top of the water leak and fixed the leak we will see how repairs go. Also my fence had two separate issues as well.
Pelham, AL, on Oct 25, 2022
Everything was handled very efficiently. I really liked that [name removed] sent me an email update weekly along with a picture. She was always quick to respond to any questions. [name removed] design appointment was great! Designer was so helpful inn making all the choices. ALL of the meetings with [name removed] from framing to final walk through were great. He always listened and answered all my questions.
Pelham, on Apr 29, 2023
Every person i have been in contact with from the beginning has been knowledgeable, helpful and friendly. One of my only issues is the bathroom vanities in the main bath, while they r lovely, they have small drawers and doors, hard to utilize for storage.
Pelham, on Feb 13, 2021
[name removed] was great to work with. [name removed] was and is always tremendous when I need him or have questions.
Pelham, AL, on Oct 24, 2022
[name removed] agent & builder were very responsive to all my concerns during the building process. They took my concerns seriously & were able to satisfy most of my requests. I am disheartened that a retaining wall was not placed on the right side of my property. However, my overall experience was great.
Pelham, on Mar 26, 2023
my home had many defects when i moved in such as damaged quartz island that they couldn’t repair and would not replace my dishwasher had three dents the front door needed touch up paint my front door glass payne was defective my ac went out twice in a few weeks. there is more but there was a leak in the guest bathroom that ruined walls and hardwood floors. It was not fixed to my satisfaction - very shoddy work it took forever to get the house put back together right and the attitude of everyone was horrible
Pelham, AL, on Aug 23, 2022
The only thing I would change is the design experience. Although I love our house, I don't think you walk in and think, this is custom home. [name removed] was great, and for not a completely custom home I understand it. There were a few things I wanted to do that weren't "options." I expected to be able to find special lighting or work with design to do a more customized fireplace, etc. Overall it was an amazing experience. I think both [name removed], your realtor, and [name removed], our contractor, need RAISES!! They blew us a way with how personable and hospitable they were. They found a way to say yes on as many occasions as they could and treated us like we were the only house being built.
Pelham, on Mar 19, 2020
The speed with which the warranty department makes sure that my claims are handled. The home has been relatively maintenance free to this point as well.
Pelham, on May 18, 2022
They do respond to your request but the time line is not satisfying
Pelham, AL, on Jul 25, 2022
Inconsistencies in communication and follow through. Walk through wasn't sufficient enough to highlight everything I need to notice. It's been 1 month and it is hard to connect with anyone. [name removed] is the only consistent one that answers. Everyone else now that purchase is over is done with it. There are alot of things around the house that I wouldn't expect for a house that cost almost half million dollars. Including landscaping. I an trying to be patient however I am disappointed
Pelham, on Apr 25, 2022
Slow to respond...certainly not a customer first approach....gives emphasis on the sale instead of the buy.....
Pelham, AL, on Jan 14, 2022
Overall was a good experience. There were some missing details but those were taking care by [name removed].
Pelham, on Mar 28, 2022
Once they have reached out they schedule items to be fixed quickly. I still have a couple items remaining.
Pelham, AL, on Jul 24, 2021
[name removed] enough agreeable conversation. I went into building this home all by myself. I tried very hard to stay on top of everything that was gonna on. I know I aggravated a few people but I definitely was right on some of the complaints I had. I’ve been in my new home 3 weeks now and still waiting on a few things that needs to be addressed. I have spoke to the builder and I understand that lots of things are backed up because of Covid but I’m sure everything will get finished as I expect. I am loving my home and neighborhood and just hope all issues that we’ve addressed will be taken care of. I hope I have many years here. Thanks so much, God bless, [name removed]
Pelham, on Aug 17, 2021
[name removed] has been great to work with once we get to him. We do our best to follow rules and not stop him in the neighborhood, but have had to twice due to no response from warranty emails. It takes multiple attempts and follow up with warranty through email so this would be our only complaint.
Pelham, AL, on Mar 29, 2021
We were originally going to purchase in Griffin Park and were a few weeks from having our financial situation sorted out which we worked on every single day for months. Eventually, we were told on New Years [name removed] that our home was no longer ours. We were given 72 hours to sort it out, but being a holiday, we couldn’t get in touch with our mortgage broker. I felt like there was some flexibility given by NewCastle, but our situation wasn’t taken seriously and no one really took the time to see the bigger picture. Outside of that, we were able to close on this home in 45 days and we’re somewhat happy. Still wish we had our home in GP that we built and worked for.
Pelham, on Aug 06, 2021
Absolutely awful customer service. It's like pulling teeth to get something fix. Many times there's little to no response to emails. I've had to send 4-5 emails on a single issue before getting any sort of response.
Pelham, AL, on Mar 22, 2021
I loved the entire experience! NewCastle just made everything so easy and convenient! Never had an issue with anyone! [name removed], superintendent, is a tremendous asset to NewCastle! He went above and beyond! Great guy!!
Pelham, AL, on Jan 07, 2021
We love our new home in [name removed] [name removed]. The house was already built when we bought it, but it very quality work and [name removed] is always willing to help us whenever he is around the neighborhood. Very impressed and satisfied.
Pelham, on Feb 19, 2021
I've like the response times of getting issues taken care of, they communicate quickly and create a plan to conquer the task
Pelham, AL, on Dec 12, 2020
Due to being a resident in Texas at the time, the purchase experience was very smooth. New Castle Agent and Contractor were very informative during in person walk thru. Overall, I haven’t disliked anything about purchase experience.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Pelham, AL, on Jan 29, 2024
Nothing I can really say I disliked it was a little rough because I had to do everything from another state with my daughter actually at the house by phone showing the house to me.[name removed] the builder was great and took care of all we asked and answered all our questions.agents took care of all paper work and worked with us on dates because we could not be down there ourselves due to my wife being handicapped from diabetes complications. All in all they were very helpful.
Pelham, AL, on Jan 26, 2024
The entire process was smooth. Great communication and the people involved were all very pleasant.
Pelham, AL, on Dec 15, 2023
We wish we had brought our own realtor into the deal. We did not feel the realtor that represented both the builder and us truly represented us. She wasn’t even at closing. In fact, there were no familiar faces at closing, which was off-putting. We were impressed with the overall timeline, though we have seen quite a few evidences of projects being completed in haste or without much care. (Feel free to contact me about these problems we have not reported to home warranty.) We loved [name removed], our builder. He communicated with us directly while the house was being built, and he has continued to show care even after move-in.
Pelham, AL, on Oct 30, 2023
Several corners cut. A number of things wrong. Basic craftsmanship is adequate. On the plus side, [name removed], the G.C. is absolutely awesome! Very kind and helpful even facing numerous deadlines. I have tried not to bother him lately with my issues. I understand I need to submit them in writing.
Pelham, AL, on Aug 30, 2023
I like the house plan, quality but there were few issues that needed to be addressed soon after I moved in which I didn’t like
Pelham, AL, on Dec 29, 2022
I was thoroughly impressed with the whole process with Newcastle. Everyone I met or interacted with was friendly, knowledgeable and professional.
Pelham, AL, on Nov 30, 2022
I felt like I was rushed during design and there were things that weren’t offered to me that I found out about later.
Pelham, AL, on Nov 08, 2022
I have had nothing but issues since moving in. Things like painting certain areas were not done after the first and second walk through. [name removed] driveway needed to be repoured. It was not originally we had to ask again. Where the garage connects to the porch was not sealed well and had to be sealed. Garage door had to be fixed. Front door paint was chipping from day one it looks like they just put one coat of paint. They touched it up but still chipping Two warped cabinets had to be replaced in the kitchen. My air conditioner keeps dying on me they have only sent someone out once to look at it. Workers ruined the quartz on my island by putting their fast food cups on it and water stains firmed that cannot be fixed They refuse to replace the quartz on my island or even discount the cost My guest shower has a leak. I called when I found standing water on the floor [name removed] came the next day and looked at it and said there was no leak. By the next week I had water damage in the bathroom the hallways from the laundry room to the front entrance I’ve had dehumidifiers fans and an air scrubber running for five days straight. [name removed] hardwoods baseboards sheet rock etc needto be replaced. I have had chipped tile in my master bath [name removed] front of the dishwasher had to be replaced bc it had three dents in it [name removed] grout in my master shower is missing in some areas and one of my tiles has a blue mark on it- not art if the marble pattern. It has been one nightmare after another. I am very disappointed in how the quartz issue was handled. Even the quartz guy said he would see the workers leave their cups for days on my counter. I am also upset about the AC unit At least they have now gotten on top of the water leak and fixed the leak we will see how repairs go. Also my fence had two separate issues as well.
Pelham, AL, on Oct 25, 2022
Everything was handled very efficiently. I really liked that [name removed] sent me an email update weekly along with a picture. She was always quick to respond to any questions. [name removed] design appointment was great! Designer was so helpful inn making all the choices. ALL of the meetings with [name removed] from framing to final walk through were great. He always listened and answered all my questions.
Pelham, AL, on Oct 24, 2022
[name removed] agent & builder were very responsive to all my concerns during the building process. They took my concerns seriously & were able to satisfy most of my requests. I am disheartened that a retaining wall was not placed on the right side of my property. However, my overall experience was great.
Pelham, AL, on Aug 23, 2022
The only thing I would change is the design experience. Although I love our house, I don't think you walk in and think, this is custom home. [name removed] was great, and for not a completely custom home I understand it. There were a few things I wanted to do that weren't "options." I expected to be able to find special lighting or work with design to do a more customized fireplace, etc. Overall it was an amazing experience. I think both [name removed], your realtor, and [name removed], our contractor, need RAISES!! They blew us a way with how personable and hospitable they were. They found a way to say yes on as many occasions as they could and treated us like we were the only house being built.
Pelham, AL, on Jul 25, 2022
Inconsistencies in communication and follow through. Walk through wasn't sufficient enough to highlight everything I need to notice. It's been 1 month and it is hard to connect with anyone. [name removed] is the only consistent one that answers. Everyone else now that purchase is over is done with it. There are alot of things around the house that I wouldn't expect for a house that cost almost half million dollars. Including landscaping. I an trying to be patient however I am disappointed
Pelham, AL, on Jan 14, 2022
Overall was a good experience. There were some missing details but those were taking care by [name removed].
Pelham, AL, on Jul 24, 2021
[name removed] enough agreeable conversation. I went into building this home all by myself. I tried very hard to stay on top of everything that was gonna on. I know I aggravated a few people but I definitely was right on some of the complaints I had. I’ve been in my new home 3 weeks now and still waiting on a few things that needs to be addressed. I have spoke to the builder and I understand that lots of things are backed up because of Covid but I’m sure everything will get finished as I expect. I am loving my home and neighborhood and just hope all issues that we’ve addressed will be taken care of. I hope I have many years here. Thanks so much, God bless, [name removed]
Pelham, AL, on Mar 29, 2021
We were originally going to purchase in Griffin Park and were a few weeks from having our financial situation sorted out which we worked on every single day for months. Eventually, we were told on New Years [name removed] that our home was no longer ours. We were given 72 hours to sort it out, but being a holiday, we couldn’t get in touch with our mortgage broker. I felt like there was some flexibility given by NewCastle, but our situation wasn’t taken seriously and no one really took the time to see the bigger picture. Outside of that, we were able to close on this home in 45 days and we’re somewhat happy. Still wish we had our home in GP that we built and worked for.
Pelham, AL, on Mar 22, 2021
I loved the entire experience! NewCastle just made everything so easy and convenient! Never had an issue with anyone! [name removed], superintendent, is a tremendous asset to NewCastle! He went above and beyond! Great guy!!
Pelham, AL, on Jan 07, 2021
We love our new home in [name removed] [name removed]. The house was already built when we bought it, but it very quality work and [name removed] is always willing to help us whenever he is around the neighborhood. Very impressed and satisfied.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Pelham, on Jun 11, 2024
Builder, and subcontractors have been very responsive and easy to contact when needed
Pelham, on May 22, 2024
No warranty issues yet and customer service has been good
Pelham, on Mar 01, 2024
Taking too long to get things fixed. Some of the items are not going to be fixed. Still have a number of things pending.
Pelham, on Apr 29, 2023
Every person i have been in contact with from the beginning has been knowledgeable, helpful and friendly. One of my only issues is the bathroom vanities in the main bath, while they r lovely, they have small drawers and doors, hard to utilize for storage.
Pelham, on Mar 26, 2023
my home had many defects when i moved in such as damaged quartz island that they couldn’t repair and would not replace my dishwasher had three dents the front door needed touch up paint my front door glass payne was defective my ac went out twice in a few weeks. there is more but there was a leak in the guest bathroom that ruined walls and hardwood floors. It was not fixed to my satisfaction - very shoddy work it took forever to get the house put back together right and the attitude of everyone was horrible
Pelham, on May 18, 2022
They do respond to your request but the time line is not satisfying
Pelham, on Apr 25, 2022
Slow to respond...certainly not a customer first approach....gives emphasis on the sale instead of the buy.....
Pelham, on Mar 28, 2022
Once they have reached out they schedule items to be fixed quickly. I still have a couple items remaining.
Pelham, on Aug 17, 2021
[name removed] has been great to work with once we get to him. We do our best to follow rules and not stop him in the neighborhood, but have had to twice due to no response from warranty emails. It takes multiple attempts and follow up with warranty through email so this would be our only complaint.
Pelham, on Aug 06, 2021
Absolutely awful customer service. It's like pulling teeth to get something fix. Many times there's little to no response to emails. I've had to send 4-5 emails on a single issue before getting any sort of response.
Pelham, on Feb 19, 2021
I've like the response times of getting issues taken care of, they communicate quickly and create a plan to conquer the task
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Pelham, on Dec 20, 2023
Incredibly average. Having built a completely custom home and having bought similar new construction homes in the past I am neither impressed or unimpressed with Newcastle.
Pelham, on Sep 29, 2023
Loved the personal attention and knowing they would answer any concern or question.
Pelham, on Aug 31, 2023
Likes: home is beautiful, builders are usually easy to reach Dislikes: lack of upgrade options and felt misled about structural upgrades, lot is too small, landscaping was awful and have issues with how property lines were determined and how the home was positioned, driveway was not large enough and it’s impossible to turn into garage from driveway
Pelham, on May 23, 2023
Sprinklers not working as well as still waiting on our upgrade order to come in on main bathroom
Pelham, on Jul 23, 2022
1. Quality of the house is really bad 2. The way you handed over the house is pathetic. There is a 40 lbs of construction waste in the basement I took care of. It was not cleaned at all. Garage was also really bad. Heater gas connection was not given and after repeated compliants for 2 months you guys fixed it. Weather proof was not done well. I see a lot of bugs in the basement and living area. Also huge fluctuation of temperature in the bedrooms and living area. Garage is flooded with rain water. Landscaping of the backyard is not done well and every small rain makes a small pond around there. 3. Warranty issues are not being taken care well. I have to follow-up for several time before we get to a a closure. 4. I just got an email saying my warranty is completed even thought it is only 10 months.
Pelham, on Aug 02, 2021
Pleased with the quality and what I got for my money!
Pelham, on Jun 02, 2021
[name removed] is well built and when issues arise the response time is very quick.
Pelham, on Apr 30, 2021
Purchasing my home went smoothly. [name removed] was amazing and made sure all was complete and done. Some of the subcontractors who came back after I moved in to fix some items did not follow back through to make sure all was going well.
Pelham, on Feb 13, 2021
[name removed] was great to work with. [name removed] was and is always tremendous when I need him or have questions.