Top Homebuilder Ratings & Reviews

Newcastle Homes

Grand River

66 Homeowner Reviews Completed Jun 2021 - Nov 2022

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Leeds, AL, on Nov 08, 2022

There were a couple of things that I really wanted and would have love to have in this home and one of those things was a hood over the range versus the microwave. I never use the cabinet above it and the handle gets really hot when cooking. Wasted cabinet space. I really wanted a farm sink in the kitchen and a stand alone tube in the master bath. It definitely would have given the bathroom more room and space. I was told I could not have any of these things because other items had already been purchased.

4.4
Verified Homeowner
Leeds, on Nov 12, 2022

Every time I've needed something, it has been addressed immediately. [name removed] even went over and beyond once to try to jump my battery. [name removed] listens and is expedient with my requests. I cannot complain. I understand things can happen in a home and all of us are human, including subs and the company, so I approach things with respect and receive it back each time.

4.5
Verified Homeowner
Leeds, on Nov 18, 2022

Email process can be slowed. But [name removed] responded quickly once he received info.

4.8
Verified Homeowner
Leeds, on Sep 30, 2022

They don't take the time to reply. My experience is they ignore request.

1.5
Verified Homeowner
Leeds, AL, on Oct 24, 2022

Very smooth process and great communication

4.9
Verified Homeowner
Leeds, on Nov 01, 2022

Real estate and construction staff have been very good to work with. Have been disappointed with the quality of paint and being unaware that baseboards are a composite material rather than wood, thus difficult to repair if they are damaged.

4.7
Verified Homeowner
Leeds, on Jun 05, 2022

Real estate reps and construction reps have responded very quickly whenever we reach out to them with questions. Very helpful and considerate. Have not needed warranty service yet.

5.0
Verified Homeowner
Leeds, AL, on Sep 29, 2022

Everything was handled extremely professional, smooth process, great communication throughout. We have spoken to several neighbors and discovered things that were done for them at no charge or added that we paid for and that was a little disappointing.

4.8
Verified Homeowner
Leeds, on Oct 03, 2022

The house is great. The only problem we have is with the paint. It’s cheap and we would have paid extra had someone told us you guys were going to use this paint.

4.4
Verified Homeowner
Leeds, on Mar 29, 2022

I had a smoke alarm that started going off in my garage so I called [name removed] and she told me she turned the order in for someone to come check it out. Two weeks go by and I called again and still nobody contacted me. I honestly didn't know whether this was even covered or not but was never told it wasn't. Two more weeks go by and I left a message with [name removed] and no call back after that. I think she just got tired of being told like me that someone would be by to check it out. I even ran into the guy with the black beard that oversees the contractors outside the house and asked him if he or someone else could come check my smoke alarm and told him it had been going off now for 5 weeks and he told me he would stop by my house in 5 minutes and he never showed up. All he had to do is either tell me it wasn't covered under warranty or he was too busy at the time, but he had no intention doing anything. I would have given you guys all # 10's had it not been for this. I ended up calling "On time Service" Company and it ended up being a 9-Volt battery. Instead, I had to listen to a smoke alarm go off for 5 weeks. I wanted to clarify that [name removed] has gone out of her way to be nice and done everything she told me she would. You guys are lucky to have her as an employee. She's one of the nicest people I've ever talked to. Outdoor water faucet: This last weekend I had 22 plants installed on both sides of my house and I was told that I had a waster faucet on the side of my house that couldn't be used due to the fact that it is installed wrong. You can't screw a hose on it because of the location of where it is. So I'm curious as to how much trouble that will be to get fixed. I want to say one more time that you would have received all 10's from me had it not been for the Smoke Alarm. Listening to that go off for 5 weeks was not very pleasant.

2.5
Verified Homeowner
Leeds, on Aug 27, 2022

I have had several problems with my sprinkler system and I have never had anyone contact me about any of them after contacting several people. I have had to spend over $360.00 getting my sprinkler heads replaced after your contractors messed them up pouring concreate on them next door.

4.6
Verified Homeowner
Leeds, AL, on Sep 26, 2022

The overall house is well-built. The isolation is sound. The appliances are of good quality. They respond to our request quite fast after contacting them about problems. The finishes of the house could be of better quality.

4.7
Verified Homeowner
Leeds, on Feb 28, 2022

[name removed] is awesome! Always follows through..

3.6
Verified Homeowner
Leeds, on Jul 02, 2022

The quality of the house is not what I expected..

2.8
Verified Homeowner
Leeds, AL, on Sep 18, 2022

Loved the on-site agents and builder

4.9
Verified Homeowner
Leeds, on Jan 13, 2022

I have submitted warranty requests, receive email and phone call from warranty contact person, but requests have not yet been acted on although they have been noted and recognized.

4.1
Verified Homeowner
Leeds, on Jun 06, 2022

The entrance to our driveway was too narrow and we paid concrete company to widen it on both sides. Homes in our neighborhood started after we moved into our home have driveways that have been widened compared to how ours was built. I believe Newcastle should have done the concrete for us at no charge since it is obvious they recognized the problem and.corrected it for the newer homes.

4.4
Verified Homeowner
Leeds, AL, on Sep 03, 2022

The main issue we have is that the home wasn’t cleaned after construction and final walk through.

4.9
Verified Homeowner
Leeds, on Jan 12, 2022

Paint and concrete is awful.

2.8
Verified Homeowner
Leeds, on Apr 09, 2022

I like the service of the contractors to correct the problems we have encountered with our home , I'm guessing since it was one of the first homes built here in Unali it might have had some start out pains. But overall we love our home and the design

4.9
Verified Homeowner
Leeds, AL, on Aug 22, 2022

NewCastle homes made a lot of promises that they were slow in keeping. The first walk through was too fast and not formative. I have a few things not need to be addressed that I will send in in the 27 of August. That will be one month occupancy.

4.8
Verified Homeowner
Leeds, on Nov 09, 2021

Resolving the issue with the water leak in the roof is wearing our patience

4.5
Verified Homeowner
Leeds, AL, on Jul 31, 2022

I was pleased with everything.

4.9
Verified Homeowner
Leeds, on Oct 27, 2021

Immediate response to an issue.

5.0
Verified Homeowner
Leeds, AL, on Jul 12, 2022

Miscommunication

4.6
Verified Homeowner
Leeds, AL, on Jul 05, 2022

The agents began the process and were super nice. All went well until we hit a brick wall awaiting windows. Everything began going south at that point. Having to have a conversation with the president of the company should not have been necessary. Maybe if the on-site builder didn’t think he was “too busy “ to speak with me it won’t have been necessary. I think that [name removed] needs to work on his social skills. I equate my home buying process at this location with buying a car. As I was looking, the crew was exceptional. Once the contract was signed, I guess the need to continue to please me wasn’t necessary.

3.4
Verified Homeowner
Leeds, AL, on Jun 12, 2022

Everything went very smoothly and all requests were completed in a timely manner. Very impressed! [name removed] and [name removed] are amazing agents too! Very helpful and knowledgeable and very sweet!

5.0
Verified Homeowner
Leeds, AL, on Jun 06, 2022

Everything was great except one flaw in the concrete that was resurfaced. So not perfect but still incredibly delighted.

4.8
Verified Homeowner
Leeds, AL, on May 29, 2022

Construction delay from the original finish/ move in date.

4.6
Verified Homeowner
Leeds, AL, on May 19, 2022

We really appreciated [name removed] being therefor us every step of the way. If she didn't know the answer, she got right back with us when she found out. The guy that did the first walk thru with us, I think his name was [name removed] or [name removed], he was very, very nice and thorough. He wanted to make sure that we were buying a house that we were happy with and not just settling for. Now, the final walk thru was with another man, [name removed] or something like that, he was the opposite and anything we pointed out that was marked during the initial walk thru was still messed up and he just shrugged his shoulders and said that's not doable. [name removed] was right there with him, which shocked us both.

4.4
Verified Homeowner
Leeds, AL, on May 17, 2022

I liked feeling like I mattered. The whole team made it clear that my satisfaction was very important.

5.0
Verified Homeowner
Leeds, AL, on May 17, 2022

I liked that when we signed the contract, the price was final. Communication was good throughout the process. Negative- the ground here is clay and rock- I don't believe any top soil was added before sodding. It's not looking good in spots. The house wasn't wired correctly for spectrum to install internet and after another visit from a technician, I'm still not sure it is correct.

4.9
Verified Homeowner
Leeds, AL, on Apr 05, 2022

I think the agents I was dealing with made the process so very easy with the constant updates and quick responses. [name removed] and [name removed].

4.7
Verified Homeowner
Leeds, AL, on Jan 27, 2022

I appreciated being updated on the building process. The builders and agents were friendly and welcoming when we encountered them when stopping by the house in progress. Any issues we brought to their attention were addressed or are in the process of being taken care of. It has been a very good experience and we would certainly recommend Newcastle to others.

4.8
Verified Homeowner
Leeds, AL, on Jan 14, 2022

The entire process was incredible. This is our first home, so we had few expectations, but the entire New Castle team from design to building was great. No issues from us.

5.0
Verified Homeowner
Leeds, AL, on Dec 09, 2021

The communication was excellent.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Leeds, AL, on Nov 08, 2022

There were a couple of things that I really wanted and would have love to have in this home and one of those things was a hood over the range versus the microwave. I never use the cabinet above it and the handle gets really hot when cooking. Wasted cabinet space. I really wanted a farm sink in the kitchen and a stand alone tube in the master bath. It definitely would have given the bathroom more room and space. I was told I could not have any of these things because other items had already been purchased.

4.4
Verified Homeowner
Leeds, AL, on Oct 24, 2022

Very smooth process and great communication

4.9
Verified Homeowner
Leeds, AL, on Sep 29, 2022

Everything was handled extremely professional, smooth process, great communication throughout. We have spoken to several neighbors and discovered things that were done for them at no charge or added that we paid for and that was a little disappointing.

4.8
Verified Homeowner
Leeds, AL, on Sep 26, 2022

The overall house is well-built. The isolation is sound. The appliances are of good quality. They respond to our request quite fast after contacting them about problems. The finishes of the house could be of better quality.

4.7
Verified Homeowner
Leeds, AL, on Sep 18, 2022

Loved the on-site agents and builder

4.9
Verified Homeowner
Leeds, AL, on Sep 03, 2022

The main issue we have is that the home wasn’t cleaned after construction and final walk through.

4.9
Verified Homeowner
Leeds, AL, on Aug 22, 2022

NewCastle homes made a lot of promises that they were slow in keeping. The first walk through was too fast and not formative. I have a few things not need to be addressed that I will send in in the 27 of August. That will be one month occupancy.

4.8
Verified Homeowner
Leeds, AL, on Jul 31, 2022

I was pleased with everything.

4.9
Verified Homeowner
Leeds, AL, on Jul 12, 2022

Miscommunication

4.6
Verified Homeowner
Leeds, AL, on Jul 05, 2022

The agents began the process and were super nice. All went well until we hit a brick wall awaiting windows. Everything began going south at that point. Having to have a conversation with the president of the company should not have been necessary. Maybe if the on-site builder didn’t think he was “too busy “ to speak with me it won’t have been necessary. I think that [name removed] needs to work on his social skills. I equate my home buying process at this location with buying a car. As I was looking, the crew was exceptional. Once the contract was signed, I guess the need to continue to please me wasn’t necessary.

3.4
Verified Homeowner
Leeds, AL, on Jun 12, 2022

Everything went very smoothly and all requests were completed in a timely manner. Very impressed! [name removed] and [name removed] are amazing agents too! Very helpful and knowledgeable and very sweet!

5.0
Verified Homeowner
Leeds, AL, on Jun 06, 2022

Everything was great except one flaw in the concrete that was resurfaced. So not perfect but still incredibly delighted.

4.8
Verified Homeowner
Leeds, AL, on May 29, 2022

Construction delay from the original finish/ move in date.

4.6
Verified Homeowner
Leeds, AL, on May 19, 2022

We really appreciated [name removed] being therefor us every step of the way. If she didn't know the answer, she got right back with us when she found out. The guy that did the first walk thru with us, I think his name was [name removed] or [name removed], he was very, very nice and thorough. He wanted to make sure that we were buying a house that we were happy with and not just settling for. Now, the final walk thru was with another man, [name removed] or something like that, he was the opposite and anything we pointed out that was marked during the initial walk thru was still messed up and he just shrugged his shoulders and said that's not doable. [name removed] was right there with him, which shocked us both.

4.4
Verified Homeowner
Leeds, AL, on May 17, 2022

I liked feeling like I mattered. The whole team made it clear that my satisfaction was very important.

5.0
Verified Homeowner
Leeds, AL, on May 17, 2022

I liked that when we signed the contract, the price was final. Communication was good throughout the process. Negative- the ground here is clay and rock- I don't believe any top soil was added before sodding. It's not looking good in spots. The house wasn't wired correctly for spectrum to install internet and after another visit from a technician, I'm still not sure it is correct.

4.9
Verified Homeowner
Leeds, AL, on Apr 05, 2022

I think the agents I was dealing with made the process so very easy with the constant updates and quick responses. [name removed] and [name removed].

4.7
Verified Homeowner
Leeds, AL, on Jan 27, 2022

I appreciated being updated on the building process. The builders and agents were friendly and welcoming when we encountered them when stopping by the house in progress. Any issues we brought to their attention were addressed or are in the process of being taken care of. It has been a very good experience and we would certainly recommend Newcastle to others.

4.8
Verified Homeowner
Leeds, AL, on Jan 14, 2022

The entire process was incredible. This is our first home, so we had few expectations, but the entire New Castle team from design to building was great. No issues from us.

5.0
Verified Homeowner
Leeds, AL, on Dec 09, 2021

The communication was excellent.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Leeds, on Nov 18, 2022

Email process can be slowed. But [name removed] responded quickly once he received info.

4.8
Verified Homeowner
Leeds, on Sep 30, 2022

They don't take the time to reply. My experience is they ignore request.

1.5
Verified Homeowner
Leeds, on Jun 05, 2022

Real estate reps and construction reps have responded very quickly whenever we reach out to them with questions. Very helpful and considerate. Have not needed warranty service yet.

5.0
Verified Homeowner
Leeds, on Mar 29, 2022

I had a smoke alarm that started going off in my garage so I called [name removed] and she told me she turned the order in for someone to come check it out. Two weeks go by and I called again and still nobody contacted me. I honestly didn't know whether this was even covered or not but was never told it wasn't. Two more weeks go by and I left a message with [name removed] and no call back after that. I think she just got tired of being told like me that someone would be by to check it out. I even ran into the guy with the black beard that oversees the contractors outside the house and asked him if he or someone else could come check my smoke alarm and told him it had been going off now for 5 weeks and he told me he would stop by my house in 5 minutes and he never showed up. All he had to do is either tell me it wasn't covered under warranty or he was too busy at the time, but he had no intention doing anything. I would have given you guys all # 10's had it not been for this. I ended up calling "On time Service" Company and it ended up being a 9-Volt battery. Instead, I had to listen to a smoke alarm go off for 5 weeks. I wanted to clarify that [name removed] has gone out of her way to be nice and done everything she told me she would. You guys are lucky to have her as an employee. She's one of the nicest people I've ever talked to. Outdoor water faucet: This last weekend I had 22 plants installed on both sides of my house and I was told that I had a waster faucet on the side of my house that couldn't be used due to the fact that it is installed wrong. You can't screw a hose on it because of the location of where it is. So I'm curious as to how much trouble that will be to get fixed. I want to say one more time that you would have received all 10's from me had it not been for the Smoke Alarm. Listening to that go off for 5 weeks was not very pleasant.

2.5
Verified Homeowner
Leeds, on Feb 28, 2022

[name removed] is awesome! Always follows through..

3.6
Verified Homeowner
Leeds, on Jan 13, 2022

I have submitted warranty requests, receive email and phone call from warranty contact person, but requests have not yet been acted on although they have been noted and recognized.

4.1
Verified Homeowner
Leeds, on Jan 12, 2022

Paint and concrete is awful.

2.8
Verified Homeowner
Leeds, on Nov 09, 2021

Resolving the issue with the water leak in the roof is wearing our patience

4.5
Verified Homeowner
Leeds, on Oct 27, 2021

Immediate response to an issue.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Leeds, on Nov 12, 2022

Every time I've needed something, it has been addressed immediately. [name removed] even went over and beyond once to try to jump my battery. [name removed] listens and is expedient with my requests. I cannot complain. I understand things can happen in a home and all of us are human, including subs and the company, so I approach things with respect and receive it back each time.

4.5
Verified Homeowner
Leeds, on Nov 01, 2022

Real estate and construction staff have been very good to work with. Have been disappointed with the quality of paint and being unaware that baseboards are a composite material rather than wood, thus difficult to repair if they are damaged.

4.7
Verified Homeowner
Leeds, on Oct 03, 2022

The house is great. The only problem we have is with the paint. It’s cheap and we would have paid extra had someone told us you guys were going to use this paint.

4.4
Verified Homeowner
Leeds, on Aug 27, 2022

I have had several problems with my sprinkler system and I have never had anyone contact me about any of them after contacting several people. I have had to spend over $360.00 getting my sprinkler heads replaced after your contractors messed them up pouring concreate on them next door.

4.6
Verified Homeowner
Leeds, on Jul 02, 2022

The quality of the house is not what I expected..

2.8
Verified Homeowner
Leeds, on Jun 06, 2022

The entrance to our driveway was too narrow and we paid concrete company to widen it on both sides. Homes in our neighborhood started after we moved into our home have driveways that have been widened compared to how ours was built. I believe Newcastle should have done the concrete for us at no charge since it is obvious they recognized the problem and.corrected it for the newer homes.

4.4
Verified Homeowner
Leeds, on Apr 09, 2022

I like the service of the contractors to correct the problems we have encountered with our home , I'm guessing since it was one of the first homes built here in Unali it might have had some start out pains. But overall we love our home and the design

4.9
Verified Homeowner