Top Homebuilder Ratings & Reviews

Newcastle Homes

Hillsboro

13 Homeowner Reviews Completed Jul 2023 - Dec 2024

Newcastle Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

3.8

Construction Experience

3.9

Customer Care Experience

4.8

Home Readiness

4.3

Installation & Workmanship

4.3

Community Profile

Newcastle Homes logo
At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Helena, on Aug 18, 2021

Drainage continues to be an issue. No call back from warranty dept on this issue.

3.7
Verified Homeowner
Helena, AL, on Aug 05, 2024

It was very easy - everyone was super nice and was there for us.

5.0
Verified Homeowner
Helena, on Oct 17, 2024

There are still issues that need addressing but they are being handled.

4.3
Verified Homeowner
Helena, on Mar 17, 2020

Newcastle has been extremely responsive to my concerns regarding repairs during my year of warranty. I report concerns and they respond promptly via email and show up and make needed minor repairs. Wonderful!

4.2
Verified Homeowner
Helena, AL, on Jul 08, 2024

Once you are in contract there can be no changes unless you want to be charged $500. Per change. So we obviously disliked that. We didn’t like that some of the other homes were allowed to have things that we weren’t- extra concrete for parking, outside lights, and also gutters that are different colors than the trim. These are just the examples we specifically asked about. Lastly, them not sodding all the way to our lines regardless of hill was a huge dislike. We really liked the communication from the agents and our builder!

3.8
Verified Homeowner
Helena, AL, on Jun 23, 2024

Easy process, great communication throughout the process

5.0
Verified Homeowner
Helena, AL, on Aug 18, 2020

Personal experience

4.3
Verified Homeowner
Helena, AL, on Jul 10, 2020

i love the thoroughness of orientation to the features of the house.

4.8
Verified Homeowner
Helena, AL, on Jun 08, 2020

The care and attention to detail that went into the build was superb.

5.0
Verified Homeowner
Helena, AL, on May 01, 2020

Before COVID 19 quarantine, we were able to view 4 homes in the neighborhood despite the fact I was still interviewing for my job and not having our own agent at that point. [name removed] sent me pictures of this actual home because we were out of state at the time. Still no agent at this time. I still haven’t officially gotten the job at this time. We found a different home which we ultimately decided against because it didn’t appraise well. We loved our house (this house) better- but this is a larger home than what we truly need. When we decided to turn down the other house, we took it as a sign and knew we should have gone with this- our first choice- to begin with. The neighborhood is nice. Neighbors are nice. I feel safe here. When we moved in, the knob in the mailbox was missing. Funny enough, my Nextdoor neighbor mentioned having a similar experience. I contacted [name removed] and the home warranty office. [name removed] took care of it immediately. Overall I’m satisfied.

4.2
Verified Homeowner
Helena, AL, on Apr 07, 2020

The walkthroughs were very informative and helpful

5.0
Verified Homeowner
Helena, AL, on Mar 12, 2020

How thoroughly our home was prepared after our initial walk-through one week prior to closing to the day we closed. It felt like someone that cared as much as we did prepared it for us to move in.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, AL, on Aug 05, 2024

It was very easy - everyone was super nice and was there for us.

5.0
Verified Homeowner
Helena, AL, on Jul 08, 2024

Once you are in contract there can be no changes unless you want to be charged $500. Per change. So we obviously disliked that. We didn’t like that some of the other homes were allowed to have things that we weren’t- extra concrete for parking, outside lights, and also gutters that are different colors than the trim. These are just the examples we specifically asked about. Lastly, them not sodding all the way to our lines regardless of hill was a huge dislike. We really liked the communication from the agents and our builder!

3.8
Verified Homeowner
Helena, AL, on Jun 23, 2024

Easy process, great communication throughout the process

5.0
Verified Homeowner
Helena, AL, on Aug 18, 2020

Personal experience

4.3
Verified Homeowner
Helena, AL, on Jul 10, 2020

i love the thoroughness of orientation to the features of the house.

4.8
Verified Homeowner
Helena, AL, on Jun 08, 2020

The care and attention to detail that went into the build was superb.

5.0
Verified Homeowner
Helena, AL, on May 01, 2020

Before COVID 19 quarantine, we were able to view 4 homes in the neighborhood despite the fact I was still interviewing for my job and not having our own agent at that point. [name removed] sent me pictures of this actual home because we were out of state at the time. Still no agent at this time. I still haven’t officially gotten the job at this time. We found a different home which we ultimately decided against because it didn’t appraise well. We loved our house (this house) better- but this is a larger home than what we truly need. When we decided to turn down the other house, we took it as a sign and knew we should have gone with this- our first choice- to begin with. The neighborhood is nice. Neighbors are nice. I feel safe here. When we moved in, the knob in the mailbox was missing. Funny enough, my Nextdoor neighbor mentioned having a similar experience. I contacted [name removed] and the home warranty office. [name removed] took care of it immediately. Overall I’m satisfied.

4.2
Verified Homeowner
Helena, AL, on Apr 07, 2020

The walkthroughs were very informative and helpful

5.0
Verified Homeowner
Helena, AL, on Mar 12, 2020

How thoroughly our home was prepared after our initial walk-through one week prior to closing to the day we closed. It felt like someone that cared as much as we did prepared it for us to move in.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, on Oct 17, 2024

There are still issues that need addressing but they are being handled.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Helena, on Aug 18, 2021

Drainage continues to be an issue. No call back from warranty dept on this issue.

3.7
Verified Homeowner
Helena, on Mar 17, 2020

Newcastle has been extremely responsive to my concerns regarding repairs during my year of warranty. I report concerns and they respond promptly via email and show up and make needed minor repairs. Wonderful!

4.2
Verified Homeowner