Top Homebuilder Ratings & Reviews

Newcastle Homes

Sumter Landing

33 Homeowner Reviews Completed Dec 2022 - Jun 2024

Overall Satisfaction

3.9
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.6

Construction Experience

3.5

Customer Care Experience

4.5

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Pell City, on Sep 19, 2023

Been trying to get sprinkler zone fixed for months. Getting nowhere with email. Need to talk to someone.

2.7
Verified Homeowner
Pell City, on Nov 27, 2023

I always get an answer back quickly. Th explanation is also good.

5.0
Verified Homeowner
Pell City, AL, on Apr 10, 2024

Air conditioner had to be rewired to work correctly. CAT6 and coax plugs were not prewired and had to be set up by me after moving in.

4.4
Verified Homeowner
Pell City, on Jun 19, 2023

The structure of home, grass front and back issues uneven and look different from neighbors. Water issues in garage still. Things in home not in order and just put together. Places in home neglected and put together to fast and keep coming apart. Painting done sloppy and home just seemed it was rushed.

1.5
Verified Homeowner
Pell City, on Nov 04, 2023

Liked: - quality of home and materials used in its construction Disliked: - difficulty in getting issues corrected after move-in (standing water in yard since move-in in June 2023)

1.8
Verified Homeowner
Pell City, AL, on Apr 04, 2024

[name removed] and [name removed] were helpful, friendly and easy to work with. They responded promptly with any questions I had. I am disappointed with the length of time it is taking to resolve my kitchen countertop problems.

4.6
Verified Homeowner
Pell City, on Apr 19, 2023

Everything. So very disappointed in this experience.

1.9
Verified Homeowner
Pell City, on Oct 28, 2023

Nearly half of the items agreed to be addressed prior to my final walk through we're actually fixed. I was assured by the building [name removed] ([name removed]) that they would complete the remaining items the afternoon of my closing (I was not willing to miss my closing despite them still being at the house scrambling to fix things as my realtor and I arrived for the final walk through) so there are many items that were just not fixed.

2.1
Verified Homeowner
Pell City, AL, on Feb 03, 2024

Closing was easy, I paid cash so there was no third party to wait on. I did not like it that [name removed] said I can choose the floor covering options since the drywall just went up then [name removed] said I had no choice in flooring since it was already chosen by the design team and paid for. So after closing I had a contractor remove the carpet and lay matching LVP. The money I had to spend to do this is NOT an issue; the waste is. Brand new carpet went to the landfill.

4.8
Verified Homeowner
Pell City, on May 15, 2023

After the internet cables were ran to the wrong side of the house durning the building process, finally got it fixed. I still have a hole in the side of the house and other side needs filled up or caulk.

2.0
Verified Homeowner
Pell City, AL, on Sep 08, 2023

New Castle agreed to repairs identified by a private home inspection company I chose and paid for and till this day has not made the repairs. I submitted multiple claims to the warranty via email and not only have most guaranteed repairs not been fixed the project manager, [name removed], that has been sent to my home has caused more damage ie. broke a window and beat a window opening with a 2x4 and hammer to the extent that Sheetrock mud and paint literally fell off the wall and the corner bead of the window enclosure was knocked loose from the wall. He left the debis in our floor and has yet to come back and fix that nor any of the other agreed repairs per contract.

1.4
Verified Homeowner
Pell City, on May 15, 2023

It’s a headache to take pictures and email them. I have a list of multiple things that need to be fixed but don’t have time to email them.

0.5
Verified Homeowner
Pell City, AL, on Jul 26, 2023

The price was great, the floor plan is great and the sprinkler system was a plus. There are a few thing we would change, put a barn door on the master bath room. The door is in the way of one of the sinks. You also have to go into the bathroom and shut the door to turn the lights on. The garage opener should be near the door.

4.8
Verified Homeowner
Pell City, on Jan 27, 2023

Things not done. Explained and disclosed to me. After, signing all the problems we encountered. The tension between builder and sellers rep after sale of home. The way things were handled before and after the home. Things that were not taken care of when said they would be.

0.5
Verified Homeowner
Pell City, AL, on Jul 03, 2023

Sales agents were great. After sales interactions have been mostly satisfactory

4.8
Verified Homeowner
Pell City, on Jan 07, 2023

Slow at first but [name removed] has been very helpful. [name removed] is wonderful to work with

4.9
Verified Homeowner
Pell City, AL, on Jun 30, 2023

[name removed] was awesome!!!!!

5.0
Verified Homeowner
Pell City, AL, on Dec 28, 2022

Enjoyed working through the process with [name removed] and [name removed].

4.9
Verified Homeowner
Pell City, on Jan 05, 2023

All problems have addressed in a timely manner.

4.5
Verified Homeowner
Pell City, AL, on Nov 14, 2022

Lenght of time.

3.4
Verified Homeowner
Pell City, on Nov 27, 2022

If we call about something they do address it.

3.2
Verified Homeowner
Pell City, AL, on Sep 30, 2022

Our purchase experience was pleasant and smooth.

5.0
Verified Homeowner
Pell City, AL, on Sep 16, 2022

Areas overlooked, rushed paint job inside.,missed painting areas, quality of flooring , things left on property and that should’ve been removed, driveway and porches left with red mud and unclean. Pile of bricks dirt and cement next to my home that needs to be removed until they decide to build an eye sore, glass left on property, wire racks not put on, door knobs to bathroom no lock, bath room paint between window and wall bulky and not sanded properly, things verbally promised not done. Bathroom cabinet piece still off from move in. Just a rushed project and not looked over properly and on the second walk in our closing was within the hour and had to rush. But, promised things would be handled and we are month later waiting.

2.7
Verified Homeowner
Pell City, AL, on Sep 10, 2022

Have encountered minor problems but all have been handled or in the process of being taken care of.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Pell City, AL, on Apr 10, 2024

Air conditioner had to be rewired to work correctly. CAT6 and coax plugs were not prewired and had to be set up by me after moving in.

4.4
Verified Homeowner
Pell City, AL, on Apr 04, 2024

[name removed] and [name removed] were helpful, friendly and easy to work with. They responded promptly with any questions I had. I am disappointed with the length of time it is taking to resolve my kitchen countertop problems.

4.6
Verified Homeowner
Pell City, AL, on Feb 03, 2024

Closing was easy, I paid cash so there was no third party to wait on. I did not like it that [name removed] said I can choose the floor covering options since the drywall just went up then [name removed] said I had no choice in flooring since it was already chosen by the design team and paid for. So after closing I had a contractor remove the carpet and lay matching LVP. The money I had to spend to do this is NOT an issue; the waste is. Brand new carpet went to the landfill.

4.8
Verified Homeowner
Pell City, AL, on Sep 08, 2023

New Castle agreed to repairs identified by a private home inspection company I chose and paid for and till this day has not made the repairs. I submitted multiple claims to the warranty via email and not only have most guaranteed repairs not been fixed the project manager, [name removed], that has been sent to my home has caused more damage ie. broke a window and beat a window opening with a 2x4 and hammer to the extent that Sheetrock mud and paint literally fell off the wall and the corner bead of the window enclosure was knocked loose from the wall. He left the debis in our floor and has yet to come back and fix that nor any of the other agreed repairs per contract.

1.4
Verified Homeowner
Pell City, AL, on Jul 26, 2023

The price was great, the floor plan is great and the sprinkler system was a plus. There are a few thing we would change, put a barn door on the master bath room. The door is in the way of one of the sinks. You also have to go into the bathroom and shut the door to turn the lights on. The garage opener should be near the door.

4.8
Verified Homeowner
Pell City, AL, on Jul 03, 2023

Sales agents were great. After sales interactions have been mostly satisfactory

4.8
Verified Homeowner
Pell City, AL, on Jun 30, 2023

[name removed] was awesome!!!!!

5.0
Verified Homeowner
Pell City, AL, on Dec 28, 2022

Enjoyed working through the process with [name removed] and [name removed].

4.9
Verified Homeowner
Pell City, AL, on Nov 14, 2022

Lenght of time.

3.4
Verified Homeowner
Pell City, AL, on Sep 30, 2022

Our purchase experience was pleasant and smooth.

5.0
Verified Homeowner
Pell City, AL, on Sep 16, 2022

Areas overlooked, rushed paint job inside.,missed painting areas, quality of flooring , things left on property and that should’ve been removed, driveway and porches left with red mud and unclean. Pile of bricks dirt and cement next to my home that needs to be removed until they decide to build an eye sore, glass left on property, wire racks not put on, door knobs to bathroom no lock, bath room paint between window and wall bulky and not sanded properly, things verbally promised not done. Bathroom cabinet piece still off from move in. Just a rushed project and not looked over properly and on the second walk in our closing was within the hour and had to rush. But, promised things would be handled and we are month later waiting.

2.7
Verified Homeowner
Pell City, AL, on Sep 10, 2022

Have encountered minor problems but all have been handled or in the process of being taken care of.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Pell City, on Nov 27, 2023

I always get an answer back quickly. Th explanation is also good.

5.0
Verified Homeowner
Pell City, on Nov 04, 2023

Liked: - quality of home and materials used in its construction Disliked: - difficulty in getting issues corrected after move-in (standing water in yard since move-in in June 2023)

1.8
Verified Homeowner
Pell City, on Oct 28, 2023

Nearly half of the items agreed to be addressed prior to my final walk through we're actually fixed. I was assured by the building [name removed] ([name removed]) that they would complete the remaining items the afternoon of my closing (I was not willing to miss my closing despite them still being at the house scrambling to fix things as my realtor and I arrived for the final walk through) so there are many items that were just not fixed.

2.1
Verified Homeowner
Pell City, on May 15, 2023

After the internet cables were ran to the wrong side of the house durning the building process, finally got it fixed. I still have a hole in the side of the house and other side needs filled up or caulk.

2.0
Verified Homeowner
Pell City, on May 15, 2023

It’s a headache to take pictures and email them. I have a list of multiple things that need to be fixed but don’t have time to email them.

0.5
Verified Homeowner
Pell City, on Jan 27, 2023

Things not done. Explained and disclosed to me. After, signing all the problems we encountered. The tension between builder and sellers rep after sale of home. The way things were handled before and after the home. Things that were not taken care of when said they would be.

0.5
Verified Homeowner
Pell City, on Jan 07, 2023

Slow at first but [name removed] has been very helpful. [name removed] is wonderful to work with

4.9
Verified Homeowner
Pell City, on Jan 05, 2023

All problems have addressed in a timely manner.

4.5
Verified Homeowner
Pell City, on Nov 27, 2022

If we call about something they do address it.

3.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Pell City, on Sep 19, 2023

Been trying to get sprinkler zone fixed for months. Getting nowhere with email. Need to talk to someone.

2.7
Verified Homeowner
Pell City, on Jun 19, 2023

The structure of home, grass front and back issues uneven and look different from neighbors. Water issues in garage still. Things in home not in order and just put together. Places in home neglected and put together to fast and keep coming apart. Painting done sloppy and home just seemed it was rushed.

1.5
Verified Homeowner
Pell City, on Apr 19, 2023

Everything. So very disappointed in this experience.

1.9
Verified Homeowner