Overall Satisfaction
Community Profile
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Pell City, on Sep 19, 2023
Been trying to get sprinkler zone fixed for months. Getting nowhere with email. Need to talk to someone.
Pell City, on Jan 21, 2024
Your project manager [name removed] has lied to my wife and myself on every occasion and come in our home and caused twice the damage than he’s has fixed and your warranty department has taken his side in every aspect. Even after [name removed] which is in your warranty department came to see issues for herself including tons of mold on the new fence I had built she then started ignoring our calls. The project manager [name removed] that took [name removed]’s place has been great and is doing his best to fix all of the damage [name removed] has caused and ignored. I was so close to suing New Castle and even had a lawyer come to my home to see all of the issues himself and wanted to file papers right away. If the completion of our damages don’t get fixed then we are suing.
Pell City, AL, on Oct 09, 2024
My home was built in a timely manner, Builder was outstanding! There are a few things I'm still waiting on.. for example 1) my back yard sprinklers "2" are outside my property lines so when I built my fence on the property line they water the back side of my fence. 2) I'm missing my interior door stoppers on all doors but a few. 3) my attic access door upstairs was installed incorrectly so the string has pulled threw the paneling and looks terrible. 4) a few side panels outside need to be replaced due to damage caused by painters nailing boards to the side of my house to make scaffoldings, hole drilled for gas line then moved to a different location, dent on front porch from something. Other than that... Everything has been great!
Pell City, on Jun 19, 2023
The structure of home, grass front and back issues uneven and look different from neighbors. Water issues in garage still. Things in home not in order and just put together. Places in home neglected and put together to fast and keep coming apart. Painting done sloppy and home just seemed it was rushed.
Pell City, on Nov 27, 2023
I always get an answer back quickly. Th explanation is also good.
Pell City, AL, on Sep 22, 2024
I love my home. I would like to have some items addressed before we closed on the home. I am pleased with the purchase and the community I have built my beautiful home in. Thank you Newcastle Homes for all the great support and help throughout this journey!
Pell City, on Apr 19, 2023
Everything. So very disappointed in this experience.
Pell City, on Nov 04, 2023
Liked: - quality of home and materials used in its construction Disliked: - difficulty in getting issues corrected after move-in (standing water in yard since move-in in June 2023)
Pell City, AL, on Jul 13, 2024
After the completion of my purchase [name removed] did a walk through and explained all of the technical details. He explained all the warranty information. He was very helpful and left cell# should we have additional questions or concerns
Pell City, on Oct 28, 2023
Nearly half of the items agreed to be addressed prior to my final walk through we're actually fixed. I was assured by the building [name removed] ([name removed]) that they would complete the remaining items the afternoon of my closing (I was not willing to miss my closing despite them still being at the house scrambling to fix things as my realtor and I arrived for the final walk through) so there are many items that were just not fixed.
Pell City, AL, on Jul 08, 2024
I do like the home and layout. Communication throughout the process was not great. There seemed to be a lack of communication between the office and the builder. At the walk thru, I was under the impression we would be marking spots on the wall that needed paint. The house was not done which made the walk through overwhelming. The fence was not installed and the builder was not aware we were getting a fence as a part of the home. The fence was not complete by closing and then the fence was installed in the wrong spot which then had to be removed. My yard still has 9 concrete spots where grass is missing where the posts were moved from. I was told they would come to fix the yard but still waiting for it to be completed. I was told it will be fixed when they put in sod at the house next door. We love the house, there were just aspects where communication seemed to be lacking and we were told to close and they would fix it afterward which didn’t give me a great feeling.
Pell City, on May 15, 2023
After the internet cables were ran to the wrong side of the house durning the building process, finally got it fixed. I still have a hole in the side of the house and other side needs filled up or caulk.
Pell City, AL, on Apr 10, 2024
Air conditioner had to be rewired to work correctly. CAT6 and coax plugs were not prewired and had to be set up by me after moving in.
Pell City, on May 15, 2023
It’s a headache to take pictures and email them. I have a list of multiple things that need to be fixed but don’t have time to email them.
Pell City, AL, on Apr 04, 2024
[name removed] and [name removed] were helpful, friendly and easy to work with. They responded promptly with any questions I had. I am disappointed with the length of time it is taking to resolve my kitchen countertop problems.
Pell City, on Jan 27, 2023
Things not done. Explained and disclosed to me. After, signing all the problems we encountered. The tension between builder and sellers rep after sale of home. The way things were handled before and after the home. Things that were not taken care of when said they would be.
Pell City, AL, on Feb 03, 2024
Closing was easy, I paid cash so there was no third party to wait on. I did not like it that [name removed] said I can choose the floor covering options since the drywall just went up then [name removed] said I had no choice in flooring since it was already chosen by the design team and paid for. So after closing I had a contractor remove the carpet and lay matching LVP. The money I had to spend to do this is NOT an issue; the waste is. Brand new carpet went to the landfill.
Pell City, on Jan 07, 2023
Slow at first but [name removed] has been very helpful. [name removed] is wonderful to work with
Pell City, AL, on Sep 08, 2023
New Castle agreed to repairs identified by a private home inspection company I chose and paid for and till this day has not made the repairs. I submitted multiple claims to the warranty via email and not only have most guaranteed repairs not been fixed the project manager, [name removed], that has been sent to my home has caused more damage ie. broke a window and beat a window opening with a 2x4 and hammer to the extent that Sheetrock mud and paint literally fell off the wall and the corner bead of the window enclosure was knocked loose from the wall. He left the debis in our floor and has yet to come back and fix that nor any of the other agreed repairs per contract.
Pell City, AL, on Jul 26, 2023
The price was great, the floor plan is great and the sprinkler system was a plus. There are a few thing we would change, put a barn door on the master bath room. The door is in the way of one of the sinks. You also have to go into the bathroom and shut the door to turn the lights on. The garage opener should be near the door.
Pell City, AL, on Jul 03, 2023
Sales agents were great. After sales interactions have been mostly satisfactory
Pell City, AL, on Dec 28, 2022
Enjoyed working through the process with [name removed] and [name removed].
Pell City, AL, on Sep 30, 2022
Our purchase experience was pleasant and smooth.
Pell City, AL, on Sep 16, 2022
Areas overlooked, rushed paint job inside.,missed painting areas, quality of flooring , things left on property and that should’ve been removed, driveway and porches left with red mud and unclean. Pile of bricks dirt and cement next to my home that needs to be removed until they decide to build an eye sore, glass left on property, wire racks not put on, door knobs to bathroom no lock, bath room paint between window and wall bulky and not sanded properly, things verbally promised not done. Bathroom cabinet piece still off from move in. Just a rushed project and not looked over properly and on the second walk in our closing was within the hour and had to rush. But, promised things would be handled and we are month later waiting.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Pell City, AL, on Oct 09, 2024
My home was built in a timely manner, Builder was outstanding! There are a few things I'm still waiting on.. for example 1) my back yard sprinklers "2" are outside my property lines so when I built my fence on the property line they water the back side of my fence. 2) I'm missing my interior door stoppers on all doors but a few. 3) my attic access door upstairs was installed incorrectly so the string has pulled threw the paneling and looks terrible. 4) a few side panels outside need to be replaced due to damage caused by painters nailing boards to the side of my house to make scaffoldings, hole drilled for gas line then moved to a different location, dent on front porch from something. Other than that... Everything has been great!
Pell City, AL, on Sep 22, 2024
I love my home. I would like to have some items addressed before we closed on the home. I am pleased with the purchase and the community I have built my beautiful home in. Thank you Newcastle Homes for all the great support and help throughout this journey!
Pell City, AL, on Jul 13, 2024
After the completion of my purchase [name removed] did a walk through and explained all of the technical details. He explained all the warranty information. He was very helpful and left cell# should we have additional questions or concerns
Pell City, AL, on Jul 08, 2024
I do like the home and layout. Communication throughout the process was not great. There seemed to be a lack of communication between the office and the builder. At the walk thru, I was under the impression we would be marking spots on the wall that needed paint. The house was not done which made the walk through overwhelming. The fence was not installed and the builder was not aware we were getting a fence as a part of the home. The fence was not complete by closing and then the fence was installed in the wrong spot which then had to be removed. My yard still has 9 concrete spots where grass is missing where the posts were moved from. I was told they would come to fix the yard but still waiting for it to be completed. I was told it will be fixed when they put in sod at the house next door. We love the house, there were just aspects where communication seemed to be lacking and we were told to close and they would fix it afterward which didn’t give me a great feeling.
Pell City, AL, on Apr 10, 2024
Air conditioner had to be rewired to work correctly. CAT6 and coax plugs were not prewired and had to be set up by me after moving in.
Pell City, AL, on Apr 04, 2024
[name removed] and [name removed] were helpful, friendly and easy to work with. They responded promptly with any questions I had. I am disappointed with the length of time it is taking to resolve my kitchen countertop problems.
Pell City, AL, on Feb 03, 2024
Closing was easy, I paid cash so there was no third party to wait on. I did not like it that [name removed] said I can choose the floor covering options since the drywall just went up then [name removed] said I had no choice in flooring since it was already chosen by the design team and paid for. So after closing I had a contractor remove the carpet and lay matching LVP. The money I had to spend to do this is NOT an issue; the waste is. Brand new carpet went to the landfill.
Pell City, AL, on Sep 08, 2023
New Castle agreed to repairs identified by a private home inspection company I chose and paid for and till this day has not made the repairs. I submitted multiple claims to the warranty via email and not only have most guaranteed repairs not been fixed the project manager, [name removed], that has been sent to my home has caused more damage ie. broke a window and beat a window opening with a 2x4 and hammer to the extent that Sheetrock mud and paint literally fell off the wall and the corner bead of the window enclosure was knocked loose from the wall. He left the debis in our floor and has yet to come back and fix that nor any of the other agreed repairs per contract.
Pell City, AL, on Jul 26, 2023
The price was great, the floor plan is great and the sprinkler system was a plus. There are a few thing we would change, put a barn door on the master bath room. The door is in the way of one of the sinks. You also have to go into the bathroom and shut the door to turn the lights on. The garage opener should be near the door.
Pell City, AL, on Jul 03, 2023
Sales agents were great. After sales interactions have been mostly satisfactory
Pell City, AL, on Dec 28, 2022
Enjoyed working through the process with [name removed] and [name removed].
Pell City, AL, on Sep 30, 2022
Our purchase experience was pleasant and smooth.
Pell City, AL, on Sep 16, 2022
Areas overlooked, rushed paint job inside.,missed painting areas, quality of flooring , things left on property and that should’ve been removed, driveway and porches left with red mud and unclean. Pile of bricks dirt and cement next to my home that needs to be removed until they decide to build an eye sore, glass left on property, wire racks not put on, door knobs to bathroom no lock, bath room paint between window and wall bulky and not sanded properly, things verbally promised not done. Bathroom cabinet piece still off from move in. Just a rushed project and not looked over properly and on the second walk in our closing was within the hour and had to rush. But, promised things would be handled and we are month later waiting.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Pell City, on Jan 21, 2024
Your project manager [name removed] has lied to my wife and myself on every occasion and come in our home and caused twice the damage than he’s has fixed and your warranty department has taken his side in every aspect. Even after [name removed] which is in your warranty department came to see issues for herself including tons of mold on the new fence I had built she then started ignoring our calls. The project manager [name removed] that took [name removed]’s place has been great and is doing his best to fix all of the damage [name removed] has caused and ignored. I was so close to suing New Castle and even had a lawyer come to my home to see all of the issues himself and wanted to file papers right away. If the completion of our damages don’t get fixed then we are suing.
Pell City, on Nov 27, 2023
I always get an answer back quickly. Th explanation is also good.
Pell City, on Nov 04, 2023
Liked: - quality of home and materials used in its construction Disliked: - difficulty in getting issues corrected after move-in (standing water in yard since move-in in June 2023)
Pell City, on Oct 28, 2023
Nearly half of the items agreed to be addressed prior to my final walk through we're actually fixed. I was assured by the building [name removed] ([name removed]) that they would complete the remaining items the afternoon of my closing (I was not willing to miss my closing despite them still being at the house scrambling to fix things as my realtor and I arrived for the final walk through) so there are many items that were just not fixed.
Pell City, on May 15, 2023
After the internet cables were ran to the wrong side of the house durning the building process, finally got it fixed. I still have a hole in the side of the house and other side needs filled up or caulk.
Pell City, on May 15, 2023
It’s a headache to take pictures and email them. I have a list of multiple things that need to be fixed but don’t have time to email them.
Pell City, on Jan 27, 2023
Things not done. Explained and disclosed to me. After, signing all the problems we encountered. The tension between builder and sellers rep after sale of home. The way things were handled before and after the home. Things that were not taken care of when said they would be.
Pell City, on Jan 07, 2023
Slow at first but [name removed] has been very helpful. [name removed] is wonderful to work with
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Pell City, on Sep 19, 2023
Been trying to get sprinkler zone fixed for months. Getting nowhere with email. Need to talk to someone.
Pell City, on Jun 19, 2023
The structure of home, grass front and back issues uneven and look different from neighbors. Water issues in garage still. Things in home not in order and just put together. Places in home neglected and put together to fast and keep coming apart. Painting done sloppy and home just seemed it was rushed.