Top Homebuilder Ratings & Reviews

Newcastle Homes

Shelby Farms

24 Homeowner Reviews Completed Dec 2018 - Jun 2020

Newcastle Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.4

Purchase Experience

4.4

Home Personalization Experience

4.5

Lender Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

3.9

Installation & Workmanship

4.5

Community Profile

Newcastle Homes logo
At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Alabaster, on May 19, 2020

So far I will have warranty work done in July then I can answer this but [name removed] was most helpful

4.3
Verified Homeowner
Alabaster, on May 13, 2020

We had the best experience from picking out our lot to the day we closed. Everyone at New Castle are so friendly and willing to help! I tell all my friends and family the my want a New Castle home!!!

4.6
Verified Homeowner
Alabaster, on Apr 09, 2020

Everyone has been so friendly! We also like the fact they check on us during the warranty stage. [name removed] has been awesome!!

5.0
Verified Homeowner
Alabaster, on Apr 08, 2020

This is the area in which I am most disappointed. We sent a list of several items that were not in a satisfactory status. We have had several appointments at which a few of the items were fixed. [name removed] without several discussions. The landscaping at the house was at best incompetent,. There are several places in the grass that had ruts and the south side of the lawn, the water stands after rains for several days and the grass is dead from drowning. The drainage ditch at the back of the lawn was modified to remove a hill at the north end of the lot, but still backs up since the vacant lot next door still has a rise in it. Since water does not flow up hill, it takes long dry spells for the water to evaporate. It would probably be satisfactory in the desert Southwest, but not in the [name removed]. The upstairs bedroom door is not level on the top and will not close. We have mentioned this to almost every workman that comes by, the two or three times one has come by and I guess they did not understand what I was saying. I want a management person or a builder to come with the crew. The representative at Newcastle warranty service was told by management that their landscapers do not make mistakes. Yet none of them have come by to tell us that. To say that their crews do not make mistakes belays the fact that they had to tear out the back wall to properly locate one of the windows because it was framed about two feet from where it should have been. This was done before closing or there would not have been a closing. This question deserves an F for a grade.

2.6
Verified Homeowner
Alabaster, on Mar 28, 2020

We loved the fact that they would call every Monday at the same time to go over what was completed and what was going to happen for the week.

4.3
Verified Homeowner
Alabaster, on Mar 24, 2020

Theyre all very knowledgable and easy to work with

4.9
Verified Homeowner
Alabaster, on Mar 01, 2020

Painless. Efficient.

4.8
Verified Homeowner
Alabaster, on Jan 25, 2020

[name removed] in the office has been awesome.

2.9
Verified Homeowner
Alabaster, on Jan 23, 2020

Working with the employees at New Castle homes. All of them were great.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Alabaster, on Apr 09, 2020

Everyone has been so friendly! We also like the fact they check on us during the warranty stage. [name removed] has been awesome!!

5.0
Verified Homeowner
Alabaster, on Jan 23, 2020

Working with the employees at New Castle homes. All of them were great.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Alabaster, on May 19, 2020

So far I will have warranty work done in July then I can answer this but [name removed] was most helpful

4.3
Verified Homeowner
Alabaster, on May 13, 2020

We had the best experience from picking out our lot to the day we closed. Everyone at New Castle are so friendly and willing to help! I tell all my friends and family the my want a New Castle home!!!

4.6
Verified Homeowner
Alabaster, on Apr 08, 2020

This is the area in which I am most disappointed. We sent a list of several items that were not in a satisfactory status. We have had several appointments at which a few of the items were fixed. [name removed] without several discussions. The landscaping at the house was at best incompetent,. There are several places in the grass that had ruts and the south side of the lawn, the water stands after rains for several days and the grass is dead from drowning. The drainage ditch at the back of the lawn was modified to remove a hill at the north end of the lot, but still backs up since the vacant lot next door still has a rise in it. Since water does not flow up hill, it takes long dry spells for the water to evaporate. It would probably be satisfactory in the desert Southwest, but not in the [name removed]. The upstairs bedroom door is not level on the top and will not close. We have mentioned this to almost every workman that comes by, the two or three times one has come by and I guess they did not understand what I was saying. I want a management person or a builder to come with the crew. The representative at Newcastle warranty service was told by management that their landscapers do not make mistakes. Yet none of them have come by to tell us that. To say that their crews do not make mistakes belays the fact that they had to tear out the back wall to properly locate one of the windows because it was framed about two feet from where it should have been. This was done before closing or there would not have been a closing. This question deserves an F for a grade.

2.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Alabaster, on Mar 28, 2020

We loved the fact that they would call every Monday at the same time to go over what was completed and what was going to happen for the week.

4.3
Verified Homeowner
Alabaster, on Mar 24, 2020

Theyre all very knowledgable and easy to work with

4.9
Verified Homeowner
Alabaster, on Mar 01, 2020

Painless. Efficient.

4.8
Verified Homeowner
Alabaster, on Jan 25, 2020

[name removed] in the office has been awesome.

2.9
Verified Homeowner