Top Homebuilder Ratings & Reviews

Newcastle Homes

Shelby Farms

47 Homeowner Reviews Completed Jan 2020 - Nov 2020

Newcastle Homes

Overall Satisfaction

4.2
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.4

Lender Experience

4.8

Construction Experience

4.3

Customer Care Experience

4.4

Home Readiness

3.9

Installation & Workmanship

4.4

Community Profile

Newcastle Homes logo
At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Alabaster, on Nov 20, 2020

It takes longer than it should to get warranty requests filled. The contractors/ supervisors have failed to show when promised. I was not told the truth about an issue with my roof prior to closing.

1.4
Verified Homeowner
Alabaster, on Nov 17, 2020

So far I have not had many issues and if I have they have mostly been small issues that Newcastle has resolved.

4.0
Verified Homeowner
Alabaster, on Oct 29, 2020

No complaints, has always been responsive.

4.5
Verified Homeowner
Alabaster, on Oct 22, 2020

good job very well planned floor plan, good storage very efficient heat and air, and pretty

5.0
Verified Homeowner
Alabaster, AL, on Sep 21, 2020

[Translated from ES] The day of closing which was when I first got the keys to my new house.

5.0
Verified Homeowner
Alabaster, on Aug 07, 2020

I have been frustrated and overwhelmed with issues since right after closing. Promises were made that were not kept. Warranty work scheduled but workers didn’t show up after making special arrangements to be home from work. Then people were showing up when I had no idea they were coming. The person at my closing in charge of quality control as well as the builder at the time said things would be fixed or that there was nothing they could do to fix some of the issues. It’s almost the end of my warranty and I am still waiting for things to get done. Honestly, I’m completely freaked out. I feel uncomfortable with new castle and would not recommend anyone to them at this point. I had a friend looking to get a new castle home, but after hearing about my experience and seeing for himself the issues that he saw immediately with the home...he walked away. Trust totally broken. I feel like they took advantage of a recently divorced single mom with no outside support to guide me through the process. I was so excited when I first moved in, now I worry about the quality of this expensive home I worked so hard to buy.

2.0
Verified Homeowner
Alabaster, on Aug 05, 2020

We know [name removed] by name. We have had a few small issues that needed correcting. [name removed] has always scheduled the repairman ASAP and then followed up with us afterward. We know if we have an issue, we can count on her to get us results. She is awesome! She is an asset for New Castle!

5.0
Verified Homeowner
Alabaster, AL, on Jul 24, 2020

before closing we were promised that we were going to have many things done and repairs at our house they did not do anything the house was delivered to us dirty with spider webs all around the house infested with spiders (black widows) yard was not cut house is lacking painting outside we are trying to have our warranty in effect and they keep postponing or people not showing to do what they promise, the builder ([name removed]) was at our house yesterday i let him know but i don't know if that is going to do any better I wish everything had taken care from the begining I am really frustated.

2.4
Verified Homeowner
Alabaster, on Jun 27, 2020

The builder is awesome. [name removed] will do everything he can to make it all happen.

3.3
Verified Homeowner
Alabaster, on May 19, 2020

So far I will have warranty work done in July then I can answer this but [name removed] was most helpful

4.3
Verified Homeowner
Alabaster, on May 13, 2020

We had the best experience from picking out our lot to the day we closed. Everyone at New Castle are so friendly and willing to help! I tell all my friends and family the my want a New Castle home!!!

4.6
Verified Homeowner
Alabaster, AL, on Apr 09, 2020

Everyone has been so friendly! We also like the fact they check on us during the warranty stage. [name removed] has been awesome!!

5.0
Verified Homeowner
Alabaster, on Apr 08, 2020

This is the area in which I am most disappointed. We sent a list of several items that were not in a satisfactory status. We have had several appointments at which a few of the items were fixed. [name removed] without several discussions. The landscaping at the house was at best incompetent,. There are several places in the grass that had ruts and the south side of the lawn, the water stands after rains for several days and the grass is dead from drowning. The drainage ditch at the back of the lawn was modified to remove a hill at the north end of the lot, but still backs up since the vacant lot next door still has a rise in it. Since water does not flow up hill, it takes long dry spells for the water to evaporate. It would probably be satisfactory in the desert Southwest, but not in the [name removed]. The upstairs bedroom door is not level on the top and will not close. We have mentioned this to almost every workman that comes by, the two or three times one has come by and I guess they did not understand what I was saying. I want a management person or a builder to come with the crew. The representative at Newcastle warranty service was told by management that their landscapers do not make mistakes. Yet none of them have come by to tell us that. To say that their crews do not make mistakes belays the fact that they had to tear out the back wall to properly locate one of the windows because it was framed about two feet from where it should have been. This was done before closing or there would not have been a closing. This question deserves an F for a grade.

2.6
Verified Homeowner
Alabaster, on Mar 28, 2020

We loved the fact that they would call every Monday at the same time to go over what was completed and what was going to happen for the week.

4.3
Verified Homeowner
Alabaster, on Mar 24, 2020

Theyre all very knowledgable and easy to work with

4.9
Verified Homeowner
Alabaster, on Mar 01, 2020

Painless. Efficient.

4.8
Verified Homeowner
Alabaster, on Jan 25, 2020

[name removed] in the office has been awesome.

2.9
Verified Homeowner
Alabaster, AL, on Jan 23, 2020

Working with the employees at New Castle homes. All of them were great.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Alabaster, AL, on Sep 21, 2020

[Translated from ES] The day of closing which was when I first got the keys to my new house.

5.0
Verified Homeowner
Alabaster, AL, on Jul 24, 2020

before closing we were promised that we were going to have many things done and repairs at our house they did not do anything the house was delivered to us dirty with spider webs all around the house infested with spiders (black widows) yard was not cut house is lacking painting outside we are trying to have our warranty in effect and they keep postponing or people not showing to do what they promise, the builder ([name removed]) was at our house yesterday i let him know but i don't know if that is going to do any better I wish everything had taken care from the begining I am really frustated.

2.4
Verified Homeowner
Alabaster, AL, on Apr 09, 2020

Everyone has been so friendly! We also like the fact they check on us during the warranty stage. [name removed] has been awesome!!

5.0
Verified Homeowner
Alabaster, AL, on Jan 23, 2020

Working with the employees at New Castle homes. All of them were great.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Alabaster, on Nov 20, 2020

It takes longer than it should to get warranty requests filled. The contractors/ supervisors have failed to show when promised. I was not told the truth about an issue with my roof prior to closing.

1.4
Verified Homeowner
Alabaster, on Oct 29, 2020

No complaints, has always been responsive.

4.5
Verified Homeowner
Alabaster, on Aug 05, 2020

We know [name removed] by name. We have had a few small issues that needed correcting. [name removed] has always scheduled the repairman ASAP and then followed up with us afterward. We know if we have an issue, we can count on her to get us results. She is awesome! She is an asset for New Castle!

5.0
Verified Homeowner
Alabaster, on Jun 27, 2020

The builder is awesome. [name removed] will do everything he can to make it all happen.

3.3
Verified Homeowner
Alabaster, on May 19, 2020

So far I will have warranty work done in July then I can answer this but [name removed] was most helpful

4.3
Verified Homeowner
Alabaster, on May 13, 2020

We had the best experience from picking out our lot to the day we closed. Everyone at New Castle are so friendly and willing to help! I tell all my friends and family the my want a New Castle home!!!

4.6
Verified Homeowner
Alabaster, on Apr 08, 2020

This is the area in which I am most disappointed. We sent a list of several items that were not in a satisfactory status. We have had several appointments at which a few of the items were fixed. [name removed] without several discussions. The landscaping at the house was at best incompetent,. There are several places in the grass that had ruts and the south side of the lawn, the water stands after rains for several days and the grass is dead from drowning. The drainage ditch at the back of the lawn was modified to remove a hill at the north end of the lot, but still backs up since the vacant lot next door still has a rise in it. Since water does not flow up hill, it takes long dry spells for the water to evaporate. It would probably be satisfactory in the desert Southwest, but not in the [name removed]. The upstairs bedroom door is not level on the top and will not close. We have mentioned this to almost every workman that comes by, the two or three times one has come by and I guess they did not understand what I was saying. I want a management person or a builder to come with the crew. The representative at Newcastle warranty service was told by management that their landscapers do not make mistakes. Yet none of them have come by to tell us that. To say that their crews do not make mistakes belays the fact that they had to tear out the back wall to properly locate one of the windows because it was framed about two feet from where it should have been. This was done before closing or there would not have been a closing. This question deserves an F for a grade.

2.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Alabaster, on Nov 17, 2020

So far I have not had many issues and if I have they have mostly been small issues that Newcastle has resolved.

4.0
Verified Homeowner
Alabaster, on Oct 22, 2020

good job very well planned floor plan, good storage very efficient heat and air, and pretty

5.0
Verified Homeowner
Alabaster, on Aug 07, 2020

I have been frustrated and overwhelmed with issues since right after closing. Promises were made that were not kept. Warranty work scheduled but workers didn’t show up after making special arrangements to be home from work. Then people were showing up when I had no idea they were coming. The person at my closing in charge of quality control as well as the builder at the time said things would be fixed or that there was nothing they could do to fix some of the issues. It’s almost the end of my warranty and I am still waiting for things to get done. Honestly, I’m completely freaked out. I feel uncomfortable with new castle and would not recommend anyone to them at this point. I had a friend looking to get a new castle home, but after hearing about my experience and seeing for himself the issues that he saw immediately with the home...he walked away. Trust totally broken. I feel like they took advantage of a recently divorced single mom with no outside support to guide me through the process. I was so excited when I first moved in, now I worry about the quality of this expensive home I worked so hard to buy.

2.0
Verified Homeowner
Alabaster, on Mar 28, 2020

We loved the fact that they would call every Monday at the same time to go over what was completed and what was going to happen for the week.

4.3
Verified Homeowner
Alabaster, on Mar 24, 2020

Theyre all very knowledgable and easy to work with

4.9
Verified Homeowner
Alabaster, on Mar 01, 2020

Painless. Efficient.

4.8
Verified Homeowner
Alabaster, on Jan 25, 2020

[name removed] in the office has been awesome.

2.9
Verified Homeowner