Top Homebuilder Ratings & Reviews

Normandy Homes

Celina Hills

54 Homeowner Reviews Completed May 2023 - Jun 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.0

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.5

Installation & Workmanship

4.4












Community Profile

You will love the amenities of this community, including a pool, shade structure, day beds, lounge ledge, pool deck, dedicated children's pool area, walking trails, detention ponds, and common areas. Celina is a charming city that offers family-friendly events, unique shopping, and dining. The downtown square where big city fun connects with rural hospitality, creates a contagious atmosphere for all who visit.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Celina, on Apr 16, 2024

Warranty service and customer care is very good. All wooden works are very very very poor quality. All wooden doors, cabinets, wood related things very bad quality

4.6
Verified Homeowner
Celina, TX, on Jun 14, 2024

80% liked 20% dislike regarding carpet and kitchen countertop and island finishing

4.2
Verified Homeowner
Celina, on Mar 14, 2024

I've really appreciated the efficiency and professionalism of the warranty service/customer care experience. From the moment I reached out with an issue, they were prompt in responding and guiding me through the process. Their representatives were knowledgeable and empathetic, making me feel valued as a customer. Plus, they swiftly resolved my issue, ensuring that I didn't face any inconvenience. Overall, it's been a hassle-free and pleasant experience dealing with their warranty service/customer care team.

4.7
Verified Homeowner
Celina, TX, on Jun 06, 2024

I liked the quality of construction and it was worth spending in all aspects! Nothing much on dislike part!

4.9
Verified Homeowner
Celina, on Mar 13, 2024

The warranty service is good but could be done better

4.1
Verified Homeowner
Celina, TX, on May 31, 2024

The best thing about our experience has been the people - [name removed], [name removed], [name removed] etc. Everyone was communicative and understanding and PATIENT which was highly appreciated since this was our first new build experience. The only thing we were slightly unhappy with is the timeline for choosing our build options - I think buyers should be allowed a final say on design options after everything else has been chosen and before building begins because we were left with room in our budget to upgrade or add certain things that we compromised on in the early design process because we were unsure where our final price would end up, we missed out on some things that we are now hoping to change in a few years but that could have been avoided if we had a final sign off on choices when everything was said and done.

5.0
Verified Homeowner
Celina, on Jan 31, 2024

[name removed] is very good in giving the service and is always helpful to give best solution to my concerns, really appreciate all his efforts

5.0
Verified Homeowner
Celina, TX, on May 05, 2024

The communication and support from the community agent and builder ways very helpful. Their support led to the timely closing of my house.

5.0
Verified Homeowner
Celina, on Nov 02, 2023

So far my warranty service/customer care experience has been god.

4.6
Verified Homeowner
Celina, TX, on Apr 30, 2024

i'm honestly not happy with quality of the construction.

3.1
Verified Homeowner
Celina, TX, on Mar 07, 2024

Build and quality was great. Our dissatisfaction grew from the manner in which a discrepancy of materials was handled. From the design show room to install of a specific tile, there was a visual difference from what we had ordered and while we were given lip service, there was no attempt to physically change the issue to what we had originally wanted. We were told that the lighting might change the situation, but that was it and that is not an accurate way to solve the issue we were experiencing. We were told flatly that we were contractually obliged to followthrough with the selections that were made, no matter how flawed the process. The rigidity that was demonstrated by the Normandy sales team is the main reason we would not recommend the build of a home to a friend or family.

4.9
Verified Homeowner
Celina, TX, on Mar 04, 2024

Few lights which were included in contract where not added. This should have been caught by builder

4.9
Verified Homeowner
Celina, TX, on Dec 14, 2023

Mine is inventory home with no changes. That’s fine. What I felt little awkward is when listed items are not available in the market due to some reason then owner should be given an option in selecting the new item. They’ve give change to select the bath 1 tile but was not given chance for Pendent Lights and Light chandelier. Other than that everything else was great with [name removed]. He’s awesome.

5.0
Verified Homeowner
Celina, TX, on Nov 23, 2023

I have a foundation and roof cracks.

0.5
Verified Homeowner
Celina, TX, on Oct 13, 2023

Nothing was bad with the purchase experience. Painting work and tile work could have been much better.

4.8
Verified Homeowner
Celina, TX, on Sep 25, 2023

It was all pleasant and nice Much appreciated and enjoying new home

5.0
Verified Homeowner
Celina, TX, on Sep 03, 2023

I had excellent experience with community sales manager "[name removed]", she is very professional, friendly, gives quick response. But other sales manager "[name removed]" is horrible. I just had interreacted with him twice and He was very rude. I checked with other people in the community, and they had same experience. Construction Manager "[name removed] [name removed]" is an excellent guy too. We had a very positive experience with him. Coming to the home, i liked for most of the part, but there are some minor imperfections, which i didn't expected from a premium builder like Normandy homes. Warranty manager "[name removed] vandersys" is a nice guy, but he try to push back most of the issues i have in my home. Issues like water leak from sinks should have been taken care by Normandy, but he says it's very common and needs to be taken care by myself. These are minor things that will have a negative impression on the builder. Garage has cracks on the wood and when i raised a ticket to fix it, [name removed] said that they can't do anything with that, and he said he will paint it at 10th month and that's the best he can do. They didn't had baseboard in the garage and it looks incomplete. We are not happy with the flooring too. Had multiple issues with flooring. Study room door was slightly chipped off at the bottom while we are using swiffer to mop the floor. I wonder how cheap those doors are. These are the minor things that won't cost much to the builder, but will make the home looks better and makes the buyer happy to refer other people.

4.0
Verified Homeowner
Celina, TX, on Jul 29, 2023

Liked the transparency about the price n structure while signing the contract. However, disliked the buying xperience discussing the upgrades/options that all went to my home(Inventory home), time line to decide while signing the contract.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Jun 14, 2024

80% liked 20% dislike regarding carpet and kitchen countertop and island finishing

4.2
Verified Homeowner
Celina, TX, on Jun 06, 2024

I liked the quality of construction and it was worth spending in all aspects! Nothing much on dislike part!

4.9
Verified Homeowner
Celina, TX, on May 31, 2024

The best thing about our experience has been the people - [name removed], [name removed], [name removed] etc. Everyone was communicative and understanding and PATIENT which was highly appreciated since this was our first new build experience. The only thing we were slightly unhappy with is the timeline for choosing our build options - I think buyers should be allowed a final say on design options after everything else has been chosen and before building begins because we were left with room in our budget to upgrade or add certain things that we compromised on in the early design process because we were unsure where our final price would end up, we missed out on some things that we are now hoping to change in a few years but that could have been avoided if we had a final sign off on choices when everything was said and done.

5.0
Verified Homeowner
Celina, TX, on May 05, 2024

The communication and support from the community agent and builder ways very helpful. Their support led to the timely closing of my house.

5.0
Verified Homeowner
Celina, TX, on Apr 30, 2024

i'm honestly not happy with quality of the construction.

3.1
Verified Homeowner
Celina, TX, on Mar 07, 2024

Build and quality was great. Our dissatisfaction grew from the manner in which a discrepancy of materials was handled. From the design show room to install of a specific tile, there was a visual difference from what we had ordered and while we were given lip service, there was no attempt to physically change the issue to what we had originally wanted. We were told that the lighting might change the situation, but that was it and that is not an accurate way to solve the issue we were experiencing. We were told flatly that we were contractually obliged to followthrough with the selections that were made, no matter how flawed the process. The rigidity that was demonstrated by the Normandy sales team is the main reason we would not recommend the build of a home to a friend or family.

4.9
Verified Homeowner
Celina, TX, on Mar 04, 2024

Few lights which were included in contract where not added. This should have been caught by builder

4.9
Verified Homeowner
Celina, TX, on Dec 14, 2023

Mine is inventory home with no changes. That’s fine. What I felt little awkward is when listed items are not available in the market due to some reason then owner should be given an option in selecting the new item. They’ve give change to select the bath 1 tile but was not given chance for Pendent Lights and Light chandelier. Other than that everything else was great with [name removed]. He’s awesome.

5.0
Verified Homeowner
Celina, TX, on Nov 23, 2023

I have a foundation and roof cracks.

0.5
Verified Homeowner
Celina, TX, on Oct 13, 2023

Nothing was bad with the purchase experience. Painting work and tile work could have been much better.

4.8
Verified Homeowner
Celina, TX, on Sep 25, 2023

It was all pleasant and nice Much appreciated and enjoying new home

5.0
Verified Homeowner
Celina, TX, on Sep 03, 2023

I had excellent experience with community sales manager "[name removed]", she is very professional, friendly, gives quick response. But other sales manager "[name removed]" is horrible. I just had interreacted with him twice and He was very rude. I checked with other people in the community, and they had same experience. Construction Manager "[name removed] [name removed]" is an excellent guy too. We had a very positive experience with him. Coming to the home, i liked for most of the part, but there are some minor imperfections, which i didn't expected from a premium builder like Normandy homes. Warranty manager "[name removed] vandersys" is a nice guy, but he try to push back most of the issues i have in my home. Issues like water leak from sinks should have been taken care by Normandy, but he says it's very common and needs to be taken care by myself. These are minor things that will have a negative impression on the builder. Garage has cracks on the wood and when i raised a ticket to fix it, [name removed] said that they can't do anything with that, and he said he will paint it at 10th month and that's the best he can do. They didn't had baseboard in the garage and it looks incomplete. We are not happy with the flooring too. Had multiple issues with flooring. Study room door was slightly chipped off at the bottom while we are using swiffer to mop the floor. I wonder how cheap those doors are. These are the minor things that won't cost much to the builder, but will make the home looks better and makes the buyer happy to refer other people.

4.0
Verified Homeowner
Celina, TX, on Jul 29, 2023

Liked the transparency about the price n structure while signing the contract. However, disliked the buying xperience discussing the upgrades/options that all went to my home(Inventory home), time line to decide while signing the contract.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Celina, on Apr 16, 2024

Warranty service and customer care is very good. All wooden works are very very very poor quality. All wooden doors, cabinets, wood related things very bad quality

4.6
Verified Homeowner
Celina, on Mar 14, 2024

I've really appreciated the efficiency and professionalism of the warranty service/customer care experience. From the moment I reached out with an issue, they were prompt in responding and guiding me through the process. Their representatives were knowledgeable and empathetic, making me feel valued as a customer. Plus, they swiftly resolved my issue, ensuring that I didn't face any inconvenience. Overall, it's been a hassle-free and pleasant experience dealing with their warranty service/customer care team.

4.7
Verified Homeowner
Celina, on Mar 13, 2024

The warranty service is good but could be done better

4.1
Verified Homeowner
Celina, on Jan 31, 2024

[name removed] is very good in giving the service and is always helpful to give best solution to my concerns, really appreciate all his efforts

5.0
Verified Homeowner
Celina, on Nov 02, 2023

So far my warranty service/customer care experience has been god.

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet