Homebuilder Ratings & Reviews

Normandy Homes Reviews

646 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Sep 01, 2025

The best part about my experience with Normandy has been [name removed]. It wouldn’t have been the same without her. She has been incredibly polite, patient, and a fantastic guide throughout the entire process. Additionally, the engineer, [name removed], has been amazing—he communicated expectations and commitments very clearly. Both of them are the main reasons why I am so happy having bought my home through Normandy.

4.7
Verified Homeowner
Frisco, TX, on Sep 01, 2025

Home layouts and build quality are great. Staff is great who helps and answers all the questions. Homes are bit pricy for what we get.

4.9
Verified Homeowner
Celina, TX, on Aug 31, 2025

A big thank you to everyone involved specially [name removed] and [name removed] in resolving the flooring issue. Your quick response, teamwork, and dedication made a huge difference in addressing the problem efficiently. The effort and professionalism shown throughout the process are truly appreciated. Great job, and well done

4.9
Verified Homeowner
Frisco, TX, on Aug 29, 2025

Dead tree was replaced.

5.0
Verified Homeowner
Celina, TX, on Aug 29, 2025

I mostly enjoyed my home buying experience, where the Sales Representative [name removed] helps us understand the process thoroughly and guides us on how the entire process works. She never hides anything from us, and that is the best part about her. Overall, our experience with [name removed] was outstanding. Our experience in the Design Center was amazing as well. We forgot her name, but she spent two consecutive days with us, helping us pick appropriate materials and items with proper explanations that include cost, durability, looks, etc. My wife and I enjoyed those times. My friends with other builders mentioned that their design center experience was stressful, but for us, it was a stellar opposite. We never forget the name of our Building Manager because of his passion for building houses and delivering them to his customers. We had a great experience with [name removed], who took the time to explain each and every detail of the house during the construction phase. He and [name removed] used to call me every week to update me on the overall construction status and answer my questions. Even after the house was closed, [name removed] reached out to check if I needed any help or if there were any issues he could address. Overall, he is an excellent building manager. At the end, I would like to mention the materials of the Normandy Home. Many friends visited the house, and they all said that the material of the house is good and looks durable. Also, we did not find any outstanding or major issues so far. So far, our experience with the Normandy Warranty team has been positive, since they addressed all our requests. Although these are minor issues, their response has been immediate.

5.0
Verified Homeowner
Celina, TX, on Aug 28, 2025

The incentive on preferred lender was absolutely lies! The house itself per quality have many minir issues and when I asked for the warranty, the handyman guy came and put finger on the less serious issue Asked me to do some of them by myself ! And after 3 times texting me and while I was busy with job, he closed my case! In general, I would definitely not recommend Normandy homes and their lender, the GreenBrick. I will start to put more info with the videos on social media, soon.

0.9
Verified Homeowner
McKinney, TX, on Aug 28, 2025

No bad experiences at all. Everything progressed as expected.

4.8
Verified Homeowner
McKinney, TX, on Aug 28, 2025

Every step of the way felt like a breeze. [name removed] was very helpful and prompt with her emails. She made sure our questions were answered and made us feel comfortable with our decision to go with Normandy. Huge thanks to [name removed], our builder, who made sure everything was setup right, answered all our queries, made sure every concern we had was addressed.

5.0
Verified Homeowner
Allen, TX, on Aug 27, 2025

Liked: Weekly updates on the home Dislike: Post-closing warranty tickets, Debris from construction was left on the roof and it took a long time to get someone to retrieve the items

2.5
Verified Homeowner
Mansfield, TX, on Aug 27, 2025

till now its good

5.0
Verified Homeowner
Mansfield, TX, on Aug 24, 2025

warranty never honored

2.6
Verified Homeowner
Frisco, TX, on Aug 22, 2025

It was a smooth process, [name removed] and [name removed] worked with me very well.

5.0
Verified Homeowner
Frisco, TX, on Aug 22, 2025

When I started for search Normandy offered me 2 incentives 1 25k on design options 2 12k on the closing costs if we go with their lender . The closing incentive is more like a scam or cheating way to not give that money. The lender whom they assigned never approached us or communicated properly. After sending multiple mails he used to respond . He added 12k as originator costs which covers that 12k incentive Normandy offered. When I checked with any other lender in the market no one is charging that originator costs. So it’s more like scam which Normandy did . They not given any option to go with other lender than their chosen one . So eventually they taken 12k back.

3.9
Verified Homeowner
McKinney, TX, on Aug 19, 2025

The thing that I Disliked the most is LVP installed in my house. The price that I paid for it and product that's installed is no where near to the quality one shall expect of such a prestige builder. I have opened multiple tickets for LVP repairs and some work has been done but still every time you step on it, you can hear the cracking or popping sounds that feels so frustrating. It makes me further devastated to know that Normandy itself currently gave up on LVP and switched over to another product knowing its quality is not great. Lastly, one of my friends got LVP installed through Costco at half the price that has much better quality and lifetime warranty. Overall, I feel that I had overpaid for the house thinking I would be getting a better quality product but it doesn't feel that way after living in the house for close to an year.

3.2
Verified Homeowner
McKinney, TX, on Aug 16, 2025

I signed my contract at the end of January 2025, but the groundbreaking didn't happen until 2 months later. There was also an issue where the builders followed the original design instead of the one I had selected, so some parts had to be redone, which delayed the closing date. Despite these setbacks, [name removed] was always friendly and helpful- I really appreciated her prompt response to any questions or concerns. [name removed] did an excellent job with the construction-there was very little to fix after the private inspection. Overall, we had a positive experience building a home with Normandy Home.

4.4
Verified Homeowner
Frisco, TX, on Aug 15, 2025

The entire process of homeownership was seamless

4.7
Verified Homeowner
Frisco, TX, on Aug 15, 2025

Full disclosure: I understand that not everything in construction will go 100% according to plan. However, my experience during the construction and final walkthrough stages has been deeply disappointing — especially given that I moved from out of state, trusted Normandy’s quality and finesse, and purchased a premium property (~$1M). Final walkthrough concerns: Scheduled at 8:00 AM on closing day (closing at 9:00 AM), leaving no time for thorough inspection. Home was dirty, with paint blotches on the floor and uncleaned windows. I was told, “This is totally acceptable on a closing day.” Poor paint job on kitchen cabinets — even defects marked with blue tape were ignored. A full sheet of wood in the refrigerator area remains unsecured. Sink installed without proper gradient, causing overflow water to flow away from the sink; dismissed as “industry norms.” Painting throughout the house was subpar — numerous blotches, and window frames with visible lines and curves. Again, I was told this was “industry norms.” Interaction issues: My construction manager has repeatedly given contentious or dismissive responses. I felt pressured to proceed with closing despite visible and unresolved issues. Expectation vs. reality: “Industry norms” is not the standard I expected for a premium property. If I wanted industry norms, any builder could deliver that. [name removed] was about expecting better — craftsmanship and attention to detail that stands apart, not work that simply meets the lowest acceptable bar. Referral impact: I referred a friend to Normandy with the same trust and faith I once had, and they are closing soon. I sincerely hope they are not subjected to the same experience I’ve had. Even though I have other potential referrals, I am unsure if it would be honest to recommend Normandy until I feel confident that my own concerns have been addressed and the experience reflects the brand’s promise. What I want Normandy leadership to know: I want accountability, respectful communication, and timely resolution of these items. My hope is that my warranty experience will reflect the quality and customer care that Normandy promotes — and that future customers, including my referrals, are treated better than I have been.

3.0
Verified Homeowner
Frisco, TX, on Aug 14, 2025

Really enjoyed the thoroughness from the Normany team from contract signing to home orientation to closing.

5.0
Verified Homeowner
McKinney, TX, on Aug 08, 2025

The finance and title experience took away from a good product

4.8
Verified Homeowner
McKinney, TX, on Aug 06, 2025

[name removed] and [name removed] were delightful to work with and made the whole process so easy. When the color of stain did not match the sample that was provided they made sure they did everything to resolve it quickly for us. They were there to answer any questions we had.

4.9
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.