Homebuilder Ratings & Reviews

Normandy Homes Reviews

701 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Dec 03, 2025

I really appreciated that the sales representative stayed on top of everything and consistently provided clear updates on the progress of the house. However, I was disappointed with the quality of the materials and workmanship. Even though we had an official walkthrough before closing, a few issues while addressed were not resolved with the level of quality I expected. Now, things are starting to fall apart: carpet nails are popping out, the backyard fence wasn’t stained, ceiling lights are coming loose, and other similar problems have appeared. The response given to me was that certain things are like that and they couldn’t do anything about it. But my point is " But, there's always a solution for everything."

3.2
Verified Homeowner
Prosper, TX, on Nov 30, 2025

Communication and commitment.

4.9
Verified Homeowner
McKinney, TX, on Nov 29, 2025

Everything was smooth

5.0
Verified Homeowner
Frisco, TX, on Nov 29, 2025

Price point and contact they should have given some time.

4.3
Verified Homeowner
McKinney, TX, on Nov 27, 2025

Overall, we’ve been really happy with our experience with Normandy Homes. We did have a few moments where we felt disappointed and a bit panicked like when part of the drywall/ceiling got wet from the rain. But the team acted so quickly and calmly that it really put us at ease. They fixed everything right away and kept us informed, which made a huge difference. From the start of the home-buying process to handling these unexpected issues, we always felt supported. In the end, we’re truly happy with the service and how everything was taken care of.

4.8
Verified Homeowner
Celina, TX, on Nov 24, 2025

I enjoyed my experience dealing with them. They kept us posted during our purchase. The friendly sales staff were so nice and answered questions as things came up.

5.0
Verified Homeowner
Frisco, TX, on Nov 24, 2025

[name removed] and [name removed] were easy to work with. Both answered any questions and were helpful. Great customer service and a great product.

5.0
Verified Homeowner
Celina, TX, on Nov 23, 2025

The best home so far!

4.7
Verified Homeowner
McKinney, TX, on Nov 19, 2025

I had a mixed overall experience with Normandy. The Sales Executive, [name removed] was very supportive and did an excellent job throughout the project. However, there were a few areas of concern during construction. Some details were not clearly communicated and later adjusted in favor of the contract terms. Additionally, while the contract allows for modifications at an additional cost, certain requests were simply not entertained. Furthermore, there was no interaction or communication from Normandy’s senior management team, and did not facilitate direct engagement.

3.7
Verified Homeowner
Frisco, TX, on Nov 19, 2025

I did like the experience working with [name removed] and her follow up and keeping me updated with every little information.

3.8
Verified Homeowner
McKinney, TX, on Nov 14, 2025

I liked how friendly and accessible [name removed] (the community sales manager) and [name removed] (the builder) were. They were always available to answer questions and calm my nerves about certain things as I was a first-time homebuyer. They made the experience as enjoyable as it could be. A great example was when we were having trouble figuring out how to make the living room work in our favorite floor plan due to the fireplace positioning. And [name removed] was able to bring us over to the exact same floor plan in the neighborhood without the fireplace and suggesting that lot. Turns out that lot had other things we liked more about it and was the one we ended up settling on. If [name removed] had never showed us that lot, we may have had to settle or even not move forward in the process. So thanks to her! I also liked how often I was able to visit the home during construction despite it being a quick move-in. I disliked the lack of options available due to the home being a quick move-in. The exposed lightbulbs in the guest bedrooms, patio, and game room make the inside of the house look unfinished. While the fixtures are wired for fans, I would much rather have the opportunity to select them and have them installed. Instead it is another added expense and effort after the home purchase to gets fans or pendant lights to really finish off the home.

4.7
Verified Homeowner
Frisco, TX, on Nov 13, 2025

Purchase was seamless, team didn’t give much discounts in negotiations but, very friendly. [name removed] was very good and took care of us in case of any questions. Felt valued as a customer in each communication. Always facilitated the home visits no matter when I reached her. Communication was very good and response was very quick. Only issue I had is the extra taxes payment was asked by title company for the term I didn’t own property, however Normandy said they they will take care of crediting me the taxes amount when I didn’t own the home.

4.2
Verified Homeowner
Celina, TX, on Nov 13, 2025

What I liked most about my experience with Normandy Homes was the overall build quality and the exceptional warranty support. The construction feels solid, finishes are well done, and the home has held up really well after moving in. Any minor issues that came up were handled quickly and professionally. A special mention to [name removed] from the warranty team—he was outstanding. He consistently provided great customer service, responded on time, and resolved every issue without any hassle. His follow-through and professionalism made the entire post-closing experience smooth and stress-free. There really wasn’t anything major I disliked. Like any new build, a few small things needed attention, but thanks to [name removed] and the team, everything was addressed promptly. Overall, a very positive experience with Normandy Homes.

5.0
Verified Homeowner
Allen, TX, on Nov 13, 2025

Thank you

5.0
Verified Homeowner
McKinney, TX, on Nov 13, 2025

I like the way the warranty request tickets has been taken care immediately and resolved all of those on time. Builder Manager is very friendly and taken care of each of the warranty issues which are displayed on the warranty service check. One dislike is that, when I was about to close the house it has been mentioned like City approval has been done and it is approved, but in my front room there was no 'Air Duct In' slot available which is mandatory as per city rule. This has been identified by third party warranty service check. If there is no Air Duct, how the City has approved?

4.8
Verified Homeowner
McKinney, TX, on Nov 11, 2025

The Sales person [name removed] did a tremendous job right from Day 1 till closure giving timely updates and ensuring the concerns are addressed

5.0
Verified Homeowner
Celina, TX, on Nov 11, 2025

Everything was great! I have highly enjoyed Normandy Homes as a builder and have no problems. Great Builder!

5.0
Verified Homeowner
Frisco, TX, on Nov 08, 2025

Our experience with our Community Sales Manager [name removed] was simply amazing! She went out of her way to guide us as we traversed all our needs as a multi-generational family. This ability to build a partnership with the buyer, rather than a sales relationship, is a very valuable asset to Normandy Homes. We are seasoned home buyers and have bought new homes from five different reputable builders. In all those engagements, our experience with [name removed] in making a decision and moving forward with the home purchase, has been hands down the best!

4.7
Verified Homeowner
Mansfield, TX, on Nov 07, 2025

[name removed] and [name removed] were great and made this such an easy process. We feel very supported and they are always eager to help us if we have questions. We love our new home!

4.9
Verified Homeowner
McKinney, TX, on Nov 07, 2025

Very bad quality build. Paying 550k for a 3 bed 3 bath home does not make any sense at this quality. Inside it feels nothing like a 300k home

3.2
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.