Homebuilder Ratings & Reviews

Normandy Homes Reviews

342 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Jul 20, 2024

I would not recommend to anyone. I don't even want it for myself. From the bad caulk job, cracked floor tiles, cracked primary tub, the oven & dishwasher breaking the first 30 days due to poor installation. I really wish there was a way to walk away from it cleanly without a foreclosure.

3.7
Verified Homeowner
McKinney, TX, on Jul 19, 2024

Overall quality of the home is not up to standards. Walls were not finished appropriately, wood work and cabinets have poor quality finishing and rails,

2.4
Verified Homeowner
Mansfield, TX, on Jul 19, 2024

I like the whole process and friendliness of the management team.

4.9
Verified Homeowner
McKinney, TX, on Jul 16, 2024

I’m still confused about it

4.2
Verified Homeowner
McKinney, TX, on Jul 13, 2024

I like the overall craftsmanship, quality and timing were excellent, would love to have more options like extending the fence, modern kitchen, better fans and lights.

4.6
Verified Homeowner
Celina, TX, on Jul 11, 2024

It is a great experience

3.8
Verified Homeowner
Prosper, TX, on Jul 04, 2024

I liked the quality. Disliked about warranty orientation and I requested to have session after I missed the appoitnment after my closing but my request did not fulfill till date. I lost hvac 10 years warranty

3.5
Verified Homeowner
McKinney, TX, on Jul 03, 2024

[name removed] is absolutely amazing! Every need that we had (and even those we didn't know we needed) were taken care of with the utmost care. We are grateful to have a partner in [name removed] in upkeeping this important investment for our family.

5.0
Verified Homeowner
McKinney, TX, on Jul 02, 2024

Like: Normandy keeps the commitments on build materials, build quality and delivery schedule. Dislike: Minor build quality issues found, missing parts,..after communication, it have been fixed.

4.5
Verified Homeowner
McKinney, TX, on Jul 01, 2024

The communication was on point and both the salesman and the builder were very helpful throughout the whole process.

4.9
Verified Homeowner
Prosper, TX, on Jun 30, 2024

Warranty is overall good, but having issues with flooring services from more than 1 month with no resolution to the issues with LVP. I was expecting better from Normandy

3.2
Verified Homeowner
McKinney, TX, on Jun 24, 2024

[name removed] has been patient, understanding, professional, and an able communicator. He ensured we were on track all throughout our build process. It has been our pleasure to meet him and we would highly recommend his professional services to everyone who wishes to purchase a home with Normandy. We highly appreciate if he gets a chance to go up the hierarchy in the near future. On the other hand, the communication from the Builder CB Jeni/ Normandy by [name removed], Director of Accounting Operations was extremely bad with us. The builder's representative [name removed]'s behavior was unprofessional, with no standardization or protocol in place regarding prompt communication to the homeowner, thus creating mental anguish and stress at the last minute. All she said was sorry! Excuse us, but this is not what we expected from Normandy Homes! Our experience with [name removed] has been no less unprofessional. [name removed] the receptionist first blamed our Lender that he changed the closing date. It felt as if she had no slightest of an idea of what was happening. She did not have the courtesy to call us back when she said she would to let us know what was happening on closing that day. we had to call her twice before we met her on the phone and later in office. In reality the lender was ready to close well within time with accuracy on date and time of closing as well. Normandy provided us dead trees right even before closing. on the closing day, despiet having pointed that out to [name removed], he kept convincing us that the trees are alive and have life within deep inside. It sounded so ridiculous. It took 1 month warranty orientation , for the builder's representative to confirm that the tree was dead, until date there has been no replacement or communication from the builder on replacing the trees, so much for professionalism. The dirt leveling/grading has been made so uneven, that one might hurt themselves while walking through. Id Normandy going to take responsibility for this? In short, where we expected a great product with Normandy Homes known, but our experience is far from even average. it is dismal!

2.4
Verified Homeowner
Mansfield, TX, on Jun 22, 2024

I like the response time and follow up. I dislike some things like the lawn not being level. Home Pro items are not covered in warranty.

5.0
Verified Homeowner
Celina, TX, on Jun 22, 2024

[name removed] sales representative was awesome to work with, she helped us in identifying what we need and meeting the requirements. [name removed] was so organized and executed build in expedited manner. Any concerns or inspection recommendations were addressed in timely manner I would highly recommend Normandy for my friends and family

5.0
Verified Homeowner
McKinney, TX, on Jun 18, 2024

It has been excellent and addressed all our needs so far.

5.0
Verified Homeowner
Celina, TX, on Jun 14, 2024

80% liked 20% dislike regarding carpet and kitchen countertop and island finishing

4.2
Verified Homeowner
McKinney, TX, on Jun 12, 2024

Loved working with [name removed], I hope every community has a [name removed] to help them and take care of them like he takes care of ours.

5.0
Verified Homeowner
Prosper, TX, on Jun 11, 2024

I had a big expectation on construction clean but it wasn’t up to my expectations. I had to spend a lot of time and energy in making sure the home gets clean after I was given the keys.

4.7
Verified Homeowner
McKinney, TX, on Jun 08, 2024

Overall a great experience with no issues.

4.8
Verified Homeowner
Celina, TX, on Jun 06, 2024

I liked the quality of construction and it was worth spending in all aspects! Nothing much on dislike part!

4.9
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.