Homebuilder Ratings & Reviews

Normandy Homes Reviews

573 Homeowner Reviews Completed May 2019 - Nov 2020

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Nov 24, 2020

[name removed] has been a great help to us. The response time is slow and we are still waiting on several issues to be completed, but overall without him we would be in a MUCH worse place.

3.6
Verified Homeowner
Frisco, TX, on Nov 23, 2020

Completing a customer care issue online gets very quick responses.

5.0
Verified Homeowner
Irving, TX, on Nov 23, 2020

[name removed] staff was good, liked them. Bad customer experience from [name removed], instead of fixing problems he was rude. His boss has to talk to us fixing the issues. Had 2 major concerns how ac units were placed wish we had proper communication and brick issue. Other than that we had good time.

3.8
Verified Homeowner
Allen, TX, on Nov 23, 2020

Everyone ( Sales representative [name removed], Walk-in manager [name removed] and Mortgage Lender- [name removed]) are very supportive and helpful

4.6
Verified Homeowner
Fairview, TX, on Nov 19, 2020

It was ok. [name removed] the best.

1.7
Verified Homeowner
Allen, TX, on Nov 18, 2020

Have had major issues with new home concerning sewer blockage caused by plumbing elbow caught in pipe under foundation. Both main and half bath floors ha to be jacked hammered with big holes in both. Normandy assigned project to ensure that all was repaired back to the way when I moved in. Had issue with side yard hill sinking [name removed] went above and had fence and gate moved to allow sun light. Sod and dirt coming the end of this week.

5.0
Verified Homeowner
Frisco, TX, on Nov 18, 2020

Closing was smooth and fine, however early interaction with the sale agent [name removed] was not so good and reluctant.

4.7
Verified Homeowner
Frisco, TX, on Nov 14, 2020

Internal structure

4.2
Verified Homeowner
Flower Mound, TX, on Nov 12, 2020

Nice in time delivery

4.1
Verified Homeowner
Carrollton, TX, on Nov 10, 2020

Follow up from the builders and the quality of the home.

5.0
Verified Homeowner
Flower Mound, TX, on Nov 09, 2020

People are nice and explaining the status regularly , Dislikes are Cabinets Finishing is not so great few gaps in washroom cabinets, Garage floor given cracks in 1st week of move-in and many small pending items before move-in.

3.6
Verified Homeowner
Frisco, TX, on Nov 09, 2020

Great customer service. Although there were instances where our customization was missed out the builders did try to do everything possible for us to get the home we wanted.

5.0
Verified Homeowner
Arlington, TX, on Nov 09, 2020

Positive sales experience

4.9
Verified Homeowner
Fairview, TX, on Nov 05, 2020

[Translated from ES] Customer Support

4.7
Verified Homeowner
Irving, TX, on Nov 04, 2020

[name removed] having flexibility to changes

3.9
Verified Homeowner
Fairview, TX, on Nov 04, 2020

Lots of places in kitchen and shower rooms with paint residue have never been removed as promised, two spots on top the portch needs to clean up due to beehives have never been cleaned thoughtly as promised after walk through (those two spots on the portch are very obvious still). Front yard several ant mounds never got treated properly also got ant bites when i moved in because ants are all over the front yard. Front door lock should have been replaced a month ago due to an intruder took place few days after moving in and lock is still on back order. Some of the front yard plants are dying when i moved in. [name removed] has been very helpful so far. Lawn drainage problem by the fence after raining, water stays on the ground for several days.

2.5
Verified Homeowner
Carrollton, TX, on Nov 03, 2020

Good warranty service. I like Overall construction quality.

4.8
Verified Homeowner
Irving, TX, on Nov 03, 2020

You need to improve a lot in customer service. People lost trust on Normandy... Earn trust by selling it right & delivering it right.... For you this is business but for buyers this is emotional connect and they are putting life savings on their dream home and you guys treat them as money making machine.... This attitude in your employees will always put your company in a very bad spot. As you can see already American Legend is selling more houses than you .. this is just because of above issues. Very rarely [name removed] buyers refer to friends and family because every buyer had very very rough and painful journey with this construction process. So if you really want to make some money then stay like this and slowly go down otherwise fix these issues and grow big.

3.9
Verified Homeowner
Allen, TX, on Nov 03, 2020

I love my Normandy home and would Absolutely buy another home build by Normandy in the future. The builder does everything he can to insure satisfaction from the homeowners. Each time I have had a concern, customer service quickly responds to my email. I am a proud Normandy home owner!

4.8
Verified Homeowner
Flower Mound, TX, on Nov 01, 2020

Garage space is less for [name removed] model, wood quality and sealing on windows are not sound proof. We are able to hear outside sound. So many cracks and electronic items like thermostat quality is not great. Mandatory lights not there in bedroom. No wiring for installing security cameras and home theatre etc..as a customer, I expect at least wiring and place holders to setup home theatre and outside security cameras. These are the mandatory thing we should do during construction and difficult to do after construction. Customer is good to pay if you include expenses.

3.2
Verified Homeowner

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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