Homebuilder Ratings & Reviews

Normandy Homes Reviews

687 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Nov 08, 2025

Our experience with our Community Sales Manager [name removed] was simply amazing! She went out of her way to guide us as we traversed all our needs as a multi-generational family. This ability to build a partnership with the buyer, rather than a sales relationship, is a very valuable asset to Normandy Homes. We are seasoned home buyers and have bought new homes from five different reputable builders. In all those engagements, our experience with [name removed] in making a decision and moving forward with the home purchase, has been hands down the best!

4.7
Verified Homeowner
Mansfield, TX, on Nov 07, 2025

[name removed] and [name removed] were great and made this such an easy process. We feel very supported and they are always eager to help us if we have questions. We love our new home!

4.9
Verified Homeowner
McKinney, TX, on Nov 07, 2025

Very bad quality build. Paying 550k for a 3 bed 3 bath home does not make any sense at this quality. Inside it feels nothing like a 300k home

3.2
Verified Homeowner
Frisco, TX, on Nov 07, 2025

[name removed] and [name removed] were great throughout the whole process.

5.0
Verified Homeowner
Frisco, TX, on Nov 07, 2025

Green brick backed out in the last minute despite giving us preapproval months ago. That was really tough to handle.

5.0
Verified Homeowner
Mansfield, TX, on Nov 07, 2025

NA

5.0
Verified Homeowner
McKinney, TX, on Nov 04, 2025

We were very pleased with our overall purchase experience. [name removed], our construction manager, was excellent. He kept us well-informed throughout the process and ensured everything was completed to a high standard. [name removed], our loan officer, and [name removed], the sales manager, were also incredibly helpful and provided outstanding customer service from start to finish. Their communication, professionalism, and willingness to go above and beyond made the entire experience smooth and enjoyable.

5.0
Verified Homeowner
Frisco, TX, on Nov 02, 2025

Nothing to dislike as of now.

4.4
Verified Homeowner
Allen, TX, on Oct 30, 2025

Disappointed with the quality. Thought Normandy was highly rated for its quality and design but quality didn't meet the expectation

3.3
Verified Homeowner
Frisco, TX, on Oct 29, 2025

Normandy has all the services in-house including lender, insurance service, title management made the process very smooth and hassle free

4.8
Verified Homeowner
McKinney, TX, on Oct 29, 2025

Normandy homes in my current experience demonstrated a company that no longer cares about quality homes and it is only over pricing a build process for a lesser home in value and quality. Very disappointed in the results. Even after communicating my frustrations, I was only ignored and dismissed. There are a number of issues with the quality of the home that requires us to endure the hassle to redo walls and frames. No consideration to that we live in the house and we'll have to deal with the mess and cleanup. In any product that is sold in the market a customer has the right for monetary compensation in return. I cannot recommend or speak well of Normandy homes after this experience.

2.6
Verified Homeowner
McKinney, TX, on Oct 28, 2025

All the faucets in the guest bathrooms are leaking if you get water on top of them. It’s not a fixable issue due to its poor quality parts.

3.4
Verified Homeowner
McKinney, TX, on Oct 24, 2025

Overall process went smoothly.

4.8
Verified Homeowner
Allen, TX, on Oct 23, 2025

Nothing dislike

5.0
Verified Homeowner
Frisco, TX, on Oct 23, 2025

The experience of going through move-ins was easy and also the customer service was great explaining the options available within each model.

5.0
Verified Homeowner
Celina, TX, on Oct 22, 2025

Outstanding Experience with Normandy Homes – Special Thanks to [name removed] and [name removed]! Our home-building journey with Normandy Homes has been an absolute pleasure, and much of that credit goes to two amazing people — [name removed] and [name removed]. [name removed] has been incredible from the very beginning. She’s warm, approachable, and truly cares about her clients. Her communication is always timely and transparent, and she ensures you feel supported every step of the way. What really stood out was how she handled things when issues came up — she stepped in as a true advocate, coordinating between us and the higher management to get things resolved quickly and smoothly. Her professionalism and personal touch made all the difference and gave us complete confidence in the process. [name removed] has also been exceptional to work with. Like [name removed], he’s knowledgeable, patient, and genuinely invested in ensuring we had a great experience. Being an engineer himself in the past, [name removed] brings a deep understanding of the technical aspects of homebuilding — his explanations to our questions were always clear, detailed, and easy to grasp. He made sure we not only got answers, but truly understood the reasons behind them, which we deeply appreciated. Together, [name removed] and [name removed] represent everything that’s great about Normandy Homes — integrity, professionalism, and a genuine commitment to their customers. We’re so thankful to have worked with them and couldn’t be happier with our new home!

4.8
Verified Homeowner
McKinney, TX, on Oct 20, 2025

We thought our Sales Agent [name removed] and builder [name removed] were exceptional at communicating and meeting expectations. Our Greenbrick lender on the other hand left us very underwhelmed. He was difficult to get a hold of and dismissed many our questions and concerns.

4.6
Verified Homeowner
Celina, TX, on Oct 20, 2025

Good in most of the cases. Good quality insulation would make it perfect. Current insulation quality is pretty low/bad. Have sound and heat/cold issues in both summers and winter.

3.7
Verified Homeowner
Allen, TX, on Oct 19, 2025

[name removed] is an excellent helper. Other than her, I didn't find any help. Thanks.

2.9
Verified Homeowner
Prosper, TX, on Oct 17, 2025

For the most part things have been great! One feedback I will have is a comment made by [name removed] during the first month. When we showed an issue regarding the lvp flooring, he pointed to something that we did as part of religious thing. This was an issue that pre- dated our cultural house warming function. I would coach him to be more culturally sensitive and aware

4.9
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.