Homebuilder Ratings & Reviews

Normandy Homes Reviews

559 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on May 08, 2025

The sod. We have one of the largest lots but the sod was literally installed over construction rubble and layers of cement. This is not covered by the warranty and given when the sod was installed (December) - we could not tell the health and quality given it was still dormant. our front and back yard are riddled with completely dead patches of sod. We have an incredible amount of water pooling all over how uneven the sod was installed and proper leveling was not done prior to laying it on the soil. If Normandy just fixed this one thing - I would've actually recommended them as a builder to other buyers. But again, they have refused to take responsibility. It would be one day's work for their sub-contractors to come out and level our lawn and replace the dead patches, and we would be a happy customer. It really is disappointing.

3.4
Verified Homeowner
Celina, TX, on May 08, 2025

I liked the response time, and even though I had a clear, single point of contact at Normandy, there were always others willing to jump in communications to help speed things along. And while there are little repairs needed here and there, the Normandy team has been very responsive and quick to come out and fix.

4.8
Verified Homeowner
Mansfield, TX, on May 07, 2025

At our orientation, we expressed our concerns with the sod that was laid in the backyard. Our concerns were brushed off and the quality of the sod was attributed to the Fall season. We brought our concerns up again because the same area of sod did not take. We tried to contact the warranty manager and never received a response. We are led to believe we will need to replace the sod ourselves. I am disappointed this is not being fixed by Normandy.

2.2
Verified Homeowner
Frisco, TX, on May 07, 2025

Excellent Quality home and very efficient home warranty support.

5.0
Verified Homeowner
Mansfield, TX, on May 05, 2025

[Translated from ES] They are honest, their customer service is excellent.

5.0
Verified Homeowner
Mansfield, TX, on May 04, 2025

Easy communication

5.0
Verified Homeowner
Celina, TX, on May 04, 2025

Normandy Homes has been amazing throughout the entire process of buying and moving into our home. They have been responsive and willing to make sure every detail is taken care of. I couldn’t have asked for a better experience.

5.0
Verified Homeowner
Frisco, TX, on May 04, 2025

We recently purchase a new home from Normandy and the experience has been fantastic overall. From the beginning [name removed] has been very helpful, transparent, and patient with us throughout out the process. The construction quality is impressive. We're very happy with our new home and would definitely recommend Normandy to anyone looking for a well-built home and a smooth buying experience.

5.0
Verified Homeowner
Allen, TX, on May 01, 2025

[name removed] now all experinces are good

4.5
Verified Homeowner
Mansfield, TX, on Apr 25, 2025

What I like most was working with [name removed] and [name removed] they’re both very professional and they really care about costumers.

4.9
Verified Homeowner
Mansfield, TX, on Apr 22, 2025

Very happy about the experience

5.0
Verified Homeowner
Celina, TX, on Apr 20, 2025

My spouse and I love that were inform weekly regarding the process

4.6
Verified Homeowner
McKinney, TX, on Apr 19, 2025

I had hard time selecting the brick colour and had to compromise with snow mist which does not have remain the same colour as it varies due to the moisture content throughout the year, had I been educated about this I have chosen a different and also we had very limited options for choosing white coloured bricks.Other than I am satisfied with what was offered by Normandy and I am hoping no issues would show up in future.

4.3
Verified Homeowner
McKinney, TX, on Apr 19, 2025

I like the Sales Rep. help and the impressive quick response from [name removed] to answer all of my questions.

5.0
Verified Homeowner
Celina, TX, on Apr 18, 2025

I couple of years ago, I purchased a new Trophy Signature home in [name removed] and noticed some different in comparing the houses. My Normandy home did not include any kitchen island lights, no entry hallway light and no keypad to the front door. All of these were included in my Trophy Signature home. However, the overall Normandy home is more quality home with some updates that are a nice touch.

5.0
Verified Homeowner
Prosper, TX, on Apr 17, 2025

the walk in inspection done with the construction manager was not pleasant

4.6
Verified Homeowner
Celina, TX, on Apr 15, 2025

I signed the home by end of June but the construction didn’t start up until mid October. The waiting kinda felt like a little frustrating

4.4
Verified Homeowner
Prosper, TX, on Apr 14, 2025

Working with [name removed] and [name removed]

5.0
Verified Homeowner
Frisco, TX, on Apr 12, 2025

We really appreciated the clear communication throughout the entire process. As first-time home buyers, we had a lot of questions, and the team was always patient and thorough in their responses. The weekly updates were especially helpful in keeping us informed and feeling confident along the way. One suggestion would be to consider splitting up the home walkthrough or offering follow-up sessions. There’s a lot of important information shared in that one meeting, and it can feel a bit overwhelming to take everything in at once.

5.0
Verified Homeowner
McKinney, TX, on Apr 10, 2025

Normandy Homes has not my expectation for building a house as I had expected. Worse my warranty tickets have been left unanswered now going on more than a month. They have proven they do not care about building great homes or treat customers respectfully.

0.5
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.