Homebuilder Ratings & Reviews

Normandy Homes Reviews

668 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Sep 13, 2025

Communication and understand of the process and what was happening during the build process.

5.0
Verified Homeowner
Celina, TX, on Sep 12, 2025

The build quality of the house is extremely good. The feel of it makes one trust the quality of materials used to build the house .

4.9
Verified Homeowner
Mansfield, TX, on Sep 10, 2025

Follow up on warranty request

3.3
Verified Homeowner
Frisco, TX, on Sep 09, 2025

Every part of the process worked smoothly

5.0
Verified Homeowner
Celina, TX, on Sep 08, 2025

After sale experience can be improved.

4.3
Verified Homeowner
Frisco, TX, on Sep 08, 2025

Wonderful team and I just loved builder [name removed]

5.0
Verified Homeowner
Celina, TX, on Sep 07, 2025

[name removed], our agent was great and easy to work with

4.6
Verified Homeowner
Celina, TX, on Sep 04, 2025

Good follow through for all logged issues

4.7
Verified Homeowner
Frisco, TX, on Sep 03, 2025

The people are friendly but of the contractors used are questionable including the painter used in the original build and the brickers used to repair a leaking wall that clogged my gutters and used non-matching brick. There is a lose tile that existed from the beginning deemed to be not warranty and the vents leak during directional rain also said to be normal. I don't think this should be expected of homes at this level.

4.3
Verified Homeowner
Prosper, TX, on Sep 01, 2025

The best part about my experience with Normandy has been [name removed]. It wouldn’t have been the same without her. She has been incredibly polite, patient, and a fantastic guide throughout the entire process. Additionally, the engineer, [name removed], has been amazing—he communicated expectations and commitments very clearly. Both of them are the main reasons why I am so happy having bought my home through Normandy.

4.7
Verified Homeowner
Frisco, TX, on Sep 01, 2025

Home layouts and build quality are great. Staff is great who helps and answers all the questions. Homes are bit pricy for what we get.

4.9
Verified Homeowner
Celina, TX, on Aug 31, 2025

A big thank you to everyone involved specially [name removed] and [name removed] in resolving the flooring issue. Your quick response, teamwork, and dedication made a huge difference in addressing the problem efficiently. The effort and professionalism shown throughout the process are truly appreciated. Great job, and well done

4.9
Verified Homeowner
Frisco, TX, on Aug 29, 2025

Dead tree was replaced.

5.0
Verified Homeowner
Celina, TX, on Aug 29, 2025

I mostly enjoyed my home buying experience, where the Sales Representative [name removed] helps us understand the process thoroughly and guides us on how the entire process works. She never hides anything from us, and that is the best part about her. Overall, our experience with [name removed] was outstanding. Our experience in the Design Center was amazing as well. We forgot her name, but she spent two consecutive days with us, helping us pick appropriate materials and items with proper explanations that include cost, durability, looks, etc. My wife and I enjoyed those times. My friends with other builders mentioned that their design center experience was stressful, but for us, it was a stellar opposite. We never forget the name of our Building Manager because of his passion for building houses and delivering them to his customers. We had a great experience with [name removed], who took the time to explain each and every detail of the house during the construction phase. He and [name removed] used to call me every week to update me on the overall construction status and answer my questions. Even after the house was closed, [name removed] reached out to check if I needed any help or if there were any issues he could address. Overall, he is an excellent building manager. At the end, I would like to mention the materials of the Normandy Home. Many friends visited the house, and they all said that the material of the house is good and looks durable. Also, we did not find any outstanding or major issues so far. So far, our experience with the Normandy Warranty team has been positive, since they addressed all our requests. Although these are minor issues, their response has been immediate.

5.0
Verified Homeowner
Celina, TX, on Aug 28, 2025

The incentive on preferred lender was absolutely lies! The house itself per quality have many minir issues and when I asked for the warranty, the handyman guy came and put finger on the less serious issue Asked me to do some of them by myself ! And after 3 times texting me and while I was busy with job, he closed my case! In general, I would definitely not recommend Normandy homes and their lender, the GreenBrick. I will start to put more info with the videos on social media, soon.

0.9
Verified Homeowner
McKinney, TX, on Aug 28, 2025

No bad experiences at all. Everything progressed as expected.

4.8
Verified Homeowner
McKinney, TX, on Aug 28, 2025

Every step of the way felt like a breeze. [name removed] was very helpful and prompt with her emails. She made sure our questions were answered and made us feel comfortable with our decision to go with Normandy. Huge thanks to [name removed], our builder, who made sure everything was setup right, answered all our queries, made sure every concern we had was addressed.

5.0
Verified Homeowner
Allen, TX, on Aug 27, 2025

Liked: Weekly updates on the home Dislike: Post-closing warranty tickets, Debris from construction was left on the roof and it took a long time to get someone to retrieve the items

2.5
Verified Homeowner
Mansfield, TX, on Aug 27, 2025

till now its good

5.0
Verified Homeowner
Mansfield, TX, on Aug 24, 2025

warranty never honored

2.6
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.