Homebuilder Ratings & Reviews

Normandy Homes Reviews

675 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Oct 06, 2025

[name removed] provided us prompt updates on a weekly basis as well as resolved all our queries in a timely manner. [name removed] has been wonderful to work with as well. We were promised a 30 day notice before closing; however, we actually got almost 45 days notice which helped us plan well.

5.0
Verified Homeowner
Allen, TX, on Oct 06, 2025

I'm not impressed with the concrete work, my patio and driveway are not very smooth and there are a lot of settling in the concrete

5.0
Verified Homeowner
McKinney, TX, on Oct 05, 2025

[name removed] our sales representative was extremely helpful and informative. He made the experience extremely enjoyable!

4.6
Verified Homeowner
Allen, TX, on Oct 05, 2025

Wish there more customizations available or upgrade options especially with regards to flooring and lighting and fixtures

4.7
Verified Homeowner
Mansfield, TX, on Oct 04, 2025

Working with [name removed] in sales was awesome! I love the design of our home and I feel the quality has been very good thus far. I like how accessible Normandy is; [name removed], [name removed], and [name removed] have shared their phone numbers so it is easy to get in contact with them. I disliked the landscaping as the landscapers initially cut one of our irrigation lines (I like that Normandy fixed it when we brought it to their attention). The sod initially placed died and I disliked how long it took for Normandy to resolve the issue but I'm glad they finally did and we are really pleased with our lawn now.

4.6
Verified Homeowner
Celina, TX, on Oct 04, 2025

Backyard is not level. If you walk around in backyard you will twist an ankle, so many holes and uneven ground. Fence is still too high. They already lowered it once, but dog can still escape underneath. Garage is cheap, rattles in the wind. Bought house on bike trails, but sprinklers are over used, mostly muddy and mud pours over trails, tons of weeds, no grass. First playground is so dangerous, newest playground falling apart. House does not have enough shelving/storage. I like the walk in pantry. Still frustrated we never got offered mudroom. Not exactly sure what all these HOA dues are going to, we pay almost as much as mustang lakes and get muddy trails and a pool we cant use, fire pit too far away. 1 firepit? Maybe we should be able to reserve and adults have a key to turn on? Honestly we are ready to move back to our old neighborhood.

4.4
Verified Homeowner
Celina, TX, on Oct 01, 2025

The buying process was very simple and smooth. Thanks to [name removed] for being such a great communicator and friend through the process.

5.0
Verified Homeowner
Celina, TX, on Sep 30, 2025

I have had issues with my flooring getting sounds when I walk I have raised the issue multiple times and I was told that it is common and we cannot do anything, so the customer service is little bad

3.4
Verified Homeowner
Frisco, TX, on Sep 30, 2025

[name removed] from Normandy has been amazing. He stay on top of things and get contractor scheduled and get it fixed asap.

5.0
Verified Homeowner
McKinney, TX, on Sep 29, 2025

Not flexible on closing date.

4.7
Verified Homeowner
Mansfield, TX, on Sep 29, 2025

I enjoyed the transparency and honesty

4.6
Verified Homeowner
Frisco, TX, on Sep 27, 2025

Very very less options. I have asked for a valve change for which I ready to pay money upfront but builder didn’t agree. Sheet rock above garage door is perfectly done for other homes but not on my home. At last they just painted the area and give it to me. We did a private party inspection before close, construction manager didn’t address all issues and he just sent it to vendors. It is not taken seriously at all.

4.1
Verified Homeowner
Frisco, TX, on Sep 27, 2025

“It was truly a pleasure working with [name removed]. She guided us seamlessly through every step of the process — from contract to closing to move-in. Her support made the entire experience smooth and stress-free

4.7
Verified Homeowner
Frisco, TX, on Sep 27, 2025

[name removed] and [name removed] did an awesome job representing Normandy homes. They walked us through the entire process and gave us peace of mind while our home was being built. The only drawback from this wonderful experience was the inability to select interior finishes between design packages.

4.9
Verified Homeowner
Celina, TX, on Sep 25, 2025

Regarding outdoor lawn, the outside ground grass is so unlevel and makes it a little difficult to cut the grass. And other neighbor and saying the same thing.

4.7
Verified Homeowner
Allen, TX, on Sep 23, 2025

No

4.8
Verified Homeowner
Celina, TX, on Sep 22, 2025

Everyone at Normandy homes was great to work with. [name removed] was my sales person and answered and all my questions. [name removed] walked the home with me and got all the discrepancies fixed. The entire team was great.

5.0
Verified Homeowner
Celina, TX, on Sep 21, 2025

What I liked most about my experience was the high level of transparency throughout the entire sales process. The team provided frequent and clear updates on the progress, which gave me confidence and peace of mind along the way. I also appreciated the quick and thorough responses to my questions and clarifications. Even after closing, I’ve been impressed with how promptly issues have been addressed and taken care of. That level of responsiveness really stood out and made the transition into the home much smoother. What could be improved: - Though the responses to questions were quick and helpful, it would be even better if a consolidated document of frequently asked questions were provided for easy offline reference. This would make it simpler to find answers without having to ask the same questions again.

5.0
Verified Homeowner
McKinney, TX, on Sep 18, 2025

I liked lot of things but few below things they need to improve: 1. They need to put proper insulation over internal walls. I can hear entire communication happening another room!!! Not acceptable. 2. They need to re-think about door swing. e.g. Recently, I raised a ticket for changing the swing for shower door because I am not able to get towel from either side as it is opening in middle. Can it happen now? 3. AC issue was clearly caught in 3rd party inspection and still we ignored it and I had to face issue on housewarming day that I suspected. And I clearly told to ensure properly. Check it out why it happened. 4. I don't see any switches for plugs! Even apartments have that. I don't want to run electricity 24/7 in my devices if I am not using or outside for prolonged time. 5. Why no smart switches? I don't want to turn-on/turn-off my outdoor lights manually daily. I don't understand why we didn't provide! 6. Why no front door video doorbell? It is the norm now-a-days. 7. Grass ground isn't leveled properly! Not sure why? 8. Why towel hanger is placed over plug adapter? I don't understand that. Clearly a designing issue. And it can be corrected now at least by moving towel hanger but I was told NO! 9. Why no door locks for rooms? I don't understand who thinks it is not needed? No locks even for master bathroom? Even there is gap between both doors! Why? 10. Room for Modem/Router (in utility room) is so narrow that it just can't be closed after fitting them!!! 11. Orientation should do job easier. Not everyone is experienced. I struggled a lot what to register, how to register, where were manuals, how to raise maintenance request etc. All these things should be explained properly. While registering Garage Door opener, it asked for receipt. I had to raise ticket. Why it was not provided earlier? While registering HVAC, it was asking to confirm dealer info and was asking some warranty choice between 10 years(with no labor) OR 7 years (with 3 years labor). I raised ticket. Why all these things were not discussed. We definitely could make things easier. 12. [name removed] visited today and he provided lot of information that was helpful. He provided hard copy of warranty book that he told me, it was for me but while returning, he just took it back!!! He was not able to read External Paint Color then I was expecting either he will follow-up on that or he will guide me whom to follow! Let me know if anything you want to discuss in detail OR anything you can improve now for upgrading my experience if that matters after closing. At least I want you to understand the concern rather than crying that you are also frustrated with same thing. How does it make sense? Regards, [name removed]

4.0
Verified Homeowner
McKinney, TX, on Sep 17, 2025

The paperwork process was tedious, long and complex

5.0
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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