Homebuilder Ratings & Reviews

Normandy Homes Reviews

557 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Apr 20, 2025

My spouse and I love that were inform weekly regarding the process

4.6
Verified Homeowner
McKinney, TX, on Apr 19, 2025

I had hard time selecting the brick colour and had to compromise with snow mist which does not have remain the same colour as it varies due to the moisture content throughout the year, had I been educated about this I have chosen a different and also we had very limited options for choosing white coloured bricks.Other than I am satisfied with what was offered by Normandy and I am hoping no issues would show up in future.

4.3
Verified Homeowner
McKinney, TX, on Apr 19, 2025

I like the Sales Rep. help and the impressive quick response from [name removed] to answer all of my questions.

5.0
Verified Homeowner
Celina, TX, on Apr 18, 2025

I couple of years ago, I purchased a new Trophy Signature home in [name removed] and noticed some different in comparing the houses. My Normandy home did not include any kitchen island lights, no entry hallway light and no keypad to the front door. All of these were included in my Trophy Signature home. However, the overall Normandy home is more quality home with some updates that are a nice touch.

5.0
Verified Homeowner
Prosper, TX, on Apr 17, 2025

the walk in inspection done with the construction manager was not pleasant

4.6
Verified Homeowner
Celina, TX, on Apr 15, 2025

I signed the home by end of June but the construction didn’t start up until mid October. The waiting kinda felt like a little frustrating

4.4
Verified Homeowner
Prosper, TX, on Apr 14, 2025

Working with [name removed] and [name removed]

5.0
Verified Homeowner
Frisco, TX, on Apr 12, 2025

We really appreciated the clear communication throughout the entire process. As first-time home buyers, we had a lot of questions, and the team was always patient and thorough in their responses. The weekly updates were especially helpful in keeping us informed and feeling confident along the way. One suggestion would be to consider splitting up the home walkthrough or offering follow-up sessions. There’s a lot of important information shared in that one meeting, and it can feel a bit overwhelming to take everything in at once.

5.0
Verified Homeowner
McKinney, TX, on Apr 10, 2025

Normandy Homes has not my expectation for building a house as I had expected. Worse my warranty tickets have been left unanswered now going on more than a month. They have proven they do not care about building great homes or treat customers respectfully.

0.5
Verified Homeowner
Frisco, TX, on Apr 10, 2025

Staff are friendly and very helpful always

5.0
Verified Homeowner
Prosper, TX, on Apr 10, 2025

[name removed], the Warranty Manager has delivered an excellent service to fix the issues identified in our house. He carefully inspected & analyzed the issues we reported and took responsibility to make sure the Technician working on the issue has resolved it in an proper manner.

4.5
Verified Homeowner
Celina, TX, on Apr 06, 2025

From beginning to end, I valued the professionalism, support, detailed information, guidance, and communication offered by Sales Rep [name removed] and Building Manager [name removed]. Both were exceptional. Our experience at the Design Center was also fantastic. While I can't recall her name, she excelled at her role and patiently helped us comprehend everything to guarantee we selected the right design elements for our home. The Loan officer, [name removed], is quite helpful. He guided us through the loan process step by step and clarified the intricacies of its financial elements.

5.0
Verified Homeowner
Celina, TX, on Apr 05, 2025

Honest and straightforward builder and smooth sales process.

4.8
Verified Homeowner
McKinney, TX, on Apr 04, 2025

My backyard is not even and has a slope which makes it unusable. It’s pretty frustrating especially when I had to pay a premium for a corner lot. I did not expect this from a builder with name reputation like Normandy. When asked I was told this is normal but nothing about this seems normal to me.

2.5
Verified Homeowner
Prosper, TX, on Apr 03, 2025

We thoroughly enjoyed our experience as a whole. [name removed] and our builder [name removed] were nothing short of amazing. Throughout the process we felt heard, supported, and truly felt as if they both had our best interests in mind. We would HIGHLY recommend Normandy Homes.

5.0
Verified Homeowner
Celina, TX, on Apr 01, 2025

Really liked how our sales agent guided us throughout entire process. Our construction manager was also great to work with. He listened to all our concerns and completed everything on time.

5.0
Verified Homeowner
Frisco, TX, on Mar 31, 2025

The communication from [name removed] (sales) and [name removed] (builder) was fantastic. Really nice people with open and honest communication.

4.3
Verified Homeowner
McKinney, TX, on Mar 28, 2025

We loved our sells agent [name removed] and our GC [name removed]. They were always attentive and answered all of our questions. They were friendly and knowledgeable and made the entire process smooth. What we dislike is the craftsmanship and quality of the home. Many things are misaligned (vents, carpet patterns, tiles, door frame, bowing island, etc). These things should have been addressed and should not have been overseen. The quality of these “luxury vinyl” floors and the added workmanship is horrendous. We wish we never went LVP and chose a different option. Lastly but not least, the home has developed cracks on certain walls where we did not expect cracks to be. This is not caulking but actual cracking on dry wall which is splitting and seems to get wider and wider. Sadly to say, it’s embarrassing and we are hesitant to have family and friends over to see a house at this price point with these type of major imperfections.

3.2
Verified Homeowner
Celina, TX, on Mar 27, 2025

I tried to reach out number of times to warranty manager but he never showed up for any issue, he just giving the promise that he will show up but never did and also for all issue he just saying we are getting may calls on this issue so it not an issue, do you really think we are dump so we are raising the tickets for seally issue, we did not buy $7 candy to hear this kind of response it is better if Normandy takes the responsibility and address the issue We are having multiple issue - flooring issue, it was removed 2 times and still issue is going and not sure when they will come to fix it - they forgot to put insulation above guest bedroom, delicate having multiple inspection not sure how could you forgot this, this is very basic thing and not sure how it did energy inspection - one of the bathroom stays cold during winter , I heard as usual response we got many calls on this - last one seems to be big, hearing noise from family room when there is a windy , this noise is like something trying bend or something I don’t know, not sure how it can be resolved as it only happens during wind

1.3
Verified Homeowner
Frisco, TX, on Mar 27, 2025

Quick response and [name removed] is communicative and a nice guy

5.0
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.