Homebuilder Ratings & Reviews

Normandy Homes Reviews

747 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Dec 23, 2025

I like the home construction for the insulation and the layout. It would be better if provide the maintenance for the issues raised during inspection with in a year of the purchase.

4.5
Verified Homeowner
Frisco, TX, on Dec 22, 2025

[name removed] was great, she did an amazing job and I'm so grateful that all the process was managed by her. [name removed] has also been great, he listens and is always willing to help and make sure that our concerns are taken care of.

4.3
Verified Homeowner
McKinney, TX, on Dec 22, 2025

Some of the builder's quality was not as good as expected. For example there were some trash that were left under the bathroom tub and inside of the showwer area. I can only imagine inside of the dry wall. It would be good for the workers to clean up. We also saw various holes and cracks.

3.3
Verified Homeowner
McKinney, TX, on Dec 22, 2025

We loved working with [name removed] and [name removed]!

4.8
Verified Homeowner
McKinney, TX, on Dec 21, 2025

Catalogs were not provided during the design phase - we were asked to select on the go. Some prep time would have been easier as it's a huge investment on our part. Also, our backsplash installation in the kitchen was not as we expected it to be - the color seems to be different from selection. We're having it redone after closing - which is costing us a lot of money.

4.5
Verified Homeowner
Celina, TX, on Dec 20, 2025

Nothing everything was great

5.0
Verified Homeowner
McKinney, TX, on Dec 18, 2025

They built a strong home and was there if and when I faced any issues.

5.0
Verified Homeowner
McKinney, TX, on Dec 13, 2025

Dislike: Tile company White caulk on colored tile Scratched marble floors

4.8
Verified Homeowner
Frisco, TX, on Dec 12, 2025

[Translated from ES] The agents have always been attentive to all the details that have arisen and have always offered a solution to any problem.

5.0
Verified Homeowner
Frisco, TX, on Dec 12, 2025

The big push to move-in the month on November when we had agreed to close in December was disappointing. We could have avoided dealing with digging up of lawn and sidewalks by gas company had we closed in December.

4.6
Verified Homeowner
Mansfield, TX, on Dec 11, 2025

They are quick , responsive , and understands the urgency of the home owners ! Great team to work with.

4.9
Verified Homeowner
Allen, TX, on Dec 10, 2025

If things/corrections would have been fixed before closing, we would all save time and efforts post closing and make me a happy customer. Until today, I still needs help with a lot of things, but I am tired to reach out to Normandy Homes.

2.8
Verified Homeowner
Frisco, TX, on Dec 10, 2025

Great experience and people are very friendly, [name removed] helped with smooth process

4.5
Verified Homeowner
Allen, TX, on Dec 09, 2025

[name removed] was amazing!!! [name removed] and [name removed] were easy to work with, [name removed] has been very helpful.

5.0
Verified Homeowner
McKinney, TX, on Dec 09, 2025

[name removed] and [name removed] were both great. I think there should be a few more options- like Lever Door Knobs except all being round.

4.2
Verified Homeowner
McKinney, TX, on Dec 08, 2025

We had an amazing sales person - [name removed] who introduced us with the contract and the entire process from start to end. And our builder [name removed], was the best. He was available for all of our questions and made us feel comfortable in the entire building process. Both [name removed] and [name removed] are stars in our perspective.

5.0
Verified Homeowner
Mansfield, TX, on Dec 08, 2025

The entire process was great and easy.

5.0
Verified Homeowner
Celina, TX, on Dec 07, 2025

We liked having the option to choose a lot to build on and select from different models and design options. However, after signing the contract, we were not allowed to make even small changes.

4.9
Verified Homeowner
Mansfield, TX, on Dec 07, 2025

From contract to move-in, my experience with Normandy Homes has been excellent. I truly appreciate the great quality of the build, the signature details that set their homes apart, and the significant purchase incentives offered especially the Hometown Heroes program. [name removed] was great to work with. She was flexible and coordinated seamlessly with my realtor to help maximize my savings and expedite my closing, which was completed in less than 30 days. [name removed] was also very helpful, ensuring all concerns during both my initial and final walkthroughs were addressed. He honored my 14-day post-move walkthrough and made sure everything was handled thoroughly. Overall, it was a warm and positive experience from start to finish. I would definitely recommend Normandy Homes.

5.0
Verified Homeowner
McKinney, TX, on Dec 06, 2025

The overall experience from sales, to design appointment, to the construction process, through loan/mortgage processing, to home orientations and finally — The Big Close, has been fantastic! Normandy Homes has employed great people -- starting with [name removed] (Sales), who was later replaced by [name removed]. They took care of us throughout the process by communicating the "right amount" to keeping us abreast on changes and events. [name removed] was with us through to the end and he has been a great contact and resource. Our experience with [name removed] at the Design Center was fabulous. She understood what we wanted to accomplish and accommodated almost everything within our budget. We saw the ultimate outcome of that when we walked into the house at Orientation. Great job! The mortgage process was smooth. I would have liked to get a better 30-year fixed rate :-) but you get what is the best possible at the time. Our Loan Officer -- [name removed] kept me in the loop and guided me through it seamlessly. Other folks [name removed] and [name removed] also did a great job in the entire process. I' sure there are tons of other people behind the scenes, including at the Title company who worked diligently. Special thanks to [name removed] and her team. Well done! The final experience was with [name removed] (Construction Manager). He is another gem within your teams. He calmly walked us through several instances from framing walkthrough to orientation and final completion. [name removed] is competent, humble, knowledgeable and very helpful. He made sure that we are 100% satisfied with every little detail that the 3rd party inspector pointed out. Well done [name removed]!

5.0
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.