Homebuilder Ratings & Reviews

Normandy Homes Reviews

701 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Oct 24, 2025

Overall process went smoothly.

4.8
Verified Homeowner
Allen, TX, on Oct 23, 2025

Nothing dislike

5.0
Verified Homeowner
Frisco, TX, on Oct 23, 2025

The experience of going through move-ins was easy and also the customer service was great explaining the options available within each model.

5.0
Verified Homeowner
Celina, TX, on Oct 22, 2025

Outstanding Experience with Normandy Homes – Special Thanks to [name removed] and [name removed]! Our home-building journey with Normandy Homes has been an absolute pleasure, and much of that credit goes to two amazing people — [name removed] and [name removed]. [name removed] has been incredible from the very beginning. She’s warm, approachable, and truly cares about her clients. Her communication is always timely and transparent, and she ensures you feel supported every step of the way. What really stood out was how she handled things when issues came up — she stepped in as a true advocate, coordinating between us and the higher management to get things resolved quickly and smoothly. Her professionalism and personal touch made all the difference and gave us complete confidence in the process. [name removed] has also been exceptional to work with. Like [name removed], he’s knowledgeable, patient, and genuinely invested in ensuring we had a great experience. Being an engineer himself in the past, [name removed] brings a deep understanding of the technical aspects of homebuilding — his explanations to our questions were always clear, detailed, and easy to grasp. He made sure we not only got answers, but truly understood the reasons behind them, which we deeply appreciated. Together, [name removed] and [name removed] represent everything that’s great about Normandy Homes — integrity, professionalism, and a genuine commitment to their customers. We’re so thankful to have worked with them and couldn’t be happier with our new home!

4.8
Verified Homeowner
McKinney, TX, on Oct 20, 2025

We thought our Sales Agent [name removed] and builder [name removed] were exceptional at communicating and meeting expectations. Our Greenbrick lender on the other hand left us very underwhelmed. He was difficult to get a hold of and dismissed many our questions and concerns.

4.6
Verified Homeowner
Celina, TX, on Oct 20, 2025

Good in most of the cases. Good quality insulation would make it perfect. Current insulation quality is pretty low/bad. Have sound and heat/cold issues in both summers and winter.

3.7
Verified Homeowner
Allen, TX, on Oct 19, 2025

[name removed] is an excellent helper. Other than her, I didn't find any help. Thanks.

2.9
Verified Homeowner
Prosper, TX, on Oct 17, 2025

For the most part things have been great! One feedback I will have is a comment made by [name removed] during the first month. When we showed an issue regarding the lvp flooring, he pointed to something that we did as part of religious thing. This was an issue that pre- dated our cultural house warming function. I would coach him to be more culturally sensitive and aware

4.9
Verified Homeowner
Celina, TX, on Oct 16, 2025

I absolutely loved working with [name removed] — she’s the best! I’d buy a home with her again anytime. Unfortunately, I can’t say the same about Normandy. Since moving in, I’ve already had issues with my gate not working, and it’s been almost a week with no one showing up to fix it. The gate is heavy, and when I’m home alone, I can’t even open it by myself. Before moving in, I also pointed out that the garage door wasn’t functioning properly, but I was told it was because the last section had been replaced and would “settle.” And during the final walkthrough, I noted damaged tiles in the master bathroom that still haven’t been fixed. Overall, the buying experience with [name removed] was outstanding — truly top-notch — but Normandy’s quality and responsiveness have been disappointing so far.

3.1
Verified Homeowner
McKinney, TX, on Oct 06, 2025

[name removed] provided us prompt updates on a weekly basis as well as resolved all our queries in a timely manner. [name removed] has been wonderful to work with as well. We were promised a 30 day notice before closing; however, we actually got almost 45 days notice which helped us plan well.

5.0
Verified Homeowner
Allen, TX, on Oct 06, 2025

I'm not impressed with the concrete work, my patio and driveway are not very smooth and there are a lot of settling in the concrete

5.0
Verified Homeowner
McKinney, TX, on Oct 05, 2025

[name removed] our sales representative was extremely helpful and informative. He made the experience extremely enjoyable!

4.6
Verified Homeowner
Allen, TX, on Oct 05, 2025

Wish there more customizations available or upgrade options especially with regards to flooring and lighting and fixtures

4.7
Verified Homeowner
Mansfield, TX, on Oct 04, 2025

Working with [name removed] in sales was awesome! I love the design of our home and I feel the quality has been very good thus far. I like how accessible Normandy is; [name removed], [name removed], and [name removed] have shared their phone numbers so it is easy to get in contact with them. I disliked the landscaping as the landscapers initially cut one of our irrigation lines (I like that Normandy fixed it when we brought it to their attention). The sod initially placed died and I disliked how long it took for Normandy to resolve the issue but I'm glad they finally did and we are really pleased with our lawn now.

4.6
Verified Homeowner
Celina, TX, on Oct 04, 2025

Backyard is not level. If you walk around in backyard you will twist an ankle, so many holes and uneven ground. Fence is still too high. They already lowered it once, but dog can still escape underneath. Garage is cheap, rattles in the wind. Bought house on bike trails, but sprinklers are over used, mostly muddy and mud pours over trails, tons of weeds, no grass. First playground is so dangerous, newest playground falling apart. House does not have enough shelving/storage. I like the walk in pantry. Still frustrated we never got offered mudroom. Not exactly sure what all these HOA dues are going to, we pay almost as much as mustang lakes and get muddy trails and a pool we cant use, fire pit too far away. 1 firepit? Maybe we should be able to reserve and adults have a key to turn on? Honestly we are ready to move back to our old neighborhood.

4.4
Verified Homeowner
Celina, TX, on Oct 01, 2025

The buying process was very simple and smooth. Thanks to [name removed] for being such a great communicator and friend through the process.

5.0
Verified Homeowner
Celina, TX, on Sep 30, 2025

I have had issues with my flooring getting sounds when I walk I have raised the issue multiple times and I was told that it is common and we cannot do anything, so the customer service is little bad

3.4
Verified Homeowner
Frisco, TX, on Sep 30, 2025

[name removed] from Normandy has been amazing. He stay on top of things and get contractor scheduled and get it fixed asap.

5.0
Verified Homeowner
McKinney, TX, on Sep 29, 2025

Not flexible on closing date.

4.7
Verified Homeowner
Mansfield, TX, on Sep 29, 2025

I enjoyed the transparency and honesty

4.6
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.