Homebuilder Ratings & Reviews

Normandy Homes Reviews

724 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Dec 10, 2025

If things/corrections would have been fixed before closing, we would all save time and efforts post closing and make me a happy customer. Until today, I still needs help with a lot of things, but I am tired to reach out to Normandy Homes.

2.8
Verified Homeowner
Frisco, TX, on Dec 10, 2025

Great experience and people are very friendly, [name removed] helped with smooth process

4.5
Verified Homeowner
Allen, TX, on Dec 09, 2025

[name removed] was amazing!!! [name removed] and [name removed] were easy to work with, [name removed] has been very helpful.

5.0
Verified Homeowner
McKinney, TX, on Dec 09, 2025

[name removed] and [name removed] were both great. I think there should be a few more options- like Lever Door Knobs except all being round.

4.2
Verified Homeowner
McKinney, TX, on Dec 08, 2025

We had an amazing sales person - [name removed] who introduced us with the contract and the entire process from start to end. And our builder [name removed], was the best. He was available for all of our questions and made us feel comfortable in the entire building process. Both [name removed] and [name removed] are stars in our perspective.

5.0
Verified Homeowner
Mansfield, TX, on Dec 08, 2025

The entire process was great and easy.

5.0
Verified Homeowner
Celina, TX, on Dec 07, 2025

We liked having the option to choose a lot to build on and select from different models and design options. However, after signing the contract, we were not allowed to make even small changes.

4.9
Verified Homeowner
Mansfield, TX, on Dec 07, 2025

From contract to move-in, my experience with Normandy Homes has been excellent. I truly appreciate the great quality of the build, the signature details that set their homes apart, and the significant purchase incentives offered especially the Hometown Heroes program. [name removed] was great to work with. She was flexible and coordinated seamlessly with my realtor to help maximize my savings and expedite my closing, which was completed in less than 30 days. [name removed] was also very helpful, ensuring all concerns during both my initial and final walkthroughs were addressed. He honored my 14-day post-move walkthrough and made sure everything was handled thoroughly. Overall, it was a warm and positive experience from start to finish. I would definitely recommend Normandy Homes.

5.0
Verified Homeowner
McKinney, TX, on Dec 06, 2025

The overall experience from sales, to design appointment, to the construction process, through loan/mortgage processing, to home orientations and finally — The Big Close, has been fantastic! Normandy Homes has employed great people -- starting with [name removed] (Sales), who was later replaced by [name removed]. They took care of us throughout the process by communicating the "right amount" to keeping us abreast on changes and events. [name removed] was with us through to the end and he has been a great contact and resource. Our experience with [name removed] at the Design Center was fabulous. She understood what we wanted to accomplish and accommodated almost everything within our budget. We saw the ultimate outcome of that when we walked into the house at Orientation. Great job! The mortgage process was smooth. I would have liked to get a better 30-year fixed rate :-) but you get what is the best possible at the time. Our Loan Officer -- [name removed] kept me in the loop and guided me through it seamlessly. Other folks [name removed] and [name removed] also did a great job in the entire process. I' sure there are tons of other people behind the scenes, including at the Title company who worked diligently. Special thanks to [name removed] and her team. Well done! The final experience was with [name removed] (Construction Manager). He is another gem within your teams. He calmly walked us through several instances from framing walkthrough to orientation and final completion. [name removed] is competent, humble, knowledgeable and very helpful. He made sure that we are 100% satisfied with every little detail that the 3rd party inspector pointed out. Well done [name removed]!

5.0
Verified Homeowner
Frisco, TX, on Dec 06, 2025

Highly appreciate the support from [name removed], [name removed] and [name removed]. All the Normandy warranty team are really good at addressing warranty issues.

5.0
Verified Homeowner
McKinney, TX, on Dec 06, 2025

Like : quality of materials and build when compared with other builders Dislike: the standard backyard could have been bit bigger for the size of home

4.2
Verified Homeowner
Celina, TX, on Dec 05, 2025

I liked the consistent updates and pictures of my new home under construction. I felt like I was always up to date on what was happening.

5.0
Verified Homeowner
Celina, TX, on Dec 05, 2025

When build quality issues became a concern, some of the parties who responded to my concerns mishandled the situation. The first instinct of my sales representative, [name removed] and that of the area construction supervisor, [name removed], was to blame me for not noticing flaws before I signed the purchase contract, rather than taking ownership and assistment me in finding a solution.

4.6
Verified Homeowner
Prosper, TX, on Dec 03, 2025

I really appreciated that the sales representative stayed on top of everything and consistently provided clear updates on the progress of the house. However, I was disappointed with the quality of the materials and workmanship. Even though we had an official walkthrough before closing, a few issues while addressed were not resolved with the level of quality I expected. Now, things are starting to fall apart: carpet nails are popping out, the backyard fence wasn’t stained, ceiling lights are coming loose, and other similar problems have appeared. The response given to me was that certain things are like that and they couldn’t do anything about it. But my point is " But, there's always a solution for everything."

3.2
Verified Homeowner
Prosper, TX, on Nov 30, 2025

Communication and commitment.

4.9
Verified Homeowner
McKinney, TX, on Nov 29, 2025

Everything was smooth

5.0
Verified Homeowner
Frisco, TX, on Nov 29, 2025

Price point and contact they should have given some time.

4.3
Verified Homeowner
McKinney, TX, on Nov 27, 2025

Overall, we’ve been really happy with our experience with Normandy Homes. We did have a few moments where we felt disappointed and a bit panicked like when part of the drywall/ceiling got wet from the rain. But the team acted so quickly and calmly that it really put us at ease. They fixed everything right away and kept us informed, which made a huge difference. From the start of the home-buying process to handling these unexpected issues, we always felt supported. In the end, we’re truly happy with the service and how everything was taken care of.

4.8
Verified Homeowner
Celina, TX, on Nov 24, 2025

I enjoyed my experience dealing with them. They kept us posted during our purchase. The friendly sales staff were so nice and answered questions as things came up.

5.0
Verified Homeowner
Frisco, TX, on Nov 24, 2025

[name removed] and [name removed] were easy to work with. Both answered any questions and were helpful. Great customer service and a great product.

5.0
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.