Homebuilder Ratings & Reviews

Normandy Homes Reviews

733 Homeowner Reviews Completed Jul 2024 - Jan 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jan 04, 2026

Reliable customer service

5.0
Verified Homeowner
Frisco, TX, on Jan 04, 2026

Overall we are happy with the house. However, we did have to go through several issues after we moved in - we had a water leak in the master bathroom which almost caused us to fall; our main condensation line was blocked for months before the maintenance team could figure out the issue; the oven tripped the breaker every time it was turned on etc.. Gladly these issues are all resolved now, but having to go through constant non-stop issues and maintenance was exhausting. There is another issue that’s been ongoing which we find inconvenient - given all the construction around the house, the road is always dirty, muddy, and you can always find trash flying/traveling down the road and our front yard. The roads are also full of nails which presents a hazard for our cars/tires.

4.1
Verified Homeowner
Mansfield, TX, on Jan 04, 2026

Our experience with [name removed] and [name removed] felt really honest, easy, and helpful! They continue to communicate and provide assistance as needed! Wonderful and seamless experience, highly recommend!

5.0
Verified Homeowner
McKinney, TX, on Dec 31, 2025

[name removed] and [name removed] were very professional and were great to work with. I give them a 11 out of 10!

5.0
Verified Homeowner
McKinney, TX, on Dec 31, 2025

[name removed] kept us informed every step of the way and [name removed] (our builder) met the delivery timeline to a tee.

5.0
Verified Homeowner
McKinney, TX, on Dec 30, 2025

Working with [name removed] and [name removed] was great! They made everything so easy.

4.5
Verified Homeowner
Celina, TX, on Dec 23, 2025

I like the home construction for the insulation and the layout. It would be better if provide the maintenance for the issues raised during inspection with in a year of the purchase.

4.5
Verified Homeowner
Frisco, TX, on Dec 22, 2025

[name removed] was great, she did an amazing job and I'm so grateful that all the process was managed by her. [name removed] has also been great, he listens and is always willing to help and make sure that our concerns are taken care of.

4.3
Verified Homeowner
McKinney, TX, on Dec 22, 2025

Some of the builder's quality was not as good as expected. For example there were some trash that were left under the bathroom tub and inside of the showwer area. I can only imagine inside of the dry wall. It would be good for the workers to clean up. We also saw various holes and cracks.

3.3
Verified Homeowner
McKinney, TX, on Dec 22, 2025

We loved working with [name removed] and [name removed]!

4.8
Verified Homeowner
McKinney, TX, on Dec 21, 2025

Catalogs were not provided during the design phase - we were asked to select on the go. Some prep time would have been easier as it's a huge investment on our part. Also, our backsplash installation in the kitchen was not as we expected it to be - the color seems to be different from selection. We're having it redone after closing - which is costing us a lot of money.

4.5
Verified Homeowner
Celina, TX, on Dec 20, 2025

Nothing everything was great

5.0
Verified Homeowner
McKinney, TX, on Dec 18, 2025

They built a strong home and was there if and when I faced any issues.

5.0
Verified Homeowner
McKinney, TX, on Dec 13, 2025

Dislike: Tile company White caulk on colored tile Scratched marble floors

4.8
Verified Homeowner
Frisco, TX, on Dec 12, 2025

[Translated from ES] The agents have always been attentive to all the details that have arisen and have always offered a solution to any problem.

5.0
Verified Homeowner
Frisco, TX, on Dec 12, 2025

The big push to move-in the month on November when we had agreed to close in December was disappointing. We could have avoided dealing with digging up of lawn and sidewalks by gas company had we closed in December.

4.6
Verified Homeowner
Mansfield, TX, on Dec 11, 2025

They are quick , responsive , and understands the urgency of the home owners ! Great team to work with.

4.9
Verified Homeowner
Allen, TX, on Dec 10, 2025

If things/corrections would have been fixed before closing, we would all save time and efforts post closing and make me a happy customer. Until today, I still needs help with a lot of things, but I am tired to reach out to Normandy Homes.

2.8
Verified Homeowner
Frisco, TX, on Dec 10, 2025

Great experience and people are very friendly, [name removed] helped with smooth process

4.5
Verified Homeowner
Allen, TX, on Dec 09, 2025

[name removed] was amazing!!! [name removed] and [name removed] were easy to work with, [name removed] has been very helpful.

5.0
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.