Homebuilder Ratings & Reviews

Normandy Homes Reviews

506 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Feb 18, 2025

The team from sales representatives, contractors, showroom personnel, to warranty advisors were excellent and professional. I loved my home building experience with Normandy Homes.

5.0
Verified Homeowner
Celina, TX, on Feb 16, 2025

I bought a Normandy home last year in the celina hills community and now in cross creek. The overall quality was much better in [name removed] hills. Some things like having the trim paint in closets made normandy stand out from the other builders and we liked that the most in celina hills. I’m disappointed that wasn’t done here in cross creek despite of requesting it several times.

3.7
Verified Homeowner
Allen, TX, on Feb 12, 2025

The experience has been seamless from purchase to movie to requesting fixes

4.9
Verified Homeowner
McKinney, TX, on Feb 10, 2025

New House

0.7
Verified Homeowner
Celina, TX, on Feb 10, 2025

A longer closing time ( 45 days) during the holiday season would have been appreciated

4.7
Verified Homeowner
Celina, TX, on Feb 10, 2025

Likes: Weekly meeting to provide updates on build status. Request's resolution time and communication.

4.5
Verified Homeowner
Prosper, TX, on Feb 08, 2025

I loved [name removed] and [name removed] professionalism and there commitments.

5.0
Verified Homeowner
Mansfield, TX, on Feb 07, 2025

I loved the weekly updates, especially since we lived out of town. The interior designer ([name removed]) was very very helpful and we are so happy with the choices she helped us with. [name removed] & [name removed] were both a delight to work with. Their communication was clear and so helpful. They certainly know how to build a great home and help us through the process. We disliked working with Highlands as a lender. [name removed] and [name removed] were horrible to work with. They would send us 7 emails in 7 hours all asking for different things, and then call us when we didn’t get back to them in 30 minutes. They frequently did not follow through with our requests for the rates that day and would send us quotes for terms we didn’t want.

4.6
Verified Homeowner
Celina, TX, on Feb 07, 2025

[name removed] provided outstanding service and unwavering support throughout our home purchase. Her professionalism and dedication made the process seamless and enjoyable. We are incredibly grateful for her assistance. Our Builder [name removed] provided exceptional service during our home construction. His expertise and dedication ensured a smooth and successful process. We are extremely grateful for his outstanding work

5.0
Verified Homeowner
Frisco, TX, on Feb 05, 2025

Our warranty rep ([name removed]) has been very helpful and proactive in responding to our questions and solving any issues with warranty providers.

5.0
Verified Homeowner
Mansfield, TX, on Jan 31, 2025

Overall, the process went pretty smoothly, especially after I reviewed the contract and found all the details were clear and well-organized. Communication was steady throughout, and I really appreciated how responsive the team was whenever I had questions. It helped ease my concerns, and the move-in itself was mostly hassle-free, making the transition a lot easier. A special shout-out to Misty for making this journey unforgettable and effortless

5.0
Verified Homeowner
Prosper, TX, on Jan 22, 2025

The quality is not as expected. Lot of the things on the home are not a good quality stuff. Example: cabinets & its paint, Cabinet Drawer rails, Uneven flooring. I expected a good quality home from a premium builder.

3.8
Verified Homeowner
Prosper, TX, on Jan 21, 2025

Build quality is very good.

3.8
Verified Homeowner
Prosper, TX, on Jan 19, 2025

Everyone was very welcoming and helpful

5.0
Verified Homeowner
McKinney, TX, on Jan 15, 2025

my lawn was not done right , my [name removed] door had hole or broken piece of rubber in it and it caused mice to come in .the work on the house and painting is inferior lot more i can add on and also they charged me $40k for north facing lot.

2.7
Verified Homeowner
Celina, TX, on Jan 14, 2025

Haven’t had an dislikes

5.0
Verified Homeowner
Prosper, TX, on Jan 06, 2025

The overall quality is good. there are several places that disappointed me: 1. Scars on the driveway and sidewalk; not enough care was taken during construction to avoid scars on concrete and it was found acceptable for delivery. Prominent scars degrade the curb appeal. 2. Not offering bedroom door knobs on all bedrooms. 3. General attention to detail somewhat falls short.

3.5
Verified Homeowner
Mansfield, TX, on Jan 06, 2025

It was a smooth experience. Everything went smooth from searching house to closing and specially post closing was helpful too

5.0
Verified Homeowner
McKinney, TX, on Jan 03, 2025

once the warranty request is raised,We have to keep reminding multiple times for them to come and fix it.

3.2
Verified Homeowner
Prosper, TX, on Jan 03, 2025

Liked the overall quality of work compared to similar value house in neighborhood, warranty process with tickets & followups are good and timely.

4.3
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.