Homebuilder Ratings & Reviews

Normandy Homes Reviews

457 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Dec 17, 2024

Good so far

5.0
Verified Homeowner
McKinney, TX, on Dec 17, 2024

Overall warranty experience was great, however there were several issues that were "take it or leave it". One of the most frustrating experiences were canned lights: they are installed throughout the house, they cannot be upgraded to have a more powerful "bulb" (you get std LEDs), they are installed poorly (not flashed and tight with the ceiling, there are spaces where bugs get in and are visible inside the lights) - and there is nothing Normandy can do. Replacing them - even in one room - was about $1700.

5.0
Verified Homeowner
McKinney, TX, on Dec 14, 2024

Warranty issues not being resolved completely

3.8
Verified Homeowner
Celina, TX, on Dec 14, 2024

Overall, the experience very good. The only negatives I see: 1. None of the bedrooms came w/ ceiling fans - especially the MB. 2. No pendent lights over the kitchen island. 3. No keypad install to open the front door. 4. I had to ask for window blinds. My last house I purchased new was a Trophy Signature in [name removed] and number 1, 2, 3 and 4 was completed w/o asking. My understand is Normandy is supposed to be a high quality home than Trophy (and I can see it is), but was a little taken back that the extras (1-4) wasn't included.

4.9
Verified Homeowner
Frisco, TX, on Dec 13, 2024

Warranty service is really good so far

3.7
Verified Homeowner
Celina, TX, on Dec 12, 2024

Nothing Normandy homes went above and beyond for everything they did. Thank you

5.0
Verified Homeowner
Celina, TX, on Dec 11, 2024

We are so happy with the quality of construction and quick customer response on warranty fixes.

4.7
Verified Homeowner
Mansfield, TX, on Dec 11, 2024

We enjoy the quality of work and oversight by [name removed] and [name removed].

5.0
Verified Homeowner
Frisco, TX, on Dec 08, 2024

The experience has been great since day 1. Marketing team and builder had been very cooperative and addressed all my questions & concerns with great care.

5.0
Verified Homeowner
Mansfield, TX, on Dec 07, 2024

I liked the communication from [name removed]. She was very responsive to calls and emails and she sent updates. The construction managers took all the time that was needed to complete the orientation and explain everything. Everything was very thorough.

4.9
Verified Homeowner
Allen, TX, on Dec 06, 2024

Nothing

5.0
Verified Homeowner
Frisco, TX, on Dec 01, 2024

The final walk was on the day of our closing. The floors were caked in mud there were a dozen people running around doing last minute touch ups with very little attention to detail. We had no choice to move in the following day and deal with having to clean a dirty home ourselves, followed by weeks of contractors coming through our doors and taking time off work to supervise. No what I would ever expect for a home of this price point of from a supposed “luxury” builder. Very disappointed.

3.0
Verified Homeowner
Mansfield, TX, on Nov 30, 2024

I like the customer service, the ability to choose your features in your home, as well as the helpful home orientation. Additionally, I appreciated the community building events to get to know the neighbors.

4.6
Verified Homeowner
Celina, TX, on Nov 28, 2024

Overall, my experience with Normandy Homes was quite positive, especially thanks to the support I received from both [name removed], the sales consultant, and [name removed], the construction manager. [name removed]'s Support: We met [name removed] at [name removed] and from the start, she was extremely helpful and knowledgeable. She took the time to understand my needs and preferences, guiding me through the various home options, communities (finally we picked [name removed]), and upgrades. She kept me informed about the lot availability. She was always available to answer any questions I had. There were occasions where I wanted clarity on picking a few exterior and interior options and time was running out but she made sure to walk me through multiple inventory homes and helped me understand various options of what I can and cannot get with recommendations. When I had questions about the construction process or specific design choices, she was always responsive and thorough.Her clear communication about the timeline and costs gave me full visibility and confidence throughout the process. [name removed]'s (construction manager) : [name removed] is fantastic and very attentive to details. During the construction phase, he kept me informed about the progress and any potential delays, which helped manage my expectations. I had many questions and he was patient in answering all of them. He is very knowledgeable and provides you with all the insights so that as an owner one can have a positive experience. Really enjoyed the closing walks and re-walks where he walked us through each and every detail (even if it was a small one and often times was providing recommendations on how to maintain items in a home to avoid any issues). He did honor the third party inspection reports and fixed all the issues (though they were minor). Both [name removed] and [name removed] are extremely professional and know how to keep their clients happy. I would surely recommend Normandy homes and definitely these two professionals to work with. Home Pro experience - [name removed] was quite helpful and explained everything to us. It was a good experience. Smooth Move-In: On the day of move-in, the home was ready and in great condition. The quality of the finishes were great, and everything was clean and functional. During the day of closing, Both [name removed] and [name removed] offered to reach out with any questions later as well and made sure I feel confident about this home ownership and have a positive experience. Dislike about - This is specific to design gallery. The design consultant was quite forceful and was hurrying us a lot. We knew that we had limited time and we planned everything accordingly and we had also planned to complete all our choices within the timeframe. But during that meeting there was always that unnecessary rush that we felt from the consultant and her behavior was quite unprofessional. We completed everything on time and had enough time left in the end, so not sure what would have happened had we gotten some time to brainstorm. Also, during the second appointment, she had to leave for some appointment after our meeting and she kept reminding us that she has to leave for an appointment, not sure why was that our problem.

4.8
Verified Homeowner
Celina, TX, on Nov 24, 2024

Good quality home, smooth buying experience and clear instructions.

4.7
Verified Homeowner
McKinney, TX, on Nov 24, 2024

The built quality was poor. As a builder there were lots of mistakes and refusal to fix them. There were lots of poor craftsmanship. The sales process was full of lies and false information. The asking for the house was over a $100,000 more than the market value. There were shortcuts and square footage cuts. Overall very disappointing and frustrated. This will be shared on other media outlets.

2.0
Verified Homeowner
McKinney, TX, on Nov 20, 2024

Poor quality

2.3
Verified Homeowner
McKinney, TX, on Nov 18, 2024

I liked [name removed]’s quick and thorough communication, and follow-up after various purchase stages, even on her days off. I liked [name removed]’s thorough walk-through presentation and quick responses to several needed repairs. I liked being able to Close online via docusign rather than in-person.

4.8
Verified Homeowner
Celina, TX, on Nov 17, 2024

the sales rep. [name removed] is awesome and the purchase was a great experience

4.2
Verified Homeowner
McKinney, TX, on Nov 16, 2024

Good experience to allow customers provide real world feedbacks after moved in.

2.6
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.