Homebuilder Ratings & Reviews

Normandy Homes Reviews

518 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Mar 28, 2025

We loved our sells agent [name removed] and our GC [name removed]. They were always attentive and answered all of our questions. They were friendly and knowledgeable and made the entire process smooth. What we dislike is the craftsmanship and quality of the home. Many things are misaligned (vents, carpet patterns, tiles, door frame, bowing island, etc). These things should have been addressed and should not have been overseen. The quality of these “luxury vinyl” floors and the added workmanship is horrendous. We wish we never went LVP and chose a different option. Lastly but not least, the home has developed cracks on certain walls where we did not expect cracks to be. This is not caulking but actual cracking on dry wall which is splitting and seems to get wider and wider. Sadly to say, it’s embarrassing and we are hesitant to have family and friends over to see a house at this price point with these type of major imperfections.

3.2
Verified Homeowner
Celina, TX, on Mar 27, 2025

I tried to reach out number of times to warranty manager but he never showed up for any issue, he just giving the promise that he will show up but never did and also for all issue he just saying we are getting may calls on this issue so it not an issue, do you really think we are dump so we are raising the tickets for seally issue, we did not buy $7 candy to hear this kind of response it is better if Normandy takes the responsibility and address the issue We are having multiple issue - flooring issue, it was removed 2 times and still issue is going and not sure when they will come to fix it - they forgot to put insulation above guest bedroom, delicate having multiple inspection not sure how could you forgot this, this is very basic thing and not sure how it did energy inspection - one of the bathroom stays cold during winter , I heard as usual response we got many calls on this - last one seems to be big, hearing noise from family room when there is a windy , this noise is like something trying bend or something I don’t know, not sure how it can be resolved as it only happens during wind

1.3
Verified Homeowner
Frisco, TX, on Mar 27, 2025

Quick response and [name removed] is communicative and a nice guy

5.0
Verified Homeowner
McKinney, TX, on Mar 25, 2025

Structural quality of home, so far has been excellent

4.5
Verified Homeowner
Mansfield, TX, on Mar 24, 2025

warranty is never honored

1.0
Verified Homeowner
McKinney, TX, on Mar 22, 2025

Like - the people, product, on time Dislike - mortgage experience

4.7
Verified Homeowner
Allen, TX, on Mar 22, 2025

We had such a great experience with [name removed] and [name removed]! Love them both.

5.0
Verified Homeowner
McKinney, TX, on Mar 21, 2025

I liked how easy it was to communicate with [name removed] and [name removed]. They made the whole experience very easy and pleasurable.

5.0
Verified Homeowner
McKinney, TX, on Mar 20, 2025

Thanks to [name removed] and [name removed] helping me during my purchase and move-in process. They are both really nice and helpful. Appreciate their help.

5.0
Verified Homeowner
McKinney, TX, on Mar 18, 2025

These are my main concerns regarding the oversight in the construction quality: • The bathtub faucet is too short and hits the corner of the tub, making it unusable. I requested a replacement, but they refused to cooperate. • The kitchen pull-out sprayer on the sink does not automatically retract; it must be manually guided. They attempted to fix it but refused to replace it, and it appears that cheap materials were used. • The attic ladder is installed too high for a woman who is 5’4” tall; I had to ask a taller friend to lower it for me. • The closets with shelves in all three bedrooms are set too high, forcing me to use a step ladder to access the shelves.

3.1
Verified Homeowner
Prosper, TX, on Mar 16, 2025

Warranty issues

2.3
Verified Homeowner
Prosper, TX, on Mar 15, 2025

AC machine designed beside guest bedroom.it is producing everyday loud noise and interruption to my guest sleep as well.Bricks constructed beyond foundation and not seen any of he with this less quality. Vent placement are not as per conservative guidelines.Builder promised cracked tile get replaced but no response till now.

3.4
Verified Homeowner
Mansfield, TX, on Mar 15, 2025

Quick responses to all my questions or concerns

5.0
Verified Homeowner
Celina, TX, on Mar 14, 2025

Overall experience.. starting from presale [name removed] till house hand over from [name removed] very good experience

4.7
Verified Homeowner
Mansfield, TX, on Mar 12, 2025

Some phases of the process seemed a bit rushed. We would have preferred to have more time to make selections and also have more time during the final walk-through to inspect the house. Loved the weekly updates. We also appreciated how kind and helpful [name removed] and [name removed] were. We also really like the product and liked the level of customization that we had.

5.0
Verified Homeowner
Celina, TX, on Mar 07, 2025

The overall process was extremely transparent and smooth. The sales office/team answered all our question , helped to clear out ambiguities and ensured the move in /onboarding was smooth and clean. Special shout to [name removed] who spearheaded our purchase . She is super cool and always went above and beyond in resolving all issues and answering our questions and concerns . We are extremely excited with our new house especially being a FTHB.

5.0
Verified Homeowner
Celina, TX, on Mar 04, 2025

Working through the sales office was quite easy and [name removed] was very helpful. [name removed] was great as well and he turned it over to the long term warranty folks and we are in the middle of that cycle. I did like that process. From a dislike perspective, some of the installed components like the tankless water heater, I absolutely hate. We waste gallons and gallons of water to get hot water out of the lines. I have had tankless systems before and never had to wait 4-5 minutes of running the water to get warm water out of the pipe. Your selection of this equipment will cost us a lot of money for higher water bills for the life of our time in this house

4.7
Verified Homeowner
Celina, TX, on Mar 02, 2025

Inside home quality is overall good except for LVP flooring where multiple planks had to be replaced due to cracks, the initial build was little poor quality. Also concrete driveway quality outside the house is not upto mark, certain areas discolored and few minor holes etc. Similarly mortar work filling between bricks especially where brick meets foundation wall could have been finished much better, there are some gaps or not finished properly. I like the sales team, and also warranty support. I like the fact that it is very easy to submit a warranty ticket thru portal and sean has been punctual and easy to work with. Having said that Normandy Homes has certain limitations in taking care of some things like external concrete and cosmetic stuff on brick work which i feel a builder of Normandy Homes reputation should have taken care of.

4.4
Verified Homeowner
Mansfield, TX, on Feb 18, 2025

The team from sales representatives, contractors, showroom personnel, to warranty advisors were excellent and professional. I loved my home building experience with Normandy Homes.

5.0
Verified Homeowner
Celina, TX, on Feb 16, 2025

I bought a Normandy home last year in the celina hills community and now in cross creek. The overall quality was much better in [name removed] hills. Some things like having the trim paint in closets made normandy stand out from the other builders and we liked that the most in celina hills. I’m disappointed that wasn’t done here in cross creek despite of requesting it several times.

3.7
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.