Homebuilder Ratings & Reviews

Normandy Homes Reviews

567 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jun 02, 2025

work men ship, quality of finished product, baseboards woodwork, land grading etc

3.6
Verified Homeowner
Frisco, TX, on May 31, 2025

All through the journey of purchase, guidance and support was excellent, not to mention the timely responses to all the queries

5.0
Verified Homeowner
Prosper, TX, on May 30, 2025

Working with US bank is not good experience. Zero information provided frm US bank side. i had to figure out on my own

4.9
Verified Homeowner
Frisco, TX, on May 28, 2025

Liked, the attention and follow-up / support provided. Disliked limited flexibility on models offered, but I understand it is by design.

4.3
Verified Homeowner
Mansfield, TX, on May 28, 2025

[name removed] welcomed me and my family into the community as if we were long time friends or family. Love her and the entire team for blessing my wife and me with our forever home.

5.0
Verified Homeowner
McKinney, TX, on May 23, 2025

As a first-time homeowner, the journey to building our dream home was both exciting and overwhelming—but thanks to Normandy, it turned out to be a smooth and truly rewarding experience. From the very beginning, they were transparent, responsive, and extremely supportive. Every question we had was answered with patience and clarity, and they made sure we felt confident at every stage of the process. Special Kudos and thanks to Renne [name removed] and [name removed]!! The quality of work is outstanding, and they delivered everything just as promised. It’s clear they take great pride in their craftsmanship and customer service. We couldn’t have asked for a better partner in this journey. Highly recommend them to anyone looking to build a home with peace of mind and a personal touch.

5.0
Verified Homeowner
McKinney, TX, on May 22, 2025

Overall construction quality and speed of construction are excellent. A few irritating issues : cheap indoor canned lights are of very poor quality, had to reattach a few times, impossible to make them brighter, construction around the home , small items around the house, not efficient HVAC system.

4.2
Verified Homeowner
Frisco, TX, on May 20, 2025

It was a great experience working with [name removed] and [name removed] throughout the home building process. I was given regular updates every week with the build process and all my queries were answered on time. I would strongly recommend Normandy Homes to my friends and family. Great build quality for sure.

5.0
Verified Homeowner
McKinney, TX, on May 18, 2025

Overall we are very satisfied with [name removed] we interacted with ([name removed] & [name removed]) but there are a few things that should be addressed : 1) Appliance quality -- After paying for appliance upgrades we were expecting dishwasher with stainless steel tub instead got plastic tub dishwasher. 2) With new built -- some things should be standard like Hidden TV cables instead we ended up paying extra for this. 3) Home Pro - mentioned with Wifi Router in laundry room we wont get signal in Flex and suggested to have an extra point for a router in Pantry (with additional cost). Should not this be standard given dependency on internet these days ? 4) Paint quality is not upto the mark .. We are seeing black spots in second bathroom on first floor even though we did not use bathroom at all

4.2
Verified Homeowner
Celina, TX, on May 15, 2025

I wish you can have larger 1-story home > 3300 sqft option. I really enjoy your design and service, specially our construction manager, [name removed], and warranty service manager, [name removed]. [name removed] is very detail-oriented. He showed every details during pre-closing orientation ([name removed] [name removed] Rd). [name removed] is efficient for my warranty claim. Our kitchen hood duct disconnected from the ceiling. He quickly scheduled a technician and resolved it in three days.

5.0
Verified Homeowner
McKinney, TX, on May 15, 2025

The responses to the warranty tickets have been quick except for one of them. Which I will now complete as part of the 11 month assessment.

4.8
Verified Homeowner
McKinney, TX, on May 14, 2025

Honestly, I was going to give negative 10 (if there was an option) because of the experience I had with Normandy for the first few months after close especially in dealing with [name removed] and [name removed]. Things improved drastically only after [name removed] got involved and I would give him 11 out 10. I will rate 10 out of 10 on this survey only because of him as even the leadership at Normandy failed in addressing the issues and in a timely manner. I want to thank him for his outstanding customer service. He treated my home like his own home and worked with utmost urgency and managed all the trades by being on-site. He understands the issues, gets to the root cause of it and work tirelessly to address those issues and satisfy the customers. Normandy needs 10-15 more [name removed] as he goes above and beyond to satisfy his customers. Get rid of people like [name removed] and [name removed].

5.0
Verified Homeowner
McKinney, TX, on May 13, 2025

Working with the builders mortgage company(greenbrick) was not so great

4.0
Verified Homeowner
Prosper, TX, on May 13, 2025

The security System installed in the home. The person from HomePro never called me till now.

5.0
Verified Homeowner
McKinney, TX, on May 08, 2025

The sod. We have one of the largest lots but the sod was literally installed over construction rubble and layers of cement. This is not covered by the warranty and given when the sod was installed (December) - we could not tell the health and quality given it was still dormant. our front and back yard are riddled with completely dead patches of sod. We have an incredible amount of water pooling all over how uneven the sod was installed and proper leveling was not done prior to laying it on the soil. If Normandy just fixed this one thing - I would've actually recommended them as a builder to other buyers. But again, they have refused to take responsibility. It would be one day's work for their sub-contractors to come out and level our lawn and replace the dead patches, and we would be a happy customer. It really is disappointing.

3.4
Verified Homeowner
Celina, TX, on May 08, 2025

I liked the response time, and even though I had a clear, single point of contact at Normandy, there were always others willing to jump in communications to help speed things along. And while there are little repairs needed here and there, the Normandy team has been very responsive and quick to come out and fix.

4.8
Verified Homeowner
Mansfield, TX, on May 07, 2025

At our orientation, we expressed our concerns with the sod that was laid in the backyard. Our concerns were brushed off and the quality of the sod was attributed to the Fall season. We brought our concerns up again because the same area of sod did not take. We tried to contact the warranty manager and never received a response. We are led to believe we will need to replace the sod ourselves. I am disappointed this is not being fixed by Normandy.

2.2
Verified Homeowner
Frisco, TX, on May 07, 2025

Excellent Quality home and very efficient home warranty support.

5.0
Verified Homeowner
Mansfield, TX, on May 05, 2025

[Translated from ES] They are honest, their customer service is excellent.

5.0
Verified Homeowner
Mansfield, TX, on May 04, 2025

Easy communication

5.0
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.