Homebuilder Ratings & Reviews

Normandy Homes Reviews

624 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jul 23, 2025

We are disappointed with how normandy handled some of our issues. Though the house internally looks ok, the way the external lawn and grading was done is pathetic. The sod itself is so bad. the kind of answers we got when asked about this was unacceptable. The grading on the sides of the house is so steep, I wonder how anyone could mow the lawn. Not just the slope, but there is so much irregularties in the levelling that I can sprain my ankle or break it when I mow.

1.6
Verified Homeowner
Celina, TX, on Jul 21, 2025

Overall satisfied.

4.7
Verified Homeowner
McKinney, TX, on Jul 19, 2025

I loved working with [name removed] and [name removed] in the entire process. Even [name removed] was very friendly and supportive.

5.0
Verified Homeowner
McKinney, TX, on Jul 17, 2025

Like: floor-plan is good and space is well utilized. Good customer service. Dislike: No walk-thru on closing process from Lender and Title company. I had to follow up with them on wiring instructions.

3.5
Verified Homeowner
Frisco, TX, on Jul 15, 2025

[name removed] was great, always there to answer any questions and help even on issues that not pretend to her. Always available for any questions and overall great to work with.

4.6
Verified Homeowner
McKinney, TX, on Jul 14, 2025

[name removed] and [name removed] both with Normandy Homes (Sales & Construction Manager) made the purchasing of our very first brand new home very easy and a pleasure. They are both Superstars as Individuals and Employees. Dislike - I understand that Normandy Home is Not a Custom Builders however; they should get their Options list updated. Examples: Lever Door Knobs very popular not an Option. Electrical Outlet in the Garage for an Electric Car - best to do during the building process - some Builders are making it Standard - not an Option for Normandy.

4.7
Verified Homeowner
Allen, TX, on Jul 11, 2025

I had large noise vent, which is issue confirmed by roofer; but has been followed up many many times, not having any feedback.

2.5
Verified Homeowner
McKinney, TX, on Jul 11, 2025

Like -Normandy homes are very well designed and the speed with which they build home was impressive. The marketing team and builder were really professional and were always there to resolve any query we had. Dislike - Sharing of quality control process and reports while building the home is something they should be doing with the customer.

4.7
Verified Homeowner
Frisco, TX, on Jul 08, 2025

mortgage interest

4.9
Verified Homeowner
Prosper, TX, on Jul 05, 2025

I am grateful to the team which I was interacted in the process of purchasing new home especially [name removed], as she helped in lot of ways in decision making and it’s very easy access with her for all information. Thank you so much once again to all to help me in this process.

5.0
Verified Homeowner
Frisco, TX, on Jul 05, 2025

[name removed] and [name removed] communicated throughout the process. I really appreciated that.

5.0
Verified Homeowner
Allen, TX, on Jul 05, 2025

To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the construction quality and closing experience of my new home built by Normandy Homes. The contract signing process was smooth and straightforward. As a cooperative and reasonable customer, my only goal has been to purchase a quality home and provide a stable environment for my family. Throughout the construction phase, I appreciated the weekly updates provided by your onsite sales manager, [name removed], and made a point to walk the property myself each week to monitor progress. However, as the home neared completion, serious concerns emerged. The overall quality of the construction has fallen far below acceptable standards—especially for a home priced at $700,000. To be specific: Caulking throughout the home was poorly applied and inconsistently finished. Doors, trims, and baseboards were chipped and appeared to have been installed without proper care or quality control. Tile work was uneven and unlevel. When I raised this issue, your Project Manager, [name removed], stated that this was an acceptable finish. It is not. Paint and finish work were subpar. Doors and trims were painted without proper sanding or surface preparation, resulting in a visibly rough and unprofessional finish. Paint drips and silicone residue were left on the flooring, further reflecting a lack of attention to detail. AC issues has been addressed but has not been fully repaired. During the blue tape walkthrough, I identified these issues and requested that they be properly addressed. Unfortunately, only a small portion—approximately 20%—were corrected. Despite repeated requests, I was consistently told by both the sales and project managers that the remaining issues could be addressed within 30 days after closing. This left me no choice but to proceed with closing on a home that was clearly incomplete and poorly finished. I am extremely disappointed with both the quality of workmanship and the manner in which these concerns were handled. Normandy Homes, and by extension Green Brick Partners, must understand that selling homes at this price point requires delivering a product that reflects care, quality, and integrity. I respectfully request a prompt and comprehensive response, along with a commitment to rectify the outstanding deficiencies in my home without further delay. Sincerely, [name removed] @ [name removed] [name removed] [name removed], [name removed] TX 75013 [name removed]

1.8
Verified Homeowner
Celina, TX, on Jun 30, 2025

Taking care of the Home in detail. I dislike longer loan validation time for approval.

5.0
Verified Homeowner
McKinney, TX, on Jun 26, 2025

Disappointing quality.

3.7
Verified Homeowner
Prosper, TX, on Jun 16, 2025

Purchase was easy and went smooth. Moving was the worst part

4.7
Verified Homeowner
Prosper, TX, on Jun 14, 2025

Working with [name removed] was a fantastic experience for almost 2 years. A big shout out to her. She has a lot of patience and accommodated at a place where we wanted to be. And thanks to [name removed] too for her help

4.6
Verified Homeowner
Celina, TX, on Jun 14, 2025

[name removed] and [name removed] were so great to work with, love their weekly phone calls. Dislike the garage, seems cheap and shakes/is noisy in little wind. Also, never got asked about the mud room in design. That is what I was looking forward to the most about the house. Never got to put one in.

3.8
Verified Homeowner
Celina, TX, on Jun 14, 2025

[name removed] was FANTASTIC! We had a short window to select and close on our new home, and she did everything to make our process smooth and efficient. From the day we walked in to the model home to receiving the key, she was on top of things and kept us informed. Normandy is lucky to have [name removed] on the team!

5.0
Verified Homeowner
McKinney, TX, on Jun 13, 2025

Everything went very smooth

5.0
Verified Homeowner
McKinney, TX, on Jun 12, 2025

My concerns about different temperature in downstairs bedroom when compared to the rest of the home were not resolved

3.5
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.