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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Celina, on Oct 04, 2025
Backyard is not level. If you walk around in backyard you will twist an ankle, so many holes and uneven ground. Fence is still too high. They already lowered it once, but dog can still escape underneath. Garage is cheap, rattles in the wind. Bought house on bike trails, but sprinklers are over used, mostly muddy and mud pours over trails, tons of weeds, no grass. First playground is so dangerous, newest playground falling apart. House does not have enough shelving/storage. I like the walk in pantry. Still frustrated we never got offered mudroom. Not exactly sure what all these HOA dues are going to, we pay almost as much as mustang lakes and get muddy trails and a pool we cant use, fire pit too far away. 1 firepit? Maybe we should be able to reserve and adults have a key to turn on? Honestly we are ready to move back to our old neighborhood.
Celina, TX, on Oct 22, 2025
Outstanding Experience with Normandy Homes – Special Thanks to [name removed] and [name removed]! Our home-building journey with Normandy Homes has been an absolute pleasure, and much of that credit goes to two amazing people — [name removed] and [name removed]. [name removed] has been incredible from the very beginning. She’s warm, approachable, and truly cares about her clients. Her communication is always timely and transparent, and she ensures you feel supported every step of the way. What really stood out was how she handled things when issues came up — she stepped in as a true advocate, coordinating between us and the higher management to get things resolved quickly and smoothly. Her professionalism and personal touch made all the difference and gave us complete confidence in the process. [name removed] has also been exceptional to work with. Like [name removed], he’s knowledgeable, patient, and genuinely invested in ensuring we had a great experience. Being an engineer himself in the past, [name removed] brings a deep understanding of the technical aspects of homebuilding — his explanations to our questions were always clear, detailed, and easy to grasp. He made sure we not only got answers, but truly understood the reasons behind them, which we deeply appreciated. Together, [name removed] and [name removed] represent everything that’s great about Normandy Homes — integrity, professionalism, and a genuine commitment to their customers. We’re so thankful to have worked with them and couldn’t be happier with our new home!
Celina, on Oct 01, 2025
The buying process was very simple and smooth. Thanks to [name removed] for being such a great communicator and friend through the process.
Celina, TX, on Oct 16, 2025
I absolutely loved working with [name removed] — she’s the best! I’d buy a home with her again anytime. Unfortunately, I can’t say the same about Normandy. Since moving in, I’ve already had issues with my gate not working, and it’s been almost a week with no one showing up to fix it. The gate is heavy, and when I’m home alone, I can’t even open it by myself. Before moving in, I also pointed out that the garage door wasn’t functioning properly, but I was told it was because the last section had been replaced and would “settle.” And during the final walkthrough, I noted damaged tiles in the master bathroom that still haven’t been fixed. Overall, the buying experience with [name removed] was outstanding — truly top-notch — but Normandy’s quality and responsiveness have been disappointing so far.
Celina, TX, on Sep 22, 2025
Everyone at Normandy homes was great to work with. [name removed] was my sales person and answered and all my questions. [name removed] walked the home with me and got all the discrepancies fixed. The entire team was great.
Celina, on Sep 30, 2025
I have had issues with my flooring getting sounds when I walk I have raised the issue multiple times and I was told that it is common and we cannot do anything, so the customer service is little bad
Celina, on Sep 12, 2025
The build quality of the house is extremely good. The feel of it makes one trust the quality of materials used to build the house .
Celina, TX, on Sep 21, 2025
What I liked most about my experience was the high level of transparency throughout the entire sales process. The team provided frequent and clear updates on the progress, which gave me confidence and peace of mind along the way. I also appreciated the quick and thorough responses to my questions and clarifications. Even after closing, I’ve been impressed with how promptly issues have been addressed and taken care of. That level of responsiveness really stood out and made the transition into the home much smoother. What could be improved: - Though the responses to questions were quick and helpful, it would be even better if a consolidated document of frequently asked questions were provided for easy offline reference. This would make it simpler to find answers without having to ask the same questions again.
Celina, on Sep 07, 2025
[name removed], our agent was great and easy to work with
Celina, TX, on Sep 13, 2025
Communication and understand of the process and what was happening during the build process.
Celina, on Aug 29, 2025
I mostly enjoyed my home buying experience, where the Sales Representative [name removed] helps us understand the process thoroughly and guides us on how the entire process works. She never hides anything from us, and that is the best part about her. Overall, our experience with [name removed] was outstanding. Our experience in the Design Center was amazing as well. We forgot her name, but she spent two consecutive days with us, helping us pick appropriate materials and items with proper explanations that include cost, durability, looks, etc. My wife and I enjoyed those times. My friends with other builders mentioned that their design center experience was stressful, but for us, it was a stellar opposite. We never forget the name of our Building Manager because of his passion for building houses and delivering them to his customers. We had a great experience with [name removed], who took the time to explain each and every detail of the house during the construction phase. He and [name removed] used to call me every week to update me on the overall construction status and answer my questions. Even after the house was closed, [name removed] reached out to check if I needed any help or if there were any issues he could address. Overall, he is an excellent building manager. At the end, I would like to mention the materials of the Normandy Home. Many friends visited the house, and they all said that the material of the house is good and looks durable. Also, we did not find any outstanding or major issues so far. So far, our experience with the Normandy Warranty team has been positive, since they addressed all our requests. Although these are minor issues, their response has been immediate.
Celina, TX, on Jun 14, 2025
[name removed] and [name removed] were so great to work with, love their weekly phone calls. Dislike the garage, seems cheap and shakes/is noisy in little wind. Also, never got asked about the mud room in design. That is what I was looking forward to the most about the house. Never got to put one in.
Celina, on Aug 28, 2025
The incentive on preferred lender was absolutely lies! The house itself per quality have many minir issues and when I asked for the warranty, the handyman guy came and put finger on the less serious issue Asked me to do some of them by myself ! And after 3 times texting me and while I was busy with job, he closed my case! In general, I would definitely not recommend Normandy homes and their lender, the GreenBrick. I will start to put more info with the videos on social media, soon.
Celina, TX, on Jun 14, 2025
[name removed] was FANTASTIC! We had a short window to select and close on our new home, and she did everything to make our process smooth and efficient. From the day we walked in to the model home to receiving the key, she was on top of things and kept us informed. Normandy is lucky to have [name removed] on the team!
Celina, TX, on Jun 12, 2025
Everyone at Normandy are really nice and accommodating. [name removed] was really helpful in explaining us every detail throughout our purchase
Celina, TX, on May 08, 2025
I liked the response time, and even though I had a clear, single point of contact at Normandy, there were always others willing to jump in communications to help speed things along. And while there are little repairs needed here and there, the Normandy team has been very responsive and quick to come out and fix.
Celina, TX, on May 04, 2025
Normandy Homes has been amazing throughout the entire process of buying and moving into our home. They have been responsive and willing to make sure every detail is taken care of. I couldn’t have asked for a better experience.
Celina, TX, on Apr 20, 2025
My spouse and I love that were inform weekly regarding the process
Celina, TX, on Apr 15, 2025
I signed the home by end of June but the construction didn’t start up until mid October. The waiting kinda felt like a little frustrating
Celina, TX, on Apr 06, 2025
From beginning to end, I valued the professionalism, support, detailed information, guidance, and communication offered by Sales Rep [name removed] and Building Manager [name removed]. Both were exceptional. Our experience at the Design Center was also fantastic. While I can't recall her name, she excelled at her role and patiently helped us comprehend everything to guarantee we selected the right design elements for our home. The Loan officer, [name removed], is quite helpful. He guided us through the loan process step by step and clarified the intricacies of its financial elements.
Celina, TX, on Apr 01, 2025
Really liked how our sales agent guided us throughout entire process. Our construction manager was also great to work with. He listened to all our concerns and completed everything on time.
Celina, TX, on Mar 07, 2025
The overall process was extremely transparent and smooth. The sales office/team answered all our question , helped to clear out ambiguities and ensured the move in /onboarding was smooth and clean. Special shout to [name removed] who spearheaded our purchase . She is super cool and always went above and beyond in resolving all issues and answering our questions and concerns . We are extremely excited with our new house especially being a FTHB.
Celina, TX, on Feb 16, 2025
I bought a Normandy home last year in the celina hills community and now in cross creek. The overall quality was much better in [name removed] hills. Some things like having the trim paint in closets made normandy stand out from the other builders and we liked that the most in celina hills. I’m disappointed that wasn’t done here in cross creek despite of requesting it several times.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, TX, on Oct 22, 2025
Outstanding Experience with Normandy Homes – Special Thanks to [name removed] and [name removed]! Our home-building journey with Normandy Homes has been an absolute pleasure, and much of that credit goes to two amazing people — [name removed] and [name removed]. [name removed] has been incredible from the very beginning. She’s warm, approachable, and truly cares about her clients. Her communication is always timely and transparent, and she ensures you feel supported every step of the way. What really stood out was how she handled things when issues came up — she stepped in as a true advocate, coordinating between us and the higher management to get things resolved quickly and smoothly. Her professionalism and personal touch made all the difference and gave us complete confidence in the process. [name removed] has also been exceptional to work with. Like [name removed], he’s knowledgeable, patient, and genuinely invested in ensuring we had a great experience. Being an engineer himself in the past, [name removed] brings a deep understanding of the technical aspects of homebuilding — his explanations to our questions were always clear, detailed, and easy to grasp. He made sure we not only got answers, but truly understood the reasons behind them, which we deeply appreciated. Together, [name removed] and [name removed] represent everything that’s great about Normandy Homes — integrity, professionalism, and a genuine commitment to their customers. We’re so thankful to have worked with them and couldn’t be happier with our new home!
Celina, TX, on Oct 16, 2025
I absolutely loved working with [name removed] — she’s the best! I’d buy a home with her again anytime. Unfortunately, I can’t say the same about Normandy. Since moving in, I’ve already had issues with my gate not working, and it’s been almost a week with no one showing up to fix it. The gate is heavy, and when I’m home alone, I can’t even open it by myself. Before moving in, I also pointed out that the garage door wasn’t functioning properly, but I was told it was because the last section had been replaced and would “settle.” And during the final walkthrough, I noted damaged tiles in the master bathroom that still haven’t been fixed. Overall, the buying experience with [name removed] was outstanding — truly top-notch — but Normandy’s quality and responsiveness have been disappointing so far.
Celina, TX, on Sep 22, 2025
Everyone at Normandy homes was great to work with. [name removed] was my sales person and answered and all my questions. [name removed] walked the home with me and got all the discrepancies fixed. The entire team was great.
Celina, TX, on Sep 21, 2025
What I liked most about my experience was the high level of transparency throughout the entire sales process. The team provided frequent and clear updates on the progress, which gave me confidence and peace of mind along the way. I also appreciated the quick and thorough responses to my questions and clarifications. Even after closing, I’ve been impressed with how promptly issues have been addressed and taken care of. That level of responsiveness really stood out and made the transition into the home much smoother. What could be improved: - Though the responses to questions were quick and helpful, it would be even better if a consolidated document of frequently asked questions were provided for easy offline reference. This would make it simpler to find answers without having to ask the same questions again.
Celina, TX, on Sep 13, 2025
Communication and understand of the process and what was happening during the build process.
Celina, TX, on Jun 14, 2025
[name removed] and [name removed] were so great to work with, love their weekly phone calls. Dislike the garage, seems cheap and shakes/is noisy in little wind. Also, never got asked about the mud room in design. That is what I was looking forward to the most about the house. Never got to put one in.
Celina, TX, on Jun 14, 2025
[name removed] was FANTASTIC! We had a short window to select and close on our new home, and she did everything to make our process smooth and efficient. From the day we walked in to the model home to receiving the key, she was on top of things and kept us informed. Normandy is lucky to have [name removed] on the team!
Celina, TX, on Jun 12, 2025
Everyone at Normandy are really nice and accommodating. [name removed] was really helpful in explaining us every detail throughout our purchase
Celina, TX, on May 08, 2025
I liked the response time, and even though I had a clear, single point of contact at Normandy, there were always others willing to jump in communications to help speed things along. And while there are little repairs needed here and there, the Normandy team has been very responsive and quick to come out and fix.
Celina, TX, on May 04, 2025
Normandy Homes has been amazing throughout the entire process of buying and moving into our home. They have been responsive and willing to make sure every detail is taken care of. I couldn’t have asked for a better experience.
Celina, TX, on Apr 20, 2025
My spouse and I love that were inform weekly regarding the process
Celina, TX, on Apr 15, 2025
I signed the home by end of June but the construction didn’t start up until mid October. The waiting kinda felt like a little frustrating
Celina, TX, on Apr 06, 2025
From beginning to end, I valued the professionalism, support, detailed information, guidance, and communication offered by Sales Rep [name removed] and Building Manager [name removed]. Both were exceptional. Our experience at the Design Center was also fantastic. While I can't recall her name, she excelled at her role and patiently helped us comprehend everything to guarantee we selected the right design elements for our home. The Loan officer, [name removed], is quite helpful. He guided us through the loan process step by step and clarified the intricacies of its financial elements.
Celina, TX, on Apr 01, 2025
Really liked how our sales agent guided us throughout entire process. Our construction manager was also great to work with. He listened to all our concerns and completed everything on time.
Celina, TX, on Mar 07, 2025
The overall process was extremely transparent and smooth. The sales office/team answered all our question , helped to clear out ambiguities and ensured the move in /onboarding was smooth and clean. Special shout to [name removed] who spearheaded our purchase . She is super cool and always went above and beyond in resolving all issues and answering our questions and concerns . We are extremely excited with our new house especially being a FTHB.
Celina, TX, on Feb 16, 2025
I bought a Normandy home last year in the celina hills community and now in cross creek. The overall quality was much better in [name removed] hills. Some things like having the trim paint in closets made normandy stand out from the other builders and we liked that the most in celina hills. I’m disappointed that wasn’t done here in cross creek despite of requesting it several times.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Oct 04, 2025
Backyard is not level. If you walk around in backyard you will twist an ankle, so many holes and uneven ground. Fence is still too high. They already lowered it once, but dog can still escape underneath. Garage is cheap, rattles in the wind. Bought house on bike trails, but sprinklers are over used, mostly muddy and mud pours over trails, tons of weeds, no grass. First playground is so dangerous, newest playground falling apart. House does not have enough shelving/storage. I like the walk in pantry. Still frustrated we never got offered mudroom. Not exactly sure what all these HOA dues are going to, we pay almost as much as mustang lakes and get muddy trails and a pool we cant use, fire pit too far away. 1 firepit? Maybe we should be able to reserve and adults have a key to turn on? Honestly we are ready to move back to our old neighborhood.
Celina, on Oct 01, 2025
The buying process was very simple and smooth. Thanks to [name removed] for being such a great communicator and friend through the process.
Celina, on Sep 30, 2025
I have had issues with my flooring getting sounds when I walk I have raised the issue multiple times and I was told that it is common and we cannot do anything, so the customer service is little bad
Celina, on Sep 12, 2025
The build quality of the house is extremely good. The feel of it makes one trust the quality of materials used to build the house .
Celina, on Sep 07, 2025
[name removed], our agent was great and easy to work with
Celina, on Aug 29, 2025
I mostly enjoyed my home buying experience, where the Sales Representative [name removed] helps us understand the process thoroughly and guides us on how the entire process works. She never hides anything from us, and that is the best part about her. Overall, our experience with [name removed] was outstanding. Our experience in the Design Center was amazing as well. We forgot her name, but she spent two consecutive days with us, helping us pick appropriate materials and items with proper explanations that include cost, durability, looks, etc. My wife and I enjoyed those times. My friends with other builders mentioned that their design center experience was stressful, but for us, it was a stellar opposite. We never forget the name of our Building Manager because of his passion for building houses and delivering them to his customers. We had a great experience with [name removed], who took the time to explain each and every detail of the house during the construction phase. He and [name removed] used to call me every week to update me on the overall construction status and answer my questions. Even after the house was closed, [name removed] reached out to check if I needed any help or if there were any issues he could address. Overall, he is an excellent building manager. At the end, I would like to mention the materials of the Normandy Home. Many friends visited the house, and they all said that the material of the house is good and looks durable. Also, we did not find any outstanding or major issues so far. So far, our experience with the Normandy Warranty team has been positive, since they addressed all our requests. Although these are minor issues, their response has been immediate.
Celina, on Aug 28, 2025
The incentive on preferred lender was absolutely lies! The house itself per quality have many minir issues and when I asked for the warranty, the handyman guy came and put finger on the less serious issue Asked me to do some of them by myself ! And after 3 times texting me and while I was busy with job, he closed my case! In general, I would definitely not recommend Normandy homes and their lender, the GreenBrick. I will start to put more info with the videos on social media, soon.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
There are no homeowner comments for this time period yet