Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Allen, on Aug 27, 2021
There is a gutter missing above my garage door. Created multiple requests. Now they are saying that it can not be added. I checked all houses which are of same model and elevation of my home in our community and they all have gutter which are constructed before and after my house.
Allen, TX, on Jan 19, 2022
Overall, Normandy home did a great job to make purchase experience from contract through closing as pleasant as possible. The sales manager was knowledgeable and super responsive to all the questions we have. The construction manager was also very helpful on responding to our concerns. The weekly construction update was super nice to us as a buyer to get to know the update and the process of the house.
Allen, TX, on Dec 26, 2021
I liked how the processes were moving fast, prompt, and resolving with any issues. [name removed] was awesome. I also liked the weekly updates with photos. I disliked how Greenbrick mortgage communicated with me. It made me feel like I was getting played by the sales strategy they were using. I ended up getting another lender even with the greenbrick's matched rate. I disliked how late I was informed when the upgraded ceiling fan blade is too long for the flex room that it touches the door. [name removed] showed it to me after everything was installed. I think it is late to inform me in that stage and annoying that it required my intervention by getting the new fan with shorter blades, scheduling with electrician and things.
Allen, on Jan 08, 2022
I am not sure that the quality is top notch. Also it takes a number of nudges to respond to customer issues. Its not easy to report issues to your customer care too.
Allen, on Oct 29, 2021
Sales rep are nice. Getting things completed has been difficult. After closing I felt like building manager and warranty people don't really care about fixing the things that needs to be repaired. Keep getting run arounds and the service wasn't as good as before closing. Seems like once you close they don't care about providing excellent service. LeAnn and [name removed] has been good though and follows up with things.
Allen, TX, on Dec 21, 2021
Delay in house construction completion, but I understand its due to market situation which was beyond builders control.
Allen, on Nov 03, 2020
I love my Normandy home and would Absolutely buy another home build by Normandy in the future. The builder does everything he can to insure satisfaction from the homeowners. Each time I have had a concern, customer service quickly responds to my email. I am a proud Normandy home owner!
Allen, on Oct 02, 2021
Major delay in response, most of the time no response until I contacted Sales team (LeaAnn)
Allen, TX, on Dec 20, 2021
[name removed] and [name removed] were the best sales and builder team. Always on top of connecting and communications were awesome.
Allen, on Sep 21, 2020
The plumbing is not the best. Hot water at kitchen sink takes too long.
Allen, TX, on Nov 25, 2021
Though the closing of my house is in late September 2021, I am still abroad and have not been able to view my house yet. However, the sales representative has provided professional and personalised services all along, which accounted for the wonderful purchase experience.
Allen, on Sep 04, 2020
Ineffective communication. [name removed] enough attention to detail.
Allen, TX, on Oct 30, 2021
The [name removed] in office [name removed] is very professional and helping .She always positive and tries solve the issues by going out of way. Only 1 AC unit is scary what if it breaks down. And also bathroom shower is too small
Allen, on Aug 17, 2020
We had some issues with our plumbing, as well as with some drains outside of our home, which we were told could/would be fixed but were not. Outside of that, we have not had any major issues.
Allen, on Aug 02, 2018
Quality of work/craftsmanship, attention to detail, customer focus, responsiveness of all
Allen, TX, on Aug 10, 2021
I was sold the wrong floor plan to start. There were several mistakes to the contract that if I has the home owner would not have reviewed would have been missed. The sales agent was rude and condescending. Telling me on several occasions how my lot was "small" and "worried it won't appraise." I was told I was able to have certain items (kitchen cabinets, double oven, lighting etc.) and when it came time to complete that with contract/design it was not allowed and I had to reference emails confirming as well as providing information that other home owners with my floor plan had those items and that Normandy builds them as they are listed on the website. I was then given a multitude of excuses for why the mistakes were happening. I was pushed back by the design team for more than 2.5 months and then when I couldn't accommodate their schedule for me after trying to schedule for that time, I was told I would be in "breech of contract." Had to forward those to the sales agent and managers to get resolved. There was always an excuse for the lack of communication and mistakes from Normandy and they have never taken responsibility for their errors. The sales agent argued with myself and the construction manager for over 20 minutes during one of my meetings over the dining room feature which was clearly outlined in the blue print. The communication with Normandy has been poor. I was not given the opportunity for a walk through and was told by the construction manager (wally) at the time that my walk through was the same as my home orientation. I had to come on my own to have a walk through. He refused to meet me two days later for an actual walk through. I had mentioned items that needed repair months prior to close and it was not completed. Still not after almost 60 days after closing. I was forced to close on my home with several things wrong and incomplete with the promise they would be complete within one week of close. It has been almost 60 days and they are not fixed. They tiled my bathroom and laundry room incorrectly 3 times, when it was clearly listed on my contract. They were very quick to hold me to this "Contract" and no changes but they themselves I don't believe looked at it to ensure correctness. I have since moved in, the construction manager "wally" has left, did not make any effort to ensure that my items are taken care of. I have been working with the new construction manager who does seem to be willing to help and has been trying. It does not appear that Normandy has any concern for allowing closing on incomplete homes. When individuals purchase/build a new home, there is an expectation that they move in and things are complete, right, and there are minor issues that will arise as with everything, Normandy is willing to be a box builder and only concerned with pushing out homes and not caring about the finished product.
Allen, on Jul 27, 2018
as part of the HOA fees, it is reported that they will help with landscaping with the front yard. It appears that they have removed previous flowers, but the flowerbed remains empty. It has been like this for over six months.
Allen, on Jan 21, 2021
My sales manager [name removed] and builder [name removed] are both professional and always willing to answer my questions and provide feedbacks/updates on my new home
Allen, TX, on Jul 06, 2021
[name removed] and her staff was on top of things. I feel the workers could of done a better job because the house wasn’t fully ready during closing and it’s been over a month and I’m still trying to get things repaired/replaced/fixed.
Allen, on Jan 29, 2018
Continue to have issues with AC for over 2 months and still hasn't been resolved. The dead tree still hasn't been replaced. But both the tickets have been closed, so no one responds despite multiple follow-ups.
Allen, on Dec 02, 2020
My sales is [name removed] [name removed], and the construction manager is [name removed]. I cannot be happier with their work: they are detail-oriented and really hear what we needed and tried their best to help us. We feel very lucky to get to know them and are very satisfied.
Allen, TX, on Jul 05, 2021
Working with [name removed], the construction manager as well as the sales agents LeAnn and [name removed]
Allen, TX, on May 25, 2021
Like : Awesome support from LeaAnn Dislike : Multiple changes on closing dates,
Allen, on Jun 25, 2020
Liked Only the 30 day warranty, now everythu gets denied so have to say its pointless now.
Allen, TX, on Mar 27, 2021
There were some issues at the time of the final walk through but overall experience was good. I was thoroughly updated throughout the process. [name removed] was a great help and always available to answer any questions.
Allen, TX, on Jan 24, 2021
As of now every thing I good, only think is exception list is not got completed as per the date was committed
Allen, TX, on Jan 22, 2021
I loved the way they help me in closing it on time
Allen, on May 31, 2019
Quick to respond to warranty request. The follow up to see if the items were completed in a timely matter and to my satisfaction means a lot to me.
Allen, TX, on Dec 30, 2020
some issues we have found in the home needs addressing through warranty
Allen, on Mar 05, 2018
High end quality with attention to detail and All involved personnel were caring, competent and easy to work with. I have already recommended Normandy to others!
Allen, TX, on Nov 27, 2020
[Translated from ZH-S] Location, structure, appearance of the house
Allen, TX, on Nov 23, 2020
Everyone ( Sales representative [name removed], Walk-in manager [name removed] and Mortgage Lender- [name removed]) are very supportive and helpful
Allen, TX, on Oct 17, 2020
Overall it was nice experience. Construction work was on track throughout that ensured closing date is met. All the while during process I was kept updated on progress. Most of my work requests after moving in are also being taken care of. One thing that was kind of little disappointment. Opted for utility sink based on what was there in model home. However, sink installed in my house was not the same as model. I was not made aware that actual sink would be different. I believe sink provided is not worth the extra amount spent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Allen, TX, on Jan 19, 2022
Overall, Normandy home did a great job to make purchase experience from contract through closing as pleasant as possible. The sales manager was knowledgeable and super responsive to all the questions we have. The construction manager was also very helpful on responding to our concerns. The weekly construction update was super nice to us as a buyer to get to know the update and the process of the house.
Allen, TX, on Dec 26, 2021
I liked how the processes were moving fast, prompt, and resolving with any issues. [name removed] was awesome. I also liked the weekly updates with photos. I disliked how Greenbrick mortgage communicated with me. It made me feel like I was getting played by the sales strategy they were using. I ended up getting another lender even with the greenbrick's matched rate. I disliked how late I was informed when the upgraded ceiling fan blade is too long for the flex room that it touches the door. [name removed] showed it to me after everything was installed. I think it is late to inform me in that stage and annoying that it required my intervention by getting the new fan with shorter blades, scheduling with electrician and things.
Allen, TX, on Dec 21, 2021
Delay in house construction completion, but I understand its due to market situation which was beyond builders control.
Allen, TX, on Dec 20, 2021
[name removed] and [name removed] were the best sales and builder team. Always on top of connecting and communications were awesome.
Allen, TX, on Nov 25, 2021
Though the closing of my house is in late September 2021, I am still abroad and have not been able to view my house yet. However, the sales representative has provided professional and personalised services all along, which accounted for the wonderful purchase experience.
Allen, TX, on Oct 30, 2021
The [name removed] in office [name removed] is very professional and helping .She always positive and tries solve the issues by going out of way. Only 1 AC unit is scary what if it breaks down. And also bathroom shower is too small
Allen, TX, on Aug 10, 2021
I was sold the wrong floor plan to start. There were several mistakes to the contract that if I has the home owner would not have reviewed would have been missed. The sales agent was rude and condescending. Telling me on several occasions how my lot was "small" and "worried it won't appraise." I was told I was able to have certain items (kitchen cabinets, double oven, lighting etc.) and when it came time to complete that with contract/design it was not allowed and I had to reference emails confirming as well as providing information that other home owners with my floor plan had those items and that Normandy builds them as they are listed on the website. I was then given a multitude of excuses for why the mistakes were happening. I was pushed back by the design team for more than 2.5 months and then when I couldn't accommodate their schedule for me after trying to schedule for that time, I was told I would be in "breech of contract." Had to forward those to the sales agent and managers to get resolved. There was always an excuse for the lack of communication and mistakes from Normandy and they have never taken responsibility for their errors. The sales agent argued with myself and the construction manager for over 20 minutes during one of my meetings over the dining room feature which was clearly outlined in the blue print. The communication with Normandy has been poor. I was not given the opportunity for a walk through and was told by the construction manager (wally) at the time that my walk through was the same as my home orientation. I had to come on my own to have a walk through. He refused to meet me two days later for an actual walk through. I had mentioned items that needed repair months prior to close and it was not completed. Still not after almost 60 days after closing. I was forced to close on my home with several things wrong and incomplete with the promise they would be complete within one week of close. It has been almost 60 days and they are not fixed. They tiled my bathroom and laundry room incorrectly 3 times, when it was clearly listed on my contract. They were very quick to hold me to this "Contract" and no changes but they themselves I don't believe looked at it to ensure correctness. I have since moved in, the construction manager "wally" has left, did not make any effort to ensure that my items are taken care of. I have been working with the new construction manager who does seem to be willing to help and has been trying. It does not appear that Normandy has any concern for allowing closing on incomplete homes. When individuals purchase/build a new home, there is an expectation that they move in and things are complete, right, and there are minor issues that will arise as with everything, Normandy is willing to be a box builder and only concerned with pushing out homes and not caring about the finished product.
Allen, TX, on Jul 06, 2021
[name removed] and her staff was on top of things. I feel the workers could of done a better job because the house wasn’t fully ready during closing and it’s been over a month and I’m still trying to get things repaired/replaced/fixed.
Allen, TX, on Jul 05, 2021
Working with [name removed], the construction manager as well as the sales agents LeAnn and [name removed]
Allen, TX, on May 25, 2021
Like : Awesome support from LeaAnn Dislike : Multiple changes on closing dates,
Allen, TX, on Mar 27, 2021
There were some issues at the time of the final walk through but overall experience was good. I was thoroughly updated throughout the process. [name removed] was a great help and always available to answer any questions.
Allen, TX, on Jan 24, 2021
As of now every thing I good, only think is exception list is not got completed as per the date was committed
Allen, TX, on Jan 22, 2021
I loved the way they help me in closing it on time
Allen, TX, on Dec 30, 2020
some issues we have found in the home needs addressing through warranty
Allen, TX, on Nov 27, 2020
[Translated from ZH-S] Location, structure, appearance of the house
Allen, TX, on Nov 23, 2020
Everyone ( Sales representative [name removed], Walk-in manager [name removed] and Mortgage Lender- [name removed]) are very supportive and helpful
Allen, TX, on Oct 17, 2020
Overall it was nice experience. Construction work was on track throughout that ensured closing date is met. All the while during process I was kept updated on progress. Most of my work requests after moving in are also being taken care of. One thing that was kind of little disappointment. Opted for utility sink based on what was there in model home. However, sink installed in my house was not the same as model. I was not made aware that actual sink would be different. I believe sink provided is not worth the extra amount spent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Allen, on Jan 08, 2022
I am not sure that the quality is top notch. Also it takes a number of nudges to respond to customer issues. Its not easy to report issues to your customer care too.
Allen, on Oct 29, 2021
Sales rep are nice. Getting things completed has been difficult. After closing I felt like building manager and warranty people don't really care about fixing the things that needs to be repaired. Keep getting run arounds and the service wasn't as good as before closing. Seems like once you close they don't care about providing excellent service. LeAnn and [name removed] has been good though and follows up with things.
Allen, on Oct 02, 2021
Major delay in response, most of the time no response until I contacted Sales team (LeaAnn)
Allen, on Jan 21, 2021
My sales manager [name removed] and builder [name removed] are both professional and always willing to answer my questions and provide feedbacks/updates on my new home
Allen, on Dec 02, 2020
My sales is [name removed] [name removed], and the construction manager is [name removed]. I cannot be happier with their work: they are detail-oriented and really hear what we needed and tried their best to help us. We feel very lucky to get to know them and are very satisfied.
Allen, on Jun 25, 2020
Liked Only the 30 day warranty, now everythu gets denied so have to say its pointless now.
Allen, on May 31, 2019
Quick to respond to warranty request. The follow up to see if the items were completed in a timely matter and to my satisfaction means a lot to me.
Allen, on Mar 05, 2018
High end quality with attention to detail and All involved personnel were caring, competent and easy to work with. I have already recommended Normandy to others!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Allen, on Aug 27, 2021
There is a gutter missing above my garage door. Created multiple requests. Now they are saying that it can not be added. I checked all houses which are of same model and elevation of my home in our community and they all have gutter which are constructed before and after my house.
Allen, on Nov 03, 2020
I love my Normandy home and would Absolutely buy another home build by Normandy in the future. The builder does everything he can to insure satisfaction from the homeowners. Each time I have had a concern, customer service quickly responds to my email. I am a proud Normandy home owner!
Allen, on Sep 21, 2020
The plumbing is not the best. Hot water at kitchen sink takes too long.
Allen, on Sep 04, 2020
Ineffective communication. [name removed] enough attention to detail.
Allen, on Aug 17, 2020
We had some issues with our plumbing, as well as with some drains outside of our home, which we were told could/would be fixed but were not. Outside of that, we have not had any major issues.
Allen, on Aug 02, 2018
Quality of work/craftsmanship, attention to detail, customer focus, responsiveness of all
Allen, on Jul 27, 2018
as part of the HOA fees, it is reported that they will help with landscaping with the front yard. It appears that they have removed previous flowers, but the flowerbed remains empty. It has been like this for over six months.