Top Homebuilder Ratings & Reviews

Normandy Homes

Twin Creeks

75 Homeowner Reviews Completed May 2020 - Oct 2021

Overall Satisfaction

4.1
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.4

Lender Experience

4.6

Construction Experience

4.2

Customer Care Experience

4.4

Home Readiness

4.2

Installation & Workmanship

4.3

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Allen, on Aug 27, 2021

There is a gutter missing above my garage door. Created multiple requests. Now they are saying that it can not be added. I checked all houses which are of same model and elevation of my home in our community and they all have gutter which are constructed before and after my house.

2.9
Verified Homeowner
Allen, TX, on Aug 30, 2021

Everything was fine

4.1
Verified Homeowner
Allen, on Oct 02, 2021

Major delay in response, most of the time no response until I contacted Sales team (LeaAnn)

1.9
Verified Homeowner
Allen, on Jul 08, 2021

Open item from closing

2.7
Verified Homeowner
Allen, on Jul 29, 2021

Great experience and support

4.8
Verified Homeowner
Allen, TX, on Aug 10, 2021

I was sold the wrong floor plan to start. There were several mistakes to the contract that if I has the home owner would not have reviewed would have been missed. The sales agent was rude and condescending. Telling me on several occasions how my lot was "small" and "worried it won't appraise." I was told I was able to have certain items (kitchen cabinets, double oven, lighting etc.) and when it came time to complete that with contract/design it was not allowed and I had to reference emails confirming as well as providing information that other home owners with my floor plan had those items and that Normandy builds them as they are listed on the website. I was then given a multitude of excuses for why the mistakes were happening. I was pushed back by the design team for more than 2.5 months and then when I couldn't accommodate their schedule for me after trying to schedule for that time, I was told I would be in "breech of contract." Had to forward those to the sales agent and managers to get resolved. There was always an excuse for the lack of communication and mistakes from Normandy and they have never taken responsibility for their errors. The sales agent argued with myself and the construction manager for over 20 minutes during one of my meetings over the dining room feature which was clearly outlined in the blue print. The communication with Normandy has been poor. I was not given the opportunity for a walk through and was told by the construction manager (wally) at the time that my walk through was the same as my home orientation. I had to come on my own to have a walk through. He refused to meet me two days later for an actual walk through. I had mentioned items that needed repair months prior to close and it was not completed. Still not after almost 60 days after closing. I was forced to close on my home with several things wrong and incomplete with the promise they would be complete within one week of close. It has been almost 60 days and they are not fixed. They tiled my bathroom and laundry room incorrectly 3 times, when it was clearly listed on my contract. They were very quick to hold me to this "Contract" and no changes but they themselves I don't believe looked at it to ensure correctness. I have since moved in, the construction manager "wally" has left, did not make any effort to ensure that my items are taken care of. I have been working with the new construction manager who does seem to be willing to help and has been trying. It does not appear that Normandy has any concern for allowing closing on incomplete homes. When individuals purchase/build a new home, there is an expectation that they move in and things are complete, right, and there are minor issues that will arise as with everything, Normandy is willing to be a box builder and only concerned with pushing out homes and not caring about the finished product.

1.5
Verified Homeowner
Allen, on Jan 14, 2021

Nothing

3.3
Verified Homeowner
Allen, on Mar 02, 2021

Some services are addressed

4.5
Verified Homeowner
Allen, TX, on Jul 06, 2021

[name removed] and her staff was on top of things. I feel the workers could of done a better job because the house wasn’t fully ready during closing and it’s been over a month and I’m still trying to get things repaired/replaced/fixed.

3.9
Verified Homeowner
Allen, on Nov 03, 2020

I love my Normandy home and would Absolutely buy another home build by Normandy in the future. The builder does everything he can to insure satisfaction from the homeowners. Each time I have had a concern, customer service quickly responds to my email. I am a proud Normandy home owner!

4.8
Verified Homeowner
Allen, on Feb 21, 2021

Quick response for addressing all issues

4.9
Verified Homeowner
Allen, TX, on Jul 05, 2021

Working with [name removed], the construction manager as well as the sales agents LeAnn and [name removed]

5.0
Verified Homeowner
Allen, on Sep 21, 2020

The plumbing is not the best. Hot water at kitchen sink takes too long.

3.8
Verified Homeowner
Allen, on Feb 13, 2021

Great experience overall

4.5
Verified Homeowner
Allen, TX, on May 25, 2021

Like : Awesome support from LeaAnn Dislike : Multiple changes on closing dates,

4.3
Verified Homeowner
Allen, on Sep 04, 2020

Ineffective communication. [name removed] enough attention to detail.

3.6
Verified Homeowner
Allen, on Jan 21, 2021

My sales manager [name removed] and builder [name removed] are both professional and always willing to answer my questions and provide feedbacks/updates on my new home

5.0
Verified Homeowner
Allen, TX, on Mar 27, 2021

There were some issues at the time of the final walk through but overall experience was good. I was thoroughly updated throughout the process. [name removed] was a great help and always available to answer any questions.

4.7
Verified Homeowner
Allen, on Aug 17, 2020

We had some issues with our plumbing, as well as with some drains outside of our home, which we were told could/would be fixed but were not. Outside of that, we have not had any major issues.

3.3
Verified Homeowner
Allen, on Dec 02, 2020

My sales is [name removed] [name removed], and the construction manager is [name removed]. I cannot be happier with their work: they are detail-oriented and really hear what we needed and tried their best to help us. We feel very lucky to get to know them and are very satisfied.

5.0
Verified Homeowner
Allen, TX, on Mar 09, 2021

Each process was flexible and very smooth.

5.0
Verified Homeowner
Allen, on Aug 02, 2018

Quality of work/craftsmanship, attention to detail, customer focus, responsiveness of all

4.8
Verified Homeowner
Allen, on Aug 05, 2020

they are great

4.2
Verified Homeowner
Allen, TX, on Jan 24, 2021

As of now every thing I good, only think is exception list is not got completed as per the date was committed

5.0
Verified Homeowner
Allen, on Jul 27, 2018

as part of the HOA fees, it is reported that they will help with landscaping with the front yard. It appears that they have removed previous flowers, but the flowerbed remains empty. It has been like this for over six months.

4.7
Verified Homeowner
Allen, on Jun 25, 2020

Liked Only the 30 day warranty, now everythu gets denied so have to say its pointless now.

3.9
Verified Homeowner
Allen, TX, on Jan 22, 2021

I loved the way they help me in closing it on time

4.9
Verified Homeowner
Allen, on Jan 29, 2018

Continue to have issues with AC for over 2 months and still hasn't been resolved. The dead tree still hasn't been replaced. But both the tickets have been closed, so no one responds despite multiple follow-ups.

2.7
Verified Homeowner
Allen, on Jun 05, 2020

They are efficient, professional and courteous.

5.0
Verified Homeowner
Allen, TX, on Dec 30, 2020

some issues we have found in the home needs addressing through warranty

4.3
Verified Homeowner
Allen, on May 18, 2020

Normandy is responsive to requests for service.

3.5
Verified Homeowner
Allen, TX, on Nov 27, 2020

[Translated from ZH-S] Location, structure, appearance of the house

5.0
Verified Homeowner
Allen, on Aug 04, 2019

Quick response

5.0
Verified Homeowner
Allen, TX, on Nov 23, 2020

Everyone ( Sales representative [name removed], Walk-in manager [name removed] and Mortgage Lender- [name removed]) are very supportive and helpful

4.6
Verified Homeowner
Allen, on May 31, 2019

Quick to respond to warranty request. The follow up to see if the items were completed in a timely matter and to my satisfaction means a lot to me.

5.0
Verified Homeowner
Allen, TX, on Oct 17, 2020

Overall it was nice experience. Construction work was on track throughout that ensured closing date is met. All the while during process I was kept updated on progress. Most of my work requests after moving in are also being taken care of. One thing that was kind of little disappointment. Opted for utility sink based on what was there in model home. However, sink installed in my house was not the same as model. I was not made aware that actual sink would be different. I believe sink provided is not worth the extra amount spent.

4.9
Verified Homeowner
Allen, on Mar 05, 2018

High end quality with attention to detail and All involved personnel were caring, competent and easy to work with. I have already recommended Normandy to others!

5.0
Verified Homeowner
Allen, TX, on Oct 13, 2020

All went well.. appreciate the help

5.0
Verified Homeowner
Allen, on Feb 19, 2018

Quality

5.0
Verified Homeowner
Allen, TX, on Feb 21, 2020

If I ever had a question, I was contacted quickly with a response.

4.1
Verified Homeowner
Allen, TX, on Feb 06, 2020

[name removed] and [name removed] went out of their way to make us happy

4.9
Verified Homeowner
Allen, TX, on Feb 06, 2020

the overall experience was satisfactory. The only thing i liked the best was since i was among the first i had an option to chose the lot I wanted and the plan I wanted.

3.0
Verified Homeowner
Allen, TX, on Jan 17, 2020

The people involved from the agent to the builder has been very friendly and helpful.

4.6
Verified Homeowner
Allen, TX, on Dec 16, 2019

clear communication, negotiated with me

4.7
Verified Homeowner
Allen, TX, on Nov 09, 2019

Great Customer Service and Quality Construction!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Aug 30, 2021

Everything was fine

4.1
Verified Homeowner
Allen, TX, on Aug 10, 2021

I was sold the wrong floor plan to start. There were several mistakes to the contract that if I has the home owner would not have reviewed would have been missed. The sales agent was rude and condescending. Telling me on several occasions how my lot was "small" and "worried it won't appraise." I was told I was able to have certain items (kitchen cabinets, double oven, lighting etc.) and when it came time to complete that with contract/design it was not allowed and I had to reference emails confirming as well as providing information that other home owners with my floor plan had those items and that Normandy builds them as they are listed on the website. I was then given a multitude of excuses for why the mistakes were happening. I was pushed back by the design team for more than 2.5 months and then when I couldn't accommodate their schedule for me after trying to schedule for that time, I was told I would be in "breech of contract." Had to forward those to the sales agent and managers to get resolved. There was always an excuse for the lack of communication and mistakes from Normandy and they have never taken responsibility for their errors. The sales agent argued with myself and the construction manager for over 20 minutes during one of my meetings over the dining room feature which was clearly outlined in the blue print. The communication with Normandy has been poor. I was not given the opportunity for a walk through and was told by the construction manager (wally) at the time that my walk through was the same as my home orientation. I had to come on my own to have a walk through. He refused to meet me two days later for an actual walk through. I had mentioned items that needed repair months prior to close and it was not completed. Still not after almost 60 days after closing. I was forced to close on my home with several things wrong and incomplete with the promise they would be complete within one week of close. It has been almost 60 days and they are not fixed. They tiled my bathroom and laundry room incorrectly 3 times, when it was clearly listed on my contract. They were very quick to hold me to this "Contract" and no changes but they themselves I don't believe looked at it to ensure correctness. I have since moved in, the construction manager "wally" has left, did not make any effort to ensure that my items are taken care of. I have been working with the new construction manager who does seem to be willing to help and has been trying. It does not appear that Normandy has any concern for allowing closing on incomplete homes. When individuals purchase/build a new home, there is an expectation that they move in and things are complete, right, and there are minor issues that will arise as with everything, Normandy is willing to be a box builder and only concerned with pushing out homes and not caring about the finished product.

1.5
Verified Homeowner
Allen, TX, on Jul 06, 2021

[name removed] and her staff was on top of things. I feel the workers could of done a better job because the house wasn’t fully ready during closing and it’s been over a month and I’m still trying to get things repaired/replaced/fixed.

3.9
Verified Homeowner
Allen, TX, on Jul 05, 2021

Working with [name removed], the construction manager as well as the sales agents LeAnn and [name removed]

5.0
Verified Homeowner
Allen, TX, on May 25, 2021

Like : Awesome support from LeaAnn Dislike : Multiple changes on closing dates,

4.3
Verified Homeowner
Allen, TX, on Mar 27, 2021

There were some issues at the time of the final walk through but overall experience was good. I was thoroughly updated throughout the process. [name removed] was a great help and always available to answer any questions.

4.7
Verified Homeowner
Allen, TX, on Mar 09, 2021

Each process was flexible and very smooth.

5.0
Verified Homeowner
Allen, TX, on Jan 24, 2021

As of now every thing I good, only think is exception list is not got completed as per the date was committed

5.0
Verified Homeowner
Allen, TX, on Jan 22, 2021

I loved the way they help me in closing it on time

4.9
Verified Homeowner
Allen, TX, on Dec 30, 2020

some issues we have found in the home needs addressing through warranty

4.3
Verified Homeowner
Allen, TX, on Nov 27, 2020

[Translated from ZH-S] Location, structure, appearance of the house

5.0
Verified Homeowner
Allen, TX, on Nov 23, 2020

Everyone ( Sales representative [name removed], Walk-in manager [name removed] and Mortgage Lender- [name removed]) are very supportive and helpful

4.6
Verified Homeowner
Allen, TX, on Oct 17, 2020

Overall it was nice experience. Construction work was on track throughout that ensured closing date is met. All the while during process I was kept updated on progress. Most of my work requests after moving in are also being taken care of. One thing that was kind of little disappointment. Opted for utility sink based on what was there in model home. However, sink installed in my house was not the same as model. I was not made aware that actual sink would be different. I believe sink provided is not worth the extra amount spent.

4.9
Verified Homeowner
Allen, TX, on Oct 13, 2020

All went well.. appreciate the help

5.0
Verified Homeowner
Allen, TX, on Feb 21, 2020

If I ever had a question, I was contacted quickly with a response.

4.1
Verified Homeowner
Allen, TX, on Feb 06, 2020

[name removed] and [name removed] went out of their way to make us happy

4.9
Verified Homeowner
Allen, TX, on Feb 06, 2020

the overall experience was satisfactory. The only thing i liked the best was since i was among the first i had an option to chose the lot I wanted and the plan I wanted.

3.0
Verified Homeowner
Allen, TX, on Jan 17, 2020

The people involved from the agent to the builder has been very friendly and helpful.

4.6
Verified Homeowner
Allen, TX, on Dec 16, 2019

clear communication, negotiated with me

4.7
Verified Homeowner
Allen, TX, on Nov 09, 2019

Great Customer Service and Quality Construction!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on Oct 02, 2021

Major delay in response, most of the time no response until I contacted Sales team (LeaAnn)

1.9
Verified Homeowner
Allen, on Jul 08, 2021

Open item from closing

2.7
Verified Homeowner
Allen, on Mar 02, 2021

Some services are addressed

4.5
Verified Homeowner
Allen, on Feb 21, 2021

Quick response for addressing all issues

4.9
Verified Homeowner
Allen, on Feb 13, 2021

Great experience overall

4.5
Verified Homeowner
Allen, on Jan 21, 2021

My sales manager [name removed] and builder [name removed] are both professional and always willing to answer my questions and provide feedbacks/updates on my new home

5.0
Verified Homeowner
Allen, on Dec 02, 2020

My sales is [name removed] [name removed], and the construction manager is [name removed]. I cannot be happier with their work: they are detail-oriented and really hear what we needed and tried their best to help us. We feel very lucky to get to know them and are very satisfied.

5.0
Verified Homeowner
Allen, on Aug 05, 2020

they are great

4.2
Verified Homeowner
Allen, on Jun 25, 2020

Liked Only the 30 day warranty, now everythu gets denied so have to say its pointless now.

3.9
Verified Homeowner
Allen, on Jun 05, 2020

They are efficient, professional and courteous.

5.0
Verified Homeowner
Allen, on May 18, 2020

Normandy is responsive to requests for service.

3.5
Verified Homeowner
Allen, on Aug 04, 2019

Quick response

5.0
Verified Homeowner
Allen, on May 31, 2019

Quick to respond to warranty request. The follow up to see if the items were completed in a timely matter and to my satisfaction means a lot to me.

5.0
Verified Homeowner
Allen, on Mar 05, 2018

High end quality with attention to detail and All involved personnel were caring, competent and easy to work with. I have already recommended Normandy to others!

5.0
Verified Homeowner
Allen, on Feb 19, 2018

Quality

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on Aug 27, 2021

There is a gutter missing above my garage door. Created multiple requests. Now they are saying that it can not be added. I checked all houses which are of same model and elevation of my home in our community and they all have gutter which are constructed before and after my house.

2.9
Verified Homeowner
Allen, on Jul 29, 2021

Great experience and support

4.8
Verified Homeowner
Allen, on Jan 14, 2021

Nothing

3.3
Verified Homeowner
Allen, on Nov 03, 2020

I love my Normandy home and would Absolutely buy another home build by Normandy in the future. The builder does everything he can to insure satisfaction from the homeowners. Each time I have had a concern, customer service quickly responds to my email. I am a proud Normandy home owner!

4.8
Verified Homeowner
Allen, on Sep 21, 2020

The plumbing is not the best. Hot water at kitchen sink takes too long.

3.8
Verified Homeowner
Allen, on Sep 04, 2020

Ineffective communication. [name removed] enough attention to detail.

3.6
Verified Homeowner
Allen, on Aug 17, 2020

We had some issues with our plumbing, as well as with some drains outside of our home, which we were told could/would be fixed but were not. Outside of that, we have not had any major issues.

3.3
Verified Homeowner
Allen, on Aug 02, 2018

Quality of work/craftsmanship, attention to detail, customer focus, responsiveness of all

4.8
Verified Homeowner
Allen, on Jul 27, 2018

as part of the HOA fees, it is reported that they will help with landscaping with the front yard. It appears that they have removed previous flowers, but the flowerbed remains empty. It has been like this for over six months.

4.7
Verified Homeowner
Allen, on Jan 29, 2018

Continue to have issues with AC for over 2 months and still hasn't been resolved. The dead tree still hasn't been replaced. But both the tickets have been closed, so no one responds despite multiple follow-ups.

2.7
Verified Homeowner