Overall Satisfaction
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Windsong Ranch offers residents incredible homes, extraordinary amenities (now including The Lagoon!), and an award-winning, on-site lifestyle program with a full calendar of social events and fitness classes. Windsong Ranch has set a new standard for master-planned communities in North Dallas.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 15, 2025
AC machine designed beside guest bedroom.it is producing everyday loud noise and interruption to my guest sleep as well.Bricks constructed beyond foundation and not seen any of he with this less quality. Vent placement are not as per conservative guidelines.Builder promised cracked tile get replaced but no response till now.
Prosper, TX, on Jul 05, 2025
I am grateful to the team which I was interacted in the process of purchasing new home especially [name removed], as she helped in lot of ways in decision making and it’s very easy access with her for all information. Thank you so much once again to all to help me in this process.
Prosper, on Jan 22, 2025
The quality is not as expected. Lot of the things on the home are not a good quality stuff. Example: cabinets & its paint, Cabinet Drawer rails, Uneven flooring. I expected a good quality home from a premium builder.
Prosper, TX, on Jun 16, 2025
Purchase was easy and went smooth. Moving was the worst part
Prosper, on Aug 05, 2025
I hate that they didn't paint the underside of the counter
Prosper, on Sep 16, 2024
In the nearly 6 months that I have lived in this new home, I have had several issues and literally every month I have to contact Warranty team to fix one or other issues, and most of them stem from poor quality of workmanship! For a premium product you are selling, I expected the quality to be of top notch, but only after moving in and started living in the house I realize the quality is not worth the premium you are charging and really wonder what kind of quality control you have in place! If you were to pay more than $1000 for an iPhone and then you have to visit Apple Store to fix one or other issues every month, would you be happy with that?
Prosper, on Apr 17, 2025
the walk in inspection done with the construction manager was not pleasant
Prosper, TX, on Jun 14, 2025
Working with [name removed] was a fantastic experience for almost 2 years. A big shout out to her. She has a lot of patience and accommodated at a place where we wanted to be. And thanks to [name removed] too for her help
Prosper, on Jul 04, 2024
I liked the quality. Disliked about warranty orientation and I requested to have session after I missed the appoitnment after my closing but my request did not fulfill till date. I lost hvac 10 years warranty
Prosper, on Apr 10, 2025
[name removed], the Warranty Manager has delivered an excellent service to fix the issues identified in our house. He carefully inspected & analyzed the issues we reported and took responsibility to make sure the Technician working on the issue has resolved it in an proper manner.
Prosper, TX, on May 30, 2025
Working with US bank is not good experience. Zero information provided frm US bank side. i had to figure out on my own
Prosper, on Jun 30, 2024
Warranty is overall good, but having issues with flooring services from more than 1 month with no resolution to the issues with LVP. I was expecting better from Normandy
Prosper, TX, on May 13, 2025
The security System installed in the home. The person from HomePro never called me till now.
Prosper, on Jan 06, 2025
The overall quality is good. there are several places that disappointed me: 1. Scars on the driveway and sidewalk; not enough care was taken during construction to avoid scars on concrete and it was found acceptable for delivery. Prominent scars degrade the curb appeal. 2. Not offering bedroom door knobs on all bedrooms. 3. General attention to detail somewhat falls short.
Prosper, TX, on Apr 03, 2025
We thoroughly enjoyed our experience as a whole. [name removed] and our builder [name removed] were nothing short of amazing. Throughout the process we felt heard, supported, and truly felt as if they both had our best interests in mind. We would HIGHLY recommend Normandy Homes.
Prosper, on Oct 04, 2023
I like the warranty service/customer care experience. The request is timely acknowledged and acted accordingly
Prosper, on Jan 03, 2025
Liked the overall quality of work compared to similar value house in neighborhood, warranty process with tickets & followups are good and timely.
Prosper, TX, on Feb 08, 2025
I loved [name removed] and [name removed] professionalism and there commitments.
Prosper, on Oct 22, 2024
Last minute request from normandy to change the brick color of my home is making me regret my decision of going with normandy
Prosper, TX, on Oct 23, 2024
I recently purchase a new home from Normandy Homes and entire experience has been fantastic from start to finish< Throughout the entire process, the team was professional responsive and easy to work with they were always available to answer question and kept me updated at every stage of construction to name a few professional, Like [name removed] and [name removed] were like my family member I enjoyed getting calls on every update I think twice a week thank you for all your help guys
Prosper, TX, on Aug 25, 2024
I have noticed several issues with the construction quality that have been disappointing. Specifically, Paintings, I'm already seeing some cracks in the walls, doors, etc.
Prosper, on Sep 10, 2024
We painted our kitchen cabinets through normandy. The quality is worst. I spoke to many painters and all of them mentioned that this can only happen if bad quality or diluted paint is used. The paint keeps getting stuffed even with minor touch and cleaning them is impossible as the paint comes off. I never expected such cheap quality paint
Prosper, TX, on Jun 11, 2024
I had a big expectation on construction clean but it wasn’t up to my expectations. I had to spend a lot of time and energy in making sure the home gets clean after I was given the keys.
Prosper, on Aug 22, 2024
services request execution delay in the last 2-3 months. It used to good before.
Prosper, on Mar 25, 2024
1.Excellent Warranty Support. always there when needed (although not many times needed) 2.Good Quality of build 3.It was a very good experience during pre-move
Prosper, TX, on May 15, 2024
Like: [name removed] is very well organized throughout the process in terms of scheduling things to happen on time. They are very knowledgeable and has done an excellent customer service in explaining me the options available and thereby helped me to make the right choices for the Home. I am very pleased and Thankful to [name removed] and [name removed] for all their support in constructing our House. Dislike: I wish Normandy has better offer on certain things like providing the Ceiling Fans for the bedrooms, pendant lights for kitchen Island as part of basic package. I need to hire a contractor to do this work to make the house complete.
Prosper, on Mar 14, 2024
Like: warranty services, value for money Dislike: the quality of certain things in my house
Prosper, TX, on Apr 30, 2024
My experience with this builder has been incredibly disappointing. Despite agreeing to replace a window with a significant scratch, they reneged during the final inspection, claiming to have replaced a different window without any issues. The builder's unprofessionalism was further highlighted by their prolonged personal phone calls during orientation, totaling over 30 minutes. When attempting to report issues, I was met with aggressive behavior and threats. It's disheartening that none of the reported issues were deemed worthy of warranty coverage. It begs the question of how Normandy Homes trains its employees to interact with customers. Overall, the poor quality of the home does not justify the investment made.
Prosper, TX, on Apr 28, 2024
Normandy Homes did a horrible job with the timelines. When we executed the purchase agreement the home was move in ready and had to close by April. After signing the contract the builder was informed the home did not pass city inspection and would have to make some repairs. Instead of delaying closing to provide enough time to complete repairs and go through the final walk thru in a timely manner the closing date was kept and repairs were not completed until less than a week from closing. This is turn delayed timing on when we could have on our third party inspect the home. By the time our third party inspector did their part the list of items found would not be completed in time for closing. At that point closing was pushed out a week but that kept us in limbo with out moving plans and commitments made on selling our previous home.
Prosper, TX, on Apr 15, 2024
Likes being - model options, the quality of the build, the effective and timely communication by our sales manager, [name removed] and competence and guidance from the design center representative, [name removed] and flexibility and support from our Construction manager, [name removed]. We really appreciate the amazing support and guidance from [name removed] throughout the process, specifically in clarifying all our doubts/questions promptly and she always took time to give us all the required details and go the extra mile when required which mattered a lot as we were out of state. She made the entire journey exciting, smooth and enjoyable. Special thanks to our Design center representative, [name removed], whose expert advise helped add to the beauty of our home. Special thanks to [name removed], our construction manager for being supportive and flexible throughout the process and giving us timely updates with beautiful pics of the house. Dislikes - The experience with our HomePro representative was not very good. We never got timely responses and also she was not very clear about the products and options available with our builder. We had to constantly follow up to get things done. Also, one thing that would be great if [name removed] could change, would be - to give the buyer due courtesy and not always assume that buyers like to find faults or report issues for no reason.
Prosper, TX, on Mar 24, 2024
It was smooth experience [name removed] was our first contact when we walked in to check and she patiently answered all the questions she also helped my other friend in getting the contract signed right during the long weekend July-4. After [name removed] moved other community still [name removed] took care of us.
Prosper, TX, on Feb 23, 2024
We like the build quality and how [name removed] helped us understand each upgrade options we chose, provided on schedule, always being communicated. What we didn't like much is design center options are very limited in countertop selection, kitchen sink or appliances, no option to chose other brands of appliances.
Prosper, TX, on Feb 12, 2024
Meeting commitments, quality constructions, and addressing concerns promptly. Special thanks to builder ([name removed]) & Sales ([name removed]) for the wonderful buying experience.
Prosper, TX, on Feb 01, 2024
Great sales manager - very knowledgeable and provided personalised service Great builder - clear communication, attention to detail and quality of build Great title company (green brick) - very accommodating and helpful Clear communication through out.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, TX, on Jul 05, 2025
I am grateful to the team which I was interacted in the process of purchasing new home especially [name removed], as she helped in lot of ways in decision making and it’s very easy access with her for all information. Thank you so much once again to all to help me in this process.
Prosper, TX, on Jun 16, 2025
Purchase was easy and went smooth. Moving was the worst part
Prosper, TX, on Jun 14, 2025
Working with [name removed] was a fantastic experience for almost 2 years. A big shout out to her. She has a lot of patience and accommodated at a place where we wanted to be. And thanks to [name removed] too for her help
Prosper, TX, on May 30, 2025
Working with US bank is not good experience. Zero information provided frm US bank side. i had to figure out on my own
Prosper, TX, on May 13, 2025
The security System installed in the home. The person from HomePro never called me till now.
Prosper, TX, on Apr 03, 2025
We thoroughly enjoyed our experience as a whole. [name removed] and our builder [name removed] were nothing short of amazing. Throughout the process we felt heard, supported, and truly felt as if they both had our best interests in mind. We would HIGHLY recommend Normandy Homes.
Prosper, TX, on Feb 08, 2025
I loved [name removed] and [name removed] professionalism and there commitments.
Prosper, TX, on Oct 23, 2024
I recently purchase a new home from Normandy Homes and entire experience has been fantastic from start to finish< Throughout the entire process, the team was professional responsive and easy to work with they were always available to answer question and kept me updated at every stage of construction to name a few professional, Like [name removed] and [name removed] were like my family member I enjoyed getting calls on every update I think twice a week thank you for all your help guys
Prosper, TX, on Aug 25, 2024
I have noticed several issues with the construction quality that have been disappointing. Specifically, Paintings, I'm already seeing some cracks in the walls, doors, etc.
Prosper, TX, on Jun 11, 2024
I had a big expectation on construction clean but it wasn’t up to my expectations. I had to spend a lot of time and energy in making sure the home gets clean after I was given the keys.
Prosper, TX, on May 15, 2024
Like: [name removed] is very well organized throughout the process in terms of scheduling things to happen on time. They are very knowledgeable and has done an excellent customer service in explaining me the options available and thereby helped me to make the right choices for the Home. I am very pleased and Thankful to [name removed] and [name removed] for all their support in constructing our House. Dislike: I wish Normandy has better offer on certain things like providing the Ceiling Fans for the bedrooms, pendant lights for kitchen Island as part of basic package. I need to hire a contractor to do this work to make the house complete.
Prosper, TX, on Apr 30, 2024
My experience with this builder has been incredibly disappointing. Despite agreeing to replace a window with a significant scratch, they reneged during the final inspection, claiming to have replaced a different window without any issues. The builder's unprofessionalism was further highlighted by their prolonged personal phone calls during orientation, totaling over 30 minutes. When attempting to report issues, I was met with aggressive behavior and threats. It's disheartening that none of the reported issues were deemed worthy of warranty coverage. It begs the question of how Normandy Homes trains its employees to interact with customers. Overall, the poor quality of the home does not justify the investment made.
Prosper, TX, on Apr 28, 2024
Normandy Homes did a horrible job with the timelines. When we executed the purchase agreement the home was move in ready and had to close by April. After signing the contract the builder was informed the home did not pass city inspection and would have to make some repairs. Instead of delaying closing to provide enough time to complete repairs and go through the final walk thru in a timely manner the closing date was kept and repairs were not completed until less than a week from closing. This is turn delayed timing on when we could have on our third party inspect the home. By the time our third party inspector did their part the list of items found would not be completed in time for closing. At that point closing was pushed out a week but that kept us in limbo with out moving plans and commitments made on selling our previous home.
Prosper, TX, on Apr 15, 2024
Likes being - model options, the quality of the build, the effective and timely communication by our sales manager, [name removed] and competence and guidance from the design center representative, [name removed] and flexibility and support from our Construction manager, [name removed]. We really appreciate the amazing support and guidance from [name removed] throughout the process, specifically in clarifying all our doubts/questions promptly and she always took time to give us all the required details and go the extra mile when required which mattered a lot as we were out of state. She made the entire journey exciting, smooth and enjoyable. Special thanks to our Design center representative, [name removed], whose expert advise helped add to the beauty of our home. Special thanks to [name removed], our construction manager for being supportive and flexible throughout the process and giving us timely updates with beautiful pics of the house. Dislikes - The experience with our HomePro representative was not very good. We never got timely responses and also she was not very clear about the products and options available with our builder. We had to constantly follow up to get things done. Also, one thing that would be great if [name removed] could change, would be - to give the buyer due courtesy and not always assume that buyers like to find faults or report issues for no reason.
Prosper, TX, on Mar 24, 2024
It was smooth experience [name removed] was our first contact when we walked in to check and she patiently answered all the questions she also helped my other friend in getting the contract signed right during the long weekend July-4. After [name removed] moved other community still [name removed] took care of us.
Prosper, TX, on Feb 23, 2024
We like the build quality and how [name removed] helped us understand each upgrade options we chose, provided on schedule, always being communicated. What we didn't like much is design center options are very limited in countertop selection, kitchen sink or appliances, no option to chose other brands of appliances.
Prosper, TX, on Feb 12, 2024
Meeting commitments, quality constructions, and addressing concerns promptly. Special thanks to builder ([name removed]) & Sales ([name removed]) for the wonderful buying experience.
Prosper, TX, on Feb 01, 2024
Great sales manager - very knowledgeable and provided personalised service Great builder - clear communication, attention to detail and quality of build Great title company (green brick) - very accommodating and helpful Clear communication through out.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Mar 15, 2025
AC machine designed beside guest bedroom.it is producing everyday loud noise and interruption to my guest sleep as well.Bricks constructed beyond foundation and not seen any of he with this less quality. Vent placement are not as per conservative guidelines.Builder promised cracked tile get replaced but no response till now.
Prosper, on Jan 22, 2025
The quality is not as expected. Lot of the things on the home are not a good quality stuff. Example: cabinets & its paint, Cabinet Drawer rails, Uneven flooring. I expected a good quality home from a premium builder.
Prosper, on Sep 16, 2024
In the nearly 6 months that I have lived in this new home, I have had several issues and literally every month I have to contact Warranty team to fix one or other issues, and most of them stem from poor quality of workmanship! For a premium product you are selling, I expected the quality to be of top notch, but only after moving in and started living in the house I realize the quality is not worth the premium you are charging and really wonder what kind of quality control you have in place! If you were to pay more than $1000 for an iPhone and then you have to visit Apple Store to fix one or other issues every month, would you be happy with that?
Prosper, on Jul 04, 2024
I liked the quality. Disliked about warranty orientation and I requested to have session after I missed the appoitnment after my closing but my request did not fulfill till date. I lost hvac 10 years warranty
Prosper, on Jun 30, 2024
Warranty is overall good, but having issues with flooring services from more than 1 month with no resolution to the issues with LVP. I was expecting better from Normandy
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Prosper, on Aug 05, 2025
I hate that they didn't paint the underside of the counter
Prosper, on Apr 17, 2025
the walk in inspection done with the construction manager was not pleasant
Prosper, on Apr 10, 2025
[name removed], the Warranty Manager has delivered an excellent service to fix the issues identified in our house. He carefully inspected & analyzed the issues we reported and took responsibility to make sure the Technician working on the issue has resolved it in an proper manner.
Prosper, on Jan 06, 2025
The overall quality is good. there are several places that disappointed me: 1. Scars on the driveway and sidewalk; not enough care was taken during construction to avoid scars on concrete and it was found acceptable for delivery. Prominent scars degrade the curb appeal. 2. Not offering bedroom door knobs on all bedrooms. 3. General attention to detail somewhat falls short.
Prosper, on Jan 03, 2025
Liked the overall quality of work compared to similar value house in neighborhood, warranty process with tickets & followups are good and timely.
Prosper, on Oct 22, 2024
Last minute request from normandy to change the brick color of my home is making me regret my decision of going with normandy
Prosper, on Sep 10, 2024
We painted our kitchen cabinets through normandy. The quality is worst. I spoke to many painters and all of them mentioned that this can only happen if bad quality or diluted paint is used. The paint keeps getting stuffed even with minor touch and cleaning them is impossible as the paint comes off. I never expected such cheap quality paint
Prosper, on Aug 22, 2024
services request execution delay in the last 2-3 months. It used to good before.
Prosper, on Mar 25, 2024
1.Excellent Warranty Support. always there when needed (although not many times needed) 2.Good Quality of build 3.It was a very good experience during pre-move