Top Homebuilder Ratings & Reviews

Normandy Homes

Cypress Meadows

51 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.1
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.1

Purchase Experience

4.5

Home Personalization Experience

4.3

Lender Experience

4.8

Construction Experience

4.3

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.2

Community Profile

Cypress Meadows



MASTER PLANNED

Located in Allen, Texas- on the Plano and Allen border at McDermott and Custer, Cypress Meadows is near endless entertainment, dining, and shopping.

It is the perfect combination of top schools and location. The community has easy access to HWY 121 and HWY 75 for easy access throughout the entire DFW Metroplex. This neighborhood is within minutes from major shopping areas such as: Stonebriar Mall in Frisco The Shops at Legacy Allen Premium Outlets Watters Creek Crossing Villages of Fairview/Allen Event Center Cypress Meadows offers amazing open concept home designs with flexible room options. Each design is constructed with the latest, energy efficient building products and quality materials.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Allen, on Sep 23, 2019

I'm very unsatisfied with the warranty service. [removed] and [removed] both committed if there's any question or problem, just contact them. But no one answered our call, no call back for our voice message, no text back. We still have problem with our gutter diverter, which [removed] said he would send someone to check. And the people sent to fix our window were very unprofessional, window slided down again just after they left...

1.5
Verified Homeowner
Allen, on Sep 23, 2019

Quality of Home Prompt in service

4.6
Verified Homeowner
Allen, on Aug 06, 2019

excellent support on fixing water draining issue from gutter quickly.

5.0
Verified Homeowner
Allen, on May 16, 2019

Very prompt

4.6
Verified Homeowner
Allen, on May 10, 2019

The house is very energy efficient.

4.6
Verified Homeowner
Allen, on May 06, 2019

The agent, [removed], was very responsive and answered all of our questions. We visited a community she was in, but because there wasn’t any homes in that community that met our timeframe and other requirements, she recommended the home we eventually purchased that was in another community.

4.8
Verified Homeowner
Allen, on May 01, 2019

The customer service [removed], is very helpful.

4.5
Verified Homeowner
Allen, on Apr 29, 2019

Follow up on warranty work

4.7
Verified Homeowner
Allen, on Apr 15, 2019

Response is amazing. Really like warranty team

5.0
Verified Homeowner
Allen, on Apr 14, 2019

the main quality of the house is very good. however some small parts like kitchen back wall grout was bad. and all stone tops were not sealed

4.7
Verified Homeowner
Allen, on Apr 09, 2019

I get prompt response from team when I submit a ticket for an issue.

4.2
Verified Homeowner
Allen, on Mar 17, 2019

[removed] was very professional and detail oriented.

5.0
Verified Homeowner
Allen, on Mar 06, 2019

[removed] has been great to work with. He is very understanding and easy to communicate with.

3.2
Verified Homeowner
Allen, on Mar 02, 2019

The floor plan is great and people working for Normandy are easy to work with. My utility bills are lower than expected.

4.0
Verified Homeowner
Allen, on Feb 21, 2019

Normandy Homes has addressed every issue that we have had since moving in. They are prompt and repair or correct each request item.

4.2
Verified Homeowner
Allen, on Feb 14, 2019

Quality of materials and construction

3.5
Verified Homeowner
Allen, on Feb 03, 2019

Overall they build a good quality home. However there are some areas to improve such as wood flooring. Also they sometimes would ignore issues brought up by us which then turns into more work and expense for the builder. In general we feel there is lot of room for operational efficiency improvements that can be done to save money for the builder which then can reflect in lower home prices too.

3.8
Verified Homeowner
Allen, on Dec 15, 2018

Highly professional and quality is good. Personally I felt they should be little flexible in accommodating small customer needs. For Eg: I requested even before sheet rock was put to move the Ethernet cable in a room across the wall and they did not accommodate the change even after several request. wish they should have done this change and now I'm stuck sitting on one corner of study for remaining of my house life.

4.7
Verified Homeowner
Allen, on Dec 13, 2018

the customer service across the different stages was awesome

5.0
Verified Homeowner
Allen, on Dec 09, 2018

Fast response very personal service

5.0
Verified Homeowner
Allen, on Dec 03, 2018

Been great

5.0
Verified Homeowner
Allen, on Nov 08, 2018

Very friendly; prompt in doing what is committed and always do a good job.

4.6
Verified Homeowner
Allen, on Oct 30, 2018

Timely delivery, good quality.

3.5
Verified Homeowner
Allen, on Oct 30, 2018

I’ve received excellent customer service throughout the entire process. [removed] and [removed] have been wonderful to work with. They’re kept me well informed,pertaining to whatever needed to be done at my home.

5.0
Verified Homeowner
Allen, on Oct 13, 2018

Pre-closing walk through was conducted professionally

3.3
Verified Homeowner
Allen, on Oct 07, 2018

These ratings are toward the home builders of my home's construction period. My first home builder often time did not response to our requested and the house was flooded with water under his watch and he was fired 3 months before my home is closed. The 2nd home builder has no experience prior taking over supervising my home. He was very communicated with us. I would say that without him we would not have brought this damaged house. I heard he has left Normandy recently. Sorry that Normandy lost a good builder. Another complaint was that our sale manager was not very responsible in supervising our first builder. In sum, we are not very happy to buy this house but we have no choice because we have made all arrangements to move to this house. We would withdrew the purchase should we could then.

5.0
Verified Homeowner
Allen, on Sep 18, 2018

Except for one outstanding item the warranty service/customer care has been timely and professionally handled. They were very knowledgeable in determining the root cause of issues and then fixing the problem.

4.6
Verified Homeowner
Allen, on Aug 12, 2018

Very good follow up to fix complaints

4.2
Verified Homeowner
Allen, on Jul 19, 2018

The design center was excellent.

4.0
Verified Homeowner
Allen, on Jun 28, 2018

I was updated throughout the entire process.Bioth [removed] and [removed] were excellent and very helpful.Overall it’s been s good experience and all issues that came up post move in are being resolved.

4.8
Verified Homeowner
Allen, on Jun 18, 2018

Prompt Solved problem completely

4.9
Verified Homeowner
Allen, on Jun 11, 2018

Just learning the process of everything.

4.6
Verified Homeowner
Allen, on May 30, 2018

Very courteous, prompt in their actions and do what they said they will do. The warranty team has been great to work with.

4.7
Verified Homeowner
Allen, on May 17, 2018

quick response to questions and requests

4.7
Verified Homeowner
Allen, on Apr 17, 2018

Our experience as the quality was sub par, until [removed] was placed as the lead builder. He was honest, exhibited complete integrity and did all he could do to correct the lack or quality up to that point. Were it not for [removed] and his efforts, we would not be in this house today. The other positive light was [removed], who also demonstrated honor and integrity and was always there to answer any question and help with any request for information/assistance. She was very helpful in the process of determining the options and standards for our home construction.

4.3
Verified Homeowner
Allen, on Apr 15, 2018

I like the home design that's the reason I choose my new house with Normandy, but as nothing is perfect, I found out my 3 front door wall light is controlled by 2 separate switch, one switch is in garage door that light I can't control in house. May normandy review electric plan more carefully to be user friendly in future. Building material quality, most part is good except the stubs used from house frame. most pieces have crap, stubs are worn, looks like just took out from another old house but not new. Contacted builder to correct this, only thing he can do is replace stubs which is too bad, eventually he just replace part of bad stubs, some bad still in my wall for ever.

4.3
Verified Homeowner
Allen, on Mar 26, 2018

Quality of paint used can be improved. Turnaround time for responding to tickets needs improvement.

3.9
Verified Homeowner
Allen, on Mar 14, 2018

Good customer service

5.0
Verified Homeowner
Allen, on Mar 06, 2018

Great follow up and quality of my home Love my new Normandy home

5.0
Verified Homeowner
Allen, on Feb 23, 2018

Build quality and materials used

4.2
Verified Homeowner
Allen, on Feb 10, 2018

Quality of product.

4.4
Verified Homeowner
Allen, on Jan 30, 2018

Courteous, friendly, and easily approachable - both sales and builders

5.0
Verified Homeowner
Allen, on Jan 25, 2018

Goal of Normandy team from start to end was to excel in Customer Service. They were all very supportive and attentive of customer needs

5.0
Verified Homeowner
Allen, on Jan 21, 2018

I value the efficient features of the home; tankless water heater, radiant barriers, etc

4.1
Verified Homeowner
Allen, on Jan 13, 2018

The workmanship and finished product is excellent. I have had a home built before by Highland and this blows them away.

4.7
Verified Homeowner
Allen, on Jan 05, 2018

High quality of materials and upgrades

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Allen, on May 06, 2019

The agent, [removed], was very responsive and answered all of our questions. We visited a community she was in, but because there wasn’t any homes in that community that met our timeframe and other requirements, she recommended the home we eventually purchased that was in another community.

4.8
Verified Homeowner
Allen, on May 01, 2019

The customer service [removed], is very helpful.

4.5
Verified Homeowner
Allen, on Apr 14, 2019

the main quality of the house is very good. however some small parts like kitchen back wall grout was bad. and all stone tops were not sealed

4.7
Verified Homeowner
Allen, on Mar 17, 2019

[removed] was very professional and detail oriented.

5.0
Verified Homeowner
Allen, on Feb 14, 2019

Quality of materials and construction

3.5
Verified Homeowner
Allen, on Dec 15, 2018

Highly professional and quality is good. Personally I felt they should be little flexible in accommodating small customer needs. For Eg: I requested even before sheet rock was put to move the Ethernet cable in a room across the wall and they did not accommodate the change even after several request. wish they should have done this change and now I'm stuck sitting on one corner of study for remaining of my house life.

4.7
Verified Homeowner
Allen, on Dec 13, 2018

the customer service across the different stages was awesome

5.0
Verified Homeowner
Allen, on Oct 13, 2018

Pre-closing walk through was conducted professionally

3.3
Verified Homeowner
Allen, on Aug 12, 2018

Very good follow up to fix complaints

4.2
Verified Homeowner
Allen, on Jul 19, 2018

The design center was excellent.

4.0
Verified Homeowner
Allen, on Jun 28, 2018

I was updated throughout the entire process.Bioth [removed] and [removed] were excellent and very helpful.Overall it’s been s good experience and all issues that came up post move in are being resolved.

4.8
Verified Homeowner
Allen, on Jun 11, 2018

Just learning the process of everything.

4.6
Verified Homeowner
Allen, on May 17, 2018

quick response to questions and requests

4.7
Verified Homeowner
Allen, on Apr 17, 2018

Our experience as the quality was sub par, until [removed] was placed as the lead builder. He was honest, exhibited complete integrity and did all he could do to correct the lack or quality up to that point. Were it not for [removed] and his efforts, we would not be in this house today. The other positive light was [removed], who also demonstrated honor and integrity and was always there to answer any question and help with any request for information/assistance. She was very helpful in the process of determining the options and standards for our home construction.

4.3
Verified Homeowner
Allen, on Feb 10, 2018

Quality of product.

4.4
Verified Homeowner
Allen, on Jan 30, 2018

Courteous, friendly, and easily approachable - both sales and builders

5.0
Verified Homeowner
Allen, on Jan 25, 2018

Goal of Normandy team from start to end was to excel in Customer Service. They were all very supportive and attentive of customer needs

5.0
Verified Homeowner
Allen, on Jan 13, 2018

The workmanship and finished product is excellent. I have had a home built before by Highland and this blows them away.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Allen, on Sep 23, 2019

I'm very unsatisfied with the warranty service. [removed] and [removed] both committed if there's any question or problem, just contact them. But no one answered our call, no call back for our voice message, no text back. We still have problem with our gutter diverter, which [removed] said he would send someone to check. And the people sent to fix our window were very unprofessional, window slided down again just after they left...

1.5
Verified Homeowner
Allen, on Aug 06, 2019

excellent support on fixing water draining issue from gutter quickly.

5.0
Verified Homeowner
Allen, on May 16, 2019

Very prompt

4.6
Verified Homeowner
Allen, on Apr 15, 2019

Response is amazing. Really like warranty team

5.0
Verified Homeowner
Allen, on Apr 09, 2019

I get prompt response from team when I submit a ticket for an issue.

4.2
Verified Homeowner
Allen, on Mar 06, 2019

[removed] has been great to work with. He is very understanding and easy to communicate with.

3.2
Verified Homeowner
Allen, on Dec 09, 2018

Fast response very personal service

5.0
Verified Homeowner
Allen, on Dec 03, 2018

Been great

5.0
Verified Homeowner
Allen, on Oct 30, 2018

I’ve received excellent customer service throughout the entire process. [removed] and [removed] have been wonderful to work with. They’re kept me well informed,pertaining to whatever needed to be done at my home.

5.0
Verified Homeowner
Allen, on Oct 07, 2018

These ratings are toward the home builders of my home's construction period. My first home builder often time did not response to our requested and the house was flooded with water under his watch and he was fired 3 months before my home is closed. The 2nd home builder has no experience prior taking over supervising my home. He was very communicated with us. I would say that without him we would not have brought this damaged house. I heard he has left Normandy recently. Sorry that Normandy lost a good builder. Another complaint was that our sale manager was not very responsible in supervising our first builder. In sum, we are not very happy to buy this house but we have no choice because we have made all arrangements to move to this house. We would withdrew the purchase should we could then.

5.0
Verified Homeowner
Allen, on Sep 18, 2018

Except for one outstanding item the warranty service/customer care has been timely and professionally handled. They were very knowledgeable in determining the root cause of issues and then fixing the problem.

4.6
Verified Homeowner
Allen, on May 30, 2018

Very courteous, prompt in their actions and do what they said they will do. The warranty team has been great to work with.

4.7
Verified Homeowner
Allen, on Apr 15, 2018

I like the home design that's the reason I choose my new house with Normandy, but as nothing is perfect, I found out my 3 front door wall light is controlled by 2 separate switch, one switch is in garage door that light I can't control in house. May normandy review electric plan more carefully to be user friendly in future. Building material quality, most part is good except the stubs used from house frame. most pieces have crap, stubs are worn, looks like just took out from another old house but not new. Contacted builder to correct this, only thing he can do is replace stubs which is too bad, eventually he just replace part of bad stubs, some bad still in my wall for ever.

4.3
Verified Homeowner
Allen, on Mar 14, 2018

Good customer service

5.0
Verified Homeowner
Allen, on Jan 05, 2018

High quality of materials and upgrades

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Allen, on Sep 23, 2019

Quality of Home Prompt in service

4.6
Verified Homeowner
Allen, on May 10, 2019

The house is very energy efficient.

4.6
Verified Homeowner
Allen, on Apr 29, 2019

Follow up on warranty work

4.7
Verified Homeowner
Allen, on Mar 02, 2019

The floor plan is great and people working for Normandy are easy to work with. My utility bills are lower than expected.

4.0
Verified Homeowner
Allen, on Feb 21, 2019

Normandy Homes has addressed every issue that we have had since moving in. They are prompt and repair or correct each request item.

4.2
Verified Homeowner
Allen, on Feb 03, 2019

Overall they build a good quality home. However there are some areas to improve such as wood flooring. Also they sometimes would ignore issues brought up by us which then turns into more work and expense for the builder. In general we feel there is lot of room for operational efficiency improvements that can be done to save money for the builder which then can reflect in lower home prices too.

3.8
Verified Homeowner
Allen, on Nov 08, 2018

Very friendly; prompt in doing what is committed and always do a good job.

4.6
Verified Homeowner
Allen, on Oct 30, 2018

Timely delivery, good quality.

3.5
Verified Homeowner
Allen, on Jun 18, 2018

Prompt Solved problem completely

4.9
Verified Homeowner
Allen, on Mar 26, 2018

Quality of paint used can be improved. Turnaround time for responding to tickets needs improvement.

3.9
Verified Homeowner
Allen, on Mar 06, 2018

Great follow up and quality of my home Love my new Normandy home

5.0
Verified Homeowner
Allen, on Feb 23, 2018

Build quality and materials used

4.2
Verified Homeowner
Allen, on Jan 21, 2018

I value the efficient features of the home; tankless water heater, radiant barriers, etc

4.1
Verified Homeowner