Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Sep 03, 2020
There were not any dislikes regarding my purchase experience.
Frisco, on Sep 02, 2020
The community construction manager responded quickly to complaints and continuously checked.
Frisco, on Jul 23, 2020
Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.
Frisco, on Jun 18, 2020
They are very responsive and quick to resolve any issue
Frisco, on Jun 05, 2020
Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !
Frisco, on May 08, 2020
Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.
Frisco, TX, on May 06, 2020
super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO
Frisco, on Apr 09, 2020
Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.
Frisco, TX, on Mar 28, 2020
Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.
Frisco, TX, on Mar 25, 2020
I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.
Frisco, TX, on Feb 19, 2020
[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.
Frisco, TX, on Jan 14, 2020
The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.
Frisco, TX, on Dec 28, 2019
Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.
Frisco, TX, on Dec 24, 2019
Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!
Frisco, TX, on Dec 21, 2019
The ‘team’ focus from [name removed] in sales to [name removed] and [name removed] in the field, they was all always on the same page and kept us updated throughout the entire process. Every day, we knew what was scheduled and what to expect in the coming week. All the guys, [name removed], [name removed] and [name removed] went absolutely above and beyond for us at every opportunity, during the process and even after move in. Nothing was ever too much trouble for the ‘team’, and was always available to walk us through our home anytime we visited to see the progress of the home. Thank you guys - you made it very easy and enjoyable!
Frisco, TX, on Dec 08, 2019
Normandy staff makes the difference. We’ve had several issues with the home (water leak, roof damage, floor damage) but staff has being amazing. [name removed] and [name removed] in particular
Frisco, TX, on Nov 30, 2019
The team worked with me from start to finish as I had several needs because of military obligations. They were over accommodating. [name removed] is the man!
Frisco, TX, on Oct 23, 2019
All information and service was excellent, everybody were very kind and answer all our questions
Frisco, TX, on Sep 21, 2019
The agent [removed] he was great very patient with us.[removed] let’s us take our time looking at the houses without pressuring us to buy.
Frisco, TX, on Sep 14, 2019
[removed] was great to work with and made the buying process easy. After move-in, [removed] and [removed] have been super attentive and quick to respond whenever I've needed something.
Frisco, TX, on Sep 12, 2019
We had an amazing experience with [removed] [removed] who consistently provided first-rate customer service. We also enjoyed working with [removed] who was fun and championed our best interests throughout the process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Sep 03, 2020
There were not any dislikes regarding my purchase experience.
Frisco, TX, on May 06, 2020
super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO
Frisco, TX, on Mar 28, 2020
Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.
Frisco, TX, on Mar 25, 2020
I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.
Frisco, TX, on Feb 19, 2020
[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.
Frisco, TX, on Jan 14, 2020
The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.
Frisco, TX, on Dec 28, 2019
Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.
Frisco, TX, on Dec 24, 2019
Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!
Frisco, TX, on Dec 21, 2019
The ‘team’ focus from [name removed] in sales to [name removed] and [name removed] in the field, they was all always on the same page and kept us updated throughout the entire process. Every day, we knew what was scheduled and what to expect in the coming week. All the guys, [name removed], [name removed] and [name removed] went absolutely above and beyond for us at every opportunity, during the process and even after move in. Nothing was ever too much trouble for the ‘team’, and was always available to walk us through our home anytime we visited to see the progress of the home. Thank you guys - you made it very easy and enjoyable!
Frisco, TX, on Dec 08, 2019
Normandy staff makes the difference. We’ve had several issues with the home (water leak, roof damage, floor damage) but staff has being amazing. [name removed] and [name removed] in particular
Frisco, TX, on Nov 30, 2019
The team worked with me from start to finish as I had several needs because of military obligations. They were over accommodating. [name removed] is the man!
Frisco, TX, on Oct 23, 2019
All information and service was excellent, everybody were very kind and answer all our questions
Frisco, TX, on Sep 21, 2019
The agent [removed] he was great very patient with us.[removed] let’s us take our time looking at the houses without pressuring us to buy.
Frisco, TX, on Sep 14, 2019
[removed] was great to work with and made the buying process easy. After move-in, [removed] and [removed] have been super attentive and quick to respond whenever I've needed something.
Frisco, TX, on Sep 12, 2019
We had an amazing experience with [removed] [removed] who consistently provided first-rate customer service. We also enjoyed working with [removed] who was fun and championed our best interests throughout the process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Sep 02, 2020
The community construction manager responded quickly to complaints and continuously checked.
Frisco, on Jul 23, 2020
Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.
Frisco, on Jun 18, 2020
They are very responsive and quick to resolve any issue
Frisco, on Jun 05, 2020
Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !
Frisco, on May 08, 2020
Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.
Frisco, on Apr 09, 2020
Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.