Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Jan 23, 2021
My three closet double doors were never painted at the top. I was told to call two different painting companies and neither company returned my calls. I will have to paint the doors myself. The dishwasher door has no stopper in it, so it comes open on its own. The dishwasher top rack doesn’t close correctly and the warranty company told me that the builder sold me an inferior quality dishwasher. The filter in the attic would be difficult for a retiree to climb the steps to change. I guess I will hire someone to change it. The toilets still rock even though a plumber was sent out to my house twice to repair with shams placed under the bowl. Need more street lamps, neighbor hood is very dark at night. I felt like I fell through the cracks when my salesman [name removed] left. A lot of my wishes were not attended to because I was told it was too late such as no laundry room sink. The fan in the master was supposed to be replaced with more lights instead I got a fan that is mediocre and wish it could have been like the one in my family room if I would have been given a choice. Positive- Gorgeous job on tile floors Design and floor plan is beautiful. My kitchen is amazing. I love the high ceilings. Landscaping is fabulous. [name removed] was amazing to work with! I would highly recommend my builder. Thank you.
Frisco, on Feb 22, 2021
Experience with the staff and builder has been great. Some issues with the quality now nearly a year into the house are starting to show
Frisco, on Jan 17, 2021
When we close the home we didn't got paint and now we need apaint when we goto store they want code and mixing colors we are very disappointed because in our community everyone got left over paint but we are not pls can you provide paint numbers for interior and exterior then we can buy when i asked construction manager he said he left the job its really annoying hus we don't now paint colors right now we need paint And we put work order for our pavement infornt of my house its more than 5 months they put mark but they didn't do anything and in our drive way our pavement getting cracking and in the garage also we saw lot of cracks and and its chipping a lot pls resloved my issue
Frisco, on Dec 01, 2020
[name removed] to work with, attention to detail, overall quality of the home
Frisco, on Sep 02, 2020
The community construction manager responded quickly to complaints and continuously checked.
Frisco, TX, on Nov 09, 2020
Great customer service. Although there were instances where our customization was missed out the builders did try to do everything possible for us to get the home we wanted.
Frisco, on Jul 23, 2020
Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.
Frisco, TX, on Sep 27, 2020
Everything was/is good except the steep slope in the side yard
Frisco, on Jun 18, 2020
They are very responsive and quick to resolve any issue
Frisco, TX, on Sep 23, 2020
I don't like one thing after we came to my house they change kitchen counter top because of damage and they didn't bring same one they bring another one not same has old one they change on cooktop side and iland they didn't change the fridge side it looks different that is only one i dont like.
Frisco, on Jun 05, 2020
Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !
Frisco, on May 08, 2020
Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.
Frisco, TX, on Sep 03, 2020
There were not any dislikes regarding my purchase experience.
Frisco, on Apr 09, 2020
Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.
Frisco, TX, on May 06, 2020
super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO
Frisco, TX, on Mar 28, 2020
Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.
Frisco, TX, on Mar 25, 2020
I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.
Frisco, TX, on Feb 19, 2020
[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.
Frisco, TX, on Jan 14, 2020
The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.
Frisco, TX, on Dec 28, 2019
Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.
Frisco, TX, on Dec 24, 2019
Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!
Frisco, TX, on Dec 21, 2019
The ‘team’ focus from [name removed] in sales to [name removed] and [name removed] in the field, they was all always on the same page and kept us updated throughout the entire process. Every day, we knew what was scheduled and what to expect in the coming week. All the guys, [name removed], [name removed] and [name removed] went absolutely above and beyond for us at every opportunity, during the process and even after move in. Nothing was ever too much trouble for the ‘team’, and was always available to walk us through our home anytime we visited to see the progress of the home. Thank you guys - you made it very easy and enjoyable!
Frisco, TX, on Dec 08, 2019
Normandy staff makes the difference. We’ve had several issues with the home (water leak, roof damage, floor damage) but staff has being amazing. [name removed] and [name removed] in particular
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Nov 09, 2020
Great customer service. Although there were instances where our customization was missed out the builders did try to do everything possible for us to get the home we wanted.
Frisco, TX, on Sep 27, 2020
Everything was/is good except the steep slope in the side yard
Frisco, TX, on Sep 23, 2020
I don't like one thing after we came to my house they change kitchen counter top because of damage and they didn't bring same one they bring another one not same has old one they change on cooktop side and iland they didn't change the fridge side it looks different that is only one i dont like.
Frisco, TX, on Sep 03, 2020
There were not any dislikes regarding my purchase experience.
Frisco, TX, on May 06, 2020
super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO
Frisco, TX, on Mar 28, 2020
Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.
Frisco, TX, on Mar 25, 2020
I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.
Frisco, TX, on Feb 19, 2020
[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.
Frisco, TX, on Jan 14, 2020
The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.
Frisco, TX, on Dec 28, 2019
Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.
Frisco, TX, on Dec 24, 2019
Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!
Frisco, TX, on Dec 21, 2019
The ‘team’ focus from [name removed] in sales to [name removed] and [name removed] in the field, they was all always on the same page and kept us updated throughout the entire process. Every day, we knew what was scheduled and what to expect in the coming week. All the guys, [name removed], [name removed] and [name removed] went absolutely above and beyond for us at every opportunity, during the process and even after move in. Nothing was ever too much trouble for the ‘team’, and was always available to walk us through our home anytime we visited to see the progress of the home. Thank you guys - you made it very easy and enjoyable!
Frisco, TX, on Dec 08, 2019
Normandy staff makes the difference. We’ve had several issues with the home (water leak, roof damage, floor damage) but staff has being amazing. [name removed] and [name removed] in particular
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Jan 23, 2021
My three closet double doors were never painted at the top. I was told to call two different painting companies and neither company returned my calls. I will have to paint the doors myself. The dishwasher door has no stopper in it, so it comes open on its own. The dishwasher top rack doesn’t close correctly and the warranty company told me that the builder sold me an inferior quality dishwasher. The filter in the attic would be difficult for a retiree to climb the steps to change. I guess I will hire someone to change it. The toilets still rock even though a plumber was sent out to my house twice to repair with shams placed under the bowl. Need more street lamps, neighbor hood is very dark at night. I felt like I fell through the cracks when my salesman [name removed] left. A lot of my wishes were not attended to because I was told it was too late such as no laundry room sink. The fan in the master was supposed to be replaced with more lights instead I got a fan that is mediocre and wish it could have been like the one in my family room if I would have been given a choice. Positive- Gorgeous job on tile floors Design and floor plan is beautiful. My kitchen is amazing. I love the high ceilings. Landscaping is fabulous. [name removed] was amazing to work with! I would highly recommend my builder. Thank you.
Frisco, on Jan 17, 2021
When we close the home we didn't got paint and now we need apaint when we goto store they want code and mixing colors we are very disappointed because in our community everyone got left over paint but we are not pls can you provide paint numbers for interior and exterior then we can buy when i asked construction manager he said he left the job its really annoying hus we don't now paint colors right now we need paint And we put work order for our pavement infornt of my house its more than 5 months they put mark but they didn't do anything and in our drive way our pavement getting cracking and in the garage also we saw lot of cracks and and its chipping a lot pls resloved my issue
Frisco, on Sep 02, 2020
The community construction manager responded quickly to complaints and continuously checked.
Frisco, on Jul 23, 2020
Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.
Frisco, on Jun 18, 2020
They are very responsive and quick to resolve any issue
Frisco, on Jun 05, 2020
Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !
Frisco, on May 08, 2020
Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.
Frisco, on Apr 09, 2020
Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Feb 22, 2021
Experience with the staff and builder has been great. Some issues with the quality now nearly a year into the house are starting to show
Frisco, on Dec 01, 2020
[name removed] to work with, attention to detail, overall quality of the home