Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Aug 22, 2021
My purchase experience was very bad. Things I requested for was not included. Less than a month out move in the house keeps having multiple construction problem. My refrigerator is yet to be installed due to construction problem and I don't know when the problem will be fix. The stress of all has caused me financially, mentality and am currently recovering from hospitalization.
Frisco, TX, on Jun 28, 2021
I mostly disliked the poor communication skills we noticed with everything we worked with from Normandy. Due to this, I am left with extra in house projects needed in my home, I think should have been prevented.
Frisco, on Jul 11, 2021
The kitchen pantry is not of good quality. Drawers are hard to push or pull. Paint is cracked or flaking off
Frisco, on Nov 16, 2021
Communication is great between the sales rep and the construction manager. Quality of the construction does NOT meet our expectation and we have to make several compromise for some obvious flaws of the home and things have to be turned into warranty process to be straighten out. It takes our time and effort. We bought a CB Jeni townhome 6 years ago and we have not encountered this many issues compared with our Normandy single family home.
Frisco, on May 26, 2021
We enjoyed working with the sales and construction manager; however, the quality of the construction of the home is lacking.
Frisco, TX, on Jun 27, 2021
I like the sales representative communication and she helps a lot as I am first time buyer but few things I don't like the green bricks lender as he is misleading.
Frisco, on Nov 10, 2021
Liked :Promptly response Disliked: time taken to fix the work order.
Frisco, on Apr 20, 2021
Average quality homes, which doesn't seem like is build to last
Frisco, on Nov 04, 2021
Warranty service is very lagged in getting the issues taken care of. We are having to wait months before we get any answers and none of the answers have been consistent enough for me to believe anyone is telling me the truth.
Frisco, on Feb 22, 2021
Experience with the staff and builder has been great. Some issues with the quality now nearly a year into the house are starting to show
Frisco, on Jan 23, 2021
My three closet double doors were never painted at the top. I was told to call two different painting companies and neither company returned my calls. I will have to paint the doors myself. The dishwasher door has no stopper in it, so it comes open on its own. The dishwasher top rack doesn’t close correctly and the warranty company told me that the builder sold me an inferior quality dishwasher. The filter in the attic would be difficult for a retiree to climb the steps to change. I guess I will hire someone to change it. The toilets still rock even though a plumber was sent out to my house twice to repair with shams placed under the bowl. Need more street lamps, neighbor hood is very dark at night. I felt like I fell through the cracks when my salesman [name removed] left. A lot of my wishes were not attended to because I was told it was too late such as no laundry room sink. The fan in the master was supposed to be replaced with more lights instead I got a fan that is mediocre and wish it could have been like the one in my family room if I would have been given a choice. Positive- Gorgeous job on tile floors Design and floor plan is beautiful. My kitchen is amazing. I love the high ceilings. Landscaping is fabulous. [name removed] was amazing to work with! I would highly recommend my builder. Thank you.
Frisco, TX, on Nov 09, 2020
Great customer service. Although there were instances where our customization was missed out the builders did try to do everything possible for us to get the home we wanted.
Frisco, on Dec 01, 2020
[name removed] to work with, attention to detail, overall quality of the home
Frisco, on Jan 17, 2021
When we close the home we didn't got paint and now we need apaint when we goto store they want code and mixing colors we are very disappointed because in our community everyone got left over paint but we are not pls can you provide paint numbers for interior and exterior then we can buy when i asked construction manager he said he left the job its really annoying hus we don't now paint colors right now we need paint And we put work order for our pavement infornt of my house its more than 5 months they put mark but they didn't do anything and in our drive way our pavement getting cracking and in the garage also we saw lot of cracks and and its chipping a lot pls resloved my issue
Frisco, TX, on Sep 27, 2020
Everything was/is good except the steep slope in the side yard
Frisco, on Sep 02, 2020
The community construction manager responded quickly to complaints and continuously checked.
Frisco, TX, on Sep 23, 2020
I don't like one thing after we came to my house they change kitchen counter top because of damage and they didn't bring same one they bring another one not same has old one they change on cooktop side and iland they didn't change the fridge side it looks different that is only one i dont like.
Frisco, on Jul 23, 2020
Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.
Frisco, on Jun 18, 2020
They are very responsive and quick to resolve any issue
Frisco, TX, on Sep 03, 2020
There were not any dislikes regarding my purchase experience.
Frisco, TX, on May 06, 2020
super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO
Frisco, on Jun 05, 2020
Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !
Frisco, on May 08, 2020
Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.
Frisco, TX, on Mar 28, 2020
Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.
Frisco, on Apr 09, 2020
Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.
Frisco, TX, on Mar 25, 2020
I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.
Frisco, TX, on Feb 19, 2020
[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.
Frisco, TX, on Jan 14, 2020
The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.
Frisco, TX, on Dec 28, 2019
Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.
Frisco, TX, on Dec 24, 2019
Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, TX, on Aug 22, 2021
My purchase experience was very bad. Things I requested for was not included. Less than a month out move in the house keeps having multiple construction problem. My refrigerator is yet to be installed due to construction problem and I don't know when the problem will be fix. The stress of all has caused me financially, mentality and am currently recovering from hospitalization.
Frisco, TX, on Jun 28, 2021
I mostly disliked the poor communication skills we noticed with everything we worked with from Normandy. Due to this, I am left with extra in house projects needed in my home, I think should have been prevented.
Frisco, TX, on Jun 27, 2021
I like the sales representative communication and she helps a lot as I am first time buyer but few things I don't like the green bricks lender as he is misleading.
Frisco, TX, on Nov 09, 2020
Great customer service. Although there were instances where our customization was missed out the builders did try to do everything possible for us to get the home we wanted.
Frisco, TX, on Sep 27, 2020
Everything was/is good except the steep slope in the side yard
Frisco, TX, on Sep 23, 2020
I don't like one thing after we came to my house they change kitchen counter top because of damage and they didn't bring same one they bring another one not same has old one they change on cooktop side and iland they didn't change the fridge side it looks different that is only one i dont like.
Frisco, TX, on Sep 03, 2020
There were not any dislikes regarding my purchase experience.
Frisco, TX, on May 06, 2020
super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO
Frisco, TX, on Mar 28, 2020
Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.
Frisco, TX, on Mar 25, 2020
I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.
Frisco, TX, on Feb 19, 2020
[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.
Frisco, TX, on Jan 14, 2020
The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.
Frisco, TX, on Dec 28, 2019
Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.
Frisco, TX, on Dec 24, 2019
Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Nov 16, 2021
Communication is great between the sales rep and the construction manager. Quality of the construction does NOT meet our expectation and we have to make several compromise for some obvious flaws of the home and things have to be turned into warranty process to be straighten out. It takes our time and effort. We bought a CB Jeni townhome 6 years ago and we have not encountered this many issues compared with our Normandy single family home.
Frisco, on Nov 10, 2021
Liked :Promptly response Disliked: time taken to fix the work order.
Frisco, on Nov 04, 2021
Warranty service is very lagged in getting the issues taken care of. We are having to wait months before we get any answers and none of the answers have been consistent enough for me to believe anyone is telling me the truth.
Frisco, on Jan 23, 2021
My three closet double doors were never painted at the top. I was told to call two different painting companies and neither company returned my calls. I will have to paint the doors myself. The dishwasher door has no stopper in it, so it comes open on its own. The dishwasher top rack doesn’t close correctly and the warranty company told me that the builder sold me an inferior quality dishwasher. The filter in the attic would be difficult for a retiree to climb the steps to change. I guess I will hire someone to change it. The toilets still rock even though a plumber was sent out to my house twice to repair with shams placed under the bowl. Need more street lamps, neighbor hood is very dark at night. I felt like I fell through the cracks when my salesman [name removed] left. A lot of my wishes were not attended to because I was told it was too late such as no laundry room sink. The fan in the master was supposed to be replaced with more lights instead I got a fan that is mediocre and wish it could have been like the one in my family room if I would have been given a choice. Positive- Gorgeous job on tile floors Design and floor plan is beautiful. My kitchen is amazing. I love the high ceilings. Landscaping is fabulous. [name removed] was amazing to work with! I would highly recommend my builder. Thank you.
Frisco, on Jan 17, 2021
When we close the home we didn't got paint and now we need apaint when we goto store they want code and mixing colors we are very disappointed because in our community everyone got left over paint but we are not pls can you provide paint numbers for interior and exterior then we can buy when i asked construction manager he said he left the job its really annoying hus we don't now paint colors right now we need paint And we put work order for our pavement infornt of my house its more than 5 months they put mark but they didn't do anything and in our drive way our pavement getting cracking and in the garage also we saw lot of cracks and and its chipping a lot pls resloved my issue
Frisco, on Sep 02, 2020
The community construction manager responded quickly to complaints and continuously checked.
Frisco, on Jul 23, 2020
Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.
Frisco, on Jun 18, 2020
They are very responsive and quick to resolve any issue
Frisco, on Jun 05, 2020
Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !
Frisco, on May 08, 2020
Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.
Frisco, on Apr 09, 2020
Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Jul 11, 2021
The kitchen pantry is not of good quality. Drawers are hard to push or pull. Paint is cracked or flaking off
Frisco, on May 26, 2021
We enjoyed working with the sales and construction manager; however, the quality of the construction of the home is lacking.
Frisco, on Apr 20, 2021
Average quality homes, which doesn't seem like is build to last
Frisco, on Feb 22, 2021
Experience with the staff and builder has been great. Some issues with the quality now nearly a year into the house are starting to show
Frisco, on Dec 01, 2020
[name removed] to work with, attention to detail, overall quality of the home