Top Homebuilder Ratings & Reviews

Normandy Homes

Edgewood

85 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.0
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.0

Home Personalization Experience

3.9

Lender Experience

4.1

Construction Experience

3.9

Customer Care Experience

4.2

Home Readiness

3.9

Installation & Workmanship

4.0

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Aug 22, 2021

My purchase experience was very bad. Things I requested for was not included. Less than a month out move in the house keeps having multiple construction problem. My refrigerator is yet to be installed due to construction problem and I don't know when the problem will be fix. The stress of all has caused me financially, mentality and am currently recovering from hospitalization.

1.2
Verified Homeowner
Frisco, on Aug 30, 2021

Customer care experience was professional.

4.6
Verified Homeowner
Frisco, on Aug 31, 2021

[Translated from KO] great design

3.8
Verified Homeowner
Frisco, on Jan 23, 2021

My three closet double doors were never painted at the top. I was told to call two different painting companies and neither company returned my calls. I will have to paint the doors myself. The dishwasher door has no stopper in it, so it comes open on its own. The dishwasher top rack doesn’t close correctly and the warranty company told me that the builder sold me an inferior quality dishwasher. The filter in the attic would be difficult for a retiree to climb the steps to change. I guess I will hire someone to change it. The toilets still rock even though a plumber was sent out to my house twice to repair with shams placed under the bowl. Need more street lamps, neighbor hood is very dark at night. I felt like I fell through the cracks when my salesman [name removed] left. A lot of my wishes were not attended to because I was told it was too late such as no laundry room sink. The fan in the master was supposed to be replaced with more lights instead I got a fan that is mediocre and wish it could have been like the one in my family room if I would have been given a choice. Positive- Gorgeous job on tile floors Design and floor plan is beautiful. My kitchen is amazing. I love the high ceilings. Landscaping is fabulous. [name removed] was amazing to work with! I would highly recommend my builder. Thank you.

4.1
Verified Homeowner
Frisco, TX, on Jun 28, 2021

I mostly disliked the poor communication skills we noticed with everything we worked with from Normandy. Due to this, I am left with extra in house projects needed in my home, I think should have been prevented.

3.3
Verified Homeowner
Frisco, on Jul 11, 2021

The kitchen pantry is not of good quality. Drawers are hard to push or pull. Paint is cracked or flaking off

4.0
Verified Homeowner
Frisco, on Jan 17, 2021

When we close the home we didn't got paint and now we need apaint when we goto store they want code and mixing colors we are very disappointed because in our community everyone got left over paint but we are not pls can you provide paint numbers for interior and exterior then we can buy when i asked construction manager he said he left the job its really annoying hus we don't now paint colors right now we need paint And we put work order for our pavement infornt of my house its more than 5 months they put mark but they didn't do anything and in our drive way our pavement getting cracking and in the garage also we saw lot of cracks and and its chipping a lot pls resloved my issue

3.3
Verified Homeowner
Frisco, on May 26, 2021

We enjoyed working with the sales and construction manager; however, the quality of the construction of the home is lacking.

3.7
Verified Homeowner
Frisco, TX, on Jun 27, 2021

I like the sales representative communication and she helps a lot as I am first time buyer but few things I don't like the green bricks lender as he is misleading.

4.6
Verified Homeowner
Frisco, on Sep 05, 2020

it's been fine so far. no lean in either direction

5.0
Verified Homeowner
Frisco, TX, on Apr 04, 2021

I like that commitments were delivered.

4.2
Verified Homeowner
Frisco, on Apr 20, 2021

Average quality homes, which doesn't seem like is build to last

2.9
Verified Homeowner
Frisco, on Sep 02, 2020

The community construction manager responded quickly to complaints and continuously checked.

5.0
Verified Homeowner
Frisco, on Feb 22, 2021

Experience with the staff and builder has been great. Some issues with the quality now nearly a year into the house are starting to show

4.0
Verified Homeowner
Frisco, TX, on Mar 01, 2021

Everything is ok

5.0
Verified Homeowner
Frisco, on Jul 23, 2020

Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.

5.0
Verified Homeowner
Frisco, TX, on Nov 14, 2020

Internal structure

4.2
Verified Homeowner
Frisco, on Dec 29, 2020

Prompt attention.

4.8
Verified Homeowner
Frisco, on Jun 18, 2020

They are very responsive and quick to resolve any issue

5.0
Verified Homeowner
Frisco, TX, on Nov 09, 2020

Great customer service. Although there were instances where our customization was missed out the builders did try to do everything possible for us to get the home we wanted.

5.0
Verified Homeowner
Frisco, on Dec 01, 2020

[name removed] to work with, attention to detail, overall quality of the home

4.9
Verified Homeowner
Frisco, on Jun 05, 2020

Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !

5.0
Verified Homeowner
Frisco, TX, on Sep 27, 2020

Everything was/is good except the steep slope in the side yard

4.8
Verified Homeowner
Frisco, on Oct 02, 2020

None

4.9
Verified Homeowner
Frisco, on May 08, 2020

Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.

5.0
Verified Homeowner
Frisco, TX, on Sep 23, 2020

I don't like one thing after we came to my house they change kitchen counter top because of damage and they didn't bring same one they bring another one not same has old one they change on cooktop side and iland they didn't change the fridge side it looks different that is only one i dont like.

4.5
Verified Homeowner
Frisco, on Apr 09, 2020

Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.

5.0
Verified Homeowner
Frisco, TX, on Sep 19, 2020

30 days close date penalty.

3.5
Verified Homeowner
Frisco, on Apr 04, 2020

Fast response from [name removed]

5.0
Verified Homeowner
Frisco, TX, on Sep 03, 2020

There were not any dislikes regarding my purchase experience.

4.5
Verified Homeowner
Frisco, on Dec 28, 2019

They take care of the issues without question us.

4.7
Verified Homeowner
Frisco, TX, on May 06, 2020

super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO

5.0
Verified Homeowner
Frisco, TX, on May 05, 2020

Quality and service

5.0
Verified Homeowner
Frisco, TX, on Mar 28, 2020

Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.

4.9
Verified Homeowner
Frisco, TX, on Mar 25, 2020

I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.

5.0
Verified Homeowner
Frisco, TX, on Mar 24, 2020

Everyone was very nice

5.0
Verified Homeowner
Frisco, TX, on Feb 19, 2020

[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.

4.9
Verified Homeowner
Frisco, TX, on Jan 14, 2020

The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.

5.0
Verified Homeowner
Frisco, TX, on Dec 28, 2019

Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.

4.4
Verified Homeowner
Frisco, TX, on Dec 24, 2019

Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Aug 22, 2021

My purchase experience was very bad. Things I requested for was not included. Less than a month out move in the house keeps having multiple construction problem. My refrigerator is yet to be installed due to construction problem and I don't know when the problem will be fix. The stress of all has caused me financially, mentality and am currently recovering from hospitalization.

1.2
Verified Homeowner
Frisco, TX, on Jun 28, 2021

I mostly disliked the poor communication skills we noticed with everything we worked with from Normandy. Due to this, I am left with extra in house projects needed in my home, I think should have been prevented.

3.3
Verified Homeowner
Frisco, TX, on Jun 27, 2021

I like the sales representative communication and she helps a lot as I am first time buyer but few things I don't like the green bricks lender as he is misleading.

4.6
Verified Homeowner
Frisco, TX, on Apr 04, 2021

I like that commitments were delivered.

4.2
Verified Homeowner
Frisco, TX, on Mar 01, 2021

Everything is ok

5.0
Verified Homeowner
Frisco, TX, on Nov 14, 2020

Internal structure

4.2
Verified Homeowner
Frisco, TX, on Nov 09, 2020

Great customer service. Although there were instances where our customization was missed out the builders did try to do everything possible for us to get the home we wanted.

5.0
Verified Homeowner
Frisco, TX, on Sep 27, 2020

Everything was/is good except the steep slope in the side yard

4.8
Verified Homeowner
Frisco, TX, on Sep 23, 2020

I don't like one thing after we came to my house they change kitchen counter top because of damage and they didn't bring same one they bring another one not same has old one they change on cooktop side and iland they didn't change the fridge side it looks different that is only one i dont like.

4.5
Verified Homeowner
Frisco, TX, on Sep 19, 2020

30 days close date penalty.

3.5
Verified Homeowner
Frisco, TX, on Sep 03, 2020

There were not any dislikes regarding my purchase experience.

4.5
Verified Homeowner
Frisco, TX, on May 06, 2020

super weird time to be buying a house. I like that during the final walk through we were able to compromise and do a virtual tour instead of me needing to be there in person since we were moving from Denver, CO

5.0
Verified Homeowner
Frisco, TX, on May 05, 2020

Quality and service

5.0
Verified Homeowner
Frisco, TX, on Mar 28, 2020

Everything moved quickly...that's a good thing. Sometimes, it felt a bit overwhelming with choices for construction under such a short time constraint.

4.9
Verified Homeowner
Frisco, TX, on Mar 25, 2020

I liked the support given by our Sales Consultant, [name removed] and Construction Manager, [name removed] [name removed]. Both gentlemen were always available and easy to reach via email, text, or cell phone. This certainly was a different experience from when we built our home prior with another builder.

5.0
Verified Homeowner
Frisco, TX, on Mar 24, 2020

Everyone was very nice

5.0
Verified Homeowner
Frisco, TX, on Feb 19, 2020

[name removed] (Sales Manager) was always friendly and easy to work with. He kept me informed throughout the process and did his best to accommodate my requests.

4.9
Verified Homeowner
Frisco, TX, on Jan 14, 2020

The service was excellent. [name removed] was very nice and helpful. Our home was exactly what we were looking for and the entire process was easier than what we expected.

5.0
Verified Homeowner
Frisco, TX, on Dec 28, 2019

Great support from the sales person. We are first time buyer in US, so [name removed] has provided us a lot of useful information.

4.4
Verified Homeowner
Frisco, TX, on Dec 24, 2019

Starting with contract we worked with [name removed] he was exceptional made every step of the process look soo easy and he was always there when we needed help he is the best !!! After that [name removed] [name removed] our construction manager along with [name removed] did every think they could do to get move in to our house on time. Every small request was taken so seriously and the response from them was terrific !!! Thank you so much [name removed] & [name removed] !!!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 30, 2021

Customer care experience was professional.

4.6
Verified Homeowner
Frisco, on Jan 23, 2021

My three closet double doors were never painted at the top. I was told to call two different painting companies and neither company returned my calls. I will have to paint the doors myself. The dishwasher door has no stopper in it, so it comes open on its own. The dishwasher top rack doesn’t close correctly and the warranty company told me that the builder sold me an inferior quality dishwasher. The filter in the attic would be difficult for a retiree to climb the steps to change. I guess I will hire someone to change it. The toilets still rock even though a plumber was sent out to my house twice to repair with shams placed under the bowl. Need more street lamps, neighbor hood is very dark at night. I felt like I fell through the cracks when my salesman [name removed] left. A lot of my wishes were not attended to because I was told it was too late such as no laundry room sink. The fan in the master was supposed to be replaced with more lights instead I got a fan that is mediocre and wish it could have been like the one in my family room if I would have been given a choice. Positive- Gorgeous job on tile floors Design and floor plan is beautiful. My kitchen is amazing. I love the high ceilings. Landscaping is fabulous. [name removed] was amazing to work with! I would highly recommend my builder. Thank you.

4.1
Verified Homeowner
Frisco, on Jan 17, 2021

When we close the home we didn't got paint and now we need apaint when we goto store they want code and mixing colors we are very disappointed because in our community everyone got left over paint but we are not pls can you provide paint numbers for interior and exterior then we can buy when i asked construction manager he said he left the job its really annoying hus we don't now paint colors right now we need paint And we put work order for our pavement infornt of my house its more than 5 months they put mark but they didn't do anything and in our drive way our pavement getting cracking and in the garage also we saw lot of cracks and and its chipping a lot pls resloved my issue

3.3
Verified Homeowner
Frisco, on Sep 05, 2020

it's been fine so far. no lean in either direction

5.0
Verified Homeowner
Frisco, on Sep 02, 2020

The community construction manager responded quickly to complaints and continuously checked.

5.0
Verified Homeowner
Frisco, on Jul 23, 2020

Repairs get quickly scheduled and if they aren't done right, they will fix it. Everyone has been very nice and respectful.

5.0
Verified Homeowner
Frisco, on Jun 18, 2020

They are very responsive and quick to resolve any issue

5.0
Verified Homeowner
Frisco, on Jun 05, 2020

Every service request I put in, I always got an update with a day and its taken care without any delays. Definitely appreciate all the help from [name removed] ! Thank you !

5.0
Verified Homeowner
Frisco, on May 08, 2020

Extremely prompt replies & quick action to scheduling with trades. [name removed] has been fantastic. We haven’t been left waiting for anything, [name removed] is always on top of it and gets back to us immediately.

5.0
Verified Homeowner
Frisco, on Apr 09, 2020

Service and customer service are great. Quality of wood floors is questionable as well as leveling on back yard.

5.0
Verified Homeowner
Frisco, on Apr 04, 2020

Fast response from [name removed]

5.0
Verified Homeowner
Frisco, on Dec 28, 2019

They take care of the issues without question us.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 31, 2021

[Translated from KO] great design

3.8
Verified Homeowner
Frisco, on Jul 11, 2021

The kitchen pantry is not of good quality. Drawers are hard to push or pull. Paint is cracked or flaking off

4.0
Verified Homeowner
Frisco, on May 26, 2021

We enjoyed working with the sales and construction manager; however, the quality of the construction of the home is lacking.

3.7
Verified Homeowner
Frisco, on Apr 20, 2021

Average quality homes, which doesn't seem like is build to last

2.9
Verified Homeowner
Frisco, on Feb 22, 2021

Experience with the staff and builder has been great. Some issues with the quality now nearly a year into the house are starting to show

4.0
Verified Homeowner
Frisco, on Dec 29, 2020

Prompt attention.

4.8
Verified Homeowner
Frisco, on Dec 01, 2020

[name removed] to work with, attention to detail, overall quality of the home

4.9
Verified Homeowner
Frisco, on Oct 02, 2020

None

4.9
Verified Homeowner