Top Homebuilder Ratings & Reviews

Normandy Homes

Essex Park

34 Homeowner Reviews Completed Jun 2020 - Apr 2021

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.4

Lender Experience

4.3

Construction Experience

4.1

Customer Care Experience

4.5

Home Readiness

3.9

Installation & Workmanship

4.3

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Feb 26, 2021

I planned to book the house on Sunday but I was recommended by the staff to submit it on Monday. When I came to deposit the check on Monday, the rates were increased by 5 K.

5.0
Verified Homeowner
Carrollton, on Mar 02, 2021

Professionals who care

5.0
Verified Homeowner
Carrollton, TX, on Jan 18, 2021

Friendly staff, excellent communication, incredible assistance and attention to detail by my construction manager [name removed]. Did not like person at the design center since she was not at all helpful, and almost acted like it was an imposition to her when I asked for her design expertise. I also would’ve liked a little bit more of a choice on some of the design features since you sent me to a place that had beautiful things but they were not all available to me.

4.8
Verified Homeowner
Carrollton, on Jan 19, 2021

Great experience so far! [name removed] (sp?) was fantastic when he came out to look at our baseboards.

5.0
Verified Homeowner
Carrollton, TX, on Dec 09, 2020

The best thing I liked was that the company made a model house well.

2.9
Verified Homeowner
Carrollton, on Jan 06, 2021

We’ve not had to utilize warranty service, however, our customer care experience has been very good. Quick response when we’ve needed.

4.5
Verified Homeowner
Carrollton, on Nov 24, 2020

[name removed] has been a great help to us. The response time is slow and we are still waiting on several issues to be completed, but overall without him we would be in a MUCH worse place.

3.6
Verified Homeowner
Carrollton, TX, on Nov 29, 2020

Communication during the building process wasn’t the best. We had 3 fervent construction managers during the build process and lots of things got lost in communication. Post closing has been impossible to get in touch with someone when we’ve had questions and still have not done our post closing walkthrough.

3.9
Verified Homeowner
Carrollton, TX, on Sep 29, 2020

We liked the area and were told that Normandy Homes were good quality. The dislike was the lack of communication, constant changes to our selections, and Green Brick Mortgage's lack of commitment to us but instead were there to make themselves look better. Seems like once you purchased, you just a number that has been forgotten. Worst buying experience thus far in my almost 30 years of purchasing homes (new and pre-owned). Home is good (wouldn't call it great) but compared to many home builders, the technology is lacking unless you pay for it, while others are providing it free.

3.9
Verified Homeowner
Carrollton, on Nov 03, 2020

Good warranty service. I like Overall construction quality.

4.8
Verified Homeowner
Carrollton, TX, on Sep 05, 2020

There were many delays, as is common with a new build I realize. However, overall it was a good experience.

4.5
Verified Homeowner
Carrollton, TX, on Sep 01, 2020

The level of service from contract to move-in (and even past move-in) is phenomenal. Your team is so helpful and knowledgeable, and we consistently got prompt, effective communication. As first time homebuyers, the whole process can be very overwhelming at times, but your team made it a great experience for us. Thank you.

5.0
Verified Homeowner
Carrollton, TX, on Jul 21, 2020

The communication and follow up are non existent. Our close date was changed and no one ever bothered to tell us, and we had a home to sale, so we were forced to move in with family. We still have items outstanding to be complete and we have lived in our home for more than 30 days.

3.0
Verified Homeowner
Carrollton, TX, on Jul 14, 2020

The delay that occurred, not Normandy’s nor Greenbricks fault

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Feb 26, 2021

I planned to book the house on Sunday but I was recommended by the staff to submit it on Monday. When I came to deposit the check on Monday, the rates were increased by 5 K.

5.0
Verified Homeowner
Carrollton, TX, on Jan 18, 2021

Friendly staff, excellent communication, incredible assistance and attention to detail by my construction manager [name removed]. Did not like person at the design center since she was not at all helpful, and almost acted like it was an imposition to her when I asked for her design expertise. I also would’ve liked a little bit more of a choice on some of the design features since you sent me to a place that had beautiful things but they were not all available to me.

4.8
Verified Homeowner
Carrollton, TX, on Dec 09, 2020

The best thing I liked was that the company made a model house well.

2.9
Verified Homeowner
Carrollton, TX, on Nov 29, 2020

Communication during the building process wasn’t the best. We had 3 fervent construction managers during the build process and lots of things got lost in communication. Post closing has been impossible to get in touch with someone when we’ve had questions and still have not done our post closing walkthrough.

3.9
Verified Homeowner
Carrollton, TX, on Sep 29, 2020

We liked the area and were told that Normandy Homes were good quality. The dislike was the lack of communication, constant changes to our selections, and Green Brick Mortgage's lack of commitment to us but instead were there to make themselves look better. Seems like once you purchased, you just a number that has been forgotten. Worst buying experience thus far in my almost 30 years of purchasing homes (new and pre-owned). Home is good (wouldn't call it great) but compared to many home builders, the technology is lacking unless you pay for it, while others are providing it free.

3.9
Verified Homeowner
Carrollton, TX, on Sep 05, 2020

There were many delays, as is common with a new build I realize. However, overall it was a good experience.

4.5
Verified Homeowner
Carrollton, TX, on Sep 01, 2020

The level of service from contract to move-in (and even past move-in) is phenomenal. Your team is so helpful and knowledgeable, and we consistently got prompt, effective communication. As first time homebuyers, the whole process can be very overwhelming at times, but your team made it a great experience for us. Thank you.

5.0
Verified Homeowner
Carrollton, TX, on Jul 21, 2020

The communication and follow up are non existent. Our close date was changed and no one ever bothered to tell us, and we had a home to sale, so we were forced to move in with family. We still have items outstanding to be complete and we have lived in our home for more than 30 days.

3.0
Verified Homeowner
Carrollton, TX, on Jul 14, 2020

The delay that occurred, not Normandy’s nor Greenbricks fault

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Mar 02, 2021

Professionals who care

5.0
Verified Homeowner
Carrollton, on Jan 19, 2021

Great experience so far! [name removed] (sp?) was fantastic when he came out to look at our baseboards.

5.0
Verified Homeowner
Carrollton, on Jan 06, 2021

We’ve not had to utilize warranty service, however, our customer care experience has been very good. Quick response when we’ve needed.

4.5
Verified Homeowner
Carrollton, on Nov 24, 2020

[name removed] has been a great help to us. The response time is slow and we are still waiting on several issues to be completed, but overall without him we would be in a MUCH worse place.

3.6
Verified Homeowner
Carrollton, on Nov 03, 2020

Good warranty service. I like Overall construction quality.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet