Overall Satisfaction
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Carrollton, TX, on Jan 11, 2022
[name removed] has been provided top notched customer service. Because of her, every process was very smooth. She is really one of a kind. [name removed] is really amazing. He is very knowledgeable. He always have answers whenever I ask him a questions.
Carrollton, on Jan 26, 2022
Cleaning debris from construction were not done properly. I hope this will be managed properly once all the development is completed.
Carrollton, on Mar 02, 2022
All of my warranty requests have been handled in a timely manner and to my satisfaction.
Carrollton, TX, on Nov 02, 2021
Everybody was so friendly and helpful. I also appreciated being kept up to date on any developments.
Carrollton, on Nov 04, 2021
From the sales team to the head contractor [name removed] to the warranty team everyone treated me Like I was their number one priority and they stood behind their work. I never worried throughout the entire process that I would be taken care of from start to finish. I just couldn’t be happier with this build in the year that I have lived in my property. What a beautiful home and community.
Carrollton, on Dec 30, 2021
[Translated from KO] Fast repair work before closing
Carrollton, on Aug 19, 2021
Since we have moved in so much has occurred and our things in the home that need to be fixed are still ongoing. We are almost at our year mark and we have been living in a home that constantly has work being done. We’ve been through multiple builders, area managers, and warranty and it’s been a nightmare. Always getting pushed out & things are not getting complete on a timely matter. For instance, our floors. We were moved out to completely replace our floors and level our slab and after they moved us back in and walked the house there is still over 10 spots in the house that are lifted, not sealed, and hallow sounding. This again has not been addressed & it’s so frustrating. Actually, this could of been fixed at our walk through BEFORE moving in. Then they move us out and don’t even walk it to make sure it’s better before moving us back in and again not fixing. Overall we are very disappointed with how this has been and how we’ve been treated. We just want this fixed and how it should be and not half done. Mind you we were out for a week and floors were done in a day. [name removed] sure how these spots were not caught. Very frustrating. Then now we’re STILL deleting with a list of things on warranty not being done. Please get us in touch with someone who can make this better!
Carrollton, TX, on Oct 02, 2021
Really appreciate for the help from [name removed] and LeaAnn
Carrollton, TX, on Oct 01, 2021
sales peraon LeaAnn and [name removed] together with construction manager [name removed] are all great people! they are normandys assets.
Carrollton, on Dec 02, 2021
Nearly 6 months after closing, I still have not signed off on my home being complete. Things from my walk-through that were not done (despite being forced to close) are still not done.
Carrollton, TX, on Sep 29, 2021
Working with [name removed] (preferred lender). Specifically [name removed]. He was so condescending and rude through every transaction with him even though we more than qualified for the purchase and put nearly 50% down. He was so bad that I stopped responding or working with him and would only communicate to others in the office. Normandy homes is wonderful and needs to be working with a much more professional lender! The quality of Normandy fat exceeds that of Greenbrick and they are bringing down the Normandy image/ reputation
Carrollton, on Nov 06, 2021
The only feedback I have was I never heard back about one item that needed to be fixed.
Carrollton, on Jun 09, 2021
Our sales person ([name removed]) and our construction manager ([name removed]) were both really great with communication. They were quick to answer any questions we had or any concerns that popped up throughout the process.
Carrollton, on Sep 30, 2021
Since it was a busy / shortage of the worker, resources, and many more of hard situations, out home has little lack of details and some errors that are needed to be corrected. But overall, I cannot complaint. Thanks to all
Carrollton, on Jun 09, 2021
sales person, original construction manager, and definitely, Green Brick Mortgage lender (person)
Carrollton, on Sep 11, 2021
The warranty service has improved somewhat from the time we first moved in. The hinges on the bathroom cabinets are a big problem and there doesn’t seem to be a solution for that.
Carrollton, TX, on Jul 19, 2021
[name removed] didn't disclose the premium lot fee until after we sent our earnest money and when we explained to management what happened their response was the equivalent of, "Sorry, but tough luck." Second, Normandy ordered the wrong brick and said due to supply issues we could either wait 12 weeks to get the brick we ordered or paint our brick. Then when we told them we'd wait the additional 12 weeks for the brick, the brick selection we'd wanted was suddenly "unavailable." After moving in, we've had to have the HVAC company to our house a total of 9 times in 3 months because the AC keeps breaking down. The ceiling fans that were installed are low quality and extremely noisy. The builder, [name removed], and the agent [name removed] have been excellent to work with, however, they have been about the only positive aspect of this entire experience.
Carrollton, on Sep 07, 2021
The sales and construction manager are responsive and helpful.
Carrollton, on Apr 21, 2021
The entire process was not great. So, it is hard to know where to start. Until we contacted the BBB we didn't have the "punch list" of items completed from when we closed on our home and it had been 7 months. We were passed off to the warranty manager who told my husband that these items didn't fall under "warranty" because they were from the list of items that we created BEFORE we closed. I believe all items have been fixed/completed now.
Carrollton, on May 25, 2021
At this point I haven't had any issues with the warranty service or customer care.
Carrollton, TX, on Jul 06, 2021
During the contract process, we weren’t given the correct information about our options and it was very confusing. However, the new sales manager was great and answered all of our questions. The construction manager was also amazing. Night and day difference between contract/initial start and the building process
Carrollton, TX, on Jun 15, 2021
Through most of the times, from es XXXXX park office and main contractor gave me fast and satisfied answers for most of the question/concern I had. Built mostly fine
Carrollton, TX, on May 07, 2021
Communication went well. Sales person and the builder ([name removed] and [name removed]) response fast.
Carrollton, TX, on Apr 16, 2021
I missed few things that were broken but They are taken care of.
Carrollton, on Jan 19, 2021
Great experience so far! [name removed] (sp?) was fantastic when he came out to look at our baseboards.
Carrollton, TX, on Feb 26, 2021
I planned to book the house on Sunday but I was recommended by the staff to submit it on Monday. When I came to deposit the check on Monday, the rates were increased by 5 K.
Carrollton, on Jan 06, 2021
We’ve not had to utilize warranty service, however, our customer care experience has been very good. Quick response when we’ve needed.
Carrollton, TX, on Jan 18, 2021
Friendly staff, excellent communication, incredible assistance and attention to detail by my construction manager [name removed]. Did not like person at the design center since she was not at all helpful, and almost acted like it was an imposition to her when I asked for her design expertise. I also would’ve liked a little bit more of a choice on some of the design features since you sent me to a place that had beautiful things but they were not all available to me.
Carrollton, on Nov 24, 2020
[name removed] has been a great help to us. The response time is slow and we are still waiting on several issues to be completed, but overall without him we would be in a MUCH worse place.
Carrollton, TX, on Dec 09, 2020
The best thing I liked was that the company made a model house well.
Carrollton, on Nov 03, 2020
Good warranty service. I like Overall construction quality.
Carrollton, TX, on Nov 29, 2020
Communication during the building process wasn’t the best. We had 3 fervent construction managers during the build process and lots of things got lost in communication. Post closing has been impossible to get in touch with someone when we’ve had questions and still have not done our post closing walkthrough.
Carrollton, TX, on Sep 29, 2020
We liked the area and were told that Normandy Homes were good quality. The dislike was the lack of communication, constant changes to our selections, and Green Brick Mortgage's lack of commitment to us but instead were there to make themselves look better. Seems like once you purchased, you just a number that has been forgotten. Worst buying experience thus far in my almost 30 years of purchasing homes (new and pre-owned). Home is good (wouldn't call it great) but compared to many home builders, the technology is lacking unless you pay for it, while others are providing it free.
Carrollton, TX, on Sep 05, 2020
There were many delays, as is common with a new build I realize. However, overall it was a good experience.
Carrollton, TX, on Sep 01, 2020
The level of service from contract to move-in (and even past move-in) is phenomenal. Your team is so helpful and knowledgeable, and we consistently got prompt, effective communication. As first time homebuyers, the whole process can be very overwhelming at times, but your team made it a great experience for us. Thank you.
Carrollton, TX, on Jul 21, 2020
The communication and follow up are non existent. Our close date was changed and no one ever bothered to tell us, and we had a home to sale, so we were forced to move in with family. We still have items outstanding to be complete and we have lived in our home for more than 30 days.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, TX, on Jan 11, 2022
[name removed] has been provided top notched customer service. Because of her, every process was very smooth. She is really one of a kind. [name removed] is really amazing. He is very knowledgeable. He always have answers whenever I ask him a questions.
Carrollton, TX, on Nov 02, 2021
Everybody was so friendly and helpful. I also appreciated being kept up to date on any developments.
Carrollton, TX, on Oct 02, 2021
Really appreciate for the help from [name removed] and LeaAnn
Carrollton, TX, on Oct 01, 2021
sales peraon LeaAnn and [name removed] together with construction manager [name removed] are all great people! they are normandys assets.
Carrollton, TX, on Sep 29, 2021
Working with [name removed] (preferred lender). Specifically [name removed]. He was so condescending and rude through every transaction with him even though we more than qualified for the purchase and put nearly 50% down. He was so bad that I stopped responding or working with him and would only communicate to others in the office. Normandy homes is wonderful and needs to be working with a much more professional lender! The quality of Normandy fat exceeds that of Greenbrick and they are bringing down the Normandy image/ reputation
Carrollton, TX, on Jul 19, 2021
[name removed] didn't disclose the premium lot fee until after we sent our earnest money and when we explained to management what happened their response was the equivalent of, "Sorry, but tough luck." Second, Normandy ordered the wrong brick and said due to supply issues we could either wait 12 weeks to get the brick we ordered or paint our brick. Then when we told them we'd wait the additional 12 weeks for the brick, the brick selection we'd wanted was suddenly "unavailable." After moving in, we've had to have the HVAC company to our house a total of 9 times in 3 months because the AC keeps breaking down. The ceiling fans that were installed are low quality and extremely noisy. The builder, [name removed], and the agent [name removed] have been excellent to work with, however, they have been about the only positive aspect of this entire experience.
Carrollton, TX, on Jul 06, 2021
During the contract process, we weren’t given the correct information about our options and it was very confusing. However, the new sales manager was great and answered all of our questions. The construction manager was also amazing. Night and day difference between contract/initial start and the building process
Carrollton, TX, on Jun 15, 2021
Through most of the times, from es XXXXX park office and main contractor gave me fast and satisfied answers for most of the question/concern I had. Built mostly fine
Carrollton, TX, on May 07, 2021
Communication went well. Sales person and the builder ([name removed] and [name removed]) response fast.
Carrollton, TX, on Apr 16, 2021
I missed few things that were broken but They are taken care of.
Carrollton, TX, on Feb 26, 2021
I planned to book the house on Sunday but I was recommended by the staff to submit it on Monday. When I came to deposit the check on Monday, the rates were increased by 5 K.
Carrollton, TX, on Jan 18, 2021
Friendly staff, excellent communication, incredible assistance and attention to detail by my construction manager [name removed]. Did not like person at the design center since she was not at all helpful, and almost acted like it was an imposition to her when I asked for her design expertise. I also would’ve liked a little bit more of a choice on some of the design features since you sent me to a place that had beautiful things but they were not all available to me.
Carrollton, TX, on Dec 09, 2020
The best thing I liked was that the company made a model house well.
Carrollton, TX, on Nov 29, 2020
Communication during the building process wasn’t the best. We had 3 fervent construction managers during the build process and lots of things got lost in communication. Post closing has been impossible to get in touch with someone when we’ve had questions and still have not done our post closing walkthrough.
Carrollton, TX, on Sep 29, 2020
We liked the area and were told that Normandy Homes were good quality. The dislike was the lack of communication, constant changes to our selections, and Green Brick Mortgage's lack of commitment to us but instead were there to make themselves look better. Seems like once you purchased, you just a number that has been forgotten. Worst buying experience thus far in my almost 30 years of purchasing homes (new and pre-owned). Home is good (wouldn't call it great) but compared to many home builders, the technology is lacking unless you pay for it, while others are providing it free.
Carrollton, TX, on Sep 05, 2020
There were many delays, as is common with a new build I realize. However, overall it was a good experience.
Carrollton, TX, on Sep 01, 2020
The level of service from contract to move-in (and even past move-in) is phenomenal. Your team is so helpful and knowledgeable, and we consistently got prompt, effective communication. As first time homebuyers, the whole process can be very overwhelming at times, but your team made it a great experience for us. Thank you.
Carrollton, TX, on Jul 21, 2020
The communication and follow up are non existent. Our close date was changed and no one ever bothered to tell us, and we had a home to sale, so we were forced to move in with family. We still have items outstanding to be complete and we have lived in our home for more than 30 days.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Mar 02, 2022
All of my warranty requests have been handled in a timely manner and to my satisfaction.
Carrollton, on Dec 30, 2021
[Translated from KO] Fast repair work before closing
Carrollton, on Dec 02, 2021
Nearly 6 months after closing, I still have not signed off on my home being complete. Things from my walk-through that were not done (despite being forced to close) are still not done.
Carrollton, on Nov 06, 2021
The only feedback I have was I never heard back about one item that needed to be fixed.
Carrollton, on Sep 30, 2021
Since it was a busy / shortage of the worker, resources, and many more of hard situations, out home has little lack of details and some errors that are needed to be corrected. But overall, I cannot complaint. Thanks to all
Carrollton, on Sep 11, 2021
The warranty service has improved somewhat from the time we first moved in. The hinges on the bathroom cabinets are a big problem and there doesn’t seem to be a solution for that.
Carrollton, on Sep 07, 2021
The sales and construction manager are responsive and helpful.
Carrollton, on May 25, 2021
At this point I haven't had any issues with the warranty service or customer care.
Carrollton, on Jan 19, 2021
Great experience so far! [name removed] (sp?) was fantastic when he came out to look at our baseboards.
Carrollton, on Jan 06, 2021
We’ve not had to utilize warranty service, however, our customer care experience has been very good. Quick response when we’ve needed.
Carrollton, on Nov 24, 2020
[name removed] has been a great help to us. The response time is slow and we are still waiting on several issues to be completed, but overall without him we would be in a MUCH worse place.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Jan 26, 2022
Cleaning debris from construction were not done properly. I hope this will be managed properly once all the development is completed.
Carrollton, on Nov 04, 2021
From the sales team to the head contractor [name removed] to the warranty team everyone treated me Like I was their number one priority and they stood behind their work. I never worried throughout the entire process that I would be taken care of from start to finish. I just couldn’t be happier with this build in the year that I have lived in my property. What a beautiful home and community.
Carrollton, on Aug 19, 2021
Since we have moved in so much has occurred and our things in the home that need to be fixed are still ongoing. We are almost at our year mark and we have been living in a home that constantly has work being done. We’ve been through multiple builders, area managers, and warranty and it’s been a nightmare. Always getting pushed out & things are not getting complete on a timely matter. For instance, our floors. We were moved out to completely replace our floors and level our slab and after they moved us back in and walked the house there is still over 10 spots in the house that are lifted, not sealed, and hallow sounding. This again has not been addressed & it’s so frustrating. Actually, this could of been fixed at our walk through BEFORE moving in. Then they move us out and don’t even walk it to make sure it’s better before moving us back in and again not fixing. Overall we are very disappointed with how this has been and how we’ve been treated. We just want this fixed and how it should be and not half done. Mind you we were out for a week and floors were done in a day. [name removed] sure how these spots were not caught. Very frustrating. Then now we’re STILL deleting with a list of things on warranty not being done. Please get us in touch with someone who can make this better!
Carrollton, on Jun 09, 2021
Our sales person ([name removed]) and our construction manager ([name removed]) were both really great with communication. They were quick to answer any questions we had or any concerns that popped up throughout the process.
Carrollton, on Jun 09, 2021
sales person, original construction manager, and definitely, Green Brick Mortgage lender (person)
Carrollton, on Apr 21, 2021
The entire process was not great. So, it is hard to know where to start. Until we contacted the BBB we didn't have the "punch list" of items completed from when we closed on our home and it had been 7 months. We were passed off to the warranty manager who told my husband that these items didn't fall under "warranty" because they were from the list of items that we created BEFORE we closed. I believe all items have been fixed/completed now.