Top Homebuilder Ratings & Reviews

Normandy Homes

Legends At Twin Creeks

22 Homeowner Reviews Completed Jul 2020 - Dec 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.6

Lender Experience

5.0

Construction Experience

4.6

Customer Care Experience

4.9

Home Readiness

4.5

Installation & Workmanship

4.6

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Jan 26, 2021

Sales and signing contract was very good. Really liked how [name removed] treated us through the process and got back to us quickly to answer any questions and concerns. The build was a little longer than we expected but we felt our Construction Manager, [name removed], was on top of making sure things got done as he could given the weather and some of the subs. Quality of the home was generally very good. We discovered several things during the build that [name removed] was generally always aware of and was working to get them resolved. There were just a couple of things that were not resolved when we moved in but [name removed] let us know how to request those things to be fixed. We are compiling a list now and will submit in the near future. I hope the warranty process will be as good as the build process.

4.8
Verified Homeowner
Allen, on May 25, 2021

Haven’t had to use it much yet. Really appreciated changing the attic stairs being changed from wood to aluminum.

4.7
Verified Homeowner
Allen, on Oct 16, 2021

The whole home buying process was easy from the sales experience, home loan experience and throughout the home building process. Everyone was responsive to questions and concerns and were a pleasure to work with.

4.5
Verified Homeowner
Allen, TX, on Sep 12, 2020

The purchasing process was painless and efficient inspite of restrictions from Covid-19. Moving into the home was generally smooth except for not receiving mailbox and clubhouse keys until couple weeks later.

4.7
Verified Homeowner
Allen, on Dec 21, 2020

A few things have not been addressed.

4.9
Verified Homeowner
Allen, on Oct 12, 2021

Great customer service

4.9
Verified Homeowner
Allen, TX, on Aug 04, 2020

Everything was great. However, I am still waiting for my list to be completed. I have had 3 companies come back, but there are others things that I am waiting on. I realize that the current virus conditions are probably delaying some of the work. But, it would be nice to get a call for an updates.

4.9
Verified Homeowner
Allen, on Nov 18, 2020

Have had major issues with new home concerning sewer blockage caused by plumbing elbow caught in pipe under foundation. Both main and half bath floors ha to be jacked hammered with big holes in both. Normandy assigned project to ensure that all was repaired back to the way when I moved in. Had issue with side yard hill sinking [name removed] went above and had fence and gate moved to allow sun light. Sod and dirt coming the end of this week.

5.0
Verified Homeowner
Allen, on Sep 22, 2021

They didn’t stand by their commitments.

3.5
Verified Homeowner
Allen, TX, on Jul 17, 2020

[name removed] for sales was great! Easy to work with, always kept me informed.

4.4
Verified Homeowner
Allen, on Jun 23, 2021

Open layout, fixtures, walking shower, the ease of purchasing and mortgage staffs are very helpful. Lack of information on maintenance such as down lite in the kitchen, ceiling lites.

4.5
Verified Homeowner
Allen, on May 21, 2021

Have been here almost a year. They have worked with me on all of my concerns.

4.5
Verified Homeowner
Allen, on Apr 17, 2021

Love the style. Quality is pretty good. If something is wrong they get to it quickly until fixed. Dislike how cabinets and caulking is subpar. Will be sending in repair request as cabinets are coming off wall.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Jan 26, 2021

Sales and signing contract was very good. Really liked how [name removed] treated us through the process and got back to us quickly to answer any questions and concerns. The build was a little longer than we expected but we felt our Construction Manager, [name removed], was on top of making sure things got done as he could given the weather and some of the subs. Quality of the home was generally very good. We discovered several things during the build that [name removed] was generally always aware of and was working to get them resolved. There were just a couple of things that were not resolved when we moved in but [name removed] let us know how to request those things to be fixed. We are compiling a list now and will submit in the near future. I hope the warranty process will be as good as the build process.

4.8
Verified Homeowner
Allen, TX, on Sep 12, 2020

The purchasing process was painless and efficient inspite of restrictions from Covid-19. Moving into the home was generally smooth except for not receiving mailbox and clubhouse keys until couple weeks later.

4.7
Verified Homeowner
Allen, TX, on Aug 04, 2020

Everything was great. However, I am still waiting for my list to be completed. I have had 3 companies come back, but there are others things that I am waiting on. I realize that the current virus conditions are probably delaying some of the work. But, it would be nice to get a call for an updates.

4.9
Verified Homeowner
Allen, TX, on Jul 17, 2020

[name removed] for sales was great! Easy to work with, always kept me informed.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on May 25, 2021

Haven’t had to use it much yet. Really appreciated changing the attic stairs being changed from wood to aluminum.

4.7
Verified Homeowner
Allen, on Dec 21, 2020

A few things have not been addressed.

4.9
Verified Homeowner
Allen, on Nov 18, 2020

Have had major issues with new home concerning sewer blockage caused by plumbing elbow caught in pipe under foundation. Both main and half bath floors ha to be jacked hammered with big holes in both. Normandy assigned project to ensure that all was repaired back to the way when I moved in. Had issue with side yard hill sinking [name removed] went above and had fence and gate moved to allow sun light. Sod and dirt coming the end of this week.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on Oct 16, 2021

The whole home buying process was easy from the sales experience, home loan experience and throughout the home building process. Everyone was responsive to questions and concerns and were a pleasure to work with.

4.5
Verified Homeowner
Allen, on Oct 12, 2021

Great customer service

4.9
Verified Homeowner
Allen, on Sep 22, 2021

They didn’t stand by their commitments.

3.5
Verified Homeowner
Allen, on Jun 23, 2021

Open layout, fixtures, walking shower, the ease of purchasing and mortgage staffs are very helpful. Lack of information on maintenance such as down lite in the kitchen, ceiling lites.

4.5
Verified Homeowner
Allen, on May 21, 2021

Have been here almost a year. They have worked with me on all of my concerns.

4.5
Verified Homeowner
Allen, on Apr 17, 2021

Love the style. Quality is pretty good. If something is wrong they get to it quickly until fixed. Dislike how cabinets and caulking is subpar. Will be sending in repair request as cabinets are coming off wall.

4.1
Verified Homeowner