Top Homebuilder Ratings & Reviews

Normandy Homes

Liberty Hill

23 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

3.7
Customers' overall satisfaction
3.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.8

Home Personalization Experience

3.5

Lender Experience

3.7

Construction Experience

3.9

Customer Care Experience

4.1

Home Readiness

3.7

Installation & Workmanship

3.8

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jul 03, 2020

I still have a list of things that would like to be fixed. [name removed] sure when and how to start.

3.4
Verified Homeowner
Mckinney, on Jun 03, 2020

They try to blame customer for issues they will have to spend money to fix. Very bad warranty service.

1.8
Verified Homeowner
Mckinney, on May 27, 2020

Responsiveness and friendliness of the staff.

4.7
Verified Homeowner
Mckinney, on May 25, 2020

Working directly with [name removed], my builder.

1.8
Verified Homeowner
Mckinney, on May 09, 2020

The ability to submit requests online when I have home warranty issues - however as of late, no one has contacted me to update me on the status of work to be done. Even during a crisis, there should be ongoing communication with homeowners.

3.0
Verified Homeowner
Mckinney, on Mar 25, 2020

Great customer service and they keep commitments.

4.2
Verified Homeowner
Mckinney, TX, on Feb 20, 2020

My builder [name removed] was very responsive, attentive and took care of everything with in short time after house was handed over to him. He also keeps in touch post closing and providing exceptional customer satisfaction. Also, [name removed] sales manager was responsive all the time.

4.7
Verified Homeowner
Mckinney, on Jan 28, 2020

nothing much

3.2
Verified Homeowner
Mckinney, on Jan 07, 2020

prompt replying.

4.4
Verified Homeowner
Mckinney, TX, on Dec 31, 2019

Friendly sales team and ease of closing.

4.9
Verified Homeowner
Mckinney, TX, on Oct 03, 2019

I really enjoyed working with [removed]! She was always very responsive and super helpful! I always asked a million questions and she was always patient in answering all of them. I also liked the work that was put into my home and strive for perfection that the team put into it.

4.9
Verified Homeowner
Mckinney, TX, on Oct 01, 2019

None

0.7
Verified Homeowner
Mckinney, TX, on Aug 21, 2019

Quality of house

4.9
Verified Homeowner
Mckinney, TX, on Jun 12, 2019

? ?? ??? ?????

3.1
Verified Homeowner
Mckinney, TX, on Jun 07, 2019

Clear, timely communication from everyone at NH

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Feb 20, 2020

My builder [name removed] was very responsive, attentive and took care of everything with in short time after house was handed over to him. He also keeps in touch post closing and providing exceptional customer satisfaction. Also, [name removed] sales manager was responsive all the time.

4.7
Verified Homeowner
Mckinney, TX, on Dec 31, 2019

Friendly sales team and ease of closing.

4.9
Verified Homeowner
Mckinney, TX, on Oct 03, 2019

I really enjoyed working with [removed]! She was always very responsive and super helpful! I always asked a million questions and she was always patient in answering all of them. I also liked the work that was put into my home and strive for perfection that the team put into it.

4.9
Verified Homeowner
Mckinney, TX, on Oct 01, 2019

None

0.7
Verified Homeowner
Mckinney, TX, on Aug 21, 2019

Quality of house

4.9
Verified Homeowner
Mckinney, TX, on Jun 12, 2019

? ?? ??? ?????

3.1
Verified Homeowner
Mckinney, TX, on Jun 07, 2019

Clear, timely communication from everyone at NH

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jul 03, 2020

I still have a list of things that would like to be fixed. [name removed] sure when and how to start.

3.4
Verified Homeowner
Mckinney, on Jun 03, 2020

They try to blame customer for issues they will have to spend money to fix. Very bad warranty service.

1.8
Verified Homeowner
Mckinney, on May 27, 2020

Responsiveness and friendliness of the staff.

4.7
Verified Homeowner
Mckinney, on May 25, 2020

Working directly with [name removed], my builder.

1.8
Verified Homeowner
Mckinney, on May 09, 2020

The ability to submit requests online when I have home warranty issues - however as of late, no one has contacted me to update me on the status of work to be done. Even during a crisis, there should be ongoing communication with homeowners.

3.0
Verified Homeowner
Mckinney, on Jan 28, 2020

nothing much

3.2
Verified Homeowner
Mckinney, on Jan 07, 2020

prompt replying.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Mar 25, 2020

Great customer service and they keep commitments.

4.2
Verified Homeowner