Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Mckinney, TX, on Dec 26, 2020
Contract was not explained properly on study room vs Flex. Initially told that there will be a bath tub in master bath, then said its not in the plan
Mckinney, on Jan 10, 2021
The warranty requests have been few, but they were handled quickly and effectively.
Mckinney, on May 25, 2021
The Normandy team was great to work with every step of the way. They were always invested in delivering the home we envisioned.
Mckinney, TX, on Dec 11, 2020
Dislike: windows not cleaned with paint spots and dust. Paint spots on hard floor and carpet, AC/Heater system was set up by unexperienced technician, Air vent installed in tight opening causing it not to open, Floor plan can be better. During the initial meeting, we were told we can add some options but later we were told we cant. Like: Overall, the sales agent and construction manager were helpful, communicative, and respectful. They handled situations of potential conflict smoothly.
Mckinney, on Dec 18, 2020
Warranty experience is good no issues as such but we are not happy with the quality of landscaping working.
Mckinney, on May 05, 2021
Like: After move in support has been good and responsive. Dislike: Concerns related to landscaping. Before Move-in: We asked for 2 changes and engineer approved those changes but manager did not go ahead with that.
Mckinney, TX, on Sep 01, 2020
We were very happy with the [name removed] 2 layout and the larger lot on a cul de sac. [name removed] made the whole process very easy and fun! The communication through construction was top notch, and really made what can be a trying time into a smooth construction phase. [name removed] and [name removed] were great to work with and provided answers or addressed any concerns we had through the process. Closing was a breeze as well. In short, the process was tight and the implementation was done with care by extraordinary Normandy associates.
Mckinney, TX, on Sep 01, 2020
Likes: Great experience with [name removed] from green brick mortgage. [name removed] is the person who helped about loan/closing process. chris simmons is good. Dislikes: unprofessional work on lot of places with dents, painting is not good on doors/baseboards, blinds installed late after closing, master bed room is hot. lawn leveling is not good.
Mckinney, on Sep 25, 2020
Our Audi vision had a lot of turnover in sales people. Hard for verbal commitments by them to be upheld. [name removed] has been great at getting back to me verbally and in writing as it relates to warranty work and opportunities that we have not closed the loop on.
Mckinney, on Jul 28, 2020
Taking so much time to respond. One issue reported was rejected and it shouldn't.
Mckinney, on Jul 27, 2020
Long delivery on warranty items was blamed on Covid 19. We still do not have information on the swimming pool we supposedly have access to! No info on gaining entrance, hours of operation......nothing.
Mckinney, TX, on Aug 25, 2020
Love the response and commitment of my onsite builder [name removed]
Mckinney, on Jul 03, 2020
I still have a list of things that would like to be fixed. [name removed] sure when and how to start.
Mckinney, TX, on Aug 14, 2020
Overall we are satisfied with the experience but there are few things which we would like to call out. 1: Experience with the sales manager ([name removed] and [name removed]) was excellent. 2: [name removed] happy with the quality of wood floor tiles and sanitary / hardware material used in bathroom. 3: Leveling of grass bed is not good at all towards the right hand side (side where HVAC is placed) of the house.
Mckinney, on Jun 03, 2020
They try to blame customer for issues they will have to spend money to fix. Very bad warranty service.
Mckinney, TX, on Jul 06, 2020
Some of the subcontractors quality of work could have been better, especially the painters. Seems like the lowest cost subcontractors were used
Mckinney, TX, on Feb 20, 2020
My builder [name removed] was very responsive, attentive and took care of everything with in short time after house was handed over to him. He also keeps in touch post closing and providing exceptional customer satisfaction. Also, [name removed] sales manager was responsive all the time.
Mckinney, on May 09, 2020
The ability to submit requests online when I have home warranty issues - however as of late, no one has contacted me to update me on the status of work to be done. Even during a crisis, there should be ongoing communication with homeowners.
Mckinney, TX, on Oct 03, 2019
I really enjoyed working with [removed]! She was always very responsive and super helpful! I always asked a million questions and she was always patient in answering all of them. I also liked the work that was put into my home and strive for perfection that the team put into it.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, TX, on Dec 26, 2020
Contract was not explained properly on study room vs Flex. Initially told that there will be a bath tub in master bath, then said its not in the plan
Mckinney, TX, on Dec 11, 2020
Dislike: windows not cleaned with paint spots and dust. Paint spots on hard floor and carpet, AC/Heater system was set up by unexperienced technician, Air vent installed in tight opening causing it not to open, Floor plan can be better. During the initial meeting, we were told we can add some options but later we were told we cant. Like: Overall, the sales agent and construction manager were helpful, communicative, and respectful. They handled situations of potential conflict smoothly.
Mckinney, TX, on Sep 01, 2020
We were very happy with the [name removed] 2 layout and the larger lot on a cul de sac. [name removed] made the whole process very easy and fun! The communication through construction was top notch, and really made what can be a trying time into a smooth construction phase. [name removed] and [name removed] were great to work with and provided answers or addressed any concerns we had through the process. Closing was a breeze as well. In short, the process was tight and the implementation was done with care by extraordinary Normandy associates.
Mckinney, TX, on Sep 01, 2020
Likes: Great experience with [name removed] from green brick mortgage. [name removed] is the person who helped about loan/closing process. chris simmons is good. Dislikes: unprofessional work on lot of places with dents, painting is not good on doors/baseboards, blinds installed late after closing, master bed room is hot. lawn leveling is not good.
Mckinney, TX, on Aug 25, 2020
Love the response and commitment of my onsite builder [name removed]
Mckinney, TX, on Aug 14, 2020
Overall we are satisfied with the experience but there are few things which we would like to call out. 1: Experience with the sales manager ([name removed] and [name removed]) was excellent. 2: [name removed] happy with the quality of wood floor tiles and sanitary / hardware material used in bathroom. 3: Leveling of grass bed is not good at all towards the right hand side (side where HVAC is placed) of the house.
Mckinney, TX, on Jul 06, 2020
Some of the subcontractors quality of work could have been better, especially the painters. Seems like the lowest cost subcontractors were used
Mckinney, TX, on Feb 20, 2020
My builder [name removed] was very responsive, attentive and took care of everything with in short time after house was handed over to him. He also keeps in touch post closing and providing exceptional customer satisfaction. Also, [name removed] sales manager was responsive all the time.
Mckinney, TX, on Oct 03, 2019
I really enjoyed working with [removed]! She was always very responsive and super helpful! I always asked a million questions and she was always patient in answering all of them. I also liked the work that was put into my home and strive for perfection that the team put into it.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, on Jan 10, 2021
The warranty requests have been few, but they were handled quickly and effectively.
Mckinney, on Dec 18, 2020
Warranty experience is good no issues as such but we are not happy with the quality of landscaping working.
Mckinney, on Jul 28, 2020
Taking so much time to respond. One issue reported was rejected and it shouldn't.
Mckinney, on Jul 27, 2020
Long delivery on warranty items was blamed on Covid 19. We still do not have information on the swimming pool we supposedly have access to! No info on gaining entrance, hours of operation......nothing.
Mckinney, on Jul 03, 2020
I still have a list of things that would like to be fixed. [name removed] sure when and how to start.
Mckinney, on Jun 03, 2020
They try to blame customer for issues they will have to spend money to fix. Very bad warranty service.
Mckinney, on May 09, 2020
The ability to submit requests online when I have home warranty issues - however as of late, no one has contacted me to update me on the status of work to be done. Even during a crisis, there should be ongoing communication with homeowners.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, on May 25, 2021
The Normandy team was great to work with every step of the way. They were always invested in delivering the home we envisioned.
Mckinney, on May 05, 2021
Like: After move in support has been good and responsive. Dislike: Concerns related to landscaping. Before Move-in: We asked for 2 changes and engineer approved those changes but manager did not go ahead with that.
Mckinney, on Sep 25, 2020
Our Audi vision had a lot of turnover in sales people. Hard for verbal commitments by them to be upheld. [name removed] has been great at getting back to me verbally and in writing as it relates to warranty work and opportunities that we have not closed the loop on.