Overall Satisfaction
Community Profile
Master Planned
The Reserve on Parker is a quaint community of single family homes on Parker Road, East of Plano Parkway. Perfect location in Carrollton situated on the Plano border. Ideal for commuters with its close proximity to major roadways. Fabulous shopping, dining and entertainment is just a short drive away.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Carrollton, on Oct 13, 2019
Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.
Carrollton, on Oct 11, 2019
modern and clean design but some part needs to be improved.
Carrollton, on Oct 08, 2019
So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.
Carrollton, on Oct 03, 2019
Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had
Carrollton, on Oct 01, 2019
[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!
Carrollton, on Oct 01, 2019
[removed] has been very attentive and making sure the repairs that need to get done have been done in a timely manner.
Carrollton, on Sep 30, 2019
House delivered on time. Regular updates by [removed] before closing.
Carrollton, on Sep 06, 2019
My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.
Carrollton, on Aug 30, 2019
Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.
Carrollton, on Aug 29, 2019
On some of the instances, responses and resolution were prompt
Carrollton, on Aug 21, 2019
Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.
Carrollton, on Aug 15, 2019
That i haven't had to use it regarding the warranty service. appliances work no problems. The warranty manager for our home came over explained everything was very informative.
Carrollton, on Aug 03, 2019
My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.
Carrollton, on Jul 17, 2019
The overall process has been great starting from the sales side to the finish product
Carrollton, on Jul 10, 2019
I like most of the part except the quality of the house.
Carrollton, on Jun 16, 2019
working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.
Carrollton, on Jun 04, 2019
The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.
Carrollton, on Jun 04, 2019
So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.
Carrollton, on May 31, 2019
The people were friendly and tried to be helpful.
Carrollton, on May 31, 2019
The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.
Carrollton, on May 15, 2019
it was my first time purchasing a new house, when I had walk thru ,a inspector [removed] who was so in detailed and well answered all of my questions., He must be a great asset for your company.
Carrollton, on May 14, 2019
Quick responses and generally found solutions to any requests the first time
Carrollton, on Apr 24, 2019
Our warranty service customer care REP - [removed] is really helpful
Carrollton, on Apr 06, 2019
[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.
Carrollton, on Apr 05, 2019
Customer service. [removed] took great care of us
Carrollton, on Mar 01, 2019
I love the customer service follow up from the team at normandy
Carrollton, on Feb 23, 2019
If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.
Carrollton, on Jan 30, 2019
[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Carrollton, on Oct 03, 2019
Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had
Carrollton, on Sep 30, 2019
House delivered on time. Regular updates by [removed] before closing.
Carrollton, on Sep 06, 2019
My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.
Carrollton, on Aug 21, 2019
Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.
Carrollton, on Jun 16, 2019
working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.
Carrollton, on Jun 04, 2019
So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.
Carrollton, on May 31, 2019
The people were friendly and tried to be helpful.
Carrollton, on May 31, 2019
The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.
Carrollton, on May 15, 2019
it was my first time purchasing a new house, when I had walk thru ,a inspector [removed] who was so in detailed and well answered all of my questions., He must be a great asset for your company.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Carrollton, on Oct 13, 2019
Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.
Carrollton, on Oct 01, 2019
[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!
Carrollton, on Oct 01, 2019
[removed] has been very attentive and making sure the repairs that need to get done have been done in a timely manner.
Carrollton, on Aug 29, 2019
On some of the instances, responses and resolution were prompt
Carrollton, on Aug 15, 2019
That i haven't had to use it regarding the warranty service. appliances work no problems. The warranty manager for our home came over explained everything was very informative.
Carrollton, on Aug 03, 2019
My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.
Carrollton, on Jun 04, 2019
The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.
Carrollton, on May 14, 2019
Quick responses and generally found solutions to any requests the first time
Carrollton, on Apr 24, 2019
Our warranty service customer care REP - [removed] is really helpful
Carrollton, on Apr 06, 2019
[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.
Carrollton, on Mar 01, 2019
I love the customer service follow up from the team at normandy
Carrollton, on Feb 23, 2019
If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.
Carrollton, on Jan 30, 2019
[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Carrollton, on Oct 11, 2019
modern and clean design but some part needs to be improved.
Carrollton, on Oct 08, 2019
So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.
Carrollton, on Aug 30, 2019
Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.
Carrollton, on Jul 17, 2019
The overall process has been great starting from the sales side to the finish product
Carrollton, on Jul 10, 2019
I like most of the part except the quality of the house.