Overall Satisfaction
Community Profile
Master Planned
The Reserve on Parker is a quaint community of single family homes on Parker Road, East of Plano Parkway. Perfect location in Carrollton situated on the Plano border. Ideal for commuters with its close proximity to major roadways. Fabulous shopping, dining and entertainment is just a short drive away.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Carrollton, TX, on Jan 22, 2020
I’m not sure. [name removed] was nice and the process was smooth
Carrollton, on Feb 11, 2021
Process communicated thoroughly. Promised dates were met.
Carrollton, TX, on Jan 10, 2020
[name removed] was very responsive to questions along the way. [name removed] the builder did a great job with orientation and fixing the few things that we pointed out. There was a confusion on the tile with the design center. The issue was resolved and all employees at Normandy seemed highly committed to the customer experience.
Carrollton, on May 30, 2020
[name removed] much. Its rare to hear back from anyone on a warranty request. I have to keep calling and calling and most warranty requests go nowhere.
Carrollton, on Nov 10, 2020
Follow up from the builders and the quality of the home.
Carrollton, TX, on Jan 06, 2020
Communication with [name removed] and [name removed] were clear.
Carrollton, on Oct 25, 2020
First of all, the manager who is responsible for my house took advantage of me being a first time home buyer, with a lot of things unfixed, I closed my house and just a few days ago when I did my first year warranty inspection my inspector told a lot of the items are crucial but not fixed. Moreover, the house quality is not what I have expected, I paid upgrades for my drawers and there are defects and that's only part of the story, I've submitted a one year warranty service let's see how that goes. Also some small issue that you would not think that will happen to a newly built house. Lastly it's the thing that I can not bear with most is the counter top issue, we have selected 18 cm for our bathrooms upstairs but it is not what was installed. The answer I got there might be a error as much as 3cm. Nobody never told me about that when I bought the house, this is something I expect before closing or even making selections. Overall it is a good house but I won't recommend Normandy to either my friends or colleagues since most of the people I got in touch with failed to deliver what they should have delivered.
Carrollton, TX, on Nov 26, 2019
Everything has been great. [name removed] and [name removed] did a great job keeping us informed and made the process easy.
Carrollton, on Oct 23, 2020
I like environment around this location and so friendly my neighbor.
Carrollton, on Dec 24, 2019
Warranty service has been slow to respond to me with requests. I have had to follow up for service.
Carrollton, on Sep 21, 2020
We are having issues with regard to humidity levels even after multiple services by the hvac company. We also seem to have a bug issue as we daily find large spiders and other bugs. Also have some other areas where the quality of our home has fallen short of other builders’.
Carrollton, TX, on Oct 21, 2019
Loved that I was able to receive quick feedback/answers to my calls, emails, and texts about home and the community from [removed]. Our builder, [removed], was awesome and helpful in every way. He was so kind to make sure that we loved every part of our home, and never hesitant to fix anything we requested. [removed] was patient, professional, and respectful.
Carrollton, on Nov 02, 2019
Immediate action is taken and everything is done with optimum care. they listen your voice to make things work better for your house .
Carrollton, on Jul 20, 2020
transaction is smooth and fast.I dislike about some construction of cabinet its easy to get damage.
Carrollton, TX, on Oct 03, 2019
Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had
Carrollton, on Jun 02, 2020
EASY GOING, PROFESSIONAL STAFF, WONDERFUL WARRANTY SERVICE.
Carrollton, TX, on Sep 30, 2019
House delivered on time. Regular updates by [removed] before closing.
Carrollton, on Oct 13, 2019
Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.
Carrollton, on May 30, 2020
Year long follow up for issues. Greatly appreciated.
Carrollton, on Mar 19, 2020
I love that I was able to purchase a beautiful home closer to Dallas than out farther for a great price.
Carrollton, TX, on Sep 06, 2019
My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.
Carrollton, on Oct 01, 2019
[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!
Carrollton, on Mar 11, 2020
[name removed] has been wonderful and very accommodating! Being a first time home owner, he has been very helpful and informative of the warranties. He always answers my questions in a timely manner and is very responsive!
Carrollton, TX, on Aug 21, 2019
Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.
Carrollton, on Aug 29, 2019
On some of the instances, responses and resolution were prompt
Carrollton, on Aug 03, 2019
My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.
Carrollton, TX, on Aug 17, 2019
Very friendly staff! Try to help good experience
Carrollton, on Nov 17, 2019
I really appreciate [name removed] and how he is so responsive to any issues that I have had. He really works to get them resolved. Considering how it started out when I was buying this house and how I nearly backed out because of the experience I had with the sales representative, this made up for that bad experience
Carrollton, TX, on Jun 16, 2019
working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.
Carrollton, on Nov 05, 2019
Service we received from [removed]. Whatever I reported he did take care of most of the things and taking care of the remainder. Few of my dis-satisfaction items were during Sale process. (a) It was not declared that the house was in market for about 6 months, (b) that a buyer did buy it previously and they backed out, (c) We were given a rosy picture about base price that she could not go below the base price, while the base price kept changing, which is just pure cheating, a similar house was sold for ~$411K with upgraded appliances and pull-over trash can and other additions, while when we were purchasing we were not told that the pull over trash can wouldn't come with it and we ended up with ~$427K-5K. Few other dis satisfactions about the OVERALL QUALITY of the house Doors and windows, cheaper wiring that causes flickering in the house by just connecting a laser printer. Lots of cuts, uneven surfaces on the doors. We compared with [removed] homes and their finish of doors, windows and trims was much much better. Painting is still bad. In my view all my doors should be properly repainted as the colors are not consistent and the doors in newer homes have a better finish compared to what we have in ours. Caulking is cracking within just one year. Stones were given to other homes but we were denied to help surround landscape area. Still unhappy that we were not given the pull over trash can. It is mainly the service from [removed] and the construction managers that visited us and helped resolve lots of issues in the house that made a big difference to keep us engaged with Normandy and we will still recommend you guys.
Carrollton, on Jun 04, 2019
The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.
Carrollton, on Oct 30, 2019
Everyone was great to work with and I think the quality of their work is good.
Carrollton, on May 14, 2019
Quick responses and generally found solutions to any requests the first time
Carrollton, TX, on Jun 04, 2019
So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.
Carrollton, on Oct 08, 2019
So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.
Carrollton, TX, on May 31, 2019
The people were friendly and tried to be helpful.
Carrollton, on Aug 30, 2019
Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.
Carrollton, on Apr 24, 2019
Our warranty service customer care REP - [removed] is really helpful
Carrollton, TX, on May 31, 2019
The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.
Carrollton, on Apr 06, 2019
[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.
Carrollton, on Jul 17, 2019
The overall process has been great starting from the sales side to the finish product
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, TX, on Jan 22, 2020
I’m not sure. [name removed] was nice and the process was smooth
Carrollton, TX, on Jan 10, 2020
[name removed] was very responsive to questions along the way. [name removed] the builder did a great job with orientation and fixing the few things that we pointed out. There was a confusion on the tile with the design center. The issue was resolved and all employees at Normandy seemed highly committed to the customer experience.
Carrollton, TX, on Jan 06, 2020
Communication with [name removed] and [name removed] were clear.
Carrollton, TX, on Nov 26, 2019
Everything has been great. [name removed] and [name removed] did a great job keeping us informed and made the process easy.
Carrollton, TX, on Oct 21, 2019
Loved that I was able to receive quick feedback/answers to my calls, emails, and texts about home and the community from [removed]. Our builder, [removed], was awesome and helpful in every way. He was so kind to make sure that we loved every part of our home, and never hesitant to fix anything we requested. [removed] was patient, professional, and respectful.
Carrollton, TX, on Oct 03, 2019
Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had
Carrollton, TX, on Sep 30, 2019
House delivered on time. Regular updates by [removed] before closing.
Carrollton, TX, on Sep 06, 2019
My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.
Carrollton, TX, on Aug 21, 2019
Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.
Carrollton, TX, on Aug 17, 2019
Very friendly staff! Try to help good experience
Carrollton, TX, on Jun 16, 2019
working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.
Carrollton, TX, on Jun 04, 2019
So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.
Carrollton, TX, on May 31, 2019
The people were friendly and tried to be helpful.
Carrollton, TX, on May 31, 2019
The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on May 30, 2020
[name removed] much. Its rare to hear back from anyone on a warranty request. I have to keep calling and calling and most warranty requests go nowhere.
Carrollton, on Dec 24, 2019
Warranty service has been slow to respond to me with requests. I have had to follow up for service.
Carrollton, on Nov 02, 2019
Immediate action is taken and everything is done with optimum care. they listen your voice to make things work better for your house .
Carrollton, on Oct 13, 2019
Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.
Carrollton, on Oct 01, 2019
[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!
Carrollton, on Aug 29, 2019
On some of the instances, responses and resolution were prompt
Carrollton, on Aug 03, 2019
My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.
Carrollton, on Jun 04, 2019
The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.
Carrollton, on May 14, 2019
Quick responses and generally found solutions to any requests the first time
Carrollton, on Apr 24, 2019
Our warranty service customer care REP - [removed] is really helpful
Carrollton, on Apr 06, 2019
[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Feb 11, 2021
Process communicated thoroughly. Promised dates were met.
Carrollton, on Nov 10, 2020
Follow up from the builders and the quality of the home.
Carrollton, on Oct 25, 2020
First of all, the manager who is responsible for my house took advantage of me being a first time home buyer, with a lot of things unfixed, I closed my house and just a few days ago when I did my first year warranty inspection my inspector told a lot of the items are crucial but not fixed. Moreover, the house quality is not what I have expected, I paid upgrades for my drawers and there are defects and that's only part of the story, I've submitted a one year warranty service let's see how that goes. Also some small issue that you would not think that will happen to a newly built house. Lastly it's the thing that I can not bear with most is the counter top issue, we have selected 18 cm for our bathrooms upstairs but it is not what was installed. The answer I got there might be a error as much as 3cm. Nobody never told me about that when I bought the house, this is something I expect before closing or even making selections. Overall it is a good house but I won't recommend Normandy to either my friends or colleagues since most of the people I got in touch with failed to deliver what they should have delivered.
Carrollton, on Oct 23, 2020
I like environment around this location and so friendly my neighbor.
Carrollton, on Sep 21, 2020
We are having issues with regard to humidity levels even after multiple services by the hvac company. We also seem to have a bug issue as we daily find large spiders and other bugs. Also have some other areas where the quality of our home has fallen short of other builders’.
Carrollton, on Jul 20, 2020
transaction is smooth and fast.I dislike about some construction of cabinet its easy to get damage.
Carrollton, on Jun 02, 2020
EASY GOING, PROFESSIONAL STAFF, WONDERFUL WARRANTY SERVICE.
Carrollton, on May 30, 2020
Year long follow up for issues. Greatly appreciated.
Carrollton, on Mar 19, 2020
I love that I was able to purchase a beautiful home closer to Dallas than out farther for a great price.
Carrollton, on Mar 11, 2020
[name removed] has been wonderful and very accommodating! Being a first time home owner, he has been very helpful and informative of the warranties. He always answers my questions in a timely manner and is very responsive!
Carrollton, on Nov 17, 2019
I really appreciate [name removed] and how he is so responsive to any issues that I have had. He really works to get them resolved. Considering how it started out when I was buying this house and how I nearly backed out because of the experience I had with the sales representative, this made up for that bad experience
Carrollton, on Nov 05, 2019
Service we received from [removed]. Whatever I reported he did take care of most of the things and taking care of the remainder. Few of my dis-satisfaction items were during Sale process. (a) It was not declared that the house was in market for about 6 months, (b) that a buyer did buy it previously and they backed out, (c) We were given a rosy picture about base price that she could not go below the base price, while the base price kept changing, which is just pure cheating, a similar house was sold for ~$411K with upgraded appliances and pull-over trash can and other additions, while when we were purchasing we were not told that the pull over trash can wouldn't come with it and we ended up with ~$427K-5K. Few other dis satisfactions about the OVERALL QUALITY of the house Doors and windows, cheaper wiring that causes flickering in the house by just connecting a laser printer. Lots of cuts, uneven surfaces on the doors. We compared with [removed] homes and their finish of doors, windows and trims was much much better. Painting is still bad. In my view all my doors should be properly repainted as the colors are not consistent and the doors in newer homes have a better finish compared to what we have in ours. Caulking is cracking within just one year. Stones were given to other homes but we were denied to help surround landscape area. Still unhappy that we were not given the pull over trash can. It is mainly the service from [removed] and the construction managers that visited us and helped resolve lots of issues in the house that made a big difference to keep us engaged with Normandy and we will still recommend you guys.
Carrollton, on Oct 30, 2019
Everyone was great to work with and I think the quality of their work is good.
Carrollton, on Oct 08, 2019
So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.
Carrollton, on Aug 30, 2019
Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.
Carrollton, on Jul 17, 2019
The overall process has been great starting from the sales side to the finish product