Top Homebuilder Ratings & Reviews

Reserve On Parker Reviews

76 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

76 Home Owner Reviews

4.4
Rating of home owners' willingness to recommend this builder
4.5
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.6

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

Reserve on Parker



Master Planned

The Reserve on Parker is a quaint community of single family homes on Parker Road, East of Plano Parkway. Perfect location in Carrollton situated on the Plano border. Ideal for commuters with its close proximity to major roadways. Fabulous shopping, dining and entertainment is just a short drive away.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Carrollton, on Aug 21, 2019

Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.

5.0
Verified Home Owner
Carrollton, on Aug 17, 2019

Very friendly staff! Try to help good experience

5.0
Verified Home Owner
Carrollton, on Aug 15, 2019

That i haven't had to use it regarding the warranty service. appliances work no problems. The warranty manager for our home came over explained everything was very informative.

4.1
Verified Home Owner
Carrollton, on Aug 03, 2019

My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.

5.0
Verified Home Owner
Carrollton, on Jul 27, 2019

Interior design

3.5
Verified Home Owner
Carrollton, on Jul 19, 2019

Things are done in a timely fashion.

5.0
Verified Home Owner
Carrollton, on Jul 17, 2019

The overall process has been great starting from the sales side to the finish product

3.8
Verified Home Owner
Carrollton, on Jul 16, 2019

prompt response

5.0
Verified Home Owner
Carrollton, on Jul 10, 2019

I like most of the part except the quality of the house.

3.8
Verified Home Owner
Carrollton, on Jul 03, 2019

[removed] was fabulous!

4.7
Verified Home Owner
Carrollton, on Jun 30, 2019

????? ???? ??? ????. ???? ????.

4.9
Verified Home Owner
Carrollton, on Jun 16, 2019

working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.

4.7
Verified Home Owner
Carrollton, on Jun 11, 2019

Kindness

4.2
Verified Home Owner
Carrollton, on Jun 04, 2019

The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.

2.5
Verified Home Owner
Carrollton, on Jun 04, 2019

So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.

5.0
Verified Home Owner
Carrollton, on May 31, 2019

The people were friendly and tried to be helpful.

4.2
Verified Home Owner
Carrollton, on May 31, 2019

The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.

5.0
Verified Home Owner
Carrollton, on May 29, 2019

Thoroughness of the process

4.9
Verified Home Owner
Carrollton, on May 22, 2019

Was ready on time

2.3
Verified Home Owner
Carrollton, on May 15, 2019

it was my first time purchasing a new house, when I had walk thru ,a inspector [removed] who was so in detailed and well answered all of my questions., He must be a great asset for your company.

5.0
Verified Home Owner
Carrollton, on May 14, 2019

Quick responses and generally found solutions to any requests the first time

4.7
Verified Home Owner
Carrollton, on May 01, 2019

[removed] always responds my requests very soon

4.4
Verified Home Owner
Carrollton, on Apr 29, 2019

Builder’s atitute.

4.9
Verified Home Owner
Carrollton, on Apr 24, 2019

Our warranty service customer care REP - [removed] is really helpful

4.0
Verified Home Owner
Carrollton, on Apr 22, 2019

Working with [removed] and [removed]

4.7
Verified Home Owner
Carrollton, on Apr 18, 2019

Process of buying was smooth.

3.2
Verified Home Owner
Carrollton, on Apr 16, 2019

It was easy from the beginning

5.0
Verified Home Owner
Carrollton, on Apr 06, 2019

[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.

4.9
Verified Home Owner
Carrollton, on Apr 05, 2019

Customer service. [removed] took great care of us

4.7
Verified Home Owner
Carrollton, on Apr 03, 2019

Well done

3.1
Verified Home Owner
Carrollton, on Apr 03, 2019

[removed] the Community Manager was very friendly , helpful and timely with updates throughout the process. There was an issue at the closing of the process but it was taken care of which made me feel better about the service provided by the builder. I was given advice about the kitchen backsplash and counter tops at the design center but that didn't turn out like I expected. [removed] was great, I wish I had him at the beginning of the process. I love his commitment for making sure things were done correctly, he had a keen eye for seeing what needed to be corrected, he is knowledgeable about the product and has great follow-up. He made you feel your investment was important to him not just another sale. I love the home and friends who could be potential buyers love it too.

4.5
Verified Home Owner
Carrollton, on Apr 03, 2019

nothing much

2.7
Verified Home Owner
Carrollton, on Apr 01, 2019

[removed]

4.4
Verified Home Owner
Carrollton, on Mar 31, 2019

The design center

4.4
Verified Home Owner
Carrollton, on Mar 26, 2019

kindness

3.7
Verified Home Owner
Carrollton, on Mar 01, 2019

I love the customer service follow up from the team at normandy

4.8
Verified Home Owner
Carrollton, on Feb 23, 2019

If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.

4.8
Verified Home Owner
Carrollton, on Jan 30, 2019

[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.

5.0
Verified Home Owner
Carrollton, on Oct 27, 2018

It's communication is good. but,I don't like it Fog light replace with wired type. I can't replace when out of bulb light.

4.3
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Carrollton, on Aug 21, 2019

Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.

5.0
Verified Home Owner
Carrollton, on Aug 17, 2019

Very friendly staff! Try to help good experience

5.0
Verified Home Owner
Carrollton, on Jul 03, 2019

[removed] was fabulous!

4.7
Verified Home Owner
Carrollton, on Jun 16, 2019

working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.

4.7
Verified Home Owner
Carrollton, on Jun 11, 2019

Kindness

4.2
Verified Home Owner
Carrollton, on Jun 04, 2019

So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.

5.0
Verified Home Owner
Carrollton, on May 31, 2019

The people were friendly and tried to be helpful.

4.2
Verified Home Owner
Carrollton, on May 31, 2019

The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.

5.0
Verified Home Owner
Carrollton, on May 29, 2019

Thoroughness of the process

4.9
Verified Home Owner
Carrollton, on May 22, 2019

Was ready on time

2.3
Verified Home Owner
Carrollton, on May 15, 2019

it was my first time purchasing a new house, when I had walk thru ,a inspector [removed] who was so in detailed and well answered all of my questions., He must be a great asset for your company.

5.0
Verified Home Owner
Carrollton, on Apr 29, 2019

Builder’s atitute.

4.9
Verified Home Owner
Carrollton, on Apr 22, 2019

Working with [removed] and [removed]

4.7
Verified Home Owner
Carrollton, on Apr 18, 2019

Process of buying was smooth.

3.2
Verified Home Owner
Carrollton, on Apr 16, 2019

It was easy from the beginning

5.0
Verified Home Owner
Carrollton, on Apr 05, 2019

Customer service. [removed] took great care of us

4.7
Verified Home Owner
Carrollton, on Apr 03, 2019

[removed] the Community Manager was very friendly , helpful and timely with updates throughout the process. There was an issue at the closing of the process but it was taken care of which made me feel better about the service provided by the builder. I was given advice about the kitchen backsplash and counter tops at the design center but that didn't turn out like I expected. [removed] was great, I wish I had him at the beginning of the process. I love his commitment for making sure things were done correctly, he had a keen eye for seeing what needed to be corrected, he is knowledgeable about the product and has great follow-up. He made you feel your investment was important to him not just another sale. I love the home and friends who could be potential buyers love it too.

4.5
Verified Home Owner
Carrollton, on Apr 03, 2019

nothing much

2.7
Verified Home Owner
Carrollton, on Apr 01, 2019

[removed]

4.4
Verified Home Owner
Carrollton, on Mar 31, 2019

The design center

4.4
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Carrollton, on Aug 15, 2019

That i haven't had to use it regarding the warranty service. appliances work no problems. The warranty manager for our home came over explained everything was very informative.

4.1
Verified Home Owner
Carrollton, on Aug 03, 2019

My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.

5.0
Verified Home Owner
Carrollton, on Jul 19, 2019

Things are done in a timely fashion.

5.0
Verified Home Owner
Carrollton, on Jul 16, 2019

prompt response

5.0
Verified Home Owner
Carrollton, on Jun 04, 2019

The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.

2.5
Verified Home Owner
Carrollton, on May 14, 2019

Quick responses and generally found solutions to any requests the first time

4.7
Verified Home Owner
Carrollton, on May 01, 2019

[removed] always responds my requests very soon

4.4
Verified Home Owner
Carrollton, on Apr 24, 2019

Our warranty service customer care REP - [removed] is really helpful

4.0
Verified Home Owner
Carrollton, on Apr 06, 2019

[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.

4.9
Verified Home Owner
Carrollton, on Apr 03, 2019

Well done

3.1
Verified Home Owner
Carrollton, on Mar 26, 2019

kindness

3.7
Verified Home Owner
Carrollton, on Mar 01, 2019

I love the customer service follow up from the team at normandy

4.8
Verified Home Owner
Carrollton, on Feb 23, 2019

If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.

4.8
Verified Home Owner
Carrollton, on Jan 30, 2019

[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.

5.0
Verified Home Owner
Carrollton, on Oct 27, 2018

It's communication is good. but,I don't like it Fog light replace with wired type. I can't replace when out of bulb light.

4.3
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Carrollton, on Jul 27, 2019

Interior design

3.5
Verified Home Owner
Carrollton, on Jul 17, 2019

The overall process has been great starting from the sales side to the finish product

3.8
Verified Home Owner
Carrollton, on Jul 10, 2019

I like most of the part except the quality of the house.

3.8
Verified Home Owner
Carrollton, on Jun 30, 2019

????? ???? ??? ????. ???? ????.

4.9
Verified Home Owner