Overall Satisfaction
Community Profile
Master Planned
The Reserve on Parker is a quaint community of single family homes on Parker Road, East of Plano Parkway. Perfect location in Carrollton situated on the Plano border. Ideal for commuters with its close proximity to major roadways. Fabulous shopping, dining and entertainment is just a short drive away.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Jan 22, 2020
I’m not sure. [name removed] was nice and the process was smooth
Carrollton, on Jan 10, 2020
[name removed] was very responsive to questions along the way. [name removed] the builder did a great job with orientation and fixing the few things that we pointed out. There was a confusion on the tile with the design center. The issue was resolved and all employees at Normandy seemed highly committed to the customer experience.
Carrollton, on Jan 06, 2020
Communication with [name removed] and [name removed] were clear.
Carrollton, on Dec 24, 2019
Warranty service has been slow to respond to me with requests. I have had to follow up for service.
Carrollton, on Nov 26, 2019
Everything has been great. [name removed] and [name removed] did a great job keeping us informed and made the process easy.
Carrollton, on Nov 17, 2019
I really appreciate [name removed] and how he is so responsive to any issues that I have had. He really works to get them resolved. Considering how it started out when I was buying this house and how I nearly backed out because of the experience I had with the sales representative, this made up for that bad experience
Carrollton, on Nov 05, 2019
Service we received from [removed]. Whatever I reported he did take care of most of the things and taking care of the remainder. Few of my dis-satisfaction items were during Sale process. (a) It was not declared that the house was in market for about 6 months, (b) that a buyer did buy it previously and they backed out, (c) We were given a rosy picture about base price that she could not go below the base price, while the base price kept changing, which is just pure cheating, a similar house was sold for ~$411K with upgraded appliances and pull-over trash can and other additions, while when we were purchasing we were not told that the pull over trash can wouldn't come with it and we ended up with ~$427K-5K. Few other dis satisfactions about the OVERALL QUALITY of the house Doors and windows, cheaper wiring that causes flickering in the house by just connecting a laser printer. Lots of cuts, uneven surfaces on the doors. We compared with [removed] homes and their finish of doors, windows and trims was much much better. Painting is still bad. In my view all my doors should be properly repainted as the colors are not consistent and the doors in newer homes have a better finish compared to what we have in ours. Caulking is cracking within just one year. Stones were given to other homes but we were denied to help surround landscape area. Still unhappy that we were not given the pull over trash can. It is mainly the service from [removed] and the construction managers that visited us and helped resolve lots of issues in the house that made a big difference to keep us engaged with Normandy and we will still recommend you guys.
Carrollton, on Nov 02, 2019
Immediate action is taken and everything is done with optimum care. they listen your voice to make things work better for your house .
Carrollton, on Oct 30, 2019
Everyone was great to work with and I think the quality of their work is good.
Carrollton, on Oct 21, 2019
Loved that I was able to receive quick feedback/answers to my calls, emails, and texts about home and the community from [removed]. Our builder, [removed], was awesome and helpful in every way. He was so kind to make sure that we loved every part of our home, and never hesitant to fix anything we requested. [removed] was patient, professional, and respectful.
Carrollton, on Oct 13, 2019
Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.
Carrollton, on Oct 08, 2019
So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.
Carrollton, on Oct 03, 2019
Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had
Carrollton, on Oct 01, 2019
[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!
Carrollton, on Sep 30, 2019
House delivered on time. Regular updates by [removed] before closing.
Carrollton, on Sep 06, 2019
My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.
Carrollton, on Aug 30, 2019
Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.
Carrollton, on Aug 29, 2019
On some of the instances, responses and resolution were prompt
Carrollton, on Aug 21, 2019
Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.
Carrollton, on Aug 03, 2019
My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.
Carrollton, on Jul 17, 2019
The overall process has been great starting from the sales side to the finish product
Carrollton, on Jul 10, 2019
I like most of the part except the quality of the house.
Carrollton, on Jun 04, 2019
The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.
Carrollton, on May 14, 2019
Quick responses and generally found solutions to any requests the first time
Carrollton, on Apr 24, 2019
Our warranty service customer care REP - [removed] is really helpful
Carrollton, on Apr 06, 2019
[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.
Carrollton, on Mar 23, 2019
Our sales agent and builder were always communicating with us !
Carrollton, on Mar 17, 2019
As a realtor, it was joyful to work with [removed] and [removed] to build my own home in this subdivision and I already knew how great they are to work with, I've sold 13 units in this neighborhood so far!
Carrollton, on Mar 01, 2019
I love the customer service follow up from the team at normandy
Carrollton, on Feb 23, 2019
If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.
Carrollton, on Feb 06, 2019
[removed], the builder, was very accommodating to my schedule
Carrollton, on Jan 30, 2019
[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.
Carrollton, on Jan 27, 2019
We had a third party inspection before closing, and the builder agreed to fix all of the deficient items listed in the report.
Carrollton, on Dec 05, 2018
I had wonderful greetings and meetings with [removed] and [removed]. They have been very helpful and made the building stages exciting experience, they kept posted on every stages via email or phone calls.
Carrollton, on Nov 03, 2018
[removed]
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Jan 22, 2020
I’m not sure. [name removed] was nice and the process was smooth
Carrollton, on Jan 10, 2020
[name removed] was very responsive to questions along the way. [name removed] the builder did a great job with orientation and fixing the few things that we pointed out. There was a confusion on the tile with the design center. The issue was resolved and all employees at Normandy seemed highly committed to the customer experience.
Carrollton, on Jan 06, 2020
Communication with [name removed] and [name removed] were clear.
Carrollton, on Nov 26, 2019
Everything has been great. [name removed] and [name removed] did a great job keeping us informed and made the process easy.
Carrollton, on Oct 21, 2019
Loved that I was able to receive quick feedback/answers to my calls, emails, and texts about home and the community from [removed]. Our builder, [removed], was awesome and helpful in every way. He was so kind to make sure that we loved every part of our home, and never hesitant to fix anything we requested. [removed] was patient, professional, and respectful.
Carrollton, on Oct 03, 2019
Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had
Carrollton, on Sep 30, 2019
House delivered on time. Regular updates by [removed] before closing.
Carrollton, on Sep 06, 2019
My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.
Carrollton, on Aug 21, 2019
Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.
Carrollton, on Mar 23, 2019
Our sales agent and builder were always communicating with us !
Carrollton, on Mar 17, 2019
As a realtor, it was joyful to work with [removed] and [removed] to build my own home in this subdivision and I already knew how great they are to work with, I've sold 13 units in this neighborhood so far!
Carrollton, on Feb 06, 2019
[removed], the builder, was very accommodating to my schedule
Carrollton, on Jan 27, 2019
We had a third party inspection before closing, and the builder agreed to fix all of the deficient items listed in the report.
Carrollton, on Dec 05, 2018
I had wonderful greetings and meetings with [removed] and [removed]. They have been very helpful and made the building stages exciting experience, they kept posted on every stages via email or phone calls.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Dec 24, 2019
Warranty service has been slow to respond to me with requests. I have had to follow up for service.
Carrollton, on Nov 02, 2019
Immediate action is taken and everything is done with optimum care. they listen your voice to make things work better for your house .
Carrollton, on Oct 13, 2019
Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.
Carrollton, on Oct 01, 2019
[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!
Carrollton, on Aug 29, 2019
On some of the instances, responses and resolution were prompt
Carrollton, on Aug 03, 2019
My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.
Carrollton, on Jun 04, 2019
The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.
Carrollton, on May 14, 2019
Quick responses and generally found solutions to any requests the first time
Carrollton, on Apr 24, 2019
Our warranty service customer care REP - [removed] is really helpful
Carrollton, on Apr 06, 2019
[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.
Carrollton, on Mar 01, 2019
I love the customer service follow up from the team at normandy
Carrollton, on Feb 23, 2019
If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.
Carrollton, on Jan 30, 2019
[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Nov 17, 2019
I really appreciate [name removed] and how he is so responsive to any issues that I have had. He really works to get them resolved. Considering how it started out when I was buying this house and how I nearly backed out because of the experience I had with the sales representative, this made up for that bad experience
Carrollton, on Nov 05, 2019
Service we received from [removed]. Whatever I reported he did take care of most of the things and taking care of the remainder. Few of my dis-satisfaction items were during Sale process. (a) It was not declared that the house was in market for about 6 months, (b) that a buyer did buy it previously and they backed out, (c) We were given a rosy picture about base price that she could not go below the base price, while the base price kept changing, which is just pure cheating, a similar house was sold for ~$411K with upgraded appliances and pull-over trash can and other additions, while when we were purchasing we were not told that the pull over trash can wouldn't come with it and we ended up with ~$427K-5K. Few other dis satisfactions about the OVERALL QUALITY of the house Doors and windows, cheaper wiring that causes flickering in the house by just connecting a laser printer. Lots of cuts, uneven surfaces on the doors. We compared with [removed] homes and their finish of doors, windows and trims was much much better. Painting is still bad. In my view all my doors should be properly repainted as the colors are not consistent and the doors in newer homes have a better finish compared to what we have in ours. Caulking is cracking within just one year. Stones were given to other homes but we were denied to help surround landscape area. Still unhappy that we were not given the pull over trash can. It is mainly the service from [removed] and the construction managers that visited us and helped resolve lots of issues in the house that made a big difference to keep us engaged with Normandy and we will still recommend you guys.
Carrollton, on Oct 30, 2019
Everyone was great to work with and I think the quality of their work is good.
Carrollton, on Oct 08, 2019
So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.
Carrollton, on Aug 30, 2019
Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.
Carrollton, on Jul 17, 2019
The overall process has been great starting from the sales side to the finish product
Carrollton, on Jul 10, 2019
I like most of the part except the quality of the house.