Top Homebuilder Ratings & Reviews

Normandy Homes

Reserve On Parker

93 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.6

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

Reserve on Parker



Master Planned

The Reserve on Parker is a quaint community of single family homes on Parker Road, East of Plano Parkway. Perfect location in Carrollton situated on the Plano border. Ideal for commuters with its close proximity to major roadways. Fabulous shopping, dining and entertainment is just a short drive away.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Carrollton, on Oct 13, 2019

Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.

2.4
Verified Homeowner
Carrollton, on Oct 12, 2019

Quickly response and repair

5.0
Verified Homeowner
Carrollton, on Oct 11, 2019

modern and clean design but some part needs to be improved.

3.5
Verified Homeowner
Carrollton, on Oct 08, 2019

So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.

4.8
Verified Homeowner
Carrollton, on Oct 03, 2019

Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had

4.8
Verified Homeowner
Carrollton, on Oct 01, 2019

[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!

5.0
Verified Homeowner
Carrollton, on Oct 01, 2019

[removed] has been very attentive and making sure the repairs that need to get done have been done in a timely manner.

4.2
Verified Homeowner
Carrollton, on Sep 30, 2019

House delivered on time. Regular updates by [removed] before closing.

4.5
Verified Homeowner
Carrollton, on Sep 17, 2019

Time line! Builder follow up

4.4
Verified Homeowner
Carrollton, on Sep 06, 2019

My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.

5.0
Verified Homeowner
Carrollton, on Aug 30, 2019

Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.

4.6
Verified Homeowner
Carrollton, on Aug 29, 2019

On some of the instances, responses and resolution were prompt

2.6
Verified Homeowner
Carrollton, on Aug 21, 2019

Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.

5.0
Verified Homeowner
Carrollton, on Aug 17, 2019

Very friendly staff! Try to help good experience

5.0
Verified Homeowner
Carrollton, on Aug 15, 2019

That i haven't had to use it regarding the warranty service. appliances work no problems. The warranty manager for our home came over explained everything was very informative.

4.1
Verified Homeowner
Carrollton, on Aug 03, 2019

My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.

5.0
Verified Homeowner
Carrollton, on Jul 27, 2019

Interior design

3.5
Verified Homeowner
Carrollton, on Jul 19, 2019

Things are done in a timely fashion.

5.0
Verified Homeowner
Carrollton, on Jul 17, 2019

The overall process has been great starting from the sales side to the finish product

3.8
Verified Homeowner
Carrollton, on Jul 16, 2019

prompt response

5.0
Verified Homeowner
Carrollton, on Jul 10, 2019

I like most of the part except the quality of the house.

3.8
Verified Homeowner
Carrollton, on Jul 03, 2019

[removed] was fabulous!

4.7
Verified Homeowner
Carrollton, on Jun 30, 2019

????? ???? ??? ????. ???? ????.

4.9
Verified Homeowner
Carrollton, on Jun 16, 2019

working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.

4.7
Verified Homeowner
Carrollton, on Jun 11, 2019

Kindness

4.2
Verified Homeowner
Carrollton, on Jun 04, 2019

The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.

2.5
Verified Homeowner
Carrollton, on Jun 04, 2019

So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.

5.0
Verified Homeowner
Carrollton, on May 31, 2019

The people were friendly and tried to be helpful.

4.2
Verified Homeowner
Carrollton, on May 31, 2019

The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.

5.0
Verified Homeowner
Carrollton, on May 29, 2019

Thoroughness of the process

4.9
Verified Homeowner
Carrollton, on May 22, 2019

Was ready on time

2.3
Verified Homeowner
Carrollton, on May 15, 2019

it was my first time purchasing a new house, when I had walk thru ,a inspector [removed] who was so in detailed and well answered all of my questions., He must be a great asset for your company.

5.0
Verified Homeowner
Carrollton, on May 14, 2019

Quick responses and generally found solutions to any requests the first time

4.7
Verified Homeowner
Carrollton, on May 01, 2019

[removed] always responds my requests very soon

4.4
Verified Homeowner
Carrollton, on Apr 29, 2019

Builder’s atitute.

4.9
Verified Homeowner
Carrollton, on Apr 24, 2019

Our warranty service customer care REP - [removed] is really helpful

4.0
Verified Homeowner
Carrollton, on Apr 22, 2019

Working with [removed] and [removed]

4.7
Verified Homeowner
Carrollton, on Apr 18, 2019

Process of buying was smooth.

3.2
Verified Homeowner
Carrollton, on Apr 16, 2019

It was easy from the beginning

5.0
Verified Homeowner
Carrollton, on Apr 06, 2019

[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.

4.9
Verified Homeowner
Carrollton, on Apr 05, 2019

Customer service. [removed] took great care of us

4.7
Verified Homeowner
Carrollton, on Apr 03, 2019

Well done

3.1
Verified Homeowner
Carrollton, on Mar 26, 2019

kindness

3.7
Verified Homeowner
Carrollton, on Mar 01, 2019

I love the customer service follow up from the team at normandy

4.8
Verified Homeowner
Carrollton, on Feb 23, 2019

If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.

4.8
Verified Homeowner
Carrollton, on Jan 30, 2019

[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.

5.0
Verified Homeowner
Carrollton, on Oct 27, 2018

It's communication is good. but,I don't like it Fog light replace with wired type. I can't replace when out of bulb light.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Carrollton, on Oct 03, 2019

Our Sales Manager [removed] was very professional and she helped us with every decision with our new home. very helpful ,kind, and informative on many questions we had

4.8
Verified Homeowner
Carrollton, on Sep 30, 2019

House delivered on time. Regular updates by [removed] before closing.

4.5
Verified Homeowner
Carrollton, on Sep 17, 2019

Time line! Builder follow up

4.4
Verified Homeowner
Carrollton, on Sep 06, 2019

My contractor [removed] was wonderful and I was very confident when he was building our house. I was very lucky to have him as our contractor. He did an wonderful job building this house to us. Love it.

5.0
Verified Homeowner
Carrollton, on Aug 21, 2019

Having 2 walkthroughs with the builder prior to close educating me on everything about the new home. I have had previous new builds and did not get that attention.

5.0
Verified Homeowner
Carrollton, on Aug 17, 2019

Very friendly staff! Try to help good experience

5.0
Verified Homeowner
Carrollton, on Jul 03, 2019

[removed] was fabulous!

4.7
Verified Homeowner
Carrollton, on Jun 16, 2019

working with [removed] and [removed]. They were both informative, fair and they worked with us every step of the way.

4.7
Verified Homeowner
Carrollton, on Jun 11, 2019

Kindness

4.2
Verified Homeowner
Carrollton, on Jun 04, 2019

So far it has been about the people we have dealt with. [removed] and [removed] have been great and have helped us all along the way. We chose to go with Normandy because of the reviews online and how great the customer service is. We have not been let down.

5.0
Verified Homeowner
Carrollton, on May 31, 2019

The people were friendly and tried to be helpful.

4.2
Verified Homeowner
Carrollton, on May 31, 2019

The whole process was easy! I enjoyed working with [removed] and [removed]. I appreciated their weekly updates on the house! Also, I had a great experience working with [removed] at the Design Gallery.

5.0
Verified Homeowner
Carrollton, on May 29, 2019

Thoroughness of the process

4.9
Verified Homeowner
Carrollton, on May 22, 2019

Was ready on time

2.3
Verified Homeowner
Carrollton, on May 15, 2019

it was my first time purchasing a new house, when I had walk thru ,a inspector [removed] who was so in detailed and well answered all of my questions., He must be a great asset for your company.

5.0
Verified Homeowner
Carrollton, on Apr 29, 2019

Builder’s atitute.

4.9
Verified Homeowner
Carrollton, on Apr 22, 2019

Working with [removed] and [removed]

4.7
Verified Homeowner
Carrollton, on Apr 18, 2019

Process of buying was smooth.

3.2
Verified Homeowner
Carrollton, on Apr 16, 2019

It was easy from the beginning

5.0
Verified Homeowner
Carrollton, on Apr 05, 2019

Customer service. [removed] took great care of us

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Carrollton, on Oct 13, 2019

Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.

2.4
Verified Homeowner
Carrollton, on Oct 12, 2019

Quickly response and repair

5.0
Verified Homeowner
Carrollton, on Oct 01, 2019

[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!

5.0
Verified Homeowner
Carrollton, on Oct 01, 2019

[removed] has been very attentive and making sure the repairs that need to get done have been done in a timely manner.

4.2
Verified Homeowner
Carrollton, on Aug 29, 2019

On some of the instances, responses and resolution were prompt

2.6
Verified Homeowner
Carrollton, on Aug 15, 2019

That i haven't had to use it regarding the warranty service. appliances work no problems. The warranty manager for our home came over explained everything was very informative.

4.1
Verified Homeowner
Carrollton, on Aug 03, 2019

My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.

5.0
Verified Homeowner
Carrollton, on Jul 19, 2019

Things are done in a timely fashion.

5.0
Verified Homeowner
Carrollton, on Jul 16, 2019

prompt response

5.0
Verified Homeowner
Carrollton, on Jun 04, 2019

The Customer Service Manager [removed] came and visited the house a couple of times and was ready to talk to me.

2.5
Verified Homeowner
Carrollton, on May 14, 2019

Quick responses and generally found solutions to any requests the first time

4.7
Verified Homeowner
Carrollton, on May 01, 2019

[removed] always responds my requests very soon

4.4
Verified Homeowner
Carrollton, on Apr 24, 2019

Our warranty service customer care REP - [removed] is really helpful

4.0
Verified Homeowner
Carrollton, on Apr 06, 2019

[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.

4.9
Verified Homeowner
Carrollton, on Apr 03, 2019

Well done

3.1
Verified Homeowner
Carrollton, on Mar 26, 2019

kindness

3.7
Verified Homeowner
Carrollton, on Mar 01, 2019

I love the customer service follow up from the team at normandy

4.8
Verified Homeowner
Carrollton, on Feb 23, 2019

If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.

4.8
Verified Homeowner
Carrollton, on Jan 30, 2019

[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.

5.0
Verified Homeowner
Carrollton, on Oct 27, 2018

It's communication is good. but,I don't like it Fog light replace with wired type. I can't replace when out of bulb light.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Carrollton, on Oct 11, 2019

modern and clean design but some part needs to be improved.

3.5
Verified Homeowner
Carrollton, on Oct 08, 2019

So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.

4.8
Verified Homeowner
Carrollton, on Aug 30, 2019

Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.

4.6
Verified Homeowner
Carrollton, on Jul 27, 2019

Interior design

3.5
Verified Homeowner
Carrollton, on Jul 17, 2019

The overall process has been great starting from the sales side to the finish product

3.8
Verified Homeowner
Carrollton, on Jul 10, 2019

I like most of the part except the quality of the house.

3.8
Verified Homeowner
Carrollton, on Jun 30, 2019

????? ???? ??? ????. ???? ????.

4.9
Verified Homeowner