Top Homebuilder Ratings & Reviews

Normandy Homes

Reserve On Parker

90 Homeowner Reviews Completed May 2019 - Nov 2020

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.7

Lender Experience

4.8

Construction Experience

4.4

Customer Care Experience

4.8

Home Readiness

4.2

Installation & Workmanship

4.4

Community Profile

Reserve on Parker



Master Planned

The Reserve on Parker is a quaint community of single family homes on Parker Road, East of Plano Parkway. Perfect location in Carrollton situated on the Plano border. Ideal for commuters with its close proximity to major roadways. Fabulous shopping, dining and entertainment is just a short drive away.


Driving Directions
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Nov 10, 2020

Follow up from the builders and the quality of the home.

5.0
Verified Homeowner
Carrollton, on Oct 25, 2020

First of all, the manager who is responsible for my house took advantage of me being a first time home buyer, with a lot of things unfixed, I closed my house and just a few days ago when I did my first year warranty inspection my inspector told a lot of the items are crucial but not fixed. Moreover, the house quality is not what I have expected, I paid upgrades for my drawers and there are defects and that's only part of the story, I've submitted a one year warranty service let's see how that goes. Also some small issue that you would not think that will happen to a newly built house. Lastly it's the thing that I can not bear with most is the counter top issue, we have selected 18 cm for our bathrooms upstairs but it is not what was installed. The answer I got there might be a error as much as 3cm. Nobody never told me about that when I bought the house, this is something I expect before closing or even making selections. Overall it is a good house but I won't recommend Normandy to either my friends or colleagues since most of the people I got in touch with failed to deliver what they should have delivered.

4.3
Verified Homeowner
Carrollton, on Oct 23, 2020

I like environment around this location and so friendly my neighbor.

4.8
Verified Homeowner
Carrollton, on Sep 21, 2020

We are having issues with regard to humidity levels even after multiple services by the hvac company. We also seem to have a bug issue as we daily find large spiders and other bugs. Also have some other areas where the quality of our home has fallen short of other builders’.

4.4
Verified Homeowner
Carrollton, on Jul 20, 2020

transaction is smooth and fast.I dislike about some construction of cabinet its easy to get damage.

4.2
Verified Homeowner
Carrollton, on Jun 23, 2020

Always responded back quickly.

5.0
Verified Homeowner
Carrollton, on Jun 02, 2020

EASY GOING, PROFESSIONAL STAFF, WONDERFUL WARRANTY SERVICE.

3.4
Verified Homeowner
Carrollton, on May 30, 2020

[name removed] much. Its rare to hear back from anyone on a warranty request. I have to keep calling and calling and most warranty requests go nowhere.

1.4
Verified Homeowner
Carrollton, on May 30, 2020

Year long follow up for issues. Greatly appreciated.

4.8
Verified Homeowner
Carrollton, on May 18, 2020

They are professional

4.5
Verified Homeowner
Carrollton, on Mar 19, 2020

I love that I was able to purchase a beautiful home closer to Dallas than out farther for a great price.

5.0
Verified Homeowner
Carrollton, on Mar 19, 2020

Respond quick

4.9
Verified Homeowner
Carrollton, on Mar 11, 2020

[name removed] has been wonderful and very accommodating! Being a first time home owner, he has been very helpful and informative of the warranties. He always answers my questions in a timely manner and is very responsive!

5.0
Verified Homeowner
Carrollton, on Mar 03, 2020

Location of the home

3.5
Verified Homeowner
Carrollton, on Dec 24, 2019

Warranty service has been slow to respond to me with requests. I have had to follow up for service.

4.0
Verified Homeowner
Carrollton, on Nov 17, 2019

I really appreciate [name removed] and how he is so responsive to any issues that I have had. He really works to get them resolved. Considering how it started out when I was buying this house and how I nearly backed out because of the experience I had with the sales representative, this made up for that bad experience

4.4
Verified Homeowner
Carrollton, on Nov 15, 2019

Customer Service

4.7
Verified Homeowner
Carrollton, on Nov 05, 2019

Service we received from [removed]. Whatever I reported he did take care of most of the things and taking care of the remainder. Few of my dis-satisfaction items were during Sale process. (a) It was not declared that the house was in market for about 6 months, (b) that a buyer did buy it previously and they backed out, (c) We were given a rosy picture about base price that she could not go below the base price, while the base price kept changing, which is just pure cheating, a similar house was sold for ~$411K with upgraded appliances and pull-over trash can and other additions, while when we were purchasing we were not told that the pull over trash can wouldn't come with it and we ended up with ~$427K-5K. Few other dis satisfactions about the OVERALL QUALITY of the house Doors and windows, cheaper wiring that causes flickering in the house by just connecting a laser printer. Lots of cuts, uneven surfaces on the doors. We compared with [removed] homes and their finish of doors, windows and trims was much much better. Painting is still bad. In my view all my doors should be properly repainted as the colors are not consistent and the doors in newer homes have a better finish compared to what we have in ours. Caulking is cracking within just one year. Stones were given to other homes but we were denied to help surround landscape area. Still unhappy that we were not given the pull over trash can. It is mainly the service from [removed] and the construction managers that visited us and helped resolve lots of issues in the house that made a big difference to keep us engaged with Normandy and we will still recommend you guys.

5.0
Verified Homeowner
Carrollton, on Nov 02, 2019

Immediate action is taken and everything is done with optimum care. they listen your voice to make things work better for your house .

4.0
Verified Homeowner
Carrollton, on Oct 30, 2019

Everyone was great to work with and I think the quality of their work is good.

5.0
Verified Homeowner
Carrollton, on Oct 23, 2019

I liked

4.5
Verified Homeowner
Carrollton, on Oct 13, 2019

Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.

2.4
Verified Homeowner
Carrollton, on Oct 12, 2019

Quickly response and repair

5.0
Verified Homeowner
Carrollton, on Oct 08, 2019

So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.

4.8
Verified Homeowner
Carrollton, on Oct 01, 2019

[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!

5.0
Verified Homeowner
Carrollton, on Aug 30, 2019

Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.

4.6
Verified Homeowner
Carrollton, on Aug 29, 2019

On some of the instances, responses and resolution were prompt

2.6
Verified Homeowner
Carrollton, on Aug 03, 2019

My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.

5.0
Verified Homeowner
Carrollton, on Jul 27, 2019

Interior design

3.5
Verified Homeowner
Carrollton, on Jul 19, 2019

Things are done in a timely fashion.

5.0
Verified Homeowner
Carrollton, on Jul 17, 2019

The overall process has been great starting from the sales side to the finish product

3.8
Verified Homeowner
Carrollton, on Jul 16, 2019

prompt response

5.0
Verified Homeowner
Carrollton, on Jul 10, 2019

I like most of the part except the quality of the house.

3.8
Verified Homeowner
Carrollton, on Apr 06, 2019

[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.

4.9
Verified Homeowner
Carrollton, on Apr 03, 2019

Well done

3.1
Verified Homeowner
Carrollton, TX, on Apr 01, 2019

[removed]

4.4
Verified Homeowner
Carrollton, TX, on Mar 31, 2019

The design center

4.4
Verified Homeowner
Carrollton, TX, on Mar 23, 2019

Our sales agent and builder were always communicating with us !

4.8
Verified Homeowner
Carrollton, TX, on Mar 17, 2019

As a realtor, it was joyful to work with [removed] and [removed] to build my own home in this subdivision and I already knew how great they are to work with, I've sold 13 units in this neighborhood so far!

4.7
Verified Homeowner
Carrollton, on Mar 01, 2019

I love the customer service follow up from the team at normandy

4.8
Verified Homeowner
Carrollton, on Feb 23, 2019

If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.

4.8
Verified Homeowner
Carrollton, TX, on Feb 14, 2019

follow-up after move-in

5.0
Verified Homeowner
Carrollton, TX, on Feb 12, 2019

Our builder [removed] was absolutely wonderful - helpful with our many questions, always willing to meet us on-site, tried his best to accommodate our requests - we really loved working with [removed]. And our salesperson [removed] was great too.

4.8
Verified Homeowner
Carrollton, TX, on Feb 07, 2019

The customer service

5.0
Verified Homeowner
Carrollton, TX, on Feb 06, 2019

[removed], the builder, was very accommodating to my schedule

4.7
Verified Homeowner
Carrollton, on Jan 30, 2019

[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.

5.0
Verified Homeowner
Carrollton, TX, on Jan 27, 2019

We had a third party inspection before closing, and the builder agreed to fix all of the deficient items listed in the report.

3.7
Verified Homeowner
Carrollton, TX, on Jan 08, 2019

I really appreciated the guidance and responsive of [removed] and [removed] to help me understand the entire process. They helped to ease any anxieties I had with my first home.

4.9
Verified Homeowner
Carrollton, TX, on Jan 06, 2019

All the processes went smoothly

4.6
Verified Homeowner
Carrollton, TX, on Dec 07, 2018

I had great responses from the builder, [removed], and the sales office, [removed]. They were both very reliable and dependable.

5.0
Verified Homeowner
Carrollton, TX, on Dec 05, 2018

I had wonderful greetings and meetings with [removed] and [removed]. They have been very helpful and made the building stages exciting experience, they kept posted on every stages via email or phone calls.

4.6
Verified Homeowner
Carrollton, TX, on Nov 22, 2018

Our builder, [removed], was very personable and always willing to go the extra mile to help.

4.6
Verified Homeowner
Carrollton, TX, on Nov 17, 2018

We felt included every step of the way. Good communication!

4.8
Verified Homeowner
Carrollton, TX, on Nov 03, 2018

[removed] and [removed] helped me a lot. Working with them was most pleasant experience. I appreciate them very much.

5.0
Verified Homeowner
Carrollton, on Oct 27, 2018

It's communication is good. but,I don't like it Fog light replace with wired type. I can't replace when out of bulb light.

4.3
Verified Homeowner
Carrollton, TX, on Oct 20, 2018

The customer service and weekly updates.

5.0
Verified Homeowner
Carrollton, TX, on Oct 18, 2018

I really enjoyed the entire process. It was easy and smooth. And [removed] was amazing!

5.0
Verified Homeowner
Carrollton, TX, on Sep 21, 2018

Quick response everytime I had some questions about the house.

4.8
Verified Homeowner
Carrollton, TX, on Jul 31, 2018

[removed] and [removed] were really helpful, responsive, and timely. They are also proactive in making sure our needs are always met.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Apr 01, 2019

[removed]

4.4
Verified Homeowner
Carrollton, TX, on Mar 31, 2019

The design center

4.4
Verified Homeowner
Carrollton, TX, on Mar 23, 2019

Our sales agent and builder were always communicating with us !

4.8
Verified Homeowner
Carrollton, TX, on Mar 17, 2019

As a realtor, it was joyful to work with [removed] and [removed] to build my own home in this subdivision and I already knew how great they are to work with, I've sold 13 units in this neighborhood so far!

4.7
Verified Homeowner
Carrollton, TX, on Feb 14, 2019

follow-up after move-in

5.0
Verified Homeowner
Carrollton, TX, on Feb 12, 2019

Our builder [removed] was absolutely wonderful - helpful with our many questions, always willing to meet us on-site, tried his best to accommodate our requests - we really loved working with [removed]. And our salesperson [removed] was great too.

4.8
Verified Homeowner
Carrollton, TX, on Feb 07, 2019

The customer service

5.0
Verified Homeowner
Carrollton, TX, on Feb 06, 2019

[removed], the builder, was very accommodating to my schedule

4.7
Verified Homeowner
Carrollton, TX, on Jan 27, 2019

We had a third party inspection before closing, and the builder agreed to fix all of the deficient items listed in the report.

3.7
Verified Homeowner
Carrollton, TX, on Jan 08, 2019

I really appreciated the guidance and responsive of [removed] and [removed] to help me understand the entire process. They helped to ease any anxieties I had with my first home.

4.9
Verified Homeowner
Carrollton, TX, on Jan 06, 2019

All the processes went smoothly

4.6
Verified Homeowner
Carrollton, TX, on Dec 07, 2018

I had great responses from the builder, [removed], and the sales office, [removed]. They were both very reliable and dependable.

5.0
Verified Homeowner
Carrollton, TX, on Dec 05, 2018

I had wonderful greetings and meetings with [removed] and [removed]. They have been very helpful and made the building stages exciting experience, they kept posted on every stages via email or phone calls.

4.6
Verified Homeowner
Carrollton, TX, on Nov 22, 2018

Our builder, [removed], was very personable and always willing to go the extra mile to help.

4.6
Verified Homeowner
Carrollton, TX, on Nov 17, 2018

We felt included every step of the way. Good communication!

4.8
Verified Homeowner
Carrollton, TX, on Nov 03, 2018

[removed] and [removed] helped me a lot. Working with them was most pleasant experience. I appreciate them very much.

5.0
Verified Homeowner
Carrollton, TX, on Oct 20, 2018

The customer service and weekly updates.

5.0
Verified Homeowner
Carrollton, TX, on Oct 18, 2018

I really enjoyed the entire process. It was easy and smooth. And [removed] was amazing!

5.0
Verified Homeowner
Carrollton, TX, on Sep 21, 2018

Quick response everytime I had some questions about the house.

4.8
Verified Homeowner
Carrollton, TX, on Jul 31, 2018

[removed] and [removed] were really helpful, responsive, and timely. They are also proactive in making sure our needs are always met.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Jun 23, 2020

Always responded back quickly.

5.0
Verified Homeowner
Carrollton, on May 30, 2020

[name removed] much. Its rare to hear back from anyone on a warranty request. I have to keep calling and calling and most warranty requests go nowhere.

1.4
Verified Homeowner
Carrollton, on May 18, 2020

They are professional

4.5
Verified Homeowner
Carrollton, on Mar 19, 2020

Respond quick

4.9
Verified Homeowner
Carrollton, on Dec 24, 2019

Warranty service has been slow to respond to me with requests. I have had to follow up for service.

4.0
Verified Homeowner
Carrollton, on Nov 02, 2019

Immediate action is taken and everything is done with optimum care. they listen your voice to make things work better for your house .

4.0
Verified Homeowner
Carrollton, on Oct 23, 2019

I liked

4.5
Verified Homeowner
Carrollton, on Oct 13, 2019

Nothing, you are slow to respond, if at all. Promises that we have a year to fix things we have found to be wrong, have been meaningless.

2.4
Verified Homeowner
Carrollton, on Oct 12, 2019

Quickly response and repair

5.0
Verified Homeowner
Carrollton, on Oct 01, 2019

[removed] has been great at explaining everything! He has been very thorough with scheduling appointments and making sure everything is completed!

5.0
Verified Homeowner
Carrollton, on Aug 29, 2019

On some of the instances, responses and resolution were prompt

2.6
Verified Homeowner
Carrollton, on Aug 03, 2019

My recess lights in my home went out due to lightning strike and Normandy took care of replacing the lights. It was easy to complete the online form.

5.0
Verified Homeowner
Carrollton, on Jul 19, 2019

Things are done in a timely fashion.

5.0
Verified Homeowner
Carrollton, on Jul 16, 2019

prompt response

5.0
Verified Homeowner
Carrollton, on Apr 06, 2019

[removed] has been a huge help to both my wife and me. He’s been extremely responsive in answering questions and getting the minor issues we’ve come across fixed. The peace of mind that comes with the warranty and having someone who cares behind us is invaluable.

4.9
Verified Homeowner
Carrollton, on Apr 03, 2019

Well done

3.1
Verified Homeowner
Carrollton, on Mar 01, 2019

I love the customer service follow up from the team at normandy

4.8
Verified Homeowner
Carrollton, on Feb 23, 2019

If I submit the warranty request, [removed] contacted me soon as possilble to resolve the issue quickly.

4.8
Verified Homeowner
Carrollton, on Jan 30, 2019

[translated from KO] We were able to resolve our needs quickly and very accurately, and our house structure and facilities were well done to our friends. So my friend is also buying a house here.

5.0
Verified Homeowner
Carrollton, on Oct 27, 2018

It's communication is good. but,I don't like it Fog light replace with wired type. I can't replace when out of bulb light.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Nov 10, 2020

Follow up from the builders and the quality of the home.

5.0
Verified Homeowner
Carrollton, on Oct 25, 2020

First of all, the manager who is responsible for my house took advantage of me being a first time home buyer, with a lot of things unfixed, I closed my house and just a few days ago when I did my first year warranty inspection my inspector told a lot of the items are crucial but not fixed. Moreover, the house quality is not what I have expected, I paid upgrades for my drawers and there are defects and that's only part of the story, I've submitted a one year warranty service let's see how that goes. Also some small issue that you would not think that will happen to a newly built house. Lastly it's the thing that I can not bear with most is the counter top issue, we have selected 18 cm for our bathrooms upstairs but it is not what was installed. The answer I got there might be a error as much as 3cm. Nobody never told me about that when I bought the house, this is something I expect before closing or even making selections. Overall it is a good house but I won't recommend Normandy to either my friends or colleagues since most of the people I got in touch with failed to deliver what they should have delivered.

4.3
Verified Homeowner
Carrollton, on Oct 23, 2020

I like environment around this location and so friendly my neighbor.

4.8
Verified Homeowner
Carrollton, on Sep 21, 2020

We are having issues with regard to humidity levels even after multiple services by the hvac company. We also seem to have a bug issue as we daily find large spiders and other bugs. Also have some other areas where the quality of our home has fallen short of other builders’.

4.4
Verified Homeowner
Carrollton, on Jul 20, 2020

transaction is smooth and fast.I dislike about some construction of cabinet its easy to get damage.

4.2
Verified Homeowner
Carrollton, on Jun 02, 2020

EASY GOING, PROFESSIONAL STAFF, WONDERFUL WARRANTY SERVICE.

3.4
Verified Homeowner
Carrollton, on May 30, 2020

Year long follow up for issues. Greatly appreciated.

4.8
Verified Homeowner
Carrollton, on Mar 19, 2020

I love that I was able to purchase a beautiful home closer to Dallas than out farther for a great price.

5.0
Verified Homeowner
Carrollton, on Mar 11, 2020

[name removed] has been wonderful and very accommodating! Being a first time home owner, he has been very helpful and informative of the warranties. He always answers my questions in a timely manner and is very responsive!

5.0
Verified Homeowner
Carrollton, on Mar 03, 2020

Location of the home

3.5
Verified Homeowner
Carrollton, on Nov 17, 2019

I really appreciate [name removed] and how he is so responsive to any issues that I have had. He really works to get them resolved. Considering how it started out when I was buying this house and how I nearly backed out because of the experience I had with the sales representative, this made up for that bad experience

4.4
Verified Homeowner
Carrollton, on Nov 15, 2019

Customer Service

4.7
Verified Homeowner
Carrollton, on Nov 05, 2019

Service we received from [removed]. Whatever I reported he did take care of most of the things and taking care of the remainder. Few of my dis-satisfaction items were during Sale process. (a) It was not declared that the house was in market for about 6 months, (b) that a buyer did buy it previously and they backed out, (c) We were given a rosy picture about base price that she could not go below the base price, while the base price kept changing, which is just pure cheating, a similar house was sold for ~$411K with upgraded appliances and pull-over trash can and other additions, while when we were purchasing we were not told that the pull over trash can wouldn't come with it and we ended up with ~$427K-5K. Few other dis satisfactions about the OVERALL QUALITY of the house Doors and windows, cheaper wiring that causes flickering in the house by just connecting a laser printer. Lots of cuts, uneven surfaces on the doors. We compared with [removed] homes and their finish of doors, windows and trims was much much better. Painting is still bad. In my view all my doors should be properly repainted as the colors are not consistent and the doors in newer homes have a better finish compared to what we have in ours. Caulking is cracking within just one year. Stones were given to other homes but we were denied to help surround landscape area. Still unhappy that we were not given the pull over trash can. It is mainly the service from [removed] and the construction managers that visited us and helped resolve lots of issues in the house that made a big difference to keep us engaged with Normandy and we will still recommend you guys.

5.0
Verified Homeowner
Carrollton, on Oct 30, 2019

Everyone was great to work with and I think the quality of their work is good.

5.0
Verified Homeowner
Carrollton, on Oct 08, 2019

So far everyone I have worked with from Normandy, from the sales, construction, to the warranty teams, have all be extremely helpful and friendly.

4.8
Verified Homeowner
Carrollton, on Aug 30, 2019

Our builder, [removed], and our warranty rep, [removed], were both excellent and extremely helpful. They both went above and beyond to make our home-buying experience enjoyable.

4.6
Verified Homeowner
Carrollton, on Jul 27, 2019

Interior design

3.5
Verified Homeowner
Carrollton, on Jul 17, 2019

The overall process has been great starting from the sales side to the finish product

3.8
Verified Homeowner
Carrollton, on Jul 10, 2019

I like most of the part except the quality of the house.

3.8
Verified Homeowner