Top Homebuilder Ratings & Reviews

Normandy Homes

Shaddock Estates

85 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.2

Lender Experience

4.6

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.3

Installation & Workmanship

4.4

Community Profile

Shaddock Park consists of 455 lots developed in two phases, a 6-acre public park, playground, Frisco ISD schools within walking distance, amenity center, 1200 sq.ft. gym, pavilion and fire pit, and 17 additional acres of manicured open space. Located at Main Street and Independence Parkway, this community is close to shopping, dining and entertainment.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jan 20, 2022

The warranty process - after the sale issues not being addressed timely or seriously.

4.1
Verified Homeowner
Frisco, on Aug 10, 2022

some services are not up to the mark and some are good as expected

3.8
Verified Homeowner
Frisco, TX, on Aug 24, 2022

The contract experience was timely but was rushed with the closing date. There was no flexibility on the dates and even after closing there are quite a few items that are not complete.

4.5
Verified Homeowner
Frisco, on Sep 19, 2021

[name removed] much,. Most of it all was pretty good.

4.8
Verified Homeowner
Frisco, on Jun 10, 2022

4 warranty tickets that were opened are yet to be serviced.

4.6
Verified Homeowner
Frisco, TX, on Aug 08, 2022

The Sales [name removed] at the Community came off as Rude all the time. Even for basic questions, her default response was defensive and dismissive. Even if it did turn out to be an issue on her or her teams part.During one of the phone call, I had to literally tell her on the phone to be polite and answer the question. I understand the market has been the way it is, but user experience still matters.

4.2
Verified Homeowner
Frisco, on Jul 08, 2021

Everyone from sales to support has been great to work with. Wish quality and attention to detail was a little better

4.3
Verified Homeowner
Frisco, on Jun 01, 2022

The warranty services are responsive, but the repairs are often downplayed as if they are nothing. I think the build process should consider attention to details because it gets harder to correct after the build.

4.4
Verified Homeowner
Frisco, TX, on Jul 31, 2022

I liked the frequent check-ins and straightforward pricing.

4.9
Verified Homeowner
Frisco, on Mar 31, 2021

Like Quality of build dislike - Attic ladder is not installed which not been communicated to me,

4.1
Verified Homeowner
Frisco, TX, on May 05, 2022

Likes: 1. Our marketing manager - Ms. [name removed] was excellent starting from signing the contract to closing the home. She was a very helpful, an excellent guide to first-time home buyers. Big Thank you to her. 2. Normandy Homes was excellent in adhering to the timelines even in these market conditions 3. Mr.[name removed] the builder is good, approachable, and has worked upon the concerns. 4. Mr.[name removed](Warranty manager) is excellent too, we had our first meeting after 30 days. He is very patient in answering the queries and looks very approachable. Good to Have: 1. Being a premium builder it would be good to include a smart home package as part of the home 2. And with all connected home capabilities taking center stage, it would be good for Normandy homes to have homes internet fiber ready than traditional cable lines.

4.4
Verified Homeowner
Frisco, on May 31, 2022

I like everything regular updates , design center work, default options with house pretty good one. I don’t like the way sales person [name removed] talks she is so rude in handling customers I got hurt many times but I was quite due to the market conditions

5.0
Verified Homeowner
Frisco, on Jan 13, 2021

Overall happy with quality of the house but not happy with overall sound proof within the house, between the room and across the room so much sound issue. All the conversations are heard. I am totally upset with how Architecture arrived for this model. I love overall plan but sound issue making so much upset.

4.5
Verified Homeowner
Frisco, TX, on Apr 14, 2022

Everything was Great, Special thanks to [name removed] and [name removed] my builder who are always available and helping me with my questions .. as this is my new home and first time buyer i had billion questions and they answered most of them very clearly to me

5.0
Verified Homeowner
Frisco, on Apr 24, 2022

Lack of communication. We have a water softener loop system that was install incorrectly. Having a hard time getting the SI of the project to give me date when it can be fixed.

2.5
Verified Homeowner
Frisco, on Jan 05, 2021

I like the quality of materials used to build the house. I liked how [name removed] and [name removed] were both responsive to the repair requests we've submitted. The few issues we've encountered since owning the house are: a creaky area in the upstairs media room floor and in the upstairs hallway floor to the powder bath (most part fixed); drywall fixes are noticeable; pull out trash bin mechanism broke; HVAC plumbing and electrical issues (fixed); hallway plug tripping issue (fixed); and leak on an irrigation zone in front of the house.

4.6
Verified Homeowner
Frisco, on Mar 31, 2022

Liked about design of home and disliked about quality of home

4.4
Verified Homeowner
Frisco, TX, on Apr 05, 2022

I liked our build brad and our manager [name removed]. They both made the process very easy and stress free.

5.0
Verified Homeowner
Frisco, on Oct 18, 2020

none

4.2
Verified Homeowner
Frisco, TX, on Mar 02, 2022

I like weekly updates, builder walk through, New Home orientation. Customer experience could have been better but you guys meet the most of the expectation in the pandemic time.

4.1
Verified Homeowner
Frisco, on Mar 07, 2022

Service is excellent

4.5
Verified Homeowner
Frisco, on Sep 30, 2020

Loved the quality of standard finishes and materials. Great layout and with no wasted space.

3.9
Verified Homeowner
Frisco, on Feb 26, 2022

Our warranty manager is great!

2.9
Verified Homeowner
Frisco, TX, on Feb 27, 2022

Contract to move-in was ok. Although the whole process was long due to shortage of building materials, my sales person kept us informed. However, certain items were wrongly designed and delivered. For example, we were selected a short dining area bench to be able to get a tall window installed but instead, a short window was installed. Also our unit is missing a master shower bench.

4.8
Verified Homeowner
Frisco, on Aug 30, 2020

1) The ceiling lights in all our bed rooms are placed very close to ceiling fans. When we turn both fan and lights ON, at least 10+ images of rotating fan’s shadow shows up all over on walls and in the room. It’s almost impossible to stay in the room and do anything with both fan and lights ON. My kids keep complaining that they can’t focus on reading. I escalated this to Normandy, looking for a fix soon. 2) The driveway concrete work is done so poor, poor quality is so visible when you compare with neighbors houses which are also built by Normandy. In addition, the builder did a coat on mine which started peeling off already. Looking for a fix for this from Normandy soon.

4.0
Verified Homeowner
Frisco, on Jan 19, 2022

[name removed], Warranty Manager, is very cooperative and professional. He is always on top of issue and make sure it is fixed on time. I am delightful with his ways of working.

4.5
Verified Homeowner
Frisco, TX, on Feb 11, 2022

[name removed] and [name removed] have been of great help during the process and thanks to both of them.

4.8
Verified Homeowner
Frisco, on Jul 24, 2020

Driveway is horrible

4.6
Verified Homeowner
Frisco, on Nov 20, 2021

We Like Quality of Home and We disliked they didn't provided some of the structural changes didn't allowed compare to other builders are providing

4.7
Verified Homeowner
Frisco, TX, on Feb 02, 2022

[name removed] is very easy and not happy the way she had our communications other than her communication I am very happy with rest all

3.8
Verified Homeowner
Frisco, on Feb 04, 2020

Customer Service

4.0
Verified Homeowner
Frisco, on Oct 12, 2021

Love the quality of the home and construction - didn’t like the delay in construction + lack of transparency about the details of the house - we discovered a few things as things progressed.

4.5
Verified Homeowner
Frisco, TX, on Jan 06, 2022

Our intitial manager [name removed] did not present all the options. We wanted a shower in our guest room we were never told this was an option. [name removed] took over and did a much better job.

4.9
Verified Homeowner
Frisco, on Jan 31, 2020

Service requests are quick and courteous

3.7
Verified Homeowner
Frisco, on Oct 05, 2021

Responsive and got the work done

5.0
Verified Homeowner
Frisco, TX, on Jan 02, 2022

there is no flexibility in amending the contract even for minor changes to the buyer where as the builder has the flexibility for lot of amendments , better design studio walk thru for those making choices over the video , 3d video of models would be great help

4.1
Verified Homeowner
Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner
Frisco, on Aug 13, 2021

Toilet problem, leaky room - warranty department is great in responding but not contractors.

4.1
Verified Homeowner
Frisco, TX, on Dec 28, 2021

Liked: Regular update on status of house construction, follow up on pending items which require closure post close in , systematic and smooth close in process

4.4
Verified Homeowner
Frisco, on May 19, 2021

Warranty service is phenomenal

4.9
Verified Homeowner
Frisco, TX, on Oct 26, 2021

Continuous errors and major delays due to poor quality and defects in the install process. We still have a long list of items that need to be addressed.

3.5
Verified Homeowner
Frisco, on Jan 30, 2021

I like the quick response from the warranty team. I’m disappointed that I had to enter several tickets for the same issue. I’m also very disappointed that an issue I had with the flapping air vents outside my house would not be considered repair or taken care of. The flapping noise has been very loud very frustrating. When we have family and friends come over to see our new house, that is always a topic of discussion and how the builder will not address it.

4.2
Verified Homeowner
Frisco, TX, on Oct 26, 2021

Likes: Quality of the construction Dislikes: Cleaning before closing. There is paint all over my wood floors.

4.8
Verified Homeowner
Frisco, on Dec 13, 2020

Ever since the start of construction i have been seeing sub-standard quality of construction. The finished product is also same. The biggest problem is with floors, both downstairs and upstairs. There have been multiple inspections and the issues are not yet resolved yet and the communication has not been fluent. There is a tussle between who needs to get the floors fixed and no solution has come forward to us. The vinyl plank floors have been a big problem since the day were laid. The second floor has creaks all over the second floor and is not even, you can feel it being a patch work of smaller segments of floors clobbed together. This is NOT the case with other normandy homes in the community. The stairs creak as well. The painting on Island and Dry bar was not done as per contract. (this is attempted to be fixed but now its not done with similar sheen & finish as the rest of the cabinets.) Dry wall issues in multiple places, Windows have Scratches and I was told that they would be replaced but no one has showed up for that. Doors make noise, Bath tub has scratches delivered new Shower door is not aligned and makes noise while opening closing. The tiles in bathrooms have un-even gaps, levels, grout sizes, & grout finishing. + other 10s of items If you want more information, please call directly at 408-455-0012. Too much to list and this home purchase has been one of the lessons of my life. The sales & builder have goals to finish closing of the home on a certain day and we met the goal, considering that I will be taken care of later, since both of them were affected by covid and they were quarantined. I based on humanitarian grounds accepted to close the home based on promises only to be then neglected by them. I have not submitted the first survey, just because i wanted to appeal to the human side and allow them to fix all the things before I voice my displeasure. BTW: [name removed] has been responsive and has been taking steps to solve the things one by one. About the LVP floors, I'd would like the refund of upgrade money paid for the same, I not longer want Southwest guys to come and fix the same. Thank you, Veeren Jote 13656 [name removed], Frisco TX

4.1
Verified Homeowner
Frisco, TX, on Oct 13, 2021

Builder is not flexible to change my options that i have made/chose previously without good amount of knowledge. Apart from that i am fully satisfied on the plan & home.

4.3
Verified Homeowner
Frisco, on Oct 29, 2020

Warranty support team was excellent. Building construction can improve in the status update communication

5.0
Verified Homeowner
Frisco, TX, on Sep 21, 2021

My friend recommended me for Normandy who already has home in same community. But there is significant difference in quality of home in my home and his home while plan is almost similar. I can understand market scenario but a good company/builder never compromise with standard/quality. I am happy with dealing of sales person and also construction manager through out the process but really disappointed with overall house quality.

4.1
Verified Homeowner
Frisco, on Sep 26, 2020

The C/S experience has been great, my wife has been meticulously scanning our new home for things and Normandy has always been there to answer her concerns.

5.0
Verified Homeowner
Frisco, TX, on Jul 23, 2021

I would greatly appreciate the help we got during our journey starting from signing the house till we got the closure. Especially [name removed] and [name removed]. I am very much confident and refer my friends to join our community.

4.9
Verified Homeowner
Frisco, on Aug 14, 2020

Warranty service and customer care experience were great! Even after our original construction manager, [name removed], took on a different role after our house was built, he handed over the care of our home to [name removed] who's been very helpful and responsive to all the warranty requests we've placed.

4.7
Verified Homeowner
Frisco, TX, on Jul 20, 2021

I would like more interaction with Customer what are options we have for the upgrades. instead of give upgrade sheets because some customers they don't know what are those options

4.6
Verified Homeowner
Frisco, on Jul 14, 2020

Hard to get Normandy folks to come in to fix things. [name removed] very responsive!

2.2
Verified Homeowner
Frisco, TX, on Jun 19, 2021

I enjoyed [name removed] and [name removed] being willing to talk to me anytime and answering my questions

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Aug 24, 2022

The contract experience was timely but was rushed with the closing date. There was no flexibility on the dates and even after closing there are quite a few items that are not complete.

4.5
Verified Homeowner
Frisco, TX, on Aug 08, 2022

The Sales [name removed] at the Community came off as Rude all the time. Even for basic questions, her default response was defensive and dismissive. Even if it did turn out to be an issue on her or her teams part.During one of the phone call, I had to literally tell her on the phone to be polite and answer the question. I understand the market has been the way it is, but user experience still matters.

4.2
Verified Homeowner
Frisco, TX, on Jul 31, 2022

I liked the frequent check-ins and straightforward pricing.

4.9
Verified Homeowner
Frisco, TX, on May 05, 2022

Likes: 1. Our marketing manager - Ms. [name removed] was excellent starting from signing the contract to closing the home. She was a very helpful, an excellent guide to first-time home buyers. Big Thank you to her. 2. Normandy Homes was excellent in adhering to the timelines even in these market conditions 3. Mr.[name removed] the builder is good, approachable, and has worked upon the concerns. 4. Mr.[name removed](Warranty manager) is excellent too, we had our first meeting after 30 days. He is very patient in answering the queries and looks very approachable. Good to Have: 1. Being a premium builder it would be good to include a smart home package as part of the home 2. And with all connected home capabilities taking center stage, it would be good for Normandy homes to have homes internet fiber ready than traditional cable lines.

4.4
Verified Homeowner
Frisco, TX, on Apr 14, 2022

Everything was Great, Special thanks to [name removed] and [name removed] my builder who are always available and helping me with my questions .. as this is my new home and first time buyer i had billion questions and they answered most of them very clearly to me

5.0
Verified Homeowner
Frisco, TX, on Apr 05, 2022

I liked our build brad and our manager [name removed]. They both made the process very easy and stress free.

5.0
Verified Homeowner
Frisco, TX, on Mar 02, 2022

I like weekly updates, builder walk through, New Home orientation. Customer experience could have been better but you guys meet the most of the expectation in the pandemic time.

4.1
Verified Homeowner
Frisco, TX, on Feb 27, 2022

Contract to move-in was ok. Although the whole process was long due to shortage of building materials, my sales person kept us informed. However, certain items were wrongly designed and delivered. For example, we were selected a short dining area bench to be able to get a tall window installed but instead, a short window was installed. Also our unit is missing a master shower bench.

4.8
Verified Homeowner
Frisco, TX, on Feb 11, 2022

[name removed] and [name removed] have been of great help during the process and thanks to both of them.

4.8
Verified Homeowner
Frisco, TX, on Feb 02, 2022

[name removed] is very easy and not happy the way she had our communications other than her communication I am very happy with rest all

3.8
Verified Homeowner
Frisco, TX, on Jan 06, 2022

Our intitial manager [name removed] did not present all the options. We wanted a shower in our guest room we were never told this was an option. [name removed] took over and did a much better job.

4.9
Verified Homeowner
Frisco, TX, on Jan 02, 2022

there is no flexibility in amending the contract even for minor changes to the buyer where as the builder has the flexibility for lot of amendments , better design studio walk thru for those making choices over the video , 3d video of models would be great help

4.1
Verified Homeowner
Frisco, TX, on Dec 28, 2021

Liked: Regular update on status of house construction, follow up on pending items which require closure post close in , systematic and smooth close in process

4.4
Verified Homeowner
Frisco, TX, on Oct 26, 2021

Continuous errors and major delays due to poor quality and defects in the install process. We still have a long list of items that need to be addressed.

3.5
Verified Homeowner
Frisco, TX, on Oct 26, 2021

Likes: Quality of the construction Dislikes: Cleaning before closing. There is paint all over my wood floors.

4.8
Verified Homeowner
Frisco, TX, on Oct 13, 2021

Builder is not flexible to change my options that i have made/chose previously without good amount of knowledge. Apart from that i am fully satisfied on the plan & home.

4.3
Verified Homeowner
Frisco, TX, on Sep 21, 2021

My friend recommended me for Normandy who already has home in same community. But there is significant difference in quality of home in my home and his home while plan is almost similar. I can understand market scenario but a good company/builder never compromise with standard/quality. I am happy with dealing of sales person and also construction manager through out the process but really disappointed with overall house quality.

4.1
Verified Homeowner
Frisco, TX, on Jul 23, 2021

I would greatly appreciate the help we got during our journey starting from signing the house till we got the closure. Especially [name removed] and [name removed]. I am very much confident and refer my friends to join our community.

4.9
Verified Homeowner
Frisco, TX, on Jul 20, 2021

I would like more interaction with Customer what are options we have for the upgrades. instead of give upgrade sheets because some customers they don't know what are those options

4.6
Verified Homeowner
Frisco, TX, on Jun 19, 2021

I enjoyed [name removed] and [name removed] being willing to talk to me anytime and answering my questions

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Aug 10, 2022

some services are not up to the mark and some are good as expected

3.8
Verified Homeowner
Frisco, on Jun 10, 2022

4 warranty tickets that were opened are yet to be serviced.

4.6
Verified Homeowner
Frisco, on Jun 01, 2022

The warranty services are responsive, but the repairs are often downplayed as if they are nothing. I think the build process should consider attention to details because it gets harder to correct after the build.

4.4
Verified Homeowner
Frisco, on May 31, 2022

I like everything regular updates , design center work, default options with house pretty good one. I don’t like the way sales person [name removed] talks she is so rude in handling customers I got hurt many times but I was quite due to the market conditions

5.0
Verified Homeowner
Frisco, on Apr 24, 2022

Lack of communication. We have a water softener loop system that was install incorrectly. Having a hard time getting the SI of the project to give me date when it can be fixed.

2.5
Verified Homeowner
Frisco, on Mar 31, 2022

Liked about design of home and disliked about quality of home

4.4
Verified Homeowner
Frisco, on Mar 07, 2022

Service is excellent

4.5
Verified Homeowner
Frisco, on Feb 26, 2022

Our warranty manager is great!

2.9
Verified Homeowner
Frisco, on Jan 19, 2022

[name removed], Warranty Manager, is very cooperative and professional. He is always on top of issue and make sure it is fixed on time. I am delightful with his ways of working.

4.5
Verified Homeowner
Frisco, on Nov 20, 2021

We Like Quality of Home and We disliked they didn't provided some of the structural changes didn't allowed compare to other builders are providing

4.7
Verified Homeowner
Frisco, on Oct 12, 2021

Love the quality of the home and construction - didn’t like the delay in construction + lack of transparency about the details of the house - we discovered a few things as things progressed.

4.5
Verified Homeowner
Frisco, on Oct 05, 2021

Responsive and got the work done

5.0
Verified Homeowner
Frisco, on Aug 13, 2021

Toilet problem, leaky room - warranty department is great in responding but not contractors.

4.1
Verified Homeowner
Frisco, on May 19, 2021

Warranty service is phenomenal

4.9
Verified Homeowner
Frisco, on Jan 30, 2021

I like the quick response from the warranty team. I’m disappointed that I had to enter several tickets for the same issue. I’m also very disappointed that an issue I had with the flapping air vents outside my house would not be considered repair or taken care of. The flapping noise has been very loud very frustrating. When we have family and friends come over to see our new house, that is always a topic of discussion and how the builder will not address it.

4.2
Verified Homeowner
Frisco, on Dec 13, 2020

Ever since the start of construction i have been seeing sub-standard quality of construction. The finished product is also same. The biggest problem is with floors, both downstairs and upstairs. There have been multiple inspections and the issues are not yet resolved yet and the communication has not been fluent. There is a tussle between who needs to get the floors fixed and no solution has come forward to us. The vinyl plank floors have been a big problem since the day were laid. The second floor has creaks all over the second floor and is not even, you can feel it being a patch work of smaller segments of floors clobbed together. This is NOT the case with other normandy homes in the community. The stairs creak as well. The painting on Island and Dry bar was not done as per contract. (this is attempted to be fixed but now its not done with similar sheen & finish as the rest of the cabinets.) Dry wall issues in multiple places, Windows have Scratches and I was told that they would be replaced but no one has showed up for that. Doors make noise, Bath tub has scratches delivered new Shower door is not aligned and makes noise while opening closing. The tiles in bathrooms have un-even gaps, levels, grout sizes, & grout finishing. + other 10s of items If you want more information, please call directly at 408-455-0012. Too much to list and this home purchase has been one of the lessons of my life. The sales & builder have goals to finish closing of the home on a certain day and we met the goal, considering that I will be taken care of later, since both of them were affected by covid and they were quarantined. I based on humanitarian grounds accepted to close the home based on promises only to be then neglected by them. I have not submitted the first survey, just because i wanted to appeal to the human side and allow them to fix all the things before I voice my displeasure. BTW: [name removed] has been responsive and has been taking steps to solve the things one by one. About the LVP floors, I'd would like the refund of upgrade money paid for the same, I not longer want Southwest guys to come and fix the same. Thank you, Veeren Jote 13656 [name removed], Frisco TX

4.1
Verified Homeowner
Frisco, on Oct 29, 2020

Warranty support team was excellent. Building construction can improve in the status update communication

5.0
Verified Homeowner
Frisco, on Sep 26, 2020

The C/S experience has been great, my wife has been meticulously scanning our new home for things and Normandy has always been there to answer her concerns.

5.0
Verified Homeowner
Frisco, on Aug 14, 2020

Warranty service and customer care experience were great! Even after our original construction manager, [name removed], took on a different role after our house was built, he handed over the care of our home to [name removed] who's been very helpful and responsive to all the warranty requests we've placed.

4.7
Verified Homeowner
Frisco, on Jul 14, 2020

Hard to get Normandy folks to come in to fix things. [name removed] very responsive!

2.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jan 20, 2022

The warranty process - after the sale issues not being addressed timely or seriously.

4.1
Verified Homeowner
Frisco, on Sep 19, 2021

[name removed] much,. Most of it all was pretty good.

4.8
Verified Homeowner
Frisco, on Jul 08, 2021

Everyone from sales to support has been great to work with. Wish quality and attention to detail was a little better

4.3
Verified Homeowner
Frisco, on Mar 31, 2021

Like Quality of build dislike - Attic ladder is not installed which not been communicated to me,

4.1
Verified Homeowner
Frisco, on Jan 13, 2021

Overall happy with quality of the house but not happy with overall sound proof within the house, between the room and across the room so much sound issue. All the conversations are heard. I am totally upset with how Architecture arrived for this model. I love overall plan but sound issue making so much upset.

4.5
Verified Homeowner
Frisco, on Jan 05, 2021

I like the quality of materials used to build the house. I liked how [name removed] and [name removed] were both responsive to the repair requests we've submitted. The few issues we've encountered since owning the house are: a creaky area in the upstairs media room floor and in the upstairs hallway floor to the powder bath (most part fixed); drywall fixes are noticeable; pull out trash bin mechanism broke; HVAC plumbing and electrical issues (fixed); hallway plug tripping issue (fixed); and leak on an irrigation zone in front of the house.

4.6
Verified Homeowner
Frisco, on Oct 18, 2020

none

4.2
Verified Homeowner
Frisco, on Sep 30, 2020

Loved the quality of standard finishes and materials. Great layout and with no wasted space.

3.9
Verified Homeowner
Frisco, on Aug 30, 2020

1) The ceiling lights in all our bed rooms are placed very close to ceiling fans. When we turn both fan and lights ON, at least 10+ images of rotating fan’s shadow shows up all over on walls and in the room. It’s almost impossible to stay in the room and do anything with both fan and lights ON. My kids keep complaining that they can’t focus on reading. I escalated this to Normandy, looking for a fix soon. 2) The driveway concrete work is done so poor, poor quality is so visible when you compare with neighbors houses which are also built by Normandy. In addition, the builder did a coat on mine which started peeling off already. Looking for a fix for this from Normandy soon.

4.0
Verified Homeowner
Frisco, on Jul 24, 2020

Driveway is horrible

4.6
Verified Homeowner
Frisco, on Feb 04, 2020

Customer Service

4.0
Verified Homeowner
Frisco, on Jan 31, 2020

Service requests are quick and courteous

3.7
Verified Homeowner
Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner