Top Homebuilder Ratings & Reviews

Normandy Homes

Shaddock Estates

56 Homeowner Reviews Completed Dec 2018 - Jun 2020

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.6

Lender Experience

4.5

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on May 28, 2020

It has honestly been slow to receive a response.

4.4
Verified Homeowner
Frisco, on May 18, 2020

I like the customer service relationship provided It’s been consistent from the beginning.

4.7
Verified Homeowner
Frisco, on May 06, 2020

Overall process went well and [name removed] was kind enough to help me with overall deal and must appreciate her professionalism and customer service and its the best.

4.9
Verified Homeowner
Frisco, on May 04, 2020

Sales Manager [name removed] guided us very well during the initial Contract phase, she gave us all information very patiently, being a first-time home buyer, this greatly helped us. Our Construction Managers [name removed] and [name removed] are excellent, would give the highest possible rating for both of them. Every Weekly check-in meeting with [name removed] was very detailed, [name removed] taking great care to explain the current status and future schedule of work. When [name removed] took over, he continued the same and did an excellent Final Walk-through, was very responsible and responsive for all open issues in the house and took great care to clear them. [name removed] and [name removed] will be the reasons for us to refer our friends to Normandy Homes!

4.9
Verified Homeowner
Frisco, on Apr 14, 2020

I liked the process of the build and design process

4.6
Verified Homeowner
Frisco, on Apr 05, 2020

[name removed] and [name removed] are great to work with! They kept us up to date with the progress of the build, they consistently make weekly phone calls. [name removed] is very responsive with any of our adjustment requests. [name removed] and [name removed] are very friendly and both very thorough and efficient in their roles. They made the process fun and easy. We really enjoyed working with them.

5.0
Verified Homeowner
Frisco, on Mar 12, 2020

convenience that was provided sales [name removed].

5.0
Verified Homeowner
Frisco, on Mar 03, 2020

Response Time

5.0
Verified Homeowner
Frisco, on Mar 03, 2020

Response time is good. Remedies have been quick.

5.0
Verified Homeowner
Frisco, on Feb 25, 2020

The overall process is seamless and smooth.

3.6
Verified Homeowner
Frisco, on Feb 22, 2020

Friendly staff

4.1
Verified Homeowner
Frisco, on Feb 05, 2020

Friendly and cordial sales staff

3.9
Verified Homeowner
Frisco, on Feb 04, 2020

Customer Service

4.0
Verified Homeowner
Frisco, on Feb 04, 2020

[name removed] from sales and [name removed] from construction did a fantastic job. From the min we signed the contract there were very helpful in each and every step of the process

5.0
Verified Homeowner
Frisco, on Jan 31, 2020

Service requests are quick and courteous

3.7
Verified Homeowner
Frisco, on Jan 23, 2020

Very Prompt. Excellent service. Goes to great lengths to see Customer satisfaction.

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

All individuals involved with our purchase made the experience so much more pleasant than what we have previously experienced in this situation. [name removed], [name removed] and [name removed] were all professional, responsive, knowledgeable and friendly.

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

The comfort with which everything went so smoothly, also Normandy homes delivered good quality house.

5.0
Verified Homeowner
Frisco, on Jan 15, 2020

Keeping up with Timeline Commitment, Prompt Responses and Period Updates through out the build process.

4.9
Verified Homeowner
Frisco, on Jan 01, 2020

[name removed] and [name removed] updated me throughout the process while i was away in China and when i came back they both went above and beyond to take careof my concerns

5.0
Verified Homeowner
Frisco, on Dec 25, 2019

The standard finishes are great! The layout is well thought out and there is no wasted space. [name removed], our builder point-of-contact, kept us at ease with providing a status every week.

4.9
Verified Homeowner
Frisco, on Dec 04, 2019

Sales person [name removed]

4.9
Verified Homeowner
Frisco, on Nov 11, 2019

[name removed] impressed or satisfied. Below average experience.

1.2
Verified Homeowner
Frisco, on Nov 06, 2019

[removed] was fantastic and understanding throughout the entire process when we had concerns.

4.4
Verified Homeowner
Frisco, on Oct 22, 2019

The people involved were very helpful and understanding. In the end we got the high quality home we wanted.

4.7
Verified Homeowner
Frisco, on Oct 17, 2019

Overall, the process was pretty smooth. Wish the design center had some computer-based options to visualize and choose upgrades. Sales manager [removed] is not upto Normandy's standard. Builder [removed] was awesome to work with.

3.8
Verified Homeowner
Frisco, on Oct 04, 2019

Sales Manager, [removed] was very helpful in providing documents, explaining the purchase process and guiding us until the closing. Builder, [removed] did wonderful walk through and fixed most of the defects on time.

5.0
Verified Homeowner
Frisco, on Sep 30, 2019

The regular updates about the phase of construction from the construction manager [removed] ONeil and [removed].

4.9
Verified Homeowner
Frisco, on Sep 08, 2019

The speed in responses

3.5
Verified Homeowner
Frisco, on Aug 30, 2019

Responsiveness

4.9
Verified Homeowner
Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner
Frisco, on Jun 07, 2019

[removed] has been great to work with all around and he is always happy to drop by and answer questions or fix any issues we might be experiencing with our house.

3.9
Verified Homeowner
Frisco, on Mar 28, 2019

[removed] has gone above and beyond and has been great that’s about it. Vendors have a carefree attitude like nothing is wrong. They don’t even bother to check the issues. Will be taking all my notes to social media and other places to educated others on the lack of quality on a 600k house with Normandy.

3.5
Verified Homeowner
Frisco, on Jan 26, 2019

The warranty service providers have all been very professional.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on May 18, 2020

I like the customer service relationship provided It’s been consistent from the beginning.

4.7
Verified Homeowner
Frisco, on May 06, 2020

Overall process went well and [name removed] was kind enough to help me with overall deal and must appreciate her professionalism and customer service and its the best.

4.9
Verified Homeowner
Frisco, on May 04, 2020

Sales Manager [name removed] guided us very well during the initial Contract phase, she gave us all information very patiently, being a first-time home buyer, this greatly helped us. Our Construction Managers [name removed] and [name removed] are excellent, would give the highest possible rating for both of them. Every Weekly check-in meeting with [name removed] was very detailed, [name removed] taking great care to explain the current status and future schedule of work. When [name removed] took over, he continued the same and did an excellent Final Walk-through, was very responsible and responsive for all open issues in the house and took great care to clear them. [name removed] and [name removed] will be the reasons for us to refer our friends to Normandy Homes!

4.9
Verified Homeowner
Frisco, on Apr 14, 2020

I liked the process of the build and design process

4.6
Verified Homeowner
Frisco, on Apr 05, 2020

[name removed] and [name removed] are great to work with! They kept us up to date with the progress of the build, they consistently make weekly phone calls. [name removed] is very responsive with any of our adjustment requests. [name removed] and [name removed] are very friendly and both very thorough and efficient in their roles. They made the process fun and easy. We really enjoyed working with them.

5.0
Verified Homeowner
Frisco, on Mar 12, 2020

convenience that was provided sales [name removed].

5.0
Verified Homeowner
Frisco, on Feb 25, 2020

The overall process is seamless and smooth.

3.6
Verified Homeowner
Frisco, on Feb 05, 2020

Friendly and cordial sales staff

3.9
Verified Homeowner
Frisco, on Feb 04, 2020

[name removed] from sales and [name removed] from construction did a fantastic job. From the min we signed the contract there were very helpful in each and every step of the process

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

All individuals involved with our purchase made the experience so much more pleasant than what we have previously experienced in this situation. [name removed], [name removed] and [name removed] were all professional, responsive, knowledgeable and friendly.

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

The comfort with which everything went so smoothly, also Normandy homes delivered good quality house.

5.0
Verified Homeowner
Frisco, on Jan 15, 2020

Keeping up with Timeline Commitment, Prompt Responses and Period Updates through out the build process.

4.9
Verified Homeowner
Frisco, on Jan 01, 2020

[name removed] and [name removed] updated me throughout the process while i was away in China and when i came back they both went above and beyond to take careof my concerns

5.0
Verified Homeowner
Frisco, on Dec 25, 2019

The standard finishes are great! The layout is well thought out and there is no wasted space. [name removed], our builder point-of-contact, kept us at ease with providing a status every week.

4.9
Verified Homeowner
Frisco, on Dec 04, 2019

Sales person [name removed]

4.9
Verified Homeowner
Frisco, on Nov 06, 2019

[removed] was fantastic and understanding throughout the entire process when we had concerns.

4.4
Verified Homeowner
Frisco, on Oct 22, 2019

The people involved were very helpful and understanding. In the end we got the high quality home we wanted.

4.7
Verified Homeowner
Frisco, on Oct 17, 2019

Overall, the process was pretty smooth. Wish the design center had some computer-based options to visualize and choose upgrades. Sales manager [removed] is not upto Normandy's standard. Builder [removed] was awesome to work with.

3.8
Verified Homeowner
Frisco, on Oct 04, 2019

Sales Manager, [removed] was very helpful in providing documents, explaining the purchase process and guiding us until the closing. Builder, [removed] did wonderful walk through and fixed most of the defects on time.

5.0
Verified Homeowner
Frisco, on Sep 30, 2019

The regular updates about the phase of construction from the construction manager [removed] ONeil and [removed].

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on May 28, 2020

It has honestly been slow to receive a response.

4.4
Verified Homeowner
Frisco, on Mar 03, 2020

Response Time

5.0
Verified Homeowner
Frisco, on Mar 03, 2020

Response time is good. Remedies have been quick.

5.0
Verified Homeowner
Frisco, on Feb 22, 2020

Friendly staff

4.1
Verified Homeowner
Frisco, on Jan 23, 2020

Very Prompt. Excellent service. Goes to great lengths to see Customer satisfaction.

5.0
Verified Homeowner
Frisco, on Nov 11, 2019

[name removed] impressed or satisfied. Below average experience.

1.2
Verified Homeowner
Frisco, on Sep 08, 2019

The speed in responses

3.5
Verified Homeowner
Frisco, on Aug 30, 2019

Responsiveness

4.9
Verified Homeowner
Frisco, on Jun 07, 2019

[removed] has been great to work with all around and he is always happy to drop by and answer questions or fix any issues we might be experiencing with our house.

3.9
Verified Homeowner
Frisco, on Mar 28, 2019

[removed] has gone above and beyond and has been great that’s about it. Vendors have a carefree attitude like nothing is wrong. They don’t even bother to check the issues. Will be taking all my notes to social media and other places to educated others on the lack of quality on a 600k house with Normandy.

3.5
Verified Homeowner
Frisco, on Jan 26, 2019

The warranty service providers have all been very professional.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Feb 04, 2020

Customer Service

4.0
Verified Homeowner
Frisco, on Jan 31, 2020

Service requests are quick and courteous

3.7
Verified Homeowner
Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner