Top Homebuilder Ratings & Reviews

Normandy Homes

Shaddock Estates

25 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.3

Home Personalization Experience

4.6

Lender Experience

4.6

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.4

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Frisco, on Oct 17, 2019

Overall, the process was pretty smooth. Wish the design center had some computer-based options to visualize and choose upgrades. Sales manager [removed] is not upto Normandy's standard. Builder [removed] was awesome to work with.

3.8
Verified Homeowner
Frisco, on Oct 04, 2019

Sales Manager, [removed] was very helpful in providing documents, explaining the purchase process and guiding us until the closing. Builder, [removed] did wonderful walk through and fixed most of the defects on time.

5.0
Verified Homeowner
Frisco, on Sep 30, 2019

The regular updates about the phase of construction from the construction manager [removed] ONeil and [removed].

4.9
Verified Homeowner
Frisco, on Sep 10, 2019

friendly communication, professionalism, house priced reasonably,

4.8
Verified Homeowner
Frisco, on Sep 09, 2019

Our home was an inventory home and the experience was normal. Nothing stood out as extraordinary.

4.3
Verified Homeowner
Frisco, on Sep 08, 2019

The speed in responses

3.5
Verified Homeowner
Frisco, on Aug 30, 2019

Responsiveness

4.9
Verified Homeowner
Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner
Frisco, on Jul 31, 2019

[removed] and [removed] keeping us updated and removing and potential roadblocks and pain points.

5.0
Verified Homeowner
Frisco, on Jul 25, 2019

Except some delay in completion overall quality of the construction is very good

4.2
Verified Homeowner
Frisco, on Jun 09, 2019

My experience so far has been really good with Normandy team at The Estate at [removed] Park. Ms. [removed] responded to queries and supported closing timely. The scheduling was done well. Thanks. During Walkthrough and after the move-in, Mr. [removed] was very approachable for any issues and resolved them timely.

4.6
Verified Homeowner
Frisco, on Jun 09, 2019

reviewing options and contracting with original sales associate [removed]

3.3
Verified Homeowner
Frisco, on Jun 07, 2019

[removed] has been great to work with all around and he is always happy to drop by and answer questions or fix any issues we might be experiencing with our house.

3.9
Verified Homeowner
Frisco, on May 08, 2019

Home maintenance support

5.0
Verified Homeowner
Frisco, on May 01, 2019

[removed] and [removed] were very helpful

4.9
Verified Homeowner
Frisco, on Apr 26, 2019

Nothing

4.1
Verified Homeowner
Frisco, on Mar 28, 2019

[removed] has gone above and beyond and has been great that’s about it. Vendors have a carefree attitude like nothing is wrong. They don’t even bother to check the issues. Will be taking all my notes to social media and other places to educated others on the lack of quality on a 600k house with Normandy.

3.5
Verified Homeowner
Frisco, on Mar 12, 2019

The customer service has been good. Friendly, responsive. Quality of workmanship has been awful, and I appreciate the willingness to make repairs, but a new home should not have the number of problems as we've had.

4.9
Verified Homeowner
Frisco, on Jan 26, 2019

The warranty service providers have all been very professional.

4.8
Verified Homeowner
Frisco, on Oct 31, 2018

I like the attention provided by builder before and after moving.

4.4
Verified Homeowner
Frisco, on Oct 24, 2018

Builder listened to our needs for service and responded promptly.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Frisco, on Oct 17, 2019

Overall, the process was pretty smooth. Wish the design center had some computer-based options to visualize and choose upgrades. Sales manager [removed] is not upto Normandy's standard. Builder [removed] was awesome to work with.

3.8
Verified Homeowner
Frisco, on Oct 04, 2019

Sales Manager, [removed] was very helpful in providing documents, explaining the purchase process and guiding us until the closing. Builder, [removed] did wonderful walk through and fixed most of the defects on time.

5.0
Verified Homeowner
Frisco, on Sep 30, 2019

The regular updates about the phase of construction from the construction manager [removed] ONeil and [removed].

4.9
Verified Homeowner
Frisco, on Sep 10, 2019

friendly communication, professionalism, house priced reasonably,

4.8
Verified Homeowner
Frisco, on Sep 09, 2019

Our home was an inventory home and the experience was normal. Nothing stood out as extraordinary.

4.3
Verified Homeowner
Frisco, on Jul 31, 2019

[removed] and [removed] keeping us updated and removing and potential roadblocks and pain points.

5.0
Verified Homeowner
Frisco, on Jul 25, 2019

Except some delay in completion overall quality of the construction is very good

4.2
Verified Homeowner
Frisco, on Jun 09, 2019

My experience so far has been really good with Normandy team at The Estate at [removed] Park. Ms. [removed] responded to queries and supported closing timely. The scheduling was done well. Thanks. During Walkthrough and after the move-in, Mr. [removed] was very approachable for any issues and resolved them timely.

4.6
Verified Homeowner
Frisco, on Jun 09, 2019

reviewing options and contracting with original sales associate [removed]

3.3
Verified Homeowner
Frisco, on May 08, 2019

Home maintenance support

5.0
Verified Homeowner
Frisco, on May 01, 2019

[removed] and [removed] were very helpful

4.9
Verified Homeowner
Frisco, on Apr 26, 2019

Nothing

4.1
Verified Homeowner
Frisco, on Oct 31, 2018

I like the attention provided by builder before and after moving.

4.4
Verified Homeowner
Frisco, on Oct 24, 2018

Builder listened to our needs for service and responded promptly.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Frisco, on Sep 08, 2019

The speed in responses

3.5
Verified Homeowner
Frisco, on Aug 30, 2019

Responsiveness

4.9
Verified Homeowner
Frisco, on Jun 07, 2019

[removed] has been great to work with all around and he is always happy to drop by and answer questions or fix any issues we might be experiencing with our house.

3.9
Verified Homeowner
Frisco, on Mar 28, 2019

[removed] has gone above and beyond and has been great that’s about it. Vendors have a carefree attitude like nothing is wrong. They don’t even bother to check the issues. Will be taking all my notes to social media and other places to educated others on the lack of quality on a 600k house with Normandy.

3.5
Verified Homeowner
Frisco, on Mar 12, 2019

The customer service has been good. Friendly, responsive. Quality of workmanship has been awful, and I appreciate the willingness to make repairs, but a new home should not have the number of problems as we've had.

4.9
Verified Homeowner
Frisco, on Jan 26, 2019

The warranty service providers have all been very professional.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner