Top Homebuilder Ratings & Reviews

Normandy Homes

Shaddock Estates

51 Homeowner Reviews Completed Oct 2018 - Apr 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.5

Purchase Experience

4.5

Home Personalization Experience

4.6

Lender Experience

4.4

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.5

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Mar 03, 2020

Response Time

5.0
Verified Homeowner
Frisco, on Mar 03, 2020

Response time is good. Remedies have been quick.

5.0
Verified Homeowner
Frisco, on Feb 25, 2020

The overall process is seamless and smooth.

3.6
Verified Homeowner
Frisco, on Feb 22, 2020

Friendly staff

4.1
Verified Homeowner
Frisco, on Feb 05, 2020

Friendly and cordial sales staff

3.9
Verified Homeowner
Frisco, on Feb 04, 2020

Customer Service

4.0
Verified Homeowner
Frisco, on Feb 04, 2020

[name removed] from sales and [name removed] from construction did a fantastic job. From the min we signed the contract there were very helpful in each and every step of the process

5.0
Verified Homeowner
Frisco, on Jan 31, 2020

Service requests are quick and courteous

3.7
Verified Homeowner
Frisco, on Jan 23, 2020

Very Prompt. Excellent service. Goes to great lengths to see Customer satisfaction.

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

All individuals involved with our purchase made the experience so much more pleasant than what we have previously experienced in this situation. [name removed], [name removed] and [name removed] were all professional, responsive, knowledgeable and friendly.

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

The comfort with which everything went so smoothly, also Normandy homes delivered good quality house.

5.0
Verified Homeowner
Frisco, on Jan 15, 2020

Keeping up with Timeline Commitment, Prompt Responses and Period Updates through out the build process.

4.9
Verified Homeowner
Frisco, on Jan 01, 2020

[name removed] and [name removed] updated me throughout the process while i was away in China and when i came back they both went above and beyond to take careof my concerns

5.0
Verified Homeowner
Frisco, on Dec 25, 2019

The standard finishes are great! The layout is well thought out and there is no wasted space. [name removed], our builder point-of-contact, kept us at ease with providing a status every week.

4.9
Verified Homeowner
Frisco, on Dec 04, 2019

Sales person [name removed]

4.9
Verified Homeowner
Frisco, on Nov 11, 2019

[name removed] impressed or satisfied. Below average experience.

1.2
Verified Homeowner
Frisco, on Nov 06, 2019

[removed] was fantastic and understanding throughout the entire process when we had concerns.

4.4
Verified Homeowner
Frisco, on Oct 22, 2019

The people involved were very helpful and understanding. In the end we got the high quality home we wanted.

4.7
Verified Homeowner
Frisco, on Oct 17, 2019

Overall, the process was pretty smooth. Wish the design center had some computer-based options to visualize and choose upgrades. Sales manager [removed] is not upto Normandy's standard. Builder [removed] was awesome to work with.

3.8
Verified Homeowner
Frisco, on Oct 04, 2019

Sales Manager, [removed] was very helpful in providing documents, explaining the purchase process and guiding us until the closing. Builder, [removed] did wonderful walk through and fixed most of the defects on time.

5.0
Verified Homeowner
Frisco, on Sep 30, 2019

The regular updates about the phase of construction from the construction manager [removed] ONeil and [removed].

4.9
Verified Homeowner
Frisco, on Sep 10, 2019

friendly communication, professionalism, house priced reasonably,

4.8
Verified Homeowner
Frisco, on Sep 09, 2019

Our home was an inventory home and the experience was normal. Nothing stood out as extraordinary.

4.3
Verified Homeowner
Frisco, on Sep 08, 2019

The speed in responses

3.5
Verified Homeowner
Frisco, on Aug 30, 2019

Responsiveness

4.9
Verified Homeowner
Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner
Frisco, on Jul 31, 2019

[removed] and [removed] keeping us updated and removing and potential roadblocks and pain points.

5.0
Verified Homeowner
Frisco, on Jul 25, 2019

Except some delay in completion overall quality of the construction is very good

4.2
Verified Homeowner
Frisco, on Jun 09, 2019

My experience so far has been really good with Normandy team at The Estate at [removed] Park. Ms. [removed] responded to queries and supported closing timely. The scheduling was done well. Thanks. During Walkthrough and after the move-in, Mr. [removed] was very approachable for any issues and resolved them timely.

4.6
Verified Homeowner
Frisco, on Jun 09, 2019

reviewing options and contracting with original sales associate [removed]

3.3
Verified Homeowner
Frisco, on Jun 07, 2019

[removed] has been great to work with all around and he is always happy to drop by and answer questions or fix any issues we might be experiencing with our house.

3.9
Verified Homeowner
Frisco, on Mar 28, 2019

[removed] has gone above and beyond and has been great that’s about it. Vendors have a carefree attitude like nothing is wrong. They don’t even bother to check the issues. Will be taking all my notes to social media and other places to educated others on the lack of quality on a 600k house with Normandy.

3.5
Verified Homeowner
Frisco, on Jan 26, 2019

The warranty service providers have all been very professional.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Feb 25, 2020

The overall process is seamless and smooth.

3.6
Verified Homeowner
Frisco, on Feb 05, 2020

Friendly and cordial sales staff

3.9
Verified Homeowner
Frisco, on Feb 04, 2020

[name removed] from sales and [name removed] from construction did a fantastic job. From the min we signed the contract there were very helpful in each and every step of the process

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

All individuals involved with our purchase made the experience so much more pleasant than what we have previously experienced in this situation. [name removed], [name removed] and [name removed] were all professional, responsive, knowledgeable and friendly.

5.0
Verified Homeowner
Frisco, on Jan 22, 2020

The comfort with which everything went so smoothly, also Normandy homes delivered good quality house.

5.0
Verified Homeowner
Frisco, on Jan 15, 2020

Keeping up with Timeline Commitment, Prompt Responses and Period Updates through out the build process.

4.9
Verified Homeowner
Frisco, on Jan 01, 2020

[name removed] and [name removed] updated me throughout the process while i was away in China and when i came back they both went above and beyond to take careof my concerns

5.0
Verified Homeowner
Frisco, on Dec 25, 2019

The standard finishes are great! The layout is well thought out and there is no wasted space. [name removed], our builder point-of-contact, kept us at ease with providing a status every week.

4.9
Verified Homeowner
Frisco, on Dec 04, 2019

Sales person [name removed]

4.9
Verified Homeowner
Frisco, on Nov 06, 2019

[removed] was fantastic and understanding throughout the entire process when we had concerns.

4.4
Verified Homeowner
Frisco, on Oct 22, 2019

The people involved were very helpful and understanding. In the end we got the high quality home we wanted.

4.7
Verified Homeowner
Frisco, on Oct 17, 2019

Overall, the process was pretty smooth. Wish the design center had some computer-based options to visualize and choose upgrades. Sales manager [removed] is not upto Normandy's standard. Builder [removed] was awesome to work with.

3.8
Verified Homeowner
Frisco, on Oct 04, 2019

Sales Manager, [removed] was very helpful in providing documents, explaining the purchase process and guiding us until the closing. Builder, [removed] did wonderful walk through and fixed most of the defects on time.

5.0
Verified Homeowner
Frisco, on Sep 30, 2019

The regular updates about the phase of construction from the construction manager [removed] ONeil and [removed].

4.9
Verified Homeowner
Frisco, on Sep 10, 2019

friendly communication, professionalism, house priced reasonably,

4.8
Verified Homeowner
Frisco, on Sep 09, 2019

Our home was an inventory home and the experience was normal. Nothing stood out as extraordinary.

4.3
Verified Homeowner
Frisco, on Jul 31, 2019

[removed] and [removed] keeping us updated and removing and potential roadblocks and pain points.

5.0
Verified Homeowner
Frisco, on Jul 25, 2019

Except some delay in completion overall quality of the construction is very good

4.2
Verified Homeowner
Frisco, on Jun 09, 2019

My experience so far has been really good with Normandy team at The Estate at [removed] Park. Ms. [removed] responded to queries and supported closing timely. The scheduling was done well. Thanks. During Walkthrough and after the move-in, Mr. [removed] was very approachable for any issues and resolved them timely.

4.6
Verified Homeowner
Frisco, on Jun 09, 2019

reviewing options and contracting with original sales associate [removed]

3.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Mar 03, 2020

Response Time

5.0
Verified Homeowner
Frisco, on Mar 03, 2020

Response time is good. Remedies have been quick.

5.0
Verified Homeowner
Frisco, on Feb 22, 2020

Friendly staff

4.1
Verified Homeowner
Frisco, on Jan 23, 2020

Very Prompt. Excellent service. Goes to great lengths to see Customer satisfaction.

5.0
Verified Homeowner
Frisco, on Nov 11, 2019

[name removed] impressed or satisfied. Below average experience.

1.2
Verified Homeowner
Frisco, on Sep 08, 2019

The speed in responses

3.5
Verified Homeowner
Frisco, on Aug 30, 2019

Responsiveness

4.9
Verified Homeowner
Frisco, on Jun 07, 2019

[removed] has been great to work with all around and he is always happy to drop by and answer questions or fix any issues we might be experiencing with our house.

3.9
Verified Homeowner
Frisco, on Mar 28, 2019

[removed] has gone above and beyond and has been great that’s about it. Vendors have a carefree attitude like nothing is wrong. They don’t even bother to check the issues. Will be taking all my notes to social media and other places to educated others on the lack of quality on a 600k house with Normandy.

3.5
Verified Homeowner
Frisco, on Jan 26, 2019

The warranty service providers have all been very professional.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Feb 04, 2020

Customer Service

4.0
Verified Homeowner
Frisco, on Jan 31, 2020

Service requests are quick and courteous

3.7
Verified Homeowner
Frisco, on Jul 31, 2019

the quality of houses is really good and people respond quickly

3.7
Verified Homeowner