Top Homebuilder Ratings & Reviews

Normandy Homes

Southgate

89 Homeowner Reviews Completed Jul 2019 - Nov 2020

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Nov 01, 2020

Garage space is less for [name removed] model, wood quality and sealing on windows are not sound proof. We are able to hear outside sound. So many cracks and electronic items like thermostat quality is not great. Mandatory lights not there in bedroom. No wiring for installing security cameras and home theatre etc..as a customer, I expect at least wiring and place holders to setup home theatre and outside security cameras. These are the mandatory thing we should do during construction and difficult to do after construction. Customer is good to pay if you include expenses.

3.2
Verified Homeowner
Flower Mound, on Oct 29, 2020

The closing experience was extremely rushed and my home was not completed on time.. additionally my HVAC didnt appear to be operationally checked prior to moving in because it did not work and parts needed replaced. However, Normandy put me in a hotel.

4.2
Verified Homeowner
Flower Mound, on Oct 16, 2020

Great

4.0
Verified Homeowner
Flower Mound, on Oct 15, 2020

A lot small details have been neglected. When you spent almost half a million for a home you expect better. Missing insulation, screws popping up in the kitchen cabinets, lawn filled up with garbage and grass dying and not levelled ...

4.0
Verified Homeowner
Flower Mound, on Sep 28, 2020

Quality of workmanship of some of the subcontractors. However, you all made it right and outcome was acceptable.

4.2
Verified Homeowner
Flower Mound, on Sep 24, 2020

Everything I’ve asked has been taken care of in a timely matter. I like the communication .

5.0
Verified Homeowner
Flower Mound, on Aug 21, 2020

Everything has been great

4.9
Verified Homeowner
Flower Mound, on Aug 19, 2020

Loved everything! [name removed] is probably the best superintendent of construction a family could probably deal with. Always their to help and truly cares about the people and the home they are building. Still checks on us to see how everything is going.

5.0
Verified Homeowner
Flower Mound, on Aug 18, 2020

The experience was great. Nothing wrong with the buying process.

3.6
Verified Homeowner
Flower Mound, on Aug 04, 2020

Normandy is very responsive to any issues. They have also followed up to make sure tag items were corrected.

5.0
Verified Homeowner
Flower Mound, on Jul 09, 2020

For the most part, the turn around time is quick.

4.0
Verified Homeowner
Flower Mound, on Jul 06, 2020

Great friendly service

4.8
Verified Homeowner
Flower Mound, on Jul 04, 2020

[name removed] is really helpful! She’s helped me the few times we needed something.

4.7
Verified Homeowner
Flower Mound, on Jun 20, 2020

It was ok

3.8
Verified Homeowner
Flower Mound, on Jun 15, 2020

[name removed] is very responsive and great customer service

4.7
Verified Homeowner
Flower Mound, on Jun 04, 2020

Normandy corporate office follow up process

4.1
Verified Homeowner
Flower Mound, TX, on Jun 01, 2020

The friendliness of the sales associate and how she was always available along the way to answer questions.

4.9
Verified Homeowner
Flower Mound, TX, on May 24, 2020

[name removed] was the bomb. [name removed] was very helpful

4.9
Verified Homeowner
Flower Mound, on May 23, 2020

[name removed] has been very prompt and easy to work with. It's been nice not having to file claims via an insurance policy. We have had numerous warranty issues.

3.7
Verified Homeowner
Flower Mound, on May 22, 2020

response was quick for issues to be fixed

5.0
Verified Homeowner
Flower Mound, on May 20, 2020

Customer service rep [name removed] is awesome. She's attentive and "johnny on the spot" with things. In short, she makes things happen.

4.6
Verified Homeowner
Flower Mound, TX, on Mar 31, 2020

[name removed] did an excellent job of communicating everything along the way.

4.7
Verified Homeowner
Flower Mound, on Mar 25, 2020

Once the ticket is raised someone contacts but later have to follow up

3.8
Verified Homeowner
Flower Mound, on Mar 23, 2020

The initial commitment given to me at closing was not yet met. It has been 6 months and I did not get the paint kit, and I was told that the patch on front door will be fixed but it has not been done yet. The floor upstairs keeps popping and sweeking. I am waiting until Summer to see if it settles. While selling the house the sales rep mentioned that there won't be any popping or sweeking because the wood are screwed together rather than nailed. But looks like it does not make a difference.

2.2
Verified Homeowner
Flower Mound, on Mar 21, 2020

[name removed] and [name removed] are just awesome! Anytime I have needed something throughout our time in our new home they are always there to help. [name removed] is constantly making sure our house is taken care of with all the new construction going on around it. He has the workers picking up there trash, cleaning up the alley on a consistent basis, especially with this crazy weather. Best builder to work with that Normandy Homes has.

5.0
Verified Homeowner
Flower Mound, TX, on Feb 29, 2020

I was pleasantly surprised to have weekly calls about the progress of my home, [name removed] was very knowledgeable and timely in answering all my questions at all hours of the day (sorry gail).

4.5
Verified Homeowner
Flower Mound, TX, on Feb 25, 2020

New construction

4.1
Verified Homeowner
Flower Mound, on Feb 19, 2020

Customers service is great. When we call them ti fix things, they were on the ball. Things got taken of it with high standard. Great job.

5.0
Verified Homeowner
Flower Mound, TX, on Feb 04, 2020

Under good school zone

4.7
Verified Homeowner
Flower Mound, TX, on Feb 03, 2020

It was perfect and smooth

4.0
Verified Homeowner
Flower Mound, TX, on Jan 13, 2020

Fast

4.5
Verified Homeowner
Flower Mound, TX, on Dec 30, 2019

Open and honest communication from builder, sales manager to us.

4.8
Verified Homeowner
Flower Mound, on Dec 27, 2019

[name removed] really stepped up to solve many quality issues left behind by the construction team. Very responsive and communicative during the process.

5.0
Verified Homeowner
Flower Mound, TX, on Dec 22, 2019

[name removed] the sales agent was excellent. Mortgage process frustrating.

4.7
Verified Homeowner
Flower Mound, TX, on Dec 21, 2019

The design experience at the design center. Other than that, nothing really stands out.

4.0
Verified Homeowner
Flower Mound, TX, on Nov 18, 2019

All of it. Good people.

5.0
Verified Homeowner
Flower Mound, TX, on Nov 13, 2019

Everyone was very friendly and helpful

5.0
Verified Homeowner
Flower Mound, TX, on Oct 29, 2019

The learning process of buying my first house.

4.9
Verified Homeowner
Flower Mound, TX, on Oct 02, 2019

Clear consize direction and instruction

5.0
Verified Homeowner
Flower Mound, TX, on Sep 24, 2019

Contract and documentation

4.6
Verified Homeowner
Flower Mound, TX, on Aug 27, 2019

The options at the design center.

4.4
Verified Homeowner
Flower Mound, TX, on Aug 08, 2019

Information provided through out the process. [removed] was very willing to listen our concerns and made every effort to full-fill those. Finishing are good (except places where rework was done).

4.8
Verified Homeowner
Flower Mound, TX, on Jul 09, 2019

Everything went as planned

5.0
Verified Homeowner
Flower Mound, TX, on Jul 09, 2019

My builder, [removed], was fantastic to work with

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on Jun 01, 2020

The friendliness of the sales associate and how she was always available along the way to answer questions.

4.9
Verified Homeowner
Flower Mound, TX, on May 24, 2020

[name removed] was the bomb. [name removed] was very helpful

4.9
Verified Homeowner
Flower Mound, TX, on Mar 31, 2020

[name removed] did an excellent job of communicating everything along the way.

4.7
Verified Homeowner
Flower Mound, TX, on Feb 29, 2020

I was pleasantly surprised to have weekly calls about the progress of my home, [name removed] was very knowledgeable and timely in answering all my questions at all hours of the day (sorry gail).

4.5
Verified Homeowner
Flower Mound, TX, on Feb 25, 2020

New construction

4.1
Verified Homeowner
Flower Mound, TX, on Feb 04, 2020

Under good school zone

4.7
Verified Homeowner
Flower Mound, TX, on Feb 03, 2020

It was perfect and smooth

4.0
Verified Homeowner
Flower Mound, TX, on Jan 13, 2020

Fast

4.5
Verified Homeowner
Flower Mound, TX, on Dec 30, 2019

Open and honest communication from builder, sales manager to us.

4.8
Verified Homeowner
Flower Mound, TX, on Dec 22, 2019

[name removed] the sales agent was excellent. Mortgage process frustrating.

4.7
Verified Homeowner
Flower Mound, TX, on Dec 21, 2019

The design experience at the design center. Other than that, nothing really stands out.

4.0
Verified Homeowner
Flower Mound, TX, on Nov 18, 2019

All of it. Good people.

5.0
Verified Homeowner
Flower Mound, TX, on Nov 13, 2019

Everyone was very friendly and helpful

5.0
Verified Homeowner
Flower Mound, TX, on Oct 29, 2019

The learning process of buying my first house.

4.9
Verified Homeowner
Flower Mound, TX, on Oct 02, 2019

Clear consize direction and instruction

5.0
Verified Homeowner
Flower Mound, TX, on Sep 24, 2019

Contract and documentation

4.6
Verified Homeowner
Flower Mound, TX, on Aug 27, 2019

The options at the design center.

4.4
Verified Homeowner
Flower Mound, TX, on Aug 08, 2019

Information provided through out the process. [removed] was very willing to listen our concerns and made every effort to full-fill those. Finishing are good (except places where rework was done).

4.8
Verified Homeowner
Flower Mound, TX, on Jul 09, 2019

Everything went as planned

5.0
Verified Homeowner
Flower Mound, TX, on Jul 09, 2019

My builder, [removed], was fantastic to work with

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Sep 24, 2020

Everything I’ve asked has been taken care of in a timely matter. I like the communication .

5.0
Verified Homeowner
Flower Mound, on Aug 04, 2020

Normandy is very responsive to any issues. They have also followed up to make sure tag items were corrected.

5.0
Verified Homeowner
Flower Mound, on Jul 09, 2020

For the most part, the turn around time is quick.

4.0
Verified Homeowner
Flower Mound, on Jul 04, 2020

[name removed] is really helpful! She’s helped me the few times we needed something.

4.7
Verified Homeowner
Flower Mound, on Jun 20, 2020

It was ok

3.8
Verified Homeowner
Flower Mound, on Jun 15, 2020

[name removed] is very responsive and great customer service

4.7
Verified Homeowner
Flower Mound, on May 23, 2020

[name removed] has been very prompt and easy to work with. It's been nice not having to file claims via an insurance policy. We have had numerous warranty issues.

3.7
Verified Homeowner
Flower Mound, on May 22, 2020

response was quick for issues to be fixed

5.0
Verified Homeowner
Flower Mound, on May 20, 2020

Customer service rep [name removed] is awesome. She's attentive and "johnny on the spot" with things. In short, she makes things happen.

4.6
Verified Homeowner
Flower Mound, on Mar 25, 2020

Once the ticket is raised someone contacts but later have to follow up

3.8
Verified Homeowner
Flower Mound, on Mar 23, 2020

The initial commitment given to me at closing was not yet met. It has been 6 months and I did not get the paint kit, and I was told that the patch on front door will be fixed but it has not been done yet. The floor upstairs keeps popping and sweeking. I am waiting until Summer to see if it settles. While selling the house the sales rep mentioned that there won't be any popping or sweeking because the wood are screwed together rather than nailed. But looks like it does not make a difference.

2.2
Verified Homeowner
Flower Mound, on Mar 21, 2020

[name removed] and [name removed] are just awesome! Anytime I have needed something throughout our time in our new home they are always there to help. [name removed] is constantly making sure our house is taken care of with all the new construction going on around it. He has the workers picking up there trash, cleaning up the alley on a consistent basis, especially with this crazy weather. Best builder to work with that Normandy Homes has.

5.0
Verified Homeowner
Flower Mound, on Feb 19, 2020

Customers service is great. When we call them ti fix things, they were on the ball. Things got taken of it with high standard. Great job.

5.0
Verified Homeowner
Flower Mound, on Dec 27, 2019

[name removed] really stepped up to solve many quality issues left behind by the construction team. Very responsive and communicative during the process.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Nov 01, 2020

Garage space is less for [name removed] model, wood quality and sealing on windows are not sound proof. We are able to hear outside sound. So many cracks and electronic items like thermostat quality is not great. Mandatory lights not there in bedroom. No wiring for installing security cameras and home theatre etc..as a customer, I expect at least wiring and place holders to setup home theatre and outside security cameras. These are the mandatory thing we should do during construction and difficult to do after construction. Customer is good to pay if you include expenses.

3.2
Verified Homeowner
Flower Mound, on Oct 29, 2020

The closing experience was extremely rushed and my home was not completed on time.. additionally my HVAC didnt appear to be operationally checked prior to moving in because it did not work and parts needed replaced. However, Normandy put me in a hotel.

4.2
Verified Homeowner
Flower Mound, on Oct 16, 2020

Great

4.0
Verified Homeowner
Flower Mound, on Oct 15, 2020

A lot small details have been neglected. When you spent almost half a million for a home you expect better. Missing insulation, screws popping up in the kitchen cabinets, lawn filled up with garbage and grass dying and not levelled ...

4.0
Verified Homeowner
Flower Mound, on Sep 28, 2020

Quality of workmanship of some of the subcontractors. However, you all made it right and outcome was acceptable.

4.2
Verified Homeowner
Flower Mound, on Aug 21, 2020

Everything has been great

4.9
Verified Homeowner
Flower Mound, on Aug 19, 2020

Loved everything! [name removed] is probably the best superintendent of construction a family could probably deal with. Always their to help and truly cares about the people and the home they are building. Still checks on us to see how everything is going.

5.0
Verified Homeowner
Flower Mound, on Aug 18, 2020

The experience was great. Nothing wrong with the buying process.

3.6
Verified Homeowner
Flower Mound, on Jul 06, 2020

Great friendly service

4.8
Verified Homeowner
Flower Mound, on Jun 04, 2020

Normandy corporate office follow up process

4.1
Verified Homeowner