Overall Satisfaction
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Community Profile
Beautiful master-planned community in Flower Mound with onsite amenities including a pool, cabana, playground, and walking trails. These luxury homes offer open concept living in Lewisville ISD. Close proximity to Grapevine Mills Mall, Legoland, Grapevine Lake, Bakersfield Park, DFW Airport, and more!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Flower Mound, on Aug 09, 2021
Warranty service requests need to be addressed fast.
Flower Mound, on Oct 18, 2022
Warranty explanation was done once. Refesher options should be available
Flower Mound, TX, on Jan 30, 2023
I liked the ease of working with [name removed] and [name removed] throughout the home purchase process.
Flower Mound, on May 08, 2021
Had to point out a few mistakes like incorrect tile installation, window not being in proper location, etc.
Flower Mound, TX, on Jan 24, 2023
The worksmanship and quality of several aspects of the house are horrible. Brick, concrete, carpet, smoke detectors, doorbell, toilets, drains, and many more areas all have issues.
Flower Mound, on Feb 26, 2022
Great warranty service and quick turn around time
Flower Mound, TX, on Jan 07, 2023
It is very smooth, only i didn't like is the delay of the construction.
Flower Mound, on Apr 13, 2021
Some things, like our tile, took a few tries to get right and the caulking all over the house lasted about 6 months before it dried and shrank and needed to be replaced. The doors and windows have needed adjustments, but Normandy has been very receptive to making things right. I am disappointed in the size of A/C unit that was installed and we told it was adequate and the ductwork has been a challenge to get right. Other than that, we love our home and feel very secure in our investment.
Flower Mound, TX, on Jul 30, 2022
Construction delays, changes in options a couple times, didn’t get perfect finishing, quality of upgrades not upto mark, still waiting on couple of work items to complete.
Flower Mound, TX, on May 12, 2022
Like—transparency and desire to deliver quality. Builder and property manager provided useful updates throughout. Dislike—inability to make any selections. Was quite difficult to take everything “as offered” for a new build. Minor preferences should have been allowed.
Flower Mound, on Feb 26, 2021
Some of the paint was not done well. Floors scratch extremely easily
Flower Mound, on Dec 24, 2021
There is a pending requested sent 3 -4 weeks ago for my ceiling fan but as of now no feedback at all.
Flower Mound, on Dec 29, 2020
Good communication, good value for price, inconsistent follow up on repair items (quick response on most, still waiting to hear about repairs to 2 doors).
Flower Mound, on Dec 08, 2021
The customer care and the service has been very good so far.
Flower Mound, TX, on Jan 25, 2022
The only thing disappointed is railing for the stairs and high ceilings. The rods keep getting loosened. We are not letting my kids play with or near that railings.
Flower Mound, on Dec 09, 2020
I am happy with Normandy working to resolve some of the issues we have had.
Flower Mound, TX, on Oct 07, 2021
Service and information provided by [name removed] Manager - [name removed] and Build Manager [name removed] are very Helpful give the details about the new home
Flower Mound, on Nov 01, 2020
Garage space is less for [name removed] model, wood quality and sealing on windows are not sound proof. We are able to hear outside sound. So many cracks and electronic items like thermostat quality is not great. Mandatory lights not there in bedroom. No wiring for installing security cameras and home theatre etc..as a customer, I expect at least wiring and place holders to setup home theatre and outside security cameras. These are the mandatory thing we should do during construction and difficult to do after construction. Customer is good to pay if you include expenses.
Flower Mound, on May 25, 2021
Warranty is limited for few items and limited to 1 year. Could be little longer to accommodate any new findings with new home as I am a first time home buyer.
Flower Mound, TX, on Sep 21, 2021
Communication was very good through out the build process and quality of the construction and appliances is good, had minor problems like tankless heating system not working, but they were resolved very quickly.
Flower Mound, on Oct 29, 2020
The closing experience was extremely rushed and my home was not completed on time.. additionally my HVAC didnt appear to be operationally checked prior to moving in because it did not work and parts needed replaced. However, Normandy put me in a hotel.
Flower Mound, on Feb 02, 2021
I like the timeliness of the warranty request responses and their availability via Text message.
Flower Mound, TX, on Jul 11, 2021
Our purchase experience was great. However, the AC has been a major issue for our house. Our inspector found an issue with the AC before our house was closed. And we were promised that it would be fixed before closing. But after moving in, the AC keeps having issues. Now the condensate pump is making loud noise, so we can't sleep well during the night. We would appreciate if this can be resolved as soon as possible.
Flower Mound, on Jan 30, 2021
It was great, [name removed] was helpful from day one, kept us unformed all the time.
Flower Mound, TX, on Jun 29, 2021
The whole process was great, everything was very well explained, and all deadlines were met.
Flower Mound, on Oct 15, 2020
A lot small details have been neglected. When you spent almost half a million for a home you expect better. Missing insulation, screws popping up in the kitchen cabinets, lawn filled up with garbage and grass dying and not levelled ...
Flower Mound, on Dec 24, 2020
Normandy has taken care of everything so far. Hoping to have as good of service at our one year checkup with small cracks and cabinet’s separating from the wall.
Flower Mound, on Sep 28, 2020
Quality of workmanship of some of the subcontractors. However, you all made it right and outcome was acceptable.
Flower Mound, on Dec 01, 2020
It was difficult to get it started initially , but now has streamlined
Flower Mound, TX, on Mar 30, 2021
delay in getting things fixed through warranty
Flower Mound, on Sep 24, 2020
Everything I’ve asked has been taken care of in a timely matter. I like the communication .
Flower Mound, TX, on Jan 24, 2021
I like the quality of home at the price I got. Dont like: I asked to change few things after the contract but builder said not possible to change anything. If I have options to change small things (like cupboard color or blinds etc) I can pay for that upgrade if needed.
Flower Mound, on Aug 04, 2020
Normandy is very responsive to any issues. They have also followed up to make sure tag items were corrected.
Flower Mound, on Aug 19, 2020
Loved everything! [name removed] is probably the best superintendent of construction a family could probably deal with. Always their to help and truly cares about the people and the home they are building. Still checks on us to see how everything is going.
Flower Mound, on Jul 09, 2020
For the most part, the turn around time is quick.
Flower Mound, on Aug 18, 2020
The experience was great. Nothing wrong with the buying process.
Flower Mound, TX, on Nov 09, 2020
People are nice and explaining the status regularly , Dislikes are Cabinets Finishing is not so great few gaps in washroom cabinets, Garage floor given cracks in 1st week of move-in and many small pending items before move-in.
Flower Mound, on Jul 04, 2020
[name removed] is really helpful! She’s helped me the few times we needed something.
Flower Mound, TX, on Sep 19, 2020
I liked: [name removed] and [name removed] and [name removed]. Give them all a bonus and a raise. Landscaping should be higher quality, and better leveling or retaining walls. And trees should be away from sewage and piping.
Flower Mound, TX, on Sep 02, 2020
Normandy Homes team has been extremely professional and customer friendly through the entire process of buying home. [name removed] is an wonderful person with exceptional support extended to us every time we reached out to her. [name removed] and Greenbrick team Are equally good.
Flower Mound, on Jun 15, 2020
[name removed] is very responsive and great customer service
Flower Mound, TX, on Aug 07, 2020
Overall experience was good. A few exterior and interior hiccups. Frame was a bit messed up so the windows had to be moved in a few spots to ensure they lined up correctly, wrong tile was installed in master bath shower which had to be removed and correct tile installed (led to a few sloppy areas on the final product). Other than those few items we are happy and [name removed] our builder as well as [name removed] worked through any questions or concerns we had and have treated us great. I would absolutely use both of them again to build a home, they are doing a fantastic job.
Flower Mound, on May 23, 2020
[name removed] has been very prompt and easy to work with. It's been nice not having to file claims via an insurance policy. We have had numerous warranty issues.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Flower Mound, TX, on Jan 30, 2023
I liked the ease of working with [name removed] and [name removed] throughout the home purchase process.
Flower Mound, TX, on Jan 24, 2023
The worksmanship and quality of several aspects of the house are horrible. Brick, concrete, carpet, smoke detectors, doorbell, toilets, drains, and many more areas all have issues.
Flower Mound, TX, on Jan 07, 2023
It is very smooth, only i didn't like is the delay of the construction.
Flower Mound, TX, on Jul 30, 2022
Construction delays, changes in options a couple times, didn’t get perfect finishing, quality of upgrades not upto mark, still waiting on couple of work items to complete.
Flower Mound, TX, on May 12, 2022
Like—transparency and desire to deliver quality. Builder and property manager provided useful updates throughout. Dislike—inability to make any selections. Was quite difficult to take everything “as offered” for a new build. Minor preferences should have been allowed.
Flower Mound, TX, on Jan 25, 2022
The only thing disappointed is railing for the stairs and high ceilings. The rods keep getting loosened. We are not letting my kids play with or near that railings.
Flower Mound, TX, on Oct 07, 2021
Service and information provided by [name removed] Manager - [name removed] and Build Manager [name removed] are very Helpful give the details about the new home
Flower Mound, TX, on Sep 21, 2021
Communication was very good through out the build process and quality of the construction and appliances is good, had minor problems like tankless heating system not working, but they were resolved very quickly.
Flower Mound, TX, on Jul 11, 2021
Our purchase experience was great. However, the AC has been a major issue for our house. Our inspector found an issue with the AC before our house was closed. And we were promised that it would be fixed before closing. But after moving in, the AC keeps having issues. Now the condensate pump is making loud noise, so we can't sleep well during the night. We would appreciate if this can be resolved as soon as possible.
Flower Mound, TX, on Jun 29, 2021
The whole process was great, everything was very well explained, and all deadlines were met.
Flower Mound, TX, on Mar 30, 2021
delay in getting things fixed through warranty
Flower Mound, TX, on Jan 24, 2021
I like the quality of home at the price I got. Dont like: I asked to change few things after the contract but builder said not possible to change anything. If I have options to change small things (like cupboard color or blinds etc) I can pay for that upgrade if needed.
Flower Mound, TX, on Nov 09, 2020
People are nice and explaining the status regularly , Dislikes are Cabinets Finishing is not so great few gaps in washroom cabinets, Garage floor given cracks in 1st week of move-in and many small pending items before move-in.
Flower Mound, TX, on Sep 19, 2020
I liked: [name removed] and [name removed] and [name removed]. Give them all a bonus and a raise. Landscaping should be higher quality, and better leveling or retaining walls. And trees should be away from sewage and piping.
Flower Mound, TX, on Sep 02, 2020
Normandy Homes team has been extremely professional and customer friendly through the entire process of buying home. [name removed] is an wonderful person with exceptional support extended to us every time we reached out to her. [name removed] and Greenbrick team Are equally good.
Flower Mound, TX, on Aug 07, 2020
Overall experience was good. A few exterior and interior hiccups. Frame was a bit messed up so the windows had to be moved in a few spots to ensure they lined up correctly, wrong tile was installed in master bath shower which had to be removed and correct tile installed (led to a few sloppy areas on the final product). Other than those few items we are happy and [name removed] our builder as well as [name removed] worked through any questions or concerns we had and have treated us great. I would absolutely use both of them again to build a home, they are doing a fantastic job.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Flower Mound, on Oct 18, 2022
Warranty explanation was done once. Refesher options should be available
Flower Mound, on Feb 26, 2022
Great warranty service and quick turn around time
Flower Mound, on Dec 24, 2021
There is a pending requested sent 3 -4 weeks ago for my ceiling fan but as of now no feedback at all.
Flower Mound, on Dec 08, 2021
The customer care and the service has been very good so far.
Flower Mound, on May 25, 2021
Warranty is limited for few items and limited to 1 year. Could be little longer to accommodate any new findings with new home as I am a first time home buyer.
Flower Mound, on Feb 02, 2021
I like the timeliness of the warranty request responses and their availability via Text message.
Flower Mound, on Jan 30, 2021
It was great, [name removed] was helpful from day one, kept us unformed all the time.
Flower Mound, on Dec 24, 2020
Normandy has taken care of everything so far. Hoping to have as good of service at our one year checkup with small cracks and cabinet’s separating from the wall.
Flower Mound, on Dec 01, 2020
It was difficult to get it started initially , but now has streamlined
Flower Mound, on Sep 24, 2020
Everything I’ve asked has been taken care of in a timely matter. I like the communication .
Flower Mound, on Aug 04, 2020
Normandy is very responsive to any issues. They have also followed up to make sure tag items were corrected.
Flower Mound, on Jul 09, 2020
For the most part, the turn around time is quick.
Flower Mound, on Jul 04, 2020
[name removed] is really helpful! She’s helped me the few times we needed something.
Flower Mound, on Jun 15, 2020
[name removed] is very responsive and great customer service
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Flower Mound, on Aug 09, 2021
Warranty service requests need to be addressed fast.
Flower Mound, on May 08, 2021
Had to point out a few mistakes like incorrect tile installation, window not being in proper location, etc.
Flower Mound, on Apr 13, 2021
Some things, like our tile, took a few tries to get right and the caulking all over the house lasted about 6 months before it dried and shrank and needed to be replaced. The doors and windows have needed adjustments, but Normandy has been very receptive to making things right. I am disappointed in the size of A/C unit that was installed and we told it was adequate and the ductwork has been a challenge to get right. Other than that, we love our home and feel very secure in our investment.
Flower Mound, on Feb 26, 2021
Some of the paint was not done well. Floors scratch extremely easily
Flower Mound, on Dec 29, 2020
Good communication, good value for price, inconsistent follow up on repair items (quick response on most, still waiting to hear about repairs to 2 doors).
Flower Mound, on Dec 09, 2020
I am happy with Normandy working to resolve some of the issues we have had.
Flower Mound, on Nov 01, 2020
Garage space is less for [name removed] model, wood quality and sealing on windows are not sound proof. We are able to hear outside sound. So many cracks and electronic items like thermostat quality is not great. Mandatory lights not there in bedroom. No wiring for installing security cameras and home theatre etc..as a customer, I expect at least wiring and place holders to setup home theatre and outside security cameras. These are the mandatory thing we should do during construction and difficult to do after construction. Customer is good to pay if you include expenses.
Flower Mound, on Oct 29, 2020
The closing experience was extremely rushed and my home was not completed on time.. additionally my HVAC didnt appear to be operationally checked prior to moving in because it did not work and parts needed replaced. However, Normandy put me in a hotel.
Flower Mound, on Oct 15, 2020
A lot small details have been neglected. When you spent almost half a million for a home you expect better. Missing insulation, screws popping up in the kitchen cabinets, lawn filled up with garbage and grass dying and not levelled ...
Flower Mound, on Sep 28, 2020
Quality of workmanship of some of the subcontractors. However, you all made it right and outcome was acceptable.
Flower Mound, on Aug 19, 2020
Loved everything! [name removed] is probably the best superintendent of construction a family could probably deal with. Always their to help and truly cares about the people and the home they are building. Still checks on us to see how everything is going.
Flower Mound, on Aug 18, 2020
The experience was great. Nothing wrong with the buying process.