Top Homebuilder Ratings & Reviews

Normandy Homes

Southgate

51 Homeowner Reviews Completed May 2021 - Nov 2022

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.5

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile

Beautiful master-planned community in Flower Mound with onsite amenities including a pool, cabana, playground, and walking trails. These luxury homes offer open concept living in Lewisville ISD. Close proximity to Grapevine Mills Mall, Legoland, Grapevine Lake, Bakersfield Park, DFW Airport, and more!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Aug 09, 2021

Warranty service requests need to be addressed fast.

3.2
Verified Homeowner
Flower Mound, TX, on Jul 30, 2022

Construction delays, changes in options a couple times, didn’t get perfect finishing, quality of upgrades not upto mark, still waiting on couple of work items to complete.

4.0
Verified Homeowner
Flower Mound, on Oct 18, 2022

Warranty explanation was done once. Refesher options should be available

4.8
Verified Homeowner
Flower Mound, on May 08, 2021

Had to point out a few mistakes like incorrect tile installation, window not being in proper location, etc.

4.8
Verified Homeowner
Flower Mound, on Mar 28, 2022

They did not paint the ceiling of my patio.

1.9
Verified Homeowner
Flower Mound, TX, on May 12, 2022

Like—transparency and desire to deliver quality. Builder and property manager provided useful updates throughout. Dislike—inability to make any selections. Was quite difficult to take everything “as offered” for a new build. Minor preferences should have been allowed.

4.4
Verified Homeowner
Flower Mound, on Apr 17, 2021

Everything has been great so far

4.4
Verified Homeowner
Flower Mound, TX, on Feb 12, 2022

Cozy

4.9
Verified Homeowner
Flower Mound, on Feb 26, 2022

Great warranty service and quick turn around time

4.5
Verified Homeowner
Flower Mound, on Apr 13, 2021

Some things, like our tile, took a few tries to get right and the caulking all over the house lasted about 6 months before it dried and shrank and needed to be replaced. The doors and windows have needed adjustments, but Normandy has been very receptive to making things right. I am disappointed in the size of A/C unit that was installed and we told it was adequate and the ductwork has been a challenge to get right. Other than that, we love our home and feel very secure in our investment.

3.7
Verified Homeowner
Flower Mound, TX, on Jan 25, 2022

The only thing disappointed is railing for the stairs and high ceilings. The rods keep getting loosened. We are not letting my kids play with or near that railings.

3.4
Verified Homeowner
Flower Mound, on Feb 07, 2022

We love how beautiful the home is.

5.0
Verified Homeowner
Flower Mound, on Mar 11, 2021

I like everything about the Normandy Homes.

4.1
Verified Homeowner
Flower Mound, TX, on Oct 07, 2021

Service and information provided by [name removed] Manager - [name removed] and Build Manager [name removed] are very Helpful give the details about the new home

4.7
Verified Homeowner
Flower Mound, on Feb 05, 2022

Customer care experience

4.2
Verified Homeowner
Flower Mound, on Feb 26, 2021

Some of the paint was not done well. Floors scratch extremely easily

4.7
Verified Homeowner
Flower Mound, TX, on Sep 21, 2021

Communication was very good through out the build process and quality of the construction and appliances is good, had minor problems like tankless heating system not working, but they were resolved very quickly.

4.9
Verified Homeowner
Flower Mound, on Dec 24, 2021

There is a pending requested sent 3 -4 weeks ago for my ceiling fan but as of now no feedback at all.

4.0
Verified Homeowner
Flower Mound, on Dec 29, 2020

Good communication, good value for price, inconsistent follow up on repair items (quick response on most, still waiting to hear about repairs to 2 doors).

4.4
Verified Homeowner
Flower Mound, TX, on Jul 11, 2021

Our purchase experience was great. However, the AC has been a major issue for our house. Our inspector found an issue with the AC before our house was closed. And we were promised that it would be fixed before closing. But after moving in, the AC keeps having issues. Now the condensate pump is making loud noise, so we can't sleep well during the night. We would appreciate if this can be resolved as soon as possible.

4.6
Verified Homeowner
Flower Mound, on Dec 08, 2021

The customer care and the service has been very good so far.

4.7
Verified Homeowner
Flower Mound, on Dec 09, 2020

I am happy with Normandy working to resolve some of the issues we have had.

4.9
Verified Homeowner
Flower Mound, TX, on Jun 29, 2021

The whole process was great, everything was very well explained, and all deadlines were met.

5.0
Verified Homeowner
Flower Mound, on Oct 01, 2021

Easy to use! Prompt attention to issues

4.9
Verified Homeowner
Flower Mound, on Nov 01, 2020

Garage space is less for [name removed] model, wood quality and sealing on windows are not sound proof. We are able to hear outside sound. So many cracks and electronic items like thermostat quality is not great. Mandatory lights not there in bedroom. No wiring for installing security cameras and home theatre etc..as a customer, I expect at least wiring and place holders to setup home theatre and outside security cameras. These are the mandatory thing we should do during construction and difficult to do after construction. Customer is good to pay if you include expenses.

3.2
Verified Homeowner
Flower Mound, on May 25, 2021

Warranty is limited for few items and limited to 1 year. Could be little longer to accommodate any new findings with new home as I am a first time home buyer.

3.7
Verified Homeowner
Flower Mound, TX, on Jun 28, 2021

[name removed] was WONDERFUL

4.7
Verified Homeowner
Flower Mound, on Oct 29, 2020

The closing experience was extremely rushed and my home was not completed on time.. additionally my HVAC didnt appear to be operationally checked prior to moving in because it did not work and parts needed replaced. However, Normandy put me in a hotel.

4.2
Verified Homeowner
Flower Mound, on Feb 02, 2021

I like the timeliness of the warranty request responses and their availability via Text message.

4.8
Verified Homeowner
Flower Mound, TX, on Mar 30, 2021

delay in getting things fixed through warranty

4.8
Verified Homeowner
Flower Mound, on Oct 16, 2020

Great

4.0
Verified Homeowner
Flower Mound, TX, on Jan 24, 2021

I like the quality of home at the price I got. Dont like: I asked to change few things after the contract but builder said not possible to change anything. If I have options to change small things (like cupboard color or blinds etc) I can pay for that upgrade if needed.

4.6
Verified Homeowner
Flower Mound, on Jan 30, 2021

It was great, [name removed] was helpful from day one, kept us unformed all the time.

4.5
Verified Homeowner
Flower Mound, on Oct 15, 2020

A lot small details have been neglected. When you spent almost half a million for a home you expect better. Missing insulation, screws popping up in the kitchen cabinets, lawn filled up with garbage and grass dying and not levelled ...

4.0
Verified Homeowner
Flower Mound, TX, on Nov 12, 2020

Nice in time delivery

4.1
Verified Homeowner
Flower Mound, on Dec 24, 2020

Normandy has taken care of everything so far. Hoping to have as good of service at our one year checkup with small cracks and cabinet’s separating from the wall.

4.5
Verified Homeowner
Flower Mound, on Sep 28, 2020

Quality of workmanship of some of the subcontractors. However, you all made it right and outcome was acceptable.

4.2
Verified Homeowner
Flower Mound, TX, on Nov 09, 2020

People are nice and explaining the status regularly , Dislikes are Cabinets Finishing is not so great few gaps in washroom cabinets, Garage floor given cracks in 1st week of move-in and many small pending items before move-in.

3.6
Verified Homeowner
Flower Mound, on Dec 01, 2020

It was difficult to get it started initially , but now has streamlined

4.1
Verified Homeowner
Flower Mound, on Aug 21, 2020

Everything has been great

4.9
Verified Homeowner
Flower Mound, TX, on Sep 19, 2020

I liked: [name removed] and [name removed] and [name removed]. Give them all a bonus and a raise. Landscaping should be higher quality, and better leveling or retaining walls. And trees should be away from sewage and piping.

5.0
Verified Homeowner
Flower Mound, on Sep 24, 2020

Everything I’ve asked has been taken care of in a timely matter. I like the communication .

5.0
Verified Homeowner
Flower Mound, on Aug 04, 2020

Normandy is very responsive to any issues. They have also followed up to make sure tag items were corrected.

5.0
Verified Homeowner
Flower Mound, on Aug 19, 2020

Loved everything! [name removed] is probably the best superintendent of construction a family could probably deal with. Always their to help and truly cares about the people and the home they are building. Still checks on us to see how everything is going.

5.0
Verified Homeowner
Flower Mound, TX, on Sep 02, 2020

Normandy Homes team has been extremely professional and customer friendly through the entire process of buying home. [name removed] is an wonderful person with exceptional support extended to us every time we reached out to her. [name removed] and Greenbrick team Are equally good.

5.0
Verified Homeowner
Flower Mound, on Jul 09, 2020

For the most part, the turn around time is quick.

4.0
Verified Homeowner
Flower Mound, TX, on Aug 07, 2020

Overall experience was good. A few exterior and interior hiccups. Frame was a bit messed up so the windows had to be moved in a few spots to ensure they lined up correctly, wrong tile was installed in master bath shower which had to be removed and correct tile installed (led to a few sloppy areas on the final product). Other than those few items we are happy and [name removed] our builder as well as [name removed] worked through any questions or concerns we had and have treated us great. I would absolutely use both of them again to build a home, they are doing a fantastic job.

4.9
Verified Homeowner
Flower Mound, on Aug 18, 2020

The experience was great. Nothing wrong with the buying process.

3.6
Verified Homeowner
Flower Mound, on Jul 04, 2020

[name removed] is really helpful! She’s helped me the few times we needed something.

4.7
Verified Homeowner
Flower Mound, on Jul 06, 2020

Great friendly service

4.8
Verified Homeowner
Flower Mound, TX, on Aug 04, 2020

Mismanaged Carpet Install . Late Warranty Response . Poor support on defects post closing . Sprinkler system defects which damaged most of the lawn .

4.1
Verified Homeowner
Flower Mound, on Jun 04, 2020

Normandy corporate office follow up process

4.1
Verified Homeowner
Flower Mound, on Jun 20, 2020

It was ok

3.8
Verified Homeowner
Flower Mound, TX, on Jul 18, 2020

Lot of things that we happened to realize which can be educated or told before. Like the plan that we have did not get any car parking space behind garage door. Builders incentive(if we choice builders lender) was promised ON TOP of total price we agreed but in the contract it was included in the total price,by the time we clearly see or understand it is too late . As we have not moved in yet we can not tell how many other surprises waiting to be found and experience.

4.7
Verified Homeowner
Flower Mound, on Jun 15, 2020

[name removed] is very responsive and great customer service

4.7
Verified Homeowner
Flower Mound, TX, on Jun 24, 2020

Liked the flexibility when we asked to transfer to a new build. The builders were very responsive when we noticed issues leading up to closing and within first 30 days.

4.2
Verified Homeowner
Flower Mound, on May 23, 2020

[name removed] has been very prompt and easy to work with. It's been nice not having to file claims via an insurance policy. We have had numerous warranty issues.

3.7
Verified Homeowner
Flower Mound, TX, on Jun 17, 2020

The quality of the home is excellent with what we have seen so far.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, TX, on Jul 30, 2022

Construction delays, changes in options a couple times, didn’t get perfect finishing, quality of upgrades not upto mark, still waiting on couple of work items to complete.

4.0
Verified Homeowner
Flower Mound, TX, on May 12, 2022

Like—transparency and desire to deliver quality. Builder and property manager provided useful updates throughout. Dislike—inability to make any selections. Was quite difficult to take everything “as offered” for a new build. Minor preferences should have been allowed.

4.4
Verified Homeowner
Flower Mound, TX, on Feb 12, 2022

Cozy

4.9
Verified Homeowner
Flower Mound, TX, on Jan 25, 2022

The only thing disappointed is railing for the stairs and high ceilings. The rods keep getting loosened. We are not letting my kids play with or near that railings.

3.4
Verified Homeowner
Flower Mound, TX, on Oct 07, 2021

Service and information provided by [name removed] Manager - [name removed] and Build Manager [name removed] are very Helpful give the details about the new home

4.7
Verified Homeowner
Flower Mound, TX, on Sep 21, 2021

Communication was very good through out the build process and quality of the construction and appliances is good, had minor problems like tankless heating system not working, but they were resolved very quickly.

4.9
Verified Homeowner
Flower Mound, TX, on Jul 11, 2021

Our purchase experience was great. However, the AC has been a major issue for our house. Our inspector found an issue with the AC before our house was closed. And we were promised that it would be fixed before closing. But after moving in, the AC keeps having issues. Now the condensate pump is making loud noise, so we can't sleep well during the night. We would appreciate if this can be resolved as soon as possible.

4.6
Verified Homeowner
Flower Mound, TX, on Jun 29, 2021

The whole process was great, everything was very well explained, and all deadlines were met.

5.0
Verified Homeowner
Flower Mound, TX, on Jun 28, 2021

[name removed] was WONDERFUL

4.7
Verified Homeowner
Flower Mound, TX, on Mar 30, 2021

delay in getting things fixed through warranty

4.8
Verified Homeowner
Flower Mound, TX, on Jan 24, 2021

I like the quality of home at the price I got. Dont like: I asked to change few things after the contract but builder said not possible to change anything. If I have options to change small things (like cupboard color or blinds etc) I can pay for that upgrade if needed.

4.6
Verified Homeowner
Flower Mound, TX, on Nov 12, 2020

Nice in time delivery

4.1
Verified Homeowner
Flower Mound, TX, on Nov 09, 2020

People are nice and explaining the status regularly , Dislikes are Cabinets Finishing is not so great few gaps in washroom cabinets, Garage floor given cracks in 1st week of move-in and many small pending items before move-in.

3.6
Verified Homeowner
Flower Mound, TX, on Sep 19, 2020

I liked: [name removed] and [name removed] and [name removed]. Give them all a bonus and a raise. Landscaping should be higher quality, and better leveling or retaining walls. And trees should be away from sewage and piping.

5.0
Verified Homeowner
Flower Mound, TX, on Sep 02, 2020

Normandy Homes team has been extremely professional and customer friendly through the entire process of buying home. [name removed] is an wonderful person with exceptional support extended to us every time we reached out to her. [name removed] and Greenbrick team Are equally good.

5.0
Verified Homeowner
Flower Mound, TX, on Aug 07, 2020

Overall experience was good. A few exterior and interior hiccups. Frame was a bit messed up so the windows had to be moved in a few spots to ensure they lined up correctly, wrong tile was installed in master bath shower which had to be removed and correct tile installed (led to a few sloppy areas on the final product). Other than those few items we are happy and [name removed] our builder as well as [name removed] worked through any questions or concerns we had and have treated us great. I would absolutely use both of them again to build a home, they are doing a fantastic job.

4.9
Verified Homeowner
Flower Mound, TX, on Aug 04, 2020

Mismanaged Carpet Install . Late Warranty Response . Poor support on defects post closing . Sprinkler system defects which damaged most of the lawn .

4.1
Verified Homeowner
Flower Mound, TX, on Jul 18, 2020

Lot of things that we happened to realize which can be educated or told before. Like the plan that we have did not get any car parking space behind garage door. Builders incentive(if we choice builders lender) was promised ON TOP of total price we agreed but in the contract it was included in the total price,by the time we clearly see or understand it is too late . As we have not moved in yet we can not tell how many other surprises waiting to be found and experience.

4.7
Verified Homeowner
Flower Mound, TX, on Jun 24, 2020

Liked the flexibility when we asked to transfer to a new build. The builders were very responsive when we noticed issues leading up to closing and within first 30 days.

4.2
Verified Homeowner
Flower Mound, TX, on Jun 17, 2020

The quality of the home is excellent with what we have seen so far.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Oct 18, 2022

Warranty explanation was done once. Refesher options should be available

4.8
Verified Homeowner
Flower Mound, on Mar 28, 2022

They did not paint the ceiling of my patio.

1.9
Verified Homeowner
Flower Mound, on Feb 26, 2022

Great warranty service and quick turn around time

4.5
Verified Homeowner
Flower Mound, on Feb 07, 2022

We love how beautiful the home is.

5.0
Verified Homeowner
Flower Mound, on Feb 05, 2022

Customer care experience

4.2
Verified Homeowner
Flower Mound, on Dec 24, 2021

There is a pending requested sent 3 -4 weeks ago for my ceiling fan but as of now no feedback at all.

4.0
Verified Homeowner
Flower Mound, on Dec 08, 2021

The customer care and the service has been very good so far.

4.7
Verified Homeowner
Flower Mound, on Oct 01, 2021

Easy to use! Prompt attention to issues

4.9
Verified Homeowner
Flower Mound, on May 25, 2021

Warranty is limited for few items and limited to 1 year. Could be little longer to accommodate any new findings with new home as I am a first time home buyer.

3.7
Verified Homeowner
Flower Mound, on Feb 02, 2021

I like the timeliness of the warranty request responses and their availability via Text message.

4.8
Verified Homeowner
Flower Mound, on Jan 30, 2021

It was great, [name removed] was helpful from day one, kept us unformed all the time.

4.5
Verified Homeowner
Flower Mound, on Dec 24, 2020

Normandy has taken care of everything so far. Hoping to have as good of service at our one year checkup with small cracks and cabinet’s separating from the wall.

4.5
Verified Homeowner
Flower Mound, on Dec 01, 2020

It was difficult to get it started initially , but now has streamlined

4.1
Verified Homeowner
Flower Mound, on Sep 24, 2020

Everything I’ve asked has been taken care of in a timely matter. I like the communication .

5.0
Verified Homeowner
Flower Mound, on Aug 04, 2020

Normandy is very responsive to any issues. They have also followed up to make sure tag items were corrected.

5.0
Verified Homeowner
Flower Mound, on Jul 09, 2020

For the most part, the turn around time is quick.

4.0
Verified Homeowner
Flower Mound, on Jul 04, 2020

[name removed] is really helpful! She’s helped me the few times we needed something.

4.7
Verified Homeowner
Flower Mound, on Jun 20, 2020

It was ok

3.8
Verified Homeowner
Flower Mound, on Jun 15, 2020

[name removed] is very responsive and great customer service

4.7
Verified Homeowner
Flower Mound, on May 23, 2020

[name removed] has been very prompt and easy to work with. It's been nice not having to file claims via an insurance policy. We have had numerous warranty issues.

3.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Flower Mound, on Aug 09, 2021

Warranty service requests need to be addressed fast.

3.2
Verified Homeowner
Flower Mound, on May 08, 2021

Had to point out a few mistakes like incorrect tile installation, window not being in proper location, etc.

4.8
Verified Homeowner
Flower Mound, on Apr 17, 2021

Everything has been great so far

4.4
Verified Homeowner
Flower Mound, on Apr 13, 2021

Some things, like our tile, took a few tries to get right and the caulking all over the house lasted about 6 months before it dried and shrank and needed to be replaced. The doors and windows have needed adjustments, but Normandy has been very receptive to making things right. I am disappointed in the size of A/C unit that was installed and we told it was adequate and the ductwork has been a challenge to get right. Other than that, we love our home and feel very secure in our investment.

3.7
Verified Homeowner
Flower Mound, on Mar 11, 2021

I like everything about the Normandy Homes.

4.1
Verified Homeowner
Flower Mound, on Feb 26, 2021

Some of the paint was not done well. Floors scratch extremely easily

4.7
Verified Homeowner
Flower Mound, on Dec 29, 2020

Good communication, good value for price, inconsistent follow up on repair items (quick response on most, still waiting to hear about repairs to 2 doors).

4.4
Verified Homeowner
Flower Mound, on Dec 09, 2020

I am happy with Normandy working to resolve some of the issues we have had.

4.9
Verified Homeowner
Flower Mound, on Nov 01, 2020

Garage space is less for [name removed] model, wood quality and sealing on windows are not sound proof. We are able to hear outside sound. So many cracks and electronic items like thermostat quality is not great. Mandatory lights not there in bedroom. No wiring for installing security cameras and home theatre etc..as a customer, I expect at least wiring and place holders to setup home theatre and outside security cameras. These are the mandatory thing we should do during construction and difficult to do after construction. Customer is good to pay if you include expenses.

3.2
Verified Homeowner
Flower Mound, on Oct 29, 2020

The closing experience was extremely rushed and my home was not completed on time.. additionally my HVAC didnt appear to be operationally checked prior to moving in because it did not work and parts needed replaced. However, Normandy put me in a hotel.

4.2
Verified Homeowner
Flower Mound, on Oct 16, 2020

Great

4.0
Verified Homeowner
Flower Mound, on Oct 15, 2020

A lot small details have been neglected. When you spent almost half a million for a home you expect better. Missing insulation, screws popping up in the kitchen cabinets, lawn filled up with garbage and grass dying and not levelled ...

4.0
Verified Homeowner
Flower Mound, on Sep 28, 2020

Quality of workmanship of some of the subcontractors. However, you all made it right and outcome was acceptable.

4.2
Verified Homeowner
Flower Mound, on Aug 21, 2020

Everything has been great

4.9
Verified Homeowner
Flower Mound, on Aug 19, 2020

Loved everything! [name removed] is probably the best superintendent of construction a family could probably deal with. Always their to help and truly cares about the people and the home they are building. Still checks on us to see how everything is going.

5.0
Verified Homeowner
Flower Mound, on Aug 18, 2020

The experience was great. Nothing wrong with the buying process.

3.6
Verified Homeowner
Flower Mound, on Jul 06, 2020

Great friendly service

4.8
Verified Homeowner
Flower Mound, on Jun 04, 2020

Normandy corporate office follow up process

4.1
Verified Homeowner