Top Homebuilder Ratings & Reviews

Viridian Reviews

41 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

41 Home Owner Reviews

4.1
Rating of home owners' willingness to recommend this builder
3.9
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

3.9

Purchase Experience

4.3

Home Personalization Experience

4.5

Lender Experience

4.5

Construction Experience

4.3

Customer Care Experience

4.6

Home Readiness

4.0

Installation & Workmanship

4.0

Community Profile

Viridian



MASTER PLANNED

The Viridian community is ideally located between Dallas and Fort Worth, giving easy access to the metroplex and DFW airport through highways 30 and 360.

Located in Arlington and bordering the West fork of the Trinity River, this community is also perfect for outdoor lovers as its community amenities include 600 acres of onsite lakes and a 20 mile nature trail system including jogging, hiking and biking trails. River Legacy Park system connects to the community! Normandy Homes features two story homes in Viridian. We build in a niche part of the community. The front exterior of the homes face a French Inspired open space called the Paseo lots with walking areas and benches. Learn more about the Viridian community today!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Arlington, on Jul 31, 2019

The warranty service has been good to have as a first time new home buyer as we try to navigate our way through owning a new home. The customer care experience can be better.

2.1
Verified Home Owner
Arlington, on Jul 13, 2019

Absolutely nothing; If I had to do it over, I would have used another builder.

2.0
Verified Home Owner
Arlington, on Jun 15, 2019

[removed] has been quite pleasant. Although there were several issues that we have disagreed on, he has been nice throughout the process.

4.2
Verified Home Owner
Arlington, on May 30, 2019

Professional, timely, efficient, give tips and suggestions to repair stuffs that are not covered by the warranty

4.7
Verified Home Owner
Arlington, on May 28, 2019

Promptness to respond to warranty request on the part of builder

3.5
Verified Home Owner
Arlington, on May 28, 2019

Working and partnering with [removed] and satisfied with the response from [removed]

4.3
Verified Home Owner
Arlington, on May 21, 2019

Weekly calls were very nice and kept us up to date on progress. [removed], [removed], [removed] and [removed] have been great to work with and have always addressed my concerns promptly and with a willingness to meet our needs.

4.8
Verified Home Owner
Arlington, on Apr 23, 2019

At this point nothing

2.8
Verified Home Owner
Arlington, on Mar 26, 2019

Good communication

3.8
Verified Home Owner
Arlington, on Feb 22, 2019

weekly calls on update of build

3.7
Verified Home Owner
Arlington, on Feb 02, 2019

Availability

2.5
Verified Home Owner
Arlington, on Oct 30, 2018

Very diligent in "righting the wrongs". The "welcome" package was nice...tool box, flowers planted.

3.9
Verified Home Owner
Arlington, on Oct 17, 2018

The upgrades, the weekly updates from the builder on the process of the home.

4.5
Verified Home Owner
Arlington, on Oct 16, 2018

The responsiveness of the construction manager is what I like best however, the promptness of the contractors who are supposed to come do the jobs is very poor.

3.7
Verified Home Owner
Arlington, on Oct 03, 2018

Making my selections

2.6
Verified Home Owner
Arlington, on Sep 24, 2018

Nothing.

1.6
Verified Home Owner
Arlington, on Sep 23, 2018

The home was completed quickly.

3.4
Verified Home Owner
Arlington, on Jun 23, 2018

Very responsive and contacted about home orientation etc. at a regular interval.

4.6
Verified Home Owner
Arlington, on May 30, 2018

[removed] has been so helpful with all my concerns.

4.4
Verified Home Owner
Arlington, on May 26, 2018

The responsiveness of the construction manager.

4.7
Verified Home Owner
Arlington, on May 03, 2018

Everything was pleasant and quick and perfect. [removed] and [removed] are fantastic. Anytime I called or went by they always answered and quick to respond. We love the community and our new home!

5.0
Verified Home Owner
Arlington, on Apr 24, 2018

Sales agent [removed] and Builder [removed]. Exceptional

5.0
Verified Home Owner
Arlington, on Mar 31, 2018

Absolutely nothing- the warranty rep ([removed]) has been minimally responsive to communications via email and telephone. I compiled a large list with the builder ([removed]) and submitted it as instructed. Only one item from this list has been completed to my satisfaction (sprinkler repair). There have been several instances that services were supposedly arranged, myself or my parents have been there at the designated time, and nobody showed up. It has been difficult to get [removed] to even respond regarding these issues. Many items remain uncompleted on my list. We were forced to close on the house before all items were finished to our satisfaction, and were assured by [removed] that they would all be completed after closing, and 6 months later, almost all of these items remain incomplete.

0.5
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Arlington, on May 28, 2019

Working and partnering with [removed] and satisfied with the response from [removed]

4.3
Verified Home Owner
Arlington, on May 21, 2019

Weekly calls were very nice and kept us up to date on progress. [removed], [removed], [removed] and [removed] have been great to work with and have always addressed my concerns promptly and with a willingness to meet our needs.

4.8
Verified Home Owner
Arlington, on Feb 22, 2019

weekly calls on update of build

3.7
Verified Home Owner
Arlington, on Oct 17, 2018

The upgrades, the weekly updates from the builder on the process of the home.

4.5
Verified Home Owner
Arlington, on Oct 03, 2018

Making my selections

2.6
Verified Home Owner
Arlington, on Jun 23, 2018

Very responsive and contacted about home orientation etc. at a regular interval.

4.6
Verified Home Owner
Arlington, on May 26, 2018

The responsiveness of the construction manager.

4.7
Verified Home Owner
Arlington, on May 03, 2018

Everything was pleasant and quick and perfect. [removed] and [removed] are fantastic. Anytime I called or went by they always answered and quick to respond. We love the community and our new home!

5.0
Verified Home Owner
Arlington, on Apr 24, 2018

Sales agent [removed] and Builder [removed]. Exceptional

5.0
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Arlington, on Jul 31, 2019

The warranty service has been good to have as a first time new home buyer as we try to navigate our way through owning a new home. The customer care experience can be better.

2.1
Verified Home Owner
Arlington, on Jun 15, 2019

[removed] has been quite pleasant. Although there were several issues that we have disagreed on, he has been nice throughout the process.

4.2
Verified Home Owner
Arlington, on May 30, 2019

Professional, timely, efficient, give tips and suggestions to repair stuffs that are not covered by the warranty

4.7
Verified Home Owner
Arlington, on May 28, 2019

Promptness to respond to warranty request on the part of builder

3.5
Verified Home Owner
Arlington, on Feb 02, 2019

Availability

2.5
Verified Home Owner
Arlington, on Oct 16, 2018

The responsiveness of the construction manager is what I like best however, the promptness of the contractors who are supposed to come do the jobs is very poor.

3.7
Verified Home Owner
Arlington, on May 30, 2018

[removed] has been so helpful with all my concerns.

4.4
Verified Home Owner
Arlington, on Mar 31, 2018

Absolutely nothing- the warranty rep ([removed]) has been minimally responsive to communications via email and telephone. I compiled a large list with the builder ([removed]) and submitted it as instructed. Only one item from this list has been completed to my satisfaction (sprinkler repair). There have been several instances that services were supposedly arranged, myself or my parents have been there at the designated time, and nobody showed up. It has been difficult to get [removed] to even respond regarding these issues. Many items remain uncompleted on my list. We were forced to close on the house before all items were finished to our satisfaction, and were assured by [removed] that they would all be completed after closing, and 6 months later, almost all of these items remain incomplete.

0.5
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Arlington, on Jul 13, 2019

Absolutely nothing; If I had to do it over, I would have used another builder.

2.0
Verified Home Owner
Arlington, on Apr 23, 2019

At this point nothing

2.8
Verified Home Owner
Arlington, on Mar 26, 2019

Good communication

3.8
Verified Home Owner
Arlington, on Oct 30, 2018

Very diligent in "righting the wrongs". The "welcome" package was nice...tool box, flowers planted.

3.9
Verified Home Owner
Arlington, on Sep 24, 2018

Nothing.

1.6
Verified Home Owner
Arlington, on Sep 23, 2018

The home was completed quickly.

3.4
Verified Home Owner