Top Homebuilder Ratings & Reviews

Normandy Homes

Watters Branch

34 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.3

Purchase Experience

4.5

Home Personalization Experience

4.8

Lender Experience

4.5

Construction Experience

4.6

Customer Care Experience

4.9

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

Watters Branch



MASTER PLANNED

Watters Branch in the Craig Ranch master-plan is conveniently located in the vibrant city of McKinney near 121 and 75 – named one of the Best Places to Live in America.

Homeowners will enjoy more than 400 acres of green space, hike and bike trails, gated pet parks and lots more. Families can expect top notch schools in the Frisco Independent School District. You won’t have to venture far with multiple corporate headquarters, shopping, and dining just minutes away – Watters Branch is an ideal place to come home to! Normandy Homes features both single story and two story homes in Watters Branch. With a mix of Tudor and French Country inspired brick and stone exteriors, these classic homes will be sure to impress.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Mckinney, on Jun 08, 2019

[removed] was very informative, straightforward, honest and communicated when he said he would

3.9
Verified Homeowner
Mckinney, on Jun 02, 2019

When I used the customer care link on the website, I received a reply the next day regarding my issue.

4.9
Verified Homeowner
Mckinney, on Jun 01, 2019

The floor plan is great. The house has modern looking inside.

4.7
Verified Homeowner
Mckinney, on May 23, 2019

[removed] (Normandy warranty) has been there for all warranty issues, no matter how small or large. She has always responded back promptly and made sure the issue was resolved in a timely manner. Due to this excellent warranty service experience, I would highly recommend Normandy Homes to all my friends, co-workers and family.

5.0
Verified Homeowner
Mckinney, on May 19, 2019

The warranty department is the best. She is always available to help.

3.6
Verified Homeowner
Mckinney, on Mar 20, 2019

[removed] and [removed] made themselves available almost any time for any questions that my wife or I had, and continued to do so even after move-in

5.0
Verified Homeowner
Mckinney, on Feb 28, 2019

Construction manager - [removed]

3.7
Verified Homeowner
Mckinney, on Feb 12, 2019

My Builder manager was really good and no complaints about him. But I am disappointed with stain work of my main door and cabinets. Whoever comes to my home are laughing at me whenever I see the door and cabinets are stained not painted.Everyone think its a paint. I told this upfront but nothing was changed. I would have given 10 for the overall quality of the home but due to this I had to give 9.If it can be changed then I can changed my rating to 10.

4.9
Verified Homeowner
Mckinney, on Jan 29, 2019

The access to the home.

4.4
Verified Homeowner
Mckinney, on Jan 17, 2019

Working with [removed], project manager. Being able to select house details (colors, counter tops, etc).

4.0
Verified Homeowner
Mckinney, on Dec 28, 2018

Has not called for any service yet.

5.0
Verified Homeowner
Mckinney, on Dec 15, 2018

[removed] our builder did a fantastic job. [removed] has been very thorough and on top of all the minor repairs/fixes.

4.7
Verified Homeowner
Mckinney, on Dec 06, 2018

There are no complaints here. Everyone from the sales team, construction team, financing, and even warranty department has been great to work with. [removed], [removed], and [removed] have all addressed any issues we have and in a very timely manner.

4.9
Verified Homeowner
Mckinney, on Nov 13, 2018

Our Builder, [removed] was great at communicating every step of the proves and we always felt in the know

4.5
Verified Homeowner
Mckinney, on Oct 23, 2018

The people were nice

4.2
Verified Homeowner
Mckinney, on Oct 11, 2018

The "Can Do" attitude of the sales team ([removed], [removed]) and the construction manager ([removed]). [removed] was extremely easy to work with and accommodated every request.

5.0
Verified Homeowner
Mckinney, on Sep 13, 2018

Regular move-in meetings with [removed] and [removed] makes me think they care about our experience.s

5.0
Verified Homeowner
Mckinney, on Aug 26, 2018

The worse mistake I did was to purchase the home from this builder

3.5
Verified Homeowner
Mckinney, on Jul 03, 2018

The quick response by the team has been phenomenal. The customer service representatives and the construction managers have all been quick to respond to any issues that we've had.

5.0
Verified Homeowner
Mckinney, on May 14, 2018

Both sales manager [removed] and construction manager wes helped me alot in each step of my home building..

5.0
Verified Homeowner
Mckinney, on Mar 02, 2018

Both [removed] and [removed] were extremely attentive and answered every question that we had and all issues and concerns were addressed and resolved promptly upon discovery.

5.0
Verified Homeowner
Mckinney, on Jan 30, 2018

Sale representative

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Mckinney, on Mar 20, 2019

[removed] and [removed] made themselves available almost any time for any questions that my wife or I had, and continued to do so even after move-in

5.0
Verified Homeowner
Mckinney, on Jan 29, 2019

The access to the home.

4.4
Verified Homeowner
Mckinney, on Jan 17, 2019

Working with [removed], project manager. Being able to select house details (colors, counter tops, etc).

4.0
Verified Homeowner
Mckinney, on Nov 13, 2018

Our Builder, [removed] was great at communicating every step of the proves and we always felt in the know

4.5
Verified Homeowner
Mckinney, on Oct 23, 2018

The people were nice

4.2
Verified Homeowner
Mckinney, on Oct 11, 2018

The "Can Do" attitude of the sales team ([removed], [removed]) and the construction manager ([removed]). [removed] was extremely easy to work with and accommodated every request.

5.0
Verified Homeowner
Mckinney, on Sep 13, 2018

Regular move-in meetings with [removed] and [removed] makes me think they care about our experience.s

5.0
Verified Homeowner
Mckinney, on Aug 26, 2018

The worse mistake I did was to purchase the home from this builder

3.5
Verified Homeowner
Mckinney, on May 14, 2018

Both sales manager [removed] and construction manager wes helped me alot in each step of my home building..

5.0
Verified Homeowner
Mckinney, on Mar 02, 2018

Both [removed] and [removed] were extremely attentive and answered every question that we had and all issues and concerns were addressed and resolved promptly upon discovery.

5.0
Verified Homeowner
Mckinney, on Jan 30, 2018

Sale representative

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Mckinney, on Jun 02, 2019

When I used the customer care link on the website, I received a reply the next day regarding my issue.

4.9
Verified Homeowner
Mckinney, on May 23, 2019

[removed] (Normandy warranty) has been there for all warranty issues, no matter how small or large. She has always responded back promptly and made sure the issue was resolved in a timely manner. Due to this excellent warranty service experience, I would highly recommend Normandy Homes to all my friends, co-workers and family.

5.0
Verified Homeowner
Mckinney, on Dec 28, 2018

Has not called for any service yet.

5.0
Verified Homeowner
Mckinney, on Dec 15, 2018

[removed] our builder did a fantastic job. [removed] has been very thorough and on top of all the minor repairs/fixes.

4.7
Verified Homeowner
Mckinney, on Jul 03, 2018

The quick response by the team has been phenomenal. The customer service representatives and the construction managers have all been quick to respond to any issues that we've had.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Mckinney, on Jun 08, 2019

[removed] was very informative, straightforward, honest and communicated when he said he would

3.9
Verified Homeowner
Mckinney, on Jun 01, 2019

The floor plan is great. The house has modern looking inside.

4.7
Verified Homeowner
Mckinney, on May 19, 2019

The warranty department is the best. She is always available to help.

3.6
Verified Homeowner
Mckinney, on Feb 28, 2019

Construction manager - [removed]

3.7
Verified Homeowner
Mckinney, on Feb 12, 2019

My Builder manager was really good and no complaints about him. But I am disappointed with stain work of my main door and cabinets. Whoever comes to my home are laughing at me whenever I see the door and cabinets are stained not painted.Everyone think its a paint. I told this upfront but nothing was changed. I would have given 10 for the overall quality of the home but due to this I had to give 9.If it can be changed then I can changed my rating to 10.

4.9
Verified Homeowner
Mckinney, on Dec 06, 2018

There are no complaints here. Everyone from the sales team, construction team, financing, and even warranty department has been great to work with. [removed], [removed], and [removed] have all addressed any issues we have and in a very timely manner.

4.9
Verified Homeowner