Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers
Gardena, CA, on Feb 06, 2024
I’m very very happy with my home. However, one of my sinks was had scratched and scuffed. I’m hoping someone will buff it soon.
Gardena, on May 30, 2024
The [name removed] team and their customer service is fantastic. Especially Jan, [name removed], and [name removed]!
Gardena, on Jun 15, 2024
I am happy with the customer service. I have NO COMPLAINTS!!
Gardena, CA, on Jan 13, 2024
Dislike: Overall, felt like there was constant paperwork to review and sign. Lots of vendors to deal with (SST, design studio, sunrun). Delay in close date (not [name removed]’s fault). Like: Responsive and knowledgeable team who allows us to communicate via text, lots of updates via newsletters, opportunity to meet neighbors at sponsored events.
Gardena, on Apr 25, 2024
I really liked that [name removed] was with me every step of the way even past the home closing phase. The entire team from Jan to [name removed] are all really phenomenal to work with and extremely responsive in addressing any concerns / issues / questions.
Gardena, on Jun 09, 2024
The problems are always solved and [name removed] always works hard to help me!
Gardena, CA, on Jan 12, 2024
Everyone was extremely helpful and knowledgeable! Especially [name removed] and [name removed]! The entire process was seamless - everything was so organized. As first time homebuyers, this was sooo helpful!
Gardena, on Apr 15, 2024
Haven’t used - will have some warranty requests at the 10 month visit.
Gardena, CA, on Nov 04, 2023
I wish the sellers would have been more upfront about the total price you would spend beyond the asking price. The thing I did not like most was the design experience and how expensive upgrades were.
Gardena, on Nov 19, 2023
We really appreciate and value the follow ups throughout the year. It makes us feel confident that we are in a long lasting, quality house and that Olson stands behind their homes.
Gardena, CA, on Nov 02, 2023
Contract period was easy, our home advisors were great, easy to reach and answered all of our questions. I liked the online design portal to see all options. We enjoyed being able to visit our home under construction.
Gardena, on Mar 10, 2024
[name removed] is an excellent customer service representative
Gardena, CA, on Aug 28, 2023
we loved and appreciated the attention to detail with the [name removed] team through buying > designing > building > moving experience!
Gardena, on Jan 17, 2024
[name removed] has been our secret weapon in making sure that our home has stayed in tip top shape. We had some issues with the cabinets and [name removed] was responsive in coordinating visits with Cabinets2000 with each hiccup. Having [name removed] be responsive and play an active part of our home solutions gave us confidence that we are supported and that we made the right decision purchasing with [name removed]. Thank you, [name removed]!
Gardena, CA, on Aug 04, 2023
We have been very impressed with the customer service from everyone involved with [name removed]. [name removed] and [name removed] especially, and [name removed] was great, as well.
Gardena, on Jan 02, 2024
Everything from OH has been amazing - especially Jan and [name removed]. [name removed] has been terrible, but I know they're just a vendor.
Gardena, CA, on Jul 22, 2023
Olson Homes was extremely accommodating throughout the entire home-buying and move-in process. Any questions or concerns I had were immediately addressed, which was immensely comforting for a first time buyer such as myself.
Gardena, on Dec 07, 2023
The customer care experience has been great. The team has been amazing in addressing any concerns I’ve had.
Gardena, CA, on Jul 13, 2023
Liked all the help from customer service and sales team.
Gardena, on Dec 04, 2023
I liked that the warranty service / customer care experience was still around after the turnover of the house and keys. I feel like with other homes, once you get the house, you are pretty much just on your own. It has been nice to have regular check ins with [name removed] / Jan to see how things are going and if anything is needed with the house. If anything needs attention, they really work to help you resolve the problem in a timely manner.
Gardena, CA, on Jul 10, 2023
I really liked that Olson was VERY communicative with the status on the build of the home and everything going on every step of the way. Jan Bledsoe was also very responsive with any questions we had at any time of the day (typically would get a response back same day).
Gardena, CA, on Jul 06, 2023
Excellent communication! Phenomenal customer service and support! Liza was exceptional!! The teamwork between Liza and Jan showcased true professionalism!! Both ladies went above and beyond every time we visited, called, emailed and showed up, unannounced of course!! Etc…..
Gardena, CA, on Mar 02, 2023
Clear communication, timely responses, very professional
Gardena, CA, on Feb 19, 2023
Likes: The Olson Team. Everyone has given us close attention, fast communication, and all very personable people. This includes subcontractors like Vintage Design and Bonanza Plumbing who have taken good care os us as well. Dislikes: Wish we could have made a few more design choices such as bathroom light fixtures and the number of ceiling lights (prefer less for a cleaner look).
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Gardena, CA, on Feb 06, 2024
I’m very very happy with my home. However, one of my sinks was had scratched and scuffed. I’m hoping someone will buff it soon.
Gardena, CA, on Jan 13, 2024
Dislike: Overall, felt like there was constant paperwork to review and sign. Lots of vendors to deal with (SST, design studio, sunrun). Delay in close date (not [name removed]’s fault). Like: Responsive and knowledgeable team who allows us to communicate via text, lots of updates via newsletters, opportunity to meet neighbors at sponsored events.
Gardena, CA, on Jan 12, 2024
Everyone was extremely helpful and knowledgeable! Especially [name removed] and [name removed]! The entire process was seamless - everything was so organized. As first time homebuyers, this was sooo helpful!
Gardena, CA, on Nov 04, 2023
I wish the sellers would have been more upfront about the total price you would spend beyond the asking price. The thing I did not like most was the design experience and how expensive upgrades were.
Gardena, CA, on Nov 02, 2023
Contract period was easy, our home advisors were great, easy to reach and answered all of our questions. I liked the online design portal to see all options. We enjoyed being able to visit our home under construction.
Gardena, CA, on Aug 28, 2023
we loved and appreciated the attention to detail with the [name removed] team through buying > designing > building > moving experience!
Gardena, CA, on Aug 04, 2023
We have been very impressed with the customer service from everyone involved with [name removed]. [name removed] and [name removed] especially, and [name removed] was great, as well.
Gardena, CA, on Jul 22, 2023
Olson Homes was extremely accommodating throughout the entire home-buying and move-in process. Any questions or concerns I had were immediately addressed, which was immensely comforting for a first time buyer such as myself.
Gardena, CA, on Jul 13, 2023
Liked all the help from customer service and sales team.
Gardena, CA, on Jul 10, 2023
I really liked that Olson was VERY communicative with the status on the build of the home and everything going on every step of the way. Jan Bledsoe was also very responsive with any questions we had at any time of the day (typically would get a response back same day).
Gardena, CA, on Jul 06, 2023
Excellent communication! Phenomenal customer service and support! Liza was exceptional!! The teamwork between Liza and Jan showcased true professionalism!! Both ladies went above and beyond every time we visited, called, emailed and showed up, unannounced of course!! Etc…..
Gardena, CA, on Mar 02, 2023
Clear communication, timely responses, very professional
Gardena, CA, on Feb 19, 2023
Likes: The Olson Team. Everyone has given us close attention, fast communication, and all very personable people. This includes subcontractors like Vintage Design and Bonanza Plumbing who have taken good care os us as well. Dislikes: Wish we could have made a few more design choices such as bathroom light fixtures and the number of ceiling lights (prefer less for a cleaner look).
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Gardena, on Jun 15, 2024
I am happy with the customer service. I have NO COMPLAINTS!!
Gardena, on Jun 09, 2024
The problems are always solved and [name removed] always works hard to help me!
Gardena, on Apr 15, 2024
Haven’t used - will have some warranty requests at the 10 month visit.
Gardena, on Mar 10, 2024
[name removed] is an excellent customer service representative
Gardena, on Jan 17, 2024
[name removed] has been our secret weapon in making sure that our home has stayed in tip top shape. We had some issues with the cabinets and [name removed] was responsive in coordinating visits with Cabinets2000 with each hiccup. Having [name removed] be responsive and play an active part of our home solutions gave us confidence that we are supported and that we made the right decision purchasing with [name removed]. Thank you, [name removed]!
Gardena, on Jan 02, 2024
Everything from OH has been amazing - especially Jan and [name removed]. [name removed] has been terrible, but I know they're just a vendor.
Gardena, on Dec 07, 2023
The customer care experience has been great. The team has been amazing in addressing any concerns I’ve had.
Gardena, on Dec 04, 2023
I liked that the warranty service / customer care experience was still around after the turnover of the house and keys. I feel like with other homes, once you get the house, you are pretty much just on your own. It has been nice to have regular check ins with [name removed] / Jan to see how things are going and if anything is needed with the house. If anything needs attention, they really work to help you resolve the problem in a timely manner.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Gardena, on May 30, 2024
The [name removed] team and their customer service is fantastic. Especially Jan, [name removed], and [name removed]!
Gardena, on Apr 25, 2024
I really liked that [name removed] was with me every step of the way even past the home closing phase. The entire team from Jan to [name removed] are all really phenomenal to work with and extremely responsive in addressing any concerns / issues / questions.