Homebuilder Ratings & Reviews

Olson Homes Reviews

456 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Long Beach, CA, on Mar 17, 2025

I had a lot of special needs & they worked with me to make sure those needs were met. They didn’t make it uncomfortable in any way, which was amazing.

5.0
Verified Homeowner
Long Beach, CA, on Mar 16, 2025

[name removed] is AMAZINZG! He kept in touch and I always knew where we were in the process.

4.8
Verified Homeowner
La Habra, CA, on Mar 15, 2025

A major issue I had throughout the whole purchase experience was with the lender that [name removed] recommended. My loan officer [name removed], from [name removed] [name removed] Bank, caused a delay in my closing date. One of the most significant challenges I encountered with [name removed] was his poor communication. He failed to provide a clear and consistent paper trail of our discussions, avoiding almost any email and text documentation. This lack of record-keeping led to an instance of miscommunication, causing confusion and unnecessary back-and-forth. Additionally, he did not accurately retain the decision I made regarding my loan documents, drafting them incorrectly and then resisting when corrections were requested. This behavior gave the impression that he did not prioritize customer input or strive for accuracy in his work. It became apparent that [name removed] struggles with managing multiple customers efficiently. His lack of organization resulted in errors that directly impacted my closing process, ultimately delaying my scheduled move-in date and disrupting vendor arrangements. These missteps not only caused frustration but also had tangible consequences on my financial and logistical planning. Based on my experience, I believe there is significant room for improvement in [name removed]'s communication, organizational skills, and commitment to customer service. It is crucial for a loan officer to maintain clear records, accurately track customer details, and be responsive to corrections when errors are made. I would not recommend working with [name removed] in his current capacity unless substantial changes are made to his approach in handling clients. Other than that, I did not have any issues with [name removed] and their representatives. I had a pleasant experience working with [name removed] and [name removed], who were helpful and quick to respond to my questions and problems.

4.3
Verified Homeowner
La Habra, CA, on Mar 14, 2025

I liked the monthly and biweekly updates about my home and community update newsletter. I like the ability to have a lot of options when designing my new home with the design center. All the sale representatives were very nice and helpful each step of the way. I liked having the open wall orientation and new home orientation to get very comfortable with the ins and outs of the home. I disliked that during our new home orientation there was a lot of things we needed to point out for touch up or fixing instead of just enjoying seeing our new home all finished.

4.5
Verified Homeowner
La Habra, CA, on Mar 14, 2025

Everything, and everyone are so helpful, especially [name removed]

5.0
Verified Homeowner
Buena Park, CA, on Mar 10, 2025

[name removed] has always been very open in their communication, very speedy with their reply's. Also honesty has had tried to get me taken care of in any needs I have brought forward during my any repair requests.

4.6
Verified Homeowner
Hacienda Heights, CA, on Mar 10, 2025

People are help me out with nice attitude and timely manner

5.0
Verified Homeowner
Buena Park, CA, on Mar 10, 2025

[name removed] was on top of issues that needed repair

4.6
Verified Homeowner
Buena Park, CA, on Feb 28, 2025

[name removed] is so kind and detail oriented. He fixed my bathroom mirror that I don’t even know there is a defect. He also consistently followed up with me for the schedule of the repair. I am 100% satisfied with Olson Homes after service.

4.9
Verified Homeowner
La Habra, CA, on Feb 28, 2025

The only issue I'm having with my home is I wish we would have had an upgrade option for electrical. I would have loved to determine a room as an office and not have the power of that room hooked up to anything else in the same breaker. Even better if we could have upgraded the amps on the breaker for that room as well.

5.0
Verified Homeowner
Compton, CA, on Feb 18, 2025

I like that everyone was easy to communicate with

5.0
Verified Homeowner
La Puente, CA , on Jan 31, 2025

Common yard belong to HOA doesn’t meet my expectations

4.5
Verified Homeowner
Compton, CA, on Jan 31, 2025

I loved that’s we were kept informed throughout the whole process.

5.0
Verified Homeowner
La Puente, CA , on Jan 28, 2025

What I liked most was my interactions with [name removed]. He has helped me with all my needs.

5.0
Verified Homeowner
Huntington Beach, CA, on Jan 21, 2025

The whole experience was easy, genuine and fun!

4.9
Verified Homeowner
Compton, CA, on Jan 20, 2025

Great experience. Never thought it could happen. Truly feel supported, [name removed] and [name removed] were extremely instrumental through the process.

4.8
Verified Homeowner
La Habra, CA, on Jan 18, 2025

communication was excellent. was also pleasantly surprised by the quality of the after care by sorin

5.0
Verified Homeowner
Huntington Beach, CA, on Jan 17, 2025

????[name removed]

4.3
Verified Homeowner
La Habra, CA, on Jan 15, 2025

Nice and friendly staff. Especially, [name removed] was helpful for making sure to meet our requests of issues with new home.

3.6
Verified Homeowner
Long Beach, CA, on Jan 15, 2025

The purchase experience was very smooth and went off without a hitch. The staggered move-in was probably our most appreciated aspect of the move, as it enabled us to have a moving truck saddle up next to the home without fear of getting in the way of our neighbors.

5.0
Verified Homeowner

Builder Profile

Olson Homes logo
marketing@theolsonco.com

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.