Homebuilder Ratings & Reviews

Olson Homes Reviews

499 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Compton, CA, on Sep 30, 2025

The whole experience was a breeze. Everyone was so welcomed and helpful. I will definitely share with family and friends.

5.0
Verified Homeowner
La Habra, CA, on Sep 30, 2025

The customer service has been amazing- everyone has been extremely responsive and attentive and has followed through anytime we've needed assistance.

4.9
Verified Homeowner
Compton, CA, on Sep 29, 2025

My remote for coming in and out still don’t work. It’s a major issue specially being a woman at night coming in from work.

2.8
Verified Homeowner
Compton, CA, on Sep 29, 2025

What I like most about my experience with [name removed] is their professionalism yet personal appeal. Although this was a major business transaction I never felt that [name removed] didn’t make my interests a priority. And yet, cultivated a new family with them and my new community.

5.0
Verified Homeowner
Hacienda Heights, CA, on Sep 29, 2025

[name removed] was super helpful arrange for yearend follow up. Very very courteous and easy to follow up.

5.0
Verified Homeowner
Compton, CA, on Sep 25, 2025

[name removed] and [name removed] were amazing—always available to answer questions throughout the entire process. [name removed] was incredible at move-in, helping to streamline any issues I had afterward.

5.0
Verified Homeowner
Compton, CA, on Sep 12, 2025

Customer service has been exceptional

5.0
Verified Homeowner
Huntington Beach, CA, on Sep 07, 2025

The customer service is outstanding and I appreciate the quality of the materials and construction.

4.6
Verified Homeowner
Compton, CA, on Aug 27, 2025

Solar panels thru sunnova. I closed escrow in February and was forgotten about by Sunnova. I was the only home owner whose solar panels were never turned on. It’s been six months and I’m still waiting to hear from sunnova. I wish we would have NOT closed escrow until all services are set. While the solar panels are paid in full, they are not benefitting me in any way, shape or form. I’ve incurred, to date, over $1000 in electrical bills. And we barely use the AC, I don’t charge my electrical car here either. I’ve accumulated probably $150 in charging bills (for charging thru EVGo and PowerFlex at work - reloaded 3 times already). Help! So Cal [name removed] has me set up for a solar billing but I’ve no use of my solar panels due to closing prior to completing the process to get my solar panels connected. Of all the units that were serviced by [name removed], I was the ONLY one forgotten about. I had to call to find out what I needed to do to get the solar going. I contacted [name removed] in March to find out what I needed to do and that is when she shared the sunnova situation and found out that my system was left without Sunnova submitting the paperwork. Now, I can’t even get anyone from sunnova on the phone and when I do get someone, no one has answers for me. Not even after spending 3.5 hrs on hold. I don’t think [name removed] should ever work with [name removed] EVER again. They left me hanging - and 6 months later, I’m still hanging; waiting for my system to be turned on. However, [name removed] and [name removed] have been wonderful - helping me, encouraging me (because I’m angry about it but have accepted that I cannnot do anything about it). [name removed] is trying to help on his end as well. It just feels like I was sold something that was forgotten about. That doesn’t feel too good nor does paying these extra UNEXPECTED bills because the solar panels I paid for were never completed. It seems like the spacing between the buildings built after my phase, have more space between the buildings. With mine, I feel like my patio is 4

5.0
Verified Homeowner
Compton, CA, on Aug 19, 2025

Love the personable associates

5.0
Verified Homeowner
La Habra, CA, on Aug 14, 2025

[name removed] is the best!!!

5.0
Verified Homeowner
La Habra, CA, on Aug 12, 2025

[Translated from KO] I like the layout of the house

4.9
Verified Homeowner
La Habra, CA, on Aug 11, 2025

The ping pong table is noisy at night time or early in the morning. I wish we have a exact limit like 12pm to 7pm

5.0
Verified Homeowner
La Habra, CA, on Aug 10, 2025

I liked how the [name removed] representatives have been fully attentive to my requests, but the only reason why I gave an 8 in the beginning is due to shower walls being crooked and cannot be fixed unless the whole structure is redone. This is something that [name removed] should remind the construction team to be more detail oriented when working on the structure.

5.0
Verified Homeowner
Compton, CA, on Aug 09, 2025

I enjoyed the communication and thoroughness of the process from beginning to the end. Things were smooth.

5.0
Verified Homeowner
La Habra, CA, on Aug 06, 2025

The purchase experience was very smooth. [name removed] provided a clear guidance and expectation settings.

4.8
Verified Homeowner
La Habra, CA, on Aug 04, 2025

All the employees were very kind and professional.

5.0
Verified Homeowner
Hacienda Heights, CA, on Aug 01, 2025

Our working relationship with [name removed] has turned into a friendship. Our house has turned into a home. We feel blessed.

5.0
Verified Homeowner
La Habra, CA, on Jul 31, 2025

Everything had been great

5.0
Verified Homeowner
La Habra, CA, on Jul 31, 2025

Great experience overall from start to finish! Excellent customer service throughout the entire process. As a first time home buyer, Olson Homes really helped make this as easy as can be. Special thank you to those that helped us along the way, especially [name removed], [name removed] and [name removed].

5.0
Verified Homeowner

Builder Profile

Olson Homes logo
marketing@theolsonco.com

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.