Homebuilder Ratings & Reviews

Olson Homes Reviews

392 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

La Puente, CA, on Nov 19, 2024

Quality assurance

4.9
Verified Homeowner
Huntington Beach, CA, on Nov 18, 2024

[name removed] Representatives are extremely helpful before and after purchasing the house.

4.9
Verified Homeowner
Huntington Beach, CA, on Nov 16, 2024

My purchase experience has been smoother than expected. I love that I didn't have to work with my own realtor. [name removed] was a pleasure to work with.

4.9
Verified Homeowner
Buena Park, CA, on Nov 15, 2024

I have loved everything regarding the service especially the warranty check in with [name removed] who has been very helpful and thorough. He has helped us connect with the right teams to get service and help.

5.0
Verified Homeowner
Gardena, CA, on Nov 14, 2024

[name removed] is always helpful and try to answer all my question about my home.

4.2
Verified Homeowner
Huntington Beach, CA, on Nov 11, 2024

The team was very kind and helpful in answering all my questions

4.9
Verified Homeowner
Gardena, CA, on Nov 07, 2024

I honestly had an awesome experience. I have no complaints.

5.0
Verified Homeowner
La Puente, CA, on Oct 27, 2024

I like my experience with Olson Homes. They are professional at what they do.

5.0
Verified Homeowner
Buena Park, CA, on Oct 23, 2024

[name removed] was thorough and prompt. Glad i got new rep because old rep was rude

5.0
Verified Homeowner
La Habra, CA, on Oct 22, 2024

We like how everyone is really helpful and accommodating and takes care of our concerns as soon as possible.

5.0
Verified Homeowner
La Habra, CA, on Oct 21, 2024

It was such an easy and smooth process. Everyone involved was so helpful with explaining the entire process and making sure we got the home we wanted.

5.0
Verified Homeowner
Hacienda Heights, CA, on Oct 18, 2024

It's better to provide the service in three parts.

5.0
Verified Homeowner
La Habra, CA, on Oct 14, 2024

My experience with the whole purchasing process was excellent. All staff involved were absolutely delightful, helpful and caring. Usa bank [name removed] is a blessing. The [name removed] walk office staff were do nice! [name removed], [name removed], and [name removed] My all time favorite!! Is a beautiful soul. Something about her just make you feel at ease. And the only reason why I did not give a 10 was to the builders.. when I finally moved in my room have a hump across the floor hidden under the carpet. Not a great feeling to step on every day

4.9
Verified Homeowner
Buena Park, CA, on Oct 10, 2024

Very thorough and kind customer care so far....

5.0
Verified Homeowner
La Habra, CA, on Oct 08, 2024

All associates are all nice and respectful.

4.7
Verified Homeowner
La Puente, CA , on Oct 01, 2024

The preferred lender was not so informative and wish it was more streamlined and communicative

4.1
Verified Homeowner
Hacienda Heights, CA, on Oct 01, 2024

Customer care is always very attentive to our needs.

5.0
Verified Homeowner
Gardena, CA , on Sep 20, 2024

Thank you [name removed] company for these beautiful 3 floor townhomes! I've always wanted one and so grateful my husband and I had the opportunity to buy in this crazy LA market. I also enjoyed Jan and [name removed]'s professionalism. They were always kind and knowledgeable, answered any questions we had. However, I noticed my kitchen cabinets were damaged upon move in but [name removed] did put in a request to patch it up. Additionally the light fixtures continue to rust even after it was replaced. My husband and I are worried about the moisture in the bathroom not being sucked out properly or even causing mold in the future.

4.2
Verified Homeowner
La Habra, CA, on Sep 19, 2024

From the beginning of the contract process to our move-in day, the entire [name removed] team was incredibly welcoming and helpful. [name removed] was always eager to assist with any questions we had. As first-time homebuyers, she gave us confidence that we made the right choice in partnering with [name removed]. [name removed] was equally outstanding. During the initial walk-through, a few minor issues arose, but he addressed them immediately and with great care. It’s clear that customer satisfaction is the top priority for the [name removed] team, and their dedication made the entire experience seamless and stress-free. [name removed] always made me feel like he was there to help and never made me feel hesitant or discouraged to ask any questions.

4.9
Verified Homeowner
La Habra, CA, on Sep 15, 2024

Everything was smooth. When we had an issue within the house, it was promptly fixed.

4.8
Verified Homeowner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.