Homebuilder Ratings & Reviews

Olson Homes Reviews

463 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Compton, CA, on Apr 21, 2025

Home had a lot of touchups, including misaligned sink, carpet, vinyl plank, paint on walls, and not to mention dust everywhere.

3.1
Verified Homeowner
Hacienda Heights, CA, on Apr 18, 2025

Good communications and fairly quick responses

4.4
Verified Homeowner
Compton, CA, on Apr 12, 2025

Upgrades costly , enjoyed the time it took to build before the move

4.9
Verified Homeowner
Compton, CA, on Apr 07, 2025

There is nothing I dislike. I guess the one thing I didn’t expect was to continue to experience the oven setting off the alarms throughout the complex

5.0
Verified Homeowner
Buena Park, CA, on Apr 03, 2025

I have no complaints about my experience. Everyone is friendly and helpful, and the process is smooth. Communication is also quick.

4.9
Verified Homeowner
La Habra, CA, on Apr 01, 2025

It was very streamlined and my questions were answered promptly and thoroughly.

5.0
Verified Homeowner
La Habra, CA, on Mar 29, 2025

From the beginning, Olson Homes communicated promptly and answered all the questions I had. The sales team was also very accommodating and understanding.

4.7
Verified Homeowner
Huntington Beach, CA, on Mar 27, 2025

[name removed] and [name removed] have been great and very helpful through whole process!

5.0
Verified Homeowner
La Habra, CA, on Mar 24, 2025

[name removed] and [name removed] have been amazing!

4.9
Verified Homeowner
La Habra, CA, on Mar 22, 2025

Lender - city national

3.9
Verified Homeowner
Huntington Beach, CA, on Mar 22, 2025

My backsplash is beautiful, but it wasn’t like the one in the showroom that I pointed the lady to. I got an all white backsplash instead of different shades of light gray hues. I wasn’t notified that the tile was not available. The air filters were very dirty within 3 months of moving in. I wish those were replaced before we moved in. Overall, I really like how helpful and responsive [name removed] and [name removed] have been when I have a question. I am very happy with them. They are very pleasant people to work with.

4.9
Verified Homeowner
Long Beach, CA, on Mar 17, 2025

I had a lot of special needs & they worked with me to make sure those needs were met. They didn’t make it uncomfortable in any way, which was amazing.

5.0
Verified Homeowner
Long Beach, CA, on Mar 16, 2025

[name removed] is AMAZINZG! He kept in touch and I always knew where we were in the process.

4.8
Verified Homeowner
La Habra, CA, on Mar 15, 2025

A major issue I had throughout the whole purchase experience was with the lender that [name removed] recommended. My loan officer [name removed], from [name removed] [name removed] Bank, caused a delay in my closing date. One of the most significant challenges I encountered with [name removed] was his poor communication. He failed to provide a clear and consistent paper trail of our discussions, avoiding almost any email and text documentation. This lack of record-keeping led to an instance of miscommunication, causing confusion and unnecessary back-and-forth. Additionally, he did not accurately retain the decision I made regarding my loan documents, drafting them incorrectly and then resisting when corrections were requested. This behavior gave the impression that he did not prioritize customer input or strive for accuracy in his work. It became apparent that [name removed] struggles with managing multiple customers efficiently. His lack of organization resulted in errors that directly impacted my closing process, ultimately delaying my scheduled move-in date and disrupting vendor arrangements. These missteps not only caused frustration but also had tangible consequences on my financial and logistical planning. Based on my experience, I believe there is significant room for improvement in [name removed]'s communication, organizational skills, and commitment to customer service. It is crucial for a loan officer to maintain clear records, accurately track customer details, and be responsive to corrections when errors are made. I would not recommend working with [name removed] in his current capacity unless substantial changes are made to his approach in handling clients. Other than that, I did not have any issues with [name removed] and their representatives. I had a pleasant experience working with [name removed] and [name removed], who were helpful and quick to respond to my questions and problems.

4.3
Verified Homeowner
La Habra, CA, on Mar 14, 2025

I liked the monthly and biweekly updates about my home and community update newsletter. I like the ability to have a lot of options when designing my new home with the design center. All the sale representatives were very nice and helpful each step of the way. I liked having the open wall orientation and new home orientation to get very comfortable with the ins and outs of the home. I disliked that during our new home orientation there was a lot of things we needed to point out for touch up or fixing instead of just enjoying seeing our new home all finished.

4.5
Verified Homeowner
La Habra, CA, on Mar 14, 2025

Everything, and everyone are so helpful, especially [name removed]

5.0
Verified Homeowner
Buena Park, CA, on Mar 10, 2025

[name removed] has always been very open in their communication, very speedy with their reply's. Also honesty has had tried to get me taken care of in any needs I have brought forward during my any repair requests.

4.6
Verified Homeowner
Hacienda Heights, CA, on Mar 10, 2025

People are help me out with nice attitude and timely manner

5.0
Verified Homeowner
Buena Park, CA, on Mar 10, 2025

[name removed] was on top of issues that needed repair

4.6
Verified Homeowner
Buena Park, CA, on Feb 28, 2025

[name removed] is so kind and detail oriented. He fixed my bathroom mirror that I don’t even know there is a defect. He also consistently followed up with me for the schedule of the repair. I am 100% satisfied with Olson Homes after service.

4.9
Verified Homeowner

Builder Profile

Olson Homes logo
marketing@theolsonco.com

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.