Homebuilder Ratings & Reviews

Olson Homes Reviews

544 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

La Habra, CA, on Dec 25, 2025

I do not like [name removed] being so unreasonable when it comes to trash deal. I was away for the Veterans day weekend and came back on the day of (which was Tuesday). It was that one time when I put my trash cans away on a Tuesday afternoon instead of Monday. It was a holiday and they still made a big deal out of it. They took a picture and send me both an email and actual mail as if I had done something absolutely bizarre.

4.5
Verified Homeowner
La Habra, CA, on Dec 24, 2025

[name removed] was friendly and always welcoming.

5.0
Verified Homeowner
Garden Grove, CA, on Dec 21, 2025

[name removed] has [name removed], [name removed], and [name removed] to thank for our positive feedback. They have been friendly, professional, helpful, and provided timely assistance along the journey. Also, please acknowledge [name removed] from Vintage Design for without her the house would not be put together in such a short time.

5.0
Verified Homeowner
La Habra, CA, on Dec 17, 2025

Regardless who you talk to at [name removed], they are ALL friendly and are willing to help all the time. You definitely feel like you are in good hands with them.

5.0
Verified Homeowner
La Habra, CA, on Dec 13, 2025

My husband and I loved every step of the way during our purchase experience. Everyone at Olson Homes has been so kind and accommodating from the beginning. We thank everyone for making our first home-buying experience a fun and exciting one!

4.6
Verified Homeowner
La Habra, CA, on Dec 08, 2025

Like: ease of transition, step-by-step guidance throughout purchase experience, contacts were readily available to assist, issues with the house were quickly resolved. Dislike: N/A

4.7
Verified Homeowner
Hacienda Heights, CA, on Dec 08, 2025

[name removed]'s customer service and communication has been great!

4.7
Verified Homeowner
Compton, CA, on Dec 08, 2025

jason is amazing!

5.0
Verified Homeowner
La Habra, CA, on Dec 07, 2025

I’ve had such a great experience with Olson Homes. From the very beginning, [name removed] and [name removed] have been amazing to work with~professional, responsive, and truly invested in making the process smooth and stress-free. [name removed] has been incredibly helpful, always quick to answer questions and walk me through every detail with patience. [name removed] has also been fantastic, making sure everything stays on track and that I feel supported throughout the process. It’s rare to find a team that is both genuinely friendly and highly knowledgeable, but [name removed] has exactly that. I’m so grateful for their help and would absolutely recommend them.

5.0
Verified Homeowner
La Habra, CA, on Dec 06, 2025

Everything throughout the process from contract through move-in was so smooth! Things were explained well and if I ever had any questions, they had answers right away.

5.0
Verified Homeowner
Compton, CA, on Dec 04, 2025

The staff is friendly and courteous

5.0
Verified Homeowner
Compton, CA, on Dec 04, 2025

I like that [name removed] always answer

4.9
Verified Homeowner
La Habra, CA, on Nov 23, 2025

The customer service is amazing especially with [name removed] and [name removed].

5.0
Verified Homeowner
La Habra, CA, on Nov 20, 2025

This has hands down been the best customer service I've ever received. I can't say enough good things about [name removed], who has gone above and beyond to provide excellent care. I was especially pleased with the final check in and how detailed the inspection was, and especially how prompt the issues were remediated. As a first time homebuyer, I was pretty nervous going into the purchase. I rolled my eyes at the promises made to commit to the warranties. I was so pleasantly surprised when literally every defect was corrected and how easy it was to request service.

4.8
Verified Homeowner
Long Beach, CA, on Nov 17, 2025

Working with [name removed] was a breeze, with easy communication and prompt responses!

5.0
Verified Homeowner
Compton, CA, on Nov 17, 2025

Everyone at [name removed] has been so helpful and very responsive.

5.0
Verified Homeowner
La Habra, CA, on Nov 15, 2025

Management is attentive

5.0
Verified Homeowner
Torrance, CA, on Nov 14, 2025

Everything was a seamless process. Many thanks to [name removed] and [name removed] for helping us from the purchasing process to customer service post-purchase. We really appreciated their help.

5.0
Verified Homeowner
Torrance, CA, on Nov 14, 2025

The communication was great. Olsen Homes always kept me up to date on the progress of my new home. Plus, everything stayed on schedule.

4.4
Verified Homeowner
La Puente, CA , on Nov 12, 2025

The customer service experienxe

3.9
Verified Homeowner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.