Homebuilder Ratings & Reviews

Olson Homes Reviews

430 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.8
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Gardena, CA, on Mar 10, 2024

[name removed] is an excellent customer service representative

3.1
Verified Homeowner
Buena Park, CA, on Mar 05, 2024

So far our experience has been great. We have not had any issues with our home & we appreciate how the [name removed] team is very involved post-closing.

4.7
Verified Homeowner
Compton, CA, on Mar 05, 2024

Great follow up

5.0
Verified Homeowner
Compton, CA, on Mar 01, 2024

Everyone at [name removed] from time we looked at house to the year later has been great.

4.8
Verified Homeowner
Buena Park, CA, on Feb 16, 2024

Follow up was tremendous good after settlement with specialist, [name removed].

5.0
Verified Homeowner
Huntington Beach, CA, on Feb 15, 2024

The help and assistance I got throughout the entire process was absolutely fantastic. Every person who I've worked with every step of the way has been so helpful and welcoming from the very beginning: [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed]! You guys are the best!

5.0
Verified Homeowner
La Puente, CA , on Feb 13, 2024

There was consistent communication throughout the whole process. Even after the home buying process was completed, we had confidence that we would be able to reach out to anyone - from the sales representative to the [name removed] community liaison. It was great!

5.0
Verified Homeowner
Buena Park, CA, on Feb 08, 2024

[name removed] has been great in handling our service requests. Only thing I dislike is the response/effort from powerstone/hoa. Some times they don’t respond to my emails regarding issues such as broken cars parked forever in a guest parking spot.

4.2
Verified Homeowner
Gardena, CA, on Feb 06, 2024

I’m very very happy with my home. However, one of my sinks was had scratched and scuffed. I’m hoping someone will buff it soon.

4.9
Verified Homeowner
Huntington Beach, CA, on Feb 05, 2024

It has been an honor and a pleasure to be able to purchase a beautiful home so close to the beach in OC / HB that I was able to customize and decorate.

5.0
Verified Homeowner
Gardena, CA, on Jan 17, 2024

[name removed] has been our secret weapon in making sure that our home has stayed in tip top shape. We had some issues with the cabinets and [name removed] was responsive in coordinating visits with Cabinets2000 with each hiccup. Having [name removed] be responsive and play an active part of our home solutions gave us confidence that we are supported and that we made the right decision purchasing with [name removed]. Thank you, [name removed]!

5.0
Verified Homeowner
Gardena, CA, on Jan 13, 2024

Dislike: Overall, felt like there was constant paperwork to review and sign. Lots of vendors to deal with (SST, design studio, sunrun). Delay in close date (not [name removed]’s fault). Like: Responsive and knowledgeable team who allows us to communicate via text, lots of updates via newsletters, opportunity to meet neighbors at sponsored events.

4.6
Verified Homeowner
Gardena, CA, on Jan 12, 2024

Everyone was extremely helpful and knowledgeable! Especially [name removed] and [name removed]! The entire process was seamless - everything was so organized. As first time homebuyers, this was sooo helpful!

4.9
Verified Homeowner
La Puente, CA, on Jan 10, 2024

I was updated throughout the phase of my home building process. Excellent build quality.

4.9
Verified Homeowner
La Puente, CA, on Jan 07, 2024

We are first time house owner. Our purchase experience with [name removed] has been wonderfully. [name removed] and [name removed] has been super helpful to us. They had provided us the best home buying experience!

5.0
Verified Homeowner
Gardena, CA, on Jan 02, 2024

Everything from OH has been amazing - especially Jan and [name removed]. [name removed] has been terrible, but I know they're just a vendor.

5.0
Verified Homeowner
La Puente, CA, on Dec 31, 2023

[Translated from ZH-S] The details are well done.

4.9
Verified Homeowner
Buena Park, CA, on Dec 20, 2023

The warranty service has been quite easy so far. We've had some minor issues, like a slow water leak from the spigot in the garage, I talked to my [name removed] rep and this was fixed the by the week.

5.0
Verified Homeowner
Gardena, CA, on Dec 14, 2023

Easy and clear communications

5.0
Verified Homeowner
Buena Park, CA, on Dec 13, 2023

[name removed] my rep has done an excellent job. He has been in contact with me periodically, visiting me a few times. He notices things and proactively resolves issues. For example, he has changed batteries of smoke detectors, touched up paint, removed scuffs, and replaced air filters at my home without me asking him. He's friendly and helpful!

5.0
Verified Homeowner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.