Homebuilder Ratings & Reviews

Olson Homes Reviews

482 Homeowner Reviews Completed Mar 2025 - Sep 2026

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Downey, CA, on Sep 15, 2026

One thing I like is that everyone at Olsons is very attentive to my concerns or needs.

5.0
Verified Homeowner
Downey, CA, on Sep 14, 2026

The whole process of getting into a new home was smooth and stress free.

5.0
Verified Homeowner
Downey, CA, on Sep 14, 2026

Customer service has been awesome.

5.0
Verified Homeowner
Downey, CA, on Sep 13, 2026

I strongly dislike that the builders did not take dimensions of a fridge into account when building staircases and ceilings for the stair cases.

4.6
Verified Homeowner
Downey, CA, on Sep 04, 2026

I liked the fact that they were very supportive throughout the process. They explained everything to me and also managed my concerns promptly.

5.0
Verified Homeowner
Torrance, CA, on Sep 01, 2026

Most like easy transition, very friendly staff and did not like water heater being in living room, stackable laundry room, fan switch in all bathrooms which do not turn on in one try, and vinyl flooring had glue stains left which needs to be cleaned.

5.0
Verified Homeowner
Downey, CA, on Aug 31, 2026

We have excellent contact, services and recommendations from the Sales Team, [name removed]. our Home Owner Satisfaction Team Representative, Mr. [name removed] has been excellent from Move-in and continued to assist after our move-in.

4.8
Verified Homeowner
Claremont, CA, on Aug 26, 2026

I think the quality of people is really high, my wife and I have felt very supported by nearly everyone we worked with. Special shout out to [name removed] for all they do, and [name removed] for her relentless energy and effort. Grateful for you all, my wife and I would recommend this property to friends and family and happy to speak to others in this regard. thank you!

4.8
Verified Homeowner
Compton, CA, on Aug 25, 2026

I liked how easy it was to reach out and get issues dealt with.

4.9
Verified Homeowner
Downey, CA, on Aug 16, 2026

In general the process was great. I loved getting the updates in the app and seeing everything come together. I think the only process that we didn't like as much was during the planning process for the floors, the price of changing up the whole home was just too expensive which is why we turned elsewhere. I'm also glad that we had [name removed] closer to move-in to help us understand everything our home has!

5.0
Verified Homeowner
Downey, CA, on Aug 10, 2026

Communication, follow through, friendliness, relationship, support, quality were all 10/10

4.9
Verified Homeowner
Downey, CA, on Aug 06, 2026

There were no real issues during the purchase experience. No complaints/dislikes

5.0
Verified Homeowner
Downey, CA, on Aug 02, 2026

It was a great experience & I'm beyond thankful for the whole team.

5.0
Verified Homeowner
Downey, CA, on Jul 31, 2026

[name removed] the staff, [name removed] our agent was super awesome ??, [name removed] and [name removed] our US [name removed] Lender were all amazing! Their commitment in providing excellent client services were above and beyond all our expectations ????????????????????

5.0
Verified Homeowner
Torrance, CA, on Jul 30, 2026

[name removed] helping us with everything was the best thing about the Olson Homes experience

5.0
Verified Homeowner
Compton, CA, on Jul 19, 2026

I had a wonderful experience selecting my upgrades. The love in process and periodic check ins were so helpful.

5.0
Verified Homeowner
Compton, CA, on Jul 15, 2026

[name removed] is an amazing intermediary. He helps me to feel confident about resolving any question or concerns I may have about the maintenance and upkeep of my new home.

4.6
Verified Homeowner
Claremont, CA, on Jul 12, 2026

The entire process was amazing. I was guided from beginning to end with [name removed] and [name removed] (US [name removed]). Additionally, [name removed] has also been very helpful. Overall, I am very pleased.

5.0
Verified Homeowner
Downey, CA, on Jul 06, 2026

Customer service warranty rep,[name removed]

5.0
Verified Homeowner
Compton, CA, on Jul 01, 2026

[name removed] been a great help to me and my family

5.0
Verified Homeowner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.