Homebuilder Ratings & Reviews

Olson Homes Reviews

539 Homeowner Reviews Completed Nov 2024 - May 2026

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Garden Grove, CA, on May 20, 2026

Customer service and follow up is amazing, [name removed] and [name removed] are amazing

5.0
Verified Homeowner
La Habra, CA, on May 16, 2026

I love how helpful and responsive [name removed] has been! There is no request to small that [name removed] hasn’t been able to find an answer for. He definitely makes it easy to reach out if we have any concerns about the house and he is very knowledgeable and helpful, we love working with him!

5.0
Verified Homeowner
Claremont, CA, on May 15, 2026

Good overall experience with the team. However, the process can be better if more in person interactions are involved.

4.0
Verified Homeowner
Garden Grove, CA, on May 12, 2026

I really appreciate the customer service and the personal attention I feel that I get when anything comes up.

5.0
Verified Homeowner
Claremont, CA , on May 11, 2026

[name removed] and [name removed] were so great, I feel like you have good people and it showed through the experience.

5.0
Verified Homeowner
La Habra, CA, on May 11, 2026

I like the people working for [name removed] company especailly [name removed]. He is incredibly kind and he has such a good knowledge and source. He has answers to all my questions.

5.0
Verified Homeowner
Garden Grove, CA, on May 10, 2026

From the start [name removed] had a small team with defined roles yet broad enough for someone who doesn’t work in the building industry to navigate. We never felt alone since there was always an overlap between departments. Even after we closed, [name removed] gave us [name removed] who brought good service experience up a notch to excellent. I am sure other builders have to offer warranties, but having [name removed] present at [name removed] Walk is what built our affinity for [name removed]. It comes down to his character. Do you want to come across as a hard working, honest, sincere, friendly, professional, and caring? If that’s your brand, you got the right representative in [name removed].

5.0
Verified Homeowner
Garden Grove, CA, on May 09, 2026

I really appreciate having [name removed] as the warden of [name removed]. He is very responsive when we have questions or concerns regarding our new home. He helped us settle in and get used to a modern house. He is honest and sincere. His responses are dependable. I don’t feel like I have to chase different departments for answers, which is usually the case when the sale is closed and money exchanged hands. [name removed]’s aftercare is what makes it different from other builders. Perhaps the defining feature when it comes to recommending a builder to friends and family or looking to purchase another home in the future. Your design is also very efficient and pleasing. You sure make the best of the space.

5.0
Verified Homeowner
Garden Grove, CA, on May 08, 2026

Accessible. Easy to deal with.

5.0
Verified Homeowner
Garden Grove, CA, on May 04, 2026

No

4.5
Verified Homeowner
Garden Grove, CA, on May 01, 2026

all

5.0
Verified Homeowner
La Habra, CA, on Apr 29, 2026

I truly appreciate the follow up visits from [name removed]. He's wonderful to work with, he's the biggest reason for my appreciation for Olson Homes.

5.0
Verified Homeowner
Downey, CA, on Apr 28, 2026

I liked the communication that the folks from [name removed] share with the homeowners, from start to end of the buying process.

4.9
Verified Homeowner
Torrance, CA, on Apr 28, 2026

The [name removed] home team of [name removed] we like the most! Unfortunately, getting a loan from US [name removed] and LACDA paper work was most dislike procedure. Very tedious! At one point, we had given up!

4.8
Verified Homeowner
La Habra, CA, on Apr 28, 2026

Everyone at Olson Homes has been a pleasure to work with. An absolutely exceptional team that makes you feel so well taken care of!

5.0
Verified Homeowner
La Habra, CA, on Apr 27, 2026

Service

5.0
Verified Homeowner
La Habra, CA, on Apr 26, 2026

ease of process throughout building and purchasing

4.8
Verified Homeowner
La Habra, CA, on Apr 23, 2026

Working with [name removed] and [name removed] makes the transition easy to move into your home.

4.9
Verified Homeowner
La Habra, CA, on Apr 22, 2026

I liked how involved they are from the beginning to present. I enjoy the check ups so I can discuss issues that may arise. I like that they are very responsive to any questions I have.

5.0
Verified Homeowner
La Habra, CA, on Apr 17, 2026

sorin has been a great rep and he’s always easy to reach out to

5.0
Verified Homeowner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.