Homebuilder Ratings & Reviews

Olson Homes Reviews

401 Homeowner Reviews Completed Apr 2023 - Oct 2024

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Hacienda Heights, CA, on Oct 18, 2024

It's better to provide the service in three parts.

5.0
Verified Homeowner
La Habra, CA, on Oct 14, 2024

My experience with the whole purchasing process was excellent. All staff involved were absolutely delightful, helpful and caring. Usa bank [name removed] is a blessing. The [name removed] walk office staff were do nice! [name removed], [name removed], and [name removed] My all time favorite!! Is a beautiful soul. Something about her just make you feel at ease. And the only reason why I did not give a 10 was to the builders.. when I finally moved in my room have a hump across the floor hidden under the carpet. Not a great feeling to step on every day

4.9
Verified Homeowner
Buena Park, CA, on Oct 10, 2024

Very thorough and kind customer care so far....

5.0
Verified Homeowner
La Habra, CA, on Oct 08, 2024

All associates are all nice and respectful.

4.7
Verified Homeowner
La Puente, CA , on Oct 01, 2024

The preferred lender was not so informative and wish it was more streamlined and communicative

4.1
Verified Homeowner
Hacienda Heights, CA, on Oct 01, 2024

Customer care is always very attentive to our needs.

5.0
Verified Homeowner
Gardena, CA , on Sep 20, 2024

Thank you [name removed] company for these beautiful 3 floor townhomes! I've always wanted one and so grateful my husband and I had the opportunity to buy in this crazy LA market. I also enjoyed Jan and [name removed]'s professionalism. They were always kind and knowledgeable, answered any questions we had. However, I noticed my kitchen cabinets were damaged upon move in but [name removed] did put in a request to patch it up. Additionally the light fixtures continue to rust even after it was replaced. My husband and I are worried about the moisture in the bathroom not being sucked out properly or even causing mold in the future.

4.2
Verified Homeowner
La Habra, CA, on Sep 19, 2024

From the beginning of the contract process to our move-in day, the entire [name removed] team was incredibly welcoming and helpful. [name removed] was always eager to assist with any questions we had. As first-time homebuyers, she gave us confidence that we made the right choice in partnering with [name removed]. [name removed] was equally outstanding. During the initial walk-through, a few minor issues arose, but he addressed them immediately and with great care. It’s clear that customer satisfaction is the top priority for the [name removed] team, and their dedication made the entire experience seamless and stress-free. [name removed] always made me feel like he was there to help and never made me feel hesitant or discouraged to ask any questions.

4.9
Verified Homeowner
La Habra, CA, on Sep 15, 2024

Everything was smooth. When we had an issue within the house, it was promptly fixed.

4.8
Verified Homeowner
La Habra, CA, on Sep 13, 2024

Sales team are very warm and friendly. Always kept in touch and timely in response.

4.7
Verified Homeowner
Gardena, CA, on Sep 04, 2024

Great neighborhood, poor optimum service

4.7
Verified Homeowner
La Habra, CA, on Aug 31, 2024

I appreciated the weekly communications and newsletters on the progress and happenings of the community. Our experience from beginning to move in day has been smooth, thanks to [name removed], Jan and [name removed]! We also really appreciate [name removed] for checking in and continuing to take care of us and our home since day 1. Everyone has been a joy to work with and it made us proud to own an [name removed] home as our first home.

4.6
Verified Homeowner
Huntington Beach, CA, on Aug 28, 2024

Overall [name removed] has been excellent, patient, and knowledgeable throughout the process allowing us to feel comfortable to reach out with questions and clarifications about the home. All requests thus far have been answered quickly with professional work completed by your sub-contractors. Only Excel has been somewhat disappointing from a communication stand point with their product thus far meeting expectations.

4.9
Verified Homeowner
Gardena, CA, on Aug 28, 2024

Olson Homes are great builders, and are excellent at following up with you to repair things after you have purchased your home!

5.0
Verified Homeowner
La Puente, CA, on Aug 26, 2024

Good quality home. Professional staff to answer all inquiries and address all issues

5.0
Verified Homeowner
Huntington Beach, CA, on Aug 23, 2024

When we have had an issue with something, it has been dealt with quickly

5.0
Verified Homeowner
Gardena, CA, on Aug 21, 2024

I liked a most if not all of my experience. My only concerns or dislike is I would have like a little more information on the total cost beyond asking price.

4.6
Verified Homeowner
La Puente, CA , on Aug 21, 2024

I had the pleasure of working with Olson Homes on my new home, and i couldn't be happier with the results. From the very beginning, their team was professional, attentive, and responsive to my needs and ideas.

4.9
Verified Homeowner
La Puente, CA, on Aug 21, 2024

I liked the community so far, haven’t had much issues. Any issues I had, [name removed] would help out any way possible.

4.8
Verified Homeowner
La Puente, CA , on Aug 20, 2024

[name removed] and [name removed] are really friendly and helpful.

5.0
Verified Homeowner

Builder Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.