Top Homebuilder Ratings & Reviews

Olson Homes

Lumina Walk - Rosemead

40 Homeowner Reviews Completed Aug 2022 - Feb 2023

Overall Satisfaction

4.8
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.7

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

Rosemead, CA, on Jan 22, 2023

The [name removed] team was really helpful from the day one (starting from the sales office). They carefully follow up in every details/stage. Also replied patiently and professionally to our questions. After we moved in, they keep concerning on our problems and questions raised. The team responded fast to our enquiries. Thank you to everyone of the [name removed] team.

4.7
Verified Homeowner
Rosemead, on Jan 26, 2023

We are very pleased with [name removed] who has been providing the customer care/warranty service for of our home at [name removed] [name removed]. He was very helpful and knowledgeable in what we should be aware of in taking care of our home.

5.0
Verified Homeowner
Rosemead, CA, on Jan 20, 2023

Just about everything was wonderful. [name removed] and [name removed] were all super thoughtful and responsive. The only hitch was out of [name removed]'s control and related to getting electric meters installed, but [name removed] was communicative throughout the process despite that challenge.

4.9
Verified Homeowner
Rosemead, on Jan 20, 2023

Great service and support from [name removed]!

5.0
Verified Homeowner
Rosemead, on Jan 12, 2023

Customer care experience has been overall great. [name removed] has been responsive with our concerns and gives us advice on even small home-related things which is greatly appreciated. Warranty service gives me peace of mind and is definitely necessary. But there are issues with flickering lights and a foul toilet smell present since the move-in date that will likely will never be addressed unless we pay our own money to fix/diagnose.

5.0
Verified Homeowner
Rosemead, CA, on Jan 20, 2023

Everything was a very smooth process from start to finish, all the way from the initial walk through of the model homes, explanation of funding, lenders, builders giving periodic updates with photos, and even the touch points with [name removed] whom has been very receptive and helpful with anything that needs to be done.

5.0
Verified Homeowner
Rosemead, on Dec 29, 2022

love [name removed]!

5.0
Verified Homeowner
Rosemead, CA, on Jan 07, 2023

Everything was great

4.9
Verified Homeowner
Rosemead, on Dec 26, 2022

[name removed] made everything smooth and made sure I was happy with everything. No problems so far

5.0
Verified Homeowner
Rosemead, CA, on Jan 01, 2023

Loved the open communication and constant updates.

5.0
Verified Homeowner
Rosemead, CA, on Nov 22, 2022

Deborah has been patient and supportive during the escrow closing process despite all the unexpected requests from the lender. Matt was really friendly and detailed in the initial walkthrough, and was very willing to help address our concerns during the first move-in inspection. He also has been great about timely communicating any updates on the community to all the homeowners.

5.0
Verified Homeowner
Rosemead, on Dec 24, 2022

[name removed] is very supportive, helpful and genuine. We did have appliance cosmetic issues and our dishwasher was broken. It took four months to receive our unit.

4.0
Verified Homeowner
Rosemead, CA, on Sep 26, 2022

yes,i like

5.0
Verified Homeowner
Rosemead, CA, on Sep 24, 2022

[name removed] and [name removed] are both fantastic to work with and just go above and beyond. I have always had pleasant interactions with both. I would say- [name removed] run solar was the only unpleasant part of our buying experience but [name removed] really helped us through that.

5.0
Verified Homeowner
Rosemead, CA, on Sep 07, 2022

Illusion of choice. No flex room offer, no ability to add ethernet ports to additional rooms etc.

4.8
Verified Homeowner
Rosemead, CA, on Sep 02, 2022

Everything is good. Minor issues: one broken window, a lot of ants, garage is hard to park, laundry room is on the 3rd floor instead of first floor, not a gated community

4.7
Verified Homeowner
Rosemead, CA, on Aug 23, 2022

I love the layout and follow up customer service support. I dislike that we have ants. :(

5.0
Verified Homeowner
Rosemead, CA, on Aug 10, 2022

I liked that [name removed] kept us updated throughout the process, and had a preferred lender go through everything with us to make the process much simpler. I liked that there was no hidden prices or surprises, and everything was very upfront. Did not like that we could not see how flooring looked before going to the design center, but it all ended up ok because of the Design Center's expertise, but the situation definitely was very stressful having to decide on the spot.

4.9
Verified Homeowner
Rosemead, CA, on Aug 08, 2022

We have the following issues: Garage light didn't turn on Broken dishwasher Dents on the microwave Dents on the freezer Three hardwood floor dents Master bathroom glass shower door handle leaks Ants

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rosemead, CA, on Jan 22, 2023

The [name removed] team was really helpful from the day one (starting from the sales office). They carefully follow up in every details/stage. Also replied patiently and professionally to our questions. After we moved in, they keep concerning on our problems and questions raised. The team responded fast to our enquiries. Thank you to everyone of the [name removed] team.

4.7
Verified Homeowner
Rosemead, CA, on Jan 20, 2023

Just about everything was wonderful. [name removed] and [name removed] were all super thoughtful and responsive. The only hitch was out of [name removed]'s control and related to getting electric meters installed, but [name removed] was communicative throughout the process despite that challenge.

4.9
Verified Homeowner
Rosemead, CA, on Jan 20, 2023

Everything was a very smooth process from start to finish, all the way from the initial walk through of the model homes, explanation of funding, lenders, builders giving periodic updates with photos, and even the touch points with [name removed] whom has been very receptive and helpful with anything that needs to be done.

5.0
Verified Homeowner
Rosemead, CA, on Jan 07, 2023

Everything was great

4.9
Verified Homeowner
Rosemead, CA, on Jan 01, 2023

Loved the open communication and constant updates.

5.0
Verified Homeowner
Rosemead, CA, on Nov 22, 2022

Deborah has been patient and supportive during the escrow closing process despite all the unexpected requests from the lender. Matt was really friendly and detailed in the initial walkthrough, and was very willing to help address our concerns during the first move-in inspection. He also has been great about timely communicating any updates on the community to all the homeowners.

5.0
Verified Homeowner
Rosemead, CA, on Sep 26, 2022

yes,i like

5.0
Verified Homeowner
Rosemead, CA, on Sep 24, 2022

[name removed] and [name removed] are both fantastic to work with and just go above and beyond. I have always had pleasant interactions with both. I would say- [name removed] run solar was the only unpleasant part of our buying experience but [name removed] really helped us through that.

5.0
Verified Homeowner
Rosemead, CA, on Sep 07, 2022

Illusion of choice. No flex room offer, no ability to add ethernet ports to additional rooms etc.

4.8
Verified Homeowner
Rosemead, CA, on Sep 02, 2022

Everything is good. Minor issues: one broken window, a lot of ants, garage is hard to park, laundry room is on the 3rd floor instead of first floor, not a gated community

4.7
Verified Homeowner
Rosemead, CA, on Aug 23, 2022

I love the layout and follow up customer service support. I dislike that we have ants. :(

5.0
Verified Homeowner
Rosemead, CA, on Aug 10, 2022

I liked that [name removed] kept us updated throughout the process, and had a preferred lender go through everything with us to make the process much simpler. I liked that there was no hidden prices or surprises, and everything was very upfront. Did not like that we could not see how flooring looked before going to the design center, but it all ended up ok because of the Design Center's expertise, but the situation definitely was very stressful having to decide on the spot.

4.9
Verified Homeowner
Rosemead, CA, on Aug 08, 2022

We have the following issues: Garage light didn't turn on Broken dishwasher Dents on the microwave Dents on the freezer Three hardwood floor dents Master bathroom glass shower door handle leaks Ants

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rosemead, on Jan 26, 2023

We are very pleased with [name removed] who has been providing the customer care/warranty service for of our home at [name removed] [name removed]. He was very helpful and knowledgeable in what we should be aware of in taking care of our home.

5.0
Verified Homeowner
Rosemead, on Jan 20, 2023

Great service and support from [name removed]!

5.0
Verified Homeowner
Rosemead, on Jan 12, 2023

Customer care experience has been overall great. [name removed] has been responsive with our concerns and gives us advice on even small home-related things which is greatly appreciated. Warranty service gives me peace of mind and is definitely necessary. But there are issues with flickering lights and a foul toilet smell present since the move-in date that will likely will never be addressed unless we pay our own money to fix/diagnose.

5.0
Verified Homeowner
Rosemead, on Dec 29, 2022

love [name removed]!

5.0
Verified Homeowner
Rosemead, on Dec 26, 2022

[name removed] made everything smooth and made sure I was happy with everything. No problems so far

5.0
Verified Homeowner
Rosemead, on Dec 24, 2022

[name removed] is very supportive, helpful and genuine. We did have appliance cosmetic issues and our dishwasher was broken. It took four months to receive our unit.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet