Top Homebuilder Ratings & Reviews

Olson Homes

Laurel Walk - La Mirada

66 Homeowner Reviews Completed Nov 2022 - May 2024

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Home Personalization Experience

5.0

Construction Experience

5.0

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.8

Community Profile

#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

La Mirada, on Jun 28, 2023

Everything isn't bad, it is just there is no gate in this area, thieves are on the rise, when most of the time we aren't home, we have to worry about our packages being stolen, no CCTV in the area for security, parking spaces too small.

3.3
Verified Homeowner
La Mirada, CA, on Dec 06, 2022

The team from Olson Homes were very accommodating. Made the move in process easy and stress free

5.0
Verified Homeowner
La Mirada, on Nov 17, 2023

[Translated from KO] I like the structure of the house

4.4
Verified Homeowner
La Mirada, on Jan 27, 2023

You can tell that Olson is just not in it for the business of selling houses and making profits. I can tell that they are truly proud of the quality of the houses they build and stand by their products and customer service. When you work with a company that prides itself on the quality of their work and reputation of their brand, the whole experience of buying a home which can be painstakingly complicated and long process becomes extremely easy and enjoyable. Their continued initiative of following up with the homebuyers and resolving issues and inquiries after moving in has been just as attentive as before, which is rare to come across.

5.0
Verified Homeowner
La Mirada, CA, on Nov 18, 2022

Liked: -The sales representatives and warranty coordinators and builder foreman are extremely helpful in answering all questions. I really have enjoyed working with Chris the sales rep and Sorin the warranty coordinator. They get stuff done and timely. -the house is modernize and great style for modern dislikes: -granite countertops appear not to match in an area and have a significant scratch marking, didn't catch this or realize this until move in. Appears they installed mismatching granite possibly and got a scratch upon installation or builder work. -they paint the interior with a flat paint, instead of a satin which is much easier to clean or touch up -garages are a bit small for two car garage

4.8
Verified Homeowner
La Mirada, on Nov 16, 2023

I like everything about this neighborhood. I only ask that they install security cameras like what I asked before more throughout this neighborhood as my package got stolen a week ago. This will help the security and the long lasting community overall.

4.6
Verified Homeowner
La Mirada, CA, on Sep 29, 2022

[Translated from KO] It was good to update the construction progress from time to time.

4.8
Verified Homeowner
La Mirada, on Jan 03, 2023

Great. Strongly recommended.

5.0
Verified Homeowner
La Mirada, on Nov 15, 2023

Follow up visits during first year ownership.

5.0
Verified Homeowner
La Mirada, CA, on Sep 20, 2022

Almost everything was good, small room to improvement on human error

4.2
Verified Homeowner
La Mirada, on Oct 29, 2022

Everything has been good

5.0
Verified Homeowner
La Mirada, on Nov 15, 2023

Olson Homes is always on top of everything with regards to our units and request. They always make sure everything is done right and on time

4.8
Verified Homeowner
La Mirada, CA, on Aug 26, 2022

All good!

5.0
Verified Homeowner
La Mirada, on Oct 27, 2022

Customer care experience by Sorin and the warranty service is a 10/10.

3.6
Verified Homeowner
La Mirada, on Sep 21, 2023

I liked many things about the home.

4.8
Verified Homeowner
La Mirada, CA, on Aug 11, 2022

Several yellow spots and the company that pre-wired my living room did an awful job nothing about my center speaker is centered.

4.1
Verified Homeowner
La Mirada, on Oct 27, 2022

Sorin has done an excellent job following any issues that we had.

5.0
Verified Homeowner
La Mirada, on Jul 24, 2023

Lack of security and not allowed to add security on our own. They want a certain look, but not our safety

4.9
Verified Homeowner
La Mirada, CA, on Aug 06, 2022

I was really impressed by Olson Company service. When I moved in this June, I needed to hook up my laundry and dryer. The director of construction, Jose was very proactive and he helped me to communicate with Best buy. I was very impressed and satisfied how he handled the issue from Best buy ( which was totally their fault). And Sorin was very kind and helpful to follow up after moving in. Thank you very much for your hard work.

5.0
Verified Homeowner
La Mirada, on Jul 18, 2023

Our only negative feedback is the garage size. It does not allow for storage room or adequate trash bin placement.

4.7
Verified Homeowner
La Mirada, CA, on Jun 29, 2022

From the contractors to the sales team, the atmosphere and communication was great.

5.0
Verified Homeowner
La Mirada, on Jul 16, 2023

None

4.4
Verified Homeowner
La Mirada, CA, on Jun 18, 2022

The staff members are very friendly and helped me a lot.

5.0
Verified Homeowner
La Mirada, on Jun 02, 2023

Really helpful whenever there is any issue. Nothing to dislike

4.5
Verified Homeowner
La Mirada, CA, on Jun 16, 2022

Loved the people who helped us along the way. Elliot, Sorin, Jose, and Eddie were all very helpful to us and still are through this process.

5.0
Verified Homeowner
La Mirada, on Apr 03, 2023

They reply and fix it as right away. Very fast response.

4.9
Verified Homeowner
La Mirada, CA, on Jun 14, 2022

The overall purchase process was great. We appreciated the detailed follow up and email communications. Upon our HBO, there were some general things that were not working well- such as the AC. The overall follow up was great, but maybe one area of improvement would be able to expedite the "ticket" process. For example, it closing in on 2 months to have cabinets and ceiling fan to be fixed. All in all, we really appreciated the professionalism of Olson and would recommend to purchase for families and friends!

4.7
Verified Homeowner
La Mirada, on Mar 30, 2023

Continued service from Homeowner Satisfaction Representative, Sorin, is always amazing.

4.8
Verified Homeowner
La Mirada, CA, on Jun 10, 2022

There was nothing to complain about the purchase experience. Both the Home Advisors and the preferred lender were very cooperative and had thorough communication.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

La Mirada, CA, on Dec 06, 2022

The team from Olson Homes were very accommodating. Made the move in process easy and stress free

5.0
Verified Homeowner
La Mirada, CA, on Nov 18, 2022

Liked: -The sales representatives and warranty coordinators and builder foreman are extremely helpful in answering all questions. I really have enjoyed working with Chris the sales rep and Sorin the warranty coordinator. They get stuff done and timely. -the house is modernize and great style for modern dislikes: -granite countertops appear not to match in an area and have a significant scratch marking, didn't catch this or realize this until move in. Appears they installed mismatching granite possibly and got a scratch upon installation or builder work. -they paint the interior with a flat paint, instead of a satin which is much easier to clean or touch up -garages are a bit small for two car garage

4.8
Verified Homeowner
La Mirada, CA, on Sep 29, 2022

[Translated from KO] It was good to update the construction progress from time to time.

4.8
Verified Homeowner
La Mirada, CA, on Sep 20, 2022

Almost everything was good, small room to improvement on human error

4.2
Verified Homeowner
La Mirada, CA, on Aug 26, 2022

All good!

5.0
Verified Homeowner
La Mirada, CA, on Aug 11, 2022

Several yellow spots and the company that pre-wired my living room did an awful job nothing about my center speaker is centered.

4.1
Verified Homeowner
La Mirada, CA, on Aug 06, 2022

I was really impressed by Olson Company service. When I moved in this June, I needed to hook up my laundry and dryer. The director of construction, Jose was very proactive and he helped me to communicate with Best buy. I was very impressed and satisfied how he handled the issue from Best buy ( which was totally their fault). And Sorin was very kind and helpful to follow up after moving in. Thank you very much for your hard work.

5.0
Verified Homeowner
La Mirada, CA, on Jun 29, 2022

From the contractors to the sales team, the atmosphere and communication was great.

5.0
Verified Homeowner
La Mirada, CA, on Jun 18, 2022

The staff members are very friendly and helped me a lot.

5.0
Verified Homeowner
La Mirada, CA, on Jun 16, 2022

Loved the people who helped us along the way. Elliot, Sorin, Jose, and Eddie were all very helpful to us and still are through this process.

5.0
Verified Homeowner
La Mirada, CA, on Jun 14, 2022

The overall purchase process was great. We appreciated the detailed follow up and email communications. Upon our HBO, there were some general things that were not working well- such as the AC. The overall follow up was great, but maybe one area of improvement would be able to expedite the "ticket" process. For example, it closing in on 2 months to have cabinets and ceiling fan to be fixed. All in all, we really appreciated the professionalism of Olson and would recommend to purchase for families and friends!

4.7
Verified Homeowner
La Mirada, CA, on Jun 10, 2022

There was nothing to complain about the purchase experience. Both the Home Advisors and the preferred lender were very cooperative and had thorough communication.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Mirada, on Jun 28, 2023

Everything isn't bad, it is just there is no gate in this area, thieves are on the rise, when most of the time we aren't home, we have to worry about our packages being stolen, no CCTV in the area for security, parking spaces too small.

3.3
Verified Homeowner
La Mirada, on Jan 27, 2023

You can tell that Olson is just not in it for the business of selling houses and making profits. I can tell that they are truly proud of the quality of the houses they build and stand by their products and customer service. When you work with a company that prides itself on the quality of their work and reputation of their brand, the whole experience of buying a home which can be painstakingly complicated and long process becomes extremely easy and enjoyable. Their continued initiative of following up with the homebuyers and resolving issues and inquiries after moving in has been just as attentive as before, which is rare to come across.

5.0
Verified Homeowner
La Mirada, on Jan 03, 2023

Great. Strongly recommended.

5.0
Verified Homeowner
La Mirada, on Oct 29, 2022

Everything has been good

5.0
Verified Homeowner
La Mirada, on Oct 27, 2022

Customer care experience by Sorin and the warranty service is a 10/10.

3.6
Verified Homeowner
La Mirada, on Oct 27, 2022

Sorin has done an excellent job following any issues that we had.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Mirada, on Nov 17, 2023

[Translated from KO] I like the structure of the house

4.4
Verified Homeowner
La Mirada, on Nov 16, 2023

I like everything about this neighborhood. I only ask that they install security cameras like what I asked before more throughout this neighborhood as my package got stolen a week ago. This will help the security and the long lasting community overall.

4.6
Verified Homeowner
La Mirada, on Nov 15, 2023

Follow up visits during first year ownership.

5.0
Verified Homeowner
La Mirada, on Nov 15, 2023

Olson Homes is always on top of everything with regards to our units and request. They always make sure everything is done right and on time

4.8
Verified Homeowner
La Mirada, on Sep 21, 2023

I liked many things about the home.

4.8
Verified Homeowner
La Mirada, on Jul 24, 2023

Lack of security and not allowed to add security on our own. They want a certain look, but not our safety

4.9
Verified Homeowner
La Mirada, on Jul 18, 2023

Our only negative feedback is the garage size. It does not allow for storage room or adequate trash bin placement.

4.7
Verified Homeowner
La Mirada, on Jul 16, 2023

None

4.4
Verified Homeowner
La Mirada, on Jun 02, 2023

Really helpful whenever there is any issue. Nothing to dislike

4.5
Verified Homeowner
La Mirada, on Apr 03, 2023

They reply and fix it as right away. Very fast response.

4.9
Verified Homeowner
La Mirada, on Mar 30, 2023

Continued service from Homeowner Satisfaction Representative, Sorin, is always amazing.

4.8
Verified Homeowner