Top Homebuilder Ratings & Reviews

Olson Homes

Estrella Walk - La Puente

80 Homeowner Reviews Completed Nov 2023 - Dec 2024

Olson Homes

Overall Satisfaction

4.8
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

4.8

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

Olson Homes logo
#1 Builder for Best Overall Customer Experience
2017-2018 & 2020!

Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

La Puente, on Aug 08, 2024

Very helpful , friendly …

5.0
Verified Homeowner
La Puente, CA , on Oct 01, 2024

The preferred lender was not so informative and wish it was more streamlined and communicative

4.1
Verified Homeowner
La Puente, on Dec 17, 2024

We had water pipe leaks and toilet sewer problems it was not expected with a new house and was stressful to us. Some other fixes but not a big deal. We like everything else.

5.0
Verified Homeowner
La Puente, on Jul 14, 2024

Good

5.0
Verified Homeowner
La Puente, CA , on Aug 21, 2024

I had the pleasure of working with Olson Homes on my new home, and i couldn't be happier with the results. From the very beginning, their team was professional, attentive, and responsive to my needs and ideas.

4.9
Verified Homeowner
La Puente, on Dec 04, 2024

I have appreciated the high quality of customer service by [name removed].

4.8
Verified Homeowner
La Puente, on Jul 13, 2024

[Translated from ZH-S] like it all

5.0
Verified Homeowner
La Puente, CA , on Aug 20, 2024

[name removed] and [name removed] are really friendly and helpful.

5.0
Verified Homeowner
La Puente, on Dec 03, 2024

We were kept updated throughout the whole process, prior to closing, and felt communication was consistent afterwards, as well. Our [name removed] representative was delightful and the quality of the home was great. Any issues we had were address quickly and smoothly.

4.5
Verified Homeowner
La Puente, on Jul 12, 2024

I like that [name removed] consistently follows up on everything that i need fixed

5.0
Verified Homeowner
La Puente, CA , on Aug 11, 2024

very satisfied.

4.8
Verified Homeowner
La Puente, on Nov 19, 2024

Quality assurance

4.9
Verified Homeowner
La Puente, CA , on Feb 13, 2024

There was consistent communication throughout the whole process. Even after the home buying process was completed, we had confidence that we would be able to reach out to anyone - from the sales representative to the [name removed] community liaison. It was great!

5.0
Verified Homeowner
La Puente, on Jun 25, 2024

Very Good Warranty Service/Customer Care and Very Patient

5.0
Verified Homeowner
La Puente, on Oct 27, 2024

I like my experience with Olson Homes. They are professional at what they do.

5.0
Verified Homeowner
La Puente, CA, on Jan 10, 2024

I was updated throughout the phase of my home building process. Excellent build quality.

4.9
Verified Homeowner
La Puente, on May 28, 2024

That i havent the need to use it!

5.0
Verified Homeowner
La Puente, on Aug 26, 2024

Good quality home. Professional staff to answer all inquiries and address all issues

5.0
Verified Homeowner
La Puente, CA, on Jan 07, 2024

We are first time house owner. Our purchase experience with [name removed] has been wonderfully. [name removed] and [name removed] has been super helpful to us. They had provided us the best home buying experience!

5.0
Verified Homeowner
La Puente, on Apr 08, 2024

The responses from customer care is quick and excellent

5.0
Verified Homeowner
La Puente, on Aug 21, 2024

I liked the community so far, haven’t had much issues. Any issues I had, [name removed] would help out any way possible.

4.8
Verified Homeowner
La Puente, CA, on Dec 31, 2023

[Translated from ZH-S] The details are well done.

4.9
Verified Homeowner
La Puente, on Apr 03, 2024

None

5.0
Verified Homeowner
La Puente, CA, on Nov 14, 2023

The site management suffs always helpful to answer my concerns and concerns about our concerns.

5.0
Verified Homeowner
La Puente, on Mar 29, 2024

Any issues with place, I have brought up to the rep and was arranged accordingly. I have not had any issues whatsoever.

5.0
Verified Homeowner
La Puente, CA, on Nov 13, 2023

Dislike the time between the contract and move-in. Overall, everything has been well.

5.0
Verified Homeowner
La Puente, on Mar 29, 2024

Very thorough inspection

5.0
Verified Homeowner
La Puente, CA, on Nov 10, 2023

I liked the ability of getting in contact with anyone on the team, including sales and my lender. It can be intimidating to give people a call for a simple question and I appreciate them reaching out via text if needed, and responding as quick as possible. I also appreciate that my main contact was with [name removed], but if needed, [name removed] also stepped in and answered questions I might've had as well. Also after move-in -- I really enjoy the quality of service after the purchase of the home, specifically [name removed] who goes above and beyond his efforts to ensure satisfaction is met. From something simple as - the trash schedule, post office mail, helping with my front door lock (needed some tweak to the latch) - his efforts haven't gone unnoticed and makes [name removed] Home feel like a family effort in the whole home process.

5.0
Verified Homeowner
La Puente, CA, on Nov 06, 2023

The overall experience is excellent.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

La Puente, CA , on Oct 01, 2024

The preferred lender was not so informative and wish it was more streamlined and communicative

4.1
Verified Homeowner
La Puente, CA , on Aug 21, 2024

I had the pleasure of working with Olson Homes on my new home, and i couldn't be happier with the results. From the very beginning, their team was professional, attentive, and responsive to my needs and ideas.

4.9
Verified Homeowner
La Puente, CA , on Aug 20, 2024

[name removed] and [name removed] are really friendly and helpful.

5.0
Verified Homeowner
La Puente, CA , on Aug 11, 2024

very satisfied.

4.8
Verified Homeowner
La Puente, CA , on Feb 13, 2024

There was consistent communication throughout the whole process. Even after the home buying process was completed, we had confidence that we would be able to reach out to anyone - from the sales representative to the [name removed] community liaison. It was great!

5.0
Verified Homeowner
La Puente, CA, on Jan 10, 2024

I was updated throughout the phase of my home building process. Excellent build quality.

4.9
Verified Homeowner
La Puente, CA, on Jan 07, 2024

We are first time house owner. Our purchase experience with [name removed] has been wonderfully. [name removed] and [name removed] has been super helpful to us. They had provided us the best home buying experience!

5.0
Verified Homeowner
La Puente, CA, on Dec 31, 2023

[Translated from ZH-S] The details are well done.

4.9
Verified Homeowner
La Puente, CA, on Nov 14, 2023

The site management suffs always helpful to answer my concerns and concerns about our concerns.

5.0
Verified Homeowner
La Puente, CA, on Nov 13, 2023

Dislike the time between the contract and move-in. Overall, everything has been well.

5.0
Verified Homeowner
La Puente, CA, on Nov 10, 2023

I liked the ability of getting in contact with anyone on the team, including sales and my lender. It can be intimidating to give people a call for a simple question and I appreciate them reaching out via text if needed, and responding as quick as possible. I also appreciate that my main contact was with [name removed], but if needed, [name removed] also stepped in and answered questions I might've had as well. Also after move-in -- I really enjoy the quality of service after the purchase of the home, specifically [name removed] who goes above and beyond his efforts to ensure satisfaction is met. From something simple as - the trash schedule, post office mail, helping with my front door lock (needed some tweak to the latch) - his efforts haven't gone unnoticed and makes [name removed] Home feel like a family effort in the whole home process.

5.0
Verified Homeowner
La Puente, CA, on Nov 06, 2023

The overall experience is excellent.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Puente, on Aug 08, 2024

Very helpful , friendly …

5.0
Verified Homeowner
La Puente, on Jul 14, 2024

Good

5.0
Verified Homeowner
La Puente, on Jul 13, 2024

[Translated from ZH-S] like it all

5.0
Verified Homeowner
La Puente, on Jul 12, 2024

I like that [name removed] consistently follows up on everything that i need fixed

5.0
Verified Homeowner
La Puente, on Jun 25, 2024

Very Good Warranty Service/Customer Care and Very Patient

5.0
Verified Homeowner
La Puente, on May 28, 2024

That i havent the need to use it!

5.0
Verified Homeowner
La Puente, on Apr 08, 2024

The responses from customer care is quick and excellent

5.0
Verified Homeowner
La Puente, on Apr 03, 2024

None

5.0
Verified Homeowner
La Puente, on Mar 29, 2024

Any issues with place, I have brought up to the rep and was arranged accordingly. I have not had any issues whatsoever.

5.0
Verified Homeowner
La Puente, on Mar 29, 2024

Very thorough inspection

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Puente, on Dec 17, 2024

We had water pipe leaks and toilet sewer problems it was not expected with a new house and was stressful to us. Some other fixes but not a big deal. We like everything else.

5.0
Verified Homeowner
La Puente, on Dec 04, 2024

I have appreciated the high quality of customer service by [name removed].

4.8
Verified Homeowner
La Puente, on Dec 03, 2024

We were kept updated throughout the whole process, prior to closing, and felt communication was consistent afterwards, as well. Our [name removed] representative was delightful and the quality of the home was great. Any issues we had were address quickly and smoothly.

4.5
Verified Homeowner
La Puente, on Nov 19, 2024

Quality assurance

4.9
Verified Homeowner
La Puente, on Oct 27, 2024

I like my experience with Olson Homes. They are professional at what they do.

5.0
Verified Homeowner
La Puente, on Aug 26, 2024

Good quality home. Professional staff to answer all inquiries and address all issues

5.0
Verified Homeowner
La Puente, on Aug 21, 2024

I liked the community so far, haven’t had much issues. Any issues I had, [name removed] would help out any way possible.

4.8
Verified Homeowner