Overall Satisfaction
Community Profile
2017-2018 & 2020!
Each Olson community starts with a simple question. How can we give homeowners the best quality of life possible? The answer starts with where we build. Committed to seeing the potential of the urban landscape, we re-entitle, rezone, and develop underutilized parcels, building energy-efficient homes that are close to jobs, key transportation links, and numerous recreational and entertainment options. Since most of our communities are in mature neighborhoods, they require minimal infrastructure, helping to keep construction costs low, taxes reasonable, and home prices attainable. Each Olson community name includes the word “walk” because our vision is for homeowners to be able to exit their front door and walk to shopping, restaurants, cafes, and schools, engaging with their neighbors and becoming part of the fabric of their cities.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers
La Puente, CA , on Oct 01, 2024
The preferred lender was not so informative and wish it was more streamlined and communicative
La Puente, on Dec 17, 2024
We had water pipe leaks and toilet sewer problems it was not expected with a new house and was stressful to us. Some other fixes but not a big deal. We like everything else.
La Puente, on Jan 31, 2025
Common yard belong to HOA doesn’t meet my expectations
La Puente, CA , on Aug 21, 2024
I had the pleasure of working with Olson Homes on my new home, and i couldn't be happier with the results. From the very beginning, their team was professional, attentive, and responsive to my needs and ideas.
La Puente, on Dec 04, 2024
I have appreciated the high quality of customer service by [name removed].
La Puente, on Jan 28, 2025
What I liked most was my interactions with [name removed]. He has helped me with all my needs.
La Puente, CA , on Aug 20, 2024
[name removed] and [name removed] are really friendly and helpful.
La Puente, on Dec 03, 2024
We were kept updated throughout the whole process, prior to closing, and felt communication was consistent afterwards, as well. Our [name removed] representative was delightful and the quality of the home was great. Any issues we had were address quickly and smoothly.
La Puente, on Dec 30, 2024
[name removed] is always being responsible and helpful. Overall, I am satisfied.
La Puente, on Dec 29, 2024
[name removed] sales representative [name removed] is awesome! He scheduled all our fixes in one day and they were done the same day.
La Puente, CA , on Feb 13, 2024
There was consistent communication throughout the whole process. Even after the home buying process was completed, we had confidence that we would be able to reach out to anyone - from the sales representative to the [name removed] community liaison. It was great!
La Puente, on Oct 27, 2024
I like my experience with Olson Homes. They are professional at what they do.
La Puente, on Dec 28, 2024
My Experience with [name removed] has been exceptional, especially when it comes to customer care. The Level of the responsiveness and attention of detail is truly impressive.
La Puente, CA, on Jan 10, 2024
I was updated throughout the phase of my home building process. Excellent build quality.
La Puente, on Aug 26, 2024
Good quality home. Professional staff to answer all inquiries and address all issues
La Puente, on Dec 27, 2024
Like - All questions were never left unanswered, the warranty experience has been absolutely great working with [name removed]. Very attentive and responsive whenever we had any type of concerns.
La Puente, CA, on Jan 07, 2024
We are first time house owner. Our purchase experience with [name removed] has been wonderfully. [name removed] and [name removed] has been super helpful to us. They had provided us the best home buying experience!
La Puente, on Aug 21, 2024
I liked the community so far, haven’t had much issues. Any issues I had, [name removed] would help out any way possible.
La Puente, CA, on Dec 31, 2023
[Translated from ZH-S] The details are well done.
La Puente, CA, on Nov 14, 2023
The site management suffs always helpful to answer my concerns and concerns about our concerns.
La Puente, CA, on Nov 13, 2023
Dislike the time between the contract and move-in. Overall, everything has been well.
La Puente, on Jul 12, 2024
I like that [name removed] consistently follows up on everything that i need fixed
La Puente, CA, on Nov 10, 2023
I liked the ability of getting in contact with anyone on the team, including sales and my lender. It can be intimidating to give people a call for a simple question and I appreciate them reaching out via text if needed, and responding as quick as possible. I also appreciate that my main contact was with [name removed], but if needed, [name removed] also stepped in and answered questions I might've had as well. Also after move-in -- I really enjoy the quality of service after the purchase of the home, specifically [name removed] who goes above and beyond his efforts to ensure satisfaction is met. From something simple as - the trash schedule, post office mail, helping with my front door lock (needed some tweak to the latch) - his efforts haven't gone unnoticed and makes [name removed] Home feel like a family effort in the whole home process.
La Puente, on Jun 25, 2024
Very Good Warranty Service/Customer Care and Very Patient
La Puente, on Apr 08, 2024
The responses from customer care is quick and excellent
La Puente, on Mar 29, 2024
Any issues with place, I have brought up to the rep and was arranged accordingly. I have not had any issues whatsoever.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
La Puente, CA , on Oct 01, 2024
The preferred lender was not so informative and wish it was more streamlined and communicative
La Puente, CA , on Aug 21, 2024
I had the pleasure of working with Olson Homes on my new home, and i couldn't be happier with the results. From the very beginning, their team was professional, attentive, and responsive to my needs and ideas.
La Puente, CA , on Aug 20, 2024
[name removed] and [name removed] are really friendly and helpful.
La Puente, CA , on Feb 13, 2024
There was consistent communication throughout the whole process. Even after the home buying process was completed, we had confidence that we would be able to reach out to anyone - from the sales representative to the [name removed] community liaison. It was great!
La Puente, CA, on Jan 10, 2024
I was updated throughout the phase of my home building process. Excellent build quality.
La Puente, CA, on Jan 07, 2024
We are first time house owner. Our purchase experience with [name removed] has been wonderfully. [name removed] and [name removed] has been super helpful to us. They had provided us the best home buying experience!
La Puente, CA, on Dec 31, 2023
[Translated from ZH-S] The details are well done.
La Puente, CA, on Nov 14, 2023
The site management suffs always helpful to answer my concerns and concerns about our concerns.
La Puente, CA, on Nov 13, 2023
Dislike the time between the contract and move-in. Overall, everything has been well.
La Puente, CA, on Nov 10, 2023
I liked the ability of getting in contact with anyone on the team, including sales and my lender. It can be intimidating to give people a call for a simple question and I appreciate them reaching out via text if needed, and responding as quick as possible. I also appreciate that my main contact was with [name removed], but if needed, [name removed] also stepped in and answered questions I might've had as well. Also after move-in -- I really enjoy the quality of service after the purchase of the home, specifically [name removed] who goes above and beyond his efforts to ensure satisfaction is met. From something simple as - the trash schedule, post office mail, helping with my front door lock (needed some tweak to the latch) - his efforts haven't gone unnoticed and makes [name removed] Home feel like a family effort in the whole home process.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
La Puente, on Jan 31, 2025
Common yard belong to HOA doesn’t meet my expectations
La Puente, on Jan 28, 2025
What I liked most was my interactions with [name removed]. He has helped me with all my needs.
La Puente, on Dec 30, 2024
[name removed] is always being responsible and helpful. Overall, I am satisfied.
La Puente, on Dec 29, 2024
[name removed] sales representative [name removed] is awesome! He scheduled all our fixes in one day and they were done the same day.
La Puente, on Dec 28, 2024
My Experience with [name removed] has been exceptional, especially when it comes to customer care. The Level of the responsiveness and attention of detail is truly impressive.
La Puente, on Dec 27, 2024
Like - All questions were never left unanswered, the warranty experience has been absolutely great working with [name removed]. Very attentive and responsive whenever we had any type of concerns.
La Puente, on Jul 12, 2024
I like that [name removed] consistently follows up on everything that i need fixed
La Puente, on Jun 25, 2024
Very Good Warranty Service/Customer Care and Very Patient
La Puente, on Apr 08, 2024
The responses from customer care is quick and excellent
La Puente, on Mar 29, 2024
Any issues with place, I have brought up to the rep and was arranged accordingly. I have not had any issues whatsoever.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
La Puente, on Dec 17, 2024
We had water pipe leaks and toilet sewer problems it was not expected with a new house and was stressful to us. Some other fixes but not a big deal. We like everything else.
La Puente, on Dec 04, 2024
I have appreciated the high quality of customer service by [name removed].
La Puente, on Dec 03, 2024
We were kept updated throughout the whole process, prior to closing, and felt communication was consistent afterwards, as well. Our [name removed] representative was delightful and the quality of the home was great. Any issues we had were address quickly and smoothly.
La Puente, on Oct 27, 2024
I like my experience with Olson Homes. They are professional at what they do.
La Puente, on Aug 26, 2024
Good quality home. Professional staff to answer all inquiries and address all issues