Top Homebuilder Ratings & Reviews

Olson Homes

Oak Walk - Los Alamitos

80 Homeowner Reviews Completed Sep 2020 - Oct 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.7

Lender Experience

4.9

Construction Experience

4.8

Customer Care Experience

5.0

Home Readiness

4.5

Installation & Workmanship

4.7
Oak Walk ExteriorOak Walk InteriorOak Walk Interior

Community Profile

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Located in Los Alamitos, Oak Walk is the Orange County new home community for homebuyers looking for a safe, family-centric neighborhood in one of Southern California’s most authentic small cities. Built by The Olson Company, the townhomes at Oak Walk feature up to 4 bedrooms, 3.5 bathrooms, 3-car direct access garages, contemporary styled living spaces and eat-in kitchens designed for entertaining. Located in the prestigious Los Alamitos Unified School District, Oak Walk is a wonderful place to raise children and enjoy popular community pursuits such as Los Alamitos High School sports, Youth Flag Football Friday Night Lights, concerts and productions at the city’s many parks, local farmers markets, and trips to nearby Seal Beach. Minutes from the 5, 405, 605, 91 and 22 freeways, Oak Walk gives residents easy access to the employment centers in LA, South Bay, Orange County and the San Gabriel Valley.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

Los Alamitos, CA, on Jul 14, 2021

[name removed] and flexibility and sticking with me through qualification and lender challenges.

4.8
Verified Homeowner
Los Alamitos, on Sep 11, 2021

They are like family!

5.0
Verified Homeowner
Los Alamitos, on Sep 17, 2021

Quality, professional courtesy, Olson Homes signature

4.2
Verified Homeowner
Los Alamitos, CA, on Apr 14, 2021

That you couldn’t have certified installers install your own equal materials. Also, a bit more pricing info showing the delta between material and install cost that is owed with the base price and those same prices for each upgrade.

4.6
Verified Homeowner
Los Alamitos, on Aug 03, 2021

Our beautiful home, and a friendly [name removed].

5.0
Verified Homeowner
Los Alamitos, on Aug 13, 2021

It’s been a pleasure dealing with [name removed]. Any questions I have he either helps or points me in the right direction. For example, when we had an issue with our ceiling fan switches.

5.0
Verified Homeowner
Los Alamitos, CA, on Mar 29, 2021

Loved all the people we interacted within the entire process. Everyone was so nice and helpful.

5.0
Verified Homeowner
Los Alamitos, on Aug 12, 2021

So far so good!

5.0
Verified Homeowner
Los Alamitos, CA, on Mar 29, 2021

Easy going!

5.0
Verified Homeowner
Los Alamitos, on Aug 11, 2021

It has been spot on

5.0
Verified Homeowner
Los Alamitos, CA, on Mar 28, 2021

Very easy

5.0
Verified Homeowner
Los Alamitos, on Apr 20, 2021

I do like customer service, responds and delivery promises on time

4.7
Verified Homeowner
Los Alamitos, CA, on Dec 02, 2020

Handling of my my contract was in a professional manner, open straight forward. I am fully satisfy working with the sales deportment and superb A+ service providing company's Sr. Homeowner Satisfaction [name removed] [name removed]. ????

5.0
Verified Homeowner
Los Alamitos, on Apr 15, 2021

Customer service and follow-up has been exceptional.

5.0
Verified Homeowner
Los Alamitos, CA, on Nov 15, 2020

Everyone I conducted business with was personable and professional; and I felt like they had my best interests at heart.

4.8
Verified Homeowner
Los Alamitos, on Apr 01, 2021

Oslain team is very awesome, always ready to help

5.0
Verified Homeowner
Los Alamitos, CA, on Nov 11, 2020

Great communication

5.0
Verified Homeowner
Los Alamitos, on Mar 28, 2021

So far, I have no complaints. I have dealt with [name removed], as an assigned contact he is always very responsive, well informed and pleasant to deal with.

4.8
Verified Homeowner
Los Alamitos, CA, on Nov 05, 2020

Water board delays

4.9
Verified Homeowner
Los Alamitos, on Mar 08, 2021

Customer care coordinated by [name removed] has been outstanding. Did not give 10 overall because of Olson Homes electrical design where refrigerator is not on a dedicated circuit and has blown multiple times. [name removed] and the electrician have implemented a "work around" but disappointed that this ever happened because refrigerator content was spoiled.

5.0
Verified Homeowner
Los Alamitos, CA, on Nov 01, 2020

Very good.

4.8
Verified Homeowner
Los Alamitos, on Mar 06, 2021

[name removed] has been taking great care of us and checking on our unit at the intervals he has said he would. [name removed] has also been awesome and routinely says hello when he is on site and always asks if there is anything we need. When we reach out with any concerns we receive prompt responses and resolutions to the issue.

5.0
Verified Homeowner
Los Alamitos, CA, on Oct 31, 2020

I really have nothing to complain about, there are no dislikes. This is an amazing crew from [name removed] to [name removed] and everyone in between. Whenever there was a question, I received an answer right away, if there was an issue (which if there were, it was minor and not due to [name removed], but rather outside of their control) and when I had to move out of my previous residence before our newhome was ready, [name removed] made sure to take care of us. The fact that we have a customer service specialist with us for the next 10 years is awesome! They really take care of their buyers and make them feel like family!

4.6
Verified Homeowner
Los Alamitos, CA, on Oct 30, 2020

The whole process with [name removed] company purchased this amazing home was beyond expectation. [name removed], [name removed], and [name removed] helped us every steps, even with delay of closing, [name removed] always calm and put up with my high level of stress. i am so grateful what [name removed] team done and offered to my family. we enjoyed our beautiful home now, and with [name removed]'s help with things need extra care. The wait was worthy and i highly will recommend your company to my friends and family. Thank you [name removed] , your all are amazing.

5.0
Verified Homeowner
Los Alamitos, CA, on Oct 23, 2020

Our move-in date was significantly delayed due to Water Board issues, but the [name removed] team was outstanding in keeping us informed of status/progress -- kudos to [name removed] for her frequent and transparent updates! We also were pleasantly surprised by [name removed]'s gestures to welcome us to our [name removed] [name removed] home -- the gifts during the delay, the household cleaning supplies at the close of escrow, the ice cream/lunches upon move-in, and the picnic backpack. All were unexpected and welcome gestures that demonstrated [name removed]'s commitment to its homeowners -- the marketing brochures referencing welcoming us to the "[name removed] family" were true.

4.9
Verified Homeowner
Los Alamitos, CA, on Oct 23, 2020

Well, it's becoming a memory now, but having multiple close dates that kept shifting due to the water board, during the middle of a pandemic was honestly a bad experience for everyone.

4.8
Verified Homeowner
Los Alamitos, CA, on Sep 22, 2020

All the Olson Company employees we have worked with (in particular, Deborah Pilon and Jason Voegeli) have gone far beyond our expectations in terms of customer service. They have been helpful, informative, supportive and very pleasant to deal with throughout the process. I have consistently felt that they are honest and genuinely interested in making sure things go well for my family and that our questions/concerns are addressed.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Los Alamitos, CA, on Jul 14, 2021

[name removed] and flexibility and sticking with me through qualification and lender challenges.

4.8
Verified Homeowner
Los Alamitos, CA, on Apr 14, 2021

That you couldn’t have certified installers install your own equal materials. Also, a bit more pricing info showing the delta between material and install cost that is owed with the base price and those same prices for each upgrade.

4.6
Verified Homeowner
Los Alamitos, CA, on Mar 29, 2021

Loved all the people we interacted within the entire process. Everyone was so nice and helpful.

5.0
Verified Homeowner
Los Alamitos, CA, on Mar 29, 2021

Easy going!

5.0
Verified Homeowner
Los Alamitos, CA, on Mar 28, 2021

Very easy

5.0
Verified Homeowner
Los Alamitos, CA, on Dec 02, 2020

Handling of my my contract was in a professional manner, open straight forward. I am fully satisfy working with the sales deportment and superb A+ service providing company's Sr. Homeowner Satisfaction [name removed] [name removed]. ????

5.0
Verified Homeowner
Los Alamitos, CA, on Nov 15, 2020

Everyone I conducted business with was personable and professional; and I felt like they had my best interests at heart.

4.8
Verified Homeowner
Los Alamitos, CA, on Nov 11, 2020

Great communication

5.0
Verified Homeowner
Los Alamitos, CA, on Nov 05, 2020

Water board delays

4.9
Verified Homeowner
Los Alamitos, CA, on Nov 01, 2020

Very good.

4.8
Verified Homeowner
Los Alamitos, CA, on Oct 31, 2020

I really have nothing to complain about, there are no dislikes. This is an amazing crew from [name removed] to [name removed] and everyone in between. Whenever there was a question, I received an answer right away, if there was an issue (which if there were, it was minor and not due to [name removed], but rather outside of their control) and when I had to move out of my previous residence before our newhome was ready, [name removed] made sure to take care of us. The fact that we have a customer service specialist with us for the next 10 years is awesome! They really take care of their buyers and make them feel like family!

4.6
Verified Homeowner
Los Alamitos, CA, on Oct 30, 2020

The whole process with [name removed] company purchased this amazing home was beyond expectation. [name removed], [name removed], and [name removed] helped us every steps, even with delay of closing, [name removed] always calm and put up with my high level of stress. i am so grateful what [name removed] team done and offered to my family. we enjoyed our beautiful home now, and with [name removed]'s help with things need extra care. The wait was worthy and i highly will recommend your company to my friends and family. Thank you [name removed] , your all are amazing.

5.0
Verified Homeowner
Los Alamitos, CA, on Oct 23, 2020

Our move-in date was significantly delayed due to Water Board issues, but the [name removed] team was outstanding in keeping us informed of status/progress -- kudos to [name removed] for her frequent and transparent updates! We also were pleasantly surprised by [name removed]'s gestures to welcome us to our [name removed] [name removed] home -- the gifts during the delay, the household cleaning supplies at the close of escrow, the ice cream/lunches upon move-in, and the picnic backpack. All were unexpected and welcome gestures that demonstrated [name removed]'s commitment to its homeowners -- the marketing brochures referencing welcoming us to the "[name removed] family" were true.

4.9
Verified Homeowner
Los Alamitos, CA, on Oct 23, 2020

Well, it's becoming a memory now, but having multiple close dates that kept shifting due to the water board, during the middle of a pandemic was honestly a bad experience for everyone.

4.8
Verified Homeowner
Los Alamitos, CA, on Sep 22, 2020

All the Olson Company employees we have worked with (in particular, Deborah Pilon and Jason Voegeli) have gone far beyond our expectations in terms of customer service. They have been helpful, informative, supportive and very pleasant to deal with throughout the process. I have consistently felt that they are honest and genuinely interested in making sure things go well for my family and that our questions/concerns are addressed.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Los Alamitos, on Sep 11, 2021

They are like family!

5.0
Verified Homeowner
Los Alamitos, on Aug 13, 2021

It’s been a pleasure dealing with [name removed]. Any questions I have he either helps or points me in the right direction. For example, when we had an issue with our ceiling fan switches.

5.0
Verified Homeowner
Los Alamitos, on Aug 12, 2021

So far so good!

5.0
Verified Homeowner
Los Alamitos, on Aug 11, 2021

It has been spot on

5.0
Verified Homeowner
Los Alamitos, on Apr 20, 2021

I do like customer service, responds and delivery promises on time

4.7
Verified Homeowner
Los Alamitos, on Apr 15, 2021

Customer service and follow-up has been exceptional.

5.0
Verified Homeowner
Los Alamitos, on Apr 01, 2021

Oslain team is very awesome, always ready to help

5.0
Verified Homeowner
Los Alamitos, on Mar 28, 2021

So far, I have no complaints. I have dealt with [name removed], as an assigned contact he is always very responsive, well informed and pleasant to deal with.

4.8
Verified Homeowner
Los Alamitos, on Mar 08, 2021

Customer care coordinated by [name removed] has been outstanding. Did not give 10 overall because of Olson Homes electrical design where refrigerator is not on a dedicated circuit and has blown multiple times. [name removed] and the electrician have implemented a "work around" but disappointed that this ever happened because refrigerator content was spoiled.

5.0
Verified Homeowner
Los Alamitos, on Mar 06, 2021

[name removed] has been taking great care of us and checking on our unit at the intervals he has said he would. [name removed] has also been awesome and routinely says hello when he is on site and always asks if there is anything we need. When we reach out with any concerns we receive prompt responses and resolutions to the issue.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Los Alamitos, on Sep 17, 2021

Quality, professional courtesy, Olson Homes signature

4.2
Verified Homeowner
Los Alamitos, on Aug 03, 2021

Our beautiful home, and a friendly [name removed].

5.0
Verified Homeowner