Top Homebuilder Ratings & Reviews

Olson Homes

Portola Walk - La Habra

30 Homeowner Reviews Completed Jun 2020 - Dec 2021

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0
Courtyard/BBQ areaPlan 5 Kitchen/Dining

Community Profile

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Situated at the center of the greatest La Habra has to offer; Portola Walk boasts in-town living in North Orange County. Close to the East San Gabriel Valley and just moments away from Beach Boulevard, you’ll be living with the best of both worlds: close proximity to work and school, plus local access to neighborhood shops, restaurants and entertainment venues. Best of all—each of Portola Walk’s 50 townhomes feature energy efficient designs created with quality craftsmanship that’s been perfected with over 25 years of homebuilding experience.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS
Purchase Experience Testimonials from Real Homebuyers

La Habra, CA, on Feb 11, 2020

The service

5.0
Verified Homeowner
La Habra, on Jun 15, 2020

Customer care has been great and I haven’t had any issues that include warranty service.

5.0
Verified Homeowner
La Habra, on Dec 01, 2020

The customer service is bars above everyone. They did a great job!

5.0
Verified Homeowner
La Habra, CA, on Jan 23, 2020

Good after service

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

The ease of getting ahold of [name removed] and the rapid response time when something has gone wrong.

5.0
Verified Homeowner
La Habra, on Nov 12, 2020

The customer service and follow up even after moving in.

4.5
Verified Homeowner
La Habra, CA, on Dec 21, 2019

Timeliness/communication

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

[name removed] is very helpful and he makes me feel like there is someone to take care of my housing related problems.

5.0
Verified Homeowner
La Habra, on Nov 07, 2020

Fast service and very friendly.

4.6
Verified Homeowner
La Habra, CA, on Dec 16, 2019

Best salesperson ever!! The [name removed] company has strong customer service with follow up from the contract through move in. Even after, [name removed] is looking out after each homeowners. I think they were the best sales team and supporters from The Olson Company at Portolawalk! Strongly recommend!!

5.0
Verified Homeowner
La Habra, on Jun 07, 2020

Good follow up when I request something.

4.9
Verified Homeowner
La Habra, on Oct 25, 2020

I like how they work and the staffs were very friendly!

4.3
Verified Homeowner
La Habra, CA, on Dec 14, 2019

Sales was great. [name removed] was great. Overall a great experience.

4.9
Verified Homeowner
La Habra, on Jun 05, 2020

[name removed] always comes and check with the condition of the house which other builder doesn’t do that. Great service!

5.0
Verified Homeowner
La Habra, on Sep 30, 2020

The follow up was rushed and never followed through completely.

3.2
Verified Homeowner
La Habra, CA, on Dec 03, 2019

Speedy.

3.8
Verified Homeowner
La Habra, on Jun 02, 2020

great after sale services.

5.0
Verified Homeowner
La Habra, on Sep 19, 2020

Hope [name removed]'s company can use better quality construction material and other elements for the interior and exterior build.

4.4
Verified Homeowner
La Habra, CA, on Nov 27, 2019

Post move in service and communication with [name removed]. Stand up guy who's looking to ensure honest level of workmanship from all the contractors so the home owner (me) is satisfied.

4.5
Verified Homeowner
La Habra, on May 19, 2020

Any time I have had any questions or concerns, [name removed] has always addressed it and I appreciate that. Thanks [name removed]!

5.0
Verified Homeowner
La Habra, on Sep 12, 2020

Timeliness in responding/correcting an issues we had!

4.7
Verified Homeowner
La Habra, CA, on Oct 10, 2019

[removed] and [removed] were very kind and very helpful.

4.3
Verified Homeowner
La Habra, on May 19, 2020

[name removed] is the best customer service representative for us. He went way beyond normal customer service and provide us with continuous excellent service to our home.

5.0
Verified Homeowner
La Habra, on Sep 09, 2020

Like: Friendly staff, and willingness to help Dislike: Who can dislike The Olson Company?

5.0
Verified Homeowner
La Habra, CA, on Sep 24, 2019

customer service

4.3
Verified Homeowner
La Habra, on May 14, 2020

[name removed]’s honesty

5.0
Verified Homeowner
La Habra, on Jul 19, 2020

[name removed] is the best!!!

5.0
Verified Homeowner
La Habra, CA, on Sep 21, 2019

[removed] people are very nice.

5.0
Verified Homeowner
La Habra, on May 10, 2020

The timely response for service/repairs.

5.0
Verified Homeowner
La Habra, on Jul 10, 2020

Nothing!

5.0
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Everyone that we have worked with has been incredibly friendly, warm & so helpful!

5.0
Verified Homeowner
La Habra, on May 09, 2020

Friendliness and willingness to help

5.0
Verified Homeowner
La Habra, on Jul 09, 2020

We love our home and their customer service is wonderful!

4.9
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Interaction with the home advisors

5.0
Verified Homeowner
La Habra, on Mar 03, 2020

The constant follow up by the Homeowner Satisfaction [name removed] to make sure all things in the home are working well and that all aspects of the home meet my satisfaction.

4.3
Verified Homeowner
La Habra, on Apr 21, 2020

People! All the [name removed] people are super friendly and easy to work with.

5.0
Verified Homeowner
La Habra, CA, on Sep 16, 2019

The office staff, construction managers, construction workers, and everyone I worked with through [removed] was extremely kind and helpful! They continue to check in on me after being moved in for over a month.

5.0
Verified Homeowner
La Habra, on Dec 18, 2019

Both [name removed] and [name removed] are doing an amazing job during presales, sales and post sales process. [name removed] is a good resource during the walkthroughs and always trying to help where he can. [name removed] is amazing!

4.9
Verified Homeowner
La Habra, on Feb 28, 2020

Reliable customer service

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

[removed], [removed], [removed], [removed] all made my experience wonderful

5.0
Verified Homeowner
La Habra, on Feb 26, 2020

[name removed] has been wonderful! As first time home owners, it's really helpful having his support and being able to reach out to him with any concerns.

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

Extremely smooth home buying experience.

5.0
Verified Homeowner
La Habra, on Feb 21, 2020

Attentive and responsive

4.7
Verified Homeowner
La Habra, CA, on May 31, 2019

The interfacing team ([removed] and [removed])

4.6
Verified Homeowner
La Habra, on Feb 17, 2020

Timely communication and great customer service.

5.0
Verified Homeowner
La Habra, CA, on May 16, 2019

Both sales rep [removed] and customer service rep [removed] have been very engaging, caring and above very genuine with their approach. #1 in service

5.0
Verified Homeowner
La Habra, on Feb 02, 2020

[name removed] helped out all the things what I needed!!

5.0
Verified Homeowner
La Habra, CA, on May 07, 2019

[removed], Homeowner Satisfaction [removed] is very proactive and tries to always make sure we are satisfied with the home and is very attentive of our needs.

4.9
Verified Homeowner
La Habra, on Sep 27, 2019

They are very consistent and keep up with everything.

5.0
Verified Homeowner
La Habra, CA, on Apr 30, 2019

Contract and after service

4.9
Verified Homeowner
La Habra, on Aug 04, 2019

Prompt care for residents

4.8
Verified Homeowner
La Habra, CA, on Apr 30, 2019

I like how smoothly everything went!

5.0
Verified Homeowner
La Habra, on Jun 30, 2019

Very responsive.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

La Habra, CA, on Feb 11, 2020

The service

5.0
Verified Homeowner
La Habra, CA, on Jan 23, 2020

Good after service

5.0
Verified Homeowner
La Habra, CA, on Dec 21, 2019

Timeliness/communication

5.0
Verified Homeowner
La Habra, CA, on Dec 16, 2019

Best salesperson ever!! The [name removed] company has strong customer service with follow up from the contract through move in. Even after, [name removed] is looking out after each homeowners. I think they were the best sales team and supporters from The Olson Company at Portolawalk! Strongly recommend!!

5.0
Verified Homeowner
La Habra, CA, on Dec 14, 2019

Sales was great. [name removed] was great. Overall a great experience.

4.9
Verified Homeowner
La Habra, CA, on Dec 03, 2019

Speedy.

3.8
Verified Homeowner
La Habra, CA, on Nov 27, 2019

Post move in service and communication with [name removed]. Stand up guy who's looking to ensure honest level of workmanship from all the contractors so the home owner (me) is satisfied.

4.5
Verified Homeowner
La Habra, CA, on Oct 10, 2019

[removed] and [removed] were very kind and very helpful.

4.3
Verified Homeowner
La Habra, CA, on Sep 24, 2019

customer service

4.3
Verified Homeowner
La Habra, CA, on Sep 21, 2019

[removed] people are very nice.

5.0
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Everyone that we have worked with has been incredibly friendly, warm & so helpful!

5.0
Verified Homeowner
La Habra, CA, on Sep 19, 2019

Interaction with the home advisors

5.0
Verified Homeowner
La Habra, CA, on Sep 16, 2019

The office staff, construction managers, construction workers, and everyone I worked with through [removed] was extremely kind and helpful! They continue to check in on me after being moved in for over a month.

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

[removed], [removed], [removed], [removed] all made my experience wonderful

5.0
Verified Homeowner
La Habra, CA, on Sep 09, 2019

Extremely smooth home buying experience.

5.0
Verified Homeowner
La Habra, CA, on May 31, 2019

The interfacing team ([removed] and [removed])

4.6
Verified Homeowner
La Habra, CA, on May 16, 2019

Both sales rep [removed] and customer service rep [removed] have been very engaging, caring and above very genuine with their approach. #1 in service

5.0
Verified Homeowner
La Habra, CA, on May 07, 2019

[removed], Homeowner Satisfaction [removed] is very proactive and tries to always make sure we are satisfied with the home and is very attentive of our needs.

4.9
Verified Homeowner
La Habra, CA, on Apr 30, 2019

Contract and after service

4.9
Verified Homeowner
La Habra, CA, on Apr 30, 2019

I like how smoothly everything went!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Habra, on Jun 15, 2020

Customer care has been great and I haven’t had any issues that include warranty service.

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

The ease of getting ahold of [name removed] and the rapid response time when something has gone wrong.

5.0
Verified Homeowner
La Habra, on Jun 13, 2020

[name removed] is very helpful and he makes me feel like there is someone to take care of my housing related problems.

5.0
Verified Homeowner
La Habra, on Jun 07, 2020

Good follow up when I request something.

4.9
Verified Homeowner
La Habra, on Jun 05, 2020

[name removed] always comes and check with the condition of the house which other builder doesn’t do that. Great service!

5.0
Verified Homeowner
La Habra, on Jun 02, 2020

great after sale services.

5.0
Verified Homeowner
La Habra, on May 19, 2020

Any time I have had any questions or concerns, [name removed] has always addressed it and I appreciate that. Thanks [name removed]!

5.0
Verified Homeowner
La Habra, on May 19, 2020

[name removed] is the best customer service representative for us. He went way beyond normal customer service and provide us with continuous excellent service to our home.

5.0
Verified Homeowner
La Habra, on May 14, 2020

[name removed]’s honesty

5.0
Verified Homeowner
La Habra, on May 10, 2020

The timely response for service/repairs.

5.0
Verified Homeowner
La Habra, on May 09, 2020

Friendliness and willingness to help

5.0
Verified Homeowner
La Habra, on Apr 21, 2020

People! All the [name removed] people are super friendly and easy to work with.

5.0
Verified Homeowner
La Habra, on Feb 28, 2020

Reliable customer service

5.0
Verified Homeowner
La Habra, on Feb 26, 2020

[name removed] has been wonderful! As first time home owners, it's really helpful having his support and being able to reach out to him with any concerns.

5.0
Verified Homeowner
La Habra, on Feb 21, 2020

Attentive and responsive

4.7
Verified Homeowner
La Habra, on Feb 17, 2020

Timely communication and great customer service.

5.0
Verified Homeowner
La Habra, on Feb 02, 2020

[name removed] helped out all the things what I needed!!

5.0
Verified Homeowner
La Habra, on Sep 27, 2019

They are very consistent and keep up with everything.

5.0
Verified Homeowner
La Habra, on Aug 04, 2019

Prompt care for residents

4.8
Verified Homeowner
La Habra, on Jun 30, 2019

Very responsive.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

La Habra, on Dec 01, 2020

The customer service is bars above everyone. They did a great job!

5.0
Verified Homeowner
La Habra, on Nov 12, 2020

The customer service and follow up even after moving in.

4.5
Verified Homeowner
La Habra, on Nov 07, 2020

Fast service and very friendly.

4.6
Verified Homeowner
La Habra, on Oct 25, 2020

I like how they work and the staffs were very friendly!

4.3
Verified Homeowner
La Habra, on Sep 30, 2020

The follow up was rushed and never followed through completely.

3.2
Verified Homeowner
La Habra, on Sep 19, 2020

Hope [name removed]'s company can use better quality construction material and other elements for the interior and exterior build.

4.4
Verified Homeowner
La Habra, on Sep 12, 2020

Timeliness in responding/correcting an issues we had!

4.7
Verified Homeowner
La Habra, on Sep 09, 2020

Like: Friendly staff, and willingness to help Dislike: Who can dislike The Olson Company?

5.0
Verified Homeowner
La Habra, on Jul 19, 2020

[name removed] is the best!!!

5.0
Verified Homeowner
La Habra, on Jul 10, 2020

Nothing!

5.0
Verified Homeowner
La Habra, on Jul 09, 2020

We love our home and their customer service is wonderful!

4.9
Verified Homeowner
La Habra, on Mar 03, 2020

The constant follow up by the Homeowner Satisfaction [name removed] to make sure all things in the home are working well and that all aspects of the home meet my satisfaction.

4.3
Verified Homeowner
La Habra, on Dec 18, 2019

Both [name removed] and [name removed] are doing an amazing job during presales, sales and post sales process. [name removed] is a good resource during the walkthroughs and always trying to help where he can. [name removed] is amazing!

4.9
Verified Homeowner