Top Homebuilder Ratings & Reviews

Pacific Communities

Pacific Creekside

13 Homeowner Reviews Completed Apr 2023 - Oct 2024

Overall Satisfaction

4.1
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

5.0

Options Coordinator

5.0

Flooring Selections

5.0

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.2

Installation & Workmanship

4.7

Community Profile

Pacific Creekside Encore in West Palmdale is an extension of our very popular 1 and 2-story homes. Encore includes 111 homes with 6 floor plans ranging from 2,207-4,679 square feet.  Enjoy modern style and comfort with our Smart by DesignSM philosophy, featuring homes with open floor plans, convenient downstairs bedrooms and baths, large entertainment lofts, vaulted ceilings, and gourmet kitchens with island.* Adjacent to Armargosa Creek Natural Park, Pacific Creekside Encore offers the best of both worlds – open space with the convenience of urban living. Residents will have easy access to the 14 Freeway and nearby amenities, including Highland High School, the Antelope Valley Fashion Center, and the Palmdale Regional Medical Center.




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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Palmdale, on Dec 23, 2022

[name removed] is fantastic. I’m confident he’s helpful to all needs

5.0
Verified Homeowner
Palmdale, CA, on Oct 08, 2022

This was the best experience we have had. It was a fast and smooth process.

4.9
Verified Homeowner
Palmdale, on Aug 03, 2024

I liked the home sold to me by Pacific Communities

4.8
Verified Homeowner
Palmdale, CA, on Sep 04, 2022

Increasing home cost price and duration to complete home

4.5
Verified Homeowner
Palmdale, on Dec 15, 2022

Everything has been fixed when it falls apart, your people are very kind and courteous

4.6
Verified Homeowner
Palmdale, on Jun 30, 2023

Communication problem. Heating problem has not been resolved in spite of 6 visits by your contractor. Water leakage in one of the bedrooms window.

1.4
Verified Homeowner
Palmdale, CA, on Aug 24, 2022

The customer service from the sales office was amazing. All though there were several delays the team did everything in their power to keep us updated?

4.8
Verified Homeowner
Palmdale, on Nov 30, 2022

It has always felt like I am bothering the staff when I call them about my issues, particularly those in the corporate office.

1.2
Verified Homeowner
Palmdale, on May 28, 2023

Excellent service and responsive team

5.0
Verified Homeowner
Palmdale, CA, on Aug 13, 2022

Delay after delay. 4+ months past contact. Limited options to choose from.

3.7
Verified Homeowner
Palmdale, on Oct 25, 2022

At first it was not up to an acceptable standard and it would take far too long to have someone reach out and rectify the issues. But it has greatly improved and the most recent customer service rep ([name removed]) has gone above and beyond to assure that our areas of concern were rectified and completed with excellence.

5.0
Verified Homeowner
Palmdale, on Apr 29, 2023

Horrible closing experience. Lack of communication during closing and I felt the company was not quite honest. They didn’t want to close and tried everything to let me leave the contract.

3.3
Verified Homeowner
Palmdale, CA, on Jul 29, 2022

Horrible closing experience, took too long due to “appliance shortage” when the builder could just give me the option back to buy my own appliances. Major issues during move in- no AC, defects in cabinetry and painting issues

3.5
Verified Homeowner
Palmdale, on Oct 24, 2022

Something are not covered need more details on what is covered

4.9
Verified Homeowner
Palmdale, on Apr 06, 2023

Overall, My family enjoys our new home. However, I gave the survey an 8 out of 10 because the home was built during the pandemic which caused major delays in all facets of the building process. The site supervisor failed to follow-up on sub contractors which led to problems within my home. I'm still dealing with home repairs that should have been completed prior to move-in.

4.7
Verified Homeowner
Palmdale, CA, on Jul 11, 2022

The length of time it took because they could not get materials but they were pretty good about getting out that information to us. I love my house and there are just small things they need to fix

4.2
Verified Homeowner
Palmdale, on Oct 21, 2022

Customer Care is great with [name removed], but the most of the service people who come out do half ass jobs to fix a problem temporarily instead of doing it right the first time.

4.5
Verified Homeowner
Palmdale, on Mar 23, 2023

Service request submitted 2/11/2023 but no resolve has been reached.

3.9
Verified Homeowner
Palmdale, CA, on Jul 05, 2022

It too FOREVER to receive my home. It still took over a month to have the cracked tiled in our shower fixed, we still can't use it because they haven't installed the handle. I am still waiting for for my upstairs microwave trim piece to be delivered and installed. We constantly get poked from nails at the end of all the carpeting. There are several areas throughout the house where the carpet is not installed properly and you can literally pull it up. No one seems to care how we feel or think about our house, we would truly expect far better results and service for such an expensive home.

3.8
Verified Homeowner
Palmdale, on Oct 10, 2022

There have been a lot of things that have not gone as promised. Just rude, disappointing people/promises.

2.5
Verified Homeowner
Palmdale, on Mar 08, 2023

We went with a few upgrades at the very beginning of our new build process so we wouldn’t have to hassle with finding the right sizes that fit the space or worrying about the quality but we weren’t met with quality or the right product. Our dishwasher is not the greatest and our wine fridge is waaaayyyy smaller than the hole that we left “built in” for it. We were met with the builders making a cabinet “edge”.

3.5
Verified Homeowner
Palmdale, CA, on Jul 04, 2022

Significant delays --which fine, cause by Covid so understandable. Horrendous "walk-through" if you can even call it that. There are SO many problems with the house and it has now become a significant burden to attempt to get everything corrected.

2.4
Verified Homeowner
Palmdale, on Aug 19, 2022

Extremely dissatisfy with everything basically paid for a half-ass done home.

0.8
Verified Homeowner
Palmdale, on Mar 05, 2023

Length of time to get anything fixed Vendors XXXXX Management XXXXX s Quality of work XXXXX s

1.5
Verified Homeowner
Palmdale, CA, on Jun 19, 2022

Disliked the delays that took my home 15 months to he built

4.5
Verified Homeowner
Palmdale, on Aug 13, 2022

Took too long and projects were not completed, leading to another service request on our end

3.0
Verified Homeowner
Palmdale, on Jan 17, 2023

A lot of things were not finished when I moved into my home. I’ve been here almost a year and there are still things that are not yet complete in my home. We even had a fire hazard due to wrong installation of the dryer. There are a lot of areas that were not painted correctly and a lot of areas where there are cracks in the drywall. Our floors are also uneven both upstairs and downstairs. We also had a lot of issues with our doors and the doorhandles.

3.1
Verified Homeowner
Palmdale, on Aug 11, 2022

Gonzolo is very helpful and informative

5.0
Verified Homeowner
Palmdale, on Jan 11, 2023

office staff were helpful

4.6
Verified Homeowner
Palmdale, CA, on Jun 13, 2022

Lack of individual communication regarding specific demand. My experience required consistently following up with request or desire for additional specification or instructions or solar payoff.

4.5
Verified Homeowner
Menifee, on Dec 04, 2021

The experience is fine it’s just little things I find wrong.

4.8
Verified Homeowner
Palmdale, on May 31, 2022

We have been in our home for six months and have had many issues, incomplete items, damaged or defective items. I have submitted customer services requests but many have gone unaddressed or ignored.

1.4
Verified Homeowner
Palmdale, CA, on Jun 03, 2022

the waiting period during the covid -19 breakout.

4.9
Verified Homeowner
Palmdale, on Jul 22, 2021

It has been almost a year and some projects still haven’t been completed.

3.1
Verified Homeowner
Palmdale, on May 26, 2022

I’ve used the warranty service a couple times. Once for my stucco cracking which was swift when [name removed] was in charge and in another situation when my heat wasn’t working properly which [name removed] also took care of quickly

3.9
Verified Homeowner
Palmdale, on Feb 05, 2022

I like that customer service confirms receipt of my concern, I don’t like how long it takes for things to be completed. We still haven’t gotten a new garage door, that was damaged when installed, prior to my move-in on 9/4/21.

2.2
Verified Homeowner
Palmdale, on Nov 24, 2021

They are lacking the [name removed] power to fix all the things that we have had issues with.

1.8
Verified Homeowner
Palmdale, on Nov 17, 2021

Good we have already had to use it .

4.7
Verified Homeowner
Palmdale, on Dec 23, 2020

Dislikes: communication between warranty service/customer care and homeowner. Only hear when I complain. Likes: when an issue is fixed it usually fixed the first time.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Palmdale, CA, on Oct 08, 2022

This was the best experience we have had. It was a fast and smooth process.

4.9
Verified Homeowner
Palmdale, CA, on Sep 04, 2022

Increasing home cost price and duration to complete home

4.5
Verified Homeowner
Palmdale, CA, on Aug 24, 2022

The customer service from the sales office was amazing. All though there were several delays the team did everything in their power to keep us updated?

4.8
Verified Homeowner
Palmdale, CA, on Aug 13, 2022

Delay after delay. 4+ months past contact. Limited options to choose from.

3.7
Verified Homeowner
Palmdale, CA, on Jul 29, 2022

Horrible closing experience, took too long due to “appliance shortage” when the builder could just give me the option back to buy my own appliances. Major issues during move in- no AC, defects in cabinetry and painting issues

3.5
Verified Homeowner
Palmdale, CA, on Jul 11, 2022

The length of time it took because they could not get materials but they were pretty good about getting out that information to us. I love my house and there are just small things they need to fix

4.2
Verified Homeowner
Palmdale, CA, on Jul 05, 2022

It too FOREVER to receive my home. It still took over a month to have the cracked tiled in our shower fixed, we still can't use it because they haven't installed the handle. I am still waiting for for my upstairs microwave trim piece to be delivered and installed. We constantly get poked from nails at the end of all the carpeting. There are several areas throughout the house where the carpet is not installed properly and you can literally pull it up. No one seems to care how we feel or think about our house, we would truly expect far better results and service for such an expensive home.

3.8
Verified Homeowner
Palmdale, CA, on Jul 04, 2022

Significant delays --which fine, cause by Covid so understandable. Horrendous "walk-through" if you can even call it that. There are SO many problems with the house and it has now become a significant burden to attempt to get everything corrected.

2.4
Verified Homeowner
Palmdale, CA, on Jun 19, 2022

Disliked the delays that took my home 15 months to he built

4.5
Verified Homeowner
Palmdale, CA, on Jun 13, 2022

Lack of individual communication regarding specific demand. My experience required consistently following up with request or desire for additional specification or instructions or solar payoff.

4.5
Verified Homeowner
Palmdale, CA, on Jun 03, 2022

the waiting period during the covid -19 breakout.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palmdale, on Dec 23, 2022

[name removed] is fantastic. I’m confident he’s helpful to all needs

5.0
Verified Homeowner
Palmdale, on Dec 15, 2022

Everything has been fixed when it falls apart, your people are very kind and courteous

4.6
Verified Homeowner
Palmdale, on Nov 30, 2022

It has always felt like I am bothering the staff when I call them about my issues, particularly those in the corporate office.

1.2
Verified Homeowner
Palmdale, on Oct 25, 2022

At first it was not up to an acceptable standard and it would take far too long to have someone reach out and rectify the issues. But it has greatly improved and the most recent customer service rep ([name removed]) has gone above and beyond to assure that our areas of concern were rectified and completed with excellence.

5.0
Verified Homeowner
Palmdale, on Oct 24, 2022

Something are not covered need more details on what is covered

4.9
Verified Homeowner
Palmdale, on Oct 21, 2022

Customer Care is great with [name removed], but the most of the service people who come out do half ass jobs to fix a problem temporarily instead of doing it right the first time.

4.5
Verified Homeowner
Palmdale, on Oct 10, 2022

There have been a lot of things that have not gone as promised. Just rude, disappointing people/promises.

2.5
Verified Homeowner
Palmdale, on Aug 19, 2022

Extremely dissatisfy with everything basically paid for a half-ass done home.

0.8
Verified Homeowner
Palmdale, on Aug 13, 2022

Took too long and projects were not completed, leading to another service request on our end

3.0
Verified Homeowner
Palmdale, on Aug 11, 2022

Gonzolo is very helpful and informative

5.0
Verified Homeowner
Palmdale, on May 31, 2022

We have been in our home for six months and have had many issues, incomplete items, damaged or defective items. I have submitted customer services requests but many have gone unaddressed or ignored.

1.4
Verified Homeowner
Palmdale, on May 26, 2022

I’ve used the warranty service a couple times. Once for my stucco cracking which was swift when [name removed] was in charge and in another situation when my heat wasn’t working properly which [name removed] also took care of quickly

3.9
Verified Homeowner
Palmdale, on Feb 05, 2022

I like that customer service confirms receipt of my concern, I don’t like how long it takes for things to be completed. We still haven’t gotten a new garage door, that was damaged when installed, prior to my move-in on 9/4/21.

2.2
Verified Homeowner
Palmdale, on Nov 24, 2021

They are lacking the [name removed] power to fix all the things that we have had issues with.

1.8
Verified Homeowner
Palmdale, on Nov 17, 2021

Good we have already had to use it .

4.7
Verified Homeowner
Palmdale, on Dec 23, 2020

Dislikes: communication between warranty service/customer care and homeowner. Only hear when I complain. Likes: when an issue is fixed it usually fixed the first time.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Palmdale, on Aug 03, 2024

I liked the home sold to me by Pacific Communities

4.8
Verified Homeowner
Palmdale, on Jun 30, 2023

Communication problem. Heating problem has not been resolved in spite of 6 visits by your contractor. Water leakage in one of the bedrooms window.

1.4
Verified Homeowner
Palmdale, on May 28, 2023

Excellent service and responsive team

5.0
Verified Homeowner
Palmdale, on Apr 29, 2023

Horrible closing experience. Lack of communication during closing and I felt the company was not quite honest. They didn’t want to close and tried everything to let me leave the contract.

3.3
Verified Homeowner
Palmdale, on Apr 06, 2023

Overall, My family enjoys our new home. However, I gave the survey an 8 out of 10 because the home was built during the pandemic which caused major delays in all facets of the building process. The site supervisor failed to follow-up on sub contractors which led to problems within my home. I'm still dealing with home repairs that should have been completed prior to move-in.

4.7
Verified Homeowner
Palmdale, on Mar 23, 2023

Service request submitted 2/11/2023 but no resolve has been reached.

3.9
Verified Homeowner
Palmdale, on Mar 08, 2023

We went with a few upgrades at the very beginning of our new build process so we wouldn’t have to hassle with finding the right sizes that fit the space or worrying about the quality but we weren’t met with quality or the right product. Our dishwasher is not the greatest and our wine fridge is waaaayyyy smaller than the hole that we left “built in” for it. We were met with the builders making a cabinet “edge”.

3.5
Verified Homeowner
Palmdale, on Mar 05, 2023

Length of time to get anything fixed Vendors XXXXX Management XXXXX s Quality of work XXXXX s

1.5
Verified Homeowner
Palmdale, on Jan 17, 2023

A lot of things were not finished when I moved into my home. I’ve been here almost a year and there are still things that are not yet complete in my home. We even had a fire hazard due to wrong installation of the dryer. There are a lot of areas that were not painted correctly and a lot of areas where there are cracks in the drywall. Our floors are also uneven both upstairs and downstairs. We also had a lot of issues with our doors and the doorhandles.

3.1
Verified Homeowner
Palmdale, on Jan 11, 2023

office staff were helpful

4.6
Verified Homeowner
Menifee, on Dec 04, 2021

The experience is fine it’s just little things I find wrong.

4.8
Verified Homeowner
Palmdale, on Jul 22, 2021

It has been almost a year and some projects still haven’t been completed.

3.1
Verified Homeowner