Homebuilder Ratings & Reviews

Pacific Communities Reviews

148 Homeowner Reviews Completed Apr 2023 - Oct 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Palmdale, CA, on Oct 01, 2024

I like that I can get my walls fixed if they are chipped. Recently I called about my tub and that was fixed

4.4
Verified Homeowner
Palmdale, CA, on Sep 29, 2024

Everything has been great

4.1
Verified Homeowner
Palmdale, CA, on Sep 14, 2024

I loved everything from the initial contact to closing.

5.0
Verified Homeowner
Hesperia, CA, on Sep 06, 2024

The staff truly cares. I love that they are all friendly and kind. They care for the new home owners and go above and beyond to make sure we are happy and feel at home.

5.0
Verified Homeowner
Hesperia, CA, on Sep 01, 2024

The process was smooth and easy

5.0
Verified Homeowner
Victorville, CA, on Sep 01, 2024

This is our first time buying with Pacific community. The Sales people, Builder even the loan lady [Deninne Wier] whatever they promise we got. BIG THANKS TO EVERYONE.

5.0
Verified Homeowner
Victorville, CA, on Aug 30, 2024

It was good, but time schedulimg did not have any flexibility, so didnt like that.

4.5
Verified Homeowner
Victorville, CA, on Aug 30, 2024

I liked the communication that was clear and often between myself and the Pacific Jasper Team.

4.9
Verified Homeowner
Hesperia, CA, on Aug 26, 2024

We liked everything about our purchase experience with Pacific Community especially the community service care.

5.0
Verified Homeowner
Hesperia, CA, on Aug 16, 2024

Everyone was helpfull guy mani in sales office and mani in field officer were helpfull and made my purchase experience too good

5.0
Verified Homeowner
Palmdale, CA, on Aug 03, 2024

I liked the home sold to me by Pacific Communities

4.8
Verified Homeowner
Lancaster, CA, on Jul 10, 2024

everything perfect without problems in our house and the staff very friendly and professional

5.0
Verified Homeowner
Palmdale, CA, on Jun 26, 2024

From contract through move-in my husband and I felt very supported throughout the process. The sales team and the loan officer were there for us. Any questions we had were answered. There wasn't anything they kept from us, there was always transparency. Even up until we move-in there were a couple of things we stumbled; however, the technicians were there to take care of any issues that needed to be fixed.

5.0
Verified Homeowner
Hesperia, CA, on Jun 15, 2024

Mostly that the backyard wasn't level ground.

3.9
Verified Homeowner
Palmdale, CA, on Jun 03, 2024

The whole process was fast and organized. Thanks to Michelle and Allan they made our experience wonderful and easy. Their communication was awesome

4.5
Verified Homeowner
Palmdale, CA, on May 28, 2024

Customer care super fast and reliable.

5.0
Verified Homeowner
Palmdale, CA, on May 23, 2024

I am happy overall

5.0
Verified Homeowner
Hesperia, CA, on May 22, 2024

The prompt response and no issues in meeting our request.

5.0
Verified Homeowner
Palmdale, CA, on May 16, 2024

Hi I waited a month for [name removed] and [name removed] to come out to see a problem we had with electric and the yard . After they came the problem remains unfixed for the electrical. We are completely dissatisfied with how we are treated and it should not be like this. I will not recommend Pacific Communities because the warranty we are suppose to have is not being honored and the attitude of [name removed] from customer service and [name removed] a private contractor is so disrespectful we even got laughed by [name removed] the way I called my son papito a Spanish saying not happy at all.

0.5
Verified Homeowner
Palmdale, CA, on May 15, 2024

I liked how fast and easy the process of buying my first home was.

4.9
Verified Homeowner

Builder Profile

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.