Homebuilder Ratings & Reviews

Pacific Communities Reviews

183 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Palmdale, CA, on Sep 25, 2025

The house is absolutely beautiful and I don’t have any real complaints. What I would say needs improvement is the water pressure from the showers and sinks as it is way too low and needs to be adjusted. It may be nice to ask the homeowners what their preferences are when setting it up.

5.0
Verified Homeowner
Hesperia, CA, on Sep 20, 2025

The staff is friendly kind and both [name removed]’s are great and [name removed] too. They listen to my concerns and get the problem solved soon I don’t have to keep calling or putting in requests

5.0
Verified Homeowner
Palmdale, CA, on Sep 19, 2025

No issues or complaints

5.0
Verified Homeowner
Simi Valley, CA, on Sep 18, 2025

Very easy to communicate Pacific Communities. When submitting work requests, very timely responses and getting vendors to come out to inspect and resolve issues. Only issue we had was some of the rooms with carpet, the flooring has dips. They are very noticeable, but since they are within code, they were not fixed.

4.9
Verified Homeowner
Hesperia, CA, on Sep 14, 2025

Couple cosmetic issues that need to be resolved

5.0
Verified Homeowner
Hesperia, CA, on Sep 14, 2025

I love how my family and I were treated since day one we right away said yes to our home once we saw our future home we stopped looking and call out agent. The staff in Pacific Communities are top 10.

5.0
Verified Homeowner
Lancaster, CA, on Sep 08, 2025

Excellent

5.0
Verified Homeowner
Victorville, CA, on Aug 30, 2025

I loved how [name removed] greeted us and showed us the properties available. She has lots of patience. I also liked how [name removed] gave us our walk home orientation and explained everything to us. Everything from start to finish was very smooth.

4.9
Verified Homeowner
Lancaster, CA, on Aug 22, 2025

Pacific communities delivered on producing a beautiful home with little flaws, however, the communication during the buying process was hectic, we received very few updates regarding the complications and delays in the build.

4.0
Verified Homeowner
Hesperia, CA, on Aug 22, 2025

Lied and false promises on multiple occasions

2.4
Verified Homeowner
Victorville, CA, on Aug 14, 2025

I dislike the push back times on building

4.7
Verified Homeowner
Lancaster, CA, on Aug 13, 2025

Friendly staff

3.7
Verified Homeowner
Hesperia, CA , on Aug 12, 2025

I like [name removed] & [name removed] follow thru, I did not like Solar nightmare

4.9
Verified Homeowner
Hesperia, CA , on Jul 29, 2025

It's great that the neighborhood seems quiet and safe. However, there are too many cars parked on the street, and it's inconvenient when other people's cars are parked in front of my house, making it difficult to get my car in and out of the garage. Also, many parts of the road pavement are in poor condition.

4.5
Verified Homeowner
Simi Valley, CA, on Jul 14, 2025

[name removed]/[name removed] are great. Thank you team.

4.9
Verified Homeowner
Victorville, CA, on Jul 03, 2025

[name removed] and her staff is excellent, very friendly, professional and courteous

5.0
Verified Homeowner
Hesperia, CA, on Jun 16, 2025

Like: Attentiveness of all staff involved in the delivery of our home and the resolution of issues with the home. Dislike: Dealing with the Design Center over an error of delivery of faulty blinds.

4.8
Verified Homeowner
Palmdale, CA, on Jun 15, 2025

The support during escrow as well as the support after I purchased my home

5.0
Verified Homeowner
Palmdale, CA , on Jun 11, 2025

La atención y la rapidez en atender cuando solicitas resolver un cambio o obtener la ayuda precencial

5.0
Verified Homeowner
Palmdale, CA, on Jun 05, 2025

The process of seeing my home built from ground up. The front office was extremely hands up keeping me up to date weekly keeping me extremely anticipated. While I watched one of my dream homes being built. Loved the experience

5.0
Verified Homeowner

Builder Profile

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.