Homebuilder Ratings & Reviews

Pacific Communities Reviews

163 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Palmdale, CA, on May 04, 2025

Many service calls for careless situations.

4.8
Verified Homeowner
Simi Valley, CA, on Apr 30, 2025

[name removed] the sales Agent was great. When we submit work request, we get timely responses and effective communication. Only negative was there could have been a deeper cleaning prior to close (however that was at move-in). Also there was one issue with the floor having dips in certain spots you can feel through carpet, but since within standard acceptable threshold, nothing was done to fix.

5.0
Verified Homeowner
Victorville, CA, on Apr 28, 2025

[name removed], [name removed], and [name removed] were pleasant to work with.

5.0
Verified Homeowner
Palmdale, CA , on Apr 28, 2025

How easy everything was

4.6
Verified Homeowner
Lancaster, CA, on Apr 27, 2025

None against. But the wait time for [name removed]

4.4
Verified Homeowner
Hesperia, CA, on Apr 22, 2025

Everyone was very helpful

4.8
Verified Homeowner
Lancaster, CA, on Apr 19, 2025

Did not have the house ready when it was said it was going to be . Lost my rate

4.2
Verified Homeowner
Lancaster, CA, on Apr 14, 2025

Move in delay 3 months

4.9
Verified Homeowner
Hesperia, CA, on Apr 11, 2025

I liked that they take care of your issues right away and their head of maintenance, [name removed], is always a phone call away

4.9
Verified Homeowner
Lancaster, CA, on Apr 11, 2025

[name removed] (the super) has been great throughout the whole process

4.0
Verified Homeowner
Palmdale, CA, on Apr 10, 2025

[name removed] at Pacific community has been has been great at answering all my questions and making the process a lot smoother.

5.0
Verified Homeowner
Lancaster, CA, on Apr 09, 2025

Disliked some of the delayed for the meters although that’s out of the control of pacific. I like the they still check in even tho we closed already.

4.9
Verified Homeowner
Victorville, CA, on Apr 08, 2025

The contract experience

2.5
Verified Homeowner
Victorville, CA, on Mar 15, 2025

I loved how they answered every question I need to be answered. Also loved the office lady name [name removed], she helped us out a lot and always answered calls when needed. Thank you

5.0
Verified Homeowner
Victorville, CA, on Mar 13, 2025

So far I have no complaints

3.9
Verified Homeowner
Hesperia, CA, on Mar 12, 2025

I loved the quality of our home and our neighbors that we have made in our New Home. But, best of all we all agree that if it wasn't for [name removed] our experience here and all that he did to make us feel comfortable and feel like we belonged in this house we wouldn't have decided to make our home our forever home. Thank you for everything you all did to make our dreams possible. Also being able to help our children buy homes next to us make this experience so much better!! We have two of our kids buy homes in this same street was one of my many dreams and another was to have homes in a cul-de-sac was another. Thank you again [name removed] for all you help.

5.0
Verified Homeowner
Hesperia, CA , on Mar 12, 2025

Solar activation process

4.7
Verified Homeowner
Palmdale, CA, on Mar 11, 2025

Let me start off with saying my family and I LOOOOVE our sales consultant [name removed]!! She is is just an amazing person overall! We felt very comfortable with her, she goes above and beyond! I absolutely LOVE our community, it’s quiet, peaceful and safe. Moving here was the best decision my family and I made.

5.0
Verified Homeowner
Hesperia, CA, on Mar 08, 2025

The sales team was great ([name removed] & [name removed]), loan officer a pleasure to deal with ([name removed]) and the follow-up home maintenance & introduction personnel ([name removed] & [name removed]) were very helpful and informative! The only issue we had, and it was a big one for us, was that the closing date kept getting delayed to the point where it went past the closing date of the home we were moving from...at no fault of us. Our funding was already transferred and placed in holding. Meanwhile, we had to rent 2 storage units and live out of motels and AirBnbs until our new home was ready. This was very inconvenient for us and our large dog. Not to mention the additional unexpected out-of-pocket expenses that mounted up to around $3,000. We cannot afford to pay movers again, so we are still gradually moving items from storage into the new home. We are seniors, so it is not as easy as it was when were young. We absolutely love this new house, but the process to get into it was not a pleasant one toward the end. Hopefully, we will look back at this and laugh, but it is too soon to do that. I'm aware that the seller makes no guarantee on when closing of escrow would occur, but we had signed final documents more than once, thinking we were about to close, only to have our hopes dashed. I think Pacific Communities should have met us halfway in either helping with expenses or the lodging and at least have given us a more realistic timeframe for closing.

4.8
Verified Homeowner
Hesperia, CA , on Mar 07, 2025

We barely just moved in and the shower faucet already fallen off twice already. The heater/HVAC has already leaked. The staffs were always helpful though which is good but its just so frustrating that we barely moved in for a week and all this problem keep showing up. Not to mention our closing date was moved too and the house is a new build home so I thought it would be great when we moved in. Not to mention the toilet clogged on like the first week too and charged us $900+ for it. Its almost impossible for anyone to flush that much wet wipes for it to be clogged like that. We were there for less than a week.

4.1
Verified Homeowner

Builder Profile

Pacific Communities logo

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.