Homebuilder Ratings & Reviews

Pacific Communities Reviews

161 Homeowner Reviews Completed May 2025 - Nov 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Palmdale, CA, on Nov 06, 2026

Making claims was easy but the reply to get them fixed took a while

4.4
Verified Homeowner
Menifee, CA, on Nov 06, 2026

Staff was very kind! Homes are beautiful. Overpromising made things hard sometimes, but it all worked out.

4.3
Verified Homeowner
Palmdale, CA, on Nov 02, 2026

The only thing are my doors little off so have to lift the door to completely close but other than that everything else amazing

5.0
Verified Homeowner
Palmdale, CA, on Nov 01, 2026

Everyone made me feel like I deserve this home. There was no information about what plants and trees they planted, that's my only complaint.

4.8
Verified Homeowner
Palmdale, CA, on Oct 25, 2026

Walk through was terrible it felt rushed and an inconvenience for [name removed]. Lack of consistency between the diagrams we were shown for lightening for the comfort level and was delivered. I purchased previously from Pacific Communities (37267 [name removed]) and expected that same quality this time. I have been disappointed.

3.7
Verified Homeowner
Victorville, CA, on Oct 23, 2026

I liked the quality of the home and the people that helped me obtain my new home.

3.7
Verified Homeowner
Menifee, CA, on Oct 23, 2026

I liked everything about my home purchases. There are things I would have wanted to do before house was built but I understand that I did not own the house yet untill completion.

4.8
Verified Homeowner
Menifee, CA, on Oct 23, 2026

Kind of takes long to fix things

4.8
Verified Homeowner
Menifee, CA, on Oct 23, 2026

My first time buying a new home , I'm very pleased with pacific communities, i had a chance to compare other builders and i chose Pacific communities because of the quality of the home.

5.0
Verified Homeowner
Hesperia, CA, on Oct 23, 2026

Overall, my wife [name removed] and I had a positive experience purchasing our new home with Pacific Communities. From signing the contract to receiving our keys, we appreciated the assistance and professionalism throughout the process. Purchasing a home is a major milestone, especially when you're doing it for your family. What we enjoyed most was seeing everything come together and finally moving into a beautiful new home where we can raise our three boys and create lasting memories. We're happy with our purchase and grateful to have a place our family can call home for years to come.

5.0
Verified Homeowner
Lancaster, CA, on Oct 13, 2026

I love everything

5.0
Verified Homeowner
Lancaster, CA, on Oct 09, 2026

I am satisfied with the service.

5.0
Verified Homeowner
Romoland, CA, on Sep 27, 2026

The feed back when submitting a ticket isn’t as insuring. I also wish the home interior should of all been gloss paint, the wet paint is TERRIBLE it dirties fast and it isn’t a simple clean otherwise it smears all over.

3.8
Verified Homeowner
Romoland, CA, on Aug 31, 2026

The inside door handles are very poor quality and always stick. We have had them checked and "fixed" multiple times but they are a bad design and always get stuck. Also, the team may respond to issues relatively promptly but do not fully resolve the issues. There are some issues that have not been resolved since my prepurchase inspection. Also, before we closed escrow we scheduled an appointment to view out home, drove over 3 hours with two small children only to find out the builder changed the locks and did not know how to access them. No explanation was given and we were basically told "oops" with no empathy or apology or concession given for wasting our whole day for nothing.

2.7
Verified Homeowner
Romoland, CA, on Aug 21, 2026

I really like how they treat you as family

4.0
Verified Homeowner
Romoland, CA, on Aug 15, 2026

Not to happy with the [name removed] Timer switch on the home. It somehow resets itself for no reason at all, causing power outages all over the home.

5.0
Verified Homeowner
Palmdale, CA, on Aug 05, 2026

I feel like it’s a question of quality assurance. Loose wires leading to AC going out within 10 days of moving in. Cabinet with broken boards shored up with nails sticking out. Door handles that are loose and locks that stick. Front door jamb that was damaged and molded over. Blinds that were paid in full but not installed in a timely manner with no formal apology from the design center about the huge inconvenience.

4.4
Verified Homeowner
Palmdale, CA, on Aug 01, 2026

I think that the back yards should of been landscaped.

4.9
Verified Homeowner
Lancaster, CA, on Jul 28, 2026

I like that in my own home and that [name removed] and [name removed] made the move feel comfortable. I dislike how the air conditioning system is put in incorrectly. I notice the builders did not do a good job on important appliances.

1.8
Verified Homeowner
Palmdale, CA, on Jun 30, 2026

The way I was treated. With dignity and respect by the seller and the mortgage company.

5.0
Verified Homeowner

Builder Profile

Pacific Communities logo

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.