Homebuilder Ratings & Reviews

Pacific Communities Reviews

173 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Palmdale, CA, on May 27, 2025

Everyone was helpful in answering my questions

5.0
Verified Homeowner
Palmdale, CA, on May 15, 2025

I don’t like All the cracks in the stucco and I have to pay out of pocket to get them fixed .. my solar panels took way too long to get them running and my battery is working yet.. it’s been 6 months and the battery isn’t connected yet. Also, I hate that the sub contractors only want to make early morning appointments to come and fix anything, I’m usually available after 12p and that doesn’t work for them . It’s very frustrating , they rarely want to work with me.. I really like the sales team that you guys have, [name removed] and [name removed] are the best. [name removed] from customer service is also great. He always follows up with the subcontractors, he always makes sure things get done when there are issues. He always responds on a timely manner when I need something done.. keep them, they are the best

4.6
Verified Homeowner
Palmdale, CA, on May 14, 2025

I enjoyed working with [name removed] and [name removed] from the sales office. I did not enjoy being told I am a picky homeowner by I believe his name is [name removed] when I was going through my walkthrough. Maybe he was just joking, but..

5.0
Verified Homeowner
Hesperia, CA, on May 13, 2025

I liked how smoothly everything worked out thanks to there team.

5.0
Verified Homeowner
Victorville, CA, on May 13, 2025

So far, overall is good. I very appreciate the sales team gave me a great help from the beginning to close escrow. Something I don’t like are the garage door malfunctioning and the sink leaking.

4.8
Verified Homeowner
Palmdale, CA, on May 10, 2025

The availability of the staff along with their friendliness and professionalism.

5.0
Verified Homeowner
Palmdale, CA, on May 07, 2025

El mejor servicio al cliente

5.0
Verified Homeowner
Palmdale, CA, on May 04, 2025

Many service calls for careless situations.

4.8
Verified Homeowner
Simi Valley, CA, on Apr 30, 2025

[name removed] the sales Agent was great. When we submit work request, we get timely responses and effective communication. Only negative was there could have been a deeper cleaning prior to close (however that was at move-in). Also there was one issue with the floor having dips in certain spots you can feel through carpet, but since within standard acceptable threshold, nothing was done to fix.

5.0
Verified Homeowner
Victorville, CA, on Apr 28, 2025

[name removed], [name removed], and [name removed] were pleasant to work with.

5.0
Verified Homeowner
Palmdale, CA , on Apr 28, 2025

How easy everything was

4.6
Verified Homeowner
Lancaster, CA, on Apr 27, 2025

None against. But the wait time for [name removed]

4.4
Verified Homeowner
Hesperia, CA, on Apr 22, 2025

Everyone was very helpful

4.8
Verified Homeowner
Lancaster, CA, on Apr 19, 2025

Did not have the house ready when it was said it was going to be . Lost my rate

4.2
Verified Homeowner
Lancaster, CA, on Apr 14, 2025

Move in delay 3 months

4.9
Verified Homeowner
Hesperia, CA, on Apr 11, 2025

I liked that they take care of your issues right away and their head of maintenance, [name removed], is always a phone call away

4.9
Verified Homeowner
Lancaster, CA, on Apr 11, 2025

[name removed] (the super) has been great throughout the whole process

4.0
Verified Homeowner
Palmdale, CA, on Apr 10, 2025

[name removed] at Pacific community has been has been great at answering all my questions and making the process a lot smoother.

5.0
Verified Homeowner
Lancaster, CA, on Apr 09, 2025

Disliked some of the delayed for the meters although that’s out of the control of pacific. I like the they still check in even tho we closed already.

4.9
Verified Homeowner
Victorville, CA, on Apr 08, 2025

The contract experience

2.5
Verified Homeowner

Builder Profile

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.