Homebuilder Ratings & Reviews

Pacific Communities Reviews

187 Homeowner Reviews Completed Dec 2024 - Jun 2026

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Palmdale, CA, on May 24, 2026

The overall purchase experience was very positive from contract to move-in. The communication throughout the process was clear and professional, and the team was helpful in answering questions quickly. I especially liked how smooth and organized the process felt during each stage. The home quality and final walkthrough met my expectations, which made move-in exciting and stress-free. If I had to mention one area for improvement, it would be having slightly more frequent updates during certain phases of construction, but overall I’m very satisfied with the experience and happy with my new home.

5.0
Verified Homeowner
Lancaster, CA, on May 18, 2026

It was quick and easy. I liked dealing with [name removed] and [name removed] they were great.

5.0
Verified Homeowner
Lancaster, CA, on May 12, 2026

[Translated from ES] I am very happy with the service I received during the construction and purchase of my house. Mrs. [name removed] was very kind and helpful, answering all my questions and concerns. Mr. [name removed] was also very kind, guiding us through the house and patiently explaining everything. He has always been supportive and helpful with any questions I've had.

5.0
Verified Homeowner
Lancaster, CA, on May 05, 2026

I love every part of it be treated my family, and I would respect and worked hard to meet deadlines very friendly people call Pacific community 10 out of 10

5.0
Verified Homeowner
Palmdale, CA, on May 03, 2026

I like that [name removed] was with us through every step of the way. She had answers to all of our questions, and was very patient. It was a positive experience.

4.9
Verified Homeowner
Victorville, CA, on Apr 28, 2026

The overall experience of how I was treated as a first time buyer

4.7
Verified Homeowner
Romoland, CA, on Apr 19, 2026

There are many outstanding items noted in my final walk that have not been resolved.

3.5
Verified Homeowner
Romoland, CA, on Apr 19, 2026

Disliked the repeated close date changes

4.6
Verified Homeowner
Romoland, CA, on Apr 19, 2026

[name removed] was very patient with us and answered our questions regardless of how minor they had been. The only downside of the purchase was the uncertainty of a date for moving in due to the city inspector’s extended delays.

4.7
Verified Homeowner
Lancaster, CA, on Mar 18, 2026

[name removed] provided excellent support during the sales process, and [name removed] was also extremely supportive during orientation and continued to assist us whenever we had questions about our home. We appreciate both of their efforts.

4.6
Verified Homeowner
Romoland, CA, on Mar 14, 2026

Everything was nice

4.8
Verified Homeowner
Romoland, CA, on Mar 06, 2026

While I understand that construction timelines can be affected by various hurdles, the quality of the home has been disappointing and does not align with the expectations that were communicated during the buying process. I chose Pacific because of its reputation for building beautiful, quality homes. However, I have experienced multiple issues throughout the house. Several of these concerns were clearly pointed out during my walkthrough/orientation, yet they were never corrected. During that time, I was told this was “not a cookie-cutter home,” but unfortunately the quality I’ve seen has been worse than what I would expect from a typical production home.

2.9
Verified Homeowner
Romoland, CA, on Mar 06, 2026

My point of contact [name removed] was amazing. My Representative which did my walk through [name removed] was extremely knowledgeable and a pleasant to work with as well. The customer service that I have received so far has by far exceeded anything I have ever experienced from other Builders. I would definitely recommend Pacific Communities.

5.0
Verified Homeowner
Hesperia, CA, on Feb 22, 2026

[name removed] was really nice and helpful. My realtor [name removed] was exceptional.

3.6
Verified Homeowner
Palmdale, CA, on Feb 21, 2026

Nothing to dislike

5.0
Verified Homeowner
Victorville, CA, on Feb 18, 2026

I enjoyed my experience with the staff at the [name removed] Community Homes. I also enjoyed watching the home being built.

4.8
Verified Homeowner
Palmdale, CA, on Jan 28, 2026

Ongoing issue with the solar power company, which is not Pacific Communities responsibility, but not resolved.

4.6
Verified Homeowner
Lancaster, CA, on Jan 22, 2026

I greatly appreciated the professionalism and commitment pacific community demonstrated during the buying process.

4.8
Verified Homeowner
Victorville, CA, on Jan 15, 2026

The attention to detail and customer service are exceptional. We even wrote a complementary letter that was posted to the website.

4.9
Verified Homeowner
Victorville, CA, on Dec 03, 2025

The kitchen options

4.5
Verified Homeowner

Builder Profile

Pacific Communities logo

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.