Homebuilder Ratings & Reviews

Pacific Communities Reviews

175 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Lancaster, CA, on Jul 10, 2024

everything perfect without problems in our house and the staff very friendly and professional

5.0
Verified Homeowner
Palmdale, CA, on Jun 26, 2024

From contract through move-in my husband and I felt very supported throughout the process. The sales team and the loan officer were there for us. Any questions we had were answered. There wasn't anything they kept from us, there was always transparency. Even up until we move-in there were a couple of things we stumbled; however, the technicians were there to take care of any issues that needed to be fixed.

5.0
Verified Homeowner
Hesperia, CA, on Jun 15, 2024

Mostly that the backyard wasn't level ground.

3.9
Verified Homeowner
Palmdale, CA, on Jun 03, 2024

The whole process was fast and organized. Thanks to [name removed] and [name removed] they made our experience wonderful and easy. Their communication was awesome

4.5
Verified Homeowner
Palmdale, CA, on May 28, 2024

Customer care super fast and reliable.

5.0
Verified Homeowner
Palmdale, CA, on May 23, 2024

I am happy overall

5.0
Verified Homeowner
Hesperia, CA, on May 22, 2024

The prompt response and no issues in meeting our request.

5.0
Verified Homeowner
Palmdale, CA, on May 16, 2024

Hi I waited a month for [name removed] and [name removed] to come out to see a problem we had with electric and the yard . After they came the problem remains unfixed for the electrical. We are completely dissatisfied with how we are treated and it should not be like this. I will not recommend Pacific Communities because the warranty we are suppose to have is not being honored and the attitude of [name removed] from customer service and [name removed] a private contractor is so disrespectful we even got laughed by [name removed] the way I called my son papito a Spanish saying not happy at all.

0.5
Verified Homeowner
Palmdale, CA, on May 15, 2024

I liked how fast and easy the process of buying my first home was.

4.8
Verified Homeowner
Hesperia, CA, on May 13, 2024

[Translated from ES] The purchasing process was easy, and the office staff was very friendly. (Especially Mrs. [name removed])

5.0
Verified Homeowner
Palmdale, CA, on May 06, 2024

The Custimer care is great but sometimes its hard to get hold to the agent.. but i understand because i know they are busy. But the service they provide is excellent.

4.9
Verified Homeowner
Simi Valley, CA, on May 02, 2024

Please make a correction on my address: 6513 Canyon Oaks Dr. Simi VAlley. Thanks. The website portal does not keep the history-so the homeowner can't see what the problem was. [name removed] is very professional.

4.1
Verified Homeowner
Palmdale, Ca, on Apr 28, 2024

Love how helpful everyone is and quick to action when we need anything.

4.9
Verified Homeowner
Palmdale, CA, on Apr 21, 2024

Overall everything was great, not fully satisfied with lender although she was nice but the numbers changed too many times and didn't give me all my options. There are also some items that were not touched up in the home

4.8
Verified Homeowner
Hesperia, CA, on Apr 13, 2024

Everyone is friendly and I get quick responses to my requests and questions

5.0
Verified Homeowner
Hesperia, CA, on Apr 10, 2024

The customer care experience has been good.

5.0
Verified Homeowner
Palmdale, CA, on Feb 18, 2024

[name removed] and [name removed] were nice and also the rest of the team they covered all the bases we addressed

4.8
Verified Homeowner
Lancaster, CA, on Feb 09, 2024

All customer service from the first moment was always professional, friendly and honest.

5.0
Verified Homeowner
Palmdale, CA, on Jan 29, 2024

I really appreciate [name removed] and [name removed], both ladies were very helpful and available to help me all the way.

5.0
Verified Homeowner
Hesperia, CA, on Jan 17, 2024

I like the fact you guys fix some of the small problems .. in a timely matter . Great service

5.0
Verified Homeowner

Builder Profile

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.