Homebuilder Ratings & Reviews

Pacific Communities Reviews

155 Homeowner Reviews Completed Jun 2023 - Dec 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Simi Valley, CA, on Dec 20, 2024

The overall experience was great. The house cleaning before move-in could have been a little better. Timing on when some issues would be addressed, was not clear. However, all the work is getting done and meeting expectations. We also had a great experience with the builders Sales Agent, [name removed], she was friendly and very communicative.

4.8
Verified Homeowner
Victorville, CA, on Dec 20, 2024

[name removed]! She is the best. A huge part of the reason this happened is she was there and ready for any challenge we faced.

4.7
Verified Homeowner
Hesperia, CA, on Dec 19, 2024

Everything was perfect.

4.2
Verified Homeowner
Hesperia, CA, on Dec 09, 2024

Quick response

4.5
Verified Homeowner
Palmdale, CA, on Dec 09, 2024

Agent [name removed] has been great. She is very responsive and always strives to help with any questions or issues in a timely manner. She has a great attitude.

4.9
Verified Homeowner
Palmdale, CA, on Nov 30, 2024

I like everyone in the sales office they are very nice however the yearly warranty that we have and the people like [name removed] that has to provide service on a warranty that we have are always very neglectful and make us wait to be serviced all the time it takes them at least 2 weeks or more to get back to us and we always have to beg them to service what we have a warranty on they are awful in servicing what you have a yearly warranty on

0.6
Verified Homeowner
Hesperia, CA, on Nov 27, 2024

Everything went so smooth and the house is perfect for us

5.0
Verified Homeowner
Hesperia, CA , on Nov 27, 2024

The only area of concern continues to be Solar situation! Law requires Solar yet Solar partner went bankrupt & Pacific Builders has basically left on homeowners shoulders. As a company you should be driving force to resolve your end user of 100% satisfaction of your product

4.9
Verified Homeowner
Hesperia, CA, on Nov 24, 2024

Yes

5.0
Verified Homeowner
Victorville, CA, on Nov 03, 2024

Everything was pretty much smooth

4.0
Verified Homeowner
Hesperia, CA, on Oct 26, 2024

Professional

5.0
Verified Homeowner
Hesperia, CA, on Oct 19, 2024

How honest everyone was!

5.0
Verified Homeowner
Simi Valley, CA, on Oct 15, 2024

The entire sales team, [name removed], [name removed] and [name removed] were excellent in how we were treated.

4.4
Verified Homeowner
Hesperia, CA, on Oct 08, 2024

easy process. helpful sales agent.

4.9
Verified Homeowner
Palmdale, CA, on Oct 01, 2024

I like that I can get my walls fixed if they are chipped. Recently I called about my tub and that was fixed

4.4
Verified Homeowner
Palmdale, CA, on Sep 29, 2024

Everything has been great

4.1
Verified Homeowner
Palmdale, CA, on Sep 14, 2024

I loved everything from the initial contact to closing.

5.0
Verified Homeowner
Hesperia, CA, on Sep 06, 2024

The staff truly cares. I love that they are all friendly and kind. They care for the new home owners and go above and beyond to make sure we are happy and feel at home.

5.0
Verified Homeowner
Hesperia, CA, on Sep 01, 2024

The process was smooth and easy

5.0
Verified Homeowner
Victorville, CA, on Sep 01, 2024

This is our first time buying with Pacific community. The Sales people, Builder even the loan lady [Deninne Wier] whatever they promise we got. BIG THANKS TO EVERYONE.

5.0
Verified Homeowner

Builder Profile

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.