Top Homebuilder Ratings & Reviews

Pacific Communities

Pacific Marigold Encore

21 Homeowner Reviews Completed Jan 2023 - Jul 2024

Pacific Communities

Overall Satisfaction

4.3
Customers' overall satisfaction
3.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.0

Options Coordinator

4.0

Flooring Selections

4.4

Construction Experience

3.2

Customer Care Experience

4.4

Home Readiness

2.5

Installation & Workmanship

3.9

Community Profile

Pacific Communities logo

Due to such a popular demand from our single-story new home community Pacific Marigold, we have decided to add a few more homesites near the vicinity. Pacific Marigold Encore will feature 43 single-story homes ranging from 1,867 to 2,462 square feet. Model tours are held at Pacific Marigold off Avenue H.





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Lancaster, CA, on Feb 07, 2023

closing date pushed out with little to no insight as to why the delays. Found issues to be addressed in the home prior to closing and have since move in, I have submitted work orders to correct issues to which I have not been given a time frame as to when they will be addressed.

3.7
Verified Homeowner
Lancaster, on Feb 09, 2024

All customer service from the first moment was always professional, friendly and honest.

5.0
Verified Homeowner
Lancaster, on Jul 10, 2024

everything perfect without problems in our house and the staff very friendly and professional

5.0
Verified Homeowner
Lancaster, CA, on Feb 06, 2023

I liked that every question I had about my home was answered and explained. I had the privilege to visit my home in all the stages of construction with sales personnel letting me know what was being done to our home.

4.4
Verified Homeowner
Lancaster, on Oct 10, 2023

I’m excited about my home and the quality of it

4.9
Verified Homeowner
Lancaster, on Dec 22, 2023

HVAC hooked up incorrectly, patio door not aligned, fireplace was broken, floor’s aren’t even, toilet to close to the wall the top of the tank cant even sit flush on the tank because of the misalignment. Cracks in the shower. Oven light wasn’t functional. Received the wrong mailbox key upon move- in, couldn’t retrieve mail. Realtor lockbox on home gas meter 6 months before removal.

2.9
Verified Homeowner
Lancaster, CA, on Nov 18, 2022

I didn't like that it took a year to build. The quality of some of the materials are cheap. And we were promised a $100 Home Depot card that was never given to us.

4.6
Verified Homeowner
Lancaster, on Jun 04, 2023

I love [name removed] Communities homes and customer services, but I will say that some of the materials that were used to build my home are not the best quality. The paint and cabinets are my biggest concern. Overall I am very happy with my home.

4.5
Verified Homeowner
Lancaster, on Jul 30, 2023

[name removed] Communities has a great team that helps throughout the entire process of purchasing your home. They go above and beyond to help people purchase homes. The plans offered have very nice layouts and are spacious. I would definitely recommend others to [name removed] Communities.

4.9
Verified Homeowner
Lancaster, CA, on Oct 22, 2022

[name removed] went above and beyond to help my family and I all throughout the process. She communicated very well with us and always gave updates. I love the layout of my home and I feel my family and I made a great decision.

4.3
Verified Homeowner
Lancaster, on Mar 02, 2023

It has been great having a designated customer care representative specifically assigned to my household.

5.0
Verified Homeowner
Lancaster, on Jun 03, 2023

I appreciated that the process to get started was easy. I liked how I was able to customize some features in the house. I disliked being in escrow for over a year.

4.7
Verified Homeowner
Lancaster, CA, on Oct 21, 2022

Open communication throughout the process.

5.0
Verified Homeowner
Lancaster, on Mar 01, 2023

Upon moving in there were a few minor things that needed to be taken care of and the customer care team handled things swiftly and efficiently. The customer care representative was very kind and understanding during our interaction.

5.0
Verified Homeowner
Lancaster, on May 23, 2023

Excellent experience and gr8 staff

5.0
Verified Homeowner
Lancaster, CA, on Oct 21, 2022

Customer Service seems unorganized.

4.9
Verified Homeowner
Lancaster, on Dec 17, 2022

The A/C system is said to be up to par with code but not to the size of the home, the unit runs and has trouble keeping up. I’ve been waiting for my food to come and get fixed and have yet to hear back from [name removed] on a date of when they will arrive. Some of the repairs in the cabinets that where done where crappie and for the amount of time we waited I expected to have them just replace the damaged face’s on the drawers and not just patch them and give them a horrible finish.

3.8
Verified Homeowner
Lancaster, on Jan 04, 2023

It's been OK.. My patio screen door still isn't working and I keep being told its dust, but it is clearly broke.

3.6
Verified Homeowner
Lancaster, CA, on Aug 23, 2022

I liked the frequent updates and down payment assistance with granting approval from an outside lender

5.0
Verified Homeowner
Lancaster, on Dec 27, 2022

I feel like the warranty service is fair but the response time to fix or repair something takes too long. Also, getting in touch with the appropriate person to call was a difficult process. After reporting what needed to be fixed and them saying they would send someone, it took me calling to follow up after almost a week or so to find out when someone was going to come. This was in the middle of a summer heat wave and there was no way we couldn't use or air conditioner. But our issue was that there was a water leak somewhere so when we turned on the air conditioner water would leak from the ceiling. Of course, someone eventually came but I feel like this could have been an easier process and resolved in a more timely manner.

5.0
Verified Homeowner
Lancaster, CA, on Aug 23, 2022

I loved every moment. From start to finish it was an amazing process!! We were always updated on every step , and [name removed] and [name removed] were amazing! Very helpful, professional, and always kept us updated on our home. We love our home and how beautiful it came out.

4.9
Verified Homeowner
Lancaster, on Dec 18, 2022

Out AC system began leaking and when we contacted customer service to assist us they were so fast and efficient. They did not leave until we were satisfied and the issue was solved.

5.0
Verified Homeowner
Lancaster, on Aug 01, 2022

I’m still waiting on repairs/service request to be completed.

4.5
Verified Homeowner
Lancaster, CA, on Aug 14, 2022

Best service best staff

5.0
Verified Homeowner
Lancaster, CA, on Aug 02, 2022

Waited about a year to completed. And move in. But it was worth it. [name removed] made easy and keep me posted thru process it. she went about And beyond to make happened. Thank you so much thank

5.0
Verified Homeowner
Lancaster, CA, on Jul 31, 2022

The delays with [name removed] were unfortunate and confusion with some of the contracts.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Lancaster, CA, on Feb 07, 2023

closing date pushed out with little to no insight as to why the delays. Found issues to be addressed in the home prior to closing and have since move in, I have submitted work orders to correct issues to which I have not been given a time frame as to when they will be addressed.

3.7
Verified Homeowner
Lancaster, CA, on Feb 06, 2023

I liked that every question I had about my home was answered and explained. I had the privilege to visit my home in all the stages of construction with sales personnel letting me know what was being done to our home.

4.4
Verified Homeowner
Lancaster, CA, on Nov 18, 2022

I didn't like that it took a year to build. The quality of some of the materials are cheap. And we were promised a $100 Home Depot card that was never given to us.

4.6
Verified Homeowner
Lancaster, CA, on Oct 22, 2022

[name removed] went above and beyond to help my family and I all throughout the process. She communicated very well with us and always gave updates. I love the layout of my home and I feel my family and I made a great decision.

4.3
Verified Homeowner
Lancaster, CA, on Oct 21, 2022

Open communication throughout the process.

5.0
Verified Homeowner
Lancaster, CA, on Oct 21, 2022

Customer Service seems unorganized.

4.9
Verified Homeowner
Lancaster, CA, on Aug 23, 2022

I liked the frequent updates and down payment assistance with granting approval from an outside lender

5.0
Verified Homeowner
Lancaster, CA, on Aug 23, 2022

I loved every moment. From start to finish it was an amazing process!! We were always updated on every step , and [name removed] and [name removed] were amazing! Very helpful, professional, and always kept us updated on our home. We love our home and how beautiful it came out.

4.9
Verified Homeowner
Lancaster, CA, on Aug 14, 2022

Best service best staff

5.0
Verified Homeowner
Lancaster, CA, on Aug 02, 2022

Waited about a year to completed. And move in. But it was worth it. [name removed] made easy and keep me posted thru process it. she went about And beyond to make happened. Thank you so much thank

5.0
Verified Homeowner
Lancaster, CA, on Jul 31, 2022

The delays with [name removed] were unfortunate and confusion with some of the contracts.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lancaster, on Feb 09, 2024

All customer service from the first moment was always professional, friendly and honest.

5.0
Verified Homeowner
Lancaster, on Dec 22, 2023

HVAC hooked up incorrectly, patio door not aligned, fireplace was broken, floor’s aren’t even, toilet to close to the wall the top of the tank cant even sit flush on the tank because of the misalignment. Cracks in the shower. Oven light wasn’t functional. Received the wrong mailbox key upon move- in, couldn’t retrieve mail. Realtor lockbox on home gas meter 6 months before removal.

2.9
Verified Homeowner
Lancaster, on Jun 04, 2023

I love [name removed] Communities homes and customer services, but I will say that some of the materials that were used to build my home are not the best quality. The paint and cabinets are my biggest concern. Overall I am very happy with my home.

4.5
Verified Homeowner
Lancaster, on Mar 02, 2023

It has been great having a designated customer care representative specifically assigned to my household.

5.0
Verified Homeowner
Lancaster, on Mar 01, 2023

Upon moving in there were a few minor things that needed to be taken care of and the customer care team handled things swiftly and efficiently. The customer care representative was very kind and understanding during our interaction.

5.0
Verified Homeowner
Lancaster, on Jan 04, 2023

It's been OK.. My patio screen door still isn't working and I keep being told its dust, but it is clearly broke.

3.6
Verified Homeowner
Lancaster, on Dec 27, 2022

I feel like the warranty service is fair but the response time to fix or repair something takes too long. Also, getting in touch with the appropriate person to call was a difficult process. After reporting what needed to be fixed and them saying they would send someone, it took me calling to follow up after almost a week or so to find out when someone was going to come. This was in the middle of a summer heat wave and there was no way we couldn't use or air conditioner. But our issue was that there was a water leak somewhere so when we turned on the air conditioner water would leak from the ceiling. Of course, someone eventually came but I feel like this could have been an easier process and resolved in a more timely manner.

5.0
Verified Homeowner
Lancaster, on Dec 18, 2022

Out AC system began leaking and when we contacted customer service to assist us they were so fast and efficient. They did not leave until we were satisfied and the issue was solved.

5.0
Verified Homeowner
Lancaster, on Aug 01, 2022

I’m still waiting on repairs/service request to be completed.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Lancaster, on Jul 10, 2024

everything perfect without problems in our house and the staff very friendly and professional

5.0
Verified Homeowner
Lancaster, on Oct 10, 2023

I’m excited about my home and the quality of it

4.9
Verified Homeowner
Lancaster, on Jul 30, 2023

[name removed] Communities has a great team that helps throughout the entire process of purchasing your home. They go above and beyond to help people purchase homes. The plans offered have very nice layouts and are spacious. I would definitely recommend others to [name removed] Communities.

4.9
Verified Homeowner
Lancaster, on Jun 03, 2023

I appreciated that the process to get started was easy. I liked how I was able to customize some features in the house. I disliked being in escrow for over a year.

4.7
Verified Homeowner
Lancaster, on May 23, 2023

Excellent experience and gr8 staff

5.0
Verified Homeowner
Lancaster, on Dec 17, 2022

The A/C system is said to be up to par with code but not to the size of the home, the unit runs and has trouble keeping up. I’ve been waiting for my food to come and get fixed and have yet to hear back from [name removed] on a date of when they will arrive. Some of the repairs in the cabinets that where done where crappie and for the amount of time we waited I expected to have them just replace the damaged face’s on the drawers and not just patch them and give them a horrible finish.

3.8
Verified Homeowner