Top Homebuilder Ratings & Reviews

Pacific Communities

Pacific Royal Oaks

5 Homeowner Reviews Completed Dec 2023 - Dec 2024

Pacific Communities

Overall Satisfaction

4.4
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.0

Options Coordinator

4.5

Flooring Selections

4.5

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.5

Installation & Workmanship

4.8

Community Profile

Pacific Communities logo

For over 30 years, we have perfected our Smart by DesignSM approach to building homes with the features you love most. We carefully craft each home with you in mind, maximizing your living space and featuring the premium touches that make all the difference. Experience our luxurious, modern kitchens, spacious living areas with high ceilings, and all the elements of the home you’ve imagined for yourself.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Simi Valley, on May 02, 2024

Please make a correction on my address: 6513 Canyon Oaks Dr. Simi VAlley. Thanks. The website portal does not keep the history-so the homeowner can't see what the problem was. Manny is very professional.

4.1
Verified Homeowner
Simi Valley, on Oct 15, 2024

The entire sales team, [name removed], [name removed] and [name removed] were excellent in how we were treated.

4.4
Verified Homeowner
Simi Valley, CA, on Dec 20, 2024

The overall experience was great. The house cleaning before move-in could have been a little better. Timing on when some issues would be addressed, was not clear. However, all the work is getting done and meeting expectations. We also had a great experience with the builders Sales Agent, [name removed], she was friendly and very communicative.

4.8
Verified Homeowner
Simi Valley, CA, on Dec 31, 2023

The correct address is: 6513 Canyon Oaks Dr. Many sales person statements were incorrect and never followed up with. I still have not received my "Solar Purchase Contract" which I have requested many times. I had to obtain the CC&R's from Escrow. I have not received any paperwork from the HOA (Vintage) 30 days later. Ater many attempts via phone and email to Vintage, we still don't have an account number. Today is 12/31/23 and we still don't have a billing statment for January 24 from Vintage. Poor drainage in the yard due to heavy rains. The gutter downspouts were not connected to the drain system, knowing there is overflow from the hillside. Gio and Manny are pretty good to work with. Jeremy, the lender, was very professional. Vince was outstanding. Patrice was ok. For safety purposes, I'm requesting that the utility pylon poles be painted yellow for visibility on our property.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Simi Valley, CA, on Dec 20, 2024

The overall experience was great. The house cleaning before move-in could have been a little better. Timing on when some issues would be addressed, was not clear. However, all the work is getting done and meeting expectations. We also had a great experience with the builders Sales Agent, [name removed], she was friendly and very communicative.

4.8
Verified Homeowner
Simi Valley, CA, on Dec 31, 2023

The correct address is: 6513 Canyon Oaks Dr. Many sales person statements were incorrect and never followed up with. I still have not received my "Solar Purchase Contract" which I have requested many times. I had to obtain the CC&R's from Escrow. I have not received any paperwork from the HOA (Vintage) 30 days later. Ater many attempts via phone and email to Vintage, we still don't have an account number. Today is 12/31/23 and we still don't have a billing statment for January 24 from Vintage. Poor drainage in the yard due to heavy rains. The gutter downspouts were not connected to the drain system, knowing there is overflow from the hillside. Gio and Manny are pretty good to work with. Jeremy, the lender, was very professional. Vince was outstanding. Patrice was ok. For safety purposes, I'm requesting that the utility pylon poles be painted yellow for visibility on our property.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Simi Valley, on May 02, 2024

Please make a correction on my address: 6513 Canyon Oaks Dr. Simi VAlley. Thanks. The website portal does not keep the history-so the homeowner can't see what the problem was. Manny is very professional.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Simi Valley, on Oct 15, 2024

The entire sales team, [name removed], [name removed] and [name removed] were excellent in how we were treated.

4.4
Verified Homeowner