Top Homebuilder Ratings & Reviews

Shaddock Homes

Brookside Fields 40's

11 Homeowner Reviews Completed May 2024 - Dec 2024

Shaddock Homes

Overall Satisfaction

3.5
Customers' overall satisfaction
2.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.8

Home Personalization Experience

3.1

Construction Experience

2.7

Customer Care Experience

3.8

Home Readiness

2.7

Installation & Workmanship

3.4

Community Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Aug 22, 2024

Sales team was great ([name removed] and [name removed]) and my building project manager ([name removed]) as well as my warranty manager [name removed].

4.2
Verified Homeowner
Frisco, on Sep 24, 2024

JJ with customer service and warranty issues has been outstanding. He is a definite asset to your organization.

5.0
Verified Homeowner
Frisco, TX, on Jun 13, 2024

Only thing I wish I didn't do is pay $65K in lot upgrade. The prices have not gone up to justify the lot premium. The lots close by or next door are now sold with no lot premium.

4.4
Verified Homeowner
Frisco, on Aug 06, 2024

[name removed] has been great.

3.5
Verified Homeowner
Frisco, TX, on May 08, 2024

The lack of communication from Project Manager ([name removed]) was horrible. The lack of politeness and common business courtesy from the design center ([name removed]) was just as bad as [name removed]. I have been a Senior level executive (C-Level) for F500 company(s) for over 30 years now and can tell you first hand that I would never employ individuals that spoke to customers the way they both did to my wife and I. When someone is coming into a new community and spending over $1M they expect a certain decorum and professionalism that frankly is just not there. A number of issues that we experienced could have easily been prevented with some basic communication. I also think they both could use some training on both the product they are selling as well as how to communicate. The highlight of our experience was certainly sales ([name removed] and [name removed]), they are both very knowledgeable and extremely professional and represent your company in a very positive light. You are lucky to have them and am fairly confident had it not been for them, my wife and I would have canceled the contract and went with another builder.

3.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Aug 22, 2024

Sales team was great ([name removed] and [name removed]) and my building project manager ([name removed]) as well as my warranty manager [name removed].

4.2
Verified Homeowner
Frisco, TX, on Jun 13, 2024

Only thing I wish I didn't do is pay $65K in lot upgrade. The prices have not gone up to justify the lot premium. The lots close by or next door are now sold with no lot premium.

4.4
Verified Homeowner
Frisco, TX, on May 08, 2024

The lack of communication from Project Manager ([name removed]) was horrible. The lack of politeness and common business courtesy from the design center ([name removed]) was just as bad as [name removed]. I have been a Senior level executive (C-Level) for F500 company(s) for over 30 years now and can tell you first hand that I would never employ individuals that spoke to customers the way they both did to my wife and I. When someone is coming into a new community and spending over $1M they expect a certain decorum and professionalism that frankly is just not there. A number of issues that we experienced could have easily been prevented with some basic communication. I also think they both could use some training on both the product they are selling as well as how to communicate. The highlight of our experience was certainly sales ([name removed] and [name removed]), they are both very knowledgeable and extremely professional and represent your company in a very positive light. You are lucky to have them and am fairly confident had it not been for them, my wife and I would have canceled the contract and went with another builder.

3.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Sep 24, 2024

JJ with customer service and warranty issues has been outstanding. He is a definite asset to your organization.

5.0
Verified Homeowner
Frisco, on Aug 06, 2024

[name removed] has been great.

3.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet