Top Homebuilder Ratings & Reviews

Shaddock Homes

Brookside Fields 40's

16 Homeowner Reviews Completed May 2024 - Feb 2025

Shaddock Homes

Overall Satisfaction

3.5
Customers' overall satisfaction
3.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

3.2

Purchase Experience

3.8

Home Personalization Experience

3.1

Construction Experience

2.6

Customer Care Experience

3.9

Home Readiness

2.7

Installation & Workmanship

3.4

Community Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Feb 05, 2025

The process has been very easy and communication was great. [name removed] and [name removed] have both gone above and beyond to be helpful.

4.9
Verified Homeowner
Frisco, on Feb 17, 2025

[name removed] and [name removed] have been the saving grace of our experience with [name removed]. [name removed] is knowledgeable and a very kind person to work with, we still follow up with [name removed] even months after the sale of our house. We have had several issues come up since closing on our home and [name removed] has been a life saver and getting issues resolved very quickly and goes out of his way to make us feel like it matters. He is also a very nice guy to deal with. [name removed] is the main reason we would not consider buying another Shaddock Home. I personally believe he is lazy, doesn't know what he is doing and is detrimental to the [name removed] name. He doesn't communicate well during the process, provides empty promises, lies and is dismissive. We have met 4 to 5 new neighbors that also had to deal with him and not 1person has anything good to say about him and that it was a nightmare dealing with him. I can provide more details if needed. He should be fired in my personal opinion he was so bad. We wouldn't buy another [name removed] home if he was the construction manager on our house.

4.0
Verified Homeowner
Frisco, TX, on Jan 06, 2025

everything. the entire process XXXXX ed. i won't get into it too much as i've already expressed my deep frustration. but to summarize, everyone we worked with was incredibly kind. but for a million dollar purchase, our newly wed home there was lack of transparency, lack of communication, lack of awareness, lack of follow-thru, lack of everything with everything else thru this whole process.

3.1
Verified Homeowner
Frisco, on Jan 24, 2025

My experience with [name removed] has been pretty positive until after I moved in. I’ve had a number of issues. There are still some minor things that are left undone after I moved in. Warranty has not fixed these as promised. We also had an issue where the siding was somehow ripped off on the roof. I have no clue how this happened. I was questioned and probed about this item as though I went to the roof to rip it off. Warranty came to fix it after some back and forth but they are yet to paint it. It’s been almost 2 months. However, My biggest issue has been the rodent problem in my attic. I’m pretty upset and disappointed because I’ve had to spend over $3500 to take care of this issue. When I told my warranty guy during the roof issue that I’m hearing lots of activity in my attic, all he said is we don’t take care of this. My issue is that [name removed] left so many entry points for rodents to enter and nest in my brand new attic. I haven’t even paid 6 months of mortgage on this house and I’m paying for removal of rodents caused my negligence and lack of follow up/care. If I moved in and I was given some type of heads up to close out entry points, then I would have. Anyway, I told my warranty guy and there was no real concern to assist me. My pest control company eventually came out and linked this infestation to the entry points left at the Ac units outside. There were big holes left in the area. Rodent dropping all around the area. They even caught a rat there the next day! Imagine sleeping in a brand new home, not even 6 months and having to hear such activity during the night. This has been the worst experience ever. This is my 3rd new construction home and I’ve never ever had such an issue and a callous response to my request.

2.4
Verified Homeowner
Frisco, TX, on Aug 22, 2024

Sales team was great ([name removed] and [name removed]) and my building project manager ([name removed]) as well as my warranty manager [name removed].

4.2
Verified Homeowner
Frisco, on Sep 24, 2024

JJ with customer service and warranty issues has been outstanding. He is a definite asset to your organization.

5.0
Verified Homeowner
Frisco, TX, on Jun 13, 2024

Only thing I wish I didn't do is pay $65K in lot upgrade. The prices have not gone up to justify the lot premium. The lots close by or next door are now sold with no lot premium.

4.4
Verified Homeowner
Frisco, on Aug 06, 2024

[name removed] has been great.

3.5
Verified Homeowner
Frisco, TX, on May 08, 2024

The lack of communication from Project Manager ([name removed]) was horrible. The lack of politeness and common business courtesy from the design center ([name removed]) was just as bad as [name removed]. I have been a Senior level executive (C-Level) for F500 company(s) for over 30 years now and can tell you first hand that I would never employ individuals that spoke to customers the way they both did to my wife and I. When someone is coming into a new community and spending over $1M they expect a certain decorum and professionalism that frankly is just not there. A number of issues that we experienced could have easily been prevented with some basic communication. I also think they both could use some training on both the product they are selling as well as how to communicate. The highlight of our experience was certainly sales ([name removed] and [name removed]), they are both very knowledgeable and extremely professional and represent your company in a very positive light. You are lucky to have them and am fairly confident had it not been for them, my wife and I would have canceled the contract and went with another builder.

3.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Feb 05, 2025

The process has been very easy and communication was great. [name removed] and [name removed] have both gone above and beyond to be helpful.

4.9
Verified Homeowner
Frisco, TX, on Jan 06, 2025

everything. the entire process XXXXX ed. i won't get into it too much as i've already expressed my deep frustration. but to summarize, everyone we worked with was incredibly kind. but for a million dollar purchase, our newly wed home there was lack of transparency, lack of communication, lack of awareness, lack of follow-thru, lack of everything with everything else thru this whole process.

3.1
Verified Homeowner
Frisco, TX, on Aug 22, 2024

Sales team was great ([name removed] and [name removed]) and my building project manager ([name removed]) as well as my warranty manager [name removed].

4.2
Verified Homeowner
Frisco, TX, on Jun 13, 2024

Only thing I wish I didn't do is pay $65K in lot upgrade. The prices have not gone up to justify the lot premium. The lots close by or next door are now sold with no lot premium.

4.4
Verified Homeowner
Frisco, TX, on May 08, 2024

The lack of communication from Project Manager ([name removed]) was horrible. The lack of politeness and common business courtesy from the design center ([name removed]) was just as bad as [name removed]. I have been a Senior level executive (C-Level) for F500 company(s) for over 30 years now and can tell you first hand that I would never employ individuals that spoke to customers the way they both did to my wife and I. When someone is coming into a new community and spending over $1M they expect a certain decorum and professionalism that frankly is just not there. A number of issues that we experienced could have easily been prevented with some basic communication. I also think they both could use some training on both the product they are selling as well as how to communicate. The highlight of our experience was certainly sales ([name removed] and [name removed]), they are both very knowledgeable and extremely professional and represent your company in a very positive light. You are lucky to have them and am fairly confident had it not been for them, my wife and I would have canceled the contract and went with another builder.

3.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Feb 17, 2025

[name removed] and [name removed] have been the saving grace of our experience with [name removed]. [name removed] is knowledgeable and a very kind person to work with, we still follow up with [name removed] even months after the sale of our house. We have had several issues come up since closing on our home and [name removed] has been a life saver and getting issues resolved very quickly and goes out of his way to make us feel like it matters. He is also a very nice guy to deal with. [name removed] is the main reason we would not consider buying another Shaddock Home. I personally believe he is lazy, doesn't know what he is doing and is detrimental to the [name removed] name. He doesn't communicate well during the process, provides empty promises, lies and is dismissive. We have met 4 to 5 new neighbors that also had to deal with him and not 1person has anything good to say about him and that it was a nightmare dealing with him. I can provide more details if needed. He should be fired in my personal opinion he was so bad. We wouldn't buy another [name removed] home if he was the construction manager on our house.

4.0
Verified Homeowner
Frisco, on Jan 24, 2025

My experience with [name removed] has been pretty positive until after I moved in. I’ve had a number of issues. There are still some minor things that are left undone after I moved in. Warranty has not fixed these as promised. We also had an issue where the siding was somehow ripped off on the roof. I have no clue how this happened. I was questioned and probed about this item as though I went to the roof to rip it off. Warranty came to fix it after some back and forth but they are yet to paint it. It’s been almost 2 months. However, My biggest issue has been the rodent problem in my attic. I’m pretty upset and disappointed because I’ve had to spend over $3500 to take care of this issue. When I told my warranty guy during the roof issue that I’m hearing lots of activity in my attic, all he said is we don’t take care of this. My issue is that [name removed] left so many entry points for rodents to enter and nest in my brand new attic. I haven’t even paid 6 months of mortgage on this house and I’m paying for removal of rodents caused my negligence and lack of follow up/care. If I moved in and I was given some type of heads up to close out entry points, then I would have. Anyway, I told my warranty guy and there was no real concern to assist me. My pest control company eventually came out and linked this infestation to the entry points left at the Ac units outside. There were big holes left in the area. Rodent dropping all around the area. They even caught a rat there the next day! Imagine sleeping in a brand new home, not even 6 months and having to hear such activity during the night. This has been the worst experience ever. This is my 3rd new construction home and I’ve never ever had such an issue and a callous response to my request.

2.4
Verified Homeowner
Frisco, on Sep 24, 2024

JJ with customer service and warranty issues has been outstanding. He is a definite asset to your organization.

5.0
Verified Homeowner
Frisco, on Aug 06, 2024

[name removed] has been great.

3.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet