Homebuilder Ratings & Reviews

Shaddock Homes Reviews

762 Homeowner Reviews Completed Mar 2025 - Sep 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Sep 16, 2026

Contract process smooth. But the build process identified a lot of issues through third party inspection. We provided delayed occupany to allow the construction manager to fox the defevts but still lot of defects are not foxed and we were forced to do closing end of August stating we asked for August but delivered us unfinished product. After multiple email follow ups I am not getting satisfactory response. FA shows only 7 items and the construction manager himself answered before FA on items pending. I have asked proof of resved issues for unreachable areas but it was not delivered. Many items are ignored although it is a defect. Every time I have rwceived different response with the team back tracking from their own words. I was told to initial the FA at the start of the meeting and open item list was not delivered for a week. When it was delivered after multiple follow ups it had only 7 items however more than 20 items are unresolved. I have sent numerous emails with list of pending items but no response were delivered. Is this the customer experience delivered by [name removed] homes? I trusted the google reviews and great hospitality and quality looking at model and spec homes. But the standard and customer experience did not met for me, my family and we have a home which has pending defects. I need escalation and real help.

3.1
Verified Homeowner
Celina, TX, on Sep 16, 2026

I still have punchlist items not addressed. Mainly the exterior mortar issue. I have previously sent a letter detailing my experience right before closing. The entire closing experience did not make me feel like I am a valued [name removed] client. I have outstanding warranty items as of September that we have been reporting since last year. Issues keep getting reported but not resolved.

2.5
Verified Homeowner
Rockwall, TX, on Sep 10, 2026

The financial process was a lot.

4.9
Verified Homeowner
Celina, TX, on Sep 04, 2026

By far the best part of working with [name removed] is the whole crew. Every employee has been top notch to deal with. From [name removed] in the office working through all of the paper work needs and pre build, to [name removed] making sure my house was built right the first time. This was even more important for me as i built from out of state. Then last but not lease [name removed] , with amazing service after the build was done. I cant thank this team enough.

5.0
Verified Homeowner
Lucas, TX, on Sep 02, 2026

I would have liked to have more opportunity to customize/selection on some item. Easy to work with very helpful with design options.

4.3
Verified Homeowner
Prosper, TX, on Sep 02, 2026

Overall, the experience was good, though a few areas could have been better. Some of the items discussed during the Design Studio appointment did not fully match what was written in the paperwork, which created confusion. The financing process was also difficult. The preferred lender did not feel fully transparent or explanatory, and the information provided on paper did not align with what was presented in person. At times, the interaction felt more like “their way or no way,” rather than a supportive experience. On the positive side, [name removed] was truly exceptional. Her communication was always timely, clear, and helpful. She consistently went above my expectations and made the process much easier whenever I needed assistance.

4.3
Verified Homeowner
Prosper, TX, on Sep 02, 2026

Overall, working with [name removed] was a positive experience. However, I felt there could have been greater transparency regarding options pricing, as some of the customization costs felt unexpectedly high.

4.1
Verified Homeowner
McKinney, TX, on Aug 31, 2026

[name removed] has been very helpful in every step of our warranty, [name removed] and [name removed] has been very helpful and informative during the initial phase

4.9
Verified Homeowner
Fate, TX, on Aug 30, 2026

nothing

5.0
Verified Homeowner
Frisco, TX, on Aug 29, 2026

Support after getting into home

2.9
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.