Homebuilder Ratings & Reviews

Shaddock Homes Reviews

847 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Oct 23, 2025

Great builder - [name removed] Great Sales - [name removed] [name removed] Very Good - Service I think the biggest dislike is the fact customers are expected to find every little problem, including cosmetics in a two hour walk-through and that’s not reasonable unless you have a person assigned to every room and spend more time with it. I’m sure some customers try to take advantage of things, but I think that cosmetic imperfections to a certain degree ought to be understood and gladly handled. In my case, 90% of what I asked for was done and the other 10% are gonna make a difference because I’ll get them done, but you still need to remember. It’s about satisfying people that you hope to retain as customers for the next home. So the Takeaway is you need to soften up the black and white warranty policy because there’s no such thing as a perfect home. But there is such a thing as a repeat customer and I was one.

4.9
Verified Homeowner
Celina, TX, on Oct 17, 2025

Responsive to post move-in issues.

5.0
Verified Homeowner
Celina, TX, on Oct 12, 2025

Most things went well but several improvements needed. 1) Selection of interior features was very limited for a home of over $300 per square foot 2) We paid over $2,000 for a gas line outside our garage that we did not ask for only to find out that code would not allow the build in generator its designed for. [name removed] should return half of that cost. 3) We felt rushed with final punch list close to closing. Warrantee guy took all of the time tallking and we did not get to review each item. Allow more time for punch list review prior to closing.

4.0
Verified Homeowner
Frisco, TX, on Oct 11, 2025

[name removed] home are quality with best maintained standards .

5.0
Verified Homeowner
Celina, TX, on Oct 08, 2025

The sales person [name removed], super, and warranty all knocked it out of the park. I’ve now build 6 homes and non of them were as delightful as my experience with this team. The quality of home is better than my last fully custom home. Love me some [name removed]

5.0
Verified Homeowner
Frisco, TX, on Oct 08, 2025

The Hood vent is wrongly installed. I wrote email 3 times to construction team. There is no response. Wrong Microwave oven is installed. No response so far on this.

4.0
Verified Homeowner
Prosper, TX, on Oct 07, 2025

Our overall experience was excellent. [name removed] and [name removed] were very responsive and addressed all of our concerns promptly. [name removed] has a genuine customer-first mindset and goes above and beyond to accommodate any requests. [name removed] ensured the build was completed on time. We truly felt valued and appreciated throughout the entire process. One area of improvement would be enhancing how [name removed] tracks change orders, particularly for options and color selections that are less commonly chosen. When a customer selects something out of the ordinary, it can sometimes get overlooked during development. We truly appreciate [name removed]’s efforts in addressing all of those concerns and ensuring everything was resolved.

4.3
Verified Homeowner
Prosper, TX, on Oct 06, 2025

I had a positive experience with the community and appreciated the smooth closing process, especially with [name removed]'s support. However, I did encounter a couple of issues that were disappointing. The tree planting service provided by [name removed] was subpar — the trees planted were either dead or of poor quality, and attempts to contact them for resolution were met with unresponsiveness. Additionally, I was assured at the time of signing the contract that window blinds would be installed, but this commitment was not fulfilled after closing.

4.2
Verified Homeowner
Mesquite, TX, on Oct 06, 2025

Everyone explained everything and took the time to make sure that my wife and i were informed about all the guarantees and possible things that may happened to our new house in the suture (normal movement of walls and door) [name removed] and [name removed] were very informative and kind to us.

5.0
Verified Homeowner
Fate, TX, on Oct 06, 2025

What I liked most about my experience with Shaddock Homes was their excellent communication, attention to detail, and the timely completion of my home. Our Builder did an amazing job and we really appreciated how smooth it went throughout the process.

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.