Homebuilder Ratings & Reviews

Shaddock Homes Reviews

815 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on May 30, 2025

All requests are met in time and resolved in time by [name removed].

5.0
Verified Homeowner
Celina, TX, on May 28, 2025

Best Quality of construction Best Customer Service

5.0
Verified Homeowner
Prosper, TX, on May 24, 2025

I loved our building manager [name removed]. I disliked how it took several months after closing to get the rest of the punch list that was discussed pre close completed

4.2
Verified Homeowner
Celina, TX, on May 23, 2025

[name removed] was an absolute bliss to work with. Her suggestions and insights helped us from the scratch to make this process seamless. Being an out of state buyer communication was the key and [name removed] ensured we were thoroughly informed. Glad we picked [name removed] and [name removed] was icing on the cake. [name removed] lighting bathroom fixture was something which got delayed than we expected as it is not a custom made but something from the inventory took over 4 months from the expected date

4.5
Verified Homeowner
Prosper, TX, on May 22, 2025

The quality of materials has been subpar. The cabinets paint gets chipped easily. Same is being observed with doors. A long pending ticket with kitchen countertop has still not been resolved. We had selected one of the most expensive countertops only to be disappointed that the color discoloration is happening with the vendor accepting its not due to moisture and has no solution to fix it.

3.3
Verified Homeowner
Frisco, TX, on May 21, 2025

[name removed], the sales advisor was very transparent throughout the whole process. [name removed] was great in explaining the ins and outs of the house. In the master bedroom closet, there is no outlet plug that we requested a few months back. We still have not received any updates on that.

3.7
Verified Homeowner
Frisco, TX, on May 20, 2025

I really liked how [name removed] is very responsive. He is always trying to help. Although some of the fixes took some time, it eventually happens and things get fixed.

4.5
Verified Homeowner
Frisco, TX, on May 20, 2025

Overall build process , had to point out several things, which I'd have expected a good builder to address without being pointed out. In spite of sending several emails and communicating very clearly, issues were not being addressed timely. Had to escalate with the City to get some attention.

1.5
Verified Homeowner
Frisco, TX, on May 19, 2025

The only good thing about this experience has been working with our warranty guy JJ. But [name removed] was absolutely horrendous to work with and so careless and a liar. I’m also pissed off that we were forced to close on our home before they finished fixing everything despite us asking to wait. We have the wrong color cabinets in our home (despite me asking [name removed] and him lying and telling me it was fine, I verified with the painter dirty it was in fact a different color) , broken tiles, stained shower pan from construction, water the leaks in thru our front door, cabinets built incorrectly due to someone drilling the toilet pipe line in the incorrect place, our master countertop wasn’t sealed or something is wrong with it and it’s been stained, and the list goes on. [name removed] was careless in the construction of our home and it shows. And corporate has done little to help come up with any sort of resolution. I will never recommend shaddock to anyone. This review is NOT a reflection of [name removed]. He has been amazing. This review is a reflection of [name removed] during the build process, [name removed] from a sales office perspective & corporate for pushing us to close and now brushing us off.

2.4
Verified Homeowner
Celina, TX, on May 18, 2025

I liked the overall sales process. [name removed] made it very easy.

4.5
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.