Homebuilder Ratings & Reviews

Shaddock Homes Reviews

783 Homeowner Reviews Completed Aug 2024 - Feb 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Fate, TX, on Feb 05, 2026

It has been a blessing to have this particular home. What I did not know I would be getting is consistently excellent service that goes above and beyond expectations.

5.0
Verified Homeowner
Rockwall, TX, on Feb 04, 2026

The customer service from [name removed] and [name removed] has been amazing!

5.0
Verified Homeowner
Rockwall, TX, on Feb 01, 2026

I will start with [name removed]. I did not use an agent to represent me and she was great to work with. Kind, responsive, insightful, and willing to help in any way needed. She really made me feel good about my selection. I was originally going with the company that built my last two homes, but [name removed] and the floor plan made my selection easy. On to the builder [name removed]. He is amazing. He truly lead the process of building a home that I am please with. Because of him, I feel confident that the issues will be minimal and should they arise [name removed] will address those issues. He kept me informed, responded to needs and concerns and went above and beyond. He is definitely the best builder I have engaged with and I have had 5 homes built. Lastly, [name removed] and [name removed] worked as a [name removed] to make this a great experience. I look forward to a similar experience with [name removed] the warranty manager. So far a great standard as been established.

4.8
Verified Homeowner
Rockwall, TX, on Jan 29, 2026

The insulation in the master bathroom, the left closet, and above the toilet is missing. Also, we can have a conversation between the upstairs and the master bedroom

4.1
Verified Homeowner
Frisco, TX, on Jan 27, 2026

Purchasing process was reasonable. [name removed] has been very helpful overall and responded timely to my requests. My main concern is the material used for wood flooring that is not holding and lack of lighting in the patio and back yard: 1- We bought our house in March 2025, There were concerns with the wood flooring downstairs and we were told the issues (a lot of gaps between the wood planks) will go away after we move in and start cooking, showers and etc. since the root cause is the lack of humidity in the house that is vacant. Now we are in the house, cooking daily, using all the showers and using two humidifiers 24/7 and the situation is getting worse and worse. ([name removed] had the contractor to re-stain the floors before we move in and they applied patty to cover the gaps - that was just a band aid and the problem came back quickly). My concern is what is next after warranty period will be finished. 2- There are no lights in the backyard or covered patio. I have bought multiple houses in the past and I did not think this could be even possible and I did not check that. I am requesting that the [name removed] homes to install proper lighting in the area.

4.0
Verified Homeowner
Celina, TX, on Jan 22, 2026

I disliked that throughout the building process, problems would arise and I thought to myself that if we didn’t check on our home so often, we would’ve never had those resolved. What I did like was the people we worked with, they were amazing with communication, always helping us when an issue did arise and wanting to help!

5.0
Verified Homeowner
Prosper, TX, on Jan 22, 2026

Front yard trees are dying and when I requested warranty manager he denied replacing them

2.5
Verified Homeowner
Celina, TX, on Jan 19, 2026

I feel quality of used metals low quality like bathroom materials and wall painting, landscaping, floor tiles alignment etc,. Overall quality of construction is poor ??

1.6
Verified Homeowner
Rockwall, TX, on Jan 16, 2026

[name removed] and [name removed] from [name removed] were absolutely amazing from start to finish. They made us feel comfortable and confident throughout the entire process, which says a lot considering how many new home builder options we explored. From the very beginning, [name removed] simply felt like home, and we knew right away this was the right choice for us. [name removed] and [name removed] were always attentive, responsive, and supportive, helping us navigate every question or concern along the way, all of which were minor thanks to their guidance. Our experience has been nothing short of wonderful, and we would be more than happy to provide a testimonial or recommendation based on how exceptional they’ve been.

5.0
Verified Homeowner
Celina, TX, on Jan 14, 2026

I like the clear and fast communication provided by everyone from [name removed] that I dealt with.

4.8
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.