Homebuilder Ratings & Reviews

Shaddock Homes Reviews

850 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Jul 23, 2024

Missing pieces in dining room chandelier. I've yet to receive the missing parts.

4.5
Verified Homeowner
Westworth Village, TX, on Jul 22, 2024

[name removed] and [name removed] have been very responsive through the warranty process in answering our inquiries to fix small issues. It has been more of a challenge getting ultimate vendors to follow up and get fixes scheduled (lack of call backs, showing up without appointments). Some of the items also could have been caught prior to closing.

4.5
Verified Homeowner
Prosper, TX, on Jul 19, 2024

The design studio experience could be better with more options and more designers during peak seasons.

4.0
Verified Homeowner
Celina, TX, on Jul 18, 2024

Very smooth process

5.0
Verified Homeowner
Frisco, TX, on Jul 18, 2024

Most of the processes from contract to move in were smooth, dates committed were adhered to. Both [name removed] and [name removed] were great assets and helped us through the journey. Special mention for [name removed] on getting the house ready for close on the earliest possible date. [name removed] only few things which could be improved are as below: 1. Our initial contract post our signing was voided because of a cost factor and it was requested to increase our written commitment to add design improvements, even though we gave verbal commitment for the same. 2 Some design improvement options were not mentioned to us and it was only after a long time we came to know that there were those options which were available. 3. It took a long time to start the build after the final team meeting.

4.9
Verified Homeowner
Ft Worth, TX, on Jul 18, 2024

[name removed] (Sales manager) and [name removed] (construction manager) were wonderful to work with! They both had excellent communication regarding all the steps from signed contract up until move in and were more than helpful in accommodating our busy schedules to get things like the home inspection and blue tapping done quickly and efficiently.

4.4
Verified Homeowner
Fate, TX, on Jul 16, 2024

The Sales and Warranty [name removed] ([name removed]) are professionals to say the least. [name removed] responds promptly to any questions I have and he is very resourceful in those rare instances where he himself cannot be of immediate help. I love working with [name removed]...peace of mind.

5.0
Verified Homeowner
Prosper, TX, on Jul 16, 2024

I'm glad to be working with [name removed] and [name removed] , who are very friendly and explained everything in detailed. Specially [name removed] still responds to my texts when i have a question or sth needs to be discussed. Overall happy journey

4.5
Verified Homeowner
Prosper, TX, on Jul 16, 2024

Somehow they couldn’t identify how the traffic noise is inside. When we noticed before purchasing it wasn’t there . After fixing issue with back door seems noise started coming

3.3
Verified Homeowner
Frisco, TX, on Jul 15, 2024

Built

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.