Homebuilder Ratings & Reviews

Shaddock Homes Reviews

814 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on May 10, 2025

[name removed] financing was pretty disappointing. There was a $10K incentive to go with Shaddock Mortgage Finance but it turned out to be really a non-factor. We ended up having to go to a non [name removed] mortgage company and got a better deal.

4.5
Verified Homeowner
McKinney, TX, on May 08, 2025

liked the warranty and the excellent service from the team. [name removed] is awesome at what he does, and I really appreciated the timely responses and more.

5.0
Verified Homeowner
Celina, TX, on May 08, 2025

I like the quality of our home and built very well one thing i feel little repetitive and recommend improvements is loan process. For the first time home buyers I expected loan process to be a smooth one and straight forward but I have to do couple of correction/reviews and i was under pressure couple times.

4.9
Verified Homeowner
Celina, TX, on May 08, 2025

Easy to work with Resolved any issues in a timely and very professional manner

4.7
Verified Homeowner
Celina, TX, on May 06, 2025

Design center selections were minimal Landscaping and labor and materials were poor Garage door quality for the price point was disappointing Impressed with the sales person ([name removed]), she was fantastic. Couldn’t have got through the building of our house without her. There wasn’t anything that she didn’t know and how to handle it. Also, our builder, [name removed], was fantastic too. He was always there to fix any problems or answer our questions that came up with our house.

5.0
Verified Homeowner
Forney, TX, on May 03, 2025

Every single employee I interacted with were so kind and caring. [name removed] went above and beyond every step of the way

5.0
Verified Homeowner
Frisco, TX, on May 03, 2025

It’s been 1 month since we moved in and we still don’t have our porch lights installed. Our guest bathroom is still missing a light fixture. The HVAC unit that was installed was manufactured in 2022. The vent was making noise because of loose screws. We contacted the home warranty team twice about the lock not being installed correctly.

3.9
Verified Homeowner
Celina, TX, on May 01, 2025

Based on my observations, I have a few concerns regarding the quality and condition of certain aspects of the property: 1. The quality of the sheetrock walls appears to be substandard compared to expectations. 2. The fence at our home is bent, while the fences of neighboring homes remain intact and straight. 3. The sod/grass installed in our yard does not seem healthy, with significantly more weeds compared to nearby houses. 4. The door nips (latches/hinges) are quite loose and do not feel securely installed. 5. On windy days, there is noticeable noise from the rooftop, which seems louder compared to what neighbors are experiencing, possibly indicating an issue with the installation or sealing.

3.1
Verified Homeowner
Frisco, TX, on Apr 30, 2025

I liked the speed at which things progressed. However, I did not like the lack of communication. I had to hunt for information. I wish the [name removed] team had been more proactive with updates throughout the process.

3.2
Verified Homeowner
Celina, TX, on Apr 29, 2025

First time I am building home with [name removed] , I saw other shaddock's home , inspired by their build quality and we bought shaddock home! Build quality is amazing but there are few things I feel which needs improvement. Here is an example - we got high ceiling in living room but there were no ceiling lights provided in the living room! Houses that are built next door to us got this ceiling light as part of their build (WITHOUT upgrade). I brought this up with shaddock rep in the model house and he was not helpful. It would be great if we get ceiling light installed in our living room!!! Living room is dark without sufficient lighting!

4.1
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.