Homebuilder Ratings & Reviews

Shaddock Homes Reviews

812 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Apr 24, 2026

[name removed] is the best warranty manager! He gets every thing done timely and efficient

4.5
Verified Homeowner
McKinney, TX, on Apr 23, 2026

We loved the transparency the most. Before closing the house failed the committee walkthrough. When we were told that we were also told why the house failed and everything was promptly taken care of before closing

5.0
Verified Homeowner
Fate, TX, on Apr 20, 2026

The staff was polite , professional, helpfull and knowlegdable

5.0
Verified Homeowner
Fate, TX, on Apr 19, 2026

The kitchen ceiling on the first floor is starting to show sings of mold. Crack also appeared near the window. and the outdoor water meter cover still hasn't been provided to us. Our neighbors said they reported it and get a new one, but when we contacted the warranty, they said it wasn't their responsibility. Also the corner of backyard was flattened by someone builder's truck and still hasn't been repaired. I'm not sure it's HOA or Shaddock responsibility. but it's depressing.

2.7
Verified Homeowner
Celina, TX, on Apr 19, 2026

The team we worked with was kind, caring and truly made the process fun and easy.

4.7
Verified Homeowner
Celina, TX, on Apr 18, 2026

The only issue was the house being done super early, which complicated my out of state move in plans.

5.0
Verified Homeowner
Celina, TX, on Apr 17, 2026

How pleasant the whole crew was

5.0
Verified Homeowner
Parker, TX, on Apr 17, 2026

[name removed] and [name removed] are amazing. I love dealing with them. If I ever put any request, [name removed] goes above and beyond to make sure issue has been addressed in timely manner. thank you

4.8
Verified Homeowner
Prosper, TX, on Apr 16, 2026

I like [name removed] representative [name removed] whom I worked with. She is very knowledgeable and professional. However, I am very disappointed in the quality of the home. On the final orientation day with the builders, we pointed out some paint on the wall and cabinets that needed to be touched up. They marked it but never actually fixed it. Two weeks after we moved in, our roof shingles flew off after a windy day. The warranty manager told me typically they don't have to replace it, but they would do it this time as courtesy. Given the house was done only two weeks ago and the shingles could not even withstand a windy day, it tells me they did a terrible job. Our ceiling beams are unevenly stained and clearly have water marks on every single one of them They refused to re-stain saying that restaining will not fix the problem. They hire terrible quality painters. Several of our cabinets already have chipped paint and unevenly painted. And treat our homes with excellent care! So many light fixtures have paint on it. Their paint jobs look unprofessional and worse than an inexperience person could do. And now that we live in the house, we notice the insulation is terrible. When in the bedroom, we can hear a whole conversion from the media room next to us, and there is not even a move playing, just a person is having a conversation in the next room. On top of all these, we found a bottle of urine in our attic! Overall, I love the beautiful floor plan designed by [name removed]. But [name removed] needs to reconsider the construction company they hire as well as invest in a higher quality insulation for their homes.

3.2
Verified Homeowner
Prosper, TX, on Apr 15, 2026

The microwave that should be a built in model is actually a counter top. This was verified through the Whirlpool warranty department. I have a work request to get the correct built in microwave installed.

4.6
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.