Homebuilder Ratings & Reviews

Shaddock Homes Reviews

822 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on Apr 21, 2025

[name removed] and [name removed] ([name removed] Community)

4.7
Verified Homeowner
Prosper, TX, on Apr 13, 2025

[name removed] is not the same as it once was, I was quite excited when I decided to buy one, but they cut corners to save nickel and dime( maybe the builder i got assigned was not good) but overall a Lennar Mass produced home( my previous one built in 2015) seemed to have more upgrades as part of standard package than what i got as a sprucewood/saxony product here. Drsign aspects is what seems most neglected to save costs and

2.4
Verified Homeowner
Frisco, TX, on Apr 11, 2025

I appreciated [name removed]'s flexibility and willingness to work collaboratively with customers throughout the home-buying process leading up to closing. However, my experience changed drastically once the sale was finalized. After identifying several items that required attention, I was disappointed by the response from the site warranty representative. Rather than addressing the concerns constructively, his approach felt dismissive and, at times, disrespectful—appearing to discourage customers from even discussing potential items before pursuing warranty claims. I understand that imperfections and mistakes can happen, and I value a company that takes ownership and works to resolve them. That’s the very essence of a warranty: to offer assurance that issues will be handled in good faith. Unfortunately, my post-closing experience suggested otherwise—conveying the message, “The sale is done, and we’re no longer responsible.” It wasn’t until the director became involved that I experienced a level of professionalism appropriate to the situation. Without that intervention, I would have had no choice but to give the lowest possible rating. The way customers are treated after closing is just as important as the service provided beforehand. Failing to address post-sale concerns professionally not only erodes trust but also diminishes future referrals and damages the company's reputation.

4.3
Verified Homeowner
Frisco, TX, on Apr 10, 2025

I liked the level of care from the agent, warranty and others however, 2 areas that I disliked. The width of the garage is not enough to fit SUVs and I was told it would fit but it is not practical. Also, the pre-fab cabinet quality is pretty low.

4.8
Verified Homeowner
Celina, TX, on Apr 09, 2025

[name removed] employees made my experience a joy! My sales rep [name removed], my builder [name removed] and my warranty rep MrJay. Legit people who represent [name removed] top notch.

4.8
Verified Homeowner
Lucas, TX, on Apr 08, 2025

From the beginning, I was probably the easiest customer anyone could ask for. I didn’t negotiate on the price and decided to move forward with a spec home less than an hour after touring it. Unfortunately, the experience from there has been filled with frustrations and disappointments. Customer service has been subpar—arguably worse than what you'd expect from a trailer home dealership. After signing the contract, I was told I couldn’t switch out the front door, even if I was willing to pay whatever it cost. I had to push just to get a $50 garage door opener installed. I also had to constantly follow up with [name removed] just to get the yard addressed. When I showed up for my walkthrough, I learned the builder wouldn’t be attending. Instead, I was met by someone who was only in his first week on the job—and ironically, he was the most competent and professional person I encountered throughout the process. To make matters worse, during the final walkthrough, employees of [name removed] were making jokes about how “ridiculous” other homeowners were for their requests. That moment stuck with me and said a lot about how little regard they have for their customers. The warranty process itself has been a mess. It’s confusing, and the communication is awful. Workers show up at my home unannounced, with no scheduled appointment. The workers have even told me to skip going through the warranty department altogether and just call them directly because they can’t get any direction from the [name removed] team either. At this point, I’m already considering moving out of this neighborhood and upgrading to a larger home—but I will be avoiding [name removed] entirely. I realize my experience may not be everyone’s, but it’s been enough for me to never want to go through this again. I run a company myself, and if this were feedback on my business, I’d want to know.

0.8
Verified Homeowner
Frisco, TX, on Apr 07, 2025

Worst Experience with a home builder. Poor quality and fake advertisement. I would like to push it further to our local news agency on my worst experience.

0.6
Verified Homeowner
Frisco, TX, on Apr 06, 2025

Loved the deal making process. [name removed] was awesome. I don’t like being delayed on fixing things with builders. I think most issues should be fixed already if you buy a $1m or more home & buyers should not have to ask

4.8
Verified Homeowner
Parker, TX, on Apr 06, 2025

I like everything about [name removed] except for resolving the few small issues that I’ve asked to be corrected. They have not been.

4.1
Verified Homeowner
Forney, TX, on Apr 05, 2025

I love the way its a gated community and very serene. The only thing I would wish its done is to build on the empty land besides me. I mean the 3 plots in my left and right side to be built fast to bring more beauty around my home . But in all, am impressed so far.

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.