Homebuilder Ratings & Reviews

Shaddock Homes Reviews

829 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Lucas, TX, on Feb 07, 2025

I really liked working with the team that built the home. I think the quality of the home is extremely high as well. I do have some concerns of the value of the home, based on our neighbors from other builders I am concerned that we may have spent too much or that the cost of working with [name removed] maybe too high to the value of the home.

4.9
Verified Homeowner
Parker, TX, on Feb 07, 2025

I was sold a home with no mailbox and it’s not being addressed by [name removed]. No one cared from the corporate office to contact me about it. Also, maintenance/warranty post closing is terrible. We have several items that need to be addressed but again I haven’t heard back.

2.4
Verified Homeowner
Celina, TX, on Feb 07, 2025

Limitations on design selections such as appliances, painting.

4.7
Verified Homeowner
Frisco, TX, on Feb 05, 2025

The process has been very easy and communication was great. [name removed] and [name removed] have both gone above and beyond to be helpful.

4.9
Verified Homeowner
Lucas, TX, on Feb 05, 2025

What I like most was [name removed]'s very friendly and helpful attitude throughout the process. He took care of every concern we brought to him. There was 1 request involving landscaping on 1 side of our house that was not resolved. We have a large space there that is practically useless to us because the slope is too steep that it is impossible to even walk. We paid for premium on that space, and now it's like wasted money.

5.0
Verified Homeowner
Celina, TX, on Feb 05, 2025

Everyone was so sweet! After a terrible experience with Coventry Homes, [name removed] made up for it by putting us in a new and better home.

5.0
Verified Homeowner
Lucas, TX, on Feb 05, 2025

[name removed] was incredible patient and profession during our entire sales cycle (thru one spec home contract then migrating to a new build). [name removed] at the design center met us where we were and never pushed us in a direction we weren’t comfortable with. [name removed] and [name removed] over communicated during the construction process and made us feel like we were their only client. We could not have asked for a better team.

5.0
Verified Homeowner
Forney, TX, on Feb 05, 2025

The resources available - [name removed] and [name removed] have been so friendly and helpful answering all questions.

5.0
Verified Homeowner
Frisco, TX, on Feb 05, 2025

I like the sales team. I don't like the building team and maintenance team. I can see some poor building quality after some months. Especially baseboards and mortar

2.9
Verified Homeowner
Westworth Village, TX, on Jan 30, 2025

Our construction manager, [name removed], was very transparent throughout the building process. [name removed] (warranty) has been very helpful answering all of our questions regarding the warranty

4.5
Verified Homeowner

Builder Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.