Homebuilder Ratings & Reviews

Shaddock Homes Reviews

838 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Feb 17, 2025

[name removed] and [name removed] have been the saving grace of our experience with [name removed]. [name removed] is knowledgeable and a very kind person to work with, we still follow up with [name removed] even months after the sale of our house. We have had several issues come up since closing on our home and [name removed] has been a life saver and getting issues resolved very quickly and goes out of his way to make us feel like it matters. He is also a very nice guy to deal with. [name removed] is the main reason we would not consider buying another Shaddock Home. I personally believe he is lazy, doesn't know what he is doing and is detrimental to the [name removed] name. He doesn't communicate well during the process, provides empty promises, lies and is dismissive. We have met 4 to 5 new neighbors that also had to deal with him and not 1person has anything good to say about him and that it was a nightmare dealing with him. I can provide more details if needed. He should be fired in my personal opinion he was so bad. We wouldn't buy another [name removed] home if he was the construction manager on our house.

4.0
Verified Homeowner
Celina, TX, on Feb 15, 2025

[name removed] has built a quality home and has been helpful. The house is exactly as per specifications and [name removed] personally visited a couple of times to listen my issues and offer help. I had a unexpected visa issue shortly after booking and lost my US job. However [name removed] refused my request to return my money. However I do appreciate that shaddock did allow me a little extra time for me to renew my visa and get fresh job opportunity, come back to US and Close the house.

4.8
Verified Homeowner
Frisco, TX, on Feb 15, 2025

Strongest dislike was the lack of communication from the contractor and kind of sloppy work he did with the house. Horrible experience.

2.1
Verified Homeowner
Ft Worth, TX, on Feb 14, 2025

I liked most that the house was finished and it happened to have a good color scheme and was the same as the model. I wish it was on a wider lot with a 3 car garage, but that wasn't available.

5.0
Verified Homeowner
Frisco, TX, on Feb 11, 2025

Sales people in the model were great and very helpful. Design center experience was rushed and with more time, would have made some different decisions. Construction manager is awkward to work with and doesn't do what he says. Contractors are unsupervised and many don't care about quality. Construction dust, debris, and stains were not removed prior to move-in. There are many more things that could be listed.

3.4
Verified Homeowner
Westworth Village, TX, on Feb 11, 2025

Contract negotiations were challenging, pricing changed frequently mostly increasing with little discussion. Plans were not adjusted as discussed and we were asked to sign off on plans that did not coordinate with the standard specifications when the expectation would be the plans. Standard specifications were lower than expectations for Custom Homes. Time frame was extremely long, waiting over 6 weeks after contract signing for the interior selections and delaying the start of construction until all decisions were completed (all significant exterior and plan selections completed). [name removed] did not appear to push plan approval from HOA, we intervened to push approval. We were fortunate to have [name removed] as our 1st supervisor, he was aggressive and pushed the beginning as far as he was able prior to permit approval and hit the ground running once the permit was approved. Under [name removed]'s guidance, the early phases of construction proceeded quickly, underground prep, slab prep and pouring, and framing, all in a great schedule. [name removed] walked us through the first plan meeting, making adjustments based on HOA requirements and other items and noted that he would send it to the architect for final plan adjustments. Apparently, final adjustments were not made on the plans and many subcontractors did not make adjustments to the a/c locations and other things, which resulted in issues and rebuilds during construction. [name removed] was great but due to change in employment handed it off to [name removed] at gypsum board installation to complete the job. We were SO HAPPY with our work and relationship with [name removed], he listened to us and was so customer focused. Construction continued with all decisions made and a great pace with [name removed] pushing the [name removed] to our end of year / early January turnover. There were some hiccups along the way but [name removed] coordinated the work through and delivered a great final product. At final acceptance were revealed a few minor items not corrected or completed and he pushed them through even after we moved in. Overall from our perspective, we got a spectacular product and are extremely happy with our new Shaddock Home. There were hurdles along the way in the early project scope and negotiation stages and change order adjustments along the way but we continued to move through it. Construction was as smooth as it could be and thanks to both [name removed] and especially [name removed] for their excellent work and focus on our new home and delivering it to a Shaddock level of excellence. [name removed] delivered earlier than original expectations and we are so thrilled to be in our new home. Overall that supports our final rating of 9/10.

4.6
Verified Homeowner
Lucas, TX, on Feb 07, 2025

I really liked working with the team that built the home. I think the quality of the home is extremely high as well. I do have some concerns of the value of the home, based on our neighbors from other builders I am concerned that we may have spent too much or that the cost of working with [name removed] maybe too high to the value of the home.

4.9
Verified Homeowner
Parker, TX, on Feb 07, 2025

I was sold a home with no mailbox and it’s not being addressed by [name removed]. No one cared from the corporate office to contact me about it. Also, maintenance/warranty post closing is terrible. We have several items that need to be addressed but again I haven’t heard back.

2.4
Verified Homeowner
Celina, TX, on Feb 07, 2025

Limitations on design selections such as appliances, painting.

4.7
Verified Homeowner
Frisco, TX, on Feb 05, 2025

The process has been very easy and communication was great. [name removed] and [name removed] have both gone above and beyond to be helpful.

4.9
Verified Homeowner

Builder Profile

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info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.