Homebuilder Ratings & Reviews

Shaddock Homes Reviews

839 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Dec 17, 2025

Everything has been good. [name removed] has been great to work with

5.0
Verified Homeowner
Lucas, TX, on Dec 16, 2025

Try to pass the buck on things like external grading that clearly were done poorly

3.2
Verified Homeowner
Frisco, TX, on Dec 16, 2025

Warranty is a pain. Have to follow up multiple times - sometimes 5-6 times with the Warranty manager to even get an answer. It feels like I have to spend so much time to get anything done.

2.2
Verified Homeowner
Frisco, TX, on Dec 16, 2025

We already own another home in the same community (The [name removed]), which was built by Toll Brothers. Coming from a different city ([name removed]) and considering 5-family members, we looked for a builder brand that we were familiar with and a large home. Therefore we ended up with Toll Brothers. After having gone through this process with [name removed], we wish we had engaged with [name removed] sooner. Every one at Shaddock team was very supportive and attentive our situation. And the team made every effort to address our concerns. Especially [name removed] and [name removed], they are the best people that I have ever dealt with in new home purchasing / building experience. I and my wife sincerely appreciate all the support [name removed] and [name removed] put into our transaction. New homes would inevitably end up having a few minor issues in the coming months. We have trust in Shaddock team that the issues shall be addressed without having to make arguments with the builder, like Toll Brothers! Thank you, [name removed] team!

5.0
Verified Homeowner
Rockwall, TX, on Dec 12, 2025

[name removed] and [name removed] have been very responsive and helpful in addressing my concerns. I love my new home and continue to have positive experiences with the [name removed] team.

4.8
Verified Homeowner
Forney, TX, on Dec 12, 2025

[name removed] is amazing, super sweet and truly does care. [name removed] wasn’t everything to be perfect and is really on top of things. Best team ever!

5.0
Verified Homeowner
Forney, TX, on Dec 07, 2025

I really love the home—especially the interior design, open layout, and quality of finishes. The overall design exceeded our expectations and feels very thoughtfully executed. The Shaddock Homes staff, especially the sales and construction teams, were helpful, communicative, and supportive throughout the buying process and beyond. I appreciate their willingness to listen and address my questions or concerns professionally. That said, there were a few areas that could be improved. While most issues were minor finishing touches, I did encounter a few major concerns after move-in, including: Cracked exterior bricks (only partially repaired initially) Cracked bathroom floor tiles Exposed foundation frame (metal post-tension cable ends visible in multiple locations) These were noted in my one-year inspection and I’m working with the builder on resolving them. I believe that with more attention to post-close quality checks, the experience could be even better. Overall, I'm happy with my home and appreciate the team’s effort to ensure long-term satisfaction.

4.1
Verified Homeowner
Frisco, TX, on Dec 07, 2025

Overall experience is great and very smooth, [name removed] (our sales manager) was very helpful throughout the journey.

5.0
Verified Homeowner
Forney, TX, on Dec 07, 2025

The experience from beginning to end was seamless. There was nothing to dislike. Our first interaction with [name removed] the sales manager laid the groundwork for our relationship with [name removed]

5.0
Verified Homeowner
McKinney, TX, on Dec 07, 2025

Communication with [name removed] (sales personnel), thoroughness of building manager ([name removed]), and ease of communicating issues (with [name removed]) to have them rectified in a timely manner. [name removed] advocated on our behalf with several of the construction items. The process went well overall and we would recommend [name removed] to family/friends.

4.9
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.