Homebuilder Ratings & Reviews

Shaddock Homes Reviews

759 Homeowner Reviews Completed Feb 2025 - Aug 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Forney, TX, on Aug 06, 2026

What I liked most about my purchase experience was the excellent communication and support throughout the entire process. From the time I signed the contract through move-in, the team was responsive, knowledgeable, and always willing to answer my questions quickly. They kept me informed every step of the way, making what could have been a stressful experience feel smooth and enjoyable. Their professionalism, patience, and genuine care gave me confidence that I had made the right decision, and I truly appreciated how they made me feel valued as a customer. You can also personalize it by mentioning team members by name if you want to recognize their outstanding service.

5.0
Verified Homeowner
Forney, TX, on Aug 06, 2026

[name removed] & [name removed] The best, hands down!

5.0
Verified Homeowner
Prosper, TX, on Aug 05, 2026

walk in closet layouts

4.8
Verified Homeowner
Prosper, TX, on Aug 03, 2026

Shaddock Homes' pricing does not reflect the current housing market. While many other builders have adjusted their home prices to match changing market conditions, Shaddock Homes continues to hold buyers to prices agreed upon a year or more ago, regardless of today's market value. This approach places the entire financial burden on the customer. Buyers are forced to overpay compared to similar homes currently being sold by competing builders, resulting in an immediate loss of equity at closing. A home should not be worth significantly less than what the buyer is required to pay on the day they take ownership. A fair builder should recognize significant market changes and work with customers to reach a reasonable closing price instead of insisting on outdated contract prices. Expecting customers to absorb the entire market correction while the builder assumes no risk is neither customer-focused nor fair. I expected a company with Shaddock Homes' reputation to demonstrate fairness and integrity by aligning pricing with current market conditions. Unfortunately, my experience has been the opposite, leaving me disappointed with the overall buying process.

3.2
Verified Homeowner
Frisco, TX, on Jul 29, 2026

The sales staff was direct but fair. In the end they worked with us to ensure we could sale our existing home in order to close on the [name removed] home in a timely manner. Our builder "[name removed]" was awesome! Never have I witnessed a more diligent and organized build of a home in record time!

4.9
Verified Homeowner
Celina, TX, on Jul 28, 2026

I love everything about their services

5.0
Verified Homeowner
Celina, TX, on Jul 28, 2026

None really

5.0
Verified Homeowner
Frisco, TX, on Jul 27, 2026

It has been a great experience. We bought the home from out of state and [name removed] (the construction manager

4.9
Verified Homeowner
Allen, TX, on Jul 27, 2026

The people especially [name removed], [name removed], [name removed] (shaddock financing) and [name removed]

5.0
Verified Homeowner
McKinney, TX, on Jul 27, 2026

All three people we dealt with during the process were easy to get along with and all were receptive when issues were brought up. I’m very glad I got to deal with those three.

4.9
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.