Homebuilder Ratings & Reviews

Shaddock Homes Reviews

746 Homeowner Reviews Completed Apr 2025 - Oct 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Forney, TX, on Oct 21, 2026

Generally was disappointed,given what was offered to my friends from other builders . I got nothing .

3.0
Verified Homeowner
Lucas, TX, on Oct 20, 2026

My site finished cabinets quality is terrible while the ones in your design center are beautiful. Wood cabinets finish is uneven with sections with no finish and I was told this can't be fixed. The painted cabinets were rolled and have bubbles from the roller, your design center painted cabinets look beautiful. They did not sand between coats so the paint peals off. I would think that showing us such beautiful cabinets at the design center and then providing such poor cabinets would be an issue with state consumer protection office. Your tile installers cut tiles on my back porch and garage so I have saw cuts in the cement. My $5000 mahogany door stain is the wrong color and applied unevenly looking nothing like the door I was shown before signing the contract. The lock install on this expensive was terrible, I bought smart locks and they tossed away the bolt re-enforcing plates and installed standard plates so it's impossible to fix and make it look right because it cut out for the wrong plate. When they drilled the hole for the bolt they chewed up the door frame to the point the it had to be filled with putty to get the plate to stay in place. Many other issues too numerous to list.

2.2
Verified Homeowner
Prosper, TX, on Oct 14, 2026

Our home-buying experience was truly exceptional from start to finish, thanks to an outstanding team that made the entire journey smooth, transparent, and stress-free. A special appreciation goes to the [name removed] O’ [name removed] (Respected Sales Manager), whose exceptional leadership, customer-first mindset, and ability to lead from the front set the tone for the entire experience. His unique charm, genuine passion for the business, and courteous, transparent approach built our trust and confidence from day one. He made us feel valued as customers and ensured that our journey was guided by honesty, care, and commitment. Our Construction Manager [name removed] who we give equal respect was equally outstanding—highly committed, responsive, knowledgeable, trustworthy, and kind, with remarkable attention to detail. His dedication, clear explanation and communication, and proactive communication gave us confidence and peace of mind with the construction quality. He was there for us and patiently listened and addressed every single concern of ours. We are sincerely grateful to [name removed] and [name removed] and will always pray for their and their family’s success, happiness and best health. The lender ([name removed], [name removed] and [name removed]) and title team ( [name removed], [name removed], and [name removed]) also deserve special recognition for their professionalism, transparency, and seamless coordination, making the financial and closing processes smooth, efficient and hassle-free. Together, this remarkable team from sales to construction to lender to title exemplified excellence, integrity, and customer service at its best. We feel incredibly proud to own a Shaddock home as our very first home. This milestone is even more special because of the people who I have mentioned above made the journey so memorable. We are truly grateful to the entire team for turning our dream of homeownership into reality and giving us a home we will cherish for years to come!

5.0
Verified Homeowner
Frisco, TX, on Oct 12, 2026

[name removed] and [name removed]. We felt like we had the Dream [name removed] in these two. They made our experience one of feeling taken care of. [name removed] at the Design Center also went above and beyond on our behalf. [name removed] at the model home was also very easy to interface with and always gracious to answer questions. It was the expertise, meticulous nature, and seasoned eye of [name removed] and the rest of these folks that made our experience what it has been.

5.0
Verified Homeowner
Rockwall, TX, on Oct 10, 2026

[name removed] is great. [name removed] has been good. [name removed]’s been great and easy to work with

4.9
Verified Homeowner
McKinney, TX, on Oct 09, 2026

[name removed] our Sale Agent was very kind and great to work with. Any question we had she would get us our answer right away. [name removed] in the Sales was also very helpful. [name removed] our general contractor was so great to work with he was always on top of our project and was also very organize. [name removed] our point of contact once we closed escrow has been so helpful with any issue that my husband or I have messaged him about. The whole [name removed] TEAM is amazing.

5.0
Verified Homeowner
Celina, TX, on Oct 09, 2026

I had an excellent experience with Shaddock Homes! From the beginning of the homebuying process through the construction and closing stages, the team was professional, supportive, and attentive to detail. A special thanks to the construction manager for overseeing the building process, addressing questions, and ensuring everything was handled professionally. I also want to recognize the sales representative for being helpful, responsive, and supportive throughout the entire journey. Both played an important role in making the experience smooth and enjoyable. I truly appreciate their dedication, communication, and commitment to customer satisfaction. I’m very happy with my experience with [name removed] and would highly recommend them to anyone looking to purchase a new construction home! Thank you to the entire Shaddock Homes team for helping make this important milestone a positive one!

4.9
Verified Homeowner
Celina, TX, on Oct 08, 2026

I like the quality of the home. I dislike that I had to bring the same vendors over 5 times to fix the same issue.

4.3
Verified Homeowner
Rockwall, TX, on Oct 08, 2026

Warranty portal is easy to access and navigate.

4.7
Verified Homeowner
Rockwall, TX, on Oct 07, 2026

My local team ([name removed]) were great to work with. They were both easy to reach and quick to reply and or resolve question and concerns

4.7
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.