Homebuilder Ratings & Reviews

Shaddock Homes Reviews

789 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Lucas, TX, on Jul 17, 2026

I was unable to purchase some of my desired customization options in the Design Center, even though they were displayed there. Mainly upgraded appliances

4.5
Verified Homeowner
Forney, TX, on Jul 17, 2026

I was very pleased with the service I received from beginning to end. I also really liked the overall structure of the house, both inside and out, especially the living room and the kitchen.

5.0
Verified Homeowner
Celina, TX, on Jul 17, 2026

I found the process from start to finish to be a very organized and rewarding experience. [name removed] our Sales Agent, and [name removed] were absolute professionals and incredible to work with for this build. [name removed] from the design team and many others were just the best and made this a really smooth process.

5.0
Verified Homeowner
Mesquite, TX, on Jul 17, 2026

Very quick to respond and fix any issues

4.9
Verified Homeowner
Prosper, TX, on Jul 15, 2026

[name removed] was the best part of the overall experience. This was the first house we built, and she went above and beyond to make the experience the best it could possibly be.

5.0
Verified Homeowner
Prosper, TX, on Jul 13, 2026

Thanks [name removed] and [name removed] for all of your support

5.0
Verified Homeowner
Frisco, TX, on Jul 13, 2026

There is clause in Contract that owner is responsible for water pile up drains.This was not covered as part of their warranty and i have to spend decent time & money to resolve the issue. Previous homes i had, builder always took care of drains if water is not draining properly

3.1
Verified Homeowner
Parker, TX, on Jul 11, 2026

Enjoyed [name removed] attentiveness, and willingness to resolve problems quickly and completely. Design center accuracy and upgrade pricing lack of offsets, especially removing options with no price offset

4.8
Verified Homeowner
Prosper, TX, on Jul 10, 2026

The Negotiation on the purchase price can be more smoother

5.0
Verified Homeowner
Allen, TX, on Jul 09, 2026

I would have appreciated all the options available for us during upgrades, we found out about them late. However [name removed] was able to accommodate. Also, post closing punch list items are slower in resolution. It might be tied to holidays but I would like them to be complete soon.

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.