Homebuilder Ratings & Reviews

Shaddock Homes Reviews

852 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Jun 20, 2025

Overall we love our home. Downsized from a shaddock home in kings crossing. Only thing we don’t like is we paid for one extra security keypad and [name removed] indicated the house came with 2 (so a total of 3) but [name removed] says 2 ( 1 that I paid for and 1 comes with house). Very frustrating that we cannot get the one we paid for scheduled.

4.7
Verified Homeowner
Frisco, TX, on Jun 20, 2025

Although I appreciated the home walkthrough and orientation it felt extremely rushed and might be specific to my purchase. We had a 3rd party inspection and the next day were assured that select items were taken care of; 50% were not. Because of the tight timeline we closed and moved in. We have a backlog of things that we need to submit in the warrant portal. My main annoyance is with the assurance we were given.

3.7
Verified Homeowner
Prosper, TX, on Jun 19, 2025

Home buying experience was first class. Quality of the house has been impeccable. Maintenance and customer service by the shadow team has been second to none.

5.0
Verified Homeowner
Prosper, TX, on Jun 18, 2025

Nothing at all it was great. sad that my warranty rep bailey can’t stay with us forever

5.0
Verified Homeowner
Forney, TX, on Jun 17, 2025

I have enjoyed the staff I’ve worked with [name removed] and [name removed]

5.0
Verified Homeowner
Westworth Village, TX, on Jun 17, 2025

[name removed] was great to work with and they did everything within their scope and needs to create our dream home. The final product was wonderful. The early stages of the process were sometimes difficult, time frame from contract signing to actual start of construction was excessive in my opinion, the "base specifications" for a custom home were few, and communication on time lines were basically corporate based and not on control of the local team. Once we began construction we were delighted with the organization and strength of the field team, [name removed] and [name removed] were great and communicated and delivered beyond expectations. The house was delivered as expected and we were delighted that the delivery team worked with us so well. Overall Very Satisfied and would recommend [name removed] to all who are looking to get a new home.

4.7
Verified Homeowner
Frisco, TX, on Jun 15, 2025

I liked the way I was given a white-glove treatment right the day I walked in the sales office of Estates at [name removed]. [name removed], the sales representative was very nice and enthusiastic. Even though [name removed] didn’t know if I was just browsing or actually planning to buy, he treated me like a serious buyer right from the start—and that deserves a shoutout. He took the time to walk me through all the options and showed me the model home plus three more spec homes that same afternoon. It helped that it wasn’t a crazy busy day, but honestly, I feel like he would’ve given the same attention no matter what. He guided me diligently with the process. I just loved working with him. We also enjoyed working with [name removed], our design gallery consultant. She wasn’t pushy at all—just listened to what we wanted and offered some thoughtful suggestions that actually fit our needs. Lastly I want to give a huge shout out to our builder [name removed]. [name removed] is a man on mission and held on to his commitments and dates, he is a rockstar. Honestly, my experience with HomePro, the low voltage company, was a total headache. Just getting an appointment with them felt impossible—I had to call them at least 10 times before it finally happened. And once I got in, the whole process was super frustrating. They didn’t explain things clearly and kept trying to upsell me on stuff I didn’t need. To top it off, they completely botched the wiring in my media room—put the rear speaker smack in the middle of the room. I had to hire a third-party contractor just to fix their mess. Safe to say, I wouldn’t recommend HomePro to anyone.

4.9
Verified Homeowner
Ft Worth, TX, on Jun 14, 2025

Ðu?c tu v?n tr? giúp nhi?t tình, ch?t lu?ng xây d?ng t?t

4.9
Verified Homeowner
Rockwall, TX, on Jun 14, 2025

House was rushed, quality was not up to par. Felt like it overpaid for a home that other builders would have charged less for better quality. Follow up has been underwhelming to say the least. [name removed] has been a great help but I didn’t spend nearly 800k for [name removed] quality. I should have stuck with highland homes but from the reviews and model quality of shaddock we decided to step up our budget and get a shaddock home.

2.6
Verified Homeowner
McKinney, TX, on Jun 13, 2025

The entire journey from contract to move-in was seamless and stress-free. Every step was clearly communicated, making the experience truly enjoyable.

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.