Homebuilder Ratings & Reviews

Shaddock Homes Reviews

727 Homeowner Reviews Completed Apr 2025 - Oct 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Lucas, TX, on Oct 06, 2026

[Translated from ZH-S] product

4.2
Verified Homeowner
Lucas, TX, on Oct 05, 2026

Loved loved the sales/project team [name removed] and [name removed] are amazing and so is the amazing design center [name removed]. The Warranty team has been good but I am afraid not super great (which is what we have seen and come to expect) and this is not the experience we had with our initial [name removed] home with great Warranty and Sales people.

2.3
Verified Homeowner
Celina, TX, on Oct 03, 2026

[name removed], [name removed], and [name removed], as well as everyone at Title was extremely gracious and flexible with us while we dealt with a horrible broker situation. [name removed] was amazing.

5.0
Verified Homeowner
Celina, TX, on Oct 02, 2026

I have small issues... one of my fence boards needs to be replaced, which I noted at the walk through, also that I need some spare paint or paint chip so I can do touch up if needed. I do love my Shaddock Home! :)

4.5
Verified Homeowner
Celina, TX, on Oct 01, 2026

Good customer experience and smooth handling of maintenance request

5.0
Verified Homeowner
McKinney, TX, on Sep 30, 2026

Easy communication with sales ([name removed]), construction team ([name removed]), ans warranty personnel ([name removed]).

4.9
Verified Homeowner
Celina, TX, on Sep 24, 2026

[name removed] was an amazing agent who was there from start to finish, always only a phone call or text away.

5.0
Verified Homeowner
Parker, TX, on Sep 24, 2026

Excellent customer service and support from [name removed], [name removed] and [name removed].

4.8
Verified Homeowner
Ft Worth, TX, on Sep 23, 2026

We liked how easy to get along with our builder was ( [name removed]) and [name removed] on the sales team were. They seemed to generally care about their clients and treats them like friends. What we did not like was the quality of craftsmanship and the items that needed to be redone, reworked and resolved even after moving in. It made our life very difficult living through all the items that needed to be resolved and the list seemed to never end. We were not being difficult we just wanted things to be done correctly and done well in our new home.

4.1
Verified Homeowner
Celina, TX, on Sep 21, 2026

Any issues around the house , you can just text the staff and they will help you right away.

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.