Homebuilder Ratings & Reviews

Shaddock Homes Reviews

831 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Fate, TX, on Jul 11, 2025

Like: get the discount for closing Dislike:there are a lot of dirty dots and paints at everywhere like door handle ,sink the light is already broken in two weeks, bathroom tile is cracked first week, transfer was very compact

3.7
Verified Homeowner
Frisco, TX, on Jul 11, 2025

Everything was really smooth, thanks to both [name removed] and [name removed] for being so responsive and supportive throughout

5.0
Verified Homeowner
Lucas, TX, on Jul 11, 2025

Coming from out of state, the purchase experience and process was seamless. The [name removed] communicates diligently and they are always willing to help or answer questions.

5.0
Verified Homeowner
McKinney, TX, on Jul 11, 2025

I liked the quality of the shaddock homes. [name removed] rosenboro and buildr [name removed] are great to work with and made the home building process easy.

4.8
Verified Homeowner
McKinney, TX, on Jul 10, 2025

[name removed] was awesome to work with. She took good care of us with the closing process

4.9
Verified Homeowner
Celina, TX, on Jul 09, 2025

I had great experience buying a house with shaddock . Great customer service . Especially [name removed] helped with any issues I had and took care of them immediately

5.0
Verified Homeowner
Frisco, TX, on Jul 09, 2025

Communication was fantastic and reduced any stress in the home buying process

5.0
Verified Homeowner
Rockwall, TX, on Jul 08, 2025

Dislike - lack of knowledge and transparency in option availability and pricing from the sales rep. Like - Attention to detail by the builder, [name removed].

4.5
Verified Homeowner
Parker, TX, on Jul 08, 2025

I lived out of town.They informed me about the progress of the home every step of the way with pictures and text.They were quick to answer any questions I had.

4.6
Verified Homeowner
Prosper, TX, on Jul 05, 2025

The biggest disappointment is the problems incurred after taking possession of the home. To date, we have had to replace circuit breakers for dryer and for the oven. Dishwasher did not work from day one. Plastic parts were discovered in the shower drain left there by your plumbing contractor, also the shower drain itself was covered in grout and the drain was not connected at all. The hot water heater unit stopped working and it took 4 tries and a total replacement to correct, then, the recirculation unit was not hooked by up and took over a week to get someone back out to correct. There are just too many issues that should not have happened to a $1 million + home in the first 90 days of ownership.

4.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.