Homebuilder Ratings & Reviews

Shaddock Homes Reviews

819 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on Dec 04, 2025

[name removed] and [name removed] awesome to work with, very respectful and responsive.

5.0
Verified Homeowner
Parker, TX, on Dec 04, 2025

Likes : I would like to give special thanks to [name removed], Sales Manager at [name removed] [name removed] and ROBERT DURHAM, Construction Manager at [name removed] [name removed]. Both of them was exceptional and very cordial. Made our process simple and sweet. As everybody knows buying house is very stressful. They made me so much comfortable. Worst Nightmare / Dislike : BUT, I still regrets myself somewhat buying the house and also whether I would recommend again or buy it again if the person [name removed], Residential Mortgage Loan Originator we have to deal with. Without even knowing me and came out very rude. Not even taking a chance to review my financial strength when I already had a full pre-approval from the bank of getting a loan whenever the house is closed and I did. But because of his rudeness I lost a $50,000 discount that was available by [name removed]. Also, questioning my wife an average job position and my ability to finance without even having a look at it. I definitely see the decision he made based on my looks. I asked [name removed] when starting the loan process and I felt very mean with the way he came out. Because I have already put the down payment on the house. Don't want to lose the money continued the journey. After finishing the house I approach again and the way he came I thought not a good idea to deal with him and in the end he will reject somehow since [name removed] homes gave him so much power to reject. The only bank that I approached with my financials had no issues with any of my financials and saw good enough to buy this house and closed in record time. I definitely have a very sour taste in my mouth because of him I lost $50,000 that I could definitely had. That's the only reason I will doubt in recommending because definitely he will be doing the same thing to them. Shaddock Home Interior design Options : I would recommend and suggest if you could expand the selection at the appliance and interior design. There is actually no selection. only two options with the appliances and very minimal selections in other items. That will not be called if you as a builder calling as custom homes. We just had to pick forcefully without liking the product. Or if you are not able to have the selection there at your place atleast give us the option at Ferguson Homes to select from the wide range. Definitely, we have to understand buying and building a house is once in a lifetime and also a stressful experience with lots of finance involved. To be able to get the items of our liking will go a good way in recommending you and make more money and market your name better. It definitely restrict to recommend us saying with a caution you will not be able to custom your built and no much in selection process. I hope you will take this as a positive criticism and work to get it better. I would definitely recommend [name removed] and [name removed] for a 5 STAR and any Bonus that you are able to give them for their excellent customer service they provided. Thanks [name removed]

4.5
Verified Homeowner
Lucas, TX, on Dec 03, 2025

I like the house, I wasn't expecting the cracks i now see on the walls and driveway

4.5
Verified Homeowner
Prosper, TX, on Dec 03, 2025

[name removed] and [name removed] are really good!

4.8
Verified Homeowner
Celina, TX, on Dec 01, 2025

Poor construction quality

3.5
Verified Homeowner
Frisco, TX, on Nov 27, 2025

Quality and response have been good

4.5
Verified Homeowner
Frisco, TX, on Nov 25, 2025

[name removed], [name removed], and [name removed] have all been easy to work with and have done good work. The entire experience has been a pleasure. As to dislikes, I felt like some of the appliances could have been higher end, as well as doorknobs vent covers etc. It also would have been nice had the cabinet knobs been included and installed.

4.5
Verified Homeowner
Frisco, TX, on Nov 20, 2025

Low construction standards and lack of oversight

3.6
Verified Homeowner
Forney, TX, on Nov 19, 2025

The responsiveness of the team ([name removed], [name removed], and [name removed]) has been amazing

4.8
Verified Homeowner
Celina, TX, on Nov 19, 2025

The customer service was top notch and made the building process smooth and fun!

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.