Homebuilder Ratings & Reviews

Shaddock Homes Reviews

787 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Apr 05, 2026

This was my wife and I’s first home purchase. Anything dealing with front office sales and warranty has been a pleasure. Specifically, [name removed] in sales was a delight and [name removed] was always super responsive and informative. However the quality of the home doesnt seem to align with the value of the home.

3.8
Verified Homeowner
Parker, TX, on Apr 04, 2026

Everything was really good thank you

5.0
Verified Homeowner
Lucas, TX, on Apr 03, 2026

I hated the long wait time for me while I sold my estate/property. That's no fault of [name removed] though.

5.0
Verified Homeowner
McKinney, TX, on Apr 01, 2026

I like the way shaddock home dealt overall process. [name removed], [name removed] and [name removed] helped me a lot and responded very quickly for any question and concern.

5.0
Verified Homeowner
Celina, TX, on Apr 01, 2026

Love the quality of the home, the warranty program and what it covers. I never feel on my own with a problem

4.6
Verified Homeowner
Celina, TX, on Mar 31, 2026

[name removed] is great to work with and he is always responsive. Thank you so much.

4.4
Verified Homeowner
Celina, TX, on Mar 31, 2026

I like the way they treat the customers and customers issues

4.9
Verified Homeowner
McKinney, TX, on Mar 31, 2026

It’s a great overall experience from [name removed] our sales and sam our project manager to [name removed] our waranty manager they always helpfull and on top of all requests

4.7
Verified Homeowner
Celina, TX, on Mar 31, 2026

Process was smooth. [name removed] took care of an issues that arose in a timely manner.

5.0
Verified Homeowner
McKinney, TX, on Mar 31, 2026

[name removed] and [name removed] consistently demonstrate strong leadership and clear communication, creating a supportive environment that helps the entire team perform at a high level. [name removed] has been especially helpful as Warranty Manager, proactively supporting 11-month warranty inspections and ensuring customer issues are handled quickly and effectively. Overall, their combined efforts reflect a customer-first mindset and a commitment to quality that truly strengthens the team.

4.8
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.