Homebuilder Ratings & Reviews

Shaddock Homes Reviews

778 Homeowner Reviews Completed Dec 2024 - Jun 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Jun 03, 2026

The personal communication, it wasn’t a chatbot or 1800 number, I have these peoples phone number and direct line of comms.

4.9
Verified Homeowner
Parker, TX, on May 24, 2026

Excellent staff, I appreciate [name removed], [name removed] and [name removed] for helping me with everything and still being available when I need them.

5.0
Verified Homeowner
Ft Worth, TX, on May 21, 2026

We appreciated the customer service provided by [name removed], our sales rep; however, the overall experience felt disorganized and, at times, stressful. Throughout the process, there seemed to be a lack of consistent oversight. We frequently encountered issues with items that needed to be replaced, were missing, or were installed incorrectly. As a result, we felt the need to closely monitor progress week after week to ensure our selected design options were completed properly. Additionally, it was frustrating that we were not given the okay to get the 3rd party inspection until just two days before closing. This left us with no choice but to conduct the inspection within that same tight timeframe, ultimately forcing us to delay the closing due to the number of outstanding items that still needed attention. Because of this delay, we also lost a valuable window to bring in external trades to complete certain items ourselves—especially those we chose not to have [name removed] handle due to what we felt were significantly marked-up prices. To further compound our frustration, we reached out via email requesting clarification on why the waterfall island cost was nearly four times higher than what other builders in the area, such as Highland Homes, were charging. Unfortunately, we never received a response to that inquiry. Overall, while we appreciated [name removed]’s efforts, the process lacked the organization, communication, and accountability we expected.

3.8
Verified Homeowner
Celina, TX, on May 19, 2026

The whole process was very easy and have had great communication with the builder

5.0
Verified Homeowner
Rockwall, TX, on May 16, 2026

Understanding what is standard and what is an upgrade was confusing and selection of electrical outlets and switches was difficult.

4.7
Verified Homeowner
Celina, TX, on May 15, 2026

[name removed] and [name removed] made everything a wonderful experience from start to finish.

5.0
Verified Homeowner
Forney, TX, on May 15, 2026

[name removed] was very easy to work with and kept me up to date throughout the whole proccess from start to finish. It was a great experience and we love our new home

5.0
Verified Homeowner
Fate, TX, on May 13, 2026

[name removed] is simply amazing. During the home buying process she was so helpful and supportive. Even after I closed and up until now she’s still makes herself available to answer any questions I may have. She’s an exceptional employee and I hope she gets the recognition she deserves. She’s simply the best !!!

4.5
Verified Homeowner
Parker, TX, on May 12, 2026

Really liked the detailed information I received and the communication with the sales and construction team was top notch.

5.0
Verified Homeowner
Prosper, TX, on May 11, 2026

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4.8
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.