Homebuilder Ratings & Reviews

Shaddock Homes Reviews

821 Homeowner Reviews Completed Feb 2024 - Aug 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Aug 01, 2025

Love the quality of my home and the people!

5.0
Verified Homeowner
Ft Worth, TX, on Jul 30, 2025

[name removed] and [name removed] scored 10 stars overall! Every time I call, text or email. They respond immediately.

4.7
Verified Homeowner
Celina, TX, on Jul 29, 2025

we choose shaddock homes because of its reputation to build quality homes and floorplans , the build process was very bad , builder assigned to us during the initial stages was very rude , very bad and not sure how he survived this long , builder assigned after was ok . Build process was very badly handled when was asked questions . Now after closing ,we are having HVAC issues of missing vents and wiring ,that is being followed up by the warranty guy but very delayed and frustrating , quality of finishes around the house are not as expected, mainly the paint of cabinets and some doors, all door handles get stuck in weird angles when we use them. Placement of HVAC system outside the house made a bedroom un-usable almost , placement of the HVAC system next door by shaddock will have same effect on our kitchen and dining , not sure why this is not thought of.

3.8
Verified Homeowner
Prosper, TX, on Jul 28, 2025

As much as [name removed] was absolutely amazing with his support, [name removed] was absolutely amazing through the building process. They were bang on time walking us through the process and made it such an easy process.

5.0
Verified Homeowner
Frisco, TX, on Jul 27, 2025

Peace of mind, getting what we wanted and timely closing.

4.3
Verified Homeowner
Celina, TX, on Jul 27, 2025

We loved working with [name removed]. She was always quick to respond and so so nice to work with!

4.9
Verified Homeowner
Celina, TX, on Jul 27, 2025

there attention to detail is very good, But the Back yard lawn patches were dead since the beginning

4.4
Verified Homeowner
McKinney, TX, on Jul 27, 2025

We are extremely happy with the experience with [name removed] homes. Special thanks to Sales agent [name removed] for the help she did through out the process.

5.0
Verified Homeowner
Frisco, TX, on Jul 25, 2025

[name removed], [name removed] and [name removed] have been amazing as have been iterated in other reviews and surveys. [name removed] is currently working to pick up the mess that [name removed] built. I honestly don’t know what the point of these are when upper management says [name removed] is not going anywhere. No one likes him at [name removed] and he is a known liar and conman and it really bugs me that [name removed] says we cut back his workload and he’s a family friend so we want him to succeed when he’s proven he’s a snake. He apparently forges signatures on city permits and lies to get his bonus on FA forms. I really don’t know why he’s still around. Every [name removed] home built in the fields feels the same. In the end you are ruining your business with sticking up for people like this but it’s on you.

3.2
Verified Homeowner
Celina, TX, on Jul 23, 2025

Working with michelle has always been a pleasure

4.7
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.