Homebuilder Ratings & Reviews

Shaddock Homes Reviews

841 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Ft Worth, TX, on Jun 14, 2025

Ðu?c tu v?n tr? giúp nhi?t tình, ch?t lu?ng xây d?ng t?t

4.9
Verified Homeowner
Rockwall, TX, on Jun 14, 2025

House was rushed, quality was not up to par. Felt like it overpaid for a home that other builders would have charged less for better quality. Follow up has been underwhelming to say the least. [name removed] has been a great help but I didn’t spend nearly 800k for [name removed] quality. I should have stuck with highland homes but from the reviews and model quality of shaddock we decided to step up our budget and get a shaddock home.

2.6
Verified Homeowner
McKinney, TX, on Jun 13, 2025

The entire journey from contract to move-in was seamless and stress-free. Every step was clearly communicated, making the experience truly enjoyable.

5.0
Verified Homeowner
Prosper, TX, on Jun 13, 2025

The house itself was great and purchase process and lending options and closing were straightforward and easy to deal with. Not my first home, so shaddock did a good job here. Move-in checklist was definitely rushed through and some items were not discussed due to “lack of time”

2.8
Verified Homeowner
Frisco, TX, on Jun 12, 2025

Experience with Sales Manager [name removed] was great. He always has time to address queries and concerns. Resolved them quickly. Really appreciate his work. Working with Builder [name removed] was ok not very satisfied though. He always gives some answers when we raise concerns. Not very satisfied though.

3.8
Verified Homeowner
McKinney, TX, on Jun 09, 2025

It was a pleasant experience and all the team from our sales [name removed] which was awesome to [name removed] our home project manager he was very helpful and always on top of his work

5.0
Verified Homeowner
Ft Worth, TX, on Jun 09, 2025

Throughout the process, [name removed] and [name removed] were men of integrity and did what they told us they would do timely and effectively. We felt honored by their attention and care to our needs and we valued their input during our process -- true partners.

4.9
Verified Homeowner
Celina, TX, on Jun 09, 2025

I do think some of the add- on are priced a little high but overall happy

4.5
Verified Homeowner
Celina, TX, on Jun 06, 2025

The communication was excellent. From [name removed] our sales rep, to [name removed] our builder.

4.8
Verified Homeowner
Celina, TX, on Jun 06, 2025

Lack of communication during building

4.6
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.