Homebuilder Ratings & Reviews

Shaddock Homes Reviews

807 Homeowner Reviews Completed Aug 2024 - Feb 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Forney, TX, on Feb 24, 2026

The sales process and [name removed] sales manager eagerness to help all the time

4.1
Verified Homeowner
Celina, TX, on Feb 23, 2026

Great communication from [name removed] and [name removed], overall we had an excellent experience

5.0
Verified Homeowner
Frisco, TX, on Feb 22, 2026

It was very good

5.0
Verified Homeowner
Celina, TX, on Feb 21, 2026

I love the overall service. [name removed] and [name removed] went above and beyond to answer all my concerns.

5.0
Verified Homeowner
Prosper, TX, on Feb 20, 2026

I liked working with the team frim start to end. The process was very easy and enjoyable. [name removed] and [name removed] were able to hep and answer our endless questions and it was really great working with two of them

4.2
Verified Homeowner
Mesquite, TX, on Feb 18, 2026

everyone was very helpful and friendly.

5.0
Verified Homeowner
Fate, TX, on Feb 16, 2026

First, my sales agent [name removed] was amazing. This was my first time buying a home. She walked me through the process step by step, helped to make the deal work, and was just an amazing communicator throughout my sales and closing process, which I consider the most important attribute in this type of process. [name removed], my construction manager was equally awesome. A great communicator and walked me through the blue tape and closing process, assisted me with any questions I had and did a great job on the home. The quality of the home is excellent and overall I am very happy with my new home. There were a few things that were forgotten from the inspection list, or I haven't had the ability to check like busted sprinkler, but the items were minor. [name removed] my warranty agent has also at least so far been great to communicate about any issues that have come up.

5.0
Verified Homeowner
Lucas, TX, on Feb 14, 2026

We were kept informed by our builder [name removed] weekly,

5.0
Verified Homeowner
Parker, TX, on Feb 12, 2026

The Design Center process was the worst experience we had. There are quite a few choices to be made within the three appointments but we were not given any pre-work ahead of time including prices for the various upgrades. We felt very rushed and led to unnecessary tension. We understand certain options have to be custom priced, but we should know the standard pricing for converting a cabinet to a bank of drawers or adding soft close for example. Having the price list ahead of time keeps us from wasting time. We can make a quick decision and move on to the next item. Also, there may have been upgrades we missed because going from one level to the next may have been a small increase but was not brought to our attention. Electrical options were another sore point but no where near as bad as the design center. Again having pricing/options ahead of time so we can do our homework can save a lot of time and avoid making or missing decisions. We are in almost a 2 million dollar home not a cookie cutter one. Attention level has to be different (if we are willing to do the homework, let us do that). I put these on corporate policies versus our sales rep and project manager. Working with our project and sales manager was an absolute joy though. They listened to our concerns and tried their best to alleviate them. Nothing written above should be new information. Our agent also experienced the same frustrations. She was at all of our meetings. Our reps at [name removed] (Jan Hill) and [name removed] ([name removed]) were excellent. They made the process go better. [name removed] handcuffed [name removed] in the beginning as no lighting plan was given to them. We had to use our layout which didn't accurately reflect standard lighting spots. Big miss on the [name removed] side. [name removed] was good but slow to work with on our customizations but still glad we worked with them.

4.5
Verified Homeowner
Rockwall, TX, on Feb 12, 2026

I love the great customer service experience received, communication and the interaction with Sales Mgr. [name removed] and Project Mgr. [name removed]. Great team of representatives for Shaddock Homes!!!

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.