Homebuilder Ratings & Reviews

Shaddock Homes Reviews

853 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Mar 29, 2025

The home quality, the office interactions and quick responses

4.9
Verified Homeowner
Celina, TX, on Mar 28, 2025

Shaddock Homes are the best and they have the best people to work with

5.0
Verified Homeowner
Celina, TX, on Mar 27, 2025

[name removed] homes use to be considered a more high end builder I have never seen such CHEAP workmanship and quality in a home ever!

1.9
Verified Homeowner
Prosper, TX, on Mar 26, 2025

Although I had bad experiences with my building manager who did not finish some of the items listed in the closing yet even after 1 year , [name removed] the warranty guy had resolved most of the issues. Big shout out to [name removed], for instant replies, quick support, frequent visits to make sure we are having good experience with Shaddock Homes. Very approachable and responsible.

4.9
Verified Homeowner
Rockwall, TX, on Mar 25, 2025

Loved interaction with [name removed] and [name removed]. Communication was great and they made us feel like we were the most important client. Improvements: use virtual reality for kitchen, have examples and better selection of cabinet hardware with examples to look at in person.

4.9
Verified Homeowner
Prosper, TX, on Mar 25, 2025

I loved being part of the process on the purchaser side for a change. Everyone from design to purchaser was great to deal with. Sales guy in brookhollow was ok too.

5.0
Verified Homeowner
Prosper, TX, on Mar 21, 2025

Likes: The people. (1) [name removed] - He always wanted to make sure we get our dream home, and did whatever was within his control to get us closer to that(structural upgrade customisations, brick selection, getting us add ons like christmas lights that were inadvertently missed etc.) (2) [name removed] - His work ethic was impeccable; Within what [name removed]'s policy allowed, he made sure he did the best for us; He gave us clarity on what is possible and what isn't; He always kept his word; Was thorough and meticulous in his planning and work; Gave us genuine advice where we sought his help; And he got us past the finish line (3) [name removed] - During his brief stint as construction manager during the initial planning stages, he advised us on avoiding some customizations we were planning (powder, utility, jr master entry etc,) which we eventually realised were very good advice. (4) [name removed] we had some issues, [name removed] intervened and took the time to help arrive at an amicable solution and tried to make sure we finish with a good experience overall 3 Suggestions for Improvement: (1) Plan Document Coordination: The plans given to different teams like framing, foundation etc. are sometimes dissimilar or not coordinated and can likely lead to significant errors. A centralised oversight/checkpoints would be helpful to avoid irrevocable errors (2) Training: A culture of quality should be achieved through better training. Even though trades are brought in by construction manager, they should be trained on basic quality principles by [name removed]. They should be trained to not just make things 'functional' but also to give a 'quality output' e.g. doing that extra tap with hammer to make sure there is no gap when laying nailed down wood, or discarding bricks that look too discolored, or making sure soil is compacted properly before laying sod etc. Some of the trades tend to rush the job to do more within a day, and quality becomes a direct casualty (3) Proactive Quality Checks should be done by construction manager or superviser, not at the end of a task, but at the beginning of a task. It is expensive to correct mistakes, but if you can catch it early, then the rest of the task would get completed with better quality. This small, planned time investment in quality checks could potentially become a big diffferetiator for Shaddock Homes and help improve the brand equity

4.5
Verified Homeowner
Celina, TX, on Mar 21, 2025

I liked working with [name removed] and [name removed] very much. Great help with their knowledge of how things work in this building process.

4.9
Verified Homeowner
Frisco, TX, on Mar 21, 2025

[name removed] has been fantastic for us and solving any issues we have had in our home. I trust that things will get done and we will be taken care of.

4.8
Verified Homeowner
Parker, TX, on Mar 21, 2025

Level of service

4.8
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.