Homebuilder Ratings & Reviews

Shaddock Homes Reviews

668 Homeowner Reviews Completed Dec 2021 - Jun 2023

Overall Satisfaction

Customers' overall satisfaction
Customers' willingness to refer our communities to their friends and family

Communities Map


Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jun 03, 2023

It was smooth and I did not experience any issue on the whole purchase process.

Verified Homeowner
Frisco, TX, on Jun 03, 2023

Overall I am satisified with my purchase since it is an inventory home. Sales team does a good job

Verified Homeowner
Prosper, TX, on Jun 02, 2023

We are not happy with the Quality and workmanship

Verified Homeowner
Mckinney, TX, on Jun 02, 2023

[name removed] is awesome

Verified Homeowner
Ft Worth, TX, on May 31, 2023

It's a brand new house but everything is falling apart already. The wiring is bad I can't get good internet connection, the paint is terrible your bare hands can't even touch it without leaving a mark. The kitchen cabinets are falling apart, my son can't play at the back yard because we still have water holding up, toilet seat falling apart...the list goes on and on. I expected more quality products after all its a luxury home

Verified Homeowner
Parker, TX, on May 31, 2023

Amateur work and finish.

Verified Homeowner
Prosper, TX, on May 30, 2023

Truly reliable

Verified Homeowner
Westworth Village, TX, on May 29, 2023

Contract process was straightforward. Delays in build were frustrating but were more the market/economy than the builder. There were some quality & construction issues during the build that could have been handled better but Shaddock sales rep has been very responsive and helpful throughout, and helped to mitigate the communications issues with the builder.

Verified Homeowner
Prosper, TX, on May 25, 2023

Warranty portal is helpful, but it needs improvement to allow larger file size upload.

Verified Homeowner
Prosper, TX, on May 23, 2023

Communication could be better

Verified Homeowner

Builder Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.