Homebuilder Ratings & Reviews

Shaddock Homes Reviews

800 Homeowner Reviews Completed Dec 2024 - Jun 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 10 Comments
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Jun 27, 2026

I have been living here for almost a year and I wanna say that I’m so happy that I got a shaddock home, it has been a great experience from the beginning and any issue that I had [name removed] would take care of it right away with no excuses, he would be on top of it and send a technician right away. Great customer service. I can tell he takes pride of his job. Thank you.

5.0
Verified Homeowner
Mesquite, TX, on Jun 26, 2026

The building process was long (10 months from contract to close) due to our first construction manager, but was rectified when he was replaced. [name removed] proved that they value their customer and made sure we were happy throughout the process.

4.8
Verified Homeowner
Frisco, TX, on Jun 23, 2026

Great agent experience and he was helpful throughout the process and even after closing the house. Builder is also great. Overall all other experiences are very poor. Design options and the consultant was poor experience. Loan process was horrible. Also after closing warranty service is also painful. the warranty guy declined all my requests without even looking into issues or vising and checking house. [name removed] had to get involved again and resolve the issues.

3.7
Verified Homeowner
Lucas, TX, on Jun 22, 2026

It’s been good experience working with our sales person, our project manager and warranty

5.0
Verified Homeowner
Prosper, TX, on Jun 22, 2026

Front yard tree issues has not been resolved ever since we close the house, [name removed] planted at a wrong place and at that location lot of ants damaging trees due to empty lots next to our house. I have raised a ticket to warranty department they did not take any action. Similarly I have raised this concern to the builder that exhaust vents on the roof not installed and it should be completed before one year warranty period, he did not take any action so far.

2.8
Verified Homeowner
Mesquite, TX, on Jun 19, 2026

What I liked most: Overall, the quality of the home and the effort from some team members to keep the process moving forward were appreciated. Communication improved at key points, and the team worked to help close the transaction and accommodate certain concerns near closing. The final product and moving into a new home were exciting milestones. What I disliked most: The most frustrating part of the experience was inconsistency and avoidable stress throughout the contract-to-close process. After making design selections, there were concerns about pricing changes and expectations not aligning with what was originally discussed. There were also issues with execution and quality control, including the wrong exterior paint being used and needing follow-up to correct details before closing. Communication at times felt more focused on deadlines and penalties than on collaboration and problem-solving. Closing coordination became stressful due to document timing, pressure around closing dates, and concerns around remote closing logistics and scheduling walkthroughs around family and work obligations. It sometimes felt like concerns raised were not fully acknowledged until escalation was required. Overall: The home itself is appreciated, but the purchase experience would have been significantly better with more proactive communication, clearer pricing transparency, stronger quality checks before walkthrough, and a more customer-centered approach when issues arose. Rating: 3.5–4/5 for the home itself, but closer to 2.5–3/5 for the purchase experience.

4.7
Verified Homeowner
Parker, TX, on Jun 16, 2026

Response times to warranty issues have been great so far.

5.0
Verified Homeowner
Prosper, TX, on Jun 14, 2026

I was very pleased with the entire purchase experience from contract through move-in. The builder and sales team were professional, responsive, and kept me informed throughout the process. Communication was clear, timelines were well managed, and any questions or concerns were addressed promptly. The move-in process was smooth and well organized, making the transition into our new home seamless. I honestly did not encounter any significant issues during the experience and have no major dislikes to note.

5.0
Verified Homeowner
Rockwall, TX, on Jun 14, 2026

We were well informed about the process and it progressed virtually flawlessly.

5.0
Verified Homeowner
Fate, TX, on Jun 11, 2026

Enjoyed every step of the way, from our interactions with the sales team to our construction manager everything was great.

5.0
Verified Homeowner

Builder Profile

Shaddock Homes logo
info@shaddockhomes.com

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.