Top Homebuilder Ratings & Reviews

Shaddock Homes

Melton Ridge

31 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.5
Customers' overall satisfaction
4.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.8

Purchase Experience

4.9

Home Personalization Experience

4.7

Construction Experience

4.6

Customer Care Experience

5.0

Home Readiness

4.8

Installation & Workmanship

4.7

Community Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Mckinney, on Jul 10, 2019

[removed] was very supportive and helpful. Our house turned out beautifully when finished.

4.3
Verified Homeowner
Mckinney, on Jun 28, 2019

Efficient and friendly

4.9
Verified Homeowner
Mckinney, on May 15, 2019

They seem to care about customer satisfaction.

4.5
Verified Homeowner
Mckinney, on Mar 29, 2019

the process moved quick, my list of concerns was handled efficiently, communication was good, the shaddock team was available to me any time I needed them

4.8
Verified Homeowner
Mckinney, on Mar 19, 2019

They have made themselves available fir questions or concerns. [removed] to mention resolving any issues we’ve had promptly.

4.9
Verified Homeowner
Mckinney, on Mar 02, 2019

My husband and I purchased an inventory home in [removed] [removed]. So, the time-frame between contract through move-in was short and did not include a lot of activity. However, during that time, I was so excited about the house that I would stop by and visit it almost every weekend. [removed] was gracious enough to allow me to visit our home multiple times and stay as long as I wished. During which the time was spent day dreaming of how I would furnish and live in our new dream home. During the inspection and walk-thru, [removed] listened and made note of all our concerns as well as answered our questions. He was professional, personable and humorous to work with.

5.0
Verified Homeowner
Mckinney, on Dec 20, 2018

[removed], [removed] and the whole team made sure the experience is smooth and transparent. Our questions were answered with details and they were always there to pick up our calls. Amazing customer experience

5.0
Verified Homeowner
Mckinney, on Dec 13, 2018

It has, for the most part, been what I expected.

3.9
Verified Homeowner
Mckinney, on Dec 06, 2018

Both [removed] and [removed] were exceptional to work with. All issues that arose were addressed in a timely and professional manner. The best part of the experience was watching our design choices come to life.

4.9
Verified Homeowner
Mckinney, on Oct 26, 2018

The finished product !

4.8
Verified Homeowner
Mckinney, on Oct 19, 2018

Easy, pain free process.

5.0
Verified Homeowner
Mckinney, on Sep 02, 2018

We had what seemed like a tough build cycle but our [removed] team followed through with every item and through all the frustration with tenacity to see that the build met the quality standards they were proud to represent.

4.9
Verified Homeowner
Mckinney, on Aug 28, 2018

The purchasing and design process was flawless and we could not have been happier.

2.6
Verified Homeowner
Mckinney, on Aug 13, 2018

The quality of the home is outstanding. The salesperson, [removed] was equally awesome!

4.1
Verified Homeowner
Mckinney, on Aug 02, 2018

[removed] was extremely helpful, responsive and knowledgeable. He was a pleasure to work with.

5.0
Verified Homeowner
Mckinney, on Jul 30, 2018

It has not been a great experience. Our a/c has been out since last Wednesday and it still isn’t fixed. K&S has been horrible. We were basically told since we are warranty work we are not a priority. Our part won’t be in until this Wednesday we think. K&s air has had no follow up communication with us at all. It is too hot in Texas for this kind of customer service. [removed] needs to research what vendor they use b/c K&s is horrible. I have built homes with other builders in dfw and have never been treated this way.

0.7
Verified Homeowner
Mckinney, on Jul 25, 2018

[removed] has done a good job of following up to make sure things were completed. We appreciate [removed]’s professionalism.

4.5
Verified Homeowner
Mckinney, on Jul 17, 2018

[removed] and [removed] were both great to work with!

4.9
Verified Homeowner
Mckinney, on Jul 14, 2018

Prompt responses and pleasant resources who come to fix things.

5.0
Verified Homeowner
Mckinney, on Jul 10, 2018

It has been great so for !

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Mckinney, on Jul 10, 2019

[removed] was very supportive and helpful. Our house turned out beautifully when finished.

4.3
Verified Homeowner
Mckinney, on Jun 28, 2019

Efficient and friendly

4.9
Verified Homeowner
Mckinney, on Mar 29, 2019

the process moved quick, my list of concerns was handled efficiently, communication was good, the shaddock team was available to me any time I needed them

4.8
Verified Homeowner
Mckinney, on Mar 02, 2019

My husband and I purchased an inventory home in [removed] [removed]. So, the time-frame between contract through move-in was short and did not include a lot of activity. However, during that time, I was so excited about the house that I would stop by and visit it almost every weekend. [removed] was gracious enough to allow me to visit our home multiple times and stay as long as I wished. During which the time was spent day dreaming of how I would furnish and live in our new dream home. During the inspection and walk-thru, [removed] listened and made note of all our concerns as well as answered our questions. He was professional, personable and humorous to work with.

5.0
Verified Homeowner
Mckinney, on Dec 20, 2018

[removed], [removed] and the whole team made sure the experience is smooth and transparent. Our questions were answered with details and they were always there to pick up our calls. Amazing customer experience

5.0
Verified Homeowner
Mckinney, on Dec 06, 2018

Both [removed] and [removed] were exceptional to work with. All issues that arose were addressed in a timely and professional manner. The best part of the experience was watching our design choices come to life.

4.9
Verified Homeowner
Mckinney, on Sep 02, 2018

We had what seemed like a tough build cycle but our [removed] team followed through with every item and through all the frustration with tenacity to see that the build met the quality standards they were proud to represent.

4.9
Verified Homeowner
Mckinney, on Aug 02, 2018

[removed] was extremely helpful, responsive and knowledgeable. He was a pleasure to work with.

5.0
Verified Homeowner
Mckinney, on Jul 17, 2018

[removed] and [removed] were both great to work with!

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Mckinney, on Dec 13, 2018

It has, for the most part, been what I expected.

3.9
Verified Homeowner
Mckinney, on Oct 19, 2018

Easy, pain free process.

5.0
Verified Homeowner
Mckinney, on Jul 30, 2018

It has not been a great experience. Our a/c has been out since last Wednesday and it still isn’t fixed. K&S has been horrible. We were basically told since we are warranty work we are not a priority. Our part won’t be in until this Wednesday we think. K&s air has had no follow up communication with us at all. It is too hot in Texas for this kind of customer service. [removed] needs to research what vendor they use b/c K&s is horrible. I have built homes with other builders in dfw and have never been treated this way.

0.7
Verified Homeowner
Mckinney, on Jul 25, 2018

[removed] has done a good job of following up to make sure things were completed. We appreciate [removed]’s professionalism.

4.5
Verified Homeowner
Mckinney, on Jul 14, 2018

Prompt responses and pleasant resources who come to fix things.

5.0
Verified Homeowner
Mckinney, on Jul 10, 2018

It has been great so for !

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Mckinney, on May 15, 2019

They seem to care about customer satisfaction.

4.5
Verified Homeowner
Mckinney, on Mar 19, 2019

They have made themselves available fir questions or concerns. [removed] to mention resolving any issues we’ve had promptly.

4.9
Verified Homeowner
Mckinney, on Oct 26, 2018

The finished product !

4.8
Verified Homeowner
Mckinney, on Aug 28, 2018

The purchasing and design process was flawless and we could not have been happier.

2.6
Verified Homeowner
Mckinney, on Aug 13, 2018

The quality of the home is outstanding. The salesperson, [removed] was equally awesome!

4.1
Verified Homeowner