Top Homebuilder Ratings & Reviews

Shaddock Homes

Melton Ridge

26 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.1
Customers' overall satisfaction
3.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.0

Home Personalization Experience

4.4

Construction Experience

3.4

Customer Care Experience

4.3

Home Readiness

4.0

Installation & Workmanship

4.2

Community Profile

Living in Melton Ridge which is part of the Stonebridge Ranch Community Association will give you access to all the amenities that Stonebridge Ranch has to offer.





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jun 05, 2020

The quality of the home and customer service

4.4
Verified Homeowner
Mckinney, TX, on Dec 18, 2020

Like: The home design , we could have the Pool Construction supervised with [name removed]; the professional staff , [name removed] was very nice to us; the house is beautiful. The crew were good workers. Dislikes: *During every single construction’s stages ,there were miscommunications between Shaddok and company in charge of fireplace;foundation; electrician system; homepro system, the slide door color ; just some to mention. Most all of the vendors didn’t have updated floor or electric plan. We were visiting the construction site every single day . First because we were excited to see the process and taking pictures; and the most important reasons was to noticing mistakes in the moment regarding not having updated plan. Several times ,we had to communicate on site in the moment to [name removed] what was the situation going on to fix it before was to late and taking more time. I’m not happy with the way the communication between builder and vendors was done. We had several stress moments. We knew it’s normal and [name removed] was taking care of it, but was very often the building errors. We’re very happy living here now and waiting to be fixed some pending buildings situations. Thank you.

4.7
Verified Homeowner
Mckinney, on Apr 21, 2021

I couldn’t register 1st year home warranty due to conflict account with previous home warranty but [name removed] is very helpful in taking care of all the issues

4.7
Verified Homeowner
Mckinney, on Apr 16, 2020

My house is beautiful and spacious.

3.2
Verified Homeowner
Mckinney, TX, on Dec 17, 2020

I went into contract in January with the expectation that the building process is about 9 months, per discussion with [name removed], sale manager. At team meeting in mid March, i asked both the builder and sale manager again about estimate timeline since we were going into pandemic, they both said early October is looking good to finish. Then the builder went on leave of absence with noone taking over the project, sale manager is slacking on responding to my email. 5 months into contract, the slab wasn’t even poured. I’m not first time home buyer that can just move in anytime, I need to have other house arrangements. It gets irritated to the point I threatened to withdraw from contract then [name removed] started to reply to my email. So the build literally started in June, 5 months after signing contract, and it was built in a rush because they tried to meet my timeline. During the build, [name removed] promised to keep me updated every week. That promise only last several times. I stopped getting phone calls and email updates from her since August. When I emailed to ask about the build process, she either take 1-2 weeks to reply or she tossed the ball to the builder stating she doesn’t know much about the process. I found that quite irresponsible since she’s the one getting us into the contract and as the sale manager, she should update the building process to buyer since we can’t just come to the site and ask construction crew every day. So from that point on, i contacted the builder [name removed] directly. Though he’s busy and scarcely responded but at least i know where the process stands as well as the reason for delays. Overall, [name removed] is nice and put in effort to make up for the delayed time, I do appreciate him.

4.4
Verified Homeowner
Mckinney, on Mar 30, 2021

It is fairly good but after first month or so everything now becomes cosmetic and not covered including construction damage/workmanship. If it wasnt completely identified day of closing it is not covered, only breakdown/failures.

4.5
Verified Homeowner
Mckinney, on May 15, 2019

They seem to care about customer satisfaction.

4.5
Verified Homeowner
Mckinney, on Jan 21, 2020

Exceptional service

5.0
Verified Homeowner
Mckinney, TX, on Nov 06, 2020

Sales manager promised us something orally but didn’t admit afterwards.

3.9
Verified Homeowner
Mckinney, on Dec 13, 2018

It has, for the most part, been what I expected.

3.9
Verified Homeowner
Mckinney, on Mar 19, 2019

They have made themselves available fir questions or concerns. [removed] to mention resolving any issues we’ve had promptly.

4.9
Verified Homeowner
Mckinney, TX, on Aug 06, 2020

Missed dates, changed person in charge 3 times, first and last one were awesome- one in between should not be working for your company

4.0
Verified Homeowner
Mckinney, on Oct 19, 2018

Easy, pain free process.

5.0
Verified Homeowner
Mckinney, on Oct 26, 2018

The finished product !

4.8
Verified Homeowner
Mckinney, TX, on Jun 13, 2020

It was very smooth. We appreciate prompt response from Ms [name removed] for any issues which came up during the process.

4.1
Verified Homeowner
Mckinney, on Jul 30, 2018

It has not been a great experience. Our a/c has been out since last Wednesday and it still isn’t fixed. K&S has been horrible. We were basically told since we are warranty work we are not a priority. Our part won’t be in until this Wednesday we think. K&s air has had no follow up communication with us at all. It is too hot in Texas for this kind of customer service. [removed] needs to research what vendor they use b/c K&s is horrible. I have built homes with other builders in dfw and have never been treated this way.

0.7
Verified Homeowner
Mckinney, on Aug 28, 2018

The purchasing and design process was flawless and we could not have been happier.

2.6
Verified Homeowner
Mckinney, TX, on Feb 25, 2020

It's nice to work with good people and I liked most of home design selection of the house

4.2
Verified Homeowner
Mckinney, on Aug 13, 2018

The quality of the home is outstanding. The salesperson, [removed] was equally awesome!

4.1
Verified Homeowner
Mckinney, on Jul 25, 2018

[removed] has done a good job of following up to make sure things were completed. We appreciate [removed]’s professionalism.

4.5
Verified Homeowner
Mckinney, TX, on Feb 16, 2020

Everything.

4.7
Verified Homeowner
Mckinney, on Jul 14, 2018

Prompt responses and pleasant resources who come to fix things.

5.0
Verified Homeowner
Mckinney, TX, on Jul 10, 2019

[removed] was very supportive and helpful. Our house turned out beautifully when finished.

4.3
Verified Homeowner
Mckinney, on Jul 10, 2018

It has been great so for !

5.0
Verified Homeowner
Mckinney, TX, on Jun 28, 2019

Efficient and friendly

4.9
Verified Homeowner
Mckinney, TX, on Mar 29, 2019

the process moved quick, my list of concerns was handled efficiently, communication was good, the shaddock team was available to me any time I needed them

4.8
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Dec 18, 2020

Like: The home design , we could have the Pool Construction supervised with [name removed]; the professional staff , [name removed] was very nice to us; the house is beautiful. The crew were good workers. Dislikes: *During every single construction’s stages ,there were miscommunications between Shaddok and company in charge of fireplace;foundation; electrician system; homepro system, the slide door color ; just some to mention. Most all of the vendors didn’t have updated floor or electric plan. We were visiting the construction site every single day . First because we were excited to see the process and taking pictures; and the most important reasons was to noticing mistakes in the moment regarding not having updated plan. Several times ,we had to communicate on site in the moment to [name removed] what was the situation going on to fix it before was to late and taking more time. I’m not happy with the way the communication between builder and vendors was done. We had several stress moments. We knew it’s normal and [name removed] was taking care of it, but was very often the building errors. We’re very happy living here now and waiting to be fixed some pending buildings situations. Thank you.

4.7
Verified Homeowner
Mckinney, TX, on Dec 17, 2020

I went into contract in January with the expectation that the building process is about 9 months, per discussion with [name removed], sale manager. At team meeting in mid March, i asked both the builder and sale manager again about estimate timeline since we were going into pandemic, they both said early October is looking good to finish. Then the builder went on leave of absence with noone taking over the project, sale manager is slacking on responding to my email. 5 months into contract, the slab wasn’t even poured. I’m not first time home buyer that can just move in anytime, I need to have other house arrangements. It gets irritated to the point I threatened to withdraw from contract then [name removed] started to reply to my email. So the build literally started in June, 5 months after signing contract, and it was built in a rush because they tried to meet my timeline. During the build, [name removed] promised to keep me updated every week. That promise only last several times. I stopped getting phone calls and email updates from her since August. When I emailed to ask about the build process, she either take 1-2 weeks to reply or she tossed the ball to the builder stating she doesn’t know much about the process. I found that quite irresponsible since she’s the one getting us into the contract and as the sale manager, she should update the building process to buyer since we can’t just come to the site and ask construction crew every day. So from that point on, i contacted the builder [name removed] directly. Though he’s busy and scarcely responded but at least i know where the process stands as well as the reason for delays. Overall, [name removed] is nice and put in effort to make up for the delayed time, I do appreciate him.

4.4
Verified Homeowner
Mckinney, TX, on Nov 06, 2020

Sales manager promised us something orally but didn’t admit afterwards.

3.9
Verified Homeowner
Mckinney, TX, on Aug 06, 2020

Missed dates, changed person in charge 3 times, first and last one were awesome- one in between should not be working for your company

4.0
Verified Homeowner
Mckinney, TX, on Jun 13, 2020

It was very smooth. We appreciate prompt response from Ms [name removed] for any issues which came up during the process.

4.1
Verified Homeowner
Mckinney, TX, on Feb 25, 2020

It's nice to work with good people and I liked most of home design selection of the house

4.2
Verified Homeowner
Mckinney, TX, on Feb 16, 2020

Everything.

4.7
Verified Homeowner
Mckinney, TX, on Jul 10, 2019

[removed] was very supportive and helpful. Our house turned out beautifully when finished.

4.3
Verified Homeowner
Mckinney, TX, on Jun 28, 2019

Efficient and friendly

4.9
Verified Homeowner
Mckinney, TX, on Mar 29, 2019

the process moved quick, my list of concerns was handled efficiently, communication was good, the shaddock team was available to me any time I needed them

4.8
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Apr 21, 2021

I couldn’t register 1st year home warranty due to conflict account with previous home warranty but [name removed] is very helpful in taking care of all the issues

4.7
Verified Homeowner
Mckinney, on Mar 30, 2021

It is fairly good but after first month or so everything now becomes cosmetic and not covered including construction damage/workmanship. If it wasnt completely identified day of closing it is not covered, only breakdown/failures.

4.5
Verified Homeowner
Mckinney, on Jan 21, 2020

Exceptional service

5.0
Verified Homeowner
Mckinney, on Dec 13, 2018

It has, for the most part, been what I expected.

3.9
Verified Homeowner
Mckinney, on Oct 19, 2018

Easy, pain free process.

5.0
Verified Homeowner
Mckinney, on Jul 30, 2018

It has not been a great experience. Our a/c has been out since last Wednesday and it still isn’t fixed. K&S has been horrible. We were basically told since we are warranty work we are not a priority. Our part won’t be in until this Wednesday we think. K&s air has had no follow up communication with us at all. It is too hot in Texas for this kind of customer service. [removed] needs to research what vendor they use b/c K&s is horrible. I have built homes with other builders in dfw and have never been treated this way.

0.7
Verified Homeowner
Mckinney, on Jul 25, 2018

[removed] has done a good job of following up to make sure things were completed. We appreciate [removed]’s professionalism.

4.5
Verified Homeowner
Mckinney, on Jul 14, 2018

Prompt responses and pleasant resources who come to fix things.

5.0
Verified Homeowner
Mckinney, on Jul 10, 2018

It has been great so for !

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jun 05, 2020

The quality of the home and customer service

4.4
Verified Homeowner
Mckinney, on Apr 16, 2020

My house is beautiful and spacious.

3.2
Verified Homeowner
Mckinney, on May 15, 2019

They seem to care about customer satisfaction.

4.5
Verified Homeowner
Mckinney, on Mar 19, 2019

They have made themselves available fir questions or concerns. [removed] to mention resolving any issues we’ve had promptly.

4.9
Verified Homeowner
Mckinney, on Oct 26, 2018

The finished product !

4.8
Verified Homeowner
Mckinney, on Aug 28, 2018

The purchasing and design process was flawless and we could not have been happier.

2.6
Verified Homeowner
Mckinney, on Aug 13, 2018

The quality of the home is outstanding. The salesperson, [removed] was equally awesome!

4.1
Verified Homeowner