Top Homebuilder Ratings & Reviews

Shaddock Homes

Villages of Stonelake Estates

3 Homeowner Reviews Completed Sep 2021 - Nov 2024

Overall Satisfaction

4.0
Customers' overall satisfaction
2.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

0.0

Community Profile

This master-planned community boasts oversized home sites with lots of backyard space, walking trails, open green areas for the kids to play, and a community pool and playground for family fun. 





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Nov 29, 2020

Smooth closing

4.1
Verified Homeowner
Frisco, on Mar 31, 2021

So far so good

4.5
Verified Homeowner
Frisco, on May 09, 2021

The purchase process went extremely well. Exceptional home quality.

5.0
Verified Homeowner
Frisco, TX, on May 07, 2020

[name removed] was very friendly.

3.4
Verified Homeowner
Frisco, on Aug 27, 2020

There was no warranty.

1.7
Verified Homeowner
Frisco, on May 04, 2021

Responsive, Kind

4.0
Verified Homeowner
Frisco, on Feb 13, 2020

I have not liked any part of the warranty service/customer care experience. It can take months for a warranty issue to be resolved and weeks to even receive a response that my warranty request was received.

2.7
Verified Homeowner
Frisco, TX, on Apr 20, 2020

Sales [name removed], [name removed] was good. Communication was clear. Process was as pain free as it could be.

4.7
Verified Homeowner
Frisco, on Feb 06, 2021

I like the service provided by the staff [name removed], he took care of the tickets in time and explained nicely.

4.7
Verified Homeowner
Frisco, on Oct 09, 2019

Nothing it has been horrible. Very disappointed with the whole experience.

0.5
Verified Homeowner
Frisco, TX, on Oct 29, 2019

[removed], the sales agent, was great to work with.

4.3
Verified Homeowner
Frisco, on Dec 11, 2019

overall construction quality

4.6
Verified Homeowner
Frisco, TX, on Mar 16, 2019

It was hectic and bumpy ride till closing, it all ended well thanks to [removed], [removed] & [removed] who helped us a lot during the final leg.

4.5
Verified Homeowner
Frisco, on Jun 12, 2019

It's easy to report a problem and takes relatively short amount of time to address them.

4.0
Verified Homeowner
Frisco, on Jul 09, 2019

Home design and design selections

2.5
Verified Homeowner
Frisco, TX, on Oct 03, 2018

Overall experience (especially dealing with [removed]) was really great.

4.8
Verified Homeowner
Frisco, on Jan 18, 2019

[removed] our Builder is very responsive to any issues we have raised. Thank you [removed]

4.8
Verified Homeowner
Frisco, on Apr 25, 2019

The style and quality of the home. While I wish I got to pick things, I do love the space and design.

4.2
Verified Homeowner
Frisco, TX, on Sep 30, 2018

Selections

4.1
Verified Homeowner
Frisco, on Oct 31, 2018

It is easy to submit requests in the portal.

3.9
Verified Homeowner
Frisco, on Jan 09, 2019

[removed] Homes' point of contacts for my home were all real nice, My Builder [removed], Sales person [removed] and now my service manager [removed] all were very easy to work with. They listen well, and are very knowledgeable of what they do. [removed], my sales manager, was very friendly to work with and I appreciate him for putting an extra care to the things we desired in our new home. He was very prompt in responding to our questions and concerns at all time. [removed], my builder, had been very thorough during my home building process, He continuously kept in touch with me and kept me informed regarding all the changes, and made sure to fix things if we did not like anything. I appreciate all his help in giving our home as per our expectations. He is a nice man. :-) [removed] is our Service Manager, and I have all good things to say about him. He had been very efficient in managing all the service tickets I had opened. He always made sure that my work gets done timely, and also follows up to see if I was satisfied. It was really an exceptional service from him. [removed] is very humble and respectful, and at the same does incredibly nice at his job. :-) Thanks !!

5.0
Verified Homeowner
Frisco, on Aug 22, 2018

Houses are nIce looking as compared to other builders not sure about the quality though.

2.2
Verified Homeowner
Frisco, TX, on Sep 22, 2018

The interaction with the Sales Manager [removed] was great. He was clear and consistent and was very truthful. Did not pressurize or make sales pitches like other sales people. That was one that made us decide.

4.1
Verified Homeowner
Frisco, on Aug 23, 2018

The person in charge, [removed], is very quick to respond to questions and get things taken care of. He is professional, thorough, and completes tasks.

4.9
Verified Homeowner
Frisco, on Jul 14, 2018

Got things fixed

4.7
Verified Homeowner
Frisco, on Aug 13, 2018

The sales person, design center personnel and the finishing touches as well as standard options for the home.

4.9
Verified Homeowner
Belle Mead, TX, on Sep 17, 2018

Negotiation

4.6
Verified Homeowner
Frisco, on Jul 30, 2018

Great customer service, the follow-up with 1 YR minor repairs with [removed] far exceeded my expectations. He came through with a long list of pending items without missing a one. Very happy with him and his professionalism.

4.9
Verified Homeowner
Frisco, TX, on Sep 15, 2018

[removed] was awesome with recommendations and advice as well as ensuring our concerns where well addressed in a timely manner - we really love the home. [removed], was very patient and helped us at design studio it was fast and simple for us; and [removed] was ever willing to take my calls and address any questions I had his team did a wonderful job at ensuring the home was ready and looked great for our movin. the experience was wonderful for us given the timeframe and busy schedules we were dealing with. everyone at corporate and support team from [removed] and the closing team [removed] especially made our experience mush easier.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Nov 29, 2020

Smooth closing

4.1
Verified Homeowner
Frisco, TX, on May 07, 2020

[name removed] was very friendly.

3.4
Verified Homeowner
Frisco, TX, on Apr 20, 2020

Sales [name removed], [name removed] was good. Communication was clear. Process was as pain free as it could be.

4.7
Verified Homeowner
Frisco, TX, on Oct 29, 2019

[removed], the sales agent, was great to work with.

4.3
Verified Homeowner
Frisco, TX, on Mar 16, 2019

It was hectic and bumpy ride till closing, it all ended well thanks to [removed], [removed] & [removed] who helped us a lot during the final leg.

4.5
Verified Homeowner
Frisco, TX, on Oct 03, 2018

Overall experience (especially dealing with [removed]) was really great.

4.8
Verified Homeowner
Frisco, TX, on Sep 30, 2018

Selections

4.1
Verified Homeowner
Frisco, TX, on Sep 22, 2018

The interaction with the Sales Manager [removed] was great. He was clear and consistent and was very truthful. Did not pressurize or make sales pitches like other sales people. That was one that made us decide.

4.1
Verified Homeowner
Belle Mead, TX, on Sep 17, 2018

Negotiation

4.6
Verified Homeowner
Frisco, TX, on Sep 15, 2018

[removed] was awesome with recommendations and advice as well as ensuring our concerns where well addressed in a timely manner - we really love the home. [removed], was very patient and helped us at design studio it was fast and simple for us; and [removed] was ever willing to take my calls and address any questions I had his team did a wonderful job at ensuring the home was ready and looked great for our movin. the experience was wonderful for us given the timeframe and busy schedules we were dealing with. everyone at corporate and support team from [removed] and the closing team [removed] especially made our experience mush easier.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Mar 31, 2021

So far so good

4.5
Verified Homeowner
Frisco, on Aug 27, 2020

There was no warranty.

1.7
Verified Homeowner
Frisco, on Feb 13, 2020

I have not liked any part of the warranty service/customer care experience. It can take months for a warranty issue to be resolved and weeks to even receive a response that my warranty request was received.

2.7
Verified Homeowner
Frisco, on Oct 09, 2019

Nothing it has been horrible. Very disappointed with the whole experience.

0.5
Verified Homeowner
Frisco, on Jun 12, 2019

It's easy to report a problem and takes relatively short amount of time to address them.

4.0
Verified Homeowner
Frisco, on Jan 18, 2019

[removed] our Builder is very responsive to any issues we have raised. Thank you [removed]

4.8
Verified Homeowner
Frisco, on Oct 31, 2018

It is easy to submit requests in the portal.

3.9
Verified Homeowner
Frisco, on Aug 23, 2018

The person in charge, [removed], is very quick to respond to questions and get things taken care of. He is professional, thorough, and completes tasks.

4.9
Verified Homeowner
Frisco, on Jul 14, 2018

Got things fixed

4.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on May 09, 2021

The purchase process went extremely well. Exceptional home quality.

5.0
Verified Homeowner
Frisco, on May 04, 2021

Responsive, Kind

4.0
Verified Homeowner
Frisco, on Feb 06, 2021

I like the service provided by the staff [name removed], he took care of the tickets in time and explained nicely.

4.7
Verified Homeowner
Frisco, on Dec 11, 2019

overall construction quality

4.6
Verified Homeowner
Frisco, on Jul 09, 2019

Home design and design selections

2.5
Verified Homeowner
Frisco, on Apr 25, 2019

The style and quality of the home. While I wish I got to pick things, I do love the space and design.

4.2
Verified Homeowner
Frisco, on Jan 09, 2019

[removed] Homes' point of contacts for my home were all real nice, My Builder [removed], Sales person [removed] and now my service manager [removed] all were very easy to work with. They listen well, and are very knowledgeable of what they do. [removed], my sales manager, was very friendly to work with and I appreciate him for putting an extra care to the things we desired in our new home. He was very prompt in responding to our questions and concerns at all time. [removed], my builder, had been very thorough during my home building process, He continuously kept in touch with me and kept me informed regarding all the changes, and made sure to fix things if we did not like anything. I appreciate all his help in giving our home as per our expectations. He is a nice man. :-) [removed] is our Service Manager, and I have all good things to say about him. He had been very efficient in managing all the service tickets I had opened. He always made sure that my work gets done timely, and also follows up to see if I was satisfied. It was really an exceptional service from him. [removed] is very humble and respectful, and at the same does incredibly nice at his job. :-) Thanks !!

5.0
Verified Homeowner
Frisco, on Aug 22, 2018

Houses are nIce looking as compared to other builders not sure about the quality though.

2.2
Verified Homeowner
Frisco, on Aug 13, 2018

The sales person, design center personnel and the finishing touches as well as standard options for the home.

4.9
Verified Homeowner
Frisco, on Jul 30, 2018

Great customer service, the follow-up with 1 YR minor repairs with [removed] far exceeded my expectations. He came through with a long list of pending items without missing a one. Very happy with him and his professionalism.

4.9
Verified Homeowner