Top Homebuilder Ratings & Reviews

Shaddock Homes

Villages of Stonelake Estates

37 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

3.9
Customers' overall satisfaction
3.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

3.8

Purchase Experience

4.5

Home Personalization Experience

3.9

Construction Experience

4.0

Customer Care Experience

4.4

Home Readiness

3.7

Installation & Workmanship

4.2

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Frisco, on Oct 29, 2019

[removed], the sales agent, was great to work with.

4.3
Verified Homeowner
Frisco, on Oct 09, 2019

Nothing it has been horrible. Very disappointed with the whole experience.

0.5
Verified Homeowner
Frisco, on Jul 09, 2019

Home design and design selections

2.5
Verified Homeowner
Frisco, on Jun 12, 2019

It's easy to report a problem and takes relatively short amount of time to address them.

4.0
Verified Homeowner
Frisco, on Apr 25, 2019

The style and quality of the home. While I wish I got to pick things, I do love the space and design.

4.2
Verified Homeowner
Frisco, on Mar 16, 2019

It was hectic and bumpy ride till closing, it all ended well thanks to [removed], [removed] & [removed] who helped us a lot during the final leg.

4.5
Verified Homeowner
Frisco, on Jan 18, 2019

[removed] our Builder is very responsive to any issues we have raised. Thank you [removed]

4.8
Verified Homeowner
Frisco, on Jan 09, 2019

[removed] Homes' point of contacts for my home were all real nice, My Builder [removed], Sales person [removed] and now my service manager [removed] all were very easy to work with. They listen well, and are very knowledgeable of what they do. [removed], my sales manager, was very friendly to work with and I appreciate him for putting an extra care to the things we desired in our new home. He was very prompt in responding to our questions and concerns at all time. [removed], my builder, had been very thorough during my home building process, He continuously kept in touch with me and kept me informed regarding all the changes, and made sure to fix things if we did not like anything. I appreciate all his help in giving our home as per our expectations. He is a nice man. :-) [removed] is our Service Manager, and I have all good things to say about him. He had been very efficient in managing all the service tickets I had opened. He always made sure that my work gets done timely, and also follows up to see if I was satisfied. It was really an exceptional service from him. [removed] is very humble and respectful, and at the same does incredibly nice at his job. :-) Thanks !!

5.0
Verified Homeowner
Frisco, on Oct 31, 2018

It is easy to submit requests in the portal.

3.9
Verified Homeowner
Frisco, on Oct 03, 2018

Overall experience (especially dealing with [removed]) was really great.

4.8
Verified Homeowner
Frisco, on Sep 30, 2018

Selections

4.1
Verified Homeowner
Frisco, on Sep 22, 2018

The interaction with the Sales Manager [removed] was great. He was clear and consistent and was very truthful. Did not pressurize or make sales pitches like other sales people. That was one that made us decide.

4.1
Verified Homeowner
Belle Mead, on Sep 17, 2018

Negotiation

4.6
Verified Homeowner
Frisco, on Sep 15, 2018

[removed] was awesome with recommendations and advice as well as ensuring our concerns where well addressed in a timely manner - we really love the home. [removed], was very patient and helped us at design studio it was fast and simple for us; and [removed] was ever willing to take my calls and address any questions I had his team did a wonderful job at ensuring the home was ready and looked great for our movin. the experience was wonderful for us given the timeframe and busy schedules we were dealing with. everyone at corporate and support team from [removed] and the closing team [removed] especially made our experience mush easier.

5.0
Verified Homeowner
Frisco, on Sep 03, 2018

we moved from Boston, so we were not able to come in person to see the house , [removed] was quick and very helpful in sharing the home videos and face time with us. He was always on time and ahead of the process in helping us, that helped us to complete our process quick and smooth

4.5
Verified Homeowner
Frisco, on Aug 23, 2018

The person in charge, [removed], is very quick to respond to questions and get things taken care of. He is professional, thorough, and completes tasks.

4.9
Verified Homeowner
Frisco, on Aug 22, 2018

Houses are nIce looking as compared to other builders not sure about the quality though.

2.2
Verified Homeowner
Frisco, on Aug 21, 2018

The time taken to complete the build.

3.4
Verified Homeowner
Frisco, on Aug 13, 2018

The sales person, design center personnel and the finishing touches as well as standard options for the home.

4.9
Verified Homeowner
Frisco, on Aug 07, 2018

No surprises on whatever promised on paper.

4.8
Verified Homeowner
Frisco, on Jul 30, 2018

Great customer service, the follow-up with 1 YR minor repairs with [removed] far exceeded my expectations. He came through with a long list of pending items without missing a one. Very happy with him and his professionalism.

4.9
Verified Homeowner
Frisco, on Jul 22, 2018

The quality of the work and ease of working with the team. The builders attention to detail and timely fashion they fixed all issuees

4.3
Verified Homeowner
Frisco, on Jul 14, 2018

Got things fixed

4.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Frisco, on Oct 29, 2019

[removed], the sales agent, was great to work with.

4.3
Verified Homeowner
Frisco, on Mar 16, 2019

It was hectic and bumpy ride till closing, it all ended well thanks to [removed], [removed] & [removed] who helped us a lot during the final leg.

4.5
Verified Homeowner
Frisco, on Oct 03, 2018

Overall experience (especially dealing with [removed]) was really great.

4.8
Verified Homeowner
Frisco, on Sep 30, 2018

Selections

4.1
Verified Homeowner
Frisco, on Sep 22, 2018

The interaction with the Sales Manager [removed] was great. He was clear and consistent and was very truthful. Did not pressurize or make sales pitches like other sales people. That was one that made us decide.

4.1
Verified Homeowner
Belle Mead, on Sep 17, 2018

Negotiation

4.6
Verified Homeowner
Frisco, on Sep 15, 2018

[removed] was awesome with recommendations and advice as well as ensuring our concerns where well addressed in a timely manner - we really love the home. [removed], was very patient and helped us at design studio it was fast and simple for us; and [removed] was ever willing to take my calls and address any questions I had his team did a wonderful job at ensuring the home was ready and looked great for our movin. the experience was wonderful for us given the timeframe and busy schedules we were dealing with. everyone at corporate and support team from [removed] and the closing team [removed] especially made our experience mush easier.

5.0
Verified Homeowner
Frisco, on Sep 03, 2018

we moved from Boston, so we were not able to come in person to see the house , [removed] was quick and very helpful in sharing the home videos and face time with us. He was always on time and ahead of the process in helping us, that helped us to complete our process quick and smooth

4.5
Verified Homeowner
Frisco, on Aug 21, 2018

The time taken to complete the build.

3.4
Verified Homeowner
Frisco, on Aug 07, 2018

No surprises on whatever promised on paper.

4.8
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Frisco, on Oct 09, 2019

Nothing it has been horrible. Very disappointed with the whole experience.

0.5
Verified Homeowner
Frisco, on Jun 12, 2019

It's easy to report a problem and takes relatively short amount of time to address them.

4.0
Verified Homeowner
Frisco, on Jan 18, 2019

[removed] our Builder is very responsive to any issues we have raised. Thank you [removed]

4.8
Verified Homeowner
Frisco, on Oct 31, 2018

It is easy to submit requests in the portal.

3.9
Verified Homeowner
Frisco, on Aug 23, 2018

The person in charge, [removed], is very quick to respond to questions and get things taken care of. He is professional, thorough, and completes tasks.

4.9
Verified Homeowner
Frisco, on Jul 14, 2018

Got things fixed

4.7
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Frisco, on Jul 09, 2019

Home design and design selections

2.5
Verified Homeowner
Frisco, on Apr 25, 2019

The style and quality of the home. While I wish I got to pick things, I do love the space and design.

4.2
Verified Homeowner
Frisco, on Jan 09, 2019

[removed] Homes' point of contacts for my home were all real nice, My Builder [removed], Sales person [removed] and now my service manager [removed] all were very easy to work with. They listen well, and are very knowledgeable of what they do. [removed], my sales manager, was very friendly to work with and I appreciate him for putting an extra care to the things we desired in our new home. He was very prompt in responding to our questions and concerns at all time. [removed], my builder, had been very thorough during my home building process, He continuously kept in touch with me and kept me informed regarding all the changes, and made sure to fix things if we did not like anything. I appreciate all his help in giving our home as per our expectations. He is a nice man. :-) [removed] is our Service Manager, and I have all good things to say about him. He had been very efficient in managing all the service tickets I had opened. He always made sure that my work gets done timely, and also follows up to see if I was satisfied. It was really an exceptional service from him. [removed] is very humble and respectful, and at the same does incredibly nice at his job. :-) Thanks !!

5.0
Verified Homeowner
Frisco, on Aug 22, 2018

Houses are nIce looking as compared to other builders not sure about the quality though.

2.2
Verified Homeowner
Frisco, on Aug 13, 2018

The sales person, design center personnel and the finishing touches as well as standard options for the home.

4.9
Verified Homeowner
Frisco, on Jul 30, 2018

Great customer service, the follow-up with 1 YR minor repairs with [removed] far exceeded my expectations. He came through with a long list of pending items without missing a one. Very happy with him and his professionalism.

4.9
Verified Homeowner
Frisco, on Jul 22, 2018

The quality of the work and ease of working with the team. The builders attention to detail and timely fashion they fixed all issuees

4.3
Verified Homeowner