Top Homebuilder Ratings & Reviews

Shaddock Homes

Estates At Shaddock Park

38 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.1
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.1

Purchase Experience

4.5

Home Personalization Experience

4.1

Construction Experience

3.9

Customer Care Experience

4.0

Home Readiness

3.9

Installation & Workmanship

4.0

Community Profile

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For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Frisco, on Nov 08, 2019

Understands Home buyer mind

5.0
Verified Homeowner
Frisco, on Nov 03, 2019

[removed] the sales person was very good and she understands our budget and what we are looking for. Throughout the process she is very helpful and updating the progress of the construction. We like her straight answers so that we planned what we need instead confusions. [removed] is top on communications. On off days also she used respond our clarifications. [removed], the construction manager. I personally feel that [removed] is having the perfect construction manager who is awesome throughout the construction phase till final inspection. He keeps us more comfortable and fixes any issues we identified immediately. Also very soft spoken and ready to spend time with customer if we have more questions. Ee are so happy ti have [removed] and [removed] throughout the journey with [removed].

4.9
Verified Homeowner
Frisco, on Nov 02, 2019

They met their commitments

3.3
Verified Homeowner
Frisco, on Oct 23, 2019

Immediate response and great customer care experience. Especially [removed] and [removed]. Much appreciated. !!!!

4.6
Verified Homeowner
Frisco, on Sep 22, 2019

Friendly & prompt

4.9
Verified Homeowner
Frisco, on Sep 13, 2019

[removed] is wonderul person helped me in each stage to make purchasing experience so smooth. Thanks [removed]. [removed] is very helpful during construction, he went in and out to close my house on time and quality. very grateful to [removed]. Thank you [removed]. Glad. ended up purchasing with [removed].

4.5
Verified Homeowner
Frisco, on Aug 21, 2019

The sale person was very patient with us in answering all our questions, being first time home-owner we had lot of questions. She walked us through the whole process and explained everything nicely.

3.4
Verified Homeowner
Frisco, on Jul 09, 2019

We like the floor plan

2.0
Verified Homeowner
Frisco, on Jul 04, 2019

lacks commitment, arrogant and rude

3.9
Verified Homeowner
Frisco, on Jun 19, 2019

We loved the way the home was built so quickly with good finishing. A huge thanks to [removed] for her extraordinary support through out the process from contract to even today. She is very responsive and we love to meet with her and Mrs. [removed] too as she is so supportive. [removed], our builder was awesome in delivering the house and he finished all the commitments he promised to us within time. We really appreciate his hardwork and thankful for his support.

4.7
Verified Homeowner
Frisco, on Jun 04, 2019

Sales process and Sales person

3.8
Verified Homeowner
Frisco, on Jan 17, 2019

We were busy chasing builder ([removed]) to get the build issues addressed post move to our new home and never got a chance to review Move-in evaluation. We are extremely disappointed with the builder and the way he responded to any of our queries and his comments are derogatory. We asked the builder to address eggshell painting (throughout the house there are visible patches and air bubbles) and several other inspection items during walkthrough meetings, we relocated from a different state and had limited opportunity to inspect home during construction. Both builder and sales team assured all blue tape items will be addressed and to our surprise, none were taken care. Within a week of closing the house, we have to see roof leak that flooded our hallway and restroom, plumbing leak that flooded our master bath, an under sink plumbing issue with the wrong layout, broken door frames, uneven wood floor stain and lot more. The builder was very arrogant when we asked him to address the issues, "I don't care" was the term he consistently used. We had to escalate our issues to his boss [removed], and he visited our house to personally inspect and acknowledge builders mistakes. Thereafter he assigned [removed] as the point of contact and had taken proper steps to address outstanding problems. Please train your builder properly on how to communicate with his customers, we bought our house based on [removed]'s reputation. We were very disappointed at times with lengthy useless conversation with [removed] with no results. "I don't care" is not at all acceptable when you are in a business like this. Also, please give proper training in home building to [removed], he doesn't seem qualified enough. It is only after [removed]'s visit I had changed my opinion. First 30 days in the new house was a nightmare.

4.0
Verified Homeowner
Frisco, on Jan 09, 2019

The quality

5.0
Verified Homeowner
Frisco, on Jan 09, 2019

Everyone were flexible and understanding during holiday season.

4.8
Verified Homeowner
Frisco, on Dec 31, 2018

Appreciate the regular updates from the Sales Manager and the easy approach with the builder

4.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Frisco, on Nov 03, 2019

[removed] the sales person was very good and she understands our budget and what we are looking for. Throughout the process she is very helpful and updating the progress of the construction. We like her straight answers so that we planned what we need instead confusions. [removed] is top on communications. On off days also she used respond our clarifications. [removed], the construction manager. I personally feel that [removed] is having the perfect construction manager who is awesome throughout the construction phase till final inspection. He keeps us more comfortable and fixes any issues we identified immediately. Also very soft spoken and ready to spend time with customer if we have more questions. Ee are so happy ti have [removed] and [removed] throughout the journey with [removed].

4.9
Verified Homeowner
Frisco, on Sep 22, 2019

Friendly & prompt

4.9
Verified Homeowner
Frisco, on Sep 13, 2019

[removed] is wonderul person helped me in each stage to make purchasing experience so smooth. Thanks [removed]. [removed] is very helpful during construction, he went in and out to close my house on time and quality. very grateful to [removed]. Thank you [removed]. Glad. ended up purchasing with [removed].

4.5
Verified Homeowner
Frisco, on Aug 21, 2019

The sale person was very patient with us in answering all our questions, being first time home-owner we had lot of questions. She walked us through the whole process and explained everything nicely.

3.4
Verified Homeowner
Frisco, on Jul 09, 2019

We like the floor plan

2.0
Verified Homeowner
Frisco, on Jun 19, 2019

We loved the way the home was built so quickly with good finishing. A huge thanks to [removed] for her extraordinary support through out the process from contract to even today. She is very responsive and we love to meet with her and Mrs. [removed] too as she is so supportive. [removed], our builder was awesome in delivering the house and he finished all the commitments he promised to us within time. We really appreciate his hardwork and thankful for his support.

4.7
Verified Homeowner
Frisco, on Jun 04, 2019

Sales process and Sales person

3.8
Verified Homeowner
Frisco, on Jan 09, 2019

The quality

5.0
Verified Homeowner
Frisco, on Jan 09, 2019

Everyone were flexible and understanding during holiday season.

4.8
Verified Homeowner
Frisco, on Dec 31, 2018

Appreciate the regular updates from the Sales Manager and the easy approach with the builder

4.1
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Frisco, on Nov 08, 2019

Understands Home buyer mind

5.0
Verified Homeowner
Frisco, on Nov 02, 2019

They met their commitments

3.3
Verified Homeowner
Frisco, on Oct 23, 2019

Immediate response and great customer care experience. Especially [removed] and [removed]. Much appreciated. !!!!

4.6
Verified Homeowner
Frisco, on Jan 17, 2019

We were busy chasing builder ([removed]) to get the build issues addressed post move to our new home and never got a chance to review Move-in evaluation. We are extremely disappointed with the builder and the way he responded to any of our queries and his comments are derogatory. We asked the builder to address eggshell painting (throughout the house there are visible patches and air bubbles) and several other inspection items during walkthrough meetings, we relocated from a different state and had limited opportunity to inspect home during construction. Both builder and sales team assured all blue tape items will be addressed and to our surprise, none were taken care. Within a week of closing the house, we have to see roof leak that flooded our hallway and restroom, plumbing leak that flooded our master bath, an under sink plumbing issue with the wrong layout, broken door frames, uneven wood floor stain and lot more. The builder was very arrogant when we asked him to address the issues, "I don't care" was the term he consistently used. We had to escalate our issues to his boss [removed], and he visited our house to personally inspect and acknowledge builders mistakes. Thereafter he assigned [removed] as the point of contact and had taken proper steps to address outstanding problems. Please train your builder properly on how to communicate with his customers, we bought our house based on [removed]'s reputation. We were very disappointed at times with lengthy useless conversation with [removed] with no results. "I don't care" is not at all acceptable when you are in a business like this. Also, please give proper training in home building to [removed], he doesn't seem qualified enough. It is only after [removed]'s visit I had changed my opinion. First 30 days in the new house was a nightmare.

4.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Frisco, on Jul 04, 2019

lacks commitment, arrogant and rude

3.9
Verified Homeowner