Top Homebuilder Ratings & Reviews

Shaddock Homes

Estates At Shaddock Park

36 Homeowner Reviews Completed Jun 2019 - Sep 2020

Overall Satisfaction

4.1
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.4

Construction Experience

4.0

Customer Care Experience

4.0

Home Readiness

3.8

Installation & Workmanship

4.0

Community Profile

Estates at Shaddock Park is a premier single family development in south east Frisco in the highly sought after Brinkmann Ranch.





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jul 23, 2020

Couple things they promised but not fulfil

4.5
Verified Homeowner
Frisco, on Jul 05, 2020

[name removed] service is very slow and they don't care customer. They always want to pass the issue back to customer and they don't want take an responsibility in fixing any issue.

0.9
Verified Homeowner
Frisco, on May 28, 2020

We like the floor plan. The house is overall energy-efficient.

2.8
Verified Homeowner
Frisco, on Feb 24, 2020

[name removed] service needs some improvement in fixing the issues. Felt sometime the job is not done properly.

4.0
Verified Homeowner
Frisco, on Jan 11, 2020

Very complicated process

3.3
Verified Homeowner
Frisco, on Nov 08, 2019

Understands Home buyer mind

5.0
Verified Homeowner
Frisco, on Nov 02, 2019

They met their commitments

3.3
Verified Homeowner
Frisco, on Oct 23, 2019

Immediate response and great customer care experience. Especially [removed] and [removed]. Much appreciated. !!!!

4.6
Verified Homeowner
Frisco, on Jul 04, 2019

lacks commitment, arrogant and rude

3.9
Verified Homeowner
Frisco, on Jan 17, 2019

We were busy chasing builder ([removed]) to get the build issues addressed post move to our new home and never got a chance to review Move-in evaluation. We are extremely disappointed with the builder and the way he responded to any of our queries and his comments are derogatory. We asked the builder to address eggshell painting (throughout the house there are visible patches and air bubbles) and several other inspection items during walkthrough meetings, we relocated from a different state and had limited opportunity to inspect home during construction. Both builder and sales team assured all blue tape items will be addressed and to our surprise, none were taken care. Within a week of closing the house, we have to see roof leak that flooded our hallway and restroom, plumbing leak that flooded our master bath, an under sink plumbing issue with the wrong layout, broken door frames, uneven wood floor stain and lot more. The builder was very arrogant when we asked him to address the issues, "I don't care" was the term he consistently used. We had to escalate our issues to his boss [removed], and he visited our house to personally inspect and acknowledge builders mistakes. Thereafter he assigned [removed] as the point of contact and had taken proper steps to address outstanding problems. Please train your builder properly on how to communicate with his customers, we bought our house based on [removed]'s reputation. We were very disappointed at times with lengthy useless conversation with [removed] with no results. "I don't care" is not at all acceptable when you are in a business like this. Also, please give proper training in home building to [removed], he doesn't seem qualified enough. It is only after [removed]'s visit I had changed my opinion. First 30 days in the new house was a nightmare.

4.0
Verified Homeowner
Frisco, TX, on Jan 09, 2019

The quality

5.0
Verified Homeowner
Frisco, TX, on Jan 09, 2019

Everyone were flexible and understanding during holiday season.

4.8
Verified Homeowner
Frisco, TX, on Dec 31, 2018

Appreciate the regular updates from the Sales Manager and the easy approach with the builder

4.1
Verified Homeowner
Frisco, TX, on Dec 25, 2018

Entire home purchase experience with [removed] homes is great. We purchased an inventory home. The process went smoothly from offer contract to closing process.

4.6
Verified Homeowner
Frisco, TX, on Dec 18, 2018

[removed] helped us in every phase from contract through move-in process. Her support and cooperation helped us during the entire process. She is very committed and dedicated resource and very friendly.

4.9
Verified Homeowner
Frisco, TX, on Oct 31, 2018

Very prompt on closing, [removed] was very helpful and he was ready to get inputs from the home buyer.

4.1
Verified Homeowner
Frisco, TX, on Oct 03, 2018

The process was organized. The expectations were set correctly. Closed on time. Finished all the work on time.

4.4
Verified Homeowner
Frisco, TX, on Oct 01, 2018

I think the Sales representative Was good and helped a lot.

3.9
Verified Homeowner
Frisco, TX, on Sep 22, 2018

The sells rep [removed] is really awesome to work with. She definitely is an asset for [removed] Homes.

4.7
Verified Homeowner
Frisco, TX, on Sep 20, 2018

Floor Plan

1.8
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jan 09, 2019

The quality

5.0
Verified Homeowner
Frisco, TX, on Jan 09, 2019

Everyone were flexible and understanding during holiday season.

4.8
Verified Homeowner
Frisco, TX, on Dec 31, 2018

Appreciate the regular updates from the Sales Manager and the easy approach with the builder

4.1
Verified Homeowner
Frisco, TX, on Dec 25, 2018

Entire home purchase experience with [removed] homes is great. We purchased an inventory home. The process went smoothly from offer contract to closing process.

4.6
Verified Homeowner
Frisco, TX, on Dec 18, 2018

[removed] helped us in every phase from contract through move-in process. Her support and cooperation helped us during the entire process. She is very committed and dedicated resource and very friendly.

4.9
Verified Homeowner
Frisco, TX, on Oct 31, 2018

Very prompt on closing, [removed] was very helpful and he was ready to get inputs from the home buyer.

4.1
Verified Homeowner
Frisco, TX, on Oct 03, 2018

The process was organized. The expectations were set correctly. Closed on time. Finished all the work on time.

4.4
Verified Homeowner
Frisco, TX, on Oct 01, 2018

I think the Sales representative Was good and helped a lot.

3.9
Verified Homeowner
Frisco, TX, on Sep 22, 2018

The sells rep [removed] is really awesome to work with. She definitely is an asset for [removed] Homes.

4.7
Verified Homeowner
Frisco, TX, on Sep 20, 2018

Floor Plan

1.8
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jul 23, 2020

Couple things they promised but not fulfil

4.5
Verified Homeowner
Frisco, on Jul 05, 2020

[name removed] service is very slow and they don't care customer. They always want to pass the issue back to customer and they don't want take an responsibility in fixing any issue.

0.9
Verified Homeowner
Frisco, on Feb 24, 2020

[name removed] service needs some improvement in fixing the issues. Felt sometime the job is not done properly.

4.0
Verified Homeowner
Frisco, on Jan 11, 2020

Very complicated process

3.3
Verified Homeowner
Frisco, on Nov 08, 2019

Understands Home buyer mind

5.0
Verified Homeowner
Frisco, on Nov 02, 2019

They met their commitments

3.3
Verified Homeowner
Frisco, on Oct 23, 2019

Immediate response and great customer care experience. Especially [removed] and [removed]. Much appreciated. !!!!

4.6
Verified Homeowner
Frisco, on Jan 17, 2019

We were busy chasing builder ([removed]) to get the build issues addressed post move to our new home and never got a chance to review Move-in evaluation. We are extremely disappointed with the builder and the way he responded to any of our queries and his comments are derogatory. We asked the builder to address eggshell painting (throughout the house there are visible patches and air bubbles) and several other inspection items during walkthrough meetings, we relocated from a different state and had limited opportunity to inspect home during construction. Both builder and sales team assured all blue tape items will be addressed and to our surprise, none were taken care. Within a week of closing the house, we have to see roof leak that flooded our hallway and restroom, plumbing leak that flooded our master bath, an under sink plumbing issue with the wrong layout, broken door frames, uneven wood floor stain and lot more. The builder was very arrogant when we asked him to address the issues, "I don't care" was the term he consistently used. We had to escalate our issues to his boss [removed], and he visited our house to personally inspect and acknowledge builders mistakes. Thereafter he assigned [removed] as the point of contact and had taken proper steps to address outstanding problems. Please train your builder properly on how to communicate with his customers, we bought our house based on [removed]'s reputation. We were very disappointed at times with lengthy useless conversation with [removed] with no results. "I don't care" is not at all acceptable when you are in a business like this. Also, please give proper training in home building to [removed], he doesn't seem qualified enough. It is only after [removed]'s visit I had changed my opinion. First 30 days in the new house was a nightmare.

4.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on May 28, 2020

We like the floor plan. The house is overall energy-efficient.

2.8
Verified Homeowner
Frisco, on Jul 04, 2019

lacks commitment, arrogant and rude

3.9
Verified Homeowner