Top Homebuilder Ratings & Reviews

Shaddock Homes

Estates At Shaddock Park

16 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

3.7
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.5

Home Personalization Experience

4.4

Construction Experience

3.0

Customer Care Experience

3.4

Home Readiness

3.3

Installation & Workmanship

3.3

Community Profile

Estates at Shaddock Park is a premier single family development in south east Frisco in the highly sought after Brinkmann Ranch.





Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Apr 19, 2020

I had high expectation on shaddock home but it same as any 3rd level builder.. No difference and nothing to say best about it.

1.6
Verified Homeowner
Frisco, on Jul 23, 2020

Couple things they promised but not fulfil

4.5
Verified Homeowner
Frisco, on Dec 18, 2020

Poor quality of material used to build the home. [name removed] team not respecting to customers. No commitment shown to solve the issue. They want just escape stating that this not covered by them and it is home owner responsibility. If the house is inventory and shaddock should maintain the home and they should take responsibility.

1.6
Verified Homeowner
Frisco, TX, on Mar 01, 2020

it was nice overall experience

4.8
Verified Homeowner
Frisco, on Jul 05, 2020

[name removed] service is very slow and they don't care customer. They always want to pass the issue back to customer and they don't want take an responsibility in fixing any issue.

0.9
Verified Homeowner
Frisco, on Dec 05, 2020

Overall I like everything expect one thing @ exhaust fan flipper noise in all bathroom. Try to fix but not fix. It's very noisy and irritate when outside very windy.

4.9
Verified Homeowner
Frisco, TX, on Jan 27, 2020

Acoomodate to Buyer's wishes

4.2
Verified Homeowner
Frisco, on Feb 24, 2020

[name removed] service needs some improvement in fixing the issues. Felt sometime the job is not done properly.

4.0
Verified Homeowner
Frisco, on Oct 26, 2020

Quality of the home is good. [name removed] requests are addressed properly

4.3
Verified Homeowner
Frisco, TX, on Nov 20, 2019

Communication from [name removed] and follow up.

4.5
Verified Homeowner
Frisco, on Jan 11, 2020

Very complicated process

3.3
Verified Homeowner
Frisco, on May 28, 2020

We like the floor plan. The house is overall energy-efficient.

2.8
Verified Homeowner
Frisco, on Jul 04, 2019

lacks commitment, arrogant and rude

3.9
Verified Homeowner
Frisco, TX, on Nov 06, 2019

Prompt responses to our questions and concerns.

4.7
Verified Homeowner
Frisco, on Nov 08, 2019

Understands Home buyer mind

5.0
Verified Homeowner
Frisco, on Nov 02, 2019

They met their commitments

3.3
Verified Homeowner
Frisco, TX, on Nov 03, 2019

[removed] the sales person was very good and she understands our budget and what we are looking for. Throughout the process she is very helpful and updating the progress of the construction. We like her straight answers so that we planned what we need instead confusions. [removed] is top on communications. On off days also she used respond our clarifications. [removed], the construction manager. I personally feel that [removed] is having the perfect construction manager who is awesome throughout the construction phase till final inspection. He keeps us more comfortable and fixes any issues we identified immediately. Also very soft spoken and ready to spend time with customer if we have more questions. Ee are so happy ti have [removed] and [removed] throughout the journey with [removed].

4.9
Verified Homeowner
Frisco, TX, on Sep 22, 2019

Friendly & prompt

4.9
Verified Homeowner
Frisco, on Oct 23, 2019

Immediate response and great customer care experience. Especially [removed] and [removed]. Much appreciated. !!!!

4.6
Verified Homeowner
Frisco, on Jan 17, 2019

We were busy chasing builder ([removed]) to get the build issues addressed post move to our new home and never got a chance to review Move-in evaluation. We are extremely disappointed with the builder and the way he responded to any of our queries and his comments are derogatory. We asked the builder to address eggshell painting (throughout the house there are visible patches and air bubbles) and several other inspection items during walkthrough meetings, we relocated from a different state and had limited opportunity to inspect home during construction. Both builder and sales team assured all blue tape items will be addressed and to our surprise, none were taken care. Within a week of closing the house, we have to see roof leak that flooded our hallway and restroom, plumbing leak that flooded our master bath, an under sink plumbing issue with the wrong layout, broken door frames, uneven wood floor stain and lot more. The builder was very arrogant when we asked him to address the issues, "I don't care" was the term he consistently used. We had to escalate our issues to his boss [removed], and he visited our house to personally inspect and acknowledge builders mistakes. Thereafter he assigned [removed] as the point of contact and had taken proper steps to address outstanding problems. Please train your builder properly on how to communicate with his customers, we bought our house based on [removed]'s reputation. We were very disappointed at times with lengthy useless conversation with [removed] with no results. "I don't care" is not at all acceptable when you are in a business like this. Also, please give proper training in home building to [removed], he doesn't seem qualified enough. It is only after [removed]'s visit I had changed my opinion. First 30 days in the new house was a nightmare.

4.0
Verified Homeowner
Frisco, TX, on Sep 13, 2019

[removed] is wonderul person helped me in each stage to make purchasing experience so smooth. Thanks [removed]. [removed] is very helpful during construction, he went in and out to close my house on time and quality. very grateful to [removed]. Thank you [removed]. Glad. ended up purchasing with [removed].

4.5
Verified Homeowner
Frisco, TX, on Aug 21, 2019

The sale person was very patient with us in answering all our questions, being first time home-owner we had lot of questions. She walked us through the whole process and explained everything nicely.

3.4
Verified Homeowner
Frisco, TX, on Jul 09, 2019

We like the floor plan

2.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Apr 19, 2020

I had high expectation on shaddock home but it same as any 3rd level builder.. No difference and nothing to say best about it.

1.6
Verified Homeowner
Frisco, TX, on Mar 01, 2020

it was nice overall experience

4.8
Verified Homeowner
Frisco, TX, on Jan 27, 2020

Acoomodate to Buyer's wishes

4.2
Verified Homeowner
Frisco, TX, on Nov 20, 2019

Communication from [name removed] and follow up.

4.5
Verified Homeowner
Frisco, TX, on Nov 06, 2019

Prompt responses to our questions and concerns.

4.7
Verified Homeowner
Frisco, TX, on Nov 03, 2019

[removed] the sales person was very good and she understands our budget and what we are looking for. Throughout the process she is very helpful and updating the progress of the construction. We like her straight answers so that we planned what we need instead confusions. [removed] is top on communications. On off days also she used respond our clarifications. [removed], the construction manager. I personally feel that [removed] is having the perfect construction manager who is awesome throughout the construction phase till final inspection. He keeps us more comfortable and fixes any issues we identified immediately. Also very soft spoken and ready to spend time with customer if we have more questions. Ee are so happy ti have [removed] and [removed] throughout the journey with [removed].

4.9
Verified Homeowner
Frisco, TX, on Sep 22, 2019

Friendly & prompt

4.9
Verified Homeowner
Frisco, TX, on Sep 13, 2019

[removed] is wonderul person helped me in each stage to make purchasing experience so smooth. Thanks [removed]. [removed] is very helpful during construction, he went in and out to close my house on time and quality. very grateful to [removed]. Thank you [removed]. Glad. ended up purchasing with [removed].

4.5
Verified Homeowner
Frisco, TX, on Aug 21, 2019

The sale person was very patient with us in answering all our questions, being first time home-owner we had lot of questions. She walked us through the whole process and explained everything nicely.

3.4
Verified Homeowner
Frisco, TX, on Jul 09, 2019

We like the floor plan

2.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jul 23, 2020

Couple things they promised but not fulfil

4.5
Verified Homeowner
Frisco, on Jul 05, 2020

[name removed] service is very slow and they don't care customer. They always want to pass the issue back to customer and they don't want take an responsibility in fixing any issue.

0.9
Verified Homeowner
Frisco, on Feb 24, 2020

[name removed] service needs some improvement in fixing the issues. Felt sometime the job is not done properly.

4.0
Verified Homeowner
Frisco, on Jan 11, 2020

Very complicated process

3.3
Verified Homeowner
Frisco, on Nov 08, 2019

Understands Home buyer mind

5.0
Verified Homeowner
Frisco, on Nov 02, 2019

They met their commitments

3.3
Verified Homeowner
Frisco, on Oct 23, 2019

Immediate response and great customer care experience. Especially [removed] and [removed]. Much appreciated. !!!!

4.6
Verified Homeowner
Frisco, on Jan 17, 2019

We were busy chasing builder ([removed]) to get the build issues addressed post move to our new home and never got a chance to review Move-in evaluation. We are extremely disappointed with the builder and the way he responded to any of our queries and his comments are derogatory. We asked the builder to address eggshell painting (throughout the house there are visible patches and air bubbles) and several other inspection items during walkthrough meetings, we relocated from a different state and had limited opportunity to inspect home during construction. Both builder and sales team assured all blue tape items will be addressed and to our surprise, none were taken care. Within a week of closing the house, we have to see roof leak that flooded our hallway and restroom, plumbing leak that flooded our master bath, an under sink plumbing issue with the wrong layout, broken door frames, uneven wood floor stain and lot more. The builder was very arrogant when we asked him to address the issues, "I don't care" was the term he consistently used. We had to escalate our issues to his boss [removed], and he visited our house to personally inspect and acknowledge builders mistakes. Thereafter he assigned [removed] as the point of contact and had taken proper steps to address outstanding problems. Please train your builder properly on how to communicate with his customers, we bought our house based on [removed]'s reputation. We were very disappointed at times with lengthy useless conversation with [removed] with no results. "I don't care" is not at all acceptable when you are in a business like this. Also, please give proper training in home building to [removed], he doesn't seem qualified enough. It is only after [removed]'s visit I had changed my opinion. First 30 days in the new house was a nightmare.

4.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Dec 18, 2020

Poor quality of material used to build the home. [name removed] team not respecting to customers. No commitment shown to solve the issue. They want just escape stating that this not covered by them and it is home owner responsibility. If the house is inventory and shaddock should maintain the home and they should take responsibility.

1.6
Verified Homeowner
Frisco, on Dec 05, 2020

Overall I like everything expect one thing @ exhaust fan flipper noise in all bathroom. Try to fix but not fix. It's very noisy and irritate when outside very windy.

4.9
Verified Homeowner
Frisco, on Oct 26, 2020

Quality of the home is good. [name removed] requests are addressed properly

4.3
Verified Homeowner
Frisco, on May 28, 2020

We like the floor plan. The house is overall energy-efficient.

2.8
Verified Homeowner
Frisco, on Jul 04, 2019

lacks commitment, arrogant and rude

3.9
Verified Homeowner