Top Homebuilder Ratings & Reviews

Shaddock Homes

L/Legacy Ph 2 & 3 55's

46 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

3.9

Construction Experience

4.3

Customer Care Experience

4.5

Home Readiness

4.1

Installation & Workmanship

4.2

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on May 28, 2024

Everything is fine

4.3
Verified Homeowner
Prosper, on Jun 24, 2024

Quick turn around.

4.0
Verified Homeowner
Prosper, on Jun 30, 2024

No big issues. All the small warranty issues are resolved in timely manner.

4.9
Verified Homeowner
Prosper, on Dec 24, 2023

we really had a great experience working with [name removed], [name removed] and [name removed]. There are some small misses here and there but [name removed] and clay helped getting them finished after closing and on time. Raised couple of warranty requests for some of the issues and [name removed] was very professional in explaining why the issues occurred and having them fixed. Recently we had a water leakage at the guest bed room window during the storm and [name removed] made sure all of the areas are thoroughly examined and covered(like roofing, glass company, clauking and grouting). we are no longer experiencing leakage so far. 10 STARS to [name removed] 10 STARS to [name removed] 9 STARS to clay.

5.0
Verified Homeowner
Prosper, TX, on Mar 14, 2024

Everything went well other than design studio and home pro

4.3
Verified Homeowner
Prosper, on Apr 03, 2024

The home is great quality and the entire process has been very easy to follow and transparent.

5.0
Verified Homeowner
Prosper, on Nov 23, 2023

The best part was warranty service was always prompt and ready to fix any problems

5.0
Verified Homeowner
Prosper, on Dec 12, 2023

Throughout the process both building and through our warranty period, [name removed], [name removed] and [name removed] were very responsive to our concerns and questions. Great group of people to work with.

4.9
Verified Homeowner
Prosper, TX, on Feb 23, 2024

I loved the contract phase, building and move-in phase. I disliked the design process.

4.4
Verified Homeowner
Prosper, on May 17, 2023

Very prompt responses.

4.5
Verified Homeowner
Prosper, on Sep 27, 2023

Liked the whole experience.

5.0
Verified Homeowner
Prosper, TX, on Dec 05, 2023

[name removed] and [name removed] are friendly and help us a lot, the house looks fine in general, but there are still some dissatisfied places of our house. First, our house has the crickets problem and it should be solved totally by the builder before we move in. Also, the heater is on the attic instead of in garage, and there's no gasoline in the backyard. We didn't know that until the orientation that we had no choice to accept those things.

4.8
Verified Homeowner
Prosper, TX, on Jul 16, 2023

Over all closing process was seamless

5.0
Verified Homeowner
Prosper, TX, on Jan 05, 2023

As a first-time home buyer, the overall process for me rates is 5. This rating is due to the need for more communication regarding the selection process. Everything from choosing the elevation, electrical options, lighting, and design studio could have been better laid out and explained. I love the quality of my home, but I could not make some choices because I didn't know I needed to make them. At each stop, I was expected to know exactly what I wanted and understand all the real estate jargon. For example, I had to make electrical options in Jan with a lighting appointment in May, and unknowingly didn't select the option for "pendants." When I got to [name removed] in May, I expected to have the chance to choose lights hanging above my kitchen island and discovered my home wasn't wired for lights above the island because of the choices I made in Jan. It makes sense to me that this is a significant selection that most people want, but was buried in an electrical selection spreadsheet. There was no opportunity to make changes by this time, which was another reason for the 5 rating. [name removed] to mention the blast email on having to wait five months for black frame windows, leaving my self and neighbors stuck with making exterior color selections based on having black frame windows. [name removed] also rushed the closing process on my home to finish construction before Christmas, and there were at least four unresolved issues. For example, I selected a garage door with windows, and a month after closing, I'm still waiting for the right one.Overall, [name removed] needs to understand better that although everyone wants a home, not everyone builds homes for a living. There are some times during this process to ensure the buyer understands the gravity of the choices they are making and not assume everyone knows.

3.3
Verified Homeowner
Prosper, TX, on Jan 01, 2023

Like: The build quality is excellent. They stocked to the timeline they committed. The sales manager [name removed] was awesome. Probably the best I have worked with. Dislike: The attitude of the construction manager when we signed the contract wasn’t welcoming maybe due to the high demand of homes. But surprisingly he was more responsive at the end stages of the home build.

4.2
Verified Homeowner
Prosper, TX, on Dec 01, 2022

Sales office was great. [name removed] was very helpful. The design process was terrible. Our design person [name removed] was 0 help, she did not respond in a timely fashion, and once we came in for an appointment with her where she let us wait for 45 mins just to have a colleague come tell us she wouldn’t be able to see us that day. [name removed] our CM has been great. Always responsive and keeping us in the loop. Our frustration lies more with the vendors than [name removed] because they are not timely in completing tasks when they say. For example we have been in the house for over a month. We have had numerous items that weren’t completed or done incorrectly. So we set time with the vendor to come fix it and they don’t show or we put in a work order and never get a call to set appointments. Some of the issues we have had since moving in have been frustrating bc they are things that should have been checked and completed long before we moved in. Overall I’ve heard horror stories from others so we don’t feel our experience was bad, but definitely see areas for improvement. I want to reemphasize that [name removed] and [name removed] were great along the way.

3.8
Verified Homeowner
Prosper, TX, on Aug 08, 2022

Overall, everything was great - [name removed] was the best Sales Counselor and [name removed] was a fantastic Construction Manager. Great experience!

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on May 28, 2024

Everything is fine

4.3
Verified Homeowner
Prosper, TX, on Mar 14, 2024

Everything went well other than design studio and home pro

4.3
Verified Homeowner
Prosper, TX, on Feb 23, 2024

I loved the contract phase, building and move-in phase. I disliked the design process.

4.4
Verified Homeowner
Prosper, TX, on Dec 05, 2023

[name removed] and [name removed] are friendly and help us a lot, the house looks fine in general, but there are still some dissatisfied places of our house. First, our house has the crickets problem and it should be solved totally by the builder before we move in. Also, the heater is on the attic instead of in garage, and there's no gasoline in the backyard. We didn't know that until the orientation that we had no choice to accept those things.

4.8
Verified Homeowner
Prosper, TX, on Jul 16, 2023

Over all closing process was seamless

5.0
Verified Homeowner
Prosper, TX, on Jan 05, 2023

As a first-time home buyer, the overall process for me rates is 5. This rating is due to the need for more communication regarding the selection process. Everything from choosing the elevation, electrical options, lighting, and design studio could have been better laid out and explained. I love the quality of my home, but I could not make some choices because I didn't know I needed to make them. At each stop, I was expected to know exactly what I wanted and understand all the real estate jargon. For example, I had to make electrical options in Jan with a lighting appointment in May, and unknowingly didn't select the option for "pendants." When I got to [name removed] in May, I expected to have the chance to choose lights hanging above my kitchen island and discovered my home wasn't wired for lights above the island because of the choices I made in Jan. It makes sense to me that this is a significant selection that most people want, but was buried in an electrical selection spreadsheet. There was no opportunity to make changes by this time, which was another reason for the 5 rating. [name removed] to mention the blast email on having to wait five months for black frame windows, leaving my self and neighbors stuck with making exterior color selections based on having black frame windows. [name removed] also rushed the closing process on my home to finish construction before Christmas, and there were at least four unresolved issues. For example, I selected a garage door with windows, and a month after closing, I'm still waiting for the right one.Overall, [name removed] needs to understand better that although everyone wants a home, not everyone builds homes for a living. There are some times during this process to ensure the buyer understands the gravity of the choices they are making and not assume everyone knows.

3.3
Verified Homeowner
Prosper, TX, on Jan 01, 2023

Like: The build quality is excellent. They stocked to the timeline they committed. The sales manager [name removed] was awesome. Probably the best I have worked with. Dislike: The attitude of the construction manager when we signed the contract wasn’t welcoming maybe due to the high demand of homes. But surprisingly he was more responsive at the end stages of the home build.

4.2
Verified Homeowner
Prosper, TX, on Dec 01, 2022

Sales office was great. [name removed] was very helpful. The design process was terrible. Our design person [name removed] was 0 help, she did not respond in a timely fashion, and once we came in for an appointment with her where she let us wait for 45 mins just to have a colleague come tell us she wouldn’t be able to see us that day. [name removed] our CM has been great. Always responsive and keeping us in the loop. Our frustration lies more with the vendors than [name removed] because they are not timely in completing tasks when they say. For example we have been in the house for over a month. We have had numerous items that weren’t completed or done incorrectly. So we set time with the vendor to come fix it and they don’t show or we put in a work order and never get a call to set appointments. Some of the issues we have had since moving in have been frustrating bc they are things that should have been checked and completed long before we moved in. Overall I’ve heard horror stories from others so we don’t feel our experience was bad, but definitely see areas for improvement. I want to reemphasize that [name removed] and [name removed] were great along the way.

3.8
Verified Homeowner
Prosper, TX, on Aug 08, 2022

Overall, everything was great - [name removed] was the best Sales Counselor and [name removed] was a fantastic Construction Manager. Great experience!

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, on Jun 24, 2024

Quick turn around.

4.0
Verified Homeowner
Prosper, on Dec 24, 2023

we really had a great experience working with [name removed], [name removed] and [name removed]. There are some small misses here and there but [name removed] and clay helped getting them finished after closing and on time. Raised couple of warranty requests for some of the issues and [name removed] was very professional in explaining why the issues occurred and having them fixed. Recently we had a water leakage at the guest bed room window during the storm and [name removed] made sure all of the areas are thoroughly examined and covered(like roofing, glass company, clauking and grouting). we are no longer experiencing leakage so far. 10 STARS to [name removed] 10 STARS to [name removed] 9 STARS to clay.

5.0
Verified Homeowner
Prosper, on Nov 23, 2023

The best part was warranty service was always prompt and ready to fix any problems

5.0
Verified Homeowner
Prosper, on May 17, 2023

Very prompt responses.

4.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Prosper, on Jun 30, 2024

No big issues. All the small warranty issues are resolved in timely manner.

4.9
Verified Homeowner
Prosper, on Apr 03, 2024

The home is great quality and the entire process has been very easy to follow and transparent.

5.0
Verified Homeowner
Prosper, on Dec 12, 2023

Throughout the process both building and through our warranty period, [name removed], [name removed] and [name removed] were very responsive to our concerns and questions. Great group of people to work with.

4.9
Verified Homeowner
Prosper, on Sep 27, 2023

Liked the whole experience.

5.0
Verified Homeowner