Top Homebuilder Ratings & Reviews

Shaddock Homes

Castle Hills

43 Homeowner Reviews Completed Nov 2019 - May 2021

Overall Satisfaction

4.0
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.1

Construction Experience

4.0

Customer Care Experience

4.4

Home Readiness

4.0

Installation & Workmanship

4.4

Community Profile

Castle Hills Northpointe offers unparalleled quality of life for those seeking a community with the heart and soul of a small town.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Nov 01, 2020

Everything was great! Communication was great and all o items we had concerns about here fixed. We are still waiting on a few it’s to come in however.

5.0
Verified Homeowner
Carrollton, on Dec 22, 2020

Real. Honest. High Integrity. I valued the communication along the buying process.

4.9
Verified Homeowner
Carrollton, on Feb 05, 2021

Several wall start to have big crack stair wood crack on the connection wood Room temperature is not balance Smart lock still pending to install

2.3
Verified Homeowner
Carrollton, TX, on Oct 04, 2020

Nice home and nice sales

5.0
Verified Homeowner
Carrollton, on Dec 10, 2020

All of the processes to get us into the home were seamless. There was a communication glitch after the [name removed] Meeting and before construction began, but after that there were no issues. After move-in, the ticketing system has worked very well.

4.7
Verified Homeowner
Carrollton, on Jan 04, 2021

The good news is that the repairs were completed and the work appears to be quality. The bad news is that with some warranty claims - emails, phone calls, and texts went unanswered for several weeks.

4.0
Verified Homeowner
Carrollton, TX, on Aug 16, 2020

The associates we worked with from our sales rep [name removed] to our builder [name removed] were terrific. The home itself came out excellent. We had built previously with Lennar and this home building experience and quality was superior in every way.

4.9
Verified Homeowner
Carrollton, on Oct 13, 2020

Everything was smooth, all things considered. Two special shouts. [name removed] for a very personal, smooth experience during the sales and pre build process. [name removed] for handling all my warranty needs in a prompt manner. He was very personable and genuinely cares about the homeowner experience

4.3
Verified Homeowner
Carrollton, on Nov 20, 2020

Some final repairs have been slow to be completed but they are vendor related, not builder related. [name removed] service has been good!

5.0
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

Sales person [name removed]'s desire to help.

3.3
Verified Homeowner
Carrollton, on Aug 25, 2020

We had to hire electricians to determine why two light switches weren't working. One had been damaged inside the wall and will require removal of drywall. The other was improperly wired and completely destroyed via arc flash the installed light fixture. [name removed] was contacted and refused to do anything. We also have a tree in the back that is completely dead. [name removed] was sent out, told me the tree is not coming back and would be replaced, but then I was told I missed the submission date by 10 days. I asked for a drainage issue to be repaired BEFORE I took possession of the house. I was told there is no drainage issue. Upon moving in I found the sprinkler line had been ruptured by a fence post. I fixed it myself because [name removed] refused to help. Many of these things came up in the inspection report, of which [name removed] agreed to work with us on. Nothing was done.

2.2
Verified Homeowner
Carrollton, on Sep 29, 2020

Service after closing was not professional at all specially to get warrenty work done.

4.5
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

No surprises

3.7
Verified Homeowner
Carrollton, on May 19, 2020

I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].

0.5
Verified Homeowner
Carrollton, on Jun 04, 2020

The design selection is really nice. It's modern and up to date with current needs.

3.2
Verified Homeowner
Carrollton, TX, on Feb 04, 2020

The salesman was great, the design consultant was great, and the Construction manager was great. All 3 seemed to care about us and our home.

4.4
Verified Homeowner
Carrollton, on Apr 30, 2020

I am not very impressed with the quality of the product and built.

2.8
Verified Homeowner
Carrollton, on May 07, 2020

[name removed] much. Take too long.

2.6
Verified Homeowner
Carrollton, TX, on Dec 07, 2019

Prior to closing, the line of communication between the Sales Office and Builder was clear and always open. [name removed] and [name removed] in the sale office were an absolute pleasure to work with, and made themselves available for my wife and I, always. [name removed] has been a tremendous advocate for [name removed] and a pleasure to work with throughout the process. He was incredibly supportive and offered advice and assistance along the way. His experience in various positions have, in our opinion, provided him with a unique skill set that helped us with the process, through the tough times especially. [name removed] was great to work with, and spent a lot of time working with my wife and I throughout the process, and was always positive and accessible. [name removed] was a tremendous help throughout the build process as well. He has been great to work with. We are omitting the design studio process, follow up, and communication. We’d rather focus on the positive.

4.2
Verified Homeowner
Carrollton, on Mar 10, 2020

[name removed] much has gone wrong

5.0
Verified Homeowner
Carrollton, on Mar 16, 2020

Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.

2.2
Verified Homeowner
Carrollton, on Sep 17, 2019

Sales person and Project manager - [removed] and [removed] respetively

4.1
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Working with [removed] and [removed]

4.0
Verified Homeowner
Carrollton, on Feb 20, 2020

[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.

5.0
Verified Homeowner
Carrollton, on Aug 13, 2019

Contemporary [removed],Style

4.7
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Easy process!

5.0
Verified Homeowner
Carrollton, on Dec 20, 2019

Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.

2.6
Verified Homeowner
Carrollton, on May 05, 2019

Very customer friendly and easy to talk to.

4.8
Verified Homeowner
Carrollton, TX, on Oct 26, 2019

Process with [removed] was very smooth. He made sure my needs were met and I wasn’t missing out on any important items during the design center process (ie extra can lights,)

4.8
Verified Homeowner
Carrollton, on Nov 14, 2019

My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.

1.4
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Nov 01, 2020

Everything was great! Communication was great and all o items we had concerns about here fixed. We are still waiting on a few it’s to come in however.

5.0
Verified Homeowner
Carrollton, TX, on Oct 04, 2020

Nice home and nice sales

5.0
Verified Homeowner
Carrollton, TX, on Aug 16, 2020

The associates we worked with from our sales rep [name removed] to our builder [name removed] were terrific. The home itself came out excellent. We had built previously with Lennar and this home building experience and quality was superior in every way.

4.9
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

Sales person [name removed]'s desire to help.

3.3
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

No surprises

3.7
Verified Homeowner
Carrollton, TX, on Feb 04, 2020

The salesman was great, the design consultant was great, and the Construction manager was great. All 3 seemed to care about us and our home.

4.4
Verified Homeowner
Carrollton, TX, on Dec 07, 2019

Prior to closing, the line of communication between the Sales Office and Builder was clear and always open. [name removed] and [name removed] in the sale office were an absolute pleasure to work with, and made themselves available for my wife and I, always. [name removed] has been a tremendous advocate for [name removed] and a pleasure to work with throughout the process. He was incredibly supportive and offered advice and assistance along the way. His experience in various positions have, in our opinion, provided him with a unique skill set that helped us with the process, through the tough times especially. [name removed] was great to work with, and spent a lot of time working with my wife and I throughout the process, and was always positive and accessible. [name removed] was a tremendous help throughout the build process as well. He has been great to work with. We are omitting the design studio process, follow up, and communication. We’d rather focus on the positive.

4.2
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Working with [removed] and [removed]

4.0
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Easy process!

5.0
Verified Homeowner
Carrollton, TX, on Oct 26, 2019

Process with [removed] was very smooth. He made sure my needs were met and I wasn’t missing out on any important items during the design center process (ie extra can lights,)

4.8
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Feb 05, 2021

Several wall start to have big crack stair wood crack on the connection wood Room temperature is not balance Smart lock still pending to install

2.3
Verified Homeowner
Carrollton, on Jan 04, 2021

The good news is that the repairs were completed and the work appears to be quality. The bad news is that with some warranty claims - emails, phone calls, and texts went unanswered for several weeks.

4.0
Verified Homeowner
Carrollton, on Nov 20, 2020

Some final repairs have been slow to be completed but they are vendor related, not builder related. [name removed] service has been good!

5.0
Verified Homeowner
Carrollton, on Aug 25, 2020

We had to hire electricians to determine why two light switches weren't working. One had been damaged inside the wall and will require removal of drywall. The other was improperly wired and completely destroyed via arc flash the installed light fixture. [name removed] was contacted and refused to do anything. We also have a tree in the back that is completely dead. [name removed] was sent out, told me the tree is not coming back and would be replaced, but then I was told I missed the submission date by 10 days. I asked for a drainage issue to be repaired BEFORE I took possession of the house. I was told there is no drainage issue. Upon moving in I found the sprinkler line had been ruptured by a fence post. I fixed it myself because [name removed] refused to help. Many of these things came up in the inspection report, of which [name removed] agreed to work with us on. Nothing was done.

2.2
Verified Homeowner
Carrollton, on May 19, 2020

I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].

0.5
Verified Homeowner
Carrollton, on May 07, 2020

[name removed] much. Take too long.

2.6
Verified Homeowner
Carrollton, on Mar 10, 2020

[name removed] much has gone wrong

5.0
Verified Homeowner
Carrollton, on Feb 20, 2020

[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.

5.0
Verified Homeowner
Carrollton, on Dec 20, 2019

Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.

2.6
Verified Homeowner
Carrollton, on Nov 14, 2019

My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.

1.4
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Dec 22, 2020

Real. Honest. High Integrity. I valued the communication along the buying process.

4.9
Verified Homeowner
Carrollton, on Dec 10, 2020

All of the processes to get us into the home were seamless. There was a communication glitch after the [name removed] Meeting and before construction began, but after that there were no issues. After move-in, the ticketing system has worked very well.

4.7
Verified Homeowner
Carrollton, on Oct 13, 2020

Everything was smooth, all things considered. Two special shouts. [name removed] for a very personal, smooth experience during the sales and pre build process. [name removed] for handling all my warranty needs in a prompt manner. He was very personable and genuinely cares about the homeowner experience

4.3
Verified Homeowner
Carrollton, on Sep 29, 2020

Service after closing was not professional at all specially to get warrenty work done.

4.5
Verified Homeowner
Carrollton, on Jun 04, 2020

The design selection is really nice. It's modern and up to date with current needs.

3.2
Verified Homeowner
Carrollton, on Apr 30, 2020

I am not very impressed with the quality of the product and built.

2.8
Verified Homeowner
Carrollton, on Mar 16, 2020

Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.

2.2
Verified Homeowner
Carrollton, on Sep 17, 2019

Sales person and Project manager - [removed] and [removed] respetively

4.1
Verified Homeowner
Carrollton, on Aug 13, 2019

Contemporary [removed],Style

4.7
Verified Homeowner
Carrollton, on May 05, 2019

Very customer friendly and easy to talk to.

4.8
Verified Homeowner