Top Homebuilder Ratings & Reviews

Shaddock Homes

Castle Hills

57 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.0
Customers' overall satisfaction
3.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

3.8

Construction Experience

3.6

Customer Care Experience

4.3

Home Readiness

3.9

Installation & Workmanship

4.3

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Jun 04, 2020

The design selection is really nice. It's modern and up to date with current needs.

3.2
Verified Homeowner
Carrollton, on May 19, 2020

I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].

0.5
Verified Homeowner
Carrollton, on May 07, 2020

[name removed] much. Take too long.

2.6
Verified Homeowner
Carrollton, on Apr 30, 2020

I am not very impressed with the quality of the product and built.

2.8
Verified Homeowner
Carrollton, on Mar 16, 2020

Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.

2.2
Verified Homeowner
Carrollton, on Mar 10, 2020

[name removed] much has gone wrong

5.0
Verified Homeowner
Carrollton, on Feb 20, 2020

[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.

5.0
Verified Homeowner
Carrollton, on Dec 20, 2019

Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.

2.6
Verified Homeowner
Carrollton, TX, on Dec 07, 2019

Prior to closing, the line of communication between the Sales Office and Builder was clear and always open. [name removed] and [name removed] in the sale office were an absolute pleasure to work with, and made themselves available for my wife and I, always. [name removed] has been a tremendous advocate for [name removed] and a pleasure to work with throughout the process. He was incredibly supportive and offered advice and assistance along the way. His experience in various positions have, in our opinion, provided him with a unique skill set that helped us with the process, through the tough times especially. [name removed] was great to work with, and spent a lot of time working with my wife and I throughout the process, and was always positive and accessible. [name removed] was a tremendous help throughout the build process as well. He has been great to work with. We are omitting the design studio process, follow up, and communication. We’d rather focus on the positive.

4.2
Verified Homeowner
Carrollton, on Nov 14, 2019

My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.

1.4
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Working with [removed] and [removed]

4.0
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Easy process!

5.0
Verified Homeowner
Carrollton, TX, on Oct 26, 2019

Process with [removed] was very smooth. He made sure my needs were met and I wasn’t missing out on any important items during the design center process (ie extra can lights,)

4.8
Verified Homeowner
Carrollton, on Oct 02, 2019

Repairs have been made in a timely manner. At first it took awhile to get things done but eventually it was taken care of.

4.0
Verified Homeowner
Carrollton, on Sep 25, 2019

The customer service received from [removed] has been great overall. He is always kind and understanding.

3.0
Verified Homeowner
Carrollton, on Sep 17, 2019

Sales person and Project manager - [removed] and [removed] respetively

4.1
Verified Homeowner
Carrollton, on Aug 13, 2019

Contemporary [removed],Style

4.7
Verified Homeowner
Carrollton, TX, on Aug 13, 2019

I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.

3.9
Verified Homeowner
Carrollton, TX, on Aug 03, 2019

Communications with the shaddock sales members

4.8
Verified Homeowner
Carrollton, TX, on Jul 17, 2019

I did not like the process especially the design appointments and builder. The quality is not as it says it should be.

2.4
Verified Homeowner
Carrollton, TX, on Jul 11, 2019

Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.

4.4
Verified Homeowner
Carrollton, TX, on Jun 11, 2019

The sales rep was really helpful throughout process. He kept us informed of any changes.

4.2
Verified Homeowner
Carrollton, TX, on May 18, 2019

Timely communication responses

3.9
Verified Homeowner
Carrollton, on May 05, 2019

Very customer friendly and easy to talk to.

4.8
Verified Homeowner
Carrollton, on Apr 10, 2019

[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.

5.0
Verified Homeowner
Carrollton, on Jan 25, 2019

Thr online portal is easily accessable and turn around time is great.

4.4
Verified Homeowner
Lewisville, on Aug 07, 2018

Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.

4.7
Verified Homeowner
Lewisville, on Jul 31, 2018

[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.

4.1
Verified Homeowner
Lewisville, on Jul 14, 2018

followed up every time I had an issue. Very responsive.

4.2
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Dec 07, 2019

Prior to closing, the line of communication between the Sales Office and Builder was clear and always open. [name removed] and [name removed] in the sale office were an absolute pleasure to work with, and made themselves available for my wife and I, always. [name removed] has been a tremendous advocate for [name removed] and a pleasure to work with throughout the process. He was incredibly supportive and offered advice and assistance along the way. His experience in various positions have, in our opinion, provided him with a unique skill set that helped us with the process, through the tough times especially. [name removed] was great to work with, and spent a lot of time working with my wife and I throughout the process, and was always positive and accessible. [name removed] was a tremendous help throughout the build process as well. He has been great to work with. We are omitting the design studio process, follow up, and communication. We’d rather focus on the positive.

4.2
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Working with [removed] and [removed]

4.0
Verified Homeowner
Carrollton, TX, on Oct 30, 2019

Easy process!

5.0
Verified Homeowner
Carrollton, TX, on Oct 26, 2019

Process with [removed] was very smooth. He made sure my needs were met and I wasn’t missing out on any important items during the design center process (ie extra can lights,)

4.8
Verified Homeowner
Carrollton, TX, on Aug 13, 2019

I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.

3.9
Verified Homeowner
Carrollton, TX, on Aug 03, 2019

Communications with the shaddock sales members

4.8
Verified Homeowner
Carrollton, TX, on Jul 17, 2019

I did not like the process especially the design appointments and builder. The quality is not as it says it should be.

2.4
Verified Homeowner
Carrollton, TX, on Jul 11, 2019

Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.

4.4
Verified Homeowner
Carrollton, TX, on Jun 11, 2019

The sales rep was really helpful throughout process. He kept us informed of any changes.

4.2
Verified Homeowner
Carrollton, TX, on May 18, 2019

Timely communication responses

3.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on May 19, 2020

I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].

0.5
Verified Homeowner
Carrollton, on May 07, 2020

[name removed] much. Take too long.

2.6
Verified Homeowner
Carrollton, on Mar 10, 2020

[name removed] much has gone wrong

5.0
Verified Homeowner
Carrollton, on Feb 20, 2020

[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.

5.0
Verified Homeowner
Carrollton, on Dec 20, 2019

Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.

2.6
Verified Homeowner
Carrollton, on Nov 14, 2019

My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.

1.4
Verified Homeowner
Carrollton, on Oct 02, 2019

Repairs have been made in a timely manner. At first it took awhile to get things done but eventually it was taken care of.

4.0
Verified Homeowner
Carrollton, on Sep 25, 2019

The customer service received from [removed] has been great overall. He is always kind and understanding.

3.0
Verified Homeowner
Carrollton, on Apr 10, 2019

[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.

5.0
Verified Homeowner
Carrollton, on Jan 25, 2019

Thr online portal is easily accessable and turn around time is great.

4.4
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Jun 04, 2020

The design selection is really nice. It's modern and up to date with current needs.

3.2
Verified Homeowner
Carrollton, on Apr 30, 2020

I am not very impressed with the quality of the product and built.

2.8
Verified Homeowner
Carrollton, on Mar 16, 2020

Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.

2.2
Verified Homeowner
Carrollton, on Sep 17, 2019

Sales person and Project manager - [removed] and [removed] respetively

4.1
Verified Homeowner
Carrollton, on Aug 13, 2019

Contemporary [removed],Style

4.7
Verified Homeowner
Carrollton, on May 05, 2019

Very customer friendly and easy to talk to.

4.8
Verified Homeowner
Lewisville, on Aug 07, 2018

Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.

4.7
Verified Homeowner
Lewisville, on Jul 31, 2018

[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.

4.1
Verified Homeowner
Lewisville, on Jul 14, 2018

followed up every time I had an issue. Very responsive.

4.2
Verified Homeowner