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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Carrollton, on Aug 13, 2019
I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.
Carrollton, on Jul 17, 2019
I did not like the process especially the design appointments and builder. The quality is not as it says it should be.
Carrollton, on Jul 11, 2019
Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.
Carrollton, on Jun 11, 2019
The sales rep was really helpful throughout process. He kept us informed of any changes.
Carrollton, on May 14, 2019
I liked the flexibility of some items that i needed to be customized for my family
Carrollton, on Apr 16, 2019
[removed] was very quick to reply and knowledgeable about the product. [removed] made every effort to fix the extremely large quantity of build flaws/issues present with the home.
Carrollton, on Apr 10, 2019
[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.
Carrollton, on Apr 06, 2019
[removed] was very pleasant to work with and on point with everything.
Carrollton, on Mar 27, 2019
I like the on-line submission service so I can reach whenever, wherever if I have any problem for my home.
Carrollton, on Mar 04, 2019
[removed] particular pleased as it has been hard to maintain communication with the construction manager.
Carrollton, on Feb 19, 2019
Ability to have direct interaction with the actual builder of my home so I could ensure I clearly conveyed my questions/concerns without going through another party who could misinterpret my question or the answer back from the builder.
Carrollton, on Jan 25, 2019
Thr online portal is easily accessable and turn around time is great.
Carrollton, on Jan 14, 2019
The oven door shattered. The jury is still out as they are supposed to replace it. They've been out once & it wasn't done to our satisfaction. They are coming back again. We will see.
Carrollton, on Dec 19, 2018
[removed]'s sales rep, [removed] was the most welcoming, supportive and knowledgable person we'd dealt with, of any of the builders in our potential new neighborhood. He sealed the deal for us
Carrollton, on Nov 27, 2018
[removed] and [removed] were great to work with.
Carrollton, on Nov 11, 2018
The best part is [removed] our Sales person was not for him we would have not bought the house. Very nice person. As far as builder we didn’t have one since the house was already built [removed] had to close with us. We still have issues like our irrigation system,Our drive way minor things. But few things have been taken care of but are still working on others. Could have should have been a very happy occasion for my wife but it was not due to things she wanted done. But anyways we are happy we live in the house now and loving it so far. I feel little friendly and taking and extra step goes a long ways. Don’t know who built the house builder was gone [removed] took over so can’t blame him. In all the Experience could or should be better. My daughter and son both are building in the same neighborhood but they choose American Legand instead.
Carrollton, on Oct 27, 2018
The honesty of the sales team and receptiveness of the builder's team. Anything I needed address, they were there in a timely fashion. I also thought the online warranty process was easy!
Carrollton, on Sep 11, 2018
The responsiveness of the team and the assistance in understanding the housing market
Lewisville, on Aug 13, 2018
I’ve purchased two sotherby homes prior to purchase and loved the whole process and customer service by the warranty reps. This time around, it was such a pain to get any warranty work completed without backlash from the warranty rep. The warranty rep made this home buying experience terrible and would not recommend buying this brand of home to anyone ANYMORE! If it wasn’t for the warranty manager [removed], I would go to all online reviews and score a negative review anywhere I can find a review post for [removed] homes. Right now, I am tempted once again to go and mark terrible reviews for [removed] homes because of my last experience with clay [removed]. This person has made my home buying experience such a terrible experience. I still want to believe hat [removed] homes wants to stand behind quality and service that it states on their website. That dedication to customer service and quality it so states needs to flow down to all employees regardless of title.
Lewisville, on Aug 07, 2018
Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.
Lewisville, on Jul 31, 2018
[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.
Lewisville, on Jul 31, 2018
Our appliances are hopeless and didn’t get any support from builder to fix that sprinkler Company schedule and show up
Lewisville, on Jul 25, 2018
They offered the floor plan that would work for us.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Carrollton, on Aug 13, 2019
I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.
Carrollton, on Jul 17, 2019
I did not like the process especially the design appointments and builder. The quality is not as it says it should be.
Carrollton, on Jul 11, 2019
Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.
Carrollton, on Jun 11, 2019
The sales rep was really helpful throughout process. He kept us informed of any changes.
Carrollton, on May 14, 2019
I liked the flexibility of some items that i needed to be customized for my family
Carrollton, on Apr 16, 2019
[removed] was very quick to reply and knowledgeable about the product. [removed] made every effort to fix the extremely large quantity of build flaws/issues present with the home.
Carrollton, on Apr 06, 2019
[removed] was very pleasant to work with and on point with everything.
Carrollton, on Feb 19, 2019
Ability to have direct interaction with the actual builder of my home so I could ensure I clearly conveyed my questions/concerns without going through another party who could misinterpret my question or the answer back from the builder.
Carrollton, on Dec 19, 2018
[removed]'s sales rep, [removed] was the most welcoming, supportive and knowledgable person we'd dealt with, of any of the builders in our potential new neighborhood. He sealed the deal for us
Carrollton, on Nov 27, 2018
[removed] and [removed] were great to work with.
Carrollton, on Nov 11, 2018
The best part is [removed] our Sales person was not for him we would have not bought the house. Very nice person. As far as builder we didn’t have one since the house was already built [removed] had to close with us. We still have issues like our irrigation system,Our drive way minor things. But few things have been taken care of but are still working on others. Could have should have been a very happy occasion for my wife but it was not due to things she wanted done. But anyways we are happy we live in the house now and loving it so far. I feel little friendly and taking and extra step goes a long ways. Don’t know who built the house builder was gone [removed] took over so can’t blame him. In all the Experience could or should be better. My daughter and son both are building in the same neighborhood but they choose American Legand instead.
Carrollton, on Oct 27, 2018
The honesty of the sales team and receptiveness of the builder's team. Anything I needed address, they were there in a timely fashion. I also thought the online warranty process was easy!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Carrollton, on Apr 10, 2019
[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.
Carrollton, on Mar 27, 2019
I like the on-line submission service so I can reach whenever, wherever if I have any problem for my home.
Carrollton, on Mar 04, 2019
[removed] particular pleased as it has been hard to maintain communication with the construction manager.
Carrollton, on Jan 25, 2019
Thr online portal is easily accessable and turn around time is great.
Carrollton, on Jan 14, 2019
The oven door shattered. The jury is still out as they are supposed to replace it. They've been out once & it wasn't done to our satisfaction. They are coming back again. We will see.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Lewisville, on Aug 13, 2018
I’ve purchased two sotherby homes prior to purchase and loved the whole process and customer service by the warranty reps. This time around, it was such a pain to get any warranty work completed without backlash from the warranty rep. The warranty rep made this home buying experience terrible and would not recommend buying this brand of home to anyone ANYMORE! If it wasn’t for the warranty manager [removed], I would go to all online reviews and score a negative review anywhere I can find a review post for [removed] homes. Right now, I am tempted once again to go and mark terrible reviews for [removed] homes because of my last experience with clay [removed]. This person has made my home buying experience such a terrible experience. I still want to believe hat [removed] homes wants to stand behind quality and service that it states on their website. That dedication to customer service and quality it so states needs to flow down to all employees regardless of title.
Lewisville, on Aug 07, 2018
Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.
Lewisville, on Jul 31, 2018
[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.
Lewisville, on Jul 25, 2018
They offered the floor plan that would work for us.