Top Homebuilder Ratings & Reviews

Shaddock Homes

Castle Hills

13 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

3.7
Customers' overall satisfaction
3.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

2.9

Construction Experience

3.4

Customer Care Experience

3.9

Home Readiness

3.5

Installation & Workmanship

3.8

Community Profile

Castle Hills Northpointe offers unparalleled quality of life for those seeking a community with the heart and soul of a small town.



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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Jan 17, 2023

It was all pretty smooth and easy. We love our home.

5.0
Verified Homeowner
Carrollton, on May 23, 2023

The quality and warranty responsiveness has been terrific.

5.0
Verified Homeowner
Carrollton, on Oct 11, 2023

Design

2.4
Verified Homeowner
Carrollton, TX, on Nov 20, 2022

Like the design. Like that I had a choice of finishes, materials and appliances. Like some quality of finishes, but not all of them. Sales office is great, [name removed] was very helpful though process. Overall finished product is good quality. Didn’t like the speed of the construction process. Didn’t like the framing materials and workmanship. Didn’t like the quality and uniformity of concrete forms and rebar placement ( some work didn’t conform builder codes ). Don’t like the quality of final painting finish of cabinets ( rough, sandy and look like old, washed and scratched ). Although doors and trims paint finish quality is good and smooth. Grass/sod was laid out on very bumpy, chunky soil ( not finely granulated top soil or sand ). Construction manager [name removed] was very smooth and fun to work with. Construction manager [name removed] is very experienced and delivered mostly good quality house at the end. Overall [name removed] deserves to be one of the best in line.

4.8
Verified Homeowner
Carrollton, on Mar 31, 2023

[name removed] claims easy to make online. Time waiting for item to be fixed is not too bad. Communication with warranty representative is easy and timely. The only suggestion to claims is to make photo/video file size bigger then limited 5 mb.

4.9
Verified Homeowner
Carrollton, on Sep 15, 2023

I like overall quality. Like enormous amount of finishes and materials. Customization. Step by step taking ownership was smooth, timely. Warranty matters done timely and very well managed.

4.7
Verified Homeowner
Carrollton, on Aug 09, 2021

Everything was great

4.4
Verified Homeowner
Carrollton, TX, on Oct 09, 2022

From start to finish my sales agent (originally [name removed]) and builder ([name removed] and [name removed]) have been the best! They have communicated with us about everything and we are so thankful for them!

4.7
Verified Homeowner
Carrollton, on Feb 01, 2023

I am in the process of submitting items through warranty right now, so I can't fairly answer that question yet.

4.0
Verified Homeowner
Carrollton, on Dec 22, 2020

Real. Honest. High Integrity. I valued the communication along the buying process.

4.9
Verified Homeowner
Carrollton, on Feb 05, 2021

Several wall start to have big crack stair wood crack on the connection wood Room temperature is not balance Smart lock still pending to install

2.3
Verified Homeowner
Carrollton, TX, on Jul 12, 2022

I started my purchase process during the pandemic so it took almost a year to build. My construction mgrs, ([name removed] & [name removed]) stayed in contact with me & kept me updated through the entire process. They’ve checked in on me even after moving in. Great team, that really care about their buyers!

5.0
Verified Homeowner
Carrollton, TX, on Nov 01, 2020

Everything was great! Communication was great and all o items we had concerns about here fixed. We are still waiting on a few it’s to come in however.

5.0
Verified Homeowner
Carrollton, on Dec 10, 2020

All of the processes to get us into the home were seamless. There was a communication glitch after the [name removed] Meeting and before construction began, but after that there were no issues. After move-in, the ticketing system has worked very well.

4.7
Verified Homeowner
Carrollton, on Jan 04, 2021

The good news is that the repairs were completed and the work appears to be quality. The bad news is that with some warranty claims - emails, phone calls, and texts went unanswered for several weeks.

4.0
Verified Homeowner
Carrollton, TX, on Oct 04, 2020

Nice home and nice sales

5.0
Verified Homeowner
Carrollton, on Oct 13, 2020

Everything was smooth, all things considered. Two special shouts. [name removed] for a very personal, smooth experience during the sales and pre build process. [name removed] for handling all my warranty needs in a prompt manner. He was very personable and genuinely cares about the homeowner experience

4.3
Verified Homeowner
Carrollton, on Nov 20, 2020

Some final repairs have been slow to be completed but they are vendor related, not builder related. [name removed] service has been good!

5.0
Verified Homeowner
Carrollton, TX, on Aug 16, 2020

The associates we worked with from our sales rep [name removed] to our builder [name removed] were terrific. The home itself came out excellent. We had built previously with Lennar and this home building experience and quality was superior in every way.

4.9
Verified Homeowner
Carrollton, on Aug 25, 2020

We had to hire electricians to determine why two light switches weren't working. One had been damaged inside the wall and will require removal of drywall. The other was improperly wired and completely destroyed via arc flash the installed light fixture. [name removed] was contacted and refused to do anything. We also have a tree in the back that is completely dead. [name removed] was sent out, told me the tree is not coming back and would be replaced, but then I was told I missed the submission date by 10 days. I asked for a drainage issue to be repaired BEFORE I took possession of the house. I was told there is no drainage issue. Upon moving in I found the sprinkler line had been ruptured by a fence post. I fixed it myself because [name removed] refused to help. Many of these things came up in the inspection report, of which [name removed] agreed to work with us on. Nothing was done.

2.2
Verified Homeowner
Carrollton, on Sep 29, 2020

Service after closing was not professional at all specially to get warrenty work done.

4.5
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

Sales person [name removed]'s desire to help.

3.3
Verified Homeowner
Carrollton, on May 19, 2020

I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].

0.5
Verified Homeowner
Carrollton, on Jun 04, 2020

The design selection is really nice. It's modern and up to date with current needs.

3.2
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

No surprises

3.7
Verified Homeowner
Carrollton, on Apr 30, 2020

I am not very impressed with the quality of the product and built.

2.8
Verified Homeowner
Carrollton, on May 07, 2020

[name removed] much. Take too long.

2.6
Verified Homeowner
Carrollton, TX, on Feb 04, 2020

The salesman was great, the design consultant was great, and the Construction manager was great. All 3 seemed to care about us and our home.

4.4
Verified Homeowner
Carrollton, on Mar 10, 2020

[name removed] much has gone wrong

5.0
Verified Homeowner
Carrollton, on Mar 16, 2020

Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.

2.2
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, TX, on Jan 17, 2023

It was all pretty smooth and easy. We love our home.

5.0
Verified Homeowner
Carrollton, TX, on Nov 20, 2022

Like the design. Like that I had a choice of finishes, materials and appliances. Like some quality of finishes, but not all of them. Sales office is great, [name removed] was very helpful though process. Overall finished product is good quality. Didn’t like the speed of the construction process. Didn’t like the framing materials and workmanship. Didn’t like the quality and uniformity of concrete forms and rebar placement ( some work didn’t conform builder codes ). Don’t like the quality of final painting finish of cabinets ( rough, sandy and look like old, washed and scratched ). Although doors and trims paint finish quality is good and smooth. Grass/sod was laid out on very bumpy, chunky soil ( not finely granulated top soil or sand ). Construction manager [name removed] was very smooth and fun to work with. Construction manager [name removed] is very experienced and delivered mostly good quality house at the end. Overall [name removed] deserves to be one of the best in line.

4.8
Verified Homeowner
Carrollton, TX, on Oct 09, 2022

From start to finish my sales agent (originally [name removed]) and builder ([name removed] and [name removed]) have been the best! They have communicated with us about everything and we are so thankful for them!

4.7
Verified Homeowner
Carrollton, TX, on Jul 12, 2022

I started my purchase process during the pandemic so it took almost a year to build. My construction mgrs, ([name removed] & [name removed]) stayed in contact with me & kept me updated through the entire process. They’ve checked in on me even after moving in. Great team, that really care about their buyers!

5.0
Verified Homeowner
Carrollton, TX, on Nov 01, 2020

Everything was great! Communication was great and all o items we had concerns about here fixed. We are still waiting on a few it’s to come in however.

5.0
Verified Homeowner
Carrollton, TX, on Oct 04, 2020

Nice home and nice sales

5.0
Verified Homeowner
Carrollton, TX, on Aug 16, 2020

The associates we worked with from our sales rep [name removed] to our builder [name removed] were terrific. The home itself came out excellent. We had built previously with Lennar and this home building experience and quality was superior in every way.

4.9
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

Sales person [name removed]'s desire to help.

3.3
Verified Homeowner
Carrollton, TX, on Apr 14, 2020

No surprises

3.7
Verified Homeowner
Carrollton, TX, on Feb 04, 2020

The salesman was great, the design consultant was great, and the Construction manager was great. All 3 seemed to care about us and our home.

4.4
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on May 23, 2023

The quality and warranty responsiveness has been terrific.

5.0
Verified Homeowner
Carrollton, on Mar 31, 2023

[name removed] claims easy to make online. Time waiting for item to be fixed is not too bad. Communication with warranty representative is easy and timely. The only suggestion to claims is to make photo/video file size bigger then limited 5 mb.

4.9
Verified Homeowner
Carrollton, on Feb 01, 2023

I am in the process of submitting items through warranty right now, so I can't fairly answer that question yet.

4.0
Verified Homeowner
Carrollton, on Feb 05, 2021

Several wall start to have big crack stair wood crack on the connection wood Room temperature is not balance Smart lock still pending to install

2.3
Verified Homeowner
Carrollton, on Jan 04, 2021

The good news is that the repairs were completed and the work appears to be quality. The bad news is that with some warranty claims - emails, phone calls, and texts went unanswered for several weeks.

4.0
Verified Homeowner
Carrollton, on Nov 20, 2020

Some final repairs have been slow to be completed but they are vendor related, not builder related. [name removed] service has been good!

5.0
Verified Homeowner
Carrollton, on Aug 25, 2020

We had to hire electricians to determine why two light switches weren't working. One had been damaged inside the wall and will require removal of drywall. The other was improperly wired and completely destroyed via arc flash the installed light fixture. [name removed] was contacted and refused to do anything. We also have a tree in the back that is completely dead. [name removed] was sent out, told me the tree is not coming back and would be replaced, but then I was told I missed the submission date by 10 days. I asked for a drainage issue to be repaired BEFORE I took possession of the house. I was told there is no drainage issue. Upon moving in I found the sprinkler line had been ruptured by a fence post. I fixed it myself because [name removed] refused to help. Many of these things came up in the inspection report, of which [name removed] agreed to work with us on. Nothing was done.

2.2
Verified Homeowner
Carrollton, on May 19, 2020

I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].

0.5
Verified Homeowner
Carrollton, on May 07, 2020

[name removed] much. Take too long.

2.6
Verified Homeowner
Carrollton, on Mar 10, 2020

[name removed] much has gone wrong

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Carrollton, on Oct 11, 2023

Design

2.4
Verified Homeowner
Carrollton, on Sep 15, 2023

I like overall quality. Like enormous amount of finishes and materials. Customization. Step by step taking ownership was smooth, timely. Warranty matters done timely and very well managed.

4.7
Verified Homeowner
Carrollton, on Aug 09, 2021

Everything was great

4.4
Verified Homeowner
Carrollton, on Dec 22, 2020

Real. Honest. High Integrity. I valued the communication along the buying process.

4.9
Verified Homeowner
Carrollton, on Dec 10, 2020

All of the processes to get us into the home were seamless. There was a communication glitch after the [name removed] Meeting and before construction began, but after that there were no issues. After move-in, the ticketing system has worked very well.

4.7
Verified Homeowner
Carrollton, on Oct 13, 2020

Everything was smooth, all things considered. Two special shouts. [name removed] for a very personal, smooth experience during the sales and pre build process. [name removed] for handling all my warranty needs in a prompt manner. He was very personable and genuinely cares about the homeowner experience

4.3
Verified Homeowner
Carrollton, on Sep 29, 2020

Service after closing was not professional at all specially to get warrenty work done.

4.5
Verified Homeowner
Carrollton, on Jun 04, 2020

The design selection is really nice. It's modern and up to date with current needs.

3.2
Verified Homeowner
Carrollton, on Apr 30, 2020

I am not very impressed with the quality of the product and built.

2.8
Verified Homeowner
Carrollton, on Mar 16, 2020

Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.

2.2
Verified Homeowner