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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Jun 04, 2020
The design selection is really nice. It's modern and up to date with current needs.
Carrollton, on May 19, 2020
I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].
Carrollton, on Apr 30, 2020
I am not very impressed with the quality of the product and built.
Carrollton, on Mar 16, 2020
Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.
Carrollton, on Feb 20, 2020
[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.
Carrollton, on Dec 20, 2019
Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.
Carrollton, TX, on Dec 07, 2019
Prior to closing, the line of communication between the Sales Office and Builder was clear and always open. [name removed] and [name removed] in the sale office were an absolute pleasure to work with, and made themselves available for my wife and I, always. [name removed] has been a tremendous advocate for [name removed] and a pleasure to work with throughout the process. He was incredibly supportive and offered advice and assistance along the way. His experience in various positions have, in our opinion, provided him with a unique skill set that helped us with the process, through the tough times especially. [name removed] was great to work with, and spent a lot of time working with my wife and I throughout the process, and was always positive and accessible. [name removed] was a tremendous help throughout the build process as well. He has been great to work with. We are omitting the design studio process, follow up, and communication. We’d rather focus on the positive.
Carrollton, on Nov 14, 2019
My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.
Carrollton, TX, on Oct 26, 2019
Process with [removed] was very smooth. He made sure my needs were met and I wasn’t missing out on any important items during the design center process (ie extra can lights,)
Carrollton, on Oct 02, 2019
Repairs have been made in a timely manner. At first it took awhile to get things done but eventually it was taken care of.
Carrollton, on Sep 25, 2019
The customer service received from [removed] has been great overall. He is always kind and understanding.
Carrollton, on Sep 17, 2019
Sales person and Project manager - [removed] and [removed] respetively
Carrollton, TX, on Aug 13, 2019
I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.
Carrollton, TX, on Aug 03, 2019
Communications with the shaddock sales members
Carrollton, TX, on Jul 17, 2019
I did not like the process especially the design appointments and builder. The quality is not as it says it should be.
Carrollton, TX, on Jul 11, 2019
Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.
Carrollton, TX, on Jun 11, 2019
The sales rep was really helpful throughout process. He kept us informed of any changes.
Carrollton, on Apr 10, 2019
[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.
Carrollton, on Jan 25, 2019
Thr online portal is easily accessable and turn around time is great.
Lewisville, on Aug 07, 2018
Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.
Lewisville, on Jul 31, 2018
[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, TX, on Dec 07, 2019
Prior to closing, the line of communication between the Sales Office and Builder was clear and always open. [name removed] and [name removed] in the sale office were an absolute pleasure to work with, and made themselves available for my wife and I, always. [name removed] has been a tremendous advocate for [name removed] and a pleasure to work with throughout the process. He was incredibly supportive and offered advice and assistance along the way. His experience in various positions have, in our opinion, provided him with a unique skill set that helped us with the process, through the tough times especially. [name removed] was great to work with, and spent a lot of time working with my wife and I throughout the process, and was always positive and accessible. [name removed] was a tremendous help throughout the build process as well. He has been great to work with. We are omitting the design studio process, follow up, and communication. We’d rather focus on the positive.
Carrollton, TX, on Oct 26, 2019
Process with [removed] was very smooth. He made sure my needs were met and I wasn’t missing out on any important items during the design center process (ie extra can lights,)
Carrollton, TX, on Aug 13, 2019
I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.
Carrollton, TX, on Aug 03, 2019
Communications with the shaddock sales members
Carrollton, TX, on Jul 17, 2019
I did not like the process especially the design appointments and builder. The quality is not as it says it should be.
Carrollton, TX, on Jul 11, 2019
Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.
Carrollton, TX, on Jun 11, 2019
The sales rep was really helpful throughout process. He kept us informed of any changes.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on May 19, 2020
I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].
Carrollton, on Feb 20, 2020
[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.
Carrollton, on Dec 20, 2019
Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.
Carrollton, on Nov 14, 2019
My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.
Carrollton, on Oct 02, 2019
Repairs have been made in a timely manner. At first it took awhile to get things done but eventually it was taken care of.
Carrollton, on Sep 25, 2019
The customer service received from [removed] has been great overall. He is always kind and understanding.
Carrollton, on Apr 10, 2019
[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Jun 04, 2020
The design selection is really nice. It's modern and up to date with current needs.
Carrollton, on Apr 30, 2020
I am not very impressed with the quality of the product and built.
Carrollton, on Mar 16, 2020
Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.
Carrollton, on Sep 17, 2019
Sales person and Project manager - [removed] and [removed] respetively
Lewisville, on Aug 07, 2018
Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.
Lewisville, on Jul 31, 2018
[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.