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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Nov 20, 2020
Some final repairs have been slow to be completed but they are vendor related, not builder related. [name removed] service has been good!
Carrollton, on Oct 13, 2020
Everything was smooth, all things considered. Two special shouts. [name removed] for a very personal, smooth experience during the sales and pre build process. [name removed] for handling all my warranty needs in a prompt manner. He was very personable and genuinely cares about the homeowner experience
Carrollton, on Sep 29, 2020
Service after closing was not professional at all specially to get warrenty work done.
Carrollton, on Aug 25, 2020
We had to hire electricians to determine why two light switches weren't working. One had been damaged inside the wall and will require removal of drywall. The other was improperly wired and completely destroyed via arc flash the installed light fixture. [name removed] was contacted and refused to do anything. We also have a tree in the back that is completely dead. [name removed] was sent out, told me the tree is not coming back and would be replaced, but then I was told I missed the submission date by 10 days. I asked for a drainage issue to be repaired BEFORE I took possession of the house. I was told there is no drainage issue. Upon moving in I found the sprinkler line had been ruptured by a fence post. I fixed it myself because [name removed] refused to help. Many of these things came up in the inspection report, of which [name removed] agreed to work with us on. Nothing was done.
Carrollton, on Jun 04, 2020
The design selection is really nice. It's modern and up to date with current needs.
Carrollton, on May 19, 2020
I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].
Carrollton, on Apr 30, 2020
I am not very impressed with the quality of the product and built.
Carrollton, on Mar 16, 2020
Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.
Carrollton, on Feb 20, 2020
[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.
Carrollton, on Dec 20, 2019
Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.
Carrollton, on Nov 14, 2019
My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.
Carrollton, on Oct 02, 2019
Repairs have been made in a timely manner. At first it took awhile to get things done but eventually it was taken care of.
Carrollton, on Sep 25, 2019
The customer service received from [removed] has been great overall. He is always kind and understanding.
Carrollton, on Sep 17, 2019
Sales person and Project manager - [removed] and [removed] respetively
Carrollton, TX, on Feb 19, 2019
Ability to have direct interaction with the actual builder of my home so I could ensure I clearly conveyed my questions/concerns without going through another party who could misinterpret my question or the answer back from the builder.
Carrollton, TX, on Dec 19, 2018
[removed]'s sales rep, [removed] was the most welcoming, supportive and knowledgable person we'd dealt with, of any of the builders in our potential new neighborhood. He sealed the deal for us
Carrollton, TX, on Nov 27, 2018
[removed] and [removed] were great to work with.
Carrollton, TX, on Nov 11, 2018
The best part is [removed] our Sales person was not for him we would have not bought the house. Very nice person. As far as builder we didn’t have one since the house was already built [removed] had to close with us. We still have issues like our irrigation system,Our drive way minor things. But few things have been taken care of but are still working on others. Could have should have been a very happy occasion for my wife but it was not due to things she wanted done. But anyways we are happy we live in the house now and loving it so far. I feel little friendly and taking and extra step goes a long ways. Don’t know who built the house builder was gone [removed] took over so can’t blame him. In all the Experience could or should be better. My daughter and son both are building in the same neighborhood but they choose American Legand instead.
Carrollton, TX, on Oct 27, 2018
The honesty of the sales team and receptiveness of the builder's team. Anything I needed address, they were there in a timely fashion. I also thought the online warranty process was easy!
Carrollton, TX, on Sep 11, 2018
The responsiveness of the team and the assistance in understanding the housing market
Lewisville, on Aug 07, 2018
Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, TX, on Feb 19, 2019
Ability to have direct interaction with the actual builder of my home so I could ensure I clearly conveyed my questions/concerns without going through another party who could misinterpret my question or the answer back from the builder.
Carrollton, TX, on Dec 19, 2018
[removed]'s sales rep, [removed] was the most welcoming, supportive and knowledgable person we'd dealt with, of any of the builders in our potential new neighborhood. He sealed the deal for us
Carrollton, TX, on Nov 27, 2018
[removed] and [removed] were great to work with.
Carrollton, TX, on Nov 11, 2018
The best part is [removed] our Sales person was not for him we would have not bought the house. Very nice person. As far as builder we didn’t have one since the house was already built [removed] had to close with us. We still have issues like our irrigation system,Our drive way minor things. But few things have been taken care of but are still working on others. Could have should have been a very happy occasion for my wife but it was not due to things she wanted done. But anyways we are happy we live in the house now and loving it so far. I feel little friendly and taking and extra step goes a long ways. Don’t know who built the house builder was gone [removed] took over so can’t blame him. In all the Experience could or should be better. My daughter and son both are building in the same neighborhood but they choose American Legand instead.
Carrollton, TX, on Oct 27, 2018
The honesty of the sales team and receptiveness of the builder's team. Anything I needed address, they were there in a timely fashion. I also thought the online warranty process was easy!
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Nov 20, 2020
Some final repairs have been slow to be completed but they are vendor related, not builder related. [name removed] service has been good!
Carrollton, on Aug 25, 2020
We had to hire electricians to determine why two light switches weren't working. One had been damaged inside the wall and will require removal of drywall. The other was improperly wired and completely destroyed via arc flash the installed light fixture. [name removed] was contacted and refused to do anything. We also have a tree in the back that is completely dead. [name removed] was sent out, told me the tree is not coming back and would be replaced, but then I was told I missed the submission date by 10 days. I asked for a drainage issue to be repaired BEFORE I took possession of the house. I was told there is no drainage issue. Upon moving in I found the sprinkler line had been ruptured by a fence post. I fixed it myself because [name removed] refused to help. Many of these things came up in the inspection report, of which [name removed] agreed to work with us on. Nothing was done.
Carrollton, on May 19, 2020
I was extremely happy with the initial contract process with [name removed] very professional full of knowledge. At the time of closing the house was not completely done and [name removed] told me that he will take care of it and we were forced to close.Nothing was done and i called [name removed] to come in and finish work he tells me that now its warrenty issue and he told me to call [name removed] he tells me that the work [name removed] promised to finish cannot be done under warrenty it should have been done before closing. Terrible closing process with [name removed] and worse customer service with your warrenty process with [name removed]. A proud company like [name removed] homes i expected better extrerely dissapointed still worrenty work are not addressed and many times i told [name removed] to please visit the house so i can show him personally what needs to be done.No answer from [name removed].
Carrollton, on Feb 20, 2020
[name removed], the warranty manager, has been very responsive on handling my requests. After some early kinks with the new warranty submission issue, [name removed] has gone out of his way to ensure all my warranty requests have been handled in a timely way. Thank you.
Carrollton, on Dec 20, 2019
Still TBD. I have only submitted three service tickets but at this point I wouldn’t say that the communication on the status is very good at all.
Carrollton, on Nov 14, 2019
My warranty services are horrible and no one gets the work done, there are warranty open for the past few months and no one took care of it and never get a response back. very horrible experience.
Carrollton, on Oct 02, 2019
Repairs have been made in a timely manner. At first it took awhile to get things done but eventually it was taken care of.
MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Carrollton, on Oct 13, 2020
Everything was smooth, all things considered. Two special shouts. [name removed] for a very personal, smooth experience during the sales and pre build process. [name removed] for handling all my warranty needs in a prompt manner. He was very personable and genuinely cares about the homeowner experience
Carrollton, on Sep 29, 2020
Service after closing was not professional at all specially to get warrenty work done.
Carrollton, on Jun 04, 2020
The design selection is really nice. It's modern and up to date with current needs.
Carrollton, on Apr 30, 2020
I am not very impressed with the quality of the product and built.
Carrollton, on Mar 16, 2020
Our sales agent [name removed] was the lone shining bright spot in this experience with [name removed] [name removed]. He listened to our needs and was responsive to our questions. He was able to help us navigate through the home buying process with support and guidance.
Carrollton, on Sep 17, 2019
Sales person and Project manager - [removed] and [removed] respetively
Lewisville, on Aug 07, 2018
Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.