Top Homebuilder Ratings & Reviews

Castle Hills Reviews

52 Home Owner Reviews Completed Feb 2018 - Aug 19

Community Score Overview

52 Home Owner Reviews

3.9
Rating of home owners' willingness to recommend this builder
4.1
Overall Satisfaction

PERFORMANCE RATINGS

Overall Satisfaction

3.9

Purchase Experience

4.5

Home Personalization Experience

4.0

Construction Experience

3.8

Customer Care Experience

4.4

Home Readiness

4.2

Installation & Workmanship

4.3

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Carrollton, on Aug 13, 2019

Contemporary [removed],Style

4.7
Verified Home Owner
Carrollton, on Aug 13, 2019

I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.

3.9
Verified Home Owner
Carrollton, on Aug 08, 2019

It was great came quickly she had issues.

5.0
Verified Home Owner
Carrollton, on Aug 03, 2019

Communications with the shaddock sales members

4.8
Verified Home Owner
Carrollton, on Jul 17, 2019

I did not like the process especially the design appointments and builder. The quality is not as it says it should be.

2.4
Verified Home Owner
Carrollton, on Jul 11, 2019

Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.

4.4
Verified Home Owner
Carrollton, on Jun 11, 2019

The sales rep was really helpful throughout process. He kept us informed of any changes.

4.2
Verified Home Owner
Carrollton, on May 18, 2019

Timely communication responses

3.9
Verified Home Owner
Carrollton, on May 14, 2019

I liked the flexibility of some items that i needed to be customized for my family

4.6
Verified Home Owner
Carrollton, on May 05, 2019

Very customer friendly and easy to talk to.

4.8
Verified Home Owner
Carrollton, on Apr 16, 2019

[removed] was very quick to reply and knowledgeable about the product. [removed] made every effort to fix the extremely large quantity of build flaws/issues present with the home.

4.7
Verified Home Owner
Carrollton, on Apr 10, 2019

[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.

5.0
Verified Home Owner
Carrollton, on Apr 07, 2019

The customer service and the workmanship.

4.6
Verified Home Owner
Carrollton, on Apr 06, 2019

[removed] was very pleasant to work with and on point with everything.

4.7
Verified Home Owner
Carrollton, on Mar 30, 2019

Quick responses and resolutions.

4.5
Verified Home Owner
Carrollton, on Mar 27, 2019

I like the on-line submission service so I can reach whenever, wherever if I have any problem for my home.

3.8
Verified Home Owner
Carrollton, on Mar 04, 2019

[removed] particular pleased as it has been hard to maintain communication with the construction manager.

3.9
Verified Home Owner
Carrollton, on Feb 19, 2019

Ability to have direct interaction with the actual builder of my home so I could ensure I clearly conveyed my questions/concerns without going through another party who could misinterpret my question or the answer back from the builder.

4.5
Verified Home Owner
Carrollton, on Feb 11, 2019

The sales person was very helpful

4.4
Verified Home Owner
Carrollton, on Jan 25, 2019

Thr online portal is easily accessable and turn around time is great.

4.4
Verified Home Owner
Carrollton, on Jan 14, 2019

The oven door shattered. The jury is still out as they are supposed to replace it. They've been out once & it wasn't done to our satisfaction. They are coming back again. We will see.

3.0
Verified Home Owner
Carrollton, on Jan 09, 2019

Response time

4.5
Verified Home Owner
Carrollton, on Dec 19, 2018

[removed]'s sales rep, [removed] was the most welcoming, supportive and knowledgable person we'd dealt with, of any of the builders in our potential new neighborhood. He sealed the deal for us

4.7
Verified Home Owner
Carrollton, on Nov 27, 2018

[removed] and [removed] were great to work with.

5.0
Verified Home Owner
Carrollton, on Nov 11, 2018

The best part is [removed] our Sales person was not for him we would have not bought the house. Very nice person. As far as builder we didn’t have one since the house was already built [removed] had to close with us. We still have issues like our irrigation system,Our drive way minor things. But few things have been taken care of but are still working on others. Could have should have been a very happy occasion for my wife but it was not due to things she wanted done. But anyways we are happy we live in the house now and loving it so far. I feel little friendly and taking and extra step goes a long ways. Don’t know who built the house builder was gone [removed] took over so can’t blame him. In all the Experience could or should be better. My daughter and son both are building in the same neighborhood but they choose American Legand instead.

3.9
Verified Home Owner
Carrollton, on Oct 27, 2018

The honesty of the sales team and receptiveness of the builder's team. Anything I needed address, they were there in a timely fashion. I also thought the online warranty process was easy!

4.9
Verified Home Owner
Lewisville, on Oct 12, 2018

Builder has used quality products

2.5
Verified Home Owner
Carrollton, on Oct 10, 2018

Selection of finishings.

3.5
Verified Home Owner
Carrollton, on Sep 27, 2018

very organized process

5.0
Verified Home Owner
Carrollton, on Sep 21, 2018

Large Livingroom

3.6
Verified Home Owner
Carrollton, on Sep 11, 2018

The responsiveness of the team and the assistance in understanding the housing market

4.1
Verified Home Owner
Lewisville, on Aug 13, 2018

I’ve purchased two sotherby homes prior to purchase and loved the whole process and customer service by the warranty reps. This time around, it was such a pain to get any warranty work completed without backlash from the warranty rep. The warranty rep made this home buying experience terrible and would not recommend buying this brand of home to anyone ANYMORE! If it wasn’t for the warranty manager [removed], I would go to all online reviews and score a negative review anywhere I can find a review post for [removed] homes. Right now, I am tempted once again to go and mark terrible reviews for [removed] homes because of my last experience with clay [removed]. This person has made my home buying experience such a terrible experience. I still want to believe hat [removed] homes wants to stand behind quality and service that it states on their website. That dedication to customer service and quality it so states needs to flow down to all employees regardless of title.

3.7
Verified Home Owner
Lewisville, on Aug 07, 2018

Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.

4.7
Verified Home Owner
Lewisville, on Jul 31, 2018

[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.

4.1
Verified Home Owner
Lewisville, on Jul 31, 2018

Our appliances are hopeless and didn’t get any support from builder to fix that sprinkler Company schedule and show up

0.8
Verified Home Owner
Lewisville, on Jul 25, 2018

They offered the floor plan that would work for us.

3.4
Verified Home Owner
Lewisville, on Jul 14, 2018

followed up every time I had an issue. Very responsive.

4.2
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Carrollton, on Aug 13, 2019

I really like the [removed] Realtor, [removed] [removed]. He walked us through everything very well and helped us even during the construction process to communicate to our manager when he isn't available.

3.9
Verified Home Owner
Carrollton, on Aug 03, 2019

Communications with the shaddock sales members

4.8
Verified Home Owner
Carrollton, on Jul 17, 2019

I did not like the process especially the design appointments and builder. The quality is not as it says it should be.

2.4
Verified Home Owner
Carrollton, on Jul 11, 2019

Sale manager/[removed] consultant were very helpful. They walked me through the whole process. As first time home buyer, I had a lot of questions. [removed], [removed] and [removed] answered every single questions I had. [removed] - the construction manager, also did a decent job on his part.

4.4
Verified Home Owner
Carrollton, on Jun 11, 2019

The sales rep was really helpful throughout process. He kept us informed of any changes.

4.2
Verified Home Owner
Carrollton, on May 18, 2019

Timely communication responses

3.9
Verified Home Owner
Carrollton, on May 14, 2019

I liked the flexibility of some items that i needed to be customized for my family

4.6
Verified Home Owner
Carrollton, on Apr 16, 2019

[removed] was very quick to reply and knowledgeable about the product. [removed] made every effort to fix the extremely large quantity of build flaws/issues present with the home.

4.7
Verified Home Owner
Carrollton, on Apr 07, 2019

The customer service and the workmanship.

4.6
Verified Home Owner
Carrollton, on Apr 06, 2019

[removed] was very pleasant to work with and on point with everything.

4.7
Verified Home Owner
Carrollton, on Feb 19, 2019

Ability to have direct interaction with the actual builder of my home so I could ensure I clearly conveyed my questions/concerns without going through another party who could misinterpret my question or the answer back from the builder.

4.5
Verified Home Owner
Carrollton, on Feb 11, 2019

The sales person was very helpful

4.4
Verified Home Owner
Carrollton, on Dec 19, 2018

[removed]'s sales rep, [removed] was the most welcoming, supportive and knowledgable person we'd dealt with, of any of the builders in our potential new neighborhood. He sealed the deal for us

4.7
Verified Home Owner
Carrollton, on Nov 27, 2018

[removed] and [removed] were great to work with.

5.0
Verified Home Owner
Carrollton, on Nov 11, 2018

The best part is [removed] our Sales person was not for him we would have not bought the house. Very nice person. As far as builder we didn’t have one since the house was already built [removed] had to close with us. We still have issues like our irrigation system,Our drive way minor things. But few things have been taken care of but are still working on others. Could have should have been a very happy occasion for my wife but it was not due to things she wanted done. But anyways we are happy we live in the house now and loving it so far. I feel little friendly and taking and extra step goes a long ways. Don’t know who built the house builder was gone [removed] took over so can’t blame him. In all the Experience could or should be better. My daughter and son both are building in the same neighborhood but they choose American Legand instead.

3.9
Verified Home Owner
Carrollton, on Oct 27, 2018

The honesty of the sales team and receptiveness of the builder's team. Anything I needed address, they were there in a timely fashion. I also thought the online warranty process was easy!

4.9
Verified Home Owner
Carrollton, on Oct 10, 2018

Selection of finishings.

3.5
Verified Home Owner
Carrollton, on Sep 27, 2018

very organized process

5.0
Verified Home Owner
Carrollton, on Sep 21, 2018

Large Livingroom

3.6
Verified Home Owner
Carrollton, on Sep 11, 2018

The responsiveness of the team and the assistance in understanding the housing market

4.1
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Carrollton, on Aug 08, 2019

It was great came quickly she had issues.

5.0
Verified Home Owner
Carrollton, on Apr 10, 2019

[removed] service we have used to this point has been prompt. I have an open request for warranty work now that I need to follow up on, as I have not received a response since submitting it weeks ago. Benefit of the doubt, it might be a matter of operator error on my side.

5.0
Verified Home Owner
Carrollton, on Mar 30, 2019

Quick responses and resolutions.

4.5
Verified Home Owner
Carrollton, on Mar 27, 2019

I like the on-line submission service so I can reach whenever, wherever if I have any problem for my home.

3.8
Verified Home Owner
Carrollton, on Mar 04, 2019

[removed] particular pleased as it has been hard to maintain communication with the construction manager.

3.9
Verified Home Owner
Carrollton, on Jan 25, 2019

Thr online portal is easily accessable and turn around time is great.

4.4
Verified Home Owner
Carrollton, on Jan 14, 2019

The oven door shattered. The jury is still out as they are supposed to replace it. They've been out once & it wasn't done to our satisfaction. They are coming back again. We will see.

3.0
Verified Home Owner
Carrollton, on Jan 09, 2019

Response time

4.5
Verified Home Owner
Lewisville, on Jul 31, 2018

Our appliances are hopeless and didn’t get any support from builder to fix that sprinkler Company schedule and show up

0.8
Verified Home Owner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Carrollton, on Aug 13, 2019

Contemporary [removed],Style

4.7
Verified Home Owner
Carrollton, on May 05, 2019

Very customer friendly and easy to talk to.

4.8
Verified Home Owner
Lewisville, on Oct 12, 2018

Builder has used quality products

2.5
Verified Home Owner
Lewisville, on Aug 13, 2018

I’ve purchased two sotherby homes prior to purchase and loved the whole process and customer service by the warranty reps. This time around, it was such a pain to get any warranty work completed without backlash from the warranty rep. The warranty rep made this home buying experience terrible and would not recommend buying this brand of home to anyone ANYMORE! If it wasn’t for the warranty manager [removed], I would go to all online reviews and score a negative review anywhere I can find a review post for [removed] homes. Right now, I am tempted once again to go and mark terrible reviews for [removed] homes because of my last experience with clay [removed]. This person has made my home buying experience such a terrible experience. I still want to believe hat [removed] homes wants to stand behind quality and service that it states on their website. That dedication to customer service and quality it so states needs to flow down to all employees regardless of title.

3.7
Verified Home Owner
Lewisville, on Aug 07, 2018

Craftsmanship is what stands out with [removed]. Living in a neighborhood with only 10% of the homes being [removed], it is easy to see where the quality of product [removed] provides is a of a higher level.

4.7
Verified Home Owner
Lewisville, on Jul 31, 2018

[removed] really helped us put when our CM was not being helpful. He really elevated the customer experience.

4.1
Verified Home Owner
Lewisville, on Jul 25, 2018

They offered the floor plan that would work for us.

3.4
Verified Home Owner
Lewisville, on Jul 14, 2018

followed up every time I had an issue. Very responsive.

4.2
Verified Home Owner