Top Homebuilder Ratings & Reviews

Shaddock Homes

Lexington

17 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

3.9
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

5.0

Customer Care Experience

3.9

Home Readiness

3.9

Installation & Workmanship

4.2

Community Profile

Lexington Country is a master-planned, gated development in southeast Frisco. This community enjoys proximity to the latest shops and restaurants including Frisco’s Stonebriar Centre and the Shops at Legacy.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Sep 15, 2020

I loved working with [name removed], he was an amazing, amazing, amazing person !!! However I'm upset with the worst customer service after math of moving in. As I moved in there were multiple issues which I've been constantly requesting and not being fixed from several days.

2.8
Verified Homeowner
Frisco, on Jan 22, 2021

Great service and very Professional

4.7
Verified Homeowner
Frisco, on Feb 03, 2021

I liked the fact that some one gets back to me immediately as I raise a ticket. What I dislike is I'm being convinced that all is well for any complaint I raise instead of fixing it.

3.4
Verified Homeowner
Frisco, on Apr 28, 2020

[name removed] much besides the warranty guy [name removed] busting his ass to fix the bullshit in this house which is a absolute disgrace on the builder

2.8
Verified Homeowner
Frisco, TX, on Jun 09, 2020

The support and service provided by sale person [name removed].

4.8
Verified Homeowner
Frisco, on Aug 16, 2020

Given clear set of instructions and contacts for follow up

4.9
Verified Homeowner
Frisco, on Jan 18, 2020

[name removed]...please don't lose him. He might not be able to solve every problem quickly but he is extremely responsive and super helpful.

4.7
Verified Homeowner
Frisco, on Apr 14, 2020

I would say nothing but I would give some credit because of [name removed],cause he's in charge of the warranty department.He tries to fix the mistake that were made by our home builder,[name removed]. Through our process of building our house they seem nice in the beginning but later on if a mistake is made we seem like the enemy.They did such a bad job of assessing the problems that our daughter got Injured in the process.We have cracks everywhere,messed up tile,unfinished construction,the list goes on and on.

3.0
Verified Homeowner
Frisco, TX, on Apr 20, 2020

End to end detailing on each and every aspect of the home, timely follow up till closure

5.0
Verified Homeowner
Frisco, on Jul 28, 2019

[removed] did a great job at helping us out with warranty.

5.0
Verified Homeowner
Frisco, on Aug 12, 2019

Beautiful well built and designed

4.5
Verified Homeowner
Frisco, TX, on Oct 28, 2019

It was a pleasure to interact with [removed] who was very patient and worked closely with us to make the experience great.

5.0
Verified Homeowner
Frisco, on Jun 10, 2019

Sales agent was very friendly & approachable, nicely built home with a open floor plan.

3.2
Verified Homeowner
Frisco, TX, on Jul 13, 2019

Contract part was straight fwd but they did leave out a few options at the time which I would have added. The part where I had to go to all over to meet for home wiring, lighting, and design center that was a a hard process nothing is in house in one location, coming from out of state required me to extend my trips longer then need be, also to many pint of contacts to deal with which lead to miscommunication specially with what I wanted and what was put down to what the builder did. This process should be more streamlined plumbing electrical wiring etc should be presented and stated at time of contract of what comes with purchase price vs what is a upgrade. Moving into the house was good until I started to find issues which are being taking care of but something that shouldn’t have happened in the 1st place your Warrenty Dept is fabulous. dealing with [removed] the builder or site manager or whatever the title he carries was not easy zero communication if I had any questions or concerns which are the same issues I found in the house when moving in. Warrenty department ([removed])has stepped in to make sure the flaws that [removed] did with the house are corrected. I must say dealing with [removed] has calmed my anger down this is the kinda person u need in-charge of finally inspection not [removed] whom rushes at every aspect. Hoping I don’t come across any more issues which just mite lead me to sell this house.

3.2
Verified Homeowner
Frisco, on Oct 29, 2018

Quality

4.5
Verified Homeowner
Frisco, TX, on Jun 03, 2019

Good

4.9
Verified Homeowner
Frisco, on Oct 24, 2018

Sales process was fine. Getting items fixed under warranty, and specifically listed on the final acceptance was a nightmare.

4.0
Verified Homeowner
Frisco, TX, on Mar 21, 2019

[removed] from [removed] was good

3.3
Verified Homeowner
Frisco, on Oct 08, 2018

Their expediency

4.9
Verified Homeowner
Frisco, TX, on Dec 22, 2018

communication and commitment to deliver

4.5
Verified Homeowner
Frisco, on Jul 25, 2018

Look and feel of the house

3.7
Verified Homeowner
Frisco, TX, on Dec 08, 2018

I had very bad experience , none of the construction work is done to perfection and left half done.

2.6
Verified Homeowner
Frisco, TX, on Sep 17, 2018

[removed] (sales person) nicely handled our transaction. She was able to persuade me to go for [removed] instead of Khov and [removed].

4.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Sep 15, 2020

I loved working with [name removed], he was an amazing, amazing, amazing person !!! However I'm upset with the worst customer service after math of moving in. As I moved in there were multiple issues which I've been constantly requesting and not being fixed from several days.

2.8
Verified Homeowner
Frisco, TX, on Jun 09, 2020

The support and service provided by sale person [name removed].

4.8
Verified Homeowner
Frisco, TX, on Apr 20, 2020

End to end detailing on each and every aspect of the home, timely follow up till closure

5.0
Verified Homeowner
Frisco, TX, on Oct 28, 2019

It was a pleasure to interact with [removed] who was very patient and worked closely with us to make the experience great.

5.0
Verified Homeowner
Frisco, TX, on Jul 13, 2019

Contract part was straight fwd but they did leave out a few options at the time which I would have added. The part where I had to go to all over to meet for home wiring, lighting, and design center that was a a hard process nothing is in house in one location, coming from out of state required me to extend my trips longer then need be, also to many pint of contacts to deal with which lead to miscommunication specially with what I wanted and what was put down to what the builder did. This process should be more streamlined plumbing electrical wiring etc should be presented and stated at time of contract of what comes with purchase price vs what is a upgrade. Moving into the house was good until I started to find issues which are being taking care of but something that shouldn’t have happened in the 1st place your Warrenty Dept is fabulous. dealing with [removed] the builder or site manager or whatever the title he carries was not easy zero communication if I had any questions or concerns which are the same issues I found in the house when moving in. Warrenty department ([removed])has stepped in to make sure the flaws that [removed] did with the house are corrected. I must say dealing with [removed] has calmed my anger down this is the kinda person u need in-charge of finally inspection not [removed] whom rushes at every aspect. Hoping I don’t come across any more issues which just mite lead me to sell this house.

3.2
Verified Homeowner
Frisco, TX, on Jun 03, 2019

Good

4.9
Verified Homeowner
Frisco, TX, on Mar 21, 2019

[removed] from [removed] was good

3.3
Verified Homeowner
Frisco, TX, on Dec 22, 2018

communication and commitment to deliver

4.5
Verified Homeowner
Frisco, TX, on Dec 08, 2018

I had very bad experience , none of the construction work is done to perfection and left half done.

2.6
Verified Homeowner
Frisco, TX, on Sep 17, 2018

[removed] (sales person) nicely handled our transaction. She was able to persuade me to go for [removed] instead of Khov and [removed].

4.3
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Feb 03, 2021

I liked the fact that some one gets back to me immediately as I raise a ticket. What I dislike is I'm being convinced that all is well for any complaint I raise instead of fixing it.

3.4
Verified Homeowner
Frisco, on Aug 16, 2020

Given clear set of instructions and contacts for follow up

4.9
Verified Homeowner
Frisco, on Jan 18, 2020

[name removed]...please don't lose him. He might not be able to solve every problem quickly but he is extremely responsive and super helpful.

4.7
Verified Homeowner
Frisco, on Jul 28, 2019

[removed] did a great job at helping us out with warranty.

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jan 22, 2021

Great service and very Professional

4.7
Verified Homeowner
Frisco, on Apr 28, 2020

[name removed] much besides the warranty guy [name removed] busting his ass to fix the bullshit in this house which is a absolute disgrace on the builder

2.8
Verified Homeowner
Frisco, on Apr 14, 2020

I would say nothing but I would give some credit because of [name removed],cause he's in charge of the warranty department.He tries to fix the mistake that were made by our home builder,[name removed]. Through our process of building our house they seem nice in the beginning but later on if a mistake is made we seem like the enemy.They did such a bad job of assessing the problems that our daughter got Injured in the process.We have cracks everywhere,messed up tile,unfinished construction,the list goes on and on.

3.0
Verified Homeowner
Frisco, on Aug 12, 2019

Beautiful well built and designed

4.5
Verified Homeowner
Frisco, on Jun 10, 2019

Sales agent was very friendly & approachable, nicely built home with a open floor plan.

3.2
Verified Homeowner
Frisco, on Oct 29, 2018

Quality

4.5
Verified Homeowner
Frisco, on Oct 24, 2018

Sales process was fine. Getting items fixed under warranty, and specifically listed on the final acceptance was a nightmare.

4.0
Verified Homeowner
Frisco, on Oct 08, 2018

Their expediency

4.9
Verified Homeowner
Frisco, on Jul 25, 2018

Look and feel of the house

3.7
Verified Homeowner