Top Homebuilder Ratings & Reviews

Shaddock Homes

Estates At Shaddock Park 65

9 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.0
Customers' overall satisfaction
2.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.2

Home Personalization Experience

1.8

Construction Experience

2.6

Customer Care Experience

4.6

Home Readiness

3.2

Installation & Workmanship

2.5

Community Profile

For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Mar 16, 2022

[name removed] home plans are excellent and I like my Conroe the best. [name removed] did great in terms of pricing even when competitors are charging escalated prices. My sincere thanks. I amd not greatly thrilled how the material inventory was managed. A single point of contact with accurate ETA info would have alleviated lot of pain customers like me had to go through.

3.9
Verified Homeowner
Frisco, on Jul 05, 2023

I dislike that landscaping is not covered. My house was built in the winter time and there was no way of telling if the sod was dead or alive. Now that the grass has started to turn, most sod areas in my backyard are not alive. It seems like whoever [name removed] has contracted for landscaping came in and installed dead sod... I tried communicating with the warranty and all I get is "landscaping is not covered". It is such an inconvenience to me because HOA also sends me notices to make my yard proper and I can do nothing else but to buy new sod and install. It is a heavy cost for me that [name removed] should cover. The landscaping was done very poorly also. I'm literally finding bricks underneath when I lift up some of the dead sod... Paid so much for the house but got very poor service. I have asked my warranty specialist so many times to send someone out to check if my sprinkler lines are leaking or not... but he claims that it has been taken care of, when I have not seen anyone come by or contact me to check any such thing in my yard...

3.5
Verified Homeowner
Frisco, on Dec 14, 2023

Decent Home that I like and prompt service by [name removed] & [name removed].

5.0
Verified Homeowner
Frisco, TX, on Mar 04, 2022

Radiant barrier was not installed even though we had in the contract, this was little disappointment for us.

4.8
Verified Homeowner
Frisco, on Apr 15, 2023

I liked the warranty services , but disliked as they are not helping my lawn where they gave uneven lawn before closing .

4.0
Verified Homeowner
Frisco, TX, on Feb 14, 2022

Builder not responsive and respective towards the buyer.

3.1
Verified Homeowner
Frisco, on Jul 25, 2022

[name removed] is phenomenal. I have never met someone who is on top of their work. His follow ups and follow through to close the warranty tickets has been exceptional. On time and to perfection. We are very happy with his customer centric focus and he is a great asset to shaddock homes.

4.7
Verified Homeowner
Frisco, TX, on Feb 02, 2022

Quality of build is good still room to improve , dislike - not customer focused. Home buyer has to do lot of monitoring and need to do follow up to make sure for selected things are installed or not.

4.2
Verified Homeowner
Frisco, on Mar 31, 2022

[name removed] is better from other several but have few flaws that need to be corrected.

4.5
Verified Homeowner
Frisco, TX, on Nov 02, 2021

[name removed] stood to what was signed on the paper and finished the house with in the timelines based on availability of material. Really appreciate [name removed] for being customer supportive when many other competitors are minting money out of the current situation and market trend.

4.4
Verified Homeowner
Frisco, on Feb 09, 2022

Timely response and resolution on most of the issues. Would like to ask to fix bath grout crack fixes immediately rather than waiting for one year when every crack is fixed.

4.2
Verified Homeowner
Frisco, TX, on Oct 21, 2021

As it pertains to Sales and Corporate; disorganization, misleading conversations, lack of follow up, and overall no intent to provide an experience and product that was to our satisfaction is how I would characterize the purchase experience. We felt wholly disregarded and like we had to constantly watch our home and our contract to ensure [name removed] Sales and Corporate were not going to slither out of an obligation or previously offered step in the process. Our PM, [name removed], was generally helpful and responsive. My one criticism of our experience with [name removed] is that there should have been more regular, scheduled updates coming from [name removed] without our provoking.

3.7
Verified Homeowner
Frisco, on Dec 01, 2021

I liked the warrenty on electrical and high voltage . But I do not like the way the tree and wooden floori ng finish

5.0
Verified Homeowner
Frisco, TX, on Sep 16, 2021

Irrespective of hardship during pandemic and unavailable material... my builder ([name removed]) and Sales manager ([name removed]) did everything they can to take care of us.

4.2
Verified Homeowner
Frisco, TX, on Jun 20, 2021

I feel very uncomfortable with the warranty guy as he is talking more personal than being professional while visiting the home for warranty requests

3.4
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Mar 16, 2022

[name removed] home plans are excellent and I like my Conroe the best. [name removed] did great in terms of pricing even when competitors are charging escalated prices. My sincere thanks. I amd not greatly thrilled how the material inventory was managed. A single point of contact with accurate ETA info would have alleviated lot of pain customers like me had to go through.

3.9
Verified Homeowner
Frisco, TX, on Mar 04, 2022

Radiant barrier was not installed even though we had in the contract, this was little disappointment for us.

4.8
Verified Homeowner
Frisco, TX, on Feb 14, 2022

Builder not responsive and respective towards the buyer.

3.1
Verified Homeowner
Frisco, TX, on Feb 02, 2022

Quality of build is good still room to improve , dislike - not customer focused. Home buyer has to do lot of monitoring and need to do follow up to make sure for selected things are installed or not.

4.2
Verified Homeowner
Frisco, TX, on Nov 02, 2021

[name removed] stood to what was signed on the paper and finished the house with in the timelines based on availability of material. Really appreciate [name removed] for being customer supportive when many other competitors are minting money out of the current situation and market trend.

4.4
Verified Homeowner
Frisco, TX, on Oct 21, 2021

As it pertains to Sales and Corporate; disorganization, misleading conversations, lack of follow up, and overall no intent to provide an experience and product that was to our satisfaction is how I would characterize the purchase experience. We felt wholly disregarded and like we had to constantly watch our home and our contract to ensure [name removed] Sales and Corporate were not going to slither out of an obligation or previously offered step in the process. Our PM, [name removed], was generally helpful and responsive. My one criticism of our experience with [name removed] is that there should have been more regular, scheduled updates coming from [name removed] without our provoking.

3.7
Verified Homeowner
Frisco, TX, on Sep 16, 2021

Irrespective of hardship during pandemic and unavailable material... my builder ([name removed]) and Sales manager ([name removed]) did everything they can to take care of us.

4.2
Verified Homeowner
Frisco, TX, on Jun 20, 2021

I feel very uncomfortable with the warranty guy as he is talking more personal than being professional while visiting the home for warranty requests

3.4
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Jul 05, 2023

I dislike that landscaping is not covered. My house was built in the winter time and there was no way of telling if the sod was dead or alive. Now that the grass has started to turn, most sod areas in my backyard are not alive. It seems like whoever [name removed] has contracted for landscaping came in and installed dead sod... I tried communicating with the warranty and all I get is "landscaping is not covered". It is such an inconvenience to me because HOA also sends me notices to make my yard proper and I can do nothing else but to buy new sod and install. It is a heavy cost for me that [name removed] should cover. The landscaping was done very poorly also. I'm literally finding bricks underneath when I lift up some of the dead sod... Paid so much for the house but got very poor service. I have asked my warranty specialist so many times to send someone out to check if my sprinkler lines are leaking or not... but he claims that it has been taken care of, when I have not seen anyone come by or contact me to check any such thing in my yard...

3.5
Verified Homeowner
Frisco, on Apr 15, 2023

I liked the warranty services , but disliked as they are not helping my lawn where they gave uneven lawn before closing .

4.0
Verified Homeowner
Frisco, on Jul 25, 2022

[name removed] is phenomenal. I have never met someone who is on top of their work. His follow ups and follow through to close the warranty tickets has been exceptional. On time and to perfection. We are very happy with his customer centric focus and he is a great asset to shaddock homes.

4.7
Verified Homeowner
Frisco, on Mar 31, 2022

[name removed] is better from other several but have few flaws that need to be corrected.

4.5
Verified Homeowner
Frisco, on Feb 09, 2022

Timely response and resolution on most of the issues. Would like to ask to fix bath grout crack fixes immediately rather than waiting for one year when every crack is fixed.

4.2
Verified Homeowner
Frisco, on Dec 01, 2021

I liked the warrenty on electrical and high voltage . But I do not like the way the tree and wooden floori ng finish

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Dec 14, 2023

Decent Home that I like and prompt service by [name removed] & [name removed].

5.0
Verified Homeowner