Top Homebuilder Ratings & Reviews

Shaddock Homes

Edgestone At Legacy

23 Homeowner Reviews Completed May 2018 - Nov 19

Overall Satisfaction

4.4
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

4.0

Purchase Experience

4.8

Home Personalization Experience

4.5

Construction Experience

3.9

Customer Care Experience

4.3

Home Readiness

4.0

Installation & Workmanship

4.3

Community Profile

Shaddock Homes logo
For 50 years, Shaddock Homes has specialized in the creation of luxury homes in the Dallas/Fort Worth Metroplex. We offer a variety of innovative and inspiring new home designs and are constantly striving to provide a level of exterior and interior craftsmanship that distinguishes us from other Dallas homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Frisco, on Sep 10, 2019

Salesperson

4.0
Verified Homeowner
Frisco, on Aug 30, 2019

Working with [removed] made all the difference in the world for us.

4.6
Verified Homeowner
Frisco, on Aug 04, 2019

I have to say that our sales manager, [removed], made all the difference during our entire 10 month process. She put us at ease from beginning till end, even when there were several uneasy situations that popped up. We felt she went above and beyond to keep us happy and also help us feel secure in our purchase experience. Moreover, she helped us to keep our goal of building the dream home we wanted despite some unforeseen stresses along the way. We don't believe we could have gotten through this experience without her!

4.8
Verified Homeowner
Frisco, on Aug 04, 2019

The best and most exciting part of the purchase experience was choosing our home floorplan and elevation. [removed] was our sales agent and she made this experience easy for us by showing us the different options and allowing us to see different spec homes so that we can make the best decision for our family.

4.4
Verified Homeowner
Frisco, on Jul 31, 2019

Timeliness of response. The team members are all very respectful and feel like are on my side and not just protecting interests of [removed].

4.4
Verified Homeowner
Frisco, on Jun 21, 2019

The quick response on repairs during the 1 year warranty period is good

3.5
Verified Homeowner
Frisco, on May 10, 2019

Service

5.0
Verified Homeowner
Frisco, on Apr 30, 2019

Commitment

4.4
Verified Homeowner
Frisco, on Apr 16, 2019

Quick response time

5.0
Verified Homeowner
Frisco, on Feb 05, 2019

The sales agen [removed] had beenvery quickto respond to our inquiries.

3.3
Verified Homeowner
Frisco, on Jan 04, 2019

Everyone was helpful and responsive.

4.5
Verified Homeowner
Frisco, on Dec 18, 2018

Good sales person, good home design

3.5
Verified Homeowner
Frisco, on Nov 29, 2018

We were eager to move so we appreciated how quickly we could close and get moved in.

4.9
Verified Homeowner
Frisco, on Nov 20, 2018

Support of the Sales team at the community. Choice of selections at the design center, lighting and the ability to add a pool during the build.

4.6
Verified Homeowner
Frisco, on Nov 14, 2018

We loved working with [removed] and [removed]. We have never experienced the new home building process prior to this home. [removed] was very patient with us and offered a lot of great suggestions while we were designing the ideal home for our family. She took the time to understand what we were looking for and actually went out of her way to find a floor plan that was not offered in this community because it met our needs. That's great customer experience! [removed] took over our build more than half way into the construction but took ownership as if he had been with us from the very beginning. He took his time to explain to us the nuances of the house and made sure we knew how to maintain it. He was so knowledgeable in all aspects of the build that it gave us a great sense of assurance that our house was in good hands.

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Frisco, on Aug 30, 2019

Working with [removed] made all the difference in the world for us.

4.6
Verified Homeowner
Frisco, on Aug 04, 2019

I have to say that our sales manager, [removed], made all the difference during our entire 10 month process. She put us at ease from beginning till end, even when there were several uneasy situations that popped up. We felt she went above and beyond to keep us happy and also help us feel secure in our purchase experience. Moreover, she helped us to keep our goal of building the dream home we wanted despite some unforeseen stresses along the way. We don't believe we could have gotten through this experience without her!

4.8
Verified Homeowner
Frisco, on Aug 04, 2019

The best and most exciting part of the purchase experience was choosing our home floorplan and elevation. [removed] was our sales agent and she made this experience easy for us by showing us the different options and allowing us to see different spec homes so that we can make the best decision for our family.

4.4
Verified Homeowner
Frisco, on May 10, 2019

Service

5.0
Verified Homeowner
Frisco, on Feb 05, 2019

The sales agen [removed] had beenvery quickto respond to our inquiries.

3.3
Verified Homeowner
Frisco, on Jan 04, 2019

Everyone was helpful and responsive.

4.5
Verified Homeowner
Frisco, on Dec 18, 2018

Good sales person, good home design

3.5
Verified Homeowner
Frisco, on Nov 29, 2018

We were eager to move so we appreciated how quickly we could close and get moved in.

4.9
Verified Homeowner
Frisco, on Nov 20, 2018

Support of the Sales team at the community. Choice of selections at the design center, lighting and the ability to add a pool during the build.

4.6
Verified Homeowner
Frisco, on Nov 14, 2018

We loved working with [removed] and [removed]. We have never experienced the new home building process prior to this home. [removed] was very patient with us and offered a lot of great suggestions while we were designing the ideal home for our family. She took the time to understand what we were looking for and actually went out of her way to find a floor plan that was not offered in this community because it met our needs. That's great customer experience! [removed] took over our build more than half way into the construction but took ownership as if he had been with us from the very beginning. He took his time to explain to us the nuances of the house and made sure we knew how to maintain it. He was so knowledgeable in all aspects of the build that it gave us a great sense of assurance that our house was in good hands.

4.9
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Frisco, on Jun 21, 2019

The quick response on repairs during the 1 year warranty period is good

3.5
Verified Homeowner
Frisco, on Apr 16, 2019

Quick response time

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Frisco, on Sep 10, 2019

Salesperson

4.0
Verified Homeowner
Frisco, on Jul 31, 2019

Timeliness of response. The team members are all very respectful and feel like are on my side and not just protecting interests of [removed].

4.4
Verified Homeowner
Frisco, on Apr 30, 2019

Commitment

4.4
Verified Homeowner