Top Homebuilder Ratings & Reviews

Shaddock Homes

Edgestone At Legacy

16 Homeowner Reviews Completed Feb 2020 - Jul 2021

Overall Satisfaction

4.0
Customers' overall satisfaction
3.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.2

Home Personalization Experience

4.3

Construction Experience

3.8

Customer Care Experience

4.1

Home Readiness

2.8

Installation & Workmanship

3.9

Community Profile

Welcome to Edgestone at Legacy where lush landscaping seamlessly connects miles of hike and bike trails with neighborhood parks and upscale amenities to create the lifestyle you’ve been seeking. 





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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Oct 13, 2020

After moving in there were several unresolved items from our punch list that are still unresolved.

3.5
Verified Homeowner
Frisco, TX, on Nov 18, 2020

Somewhat disorganized vendor experience.

4.8
Verified Homeowner
Frisco, on Mar 15, 2021

Overall very positive experience. Love the home and everyone we've dealt with has been polite and helpful.

4.6
Verified Homeowner
Frisco, on Jun 04, 2020

Nothing, the warranty process, so far, has proven to be a complete waste of time. Items entered into the portal were deleted without notification. When prompted, [name removed] indicated that some items were not warranty items but construction items. Construction manager and owner's indicated that these were warranty items that should be entered into the portal. And round and round we went until I had to start taking action. In concept, the warranty portal and set-up is a great idea. In practice, it's not working and I believe a large part of the reason is [name removed].

1.5
Verified Homeowner
Frisco, TX, on Jun 13, 2020

Very responsive, flexible sales and contracting process.

4.7
Verified Homeowner
Frisco, on Sep 27, 2020

From start to finish this has been an absolute disaster. They painted it the wrong color, the laundry sink fell out and flooded the hardwood, the roof leaked, sprinkler system floods the front yard, the painters were blind, water heaters weren't connected correctly, and on and on. We're almost at a year in and still dealing with punch list items. [name removed] department is absolutely worthless.

2.5
Verified Homeowner
Frisco, on Jun 21, 2019

The quick response on repairs during the 1 year warranty period is good

3.5
Verified Homeowner
Frisco, on Sep 10, 2019

Salesperson

4.0
Verified Homeowner
Frisco, TX, on May 07, 2020

Overall process was easy.

4.7
Verified Homeowner
Frisco, on Apr 16, 2019

Quick response time

5.0
Verified Homeowner
Frisco, on Jul 31, 2019

Timeliness of response. The team members are all very respectful and feel like are on my side and not just protecting interests of [removed].

4.4
Verified Homeowner
Frisco, TX, on Aug 30, 2019

Working with [removed] made all the difference in the world for us.

4.6
Verified Homeowner
Frisco, on Apr 30, 2019

Commitment

4.4
Verified Homeowner
Frisco, TX, on Aug 04, 2019

I have to say that our sales manager, [removed], made all the difference during our entire 10 month process. She put us at ease from beginning till end, even when there were several uneasy situations that popped up. We felt she went above and beyond to keep us happy and also help us feel secure in our purchase experience. Moreover, she helped us to keep our goal of building the dream home we wanted despite some unforeseen stresses along the way. We don't believe we could have gotten through this experience without her!

4.8
Verified Homeowner
Frisco, TX, on Aug 04, 2019

The best and most exciting part of the purchase experience was choosing our home floorplan and elevation. [removed] was our sales agent and she made this experience easy for us by showing us the different options and allowing us to see different spec homes so that we can make the best decision for our family.

4.4
Verified Homeowner
Frisco, TX, on May 10, 2019

Service

5.0
Verified Homeowner
Frisco, TX, on Feb 05, 2019

The sales agen [removed] had beenvery quickto respond to our inquiries.

3.3
Verified Homeowner
Frisco, TX, on Jan 04, 2019

Everyone was helpful and responsive.

4.5
Verified Homeowner
Frisco, TX, on Dec 18, 2018

Good sales person, good home design

3.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Nov 18, 2020

Somewhat disorganized vendor experience.

4.8
Verified Homeowner
Frisco, TX, on Jun 13, 2020

Very responsive, flexible sales and contracting process.

4.7
Verified Homeowner
Frisco, TX, on May 07, 2020

Overall process was easy.

4.7
Verified Homeowner
Frisco, TX, on Aug 30, 2019

Working with [removed] made all the difference in the world for us.

4.6
Verified Homeowner
Frisco, TX, on Aug 04, 2019

I have to say that our sales manager, [removed], made all the difference during our entire 10 month process. She put us at ease from beginning till end, even when there were several uneasy situations that popped up. We felt she went above and beyond to keep us happy and also help us feel secure in our purchase experience. Moreover, she helped us to keep our goal of building the dream home we wanted despite some unforeseen stresses along the way. We don't believe we could have gotten through this experience without her!

4.8
Verified Homeowner
Frisco, TX, on Aug 04, 2019

The best and most exciting part of the purchase experience was choosing our home floorplan and elevation. [removed] was our sales agent and she made this experience easy for us by showing us the different options and allowing us to see different spec homes so that we can make the best decision for our family.

4.4
Verified Homeowner
Frisco, TX, on May 10, 2019

Service

5.0
Verified Homeowner
Frisco, TX, on Feb 05, 2019

The sales agen [removed] had beenvery quickto respond to our inquiries.

3.3
Verified Homeowner
Frisco, TX, on Jan 04, 2019

Everyone was helpful and responsive.

4.5
Verified Homeowner
Frisco, TX, on Dec 18, 2018

Good sales person, good home design

3.5
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Oct 13, 2020

After moving in there were several unresolved items from our punch list that are still unresolved.

3.5
Verified Homeowner
Frisco, on Jun 04, 2020

Nothing, the warranty process, so far, has proven to be a complete waste of time. Items entered into the portal were deleted without notification. When prompted, [name removed] indicated that some items were not warranty items but construction items. Construction manager and owner's indicated that these were warranty items that should be entered into the portal. And round and round we went until I had to start taking action. In concept, the warranty portal and set-up is a great idea. In practice, it's not working and I believe a large part of the reason is [name removed].

1.5
Verified Homeowner
Frisco, on Jun 21, 2019

The quick response on repairs during the 1 year warranty period is good

3.5
Verified Homeowner
Frisco, on Apr 16, 2019

Quick response time

5.0
Verified Homeowner

MOST RECENT 10 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Frisco, on Mar 15, 2021

Overall very positive experience. Love the home and everyone we've dealt with has been polite and helpful.

4.6
Verified Homeowner
Frisco, on Sep 27, 2020

From start to finish this has been an absolute disaster. They painted it the wrong color, the laundry sink fell out and flooded the hardwood, the roof leaked, sprinkler system floods the front yard, the painters were blind, water heaters weren't connected correctly, and on and on. We're almost at a year in and still dealing with punch list items. [name removed] department is absolutely worthless.

2.5
Verified Homeowner
Frisco, on Sep 10, 2019

Salesperson

4.0
Verified Homeowner
Frisco, on Jul 31, 2019

Timeliness of response. The team members are all very respectful and feel like are on my side and not just protecting interests of [removed].

4.4
Verified Homeowner
Frisco, on Apr 30, 2019

Commitment

4.4
Verified Homeowner